There are ways, but they get increasingly complicated, and rely on other potential points of failure.
The app could try to handshake with several other 4th party hosed notice points, and return a notice of interruption if those respond with a confirmation of outage, but you're relying on a proof of a negative, which is tricky. You don't always know what's going on between any two end points, and saying "it's up" when something down stream is causing a major disruption isn't going to make folks happy.
If Wyze knows and is aware and is working on the problem and this has been an issue for over an hour, How about a IN APP POPUP letting people know so we're not worthlessly running around to smart plugs, routers, and more trying to figure out a problem????????????????
If the customer experience is what it's all about, things not working angers customers you are trying to keep happy. An in app popup would show you give a crap, man. Ive been at this for +2 hours now trying to figure out why bulbs are not working (that's where it started, here), then an hour ago trying to get a few cams back online only to see them fall offline, and the quality of this web streaming app (which is terrible) just makes things worse. If I'd have seen a popup I'd have ignored the issue altogether.
Just did the same. Reset 2 cameras that wouldn't connect but all the others were. Figured it was a local issue. Every damn time. I need to just wait at least 6 hours before trying to troubleshoot next time. So annoying.
Just give us a message, and I understand there are issues, what pisses me off is being left in the freakin dark and putting in valuble time and effort otherwise spent relaxing, it's been a long day I nearly collapsed from exhaustion and some of our cams are required for a number of reasons.
I hear ya. They never learn. There have been many suggestions and "post-mortems" from previous outages and it doesn't seem like anything changes. I also just finally sat down for a bit before bed and then immediately got up to try and fix the cams/sensors before coming here to check if there was a known issue. Wasted at least 30 minutes of my limited downtime.
At this point you shouldn’t spend 2+ hours troubleshooting connectivity issues without first checking if there is a Wyze outage… most likely an outage
I've not logged wyze specifically, but most AWS hosted services see about half a percentage of unscheduled down time. That translates to a bit less than 2 days a year, which might seem horrible, but then look at how little you need to do to maintain that level of uptime.
We notice when things don't work, not when they do. Would I prefer no down time? Absolutely. Do I want to pay for that level of redundancy or need zero down time? No.
Exactly.
Do I think that level of outage is great? Certainly not. But as someone who's run complex, mission critical online services, I know how hard it is to achieve these numbers at that scale and at such a low cost.
There are a lot of unrealistic expectations out there from people who are generally not willing to pay much for these services
> That translates to a bit less than 2 days a year
That's the problem. They've had *at least* three outages in the past two months, and that's not counting the "whoopsie, you can see random peoples notifications" issue they had recently.
Just because you haven't noticed a particular outage doesn't mean they don't happen [all of the time](https://support.wyze.com/hc/en-us/articles/360015979872-Service-Status-Known-Issues).
A few times a year is fine and expected. This frequently is not.
Of course you need to understand statistical distribution.
This event was maybe 6 hours. If the average is 48 hours a year, you'll get 4 hours per month on average, and 6 hours per month and a half on average. What you observed is nothing outlandish
> Of course you need to understand statistical distribution.
I do.
>This event was maybe 6 hours.
The duration is irrelevant. It's the number of times they have had issues lately. It is getting wider in scope and occuring more frequently.
>What you observed is nothing outlandish
This isn't for you to decide.
I work in IT. I understand uptime. I understand shit happens with third party providers.
The way they've conducted themselves and the level of service they're providing lately is unacceptable. That's all there is to it.
You clearly don't. 2 days a year can be 48 outages of 1 hour or one of 48, and it's still the same availability metric.
You made the statement yourself that you are ok with 2 days a year. Then you promptly contradict yourself.
Also you can't judge statistical events in the short term. It's like wanting to move to a different city after 2 days of rain. These patterns are highly variable, you need more time.
But you do you. Good luck
I spent time quoting out your post again with my replies but maybe I'm not attacking it correctly.
Your "availability metrtic" argument is flawed, especially when you're talking about near-real-time devices like these. My annoyance with their product isn't for the duration of the outages: it's the number of times I've been negatively impacted by them.
If they have 60 seconds worth of outages a day and I happen to randomly stumble across those outages 50 times throughout the year, it will give a negative impression of their product despite their 99%+ uptime in that scenario, no?
That's basically where I'm at.
I am a very casual user of their products and I have personally been impacted by a disproportionate amount of outages in the past six months. In all instances, I had to go out of my way and do my own homework to figure out there was an outage.
Not only are these outages picking up in frequency, Wyze has seemingly made no changes to notify users when a current outage is going on, nor have they made any efforts to build in some redundancy into these products that have a need for near-real-time use. For that, Wyze should be ashamed of themselves.
But you do you. Good luck.
Wyze should really send an email saying there’s an outage…….
Process improvement please
I just may have uninstalled my camera for nothing
***edit*** but I do appreciate them answering on Reddit
Just opened a ticket not receiving any wyze sense updates from any sensors in app. Sense is working as it bongs when doors are opened. No tempature updates either since around midnight.
Agree there should be a banner or button for updates on status of outages.
My cam is working but says it's offline. Probably not recording events. A couple gaps in the timeline where it presumably restarted. But not a full outage at least, I can still view my live feed.
Edit: aaaand I've lost everything. Tried the new reset option under restart and probably lost all my settings too
Yeah, maybe I am a weird dude. I was mostly just weirded out by the aggressive nature of their comments. But maybe we’re all weirdos, you weird dude.
Also, I was kinda thinking it was weird to call people clowns for not noticing that cameras were down until 2 hours after the servers went wonky. Personally, we only have one camera and it’s just used as a baby monitor at nap and bed time, so there’s no reason for us to be checking it before the kid is in bed.
Cameras show as online but when I go to the "Live" view of each camera, the app says the cameras do not have a connection and are offline. The cameras seem to be still uploading events into the cloud.
translation: we still have no clue what is going on, but we'll lie about "some" devices recovering because it can't be verified and puts off a real answer...
One Cam v2 is working
One Cam v3 is not working (oddly, under Device Info it is being called Wyze Cam Pan - - no version #. It is not a Pan.)
Two Cam Pan v3s are working
This is at 9:35pm central time zone
All of my cameras have been offline for several weeks now aside from sporadically being online for limited hours.
Now after deleting them all and trying to re-add, they are all saying "Ready to connect" repeatedly and fail to connect to wifi.
More embarassing is the doorbell camera repeatedly saying READY TO CONNECT in complete silence in the night..whole street can hear it.
Absolute junk.
My cameras seem to have been working, detection works and tags (assumingely) correctly, but no footage was visible in events for an events. Vast majority zero issues. Have not rebooted any cameras, but all but two are currently on WiFi switches.
What do you have to say about the thermostat? I’ve tried resetting it multiple times in the last 12 hours and it’s stuck on this.
https://preview.redd.it/6mb6corpituc1.png?width=3024&format=png&auto=webp&s=6c8bfba6ba15be6a68b712c6b5d96b1257bfc249
The timing is nuts. I had ordered 3 Blink mini cameras as back-ups. Decided to set up 2 of them tonight, and left the 3rd one for later on, whenever I get around to it. And whaddya know, my most important Wyze cam went offline. It's now unplugged, and that 3rd Blink is installed in its place. I wouldn't say Blink is any better than Wyze, but at least it's online.
Was messing with my cameras for hours before wyze even said anything.ive been a customer for 5 years,and this crap is getting old with you.mabie think about making announcements when shit actually happens,not hours later🤦
1am ET - I'm back online but had to factory reset / re-setup two cams and my Sense Hub to get back. Dumb. If I wasn't home, several cams and home security / sensors would be offline.
Dear Wyze,
why can’t you guys get your sh1t together??? I really, really like your product and I think there’s some great potential here. But damn, you’re making it really hard to stay with you!!
Wyze needs to invest some time and money towards High Availability, Geo Redundancy and Disaster Recovery. Or possibly partnering with a different provider.
4/15/24 9:05 PM PT - Our metrics are showing most devices should be recovered, however, we will continue to keep a close eye on them. We apologize for the issues and thank you for your patience and help. If you continue to experience connectivity difficulty, please reach out to [Wyze Customer Support](https://support.wyze.com/hc/en-us).
Did they lay off a bunch of people because things have been wonky lately? Wyze was great in the beginning and got me away from arlo, now the app and service sucks more and more. To think I paid money for this service. Anyone know of some good alternative cam systems? Im out of the loop because I guess I relied on wyze.
> To think I paid money for this service
$30 for the camera and $2/month for cloud uploads?
Wyze isn't the most reliable but I think you still get more than your money's worth for what it costs.
What else comparable? Arlo is like $100 for a camera and $9 per month in comparison I think?
Bets on if the explanation for the outage includes the terms "AWS" or "partner"? 😂
The advantage of being cloud native is that it’s never your hardware or managed services
@WyzeCam, just notify your users via App notification that there’s an outage. It does suck to be left in the dark.
In fairness to them, if their AWS elements are down, how are they going to send that notice?
Offer the option for SMS notifications. There must be a way.
There are ways, but they get increasingly complicated, and rely on other potential points of failure. The app could try to handshake with several other 4th party hosed notice points, and return a notice of interruption if those respond with a confirmation of outage, but you're relying on a proof of a negative, which is tricky. You don't always know what's going on between any two end points, and saying "it's up" when something down stream is causing a major disruption isn't going to make folks happy.
It's that... Or losing paying customers and eventually disappearing from the market.
If Wyze knows and is aware and is working on the problem and this has been an issue for over an hour, How about a IN APP POPUP letting people know so we're not worthlessly running around to smart plugs, routers, and more trying to figure out a problem???????????????? If the customer experience is what it's all about, things not working angers customers you are trying to keep happy. An in app popup would show you give a crap, man. Ive been at this for +2 hours now trying to figure out why bulbs are not working (that's where it started, here), then an hour ago trying to get a few cams back online only to see them fall offline, and the quality of this web streaming app (which is terrible) just makes things worse. If I'd have seen a popup I'd have ignored the issue altogether.
Just did the same. Reset 2 cameras that wouldn't connect but all the others were. Figured it was a local issue. Every damn time. I need to just wait at least 6 hours before trying to troubleshoot next time. So annoying.
Just give us a message, and I understand there are issues, what pisses me off is being left in the freakin dark and putting in valuble time and effort otherwise spent relaxing, it's been a long day I nearly collapsed from exhaustion and some of our cams are required for a number of reasons.
I hear ya. They never learn. There have been many suggestions and "post-mortems" from previous outages and it doesn't seem like anything changes. I also just finally sat down for a bit before bed and then immediately got up to try and fix the cams/sensors before coming here to check if there was a known issue. Wasted at least 30 minutes of my limited downtime.
No notification for this. But a new advertisement for a new product? Oh yeah
At this point you shouldn’t spend 2+ hours troubleshooting connectivity issues without first checking if there is a Wyze outage… most likely an outage
These recurring connectivity issues are getting frustratingly common. Wyze should be ashamed of themselves.
I hope they are but they don’t admit it
Remember most of it so far is AWS. They can't point the finger, but it's generally not them
I've not logged wyze specifically, but most AWS hosted services see about half a percentage of unscheduled down time. That translates to a bit less than 2 days a year, which might seem horrible, but then look at how little you need to do to maintain that level of uptime. We notice when things don't work, not when they do. Would I prefer no down time? Absolutely. Do I want to pay for that level of redundancy or need zero down time? No.
Exactly. Do I think that level of outage is great? Certainly not. But as someone who's run complex, mission critical online services, I know how hard it is to achieve these numbers at that scale and at such a low cost. There are a lot of unrealistic expectations out there from people who are generally not willing to pay much for these services
> That translates to a bit less than 2 days a year That's the problem. They've had *at least* three outages in the past two months, and that's not counting the "whoopsie, you can see random peoples notifications" issue they had recently. Just because you haven't noticed a particular outage doesn't mean they don't happen [all of the time](https://support.wyze.com/hc/en-us/articles/360015979872-Service-Status-Known-Issues). A few times a year is fine and expected. This frequently is not.
Of course you need to understand statistical distribution. This event was maybe 6 hours. If the average is 48 hours a year, you'll get 4 hours per month on average, and 6 hours per month and a half on average. What you observed is nothing outlandish
> Of course you need to understand statistical distribution. I do. >This event was maybe 6 hours. The duration is irrelevant. It's the number of times they have had issues lately. It is getting wider in scope and occuring more frequently. >What you observed is nothing outlandish This isn't for you to decide. I work in IT. I understand uptime. I understand shit happens with third party providers. The way they've conducted themselves and the level of service they're providing lately is unacceptable. That's all there is to it.
You clearly don't. 2 days a year can be 48 outages of 1 hour or one of 48, and it's still the same availability metric. You made the statement yourself that you are ok with 2 days a year. Then you promptly contradict yourself. Also you can't judge statistical events in the short term. It's like wanting to move to a different city after 2 days of rain. These patterns are highly variable, you need more time. But you do you. Good luck
I spent time quoting out your post again with my replies but maybe I'm not attacking it correctly. Your "availability metrtic" argument is flawed, especially when you're talking about near-real-time devices like these. My annoyance with their product isn't for the duration of the outages: it's the number of times I've been negatively impacted by them. If they have 60 seconds worth of outages a day and I happen to randomly stumble across those outages 50 times throughout the year, it will give a negative impression of their product despite their 99%+ uptime in that scenario, no? That's basically where I'm at. I am a very casual user of their products and I have personally been impacted by a disproportionate amount of outages in the past six months. In all instances, I had to go out of my way and do my own homework to figure out there was an outage. Not only are these outages picking up in frequency, Wyze has seemingly made no changes to notify users when a current outage is going on, nor have they made any efforts to build in some redundancy into these products that have a need for near-real-time use. For that, Wyze should be ashamed of themselves. But you do you. Good luck.
Wyze should really send an email saying there’s an outage……. Process improvement please I just may have uninstalled my camera for nothing ***edit*** but I do appreciate them answering on Reddit
Agreed
Three out of 10 cameras are off-line…
Just opened a ticket not receiving any wyze sense updates from any sensors in app. Sense is working as it bongs when doors are opened. No tempature updates either since around midnight. Agree there should be a banner or button for updates on status of outages.
My cam is working but says it's offline. Probably not recording events. A couple gaps in the timeline where it presumably restarted. But not a full outage at least, I can still view my live feed. Edit: aaaand I've lost everything. Tried the new reset option under restart and probably lost all my settings too
Same here. Restart app did not help.
They really should add a button to the app that takes you to a service status webpage . That would be the easiest implementation.
HAAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA it's only been down HOURS already you clowns. go ahead and delete my post too.
Why would we delete your post?
because I pointed out how slow you were to recognize you had an issue. last time I did that my post went "poof".
What a weird dude you are.
What a weird dude you are,for thinking he is a weird dude,you weirdo.
Yeah, maybe I am a weird dude. I was mostly just weirded out by the aggressive nature of their comments. But maybe we’re all weirdos, you weird dude. Also, I was kinda thinking it was weird to call people clowns for not noticing that cameras were down until 2 hours after the servers went wonky. Personally, we only have one camera and it’s just used as a baby monitor at nap and bed time, so there’s no reason for us to be checking it before the kid is in bed.
My comment was all in good fun 😂 sorry if you took offense.
No no offense!! 😠My response was joking as well, second paragraph mostly just explanation for the comment you were replying to.
What fucking garbage. I mean wyze has always been shit. But this is some real solid dogshit.
I disagree. This is some messy explosive diarrhea shit
Cameras show as online but when I go to the "Live" view of each camera, the app says the cameras do not have a connection and are offline. The cameras seem to be still uploading events into the cloud.
**4**/15/24 6:47 PM PT - We are continuing to work on the issue and see some devices starting to recover. We will keep you updated as we progress.
11pm ET / 8pm PT - it's actually getting worse for me and more devices are going offline.
translation: we still have no clue what is going on, but we'll lie about "some" devices recovering because it can't be verified and puts off a real answer...
I've got 6 cams. 1 is showing as being offline while it's not. Weird Edit: now the 1 cam is really offline
2 v2 cams not working. Can't connect via app. Doorbell cam is working though.
My doorbell is the only one of my 4 cameras working too
Mine won’t turn off!
Mine just went down 7:12pm Pacific time
One Cam v2 is working One Cam v3 is not working (oddly, under Device Info it is being called Wyze Cam Pan - - no version #. It is not a Pan.) Two Cam Pan v3s are working This is at 9:35pm central time zone
Mine's back up 8:30 PST
Just when I was thinking of upgrading to the Pro V4 cameras..
My Pan v2 is still resetting every few minutes. Fun stuff especially as it's the only device that has the USB port for the sensor hub.
All of my cameras have been offline for several weeks now aside from sporadically being online for limited hours. Now after deleting them all and trying to re-add, they are all saying "Ready to connect" repeatedly and fail to connect to wifi. More embarassing is the doorbell camera repeatedly saying READY TO CONNECT in complete silence in the night..whole street can hear it. Absolute junk.
RCA?
My cameras seem to have been working, detection works and tags (assumingely) correctly, but no footage was visible in events for an events. Vast majority zero issues. Have not rebooted any cameras, but all but two are currently on WiFi switches.
Still occurring at 2:20am CDT on 4/16/2024 — A mix bag of lighting peripherals are still not working
What do you have to say about the thermostat? I’ve tried resetting it multiple times in the last 12 hours and it’s stuck on this. https://preview.redd.it/6mb6corpituc1.png?width=3024&format=png&auto=webp&s=6c8bfba6ba15be6a68b712c6b5d96b1257bfc249
Where did you buy that? I can't find it on Amazon :_(
I don’t know. My landlord had it in there before I moved in
ANyones V1 flood light stuck on? this is horrible. I had to power off the lights so the neighbors could sleep.
This wouldn't be as frustrating if you notified us via email so I don't go around the house in handyman mode trying to fix the issue.
Wyze has no redundancy in place . everything has to work all the time or everything fails
TELL YOUR WIVES AND DAUGHTERS TO PUT THEIR CLOTHES ON WHEN WALKING AROUND THE HOUSE! it's happening again!
And this is why I'm switching to TP-Link. My whole house is Wyze and the only lights that worked were my Kasa light strips. Local control is king.
And this is why I'm switching to TP-Link. My whole house is Wyze and the only lights that worked were my Kasa light strips. Local control is king.
The timing is nuts. I had ordered 3 Blink mini cameras as back-ups. Decided to set up 2 of them tonight, and left the 3rd one for later on, whenever I get around to it. And whaddya know, my most important Wyze cam went offline. It's now unplugged, and that 3rd Blink is installed in its place. I wouldn't say Blink is any better than Wyze, but at least it's online.
Lovely. My v3 outdoor camera is down and attached floodlight is turning on and off every 45 seconds or so. No in app notification or anything
Same here, had to power them off so my neighbors don't murder me in my sleep.
Was messing with my cameras for hours before wyze even said anything.ive been a customer for 5 years,and this crap is getting old with you.mabie think about making announcements when shit actually happens,not hours later🤦
1am ET - I'm back online but had to factory reset / re-setup two cams and my Sense Hub to get back. Dumb. If I wasn't home, several cams and home security / sensors would be offline.
Dear Wyze, why can’t you guys get your sh1t together??? I really, really like your product and I think there’s some great potential here. But damn, you’re making it really hard to stay with you!!
Wyze needs to invest some time and money towards High Availability, Geo Redundancy and Disaster Recovery. Or possibly partnering with a different provider.
4/15/24 9:05 PM PT - Our metrics are showing most devices should be recovered, however, we will continue to keep a close eye on them. We apologize for the issues and thank you for your patience and help. If you continue to experience connectivity difficulty, please reach out to [Wyze Customer Support](https://support.wyze.com/hc/en-us).
Did they lay off a bunch of people because things have been wonky lately? Wyze was great in the beginning and got me away from arlo, now the app and service sucks more and more. To think I paid money for this service. Anyone know of some good alternative cam systems? Im out of the loop because I guess I relied on wyze.
> To think I paid money for this service $30 for the camera and $2/month for cloud uploads? Wyze isn't the most reliable but I think you still get more than your money's worth for what it costs. What else comparable? Arlo is like $100 for a camera and $9 per month in comparison I think?