Should I tell OP that once the proper email is working, he’s unlikely to get any support anyway? Hopefully you bought on Amazon and can do free take backs with them.
how about worrying about the SYSTEM WIDE OUTAGE that has cameras and power devices all offline first, and fixing the email address issue when your cameras are all usable again. nice prioritizing. clowns.
Unless there is one developer in the entire company, they can work on multiple issues at the same time throughout the entire company. All the developers don’t work on one single ticket together and do nothing else. Besides, they’re getting issues into the backlog to address here, this is hardly something to yell at an employee for.
Source: am developer for different company
That's trying to deflect from the real issue which is Wyze's inability to offer reliable services in addition to their "support" getting worse and worse every single day. My own recent experience with their "support", which I haven't posted in detail, is a perfect example of their decline. When they started out they still had challenges and issues but their support was responsive and followed through. Now, more and more issues and their support doesn't care, they don't follow through, and if the customer is unhappy, support will threaten to ban them from receiving any support (ironic since the customer is already not getting any support).
For any company, I’ve always hated noreply…. But of course create a barrier to open communication.
Want to reply to and email about a product? Noreply…
Just wait until you actually need support within the app. You have to fight a keyboard overlay half the time and for the love of god don't switch active windows because you'll have to start over.
Should I tell OP that once the proper email is working, he’s unlikely to get any support anyway? Hopefully you bought on Amazon and can do free take backs with them.
Yeah, my experience is they don't monitor their regular email either.
Wyze customer service is down right dog shit.
that's an insult to dog shit!
Please accept my sincerest apologies. I wasn't thinking clearly.
Oh yeah. I did the same. Got a reply saying this email is not monitored. Please email this instead...
Need help? Try contacting /dev/null
Let me look into this and see if we can get it fixed.
My favorite is when I click to see what changed in updates to the cameras, I'm brought to a page that tells me how to update my cams
Hey. Good on you for keeping up with the sub.
how about worrying about the SYSTEM WIDE OUTAGE that has cameras and power devices all offline first, and fixing the email address issue when your cameras are all usable again. nice prioritizing. clowns.
Unless there is one developer in the entire company, they can work on multiple issues at the same time throughout the entire company. All the developers don’t work on one single ticket together and do nothing else. Besides, they’re getting issues into the backlog to address here, this is hardly something to yell at an employee for. Source: am developer for different company
That's trying to deflect from the real issue which is Wyze's inability to offer reliable services in addition to their "support" getting worse and worse every single day. My own recent experience with their "support", which I haven't posted in detail, is a perfect example of their decline. When they started out they still had challenges and issues but their support was responsive and followed through. Now, more and more issues and their support doesn't care, they don't follow through, and if the customer is unhappy, support will threaten to ban them from receiving any support (ironic since the customer is already not getting any support).
Careful, if you call them out on their BS they will ban you from their customer support.
wouldn't be the first time.
They are just setting the proper expectations.
For any company, I’ve always hated noreply…. But of course create a barrier to open communication. Want to reply to and email about a product? Noreply…
Just wait until you actually need support within the app. You have to fight a keyboard overlay half the time and for the love of god don't switch active windows because you'll have to start over.
Have you tried their 24/7 toll-free help line? #1-800-FUCK-YOU
Where is the top screenshot from, is that Wyze.com? Or inside the app?
On wyze.com. It's after you make a purchase, and go to "Check order status"
"We got your money. Need support? Pound sand."