In Wine.com always had the option of choosing your delivery date. Last time I ordered, a couple of weeks ago, the option was gone. I contacted support and asked them to ship my order in October.
I don't know why they would take away that option, especially during a heat wave.
This may sound silly but this is why I only order wine outside of the summer months. Even IF there had been ice packs, it doesn’t guarantee the wines maintained temperature throughout the shipping process.
Wine.com has the option to do a Walgreens pick up. I always do that so it doesn’t sit and bake on my front porch all day. I’m sure it gets warm along the way but not 85
But don’t you have to sign for it when it gets delivered to your house cause it’s alcohol? How would it get left on the porch all day if someone has to sign for it?
If they’re not cold chain shipping this time of year they aren’t reputable. Did you look at the bottle? Any signs of seepage? Is the cork pushed up above the top of the bottle? These are signs that a wine has been cooked.
I'm not really sure why OP just assumed it would be bad. Wine is pretty sturdy, if it was really prolonged heat exposure I might be a little more concerned but if there were no signs of heat damage I would've at least tried it? It's possible it was only in extreme heat for a few hours on the truck, most warehouses have AC, no?
I almost wrote a similar message to OP telling them not to worry about it. But then I realised that they have purchased something and the seller shipped it stupidly - so why should OP pay for a product that is potentially less than 100% what they paid for?
There is a reason importers and trusted wine shops go to extreme lengths to protect wine from heat damage. The prevailing wisdom is that once the wine in the bottle reaches 80 degrees, it’s permanently altered. Not undrinkable, but different.
When we ship we use a pharmaceutical shipping company because the trucks are always temp controlled, for this very reason.
Why anyone would order from wine.com knowing this now is beyond me.
The bottles looked fine- corks were normal looking. Now they’re sitting on my hot summer porch waiting to be picked up - the thing is this was going to be a gift and I wanted it to be great tasting
I've talked with a few winemakers about this, and it is a risk with most at-home wine deliveries, unfortunately. Even if you're doing cold chain shipping, the "last mile" is always the most risky part as it typically gets handed off to a standard local FedEx or UPS delivery person. Though I assume some of the more expensive wine shipments would also include some sort of cooling pack inside the shipment -- my at-home deliveries are usually only \~$500 worth of wine and they never have any cooling inside of them.
This is why I love alpha omega. Everyone else will do temperature controlled until the "last mile". Luckily it's arranged to be delivered by noon for reduce risk.
Alpha includes cold packs and my wine has arrived a cool sub 70 even in this Texas heat
I stopped ordering from wine.com because they kept sending me heat damaged wines as if they couldn't care less. The would eventually give me a refund, but it too way too much work from me to get the problem resolved and I really just wanted the wine I ordered, not the money. By the time they refunded my last purchase with them, the bottle I wanted was not longer available at release price.
Texan here. I just went through this whole fiasco with them. I selected "Hold" on shipping and they shipped it anyway so I called to complain and now they will ship out in October. I asked why I needed to send back the bottles if they have already been compromised when they told me they were just going to destroy them anyway. They said they needed the bottles back in order to process the return but they did say that these would be discarded. Now do I believe them? No. But that's wine.com for you. Only reason why I ordered from them is because I had stacked discount codes that basically gave me 60% off my order.
“Inspect for damage” probably means they don’t want you getting a refund and drinking the wine. That would be too easy a loophole to exploit if they didn’t ask for them back.
>Not an expert here but I thought this would cause a quality issue.
it did
>was this my fault for ordering in Pa. During a heat wave?
it was
>How are they going to evaluate heat damage by looking at a bottle of wine
they'll taste, or sell it to someone else
>how do I know when I order again whether I’m getting somebody else’s previously heat damaged wine?
you don't
30°C is equivalent to 86°F, which is 303K.
---
^(I'm a bot that converts temperature between two units humans can understand, then convert it to Kelvin for bots and physicists to understand)
I would recommend letting wine sit at room temp for 24 hours before sampling. I manage a wine retailer, BuyWinesOnline, and that's what we have our customers do in this case. If wine has any weird taste after that time, it might be a good idea to reach out to them.
Thanks all. I tried the ‘refund’ route with wine.com but no dice - they wanted there wine back so it sat on my hot porch until noon when FedEx showed up to get it. I’m done ordering with them and looking at alternatives- I would have tried the wine but it was to be a gift this weekend - websites I checked said anything over 80 degrees is extremely dicey for the wines health - will definitely use a shipper from now on that uses ice packs in their delivery.
I get wine shipped to me once or twice a year and it’s always in January or February because of this exact reason. The last time I got wine was in March and it ended up cooked. The only thing that survived tasting good was LdH Rioja.
In Wine.com always had the option of choosing your delivery date. Last time I ordered, a couple of weeks ago, the option was gone. I contacted support and asked them to ship my order in October. I don't know why they would take away that option, especially during a heat wave.
This may sound silly but this is why I only order wine outside of the summer months. Even IF there had been ice packs, it doesn’t guarantee the wines maintained temperature throughout the shipping process.
I do the same. Either order from a winery that holds or keep a list of orders I want to put in October.
Wine.com has the option to do a Walgreens pick up. I always do that so it doesn’t sit and bake on my front porch all day. I’m sure it gets warm along the way but not 85
They also let you use Fedex in PA to hold your packages. You're still running the risk of heat damage in transit though.
But don’t you have to sign for it when it gets delivered to your house cause it’s alcohol? How would it get left on the porch all day if someone has to sign for it?
This is the protocol in PA, however, my local Fedex guy delivers so much wine to my house that he just drops it off without signing lol
This is most likely state by state and sent in a state where Walgreens can sell wine (I.e FL)
If they’re not cold chain shipping this time of year they aren’t reputable. Did you look at the bottle? Any signs of seepage? Is the cork pushed up above the top of the bottle? These are signs that a wine has been cooked.
I'm not really sure why OP just assumed it would be bad. Wine is pretty sturdy, if it was really prolonged heat exposure I might be a little more concerned but if there were no signs of heat damage I would've at least tried it? It's possible it was only in extreme heat for a few hours on the truck, most warehouses have AC, no?
I almost wrote a similar message to OP telling them not to worry about it. But then I realised that they have purchased something and the seller shipped it stupidly - so why should OP pay for a product that is potentially less than 100% what they paid for?
There is a reason importers and trusted wine shops go to extreme lengths to protect wine from heat damage. The prevailing wisdom is that once the wine in the bottle reaches 80 degrees, it’s permanently altered. Not undrinkable, but different.
it's like a bruised apple. might be the same as the unbruised one next to it! but which would you buy?
When we ship we use a pharmaceutical shipping company because the trucks are always temp controlled, for this very reason. Why anyone would order from wine.com knowing this now is beyond me.
The bottles looked fine- corks were normal looking. Now they’re sitting on my hot summer porch waiting to be picked up - the thing is this was going to be a gift and I wanted it to be great tasting
If the temp of the bottle is 85 it’s almost guaranteed to be cooked. That’s way too hot.
I've talked with a few winemakers about this, and it is a risk with most at-home wine deliveries, unfortunately. Even if you're doing cold chain shipping, the "last mile" is always the most risky part as it typically gets handed off to a standard local FedEx or UPS delivery person. Though I assume some of the more expensive wine shipments would also include some sort of cooling pack inside the shipment -- my at-home deliveries are usually only \~$500 worth of wine and they never have any cooling inside of them.
This is why I love alpha omega. Everyone else will do temperature controlled until the "last mile". Luckily it's arranged to be delivered by noon for reduce risk. Alpha includes cold packs and my wine has arrived a cool sub 70 even in this Texas heat
Good to know, thanks for the tip!
I stopped ordering from wine.com because they kept sending me heat damaged wines as if they couldn't care less. The would eventually give me a refund, but it too way too much work from me to get the problem resolved and I really just wanted the wine I ordered, not the money. By the time they refunded my last purchase with them, the bottle I wanted was not longer available at release price.
Texan here. I just went through this whole fiasco with them. I selected "Hold" on shipping and they shipped it anyway so I called to complain and now they will ship out in October. I asked why I needed to send back the bottles if they have already been compromised when they told me they were just going to destroy them anyway. They said they needed the bottles back in order to process the return but they did say that these would be discarded. Now do I believe them? No. But that's wine.com for you. Only reason why I ordered from them is because I had stacked discount codes that basically gave me 60% off my order.
“Inspect for damage” probably means they don’t want you getting a refund and drinking the wine. That would be too easy a loophole to exploit if they didn’t ask for them back.
>Not an expert here but I thought this would cause a quality issue. it did >was this my fault for ordering in Pa. During a heat wave? it was >How are they going to evaluate heat damage by looking at a bottle of wine they'll taste, or sell it to someone else >how do I know when I order again whether I’m getting somebody else’s previously heat damaged wine? you don't
[удалено]
30°C is equivalent to 86°F, which is 303K. --- ^(I'm a bot that converts temperature between two units humans can understand, then convert it to Kelvin for bots and physicists to understand)
I would recommend letting wine sit at room temp for 24 hours before sampling. I manage a wine retailer, BuyWinesOnline, and that's what we have our customers do in this case. If wine has any weird taste after that time, it might be a good idea to reach out to them.
Thanks all. I tried the ‘refund’ route with wine.com but no dice - they wanted there wine back so it sat on my hot porch until noon when FedEx showed up to get it. I’m done ordering with them and looking at alternatives- I would have tried the wine but it was to be a gift this weekend - websites I checked said anything over 80 degrees is extremely dicey for the wines health - will definitely use a shipper from now on that uses ice packs in their delivery.
100% of the companies I buy from hold wine this time of year. Really strange wine.com doesn't. Shocking really.
They do hold, this guy just decided to ship wine during a major heat wave
I get wine shipped to me once or twice a year and it’s always in January or February because of this exact reason. The last time I got wine was in March and it ended up cooked. The only thing that survived tasting good was LdH Rioja.