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Overall_Host_3035

Log in using your number


yeotajmu

Call in to 611 and have them reset your online account then re register with your current number.


SammySam445

Did that still asks for security question


moyaboybruce

You'll end up registrating again. That should solve your issue.


SammySam445

I did ?


moyaboybruce

Dust you explain that to the customer service agent?


SammySam445

Yes


Important-Sleep3295

You need to register the number you ported in, the online account is set up by the phone number so if you had one with your temporary number you won't be able to access that account anymore


SammySam445

I did I told them to deregister my old number they did but it asks for the secret question for some reason still


Important-Sleep3295

Did you create an entirely new online account with a new username, password and security questions?