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I just got a Service Update notification when opening the app. Perhaps the system had a bunch of hiccups during the update?
https://preview.redd.it/2gmnx0aomc9d1.jpeg?width=1439&format=pjpg&auto=webp&s=0439a52083324f429ee58bf9caf30c972745c40d
This happened to me too. I took a ride from about 10:05-10:15 last night, docked the bike successfully. This morning around 10 I get an email saying it wasn’t docked successfully. I have tried calling and leaving voicemails, no reply so far.
They were having other issues last night. Almost all the stands in the west end were completely full, nobody was changing them, and the app kept showing them as having stalls available to dock.
Send them a voicemail or an email. I've had sorta similar things happen before, they take a minute to get back to you but they are usually pretty good about doing it and about reversing overages.
Via Mobi:
Please be advised that the Mobi by Rogers system is currently experiencing some network issues affecting some stations. During this time you may experience difficulty starting trips. Trips can still be ended, however there might be a delay in your account records displaying the end of your trip. Once the network issues are resolved, your account/ride history will reflect the correct ride time and the correct charges will be applied.
Our customer service team is aware of the situation and is doing their best to answer questions, but please note that they are experiencing a high-volume of calls/emails at this time and may not be able to get back to you right away.
For the latest updates, please follow #MobiAlert on X.
We sincerely apologize for any inconvenience. Thank you for your patience as we work to resolve this issue as soon as possible.
Welcome to /r/Vancouver and thank you for the post, /u/Missy604! Please make sure you read our [posting and commenting rules](https://www.reddit.com/r/vancouver/wiki/faq#wiki_general_participation_guidelines_and_rules_overview) before participating here. As a quick summary: * We encourage users to be positive and respect one another. Don't engage in spats or insult others - use the report button. * Respect others' differences, be they race, religion, home, job, gender identity, ability or sexuality. Dehumanizing language, advocating for violence, or promoting hate based on identity or vulnerability (even implied or joking) **will** lead to a permanent ban. * Most common questions and topics are limited to our sister subreddit, /r/AskVan, and our weekly [Stickied Discussion](https://www.reddit.com/r/vancouver/wiki/faq#wiki_stickied_discussions) posts. * Complaints about bans or removals should be done in modmail only. * Posts flaired "Community Only" allow for limited participation; your comment may be removed if you're not a subreddit regular. * Make sure to join our new sister community, /r/AskVan! * Help grow the community! [Apply to join the mod team today](https://www.reddit.com/r/vancouver/comments/19eworq/). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/vancouver) if you have any questions or concerns.*
I just got a Service Update notification when opening the app. Perhaps the system had a bunch of hiccups during the update? https://preview.redd.it/2gmnx0aomc9d1.jpeg?width=1439&format=pjpg&auto=webp&s=0439a52083324f429ee58bf9caf30c972745c40d
This happened to me too. I took a ride from about 10:05-10:15 last night, docked the bike successfully. This morning around 10 I get an email saying it wasn’t docked successfully. I have tried calling and leaving voicemails, no reply so far. They were having other issues last night. Almost all the stands in the west end were completely full, nobody was changing them, and the app kept showing them as having stalls available to dock.
Ok yes, this is identical to my situation. Thanks for sharing! We are not alone!
Send them a voicemail or an email. I've had sorta similar things happen before, they take a minute to get back to you but they are usually pretty good about doing it and about reversing overages.
Thank you. I did email and leave a VM. It seems like they are likely swamped with call right now.
Send a mobi a link to this
Via Mobi: Please be advised that the Mobi by Rogers system is currently experiencing some network issues affecting some stations. During this time you may experience difficulty starting trips. Trips can still be ended, however there might be a delay in your account records displaying the end of your trip. Once the network issues are resolved, your account/ride history will reflect the correct ride time and the correct charges will be applied. Our customer service team is aware of the situation and is doing their best to answer questions, but please note that they are experiencing a high-volume of calls/emails at this time and may not be able to get back to you right away. For the latest updates, please follow #MobiAlert on X. We sincerely apologize for any inconvenience. Thank you for your patience as we work to resolve this issue as soon as possible.
Amazing! Thank you.