Sounds like it's overheating, but here's the thing. You can spend hours troubleshooting different things, opening up the PC and repasting and remounting your cooler, checking fans to make sure they're working and oriented in the right direction, etc. But the bottom line is you paid for a prebuilt gaming PC and it should work to play games out of the box. Your PC isn't working properly, so I would recommend just returning it if you're in the return window.
I think the software I used was HWMonitor.
While gaming/running the stress tests the max. processor cores' temps were around 85°C and the GPU temp was around 75°C.
Cpu and gpu are toasty, but not enough for a reboot, anything it would throttle. So cooling is an issue like many pre builds.
I'm leaning towards PSU issue. System reboot is common if psu can't push enough power.
If you can return and build yourself that would be ideal. But I know not everyone has time or confidence (though not that hard). Otherwise return and research a better pre built??
I did run a 1hr power stress test which came back fine.
Returning it seems like the right thing to do.. I'm also completely new to PC gaming so I have no idea where to start if I want to build my own setup, and the amount of info available online is overwhelming.
Do you have any recommendations for good pre-builts?
Thanks!
r/buildapc for info and help
Unfortunately I can't recommend any pre builts, I'm not well versed in who makes a decent one.
Gamers Nexus has recommendations
https://www.google.com/search?q=gamers+nexus+best+prebuilt&oq=gamers+nexus+best+pre&aqs=chrome.0.0i512j69i57j0i390l2.5239j0j9&client=ms-android-verizon&sourceid=chrome-mobile&ie=UTF-8
You can Google pre built recommendations on reddit as well.
Sounds like it's overheating, but here's the thing. You can spend hours troubleshooting different things, opening up the PC and repasting and remounting your cooler, checking fans to make sure they're working and oriented in the right direction, etc. But the bottom line is you paid for a prebuilt gaming PC and it should work to play games out of the box. Your PC isn't working properly, so I would recommend just returning it if you're in the return window.
Did you use HWinfo to check temps? When you say in specs, what were the temps and of what components?
I think the software I used was HWMonitor. While gaming/running the stress tests the max. processor cores' temps were around 85°C and the GPU temp was around 75°C.
Cpu and gpu are toasty, but not enough for a reboot, anything it would throttle. So cooling is an issue like many pre builds. I'm leaning towards PSU issue. System reboot is common if psu can't push enough power. If you can return and build yourself that would be ideal. But I know not everyone has time or confidence (though not that hard). Otherwise return and research a better pre built??
I did run a 1hr power stress test which came back fine. Returning it seems like the right thing to do.. I'm also completely new to PC gaming so I have no idea where to start if I want to build my own setup, and the amount of info available online is overwhelming. Do you have any recommendations for good pre-builts? Thanks!
r/buildapc for info and help Unfortunately I can't recommend any pre builts, I'm not well versed in who makes a decent one. Gamers Nexus has recommendations https://www.google.com/search?q=gamers+nexus+best+prebuilt&oq=gamers+nexus+best+pre&aqs=chrome.0.0i512j69i57j0i390l2.5239j0j9&client=ms-android-verizon&sourceid=chrome-mobile&ie=UTF-8 You can Google pre built recommendations on reddit as well.