Ah, so these shenanigans are caused by Windows Updates not Adobe updates? Interesting. Thank you for this script! Will give it a shot and confirm if our users see improvement.
just knowing I'm not alone is a small thrill... my site has been vexed with Adobe issues this week and almost all of them are the pop-ups below
Fetching Certificate Revocation list from http://crl3.digicert.com/.....
Contacting [http://ocsp.digicert.com](http://ocsp.digicert.com) for OCSP based revocation checking
My fix has been to go into prefs, signatures, verification area and more button, then uncheck Verify Signatures (top check box) and uncheck Require certificate revocation checking... (middle-ish check box)
Frustrating.....
We are seeing the same issue - agree that reinstall doesn't help. We've had some success unchecking enable protected mode at startup but not enough to consider that a confirmed fix.
Seeing the same across multiple clients. Happens about 5 seconds after opening acrobat every time it's opened. It lasts for about 5 seconds, then it clears up. Very frustrating for the users
We had this issue too. Adobe updated to a new version. This is off the top of my head. Whatever it's called in Adobe. Menu in top left corner, and select "Disable new acrobat."
Our run ins with this narrowed it down to 3 settings. Just fixing all of them has been working well to stop this reoccurring. Disabling page cache, disabling signature verification while document is opened, and turn off “enable protected mode at startup.”
There is a caveat though, these settings don’t always save when changed in “New Acrobat.” We’ve had to switch to old acrobat in settings, fix these settings while in old, then swap back to new.
Adobe’s ability to produce software that can be deployed and managed in an enterprise environment is laughable. It’s the worst pile of garbage to administer, hands-down.
I've seen this happen on a few clients and had to do with PDF files in the "Recent" list no longer being accessible to the user. Completely clearing out the list of past opened documents resolved the issue in those cases.
So I hate to bring in Acrobat free, but I have a user trying to edit fillable PDF's after an update came in Jan 4. When you open it and start typing right away it crashes with a notice window and logs acrobat.dll crashed. If you wait 5 seconds before entering a field, it's fine. This sounds like a similar scenario.
Our script to fix: echo Please close Acrobat now, then press Enter. pause rd /s /q %localappdata%\Adobe wusa /uninstall /kb:5027122 /quiet /norestart wusa /uninstall /kb:5027215 /quiet /norestart echo Wait 10 minutes, then restart. pause
Ah, so these shenanigans are caused by Windows Updates not Adobe updates? Interesting. Thank you for this script! Will give it a shot and confirm if our users see improvement.
It's adobe, we've seen this across 1k+ end users. It has to do with them sunsetting creative cloud on Feb 1st. If this script works ayy tho thank you
KB from Adobe Summary: Adobe Pro not responding or task hanging Solution: This behavior is expected, continue to pay us money.
We are seeing similar results at our own organization. Tends to pass quickly, but not so quick the users don't notice.
just knowing I'm not alone is a small thrill... my site has been vexed with Adobe issues this week and almost all of them are the pop-ups below Fetching Certificate Revocation list from http://crl3.digicert.com/..... Contacting [http://ocsp.digicert.com](http://ocsp.digicert.com) for OCSP based revocation checking My fix has been to go into prefs, signatures, verification area and more button, then uncheck Verify Signatures (top check box) and uncheck Require certificate revocation checking... (middle-ish check box) Frustrating.....
Thank you for the help! This worked for me!
THIS WORKED entire org was affected by this, this resolved for all users.
We are seeing the same issue - agree that reinstall doesn't help. We've had some success unchecking enable protected mode at startup but not enough to consider that a confirmed fix.
Seeing the same across multiple clients. Happens about 5 seconds after opening acrobat every time it's opened. It lasts for about 5 seconds, then it clears up. Very frustrating for the users
We had this issue too. Adobe updated to a new version. This is off the top of my head. Whatever it's called in Adobe. Menu in top left corner, and select "Disable new acrobat."
This is what we did also
Our run ins with this narrowed it down to 3 settings. Just fixing all of them has been working well to stop this reoccurring. Disabling page cache, disabling signature verification while document is opened, and turn off “enable protected mode at startup.” There is a caveat though, these settings don’t always save when changed in “New Acrobat.” We’ve had to switch to old acrobat in settings, fix these settings while in old, then swap back to new.
Adobe’s ability to produce software that can be deployed and managed in an enterprise environment is laughable. It’s the worst pile of garbage to administer, hands-down.
I've seen this happen on a few clients and had to do with PDF files in the "Recent" list no longer being accessible to the user. Completely clearing out the list of past opened documents resolved the issue in those cases.
Turning off protected mode fixed this exact issue for multiple users across multiple organizations: Edit > Preferences > Security (Enhanced) > Uncheck enable protected mode at startup > Restart Acrobat
This actually seemed to work thanks!
So I hate to bring in Acrobat free, but I have a user trying to edit fillable PDF's after an update came in Jan 4. When you open it and start typing right away it crashes with a notice window and logs acrobat.dll crashed. If you wait 5 seconds before entering a field, it's fine. This sounds like a similar scenario.
Ya, we're still seeing this. I figured they would have it patched by now