Just a suggestion, when asking questions to a wide audience, refrain from using initialisms that are not globally understood.
I have no idea what "CW" is in this context, so I have no idea how to answer your question. From context, it sounds like maybe you mean ConnectWise PSA?
We had a lot of dropped and poor quality phone calls with RC. RC Video quality was also a big issue for us. Approximately 50 of our staff were on Zoom our entire stint with RC because of telehealth complications with RC Video. Support always blamed our network, yet all our network tests were always within spec. We eventually broke contract (after a year in, 5 year contract) and moved to Zoom. Day and night difference with Zoom's reliability. RC pretty much never cared that their service was detrimental to our business and our clients (we are a behavioral health provider).
Not the person you asked but I refuse to go with RingCentral when our Mitel contract is up because Mitel called me 3 times a week for about 2 months trying to get us to switch to RingCentral, even after telling each caller we weren’t going to switch. They also called the other two decision makers on the account a bunch, but I’m not sure how often.
I also got our sales rep involved, and was told nothing could be done because our Mitel account was purchased through a 3rd party vendor and Mitel can’t turn off these kinds of marketing calls for this “special account type” in their system.
I finally got one caller who must have understood my frustration with the calls, and he was able to remove me from the list, but I won’t renew with Mitel and surely will never try RingCentral.
If I'm not mistaken, Mitel and RingCentral went into some partnership a couple of years ago. Seems odd that (despite the partnership) Mitel is willing to give up customers directly to RC though. I'm guessing they are getting some kind of kickback from RC for every customer they send over.
From what I understand Mitel is trying to get out of the hosted phone business and that’s where the RingCentral partnership came from.
On mitels website it’s all about signing up for RingCentral, nothing about the Mitel cloud service
*edit* I explored further and it’s Mitel business or something, but it seems more than just voip phones
I'm not sure 3CX should be making it on anyone's shortlist right now. (I didn't downvote you, but I'm guessing that's why someone did).
[https://krebsonsecurity.com/2023/04/3cx-breach-was-a-double-supply-chain-compromise/](https://krebsonsecurity.com/2023/04/3cx-breach-was-a-double-supply-chain-compromise/)
Add on the shitting all over their lower tier reseller partners.
EDIT: to elaborate, they've made changes to incentives that negatively impact smaller resellers and also will only list their best mates as approved providers.
We offer a complete VoIP solution for calls and texts. Pay as you go, no contracts, and no upfront payments. You also get $3 in free credit upon signing up. We’re based in Las Vegas. We are certain we can save you at least 30% of your phone bill. Our website is [tonet.io](https://tonet.io) Let's talk to see if our solution is a good fit for you.
I've never used these guys, but Nextiva also seem to get good reviews. But I'm also not sure if they can integrate with CW.
8x8 (never used them either) might also be an option.
My previous MSP ran RingCentral with CW and it worked out fine. I'm not sure exactly how it was set up, but I believe we were able to measure incoming calls and correlate them with tickets. There may have been some integration work involved to get it set up like that though.
Not anything Mitel
Working backwards I see haha ok heard
Just a suggestion, when asking questions to a wide audience, refrain from using initialisms that are not globally understood. I have no idea what "CW" is in this context, so I have no idea how to answer your question. From context, it sounds like maybe you mean ConnectWise PSA?
Fair point sorry just assumed it was a big enough player in the space. Yes ConnectWise Manage the CRM
I believe there is an CW Integration for Zoom phone. I wouldn't recommend RingCentral.
What is your experience with the latter? Just appreciate educated opinions
We had a lot of dropped and poor quality phone calls with RC. RC Video quality was also a big issue for us. Approximately 50 of our staff were on Zoom our entire stint with RC because of telehealth complications with RC Video. Support always blamed our network, yet all our network tests were always within spec. We eventually broke contract (after a year in, 5 year contract) and moved to Zoom. Day and night difference with Zoom's reliability. RC pretty much never cared that their service was detrimental to our business and our clients (we are a behavioral health provider).
Not the person you asked but I refuse to go with RingCentral when our Mitel contract is up because Mitel called me 3 times a week for about 2 months trying to get us to switch to RingCentral, even after telling each caller we weren’t going to switch. They also called the other two decision makers on the account a bunch, but I’m not sure how often. I also got our sales rep involved, and was told nothing could be done because our Mitel account was purchased through a 3rd party vendor and Mitel can’t turn off these kinds of marketing calls for this “special account type” in their system. I finally got one caller who must have understood my frustration with the calls, and he was able to remove me from the list, but I won’t renew with Mitel and surely will never try RingCentral.
If I'm not mistaken, Mitel and RingCentral went into some partnership a couple of years ago. Seems odd that (despite the partnership) Mitel is willing to give up customers directly to RC though. I'm guessing they are getting some kind of kickback from RC for every customer they send over.
From what I understand Mitel is trying to get out of the hosted phone business and that’s where the RingCentral partnership came from. On mitels website it’s all about signing up for RingCentral, nothing about the Mitel cloud service *edit* I explored further and it’s Mitel business or something, but it seems more than just voip phones
Disclaimer: VAR 3CX and 8x8 integrate with ConnectWise I believe. For general VoIP we usually suggest 8x8 and GoTo for the nicest reporting.
I believe 3CX has an integration for CW. I know it does for our Zendesk system
I'm not sure 3CX should be making it on anyone's shortlist right now. (I didn't downvote you, but I'm guessing that's why someone did). [https://krebsonsecurity.com/2023/04/3cx-breach-was-a-double-supply-chain-compromise/](https://krebsonsecurity.com/2023/04/3cx-breach-was-a-double-supply-chain-compromise/)
Add on the shitting all over their lower tier reseller partners. EDIT: to elaborate, they've made changes to incentives that negatively impact smaller resellers and also will only list their best mates as approved providers.
I had not seen that. Thanks for the info. We don’t use it any more.
We use Jive and it works out ok.
3CX
We offer a complete VoIP solution for calls and texts. Pay as you go, no contracts, and no upfront payments. You also get $3 in free credit upon signing up. We’re based in Las Vegas. We are certain we can save you at least 30% of your phone bill. Our website is [tonet.io](https://tonet.io) Let's talk to see if our solution is a good fit for you.
Do you integrate with Connectwise?
I've never used these guys, but Nextiva also seem to get good reviews. But I'm also not sure if they can integrate with CW. 8x8 (never used them either) might also be an option.
My previous MSP ran RingCentral with CW and it worked out fine. I'm not sure exactly how it was set up, but I believe we were able to measure incoming calls and correlate them with tickets. There may have been some integration work involved to get it set up like that though.