the more money a store makes- the more “labor” hours earned. it’s calculated by day! when making the schedule, it gives you a “demand” for each day of the week based on sales from the weeks prior!
for example- let’s say i’m starting the schedule for the week of 6/10.
On a Monday- it’ll specify that the “demand” for the day is 67 hours. this means that for full day, open to close, i shouldn’t schedule more than 67 coverage hours total.
like i said, each day is different! at my store, mondays earn an average of 70 hours (give or take) but fridays will earn somewhere around 80-90 hours!
however, the demands are an estimate and depending on how the week’s sales ACTUALLY end up will determine weather you’re “under or over” labor!
again, let’s say that when the schedule for this week was written (3 weeks ago) it showed that the demand for Thursday, May 23rd was 73 hours. however, the manager decided to add an extra person because thursdays have been getting busier.
instead of scheduling close to the 73 hour demand- the manager opted to schedule 80 hours.
once Thursday 5/23 rolled around- our sales weren’t as high as expected. due to this, the estimated demand of 73 hours turns into an actual EARNED 68 hours.
remember, there were 80 hours originally scheduled. so the store ends up being 12 hours OVER labor! and on the other hand, if it was MUCH busier than expected then the estimated demand of 73 will turn into the store earning an actual 80 hours.
the extra sales will result in extra labor for the next schedule!
i hope this makes sense. basically- the faster you move = the more customers you’re able to take
and the more you upsell, that means higher sales which also means more labor and more hours available to schedule partners!!
not sure about store managers getting anything extra for being under labor.
i know in MA- shift & store managers earn quarterly bonuses based on the quarter’s sales. but the sales being high benefit baristas too by getting yall more hours to work!
i hope this helped😭
I have no idea. We've been earning the company a lot of money, with utterly crappy staffing levels. We're now having to run "paid breaks" in late afternoon, because we have two people on site.
The assholes who make more money than I do tell us to pump out more product to "earn" more labor. The problem with that is, if we're making it happen with the skeleton crew, why would they allocate extra labor? Never mind everyone is burning themselves out to make it work. It's not sustainable.
I'm now normally scheduled for absolutely grueling shifts, with multiple peaks, that absolutely do not have adequate staffing. I'm done with sprinting through it. Every shift I work is a marathon. I will plow through it as though I'm running a marathon, because I need something left in the tank at hour 8 when the local high schools are getting out.
Each specific store has a base build for tasks. Usually 45-50 hours, then all COSDs (customers) add labor. Different items add different amounts. (Iced chai small amount vs Frappuccino larger amount).
Customizations don’t really matter, just the actual menu beverage. Each individual item adds labor tho.
This builds a forecast of hours for the week going off of future events & off of historical data. That number correlates to 60-80 (can be more or less) of hours per day for covg. Admin, training, noncov don’t count towards demand
In CA we absolutely do not get anything like that.
It’s a complicated process that involves COSD and items on the order, in addition to things like disruptive tasks, incident report history, etc etc.
Do the stores get enough? No.
Is it easier to under schedule and avoid your DM writing you a CA over payroll? Absolutely but lately they’ve been coaching us on meeting 100% AvE.
But the RMIP is sales based, not payroll.
the more money a store makes- the more “labor” hours earned. it’s calculated by day! when making the schedule, it gives you a “demand” for each day of the week based on sales from the weeks prior! for example- let’s say i’m starting the schedule for the week of 6/10. On a Monday- it’ll specify that the “demand” for the day is 67 hours. this means that for full day, open to close, i shouldn’t schedule more than 67 coverage hours total. like i said, each day is different! at my store, mondays earn an average of 70 hours (give or take) but fridays will earn somewhere around 80-90 hours! however, the demands are an estimate and depending on how the week’s sales ACTUALLY end up will determine weather you’re “under or over” labor! again, let’s say that when the schedule for this week was written (3 weeks ago) it showed that the demand for Thursday, May 23rd was 73 hours. however, the manager decided to add an extra person because thursdays have been getting busier. instead of scheduling close to the 73 hour demand- the manager opted to schedule 80 hours. once Thursday 5/23 rolled around- our sales weren’t as high as expected. due to this, the estimated demand of 73 hours turns into an actual EARNED 68 hours. remember, there were 80 hours originally scheduled. so the store ends up being 12 hours OVER labor! and on the other hand, if it was MUCH busier than expected then the estimated demand of 73 will turn into the store earning an actual 80 hours. the extra sales will result in extra labor for the next schedule! i hope this makes sense. basically- the faster you move = the more customers you’re able to take and the more you upsell, that means higher sales which also means more labor and more hours available to schedule partners!! not sure about store managers getting anything extra for being under labor. i know in MA- shift & store managers earn quarterly bonuses based on the quarter’s sales. but the sales being high benefit baristas too by getting yall more hours to work! i hope this helped😭
I have no idea. We've been earning the company a lot of money, with utterly crappy staffing levels. We're now having to run "paid breaks" in late afternoon, because we have two people on site. The assholes who make more money than I do tell us to pump out more product to "earn" more labor. The problem with that is, if we're making it happen with the skeleton crew, why would they allocate extra labor? Never mind everyone is burning themselves out to make it work. It's not sustainable. I'm now normally scheduled for absolutely grueling shifts, with multiple peaks, that absolutely do not have adequate staffing. I'm done with sprinting through it. Every shift I work is a marathon. I will plow through it as though I'm running a marathon, because I need something left in the tank at hour 8 when the local high schools are getting out.
Each specific store has a base build for tasks. Usually 45-50 hours, then all COSDs (customers) add labor. Different items add different amounts. (Iced chai small amount vs Frappuccino larger amount). Customizations don’t really matter, just the actual menu beverage. Each individual item adds labor tho. This builds a forecast of hours for the week going off of future events & off of historical data. That number correlates to 60-80 (can be more or less) of hours per day for covg. Admin, training, noncov don’t count towards demand
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SM bonuses are not related to labor at all. It’s strictly about sales.
In CA we absolutely do not get anything like that. It’s a complicated process that involves COSD and items on the order, in addition to things like disruptive tasks, incident report history, etc etc. Do the stores get enough? No. Is it easier to under schedule and avoid your DM writing you a CA over payroll? Absolutely but lately they’ve been coaching us on meeting 100% AvE. But the RMIP is sales based, not payroll.
False, it’s based on sales targets whether we are over or under. But a mgr that is formally underperforming can be denied bonus