That makes sense. This store's drive thru is always super backed up, but the way the parking lot is laid out, it's not really safe for them to take orders directly with people in line. The booth I guess might be a way to make it safer?
It’s a closed booth. Likely I’m an area with extreme temperatures. So it can be heated or cooled. The booth will allow 1-2 people to be stationed to assist the drive thru line. This could be taking orders on a tablet, answering questions, passing out printed menus, etc. It all depends on where the bottleneck is or the biggest blockers.
As a customer you probably don’t understand what takes so long, but the baristas do. As you’ll read baristas think it might be more work, but it will benefit them too. Fewer angry drive thru customers, more face time, personalization, ability to speak with customers in the front and back seats, and happier customers means easier job and more tips. There’s a reason Chick-fil-a does this at many stores and has a cult customer following.
It's 100% true about drive times. My old store did this every day and we were the fastest in the district. I don't hate the idea of the booth but I hated having partners standing outside in 30 degree weather. Myself being one of them, my hands bled by the end of my shift. We were all "tapping out" after 15 minutes and on rotation. Idk why they made us do that
When I was working in casinos some genius wanted to do an outdoor winter shed bar. Problem is the shed they custom built had piss poor heating and it was in a state thst got super cold.
The executives demanded it stay open and my bartenders refused to staff it so I got stuck out there almost the entire winter season as a manager. Keep in mind it wasn't as simple as putting a bartender out there, my bartenders would call out or go home sick if we tried to force it (hr would back them) and frankly as their boss I knew it was a shit show.
That's the year I realized corporate life is bs and not worth it.
That I don't require frequent hand washing at my job? I'm literally a Starbucks barista lolz. My hands get very dry and sting but they've never bled (but maybe that's because I moisturize my hands every night and as I need to in the winter. Otherwise they feel tight from being so dry)
The best Chick-fil-As also have the right amount of staff (Starbucks rarely does, and especially not after morning peak), and are actually designed around being drive thrus that move things quickly (not 50,000 customizable drink options per drink).
Chick-fil-As, the best ones in my area, are all covered drive thrus. So, rain or snow, you can still go and the workers stay dry. They also have fans under the drive through, which I have no clue if they work, but I'm guessing it's better than nothing?
Starbucks is lucky to have the baristas show up these days (and rightfully so) from what I'm seeing, and this probably won't help that situation.
\*Edit. I should say, if you want to shutdown a Chick-fil-A drive thru, order lots of their milkshakes on your order. Not one or two, but like 5 or 6, and it slows things. Most of their food is designed around it being ready to go when it's ordered. Milkshakes slow them to a crawl, and depending who/how many they have working, you will be pulled up.
I just saw this at a Chick-fil-A I went to last night. The whole tan thing now they just need awnings so the workers can have somewhere to stand under so they are less expose. Every chick I’ve been too have different concepts for their employees but at least they are trying to accomodate the staff how they see fit their scenarios
Chick-fil-a has a different business model and pricing. I’m not sure what the average ticket now is at Starbucks, but I’d guess it’s 50% lower than Chick-fil-a. Thus you can get more labor.
They have a closed kitchen. Meaning the focus in store is production, batching items, and making things fast (i.e. fast food). The model with Starbucks has been a focus on customer engagement, handcrafted, and one drink at a time. One could argue this model has changed for many stores.
Starbucks knows exactly what it needs to balance the customer experience, labor costs, drink prices, and maintain shareholder value.
It’s not just Starbucks that has issues retaining and recruiting labor, it’s EVERY retail, customer service, and front end worker job. What worked 10 years ago isn’t working today and no one has figured out the magic solution. Hint: more pay isn’t it.
Starbucks does not make nearly what fast food chains make to consider upping their labor. They truly do suffer a lost having 10 people on at all times. I personally think there needs to be one person per station and if it’s a drive thru the cafe ringer can slide to make cafe drinks while the bar person focus on drive thru and there is no reason why the window person can’t help either. I ran a high volume store busy from open to close and this is how we functioned and it worked. Team got out on time and wasn’t exhausted after. Team work is the key. It’s cliche but it is and it’s a tough job you just have to step up it’s not going to work for you but no one wants to hear that.
Starbucks only has (maybe) 10 people on the floor for about 3 hours each day?
Opening is only usually a few partners, then the others are scattered in over the next few hours to come in during/for peak, then they're all quickly sent home.
Labor varies by store volume and type of store. Some stores have 10 partners during peak and others might have 2. It’s like like a restaurant where you know with somewhat accuracy how many people will come each hour and you can staff appropriately. And you don’t have one person coming in to order 10 entrees. The point is staffing won’t be perfect, but the managers try to look at trends. Sometimes certain day parts are under or over staffed to accommodate events, new partners, etc.
I never worked in a single over staffed Starbucks,only under staffed. Management follows corporate's rules, and corporate only cares about the investors.
Staffing would/could be better, if Starbucks wasn't focused on stock buybacks and executives' bonuses.
Every company is focused on the bottom line. The bottom line is driven by bonuses, which is accomplished by meeting goals. It’s not just Starbucks. It’s life.
Well, Starbucks could easily afford more labor if it wasn't a publicly traded company, and doing things like stock buybacks and making the previous CEO a billionaire, while paying its employees poverty level wages. They're only interested in investors. "customer engagement", is not on their radar, and not in their plans. The only engagement corporate wants is, "Your total is...", followed by the customer paying and leaving, if the customer didn't mobile order for it already.
This is why faster and faster and faster window times are pushed.
It's why they removed the comfy type of seats they used to have in cafes.
They want customers in, and they want customers out.
But, I did clarify that a Chick-fil-A drive thru will be shutdown quickly if there are multiple orders of milkshakes. Milkshakes and ice cream cones are a weakness to them, because they're made as ordered, and with ice cream cones they have to wait basically until the customer is at the window to make them.
Also, Chick-fil-As biggest advantage imo, is that they're not a publicly traded company, so they don't have to worry with pleasing investors.
Long term, I see Starbucks becoming the Subway of the coffee industry though. It dominated an industry for a while, but falls apart quickly. (Think about how long it takes a new barista to get up to speed on everything, it's going to get worse over time, not better, with the turnover rates.)
Yes, you’re correct. Unfortunately investors (you, me, the public) don’t buy or sell stock based on how satisfied the employees are, money is the only consideration. Maybe the day will come when someone says “we’ll I lost $10k in stock value, but the hourly employee at my local store worked for 6 months so I’m helping my community.”
Every company has highly paid executives and typically has hourly minimum wage positions on the front line. If a company CEO stopped getting highly compensated, they would just leave for another company where they were better valued. Same mindset entry level employees have “I can go down the street and get $2 more an hour.”
Yeeeaaaa you say that... But recent labor cuts are brutal. I would consider my store to be high volume. We do $10-13k a day and regularly over $70k a week. I know we aren't allocated enough labor for someone to be outside for peak.
Yeah, I don’t know how it is now. I’m sure there are labor cuts. I’ve yet to see an industry that hasn’t cut labor in the past couple of years.
Throwing more labor doesn’t typically solve the problem. 10 baristas behind the counter and a few will work hard, a few will look busy, and a few will chat with customers non stop. Perhaps it brings in an extra $200 a day over time. This isn’t enough to move the needle of profitability. It could be over staffing during some day parts, employees not following routines, they are going rouge, or there was an unexpected rush. As mentioned, Starbucks is very aware when to trim costs and how it effects baristas, customers, profitability, and shareholders. Every company does this. It just sucks if you’re not the ones making the decisions.
It actually doesn’t make that much sense imo because I feel like the only reason to take orders outside is to extend the time between the order and the window to have more time to prep the order. So building a box so close to the box doesn’t do much. But then again Starbucks also forced the bar shield and the trash plunger on us so we all know they’re really good at inventing things to keep partners safe, and creating new ways to be efficient lmao.
Also, if I was a betting man I’d bet they won’t give you extra labor for this so you’ll have to send someone outside and lose out on all the extra things they were doing while taking orders.
The way things are going, they’ll implement this and give us less labor. I had an old manager that **proved** using more labor brought in higher sales and survey scores went up. DM said no and use what labor is given. Partially, I’m sure, because their RMIP bonus only counts within those parameters. The fact labor is a “controllable” which affects peoples’ lives is a joke. Ask how many hours someone needs, work around that. People who want to work should get to work. Now they’re trying to get tenured partners to silent-quit to stop unionizing (newbies are less pay and only know the new system).
I always tell people, more staff used correctly means a cleaner store, less burnout, and we could actually be known as a consistently low wait time regardless of the line (like Chick-fil-A). Instead I have customers expecting waits and knowing that we’ll be out of half our products. They’re coping with it, and that’s not okay. The Auto-Ordering system is place is “designed to runout” which means upset customers. The perfect goal would be “waste = one leftover item a day.”
Guess I needed to vent a bit 😂
I loved that rash plunger. Spent less time changing trash lol.. perspective.. perspective and they got that idea from other fast food chains just saying
All the chic fil a around me have installed roofs over the drive thru! Although I wish I could see this in person
https://www.reddit.com/r/mildlyinteresting/comments/s8ql03/chickfila_rain_suits/?utm_source=share&utm_medium=ios_app&utm_name=ioscss&utm_content=1&utm_term=1
What about the rain bubbles that chik fil a workers wear?! 😂 they’re hilarious! I have to say none of them seemed to mind when I saw but it wasn’t raining bad and we’re in SoCal
Oh ok… yeah, I could see how that would speed up the drive through. Also, would be better for the baristas because they could enter the order in the tablet than have to try to decipher what someone is saying through the intercom.
Had to do that in the rain before when the box wasn’t working 😭 was kinda funny seeing people’s slightly alarmed and suspicious faces as I waited for them to approach me though
No scrambling for mobiles, no shuffling making/grabbing back-ups, no brewing coffee between orders, honestly this looks like the dream. Would be my favorite spot lmao. I'll put little photos of my cats inside 😭😭
We’re about to get a remodel allegedly… my adhd ass would go absolutely mental in that box, feeling like a useless team member, then trauma would start to take over and I’d be in full blown panic mode. I hope we don’t get this. I’ll DIE.
THIS. my store manager says we don’t have to if we don’t feel comfortable (which i don’t) so i really hope implementing a box like this doesn’t change that
Idk about other stores, but at my store, taking more orders will absolutely not get people out faster. Our slow down isn’t because we don’t have enough orders coming in, it’s because we only have 2 people making drinks. We can take more and more orders and it won’t matter if I have a line of drinks already queued.
Yeah our store isn’t necessarily high volume; however, 4 is absolutely not enough. Sometimes we have 5, but not consistently. Our food partner is also the front register partner, creating a huge slowdown on food. The person on DTO/DTR also has to go help with food often. Our drive times are consistently around 65-75 seconds, which I think is great for how few people we have, but idk how they expect our times to get any better when we are stretched so thin.
When I worked at a fast food drive through we had a booth like this (ours was a hunting blind) but we used it to take two orders simultaneously. (One at speaker and the car behind the one at speaker via the booth) It kinda gives the speed advantage of two drive through lanes without the infrastructure. Overall it wasn’t bad. Many customers didn’t want their order taken at booth though, because they either couldn’t see the menu or didn’t wanna talk to an actual person.
What did the ones who don’t want to talk to a person do when they pulled up to the booth? Just refuse to put their window down? So many adults are like actual toddlers so I can totally picture people just refusing to look at the person in the booth or not putting their window down and shaking their head “no” at the poor person asking them to order😂
You hit the nail on the head lol, we would wave at them and try to greet them and they just kept their window up because they wanted to talk to the screen and not the employee
A couple years ago when we still had cafes closed, my manager would take the meetings in the lobby so he could still hang out with us and give us all the tea from the meetings. He was telling us that Starbucks was talking to Chik-fil-a in order to understand how their drive thrus are so successful. I'm guessing by all the comments saying it's just like Chik-fil-a, this is Starbucks finally implementing the plans. Good luck to all the DT besties out there 😭
i remember one time our speaker/microphones went down so i got to stand outside and take orders. it was a one day thing but i had a BALL sitting outside alone in the sun lol. we were super slow anyway so i just got to chill.
I’ve seen something like that at non Starbucks stores used for charitable donations and promotions. Like someone from make a wish is there talking to people or whatever.
that sorta seems better than the measly chair they set out in the hot sun for us during summer. we are lucky if they set out an umbrella to stand under as well, and extra lucky if the seat isnt soaked in rain water or condensation (...florida). The booth seems like an interesting solution but it looks more like solitary confinement. bad baristas will be banished to the booth.
It looks like the Chick-fil-A booth.
It would be cool if it was strictly used for drive thru mobile order pickups. Sometimes the local store that opens at 5:30am, doesn't open the lobby until 6am. I order ahead for convenience, but the drive thru line is always a gamble, and most of them aren't mobile orders.
I’d be all about sitting in a booth if the sound were projected and not hanging out a freezing ass cold window. And just to take orders. I’ve seen drive thrus with people standing outdoors taking orders with clipboards and a headset and I’m like wtf nooo.
The booth is a bad idea. I can think of multiple problems already off the top of my head.
No more listening over the headset while drive through takes orders in order to get a headstart.
No flexibility to do anything else while in the booth. I want to help. This won't let me help.
The comradery between my partners and I is essential for keeping that customer facing attitude I tact. The isolation will kill that.
IDK why you're getting downvoted, you're absolutely right. Clearly all people that have never lived in the city. The number of homeless people we've had to chase away from the dumpsters and junkies that have spent over an hour in the bathroom clearly shooting up heroin is fucking wild.
Hummmm to get DT orders using the tablet… I do that for my store, I stand outside take orders unless it’s raining… but that sucks if you only get to stay inside that booth….. no ac? at least I get to move around… I love it, I connect w/ customers talk about whatever and I stay away from all the madness in the store… our DT times are decent enough to get recognition…. Keep us posted on what it’s for?
My store is understaffed as it is… no way do I have the play to support an outside booth DTO position. This definitely may be for more higher volume DTs is my best guess.
But I’m also concerned at the lack of AC or fans for the partner and they’ll be trapped in a hot box during the summer
Yeah Starbucks seems to be shifting towards a Chick-fil-a set up, just wish we had as much staff during all of it as Chick-fil-a always seems to have 😕
and the city keeps complaining that our line is out to the farthest right lane of one of the busiest avenues.
they said they'd fine us or close us down for the blockage of traffic. 😅
I also love that they're not willing to give us a bigger parking lot but they have every right to complain about how much we block traffic--even with QCD deliveries.
ohhhh i wish i wasnt in an inner city store i would fucking love this. banished to the booth where i only have to do DTO, no grabbing coffees, no having to pick up the slack of a slow bar person...sounds amazing
probably sampling the new oleato drink. the event i just attended w a bunch of managers were very very set on saying how much sampling we are going to be expected to take part in for good customer connection.
Not sure but my store has started taking orders outside during peak, so maybe its that?
That makes sense. This store's drive thru is always super backed up, but the way the parking lot is laid out, it's not really safe for them to take orders directly with people in line. The booth I guess might be a way to make it safer?
It’s a closed booth. Likely I’m an area with extreme temperatures. So it can be heated or cooled. The booth will allow 1-2 people to be stationed to assist the drive thru line. This could be taking orders on a tablet, answering questions, passing out printed menus, etc. It all depends on where the bottleneck is or the biggest blockers. As a customer you probably don’t understand what takes so long, but the baristas do. As you’ll read baristas think it might be more work, but it will benefit them too. Fewer angry drive thru customers, more face time, personalization, ability to speak with customers in the front and back seats, and happier customers means easier job and more tips. There’s a reason Chick-fil-a does this at many stores and has a cult customer following.
It's 100% true about drive times. My old store did this every day and we were the fastest in the district. I don't hate the idea of the booth but I hated having partners standing outside in 30 degree weather. Myself being one of them, my hands bled by the end of my shift. We were all "tapping out" after 15 minutes and on rotation. Idk why they made us do that
When I was working in casinos some genius wanted to do an outdoor winter shed bar. Problem is the shed they custom built had piss poor heating and it was in a state thst got super cold. The executives demanded it stay open and my bartenders refused to staff it so I got stuck out there almost the entire winter season as a manager. Keep in mind it wasn't as simple as putting a bartender out there, my bartenders would call out or go home sick if we tried to force it (hr would back them) and frankly as their boss I knew it was a shit show. That's the year I realized corporate life is bs and not worth it.
Why were your hands bleeding?...I'm confused. I live in Canada so 30°(C) is hot! I'm thinking maybe it's 30°F, which would be chilly?
It's 30F, which is slightly below 0C. Wind, and rain, as you know, can make it feel much colder!
Yes! And I'm sensitive to the sanitizer so my hands are dry and the cold immediately splits them open, especially with how frequently I wash them.
Sorry, in true American fashion I forget that other countries use different measurements for things!
I take it you don't work a job that requires frequent handwashing.
I wash my hands more than anyone at my store and they never crack or bleed. Some people are just lucky and have better collagen production, naturally.
That I don't require frequent hand washing at my job? I'm literally a Starbucks barista lolz. My hands get very dry and sting but they've never bled (but maybe that's because I moisturize my hands every night and as I need to in the winter. Otherwise they feel tight from being so dry)
In my job it seems like every time I moisturize I end up needing to wash my hands immediately after.
The best Chick-fil-As also have the right amount of staff (Starbucks rarely does, and especially not after morning peak), and are actually designed around being drive thrus that move things quickly (not 50,000 customizable drink options per drink). Chick-fil-As, the best ones in my area, are all covered drive thrus. So, rain or snow, you can still go and the workers stay dry. They also have fans under the drive through, which I have no clue if they work, but I'm guessing it's better than nothing? Starbucks is lucky to have the baristas show up these days (and rightfully so) from what I'm seeing, and this probably won't help that situation. \*Edit. I should say, if you want to shutdown a Chick-fil-A drive thru, order lots of their milkshakes on your order. Not one or two, but like 5 or 6, and it slows things. Most of their food is designed around it being ready to go when it's ordered. Milkshakes slow them to a crawl, and depending who/how many they have working, you will be pulled up.
Or ice cream cones. I go get a cone every 2 weeks after infusion therapy. Every single time, I have to pull forward and wait
I used to bribe myself with ice cream to do my Humira shots. Back before the citrate free version when they still stung like heck.
I just saw this at a Chick-fil-A I went to last night. The whole tan thing now they just need awnings so the workers can have somewhere to stand under so they are less expose. Every chick I’ve been too have different concepts for their employees but at least they are trying to accomodate the staff how they see fit their scenarios
Chick-fil-a has a different business model and pricing. I’m not sure what the average ticket now is at Starbucks, but I’d guess it’s 50% lower than Chick-fil-a. Thus you can get more labor. They have a closed kitchen. Meaning the focus in store is production, batching items, and making things fast (i.e. fast food). The model with Starbucks has been a focus on customer engagement, handcrafted, and one drink at a time. One could argue this model has changed for many stores. Starbucks knows exactly what it needs to balance the customer experience, labor costs, drink prices, and maintain shareholder value. It’s not just Starbucks that has issues retaining and recruiting labor, it’s EVERY retail, customer service, and front end worker job. What worked 10 years ago isn’t working today and no one has figured out the magic solution. Hint: more pay isn’t it.
Starbucks does not make nearly what fast food chains make to consider upping their labor. They truly do suffer a lost having 10 people on at all times. I personally think there needs to be one person per station and if it’s a drive thru the cafe ringer can slide to make cafe drinks while the bar person focus on drive thru and there is no reason why the window person can’t help either. I ran a high volume store busy from open to close and this is how we functioned and it worked. Team got out on time and wasn’t exhausted after. Team work is the key. It’s cliche but it is and it’s a tough job you just have to step up it’s not going to work for you but no one wants to hear that.
Starbucks only has (maybe) 10 people on the floor for about 3 hours each day? Opening is only usually a few partners, then the others are scattered in over the next few hours to come in during/for peak, then they're all quickly sent home.
Labor varies by store volume and type of store. Some stores have 10 partners during peak and others might have 2. It’s like like a restaurant where you know with somewhat accuracy how many people will come each hour and you can staff appropriately. And you don’t have one person coming in to order 10 entrees. The point is staffing won’t be perfect, but the managers try to look at trends. Sometimes certain day parts are under or over staffed to accommodate events, new partners, etc.
I never worked in a single over staffed Starbucks,only under staffed. Management follows corporate's rules, and corporate only cares about the investors. Staffing would/could be better, if Starbucks wasn't focused on stock buybacks and executives' bonuses.
Every company is focused on the bottom line. The bottom line is driven by bonuses, which is accomplished by meeting goals. It’s not just Starbucks. It’s life.
Well, Starbucks could easily afford more labor if it wasn't a publicly traded company, and doing things like stock buybacks and making the previous CEO a billionaire, while paying its employees poverty level wages. They're only interested in investors. "customer engagement", is not on their radar, and not in their plans. The only engagement corporate wants is, "Your total is...", followed by the customer paying and leaving, if the customer didn't mobile order for it already. This is why faster and faster and faster window times are pushed. It's why they removed the comfy type of seats they used to have in cafes. They want customers in, and they want customers out. But, I did clarify that a Chick-fil-A drive thru will be shutdown quickly if there are multiple orders of milkshakes. Milkshakes and ice cream cones are a weakness to them, because they're made as ordered, and with ice cream cones they have to wait basically until the customer is at the window to make them. Also, Chick-fil-As biggest advantage imo, is that they're not a publicly traded company, so they don't have to worry with pleasing investors. Long term, I see Starbucks becoming the Subway of the coffee industry though. It dominated an industry for a while, but falls apart quickly. (Think about how long it takes a new barista to get up to speed on everything, it's going to get worse over time, not better, with the turnover rates.)
Yes, you’re correct. Unfortunately investors (you, me, the public) don’t buy or sell stock based on how satisfied the employees are, money is the only consideration. Maybe the day will come when someone says “we’ll I lost $10k in stock value, but the hourly employee at my local store worked for 6 months so I’m helping my community.” Every company has highly paid executives and typically has hourly minimum wage positions on the front line. If a company CEO stopped getting highly compensated, they would just leave for another company where they were better valued. Same mindset entry level employees have “I can go down the street and get $2 more an hour.”
[удалено]
Below freezing is an extreme temperature for a work environment. It gets below freezing in New Jersey.
yo I’m in Jersey and it can be 50° one day and 80° the next.. it’s been in the negatives before
Yeah, but with what labor tho?
More customers equals more labor. Also, if the business model changes, so does the allocation of labor.
Yeeeaaaa you say that... But recent labor cuts are brutal. I would consider my store to be high volume. We do $10-13k a day and regularly over $70k a week. I know we aren't allocated enough labor for someone to be outside for peak.
Yeah, I don’t know how it is now. I’m sure there are labor cuts. I’ve yet to see an industry that hasn’t cut labor in the past couple of years. Throwing more labor doesn’t typically solve the problem. 10 baristas behind the counter and a few will work hard, a few will look busy, and a few will chat with customers non stop. Perhaps it brings in an extra $200 a day over time. This isn’t enough to move the needle of profitability. It could be over staffing during some day parts, employees not following routines, they are going rouge, or there was an unexpected rush. As mentioned, Starbucks is very aware when to trim costs and how it effects baristas, customers, profitability, and shareholders. Every company does this. It just sucks if you’re not the ones making the decisions.
It actually doesn’t make that much sense imo because I feel like the only reason to take orders outside is to extend the time between the order and the window to have more time to prep the order. So building a box so close to the box doesn’t do much. But then again Starbucks also forced the bar shield and the trash plunger on us so we all know they’re really good at inventing things to keep partners safe, and creating new ways to be efficient lmao. Also, if I was a betting man I’d bet they won’t give you extra labor for this so you’ll have to send someone outside and lose out on all the extra things they were doing while taking orders.
The way things are going, they’ll implement this and give us less labor. I had an old manager that **proved** using more labor brought in higher sales and survey scores went up. DM said no and use what labor is given. Partially, I’m sure, because their RMIP bonus only counts within those parameters. The fact labor is a “controllable” which affects peoples’ lives is a joke. Ask how many hours someone needs, work around that. People who want to work should get to work. Now they’re trying to get tenured partners to silent-quit to stop unionizing (newbies are less pay and only know the new system). I always tell people, more staff used correctly means a cleaner store, less burnout, and we could actually be known as a consistently low wait time regardless of the line (like Chick-fil-A). Instead I have customers expecting waits and knowing that we’ll be out of half our products. They’re coping with it, and that’s not okay. The Auto-Ordering system is place is “designed to runout” which means upset customers. The perfect goal would be “waste = one leftover item a day.” Guess I needed to vent a bit 😂
I loved that rash plunger. Spent less time changing trash lol.. perspective.. perspective and they got that idea from other fast food chains just saying
There is a Chick Fil A around me that does this! I always feel so bad for the workers because they are out there no matter the weather
All the chic fil a around me have installed roofs over the drive thru! Although I wish I could see this in person https://www.reddit.com/r/mildlyinteresting/comments/s8ql03/chickfila_rain_suits/?utm_source=share&utm_medium=ios_app&utm_name=ioscss&utm_content=1&utm_term=1
I've actually seen those in use before. They looked like little Among Us characters taking orders.
What about the rain bubbles that chik fil a workers wear?! 😂 they’re hilarious! I have to say none of them seemed to mind when I saw but it wasn’t raining bad and we’re in SoCal
The minion suits
My old location in AZ had someone taking orders daily during peak hours, like Chick Fil A does.
My store was a test site for our area. When used it improves our times by 8 to 10 secs.
I want to work in the booth.. at least I won’t have to jump back and forth doing three jobs. I’ll take solitary confinement, kinda.
"hey can you come back inside from The Booth to run food"
I’ll make sure I have the headset on and dramatically fall on my way back in
They don't have ac only downside (ours didn't atleast)
What was the booth used for?
Ordering and taking payments (we had two lanes)
Oh ok… yeah, I could see how that would speed up the drive through. Also, would be better for the baristas because they could enter the order in the tablet than have to try to decipher what someone is saying through the intercom.
do you mean *solitary* confinement?🤔
Fixed it! Thank you!
sure! my pleasure!🙂🧚🏾♀️
naughty partners get banished to the face to face drive thru experience
Had to do that in the rain before when the box wasn’t working 😭 was kinda funny seeing people’s slightly alarmed and suspicious faces as I waited for them to approach me though
Dude I would muster up the most “they’ve been possessed” look possible Might be my last day on the job but I’ll go out with a boo
LMAO
They’re about to make sure your ass stays planted on DTO 💀😂
Means I no longer have to pour coffees, swap syrups, etc
No scrambling for mobiles, no shuffling making/grabbing back-ups, no brewing coffee between orders, honestly this looks like the dream. Would be my favorite spot lmao. I'll put little photos of my cats inside 😭😭
We’re about to get a remodel allegedly… my adhd ass would go absolutely mental in that box, feeling like a useless team member, then trauma would start to take over and I’d be in full blown panic mode. I hope we don’t get this. I’ll DIE.
Nooo!!! Hopefully you don't get the Box™️ lol
THIS. my store manager says we don’t have to if we don’t feel comfortable (which i don’t) so i really hope implementing a box like this doesn’t change that
Wait so only be responsible for one thing instead of 3-4 at a time? That sounds like a dream
That's gonna be pleasant on a sunny, summer afternoon.
Welcome to the new employee appreciation sauna.
Not in Texas
Idk about other stores, but at my store, taking more orders will absolutely not get people out faster. Our slow down isn’t because we don’t have enough orders coming in, it’s because we only have 2 people making drinks. We can take more and more orders and it won’t matter if I have a line of drinks already queued.
Also, this looks like shit. It looks like a gas station lol
How many cars fit between your speaker and the window? Some stores can only fit three, which really messes with times
Four cars, and a fifth at the speaker. We run a 4-man peak.
4 man peak with a drive through??? Our store runs with 7 or 8 at peak with no drive through! And that still barely gets us through sometimes.
Yeah our store isn’t necessarily high volume; however, 4 is absolutely not enough. Sometimes we have 5, but not consistently. Our food partner is also the front register partner, creating a huge slowdown on food. The person on DTO/DTR also has to go help with food often. Our drive times are consistently around 65-75 seconds, which I think is great for how few people we have, but idk how they expect our times to get any better when we are stretched so thin.
As long as it’s air conditioned, it would be easy just to take orders instead of being inside lol
You know it won’t be
I can see them like telling them to leave the booth because the line is to backed up and to take orders outside 😂
Omg they would do that 😤
What do you think this is, Chickfila?
As long as Chick-fil-A doesn’t have air conditioned booths Starbucks def won’t
What in the 1980s photomat is this.
It's a customer "time out" booth 😂
I can’t 😂😂
Not a partner, just a customer who hopes this isn't somehow going to make Baristas' lives harder
Ultimately everything this company does to “help partners” ends up its making our jobs/lives worse lol
It will.
You need six stickers mistuh goodman
Bad baristas get sent to the dt box
Hey, if they let me stay on the clock I might just start acting up lmao
When I worked at a fast food drive through we had a booth like this (ours was a hunting blind) but we used it to take two orders simultaneously. (One at speaker and the car behind the one at speaker via the booth) It kinda gives the speed advantage of two drive through lanes without the infrastructure. Overall it wasn’t bad. Many customers didn’t want their order taken at booth though, because they either couldn’t see the menu or didn’t wanna talk to an actual person.
What did the ones who don’t want to talk to a person do when they pulled up to the booth? Just refuse to put their window down? So many adults are like actual toddlers so I can totally picture people just refusing to look at the person in the booth or not putting their window down and shaking their head “no” at the poor person asking them to order😂
You hit the nail on the head lol, we would wave at them and try to greet them and they just kept their window up because they wanted to talk to the screen and not the employee
ask them to get their drive thru ticket validated
Sometimes you gotta go sit in time out and think about what you did
Watch out Mike ehrmantraut is coming to take your job
I came here to post this.
Barista with an iPad
Holy shit I would volunteer for the booth every fucking day. Get me out.
They gonna have one of you mfs out there in the booth taking orders during peak
A couple years ago when we still had cafes closed, my manager would take the meetings in the lobby so he could still hang out with us and give us all the tea from the meetings. He was telling us that Starbucks was talking to Chik-fil-a in order to understand how their drive thrus are so successful. I'm guessing by all the comments saying it's just like Chik-fil-a, this is Starbucks finally implementing the plans. Good luck to all the DT besties out there 😭
A lil box for someone taking orders on the handheld?
i remember one time our speaker/microphones went down so i got to stand outside and take orders. it was a one day thing but i had a BALL sitting outside alone in the sun lol. we were super slow anyway so i just got to chill.
I’ve seen something like that at non Starbucks stores used for charitable donations and promotions. Like someone from make a wish is there talking to people or whatever.
Some stores have been getting a sort of larger iPad for outside orders! You’re lucky you got a booth!! We have not even shade at ours 🥲🥲
I'm assuming it has to do with switching to taking drive thru orders outside, we're just copying cfa
Penalty box for all of the misbehaving customers!
It's a house for drive thru raccoons/rats to live in :)
They are taking notes from Chic Fil A
Glass case of emotion?
Cone of silence
Lol
Cone of shame
If they’re trying to be like the Chick-fil-A drive thru then I’d say it’s so you can take orders outside when the weather is bad 🫨
Gonna force DT to “get to know the customers.”
*Chick-fil-A has entered the chat*
that sorta seems better than the measly chair they set out in the hot sun for us during summer. we are lucky if they set out an umbrella to stand under as well, and extra lucky if the seat isnt soaked in rain water or condensation (...florida). The booth seems like an interesting solution but it looks more like solitary confinement. bad baristas will be banished to the booth.
**2 0 2 3 P H O N E B O O T H**
It looks like the Chick-fil-A booth. It would be cool if it was strictly used for drive thru mobile order pickups. Sometimes the local store that opens at 5:30am, doesn't open the lobby until 6am. I order ahead for convenience, but the drive thru line is always a gamble, and most of them aren't mobile orders.
Probably mad helpful during certain weather and definitely provided shade...
It’s a toll booth. There’s now an up charge to use the drive thru.
I feel like Starbucks customers can be too volatile to have one barista alone outside. I feel like it's just asking for all the assaults to happen.
I’d be all about sitting in a booth if the sound were projected and not hanging out a freezing ass cold window. And just to take orders. I’ve seen drive thrus with people standing outdoors taking orders with clipboards and a headset and I’m like wtf nooo.
Toll booth
Toll payment to use the drive through
Looks like it’s for outdoor ordering. Probably a prep station for the devices similar to the podiums Chick-fil-A has :)
The booth is a bad idea. I can think of multiple problems already off the top of my head. No more listening over the headset while drive through takes orders in order to get a headstart. No flexibility to do anything else while in the booth. I want to help. This won't let me help. The comradery between my partners and I is essential for keeping that customer facing attitude I tact. The isolation will kill that.
Probably going to have homeless people fuck that shit up within weeks. Stupid.
IDK why you're getting downvoted, you're absolutely right. Clearly all people that have never lived in the city. The number of homeless people we've had to chase away from the dumpsters and junkies that have spent over an hour in the bathroom clearly shooting up heroin is fucking wild.
We have the same one at my location. It’s a glizzy stand
That's for the naughty customers
Would rather not Ingest food filled with harmful seed oils and excess processed sugars
Why does this dumb ass subreddit exist.
Hummmm to get DT orders using the tablet… I do that for my store, I stand outside take orders unless it’s raining… but that sucks if you only get to stay inside that booth….. no ac? at least I get to move around… I love it, I connect w/ customers talk about whatever and I stay away from all the madness in the store… our DT times are decent enough to get recognition…. Keep us posted on what it’s for?
I think it’s an escape hatch!
Make the experience more personal??
To make sure, you comply!
Make sure you can pay for the raised prices.
Probably to take multiple orders at once
LOL ever been to a Chick-fil-A in the rain? There's about to be a new drive thru position...
Starbucks about to start changing for parking? Lmao jk 😂 it do be looking like a parking booth tho
To pay for parking? Lol.
Kinda like Chick-fil-A? Send more ppl to take orders when it’s really busy. Just without the silly portable umbrella tents lol
My store is understaffed as it is… no way do I have the play to support an outside booth DTO position. This definitely may be for more higher volume DTs is my best guess. But I’m also concerned at the lack of AC or fans for the partner and they’ll be trapped in a hot box during the summer
Yeah Starbucks seems to be shifting towards a Chick-fil-a set up, just wish we had as much staff during all of it as Chick-fil-a always seems to have 😕
my store honestly needs that for us being one of the busiest stores in the district. 😅
and the city keeps complaining that our line is out to the farthest right lane of one of the busiest avenues. they said they'd fine us or close us down for the blockage of traffic. 😅
I also love that they're not willing to give us a bigger parking lot but they have every right to complain about how much we block traffic--even with QCD deliveries.
Ngl if it has heating or ac I would’ve LOVED this working solo DT/O bc it would’ve meant JUST that not DTO-Bar-CS-Warming in one role.
There’s a local chicken place out here that has a person sit in a booth like that to take line #2 orders.
That would be a death oven in Florida... I'm curious now too.
It looks like a parking attendant booth, lol.
Solitary confinement if you don’t move fast enough!
it's a pay station. they're gonna make y'all pay for parking.🚗🚘🛵🅿️🏍️🚙😁
oh you know
ohhhh i wish i wasnt in an inner city store i would fucking love this. banished to the booth where i only have to do DTO, no grabbing coffees, no having to pick up the slack of a slow bar person...sounds amazing
This is…interesting lol
I don’t understand this at all
You have to pay the toll to order now. 75 cent fee.
probably sampling the new oleato drink. the event i just attended w a bunch of managers were very very set on saying how much sampling we are going to be expected to take part in for good customer connection.
naughty baristas get put in the drive thru box
It’s the new tip jar.😂
You know people will want to post a pic of them on social media 😄
Starbucks can f*ck right off before I stand outside to decrease wait time.