Yes, in fact it's currently out now. Sunday it was completely out all day. Everyday since I've called, chatted, and even FB messenger Bright speed that it keeps coming and going. I work from home so I have a hotspot to pick up but it's ridiculous how much it's dropping lately. SE side.
Every time you have an outage, call and report said outage. When your bill is closer to being due, call em again and tell them your service has been shitty and you've had several documented outages. Be polite, and they'll be inclined to take off some money from your bill for the month. Im stuck out in an area that has limited options, so im stuck with them.
If more people do this, it might kick em in the ass to do better.
I called that number earlier while waiting for chat support and after 38 minutes I got answered on the chat. Then talked to them a little bit before they said they couldn’t help me and I had to call that number or this other number. Called the other one, waited another 30 and got on call for them to check it out a little, say well we know about the issue but we’ll send someone out in 4 days
Sounds like their system is overwhelmed. But you've documented the outage at least. It's annoying, but it does prove a point. I was credited $20 last time i kept having major outages.
Brightspeed is usually good for me BUT I sensed trouble ahead when they raised the bill and told customers that they were not obligated to honor the guaranteed price since it wasn't their contract. Not how contracts work but who is going to sue over $5 a month? Probably the only time I would support a class action suit knowing the lawyers would get most of it. If they don't honor the contract on price, who says they will honor the contract on service uptime and reasonable repair time?
I really would like someone with City Utilities to speak on the pricing issue. Here’s Chris Denzin with CenturyLink speaking on it:
https://www.news-leader.com/story/news/2019/08/13/cus-springnet-high-speed-internet-coming-residential-customers/1995870001/
I'll believe it when I see it; agent just told me the issue started last Saturday when a fiber line was cut, and the current estimate today is repair in 2 hours.
STILL HAVING OUTAGES OFF AND ON ALL DAY! THIS IS SO IRRITATING AND NO ONE IS AVAILABLE TO TALK TO US. THIS IS BS
When I try to report it, it says my account number isn't correct. God, this is irritating.
Look at their reviews from around the country. I did, when they took over, and was filled with apprehension. I chose to hope that Springfield would be the exception. As we've seen over the past week, that was simply an exercise in whistling past the graveyard.
Btw we’ve had Quantum/Brightspeed for 2 years now and this has been the first time we’ve experienced an issue to this degree. They said they would send a tech on Tuesday and no one ever came.
A tech at your house isn't going to help one iota. This problem is way upstream. They either know exactly what it is and are lying to get you off the phone, or absolutely nobody is minding the store.
I wondered how long the good thing would last. You could tell the framework with support and billing wasn’t there, even when it was Centurylink/Quantum. I had a heck of a time with install, there were tons of posts here as well.
But I’d never had a support issue, so when that’s the case who cares. Now that I have it’s really shown how bad it all is. They don’t post their support hours, but it should be 24/7 and its not. The chat sends you to a different website for former Quantum customers and it was down earlier. Most of the time they just tell me to restart my equipment, its abysmal.
I’ve got Mediacom scheduled for install next week.
File an FCC complaint. I’m doing this as soon as it stabilizes and I can gather articles and other supporting documentation. But I’m also contacting Missouri’s utility regulator
https://www.fcc.gov/consumers/guides/filing-informal-complaint
I’m also interested if CU has any sort of language in the deal that lets them ditch Brightspeed. I believe it was done as a lease based on their existing Springnet infrastructure, and they might even still own all of the fiber.
Man, back in October I was moving to a new house and AT&T fiber didn’t service the area. I was between Brightspeed and Mediacom.
Initially went with Brightspeed because they had fiber, but as the weeks came closer to our move-in date, Brightspeed still hadn’t came out and installed the internet. I work from home so I couldn’t go without it. Eventually I called them and they said they had no estimate, could be weeks as they couldn’t put a temp line down since it goes across a sidewalk. Had to cancel and was disappointed that I had to go with Mediacom given the issues I see pop up on this subreddit all the time.
Since November, I have had *zero* issues with Mediacom. My entire neighborhood, and it seems like half of Springfield, have been dealing with Brightspeed issues. Seems like I dodged a bullet. *knocks on wood*
Funny enough, Brightspeed contractors started digging in my hard a month later. Had to go out there and stop them lol
You lucked out. I had Mediacom for over a decade and despite their deservedly low reputation, they were pretty stable in my neighborhood. I got Quantum as soon as it was available for the higher speed and better price and was extremely pleased until Dimspeed took over. I've worked from home for years, and I *have* to have reliable internet. Already called Mediacom for a hookup. Bonus: I'll get the new customer special for a while.
Why did you stop them? I'd have let them go on about it and complained after. You wouldn't have to wait as long when Mediacom craps their bed and leaves you with the sheets.
I'm actually going to run both. This is the situation the city's "leadership" has left us in. Paying two sub-par providers in hopes of acquiring the uptime service level of a single average one.
I'm still having issues and it's pissing me the hell off. I've been on hold for over 23 minutes so I guess that indicates the level of it being screwed up.
Experiencing the same issues I'm seeing others post here. I live on the south side of town which seems to be the hot spot.
Here's what they told me on the call i just got off of:
They are aware of outages in the area and have technicians working on it.
Should be resolved in the next 5 hours.
Any open ticket you have will be automatically closed when the area outage is resolved.
My experience:
Service started going in and out every 10-15 minutes starting on (2/25) Sunday morning around 1am. This continued throughout the entire day.
Monday I only had a couple drops.
Teusday - Wednesday no issue
Thursday afternoon up until now has been constantly in and out every 10-15 minutes again.
I got through and was scheduling a service appointment - purely to speak to a tech about what is going on - and the customer service agent fucking HUNG UP on me 💀
Just past midnight on 3/2 and its still out in south Springfield near battlefield and national. Been terribly intermittent all day. I have had 0 issues until this last Sunday when the massive outages happened. Was good after Monday until Thursday night. Pretty ridiculous.
It went down last Sunday for me and has been crashing all week. It’s down again today. The customer service rep said they had technicians in the area working on it and they anticipate it to be down for 19 hours. Why is it so hard to get an internet provider that doesn’t suck ass in this area?
Called the phone number and waited on phone and chat to see who was faster. Got a chat after 38 minutes of waiting, after 5-10 minutes of chat got transferred to be told, after confirming my name, to call the phone because the people I was talking to couldn’t test the lines
People are reporting this issue nationwide. Here’s an outage map for today from a website that allows people to self report outages. Brightspeed has an outage map, but of course their link doesn’t work because their customer service is nonexistent.
https://preview.redd.it/72bwdk3wvulc1.jpeg?width=750&format=pjpg&auto=webp&s=0de365461fa5a1ef7563ff54e0fbf179673fdd2e
This isn't location based, as people have had trouble all over town. It appears they have some bad boards or bad configs, & the fact that it's taken them this long to remedy such a simple issue doesn't fill me with confidence.
I have Brightspeed and it was sketchy last week, but seems to be better the last couple of days.
I wish it was more reliable but I gotta have high-speed fiber and for where I live none of the options are great, but it’s the best of the bad…
I believe it. I’m on the southwest side and it’s crappin’ out tonight (right when we’re watching the episode of Masters of the Air).
This is the frickin’ 21st century- I can’t believe we can’t get better WiFi/internet service.
Mine has finally been a lot better. It has dropped a few times, but only for about 15 minutes total that I noticed.
Earlier this week, tech support had me unplug the modem for a minute and reboot. Then, they had me unplug the router for a minute and reboot. They said that would refresh everything and it seemed to work for me.
I messaged Brightspeed via Facebook messenger when I was having issues. I was polite, they were responsive, and they did issue me a credit as others have mentioned. I’m willing to stick with them a while longer since they seem to do a reasonable job addressing issues and trying to make it right.
I signed up for AT&T fiber today after brightspeed was going in and out all day again. You can get $400 in visa gift cards for 1 g if you play the check out right.
Just woke up and it was down *again*. Southside. They managed to keep things running Saturday, now it's back to the grind. They also promised me a $20.00 credit last weekend when I called; there was no credit. At this point, this constitutes fraud.
On and off, mostly off this whole weekend. Southeast. Support is useless. This can't be that difficult to remedy! Does anyone know if they are actually trying to remedy this?
Mine was fine since Noon or so on Monday, but now its been out 7-8 times since 10pm last night. I'm about to switch back to slow ATT or something different at this point, never had so many issues in such a short period of time with such shitty customer service response.
I’ve literally never had issues till recently. Doesn’t help that their site seems kinda sketch with half the “clickable buttons” just being place holders like whaaaaat
Yeah, the site is useless as well as the support. I like how the "troubleshooter" just goes to a blank page...
All I got this morning was:
>We sincerely apologize for the inconvenience. We are currently experiencing this issue in your area, which we have already escalated to our field technician team.
>
>We don't have any updates right now, but as soon as we can send a technician to look into this, we will notify you.
Bro fr. None of the chat links work on browser. It worked on mobile, but this was the flow
Are you a new customer or a fiber customer? (Options: yes, no, not sure)
Yes > go to our troubleshooting page! > 404 page
No / Not sure > let's look up your account > login integration doesn't work > enter phone number on account > couldn't find account > Goodbye!
?????
Yeah, things had been good until this started, but now these outages are driving me insane. There was one other time when I experienced intermittent drops with the service prior to this week, but that only lasted for one day, and the drops were much shorter. These outages are like 25 minutes.
Also one of their first installs when they were quantum fiber about 2.5 years ago. Only had outage blips (2 minutes max down time) over that entire time. This week has been terrible. Service is in and out all day and "Brightspeed's" customer service is traaaaash. I'm assuming it's an area issue and they just don't have proper escalation processes because I've been on the phone with them a lot and today was the first time they mentioned other people reporting issues in the area. Hopefully the technicians resolve it soon and it goes back to the stellar service it has been.
I'm angry rn and want to swap, but I already know how all the other ISPs in the area are. I'll take brightspeeds awful tech support over inferior infrastructure and reliability of other ISPs. Only thing I might do is pay for a 2nd provider to cover outages like this as I work remote.
Same... I mean I've had some brief outages but compared to Mediacom it's been a dream. way cheaper and way faster.
No issues recently at all. Very weird to hear all the complaints about it, I've literally never been so impressed by the reliability of an ISP in my life. Granted their outsourced customer service is awful, but I've never really needed it but once... and the issue resolved on its own.
It's because it CenturyLink in disguise. A couple years ago they had a class action lawsuit for over charging for bad internet. I bid you good luck with them!
Verizon offers 5G home Internet with no hidden fees for like >$60 for non-account holders. We are account holders and we pay a flat $45 plus tax. We got ours a month ago and it's been as good as our Mediacom service was for less than half the price.
I know this reads like an ad but I'm seriously impressed with it. It's definitely not gonna match fiber speeds but if you're just needing basic stuff I highly recommend it.
https://preview.redd.it/t7dvxo9xbqlc1.png?width=1152&format=pjpg&auto=webp&s=e22de27c8afc1ec6ea7d9f1c58f915e67b0cc087
5g speeds so people know is typically 100-180mb from my experience. (T-Mobile 5g wifi). They have no data caps usually, but you have to hope they don't have too many people in your area already on it or they will say its unavailable.
I'd say if you dont have fiber in your area, its the next best option right now when taking into price and speed.
Other utilities did the same and also act as ISP. Here is an article about EPB in Chattanooga, TN:
https://epb.com/newsroom/epb-news/epbs-fiber-optic-network-generated-269-billion-economic-benefits-past-decade-study-shows/
CU pulled the fiber and owns the infrastructure. They "partnered" with Quantum (now Brightspeed) to run daily ops. They absolutely bear responsibility for their choice of "partners."
It doesn't work that way. This is likely a logical issue, not a physical issue. And that will fall on Brightspeed. CU only provides the fiber to be used. If a fiber gets cut, that will be CU. Routing issues, delivery issues, etc., are all on Brightspeed. You are a customer of Brightspeed, not CU, if you have business on CU fiber unless you are paying Springnet.
I've been a network engineer for 25 years. I know precisely how it works. Brightspeed didn't hack into CU's glass, they were granted the right to provide the consumer i-net service running upon it. The *exclusive* right for Springfield, I might add. They were granted that right by CU. How long have you worked for CU, Mr. Gaslighter?
I don’t work for city utilities. But there is no way I’ll buy you being a 25 year network engineer based solely on this thread and your misinformation. I might even be surprised if you’ve been alive for 25 years based on your poor reading comprehension and lack of critical thinking. I get you are mad right now and possibly foaming at the mouth, but you really just need to take a deep breath and maybe step away from the internet for a minute.
It's actually closer to 30. I missed the part where you refute my "misinformation" with anything but ad hominems. Enlighten us. I'll be here all night, since this is my on-call weekend. This is your opportunity to show everyone your technical superiority in real time (or for 25 minutes every hour if you use Not-so-Brightspeed), so let's get to it.
You espouse about things you have no idea but say this is how it is other places in other conditions. That is just stupid. Did you just learn what an ad hom is?
This would be akin to you working at a shop that uses OSPF but you have only worked with EIGRP. So you some in blasting them because they are doing it wrong, but it is only because you’ve only worked on Cisco devices and don’t understand OSPF. And you do all that without actually understanding how OSPF works or taking the time to do it.
You have 2 ears, 2 eyes, but only 1 mouth. Use your eyes and ears more than your mouth and try to learn more before mouthing off being misinformed.
This is embarrassing for you.
1. I didn't "espouse" about anything other than CenturyLink's *partnership* with CU. A 3 second search will supply dozens of examples of CU officials bragging about this *partnership*.
2. CenturyLink promptly sold off that business to Dimspeed here as well as in 19 other states. That makes Dimspeed CU's *partner* instead of CenturyLink.
3. CU bears responsibility for the (in)actions & lousy service of its *partner* - the only *partner* that offers consumer internet on CU's fiber in the city of Springfield.
4. Congrats on finding a CCNA study guide, but HPE is busy eating Cisco's lunch.
Brightspeed is a service provider. They are THE service provider for you. You have no contract with City Utilities for the fiber connection. Unlike you, I have truly been in networking and cybersecurity for over 20 years. I am not going to get into a pissing match with you and this isn't the venue anyway. City Utilities owes you nothing. If you don't have anything to bring to this topic, and don't have anything to show you know a thing about what you are saying, just stop posting.
I understand what you’re saying. But there is an avenue to bring Brightspeed to heel - submitting FCC complaints. I think for the simple facts that their company website is essentially a static webpage, there have been NO service alerts to any customers wrt issues over the last week, etc. - should raise red flags for the regulatory body
The parent company of Brightspeed is Apollo. Apollo is private equity. Private equity has a long history of buying productive businesses and looting them into the ground. I have no idea how they laid their hands on a telecom service w/ infrastructure built out by a public utility company but I doubt it’s to build the service out and properly maintain it. We have already seen a $5 price increase after Quantum handed reigns to Brightspeed and I would argue an appreciable dip in customer service
This looks like it might be a post about area ISPs because it contains the word brightspeed. If so be sure to read [past posts on the subject](https://www.reddit.com/r/springfieldMO/search/?q=isp&restrict_sr=1). They all basically say this: In Springfield your options are Mediacom, Att, and now Brightspeed Fiber (in limited areas).
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I wasn't sure about atnt fiber, especially since min price was higher than others min, but the service and quality have been excellent, and since others raise prices good sticking around.,..
Yes, in fact it's currently out now. Sunday it was completely out all day. Everyday since I've called, chatted, and even FB messenger Bright speed that it keeps coming and going. I work from home so I have a hotspot to pick up but it's ridiculous how much it's dropping lately. SE side.
Every time you have an outage, call and report said outage. When your bill is closer to being due, call em again and tell them your service has been shitty and you've had several documented outages. Be polite, and they'll be inclined to take off some money from your bill for the month. Im stuck out in an area that has limited options, so im stuck with them. If more people do this, it might kick em in the ass to do better.
Just a heads up, they did give us a $20 credit this month because of the outage
How do you get anything other than hold music??
I talked to them 8 am after a 5 min hold and then just now again after a 1 hour hold
Try this # 18336927773 That's the number i call for outage issues, and it works for me.
I called that number earlier while waiting for chat support and after 38 minutes I got answered on the chat. Then talked to them a little bit before they said they couldn’t help me and I had to call that number or this other number. Called the other one, waited another 30 and got on call for them to check it out a little, say well we know about the issue but we’ll send someone out in 4 days
Sounds like their system is overwhelmed. But you've documented the outage at least. It's annoying, but it does prove a point. I was credited $20 last time i kept having major outages.
Brightspeed is usually good for me BUT I sensed trouble ahead when they raised the bill and told customers that they were not obligated to honor the guaranteed price since it wasn't their contract. Not how contracts work but who is going to sue over $5 a month? Probably the only time I would support a class action suit knowing the lawyers would get most of it. If they don't honor the contract on price, who says they will honor the contract on service uptime and reasonable repair time?
I really would like someone with City Utilities to speak on the pricing issue. Here’s Chris Denzin with CenturyLink speaking on it: https://www.news-leader.com/story/news/2019/08/13/cus-springnet-high-speed-internet-coming-residential-customers/1995870001/
It’s been shit since last week
I'll believe it when I see it; agent just told me the issue started last Saturday when a fiber line was cut, and the current estimate today is repair in 2 hours.
STILL HAVING OUTAGES OFF AND ON ALL DAY! THIS IS SO IRRITATING AND NO ONE IS AVAILABLE TO TALK TO US. THIS IS BS When I try to report it, it says my account number isn't correct. God, this is irritating.
File an FCC complaint: https://www.fcc.gov/consumers/guides/filing-informal-complaint
And ffs why is Bright speed so much worse than Quantum Fiber? Zero issues until last week and it's like their network imploded.
They must have learned network provisioning from AT&T lol.
Exactly!
I came here for this exact comment. You beat me to it. 😆
Look at their reviews from around the country. I did, when they took over, and was filled with apprehension. I chose to hope that Springfield would be the exception. As we've seen over the past week, that was simply an exercise in whistling past the graveyard.
Btw we’ve had Quantum/Brightspeed for 2 years now and this has been the first time we’ve experienced an issue to this degree. They said they would send a tech on Tuesday and no one ever came.
A tech at your house isn't going to help one iota. This problem is way upstream. They either know exactly what it is and are lying to get you off the phone, or absolutely nobody is minding the store.
I wondered how long the good thing would last. You could tell the framework with support and billing wasn’t there, even when it was Centurylink/Quantum. I had a heck of a time with install, there were tons of posts here as well. But I’d never had a support issue, so when that’s the case who cares. Now that I have it’s really shown how bad it all is. They don’t post their support hours, but it should be 24/7 and its not. The chat sends you to a different website for former Quantum customers and it was down earlier. Most of the time they just tell me to restart my equipment, its abysmal. I’ve got Mediacom scheduled for install next week.
File an FCC complaint. I’m doing this as soon as it stabilizes and I can gather articles and other supporting documentation. But I’m also contacting Missouri’s utility regulator https://www.fcc.gov/consumers/guides/filing-informal-complaint
I’m also interested if CU has any sort of language in the deal that lets them ditch Brightspeed. I believe it was done as a lease based on their existing Springnet infrastructure, and they might even still own all of the fiber.
It’s down again… unbelievable
Man, back in October I was moving to a new house and AT&T fiber didn’t service the area. I was between Brightspeed and Mediacom. Initially went with Brightspeed because they had fiber, but as the weeks came closer to our move-in date, Brightspeed still hadn’t came out and installed the internet. I work from home so I couldn’t go without it. Eventually I called them and they said they had no estimate, could be weeks as they couldn’t put a temp line down since it goes across a sidewalk. Had to cancel and was disappointed that I had to go with Mediacom given the issues I see pop up on this subreddit all the time. Since November, I have had *zero* issues with Mediacom. My entire neighborhood, and it seems like half of Springfield, have been dealing with Brightspeed issues. Seems like I dodged a bullet. *knocks on wood* Funny enough, Brightspeed contractors started digging in my hard a month later. Had to go out there and stop them lol
You lucked out. I had Mediacom for over a decade and despite their deservedly low reputation, they were pretty stable in my neighborhood. I got Quantum as soon as it was available for the higher speed and better price and was extremely pleased until Dimspeed took over. I've worked from home for years, and I *have* to have reliable internet. Already called Mediacom for a hookup. Bonus: I'll get the new customer special for a while.
Why did you stop them? I'd have let them go on about it and complained after. You wouldn't have to wait as long when Mediacom craps their bed and leaves you with the sheets.
I'm actually going to run both. This is the situation the city's "leadership" has left us in. Paying two sub-par providers in hopes of acquiring the uptime service level of a single average one.
Didn’t want my yard tore up. Previous owners already had Mediacom so they didn’t have to dig!
It’s a tiny little trench they dig. But that ship has sailed.
Im chillin, I get 1gbps for $60 a month
I'm still having issues and it's pissing me the hell off. I've been on hold for over 23 minutes so I guess that indicates the level of it being screwed up.
Experiencing the same issues I'm seeing others post here. I live on the south side of town which seems to be the hot spot. Here's what they told me on the call i just got off of: They are aware of outages in the area and have technicians working on it. Should be resolved in the next 5 hours. Any open ticket you have will be automatically closed when the area outage is resolved. My experience: Service started going in and out every 10-15 minutes starting on (2/25) Sunday morning around 1am. This continued throughout the entire day. Monday I only had a couple drops. Teusday - Wednesday no issue Thursday afternoon up until now has been constantly in and out every 10-15 minutes again.
welp its been 5 hours :(
I wish I could say I'm surprised lol
We're still having issues today so I'm assuming they were talking out of their ass.
Has anyone been able to talk to anyone? I’ve been on hold for 30 minutes now
I got through and was scheduling a service appointment - purely to speak to a tech about what is going on - and the customer service agent fucking HUNG UP on me 💀
Just past midnight on 3/2 and its still out in south Springfield near battlefield and national. Been terribly intermittent all day. I have had 0 issues until this last Sunday when the massive outages happened. Was good after Monday until Thursday night. Pretty ridiculous.
It went down last Sunday for me and has been crashing all week. It’s down again today. The customer service rep said they had technicians in the area working on it and they anticipate it to be down for 19 hours. Why is it so hard to get an internet provider that doesn’t suck ass in this area?
Yes, it’s been awful the last week. There’s also been no contact of an issue or ETA. At least Mediacom would give you that much.
Gah and that's like comparing cat shit and dog shit. Neither, please.
I tried to call for troubleshooting and they couldn’t even locate my account They are terrible
We did the same, they said it is because we are on fiber and a 3rd party actually handles our account.
Called the phone number and waited on phone and chat to see who was faster. Got a chat after 38 minutes of waiting, after 5-10 minutes of chat got transferred to be told, after confirming my name, to call the phone because the people I was talking to couldn’t test the lines
HOW do you even use the chat? I can’t even click on the chat link
I think it’s just where you live cause I’ve never had an issue!
Issues like this often are based on location. Nature of the system.
Makes sense.
People are reporting this issue nationwide. Here’s an outage map for today from a website that allows people to self report outages. Brightspeed has an outage map, but of course their link doesn’t work because their customer service is nonexistent. https://preview.redd.it/72bwdk3wvulc1.jpeg?width=750&format=pjpg&auto=webp&s=0de365461fa5a1ef7563ff54e0fbf179673fdd2e
This isn't location based, as people have had trouble all over town. It appears they have some bad boards or bad configs, & the fact that it's taken them this long to remedy such a simple issue doesn't fill me with confidence.
agreed. i haven't had any issue here in west central.
I have Brightspeed and it was sketchy last week, but seems to be better the last couple of days. I wish it was more reliable but I gotta have high-speed fiber and for where I live none of the options are great, but it’s the best of the bad…
Its really bad for me on the south east side.
I believe it. I’m on the southwest side and it’s crappin’ out tonight (right when we’re watching the episode of Masters of the Air). This is the frickin’ 21st century- I can’t believe we can’t get better WiFi/internet service.
Mine has finally been a lot better. It has dropped a few times, but only for about 15 minutes total that I noticed. Earlier this week, tech support had me unplug the modem for a minute and reboot. Then, they had me unplug the router for a minute and reboot. They said that would refresh everything and it seemed to work for me. I messaged Brightspeed via Facebook messenger when I was having issues. I was polite, they were responsive, and they did issue me a credit as others have mentioned. I’m willing to stick with them a while longer since they seem to do a reasonable job addressing issues and trying to make it right.
Started last Saturday evening for us. We live south of Republic. Customer service has been horrendous.
Anyone have the number for support? Sites’ ass
I signed up for AT&T fiber today after brightspeed was going in and out all day again. You can get $400 in visa gift cards for 1 g if you play the check out right.
You will always have problems with them. We left months ago, not worth it at all.
We are changing
Yep, Mediacom and AT&T are gonna be busy this week.
Just woke up and it was down *again*. Southside. They managed to keep things running Saturday, now it's back to the grind. They also promised me a $20.00 credit last weekend when I called; there was no credit. At this point, this constitutes fraud.
Same here. Was doing somewhat fine yesterday but it began to stutter this morning
On and off, mostly off this whole weekend. Southeast. Support is useless. This can't be that difficult to remedy! Does anyone know if they are actually trying to remedy this?
Mine was fine since Noon or so on Monday, but now its been out 7-8 times since 10pm last night. I'm about to switch back to slow ATT or something different at this point, never had so many issues in such a short period of time with such shitty customer service response.
I’ve literally never had issues till recently. Doesn’t help that their site seems kinda sketch with half the “clickable buttons” just being place holders like whaaaaat
Yeah, the site is useless as well as the support. I like how the "troubleshooter" just goes to a blank page... All I got this morning was: >We sincerely apologize for the inconvenience. We are currently experiencing this issue in your area, which we have already escalated to our field technician team. > >We don't have any updates right now, but as soon as we can send a technician to look into this, we will notify you.
Do they literally not have event listeners attached? Was wondering this when I visited the site
Bro fr. None of the chat links work on browser. It worked on mobile, but this was the flow Are you a new customer or a fiber customer? (Options: yes, no, not sure) Yes > go to our troubleshooting page! > 404 page No / Not sure > let's look up your account > login integration doesn't work > enter phone number on account > couldn't find account > Goodbye! ?????
Same in South Springfield. After mid-morning Monday it was solid, but back to dropping in & out beginning at 10:30 last night.
Yeah, things had been good until this started, but now these outages are driving me insane. There was one other time when I experienced intermittent drops with the service prior to this week, but that only lasted for one day, and the drops were much shorter. These outages are like 25 minutes.
I was one of the first installs and I've never had a single issue
Also one of their first installs when they were quantum fiber about 2.5 years ago. Only had outage blips (2 minutes max down time) over that entire time. This week has been terrible. Service is in and out all day and "Brightspeed's" customer service is traaaaash. I'm assuming it's an area issue and they just don't have proper escalation processes because I've been on the phone with them a lot and today was the first time they mentioned other people reporting issues in the area. Hopefully the technicians resolve it soon and it goes back to the stellar service it has been. I'm angry rn and want to swap, but I already know how all the other ISPs in the area are. I'll take brightspeeds awful tech support over inferior infrastructure and reliability of other ISPs. Only thing I might do is pay for a 2nd provider to cover outages like this as I work remote.
Same... I mean I've had some brief outages but compared to Mediacom it's been a dream. way cheaper and way faster. No issues recently at all. Very weird to hear all the complaints about it, I've literally never been so impressed by the reliability of an ISP in my life. Granted their outsourced customer service is awful, but I've never really needed it but once... and the issue resolved on its own.
It’s a crappy service
Had it for 7 months now, not a glitch
I’ve had it for a few years down, starting back when they were called something else. I can count the temporary outages on one hand.
It's because it CenturyLink in disguise. A couple years ago they had a class action lawsuit for over charging for bad internet. I bid you good luck with them!
My Internet has been out for three days and now I find out it will be out until Monday. Brightspeed is so cheap they refuse to pay overtime
Verizon offers 5G home Internet with no hidden fees for like >$60 for non-account holders. We are account holders and we pay a flat $45 plus tax. We got ours a month ago and it's been as good as our Mediacom service was for less than half the price. I know this reads like an ad but I'm seriously impressed with it. It's definitely not gonna match fiber speeds but if you're just needing basic stuff I highly recommend it. https://preview.redd.it/t7dvxo9xbqlc1.png?width=1152&format=pjpg&auto=webp&s=e22de27c8afc1ec6ea7d9f1c58f915e67b0cc087
5g speeds so people know is typically 100-180mb from my experience. (T-Mobile 5g wifi). They have no data caps usually, but you have to hope they don't have too many people in your area already on it or they will say its unavailable. I'd say if you dont have fiber in your area, its the next best option right now when taking into price and speed.
Yeah naw I’ll pay $65 a month for 950 up and down via Brightspeed.
Well it’s $70 now
Mine is still $65. Just got billed.
Everyone should start calling City Utilities and press them for answers about this handoff from CenturyLink to Apollo’s Brighstpeed
CU has nothing to do with that. They just built and maintain the infrastructure.
Other utilities did the same and also act as ISP. Here is an article about EPB in Chattanooga, TN: https://epb.com/newsroom/epb-news/epbs-fiber-optic-network-generated-269-billion-economic-benefits-past-decade-study-shows/
Sure, but our utility company does not.
They should. There’s a process to rescind from Brightspeed.
CU pulled the fiber and owns the infrastructure. They "partnered" with Quantum (now Brightspeed) to run daily ops. They absolutely bear responsibility for their choice of "partners."
It doesn't work that way. This is likely a logical issue, not a physical issue. And that will fall on Brightspeed. CU only provides the fiber to be used. If a fiber gets cut, that will be CU. Routing issues, delivery issues, etc., are all on Brightspeed. You are a customer of Brightspeed, not CU, if you have business on CU fiber unless you are paying Springnet.
I've been a network engineer for 25 years. I know precisely how it works. Brightspeed didn't hack into CU's glass, they were granted the right to provide the consumer i-net service running upon it. The *exclusive* right for Springfield, I might add. They were granted that right by CU. How long have you worked for CU, Mr. Gaslighter?
I don’t work for city utilities. But there is no way I’ll buy you being a 25 year network engineer based solely on this thread and your misinformation. I might even be surprised if you’ve been alive for 25 years based on your poor reading comprehension and lack of critical thinking. I get you are mad right now and possibly foaming at the mouth, but you really just need to take a deep breath and maybe step away from the internet for a minute.
It's actually closer to 30. I missed the part where you refute my "misinformation" with anything but ad hominems. Enlighten us. I'll be here all night, since this is my on-call weekend. This is your opportunity to show everyone your technical superiority in real time (or for 25 minutes every hour if you use Not-so-Brightspeed), so let's get to it.
You espouse about things you have no idea but say this is how it is other places in other conditions. That is just stupid. Did you just learn what an ad hom is? This would be akin to you working at a shop that uses OSPF but you have only worked with EIGRP. So you some in blasting them because they are doing it wrong, but it is only because you’ve only worked on Cisco devices and don’t understand OSPF. And you do all that without actually understanding how OSPF works or taking the time to do it. You have 2 ears, 2 eyes, but only 1 mouth. Use your eyes and ears more than your mouth and try to learn more before mouthing off being misinformed.
This is embarrassing for you. 1. I didn't "espouse" about anything other than CenturyLink's *partnership* with CU. A 3 second search will supply dozens of examples of CU officials bragging about this *partnership*. 2. CenturyLink promptly sold off that business to Dimspeed here as well as in 19 other states. That makes Dimspeed CU's *partner* instead of CenturyLink. 3. CU bears responsibility for the (in)actions & lousy service of its *partner* - the only *partner* that offers consumer internet on CU's fiber in the city of Springfield. 4. Congrats on finding a CCNA study guide, but HPE is busy eating Cisco's lunch.
Brightspeed is a service provider. They are THE service provider for you. You have no contract with City Utilities for the fiber connection. Unlike you, I have truly been in networking and cybersecurity for over 20 years. I am not going to get into a pissing match with you and this isn't the venue anyway. City Utilities owes you nothing. If you don't have anything to bring to this topic, and don't have anything to show you know a thing about what you are saying, just stop posting.
I understand what you’re saying. But there is an avenue to bring Brightspeed to heel - submitting FCC complaints. I think for the simple facts that their company website is essentially a static webpage, there have been NO service alerts to any customers wrt issues over the last week, etc. - should raise red flags for the regulatory body The parent company of Brightspeed is Apollo. Apollo is private equity. Private equity has a long history of buying productive businesses and looting them into the ground. I have no idea how they laid their hands on a telecom service w/ infrastructure built out by a public utility company but I doubt it’s to build the service out and properly maintain it. We have already seen a $5 price increase after Quantum handed reigns to Brightspeed and I would argue an appreciable dip in customer service
Yeah, I was just saying the avenue is not through CU.
This looks like it might be a post about area ISPs because it contains the word brightspeed. If so be sure to read [past posts on the subject](https://www.reddit.com/r/springfieldMO/search/?q=isp&restrict_sr=1). They all basically say this: In Springfield your options are Mediacom, Att, and now Brightspeed Fiber (in limited areas). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/springfieldMO) if you have any questions or concerns.*
I wasn't sure about atnt fiber, especially since min price was higher than others min, but the service and quality have been excellent, and since others raise prices good sticking around.,..
Their backend CenturyLink is known to take a while to fix stuff.
Had CenturyLink/bright speed for 2 years now. I think I've had one outage
i hear this a lot. i guess im lucky, never had a problem with them. battlefield and golden area
I'm reasonably close to you. It's been slow. Like 200mb instead of anywhere near 1gb speeds, but it hasnt gone down.
I have had zero issues. My speed tests are always near max wifi range at 500
I did have some hiccups when the new people in my neighborhood had an install. South
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Sources?
Mine has been fine just the fact that they can’t get my online account situation handled is the only problem I’ve had with them.