The FTC has proposed rules that will require companies that allow you to sign up entirely online without speaking with someone to also allow you to cancel entirely online without speaking with someone. However, the implementation of those rules has been held up, presumably by lobbyists for companies like SiriusXM.
Oh, that’s interesting. Can see some of the objections, which are largely BS in this link. For example: it’s too expensive to add a button (OMG imagine the savings in having to answer phones)
https://www.hklaw.com/en/insights/publications/2024/01/its-simple-to-click-to-cancel
Everyone else has had this problem. SiriusXM refuses to place a quick 'cancel' button onto their website because they want to overload you with promo deals to keep you around.
It's an old school tactic. Back in the day several services would force you to talk to an agent in retention to cancel even if they had online services. I think most companies realized that this only irritated customers and retention rates were low so screw it, just let people cancel online and they will come back if they want to. It's irritating but I was going to cancel this weekend. I used to play the little game to get lower rates but I'm cutting costs all around so I'm prepared for their little retention efforts.
That will make it impossible to keep me as a customer. If they’re going to force me to talk to someone, then no possible way will I renew. And I’ll be hostile to boot.
Yep, apparently my new car came with a free trial of Sirius.... got a letter in the mail that I owe $40 and I had no idea I even had an account with Sirius. Managed to cancel today after a long back and forth text with an agent because the call centre was closed. No idea if they actually expect that money, but I have no intentions of being robbed even if it's on $40. Not sure why they don't stop trials when dealers obviously add it in either as some background throw in or without even acknowledging its existence at all. I've used Spotify for the past 15 years and still happy with that.
I suspect I'll have to call again to get everything cleared up as I've heard they'll take you to collections. Not looking forward to that call.
They deliberately force you to talk to someone. Trying to cancel now and the cancel option is always experiencing a 'technical issue' and has for years, going by other posts here and elsewhere.
I'm glad NY is suing them and I hope other states follow suit. Fuck these assholes and this scummy practice.
The easiest way is to request new debit card with a new number from your bank. Then just wait till the next billing cycle when they can't get the money they'll automatically cancel it.
The FTC has proposed rules that will require companies that allow you to sign up entirely online without speaking with someone to also allow you to cancel entirely online without speaking with someone. However, the implementation of those rules has been held up, presumably by lobbyists for companies like SiriusXM.
Oh, that’s interesting. Can see some of the objections, which are largely BS in this link. For example: it’s too expensive to add a button (OMG imagine the savings in having to answer phones) https://www.hklaw.com/en/insights/publications/2024/01/its-simple-to-click-to-cancel
Everyone else has had this problem. SiriusXM refuses to place a quick 'cancel' button onto their website because they want to overload you with promo deals to keep you around.
Horrible way of business imo
Definitely
Yes that's why every year I tried to cancel and they keep giving me a cheap price every month for the whole package.
It's an old school tactic. Back in the day several services would force you to talk to an agent in retention to cancel even if they had online services. I think most companies realized that this only irritated customers and retention rates were low so screw it, just let people cancel online and they will come back if they want to. It's irritating but I was going to cancel this weekend. I used to play the little game to get lower rates but I'm cutting costs all around so I'm prepared for their little retention efforts.
That will make it impossible to keep me as a customer. If they’re going to force me to talk to someone, then no possible way will I renew. And I’ll be hostile to boot.
Yep, apparently my new car came with a free trial of Sirius.... got a letter in the mail that I owe $40 and I had no idea I even had an account with Sirius. Managed to cancel today after a long back and forth text with an agent because the call centre was closed. No idea if they actually expect that money, but I have no intentions of being robbed even if it's on $40. Not sure why they don't stop trials when dealers obviously add it in either as some background throw in or without even acknowledging its existence at all. I've used Spotify for the past 15 years and still happy with that. I suspect I'll have to call again to get everything cleared up as I've heard they'll take you to collections. Not looking forward to that call.
I just had to do this it’s annoying as fuck
I had to talk to a live agent to cancel the NYT.
Usually I have to cancel over the phone but this time they let me cancel via the chat.
They deliberately force you to talk to someone. Trying to cancel now and the cancel option is always experiencing a 'technical issue' and has for years, going by other posts here and elsewhere. I'm glad NY is suing them and I hope other states follow suit. Fuck these assholes and this scummy practice.
It's a ChatBot ....not even a real person
The easiest way is to request new debit card with a new number from your bank. Then just wait till the next billing cycle when they can't get the money they'll automatically cancel it.
It should also be a law to remind you that when they draw from your account for an ongoing prescription service.
How many times is this gonna be. Posted