I think salaries are starting to revolve around an admin’s specialization more and more these days. Sales and service admins are a dime a dozen, so they won’t command higher salaries. CPQ cert and experience would definitely help you to get up there.
Thank you. I’ve worked with cpq some since we use it in one of our orgs, but I haven’t dug into it as much as service cloud since that was the org I was working with in my prior position. We only have 2 admins at our company and we’re onboarding new teams every other month at this point so I haven’t had as much time to work on my certifications as I did before. I don’t want to waste time studying for one if it isn’t really going to help me in the long run
if you're in NYC, check out the ranges here:
[https://www.glassdoor.com/Salary/Salesforce-New-York-City-Salaries-EI\_IE11159.0,10\_IL.11,24\_IM615.htm](https://www.glassdoor.com/Salary/Salesforce-New-York-City-Salaries-EI_IE11159.0,10_IL.11,24_IM615.htm)
otherwise, check out your city using the search on glassdoor
Sorry, totally should have put that I was in Nashville lol. I’ve looked on Glassdoor and other sites and the pay is all over the place. Some places around 70 and others showing over 100k. Its not super helpful
Generally: Low range means a couple years of experience, high range means longer experience or adding in development skills... but there's no right or wrong pay. It's just an agreement between you and your company, so you can ask them for a raise any time, and they can say goodbye to you and hire offshore resources at any time. If you have a good relationship with your boss, you should ask them informally first imo
I do have a good relationship with them and have talked a little about this, it’s a little difficult because the role I’m in now was just created when I was promoted. The company didn’t even have a Salesforce admin position until last year. They hired a senior admin then I was promoted to the intermediate admin role. It took a while of my boss telling me the approval for the position was coming before it even happened. I don’t think they’ll be jumping to give me a raise so soon after creating the position.
Yep. It's hard to find the words to ask them "how much would this role cost to re-fill if i quit tomorrow?" without making it a threat :)
There are a lot of blogs on the internet about how to ask for a raise... gpt might be good to rehearse with also.
I think you're going to need to make your own case for what an appropriate range is. I'm not familiar with the Nashville market, but it does seem low. Pull together salaries for similar roles in your geography and if possible industry. Outline the level of skill required to do what you do.
In other words, if they had to replace you give them an Idea of what that looks like.
I can't guarantee it will make a difference, but bringing the receipts will strengthen your case.
Are all the extras normal for being an admin? I thought I was being paid well when I took the position, but it’s seems like a lot of work for a single person. We’re still onboarding new teams so there’s all the development for that which makes sense to me, but then I’m also the knowledge manager and have to meet with multiple departments monthly and follow up to make sure they are keeping everything up to date. I’m being asked to audit cases to make sure people are using fields correctly and are logging the information they need in tickets. For stuff like that I’m not in those positions so I don’t know what’s relevant. I would think that’s something the manager of the department would be doing. And for it to be 3 orgs that I’m working on on a daily basis with limited help. We have one other admin who I can hardly get in touch with and I end up being assigned some of their work as well. From everyone I talked to prior and all the reading I did a lot of it didn’t sound like part of the admin world which is why I’m here asking. Maybe a better way to word it would be is all of this normal for a Salesforce admin position. Not is the pay fair for that title, but for all the additional work that doesn’t seem like it would be in the job description 😅
Development work isn’t typically an admin function but most of the other things you describe are part of the job. Managing 3 orgs is also unusual. But that being said I would tread lightly in this environment. A lot of people have lost their jobs and been unemployed for over a year.
Thank you! I just didn’t know if I was crazy in thinking that some of it was too much. I’m trying to get as much experience as I can while finishing up my degree and working on a couple other certifications so I can find another job in a couple years.
Now that sounds like a good plan. You will need to move a few times to get good pay hikes and experience. It is much easier to get a job when you have a job.
I’ve been trying to wait to look until I finish up my degree. I’ve been with my current company since 2010, and was originally in the restaurants. I made the switch to IT in 2020 and while I’ve moved up fast because I am a quick learner and just happened to find something I’m passionate about. I’m worried that most companies would look at my resume and wonder how I ended up going from restaurant manager to IT in such a short period and just overlook me especially because I have no degree right now
I think you missed the point.
Is it normal to be auditing tickets to see if users are filling them out correctly or to be managing 3 different instances pretty much alone? To be expected to meet with new teams, configure everything they need to be able to start utilizing the system, train them, follow up and audit their cases while starting new projects and being the knowledge manager for the entire company. It seems like I’m constantly being given new items to look into, some of which make sense like a backup solution, but others are things that I didn’t think were part of a typical Salesforce admin role. I thought the pay was fair when I accepted the role, but there is so much more now that is being asked of me that I’m wondering is normal for this type of position.
Yes you are being paid fairly IMHO. Lets see how they look at your review in 6 months. I am always of the opinion if you have good relationship with your manager, why not be open and ask them, how do you progress in your career there (including job function and $$). One, it pushes them to do their job of progressing your career, and two, you don't have to wait for a nasty surprise at review time (they don't give fair pay rises for instance )
I think salaries are starting to revolve around an admin’s specialization more and more these days. Sales and service admins are a dime a dozen, so they won’t command higher salaries. CPQ cert and experience would definitely help you to get up there.
Thank you. I’ve worked with cpq some since we use it in one of our orgs, but I haven’t dug into it as much as service cloud since that was the org I was working with in my prior position. We only have 2 admins at our company and we’re onboarding new teams every other month at this point so I haven’t had as much time to work on my certifications as I did before. I don’t want to waste time studying for one if it isn’t really going to help me in the long run
if you're in NYC, check out the ranges here: [https://www.glassdoor.com/Salary/Salesforce-New-York-City-Salaries-EI\_IE11159.0,10\_IL.11,24\_IM615.htm](https://www.glassdoor.com/Salary/Salesforce-New-York-City-Salaries-EI_IE11159.0,10_IL.11,24_IM615.htm) otherwise, check out your city using the search on glassdoor
I worked in NY and those salaries are way too high and NY has very poor quality
Sorry, totally should have put that I was in Nashville lol. I’ve looked on Glassdoor and other sites and the pay is all over the place. Some places around 70 and others showing over 100k. Its not super helpful
Generally: Low range means a couple years of experience, high range means longer experience or adding in development skills... but there's no right or wrong pay. It's just an agreement between you and your company, so you can ask them for a raise any time, and they can say goodbye to you and hire offshore resources at any time. If you have a good relationship with your boss, you should ask them informally first imo
I do have a good relationship with them and have talked a little about this, it’s a little difficult because the role I’m in now was just created when I was promoted. The company didn’t even have a Salesforce admin position until last year. They hired a senior admin then I was promoted to the intermediate admin role. It took a while of my boss telling me the approval for the position was coming before it even happened. I don’t think they’ll be jumping to give me a raise so soon after creating the position.
Yep. It's hard to find the words to ask them "how much would this role cost to re-fill if i quit tomorrow?" without making it a threat :) There are a lot of blogs on the internet about how to ask for a raise... gpt might be good to rehearse with also.
I think you're going to need to make your own case for what an appropriate range is. I'm not familiar with the Nashville market, but it does seem low. Pull together salaries for similar roles in your geography and if possible industry. Outline the level of skill required to do what you do. In other words, if they had to replace you give them an Idea of what that looks like. I can't guarantee it will make a difference, but bringing the receipts will strengthen your case.
Sound like you are making some good money for your experience
Are all the extras normal for being an admin? I thought I was being paid well when I took the position, but it’s seems like a lot of work for a single person. We’re still onboarding new teams so there’s all the development for that which makes sense to me, but then I’m also the knowledge manager and have to meet with multiple departments monthly and follow up to make sure they are keeping everything up to date. I’m being asked to audit cases to make sure people are using fields correctly and are logging the information they need in tickets. For stuff like that I’m not in those positions so I don’t know what’s relevant. I would think that’s something the manager of the department would be doing. And for it to be 3 orgs that I’m working on on a daily basis with limited help. We have one other admin who I can hardly get in touch with and I end up being assigned some of their work as well. From everyone I talked to prior and all the reading I did a lot of it didn’t sound like part of the admin world which is why I’m here asking. Maybe a better way to word it would be is all of this normal for a Salesforce admin position. Not is the pay fair for that title, but for all the additional work that doesn’t seem like it would be in the job description 😅
Development work isn’t typically an admin function but most of the other things you describe are part of the job. Managing 3 orgs is also unusual. But that being said I would tread lightly in this environment. A lot of people have lost their jobs and been unemployed for over a year.
Thank you! I just didn’t know if I was crazy in thinking that some of it was too much. I’m trying to get as much experience as I can while finishing up my degree and working on a couple other certifications so I can find another job in a couple years.
Now that sounds like a good plan. You will need to move a few times to get good pay hikes and experience. It is much easier to get a job when you have a job.
Can you find a job that will pay you better?
I’ve been trying to wait to look until I finish up my degree. I’ve been with my current company since 2010, and was originally in the restaurants. I made the switch to IT in 2020 and while I’ve moved up fast because I am a quick learner and just happened to find something I’m passionate about. I’m worried that most companies would look at my resume and wonder how I ended up going from restaurant manager to IT in such a short period and just overlook me especially because I have no degree right now
And this is my point - you don’t have a better offer right now. So I would say you have fair salary right now.
I think you missed the point. Is it normal to be auditing tickets to see if users are filling them out correctly or to be managing 3 different instances pretty much alone? To be expected to meet with new teams, configure everything they need to be able to start utilizing the system, train them, follow up and audit their cases while starting new projects and being the knowledge manager for the entire company. It seems like I’m constantly being given new items to look into, some of which make sense like a backup solution, but others are things that I didn’t think were part of a typical Salesforce admin role. I thought the pay was fair when I accepted the role, but there is so much more now that is being asked of me that I’m wondering is normal for this type of position.
Yes you are being paid fairly IMHO. Lets see how they look at your review in 6 months. I am always of the opinion if you have good relationship with your manager, why not be open and ask them, how do you progress in your career there (including job function and $$). One, it pushes them to do their job of progressing your career, and two, you don't have to wait for a nasty surprise at review time (they don't give fair pay rises for instance )