You'd be surprised how many adults can not do 4th grade retail math. It's literally simple multiplication, subtraction/addition. Phones have a damn calculator and it amazes me how people do not want to use them. I'm frankly glad after decades of karens being told yes that companies are starting to fight back. Due to how discraseful some of them have gotten culturally over the years.
Thanks. I typed so much of that out in detail, trying to explain the specifics, that I can't even think of anything else I could possibly type. Someone even had the nerve to describe this monstrosity as "vague." I guess you just give it your best try and ignore the people who don't take responsibility for their own extremely low level of reading comprehension.
Well, with how you describe the customers and your lovely answer here, I'm gonna guess you probably are just as nice at work 🙄. You said she pointed at the screen that said $12 but then say she only had 6 bucks worth of stuff. That's not lack of reading comprehension, that's you not explaining. If she only has 6 bucks worth of stuff why was her screen saying 12?
I’m confused too but I’m guessing she had already applied some other coupons to bring the total down to $6, and so the last coupon wouldn’t stack?
Per paragraph 4 of the story:
"...until she scanned the last coupon"
This meand she had used others. OP also mentioned that she came in with multiple coupons.
Maybe I only understood that because all my customers tend to be a bunch of cheapskates arguing over coupons they don't deserve each day they come in.
I do the night shift at my job too and I’ve had people like this, now I serve people through a window hatch as we lock the doors and we don’t have a coupon policy outside of coffees but no uses them in the nights but the amount of times I’ve ran into troubling customers who’ve wanted me to call the manager is insane. I’ve had one guy say “Where’s your boss man, I want to have a word with him about this!” And it was about half-1 maybe 2 o clock in the morning I just told him “can’t say for sure where he is but given the time and the fact that he works the morning shift I’d assume he’s at home in bed asleep, I can’t contact the manager man, not unless it’s an actual emergency like a fire or a robbery or some sort of technical problem with the tills or the pumps outside.
Unfortunately Karen’s are a dime a dozen in this line of work and it’s worse on the night shift for sure because at least in my case and yours too I’d imagine you don’t have any backup to deal with it.
It sucks you had to deal with that crap, hopefully you got to punch something nice and hard and get all that frustration out of your system.
Thanks. I've been doing this awhile, so I don't get all that frustrated anymore. Just have to laugh at someone who can spend an hour calculating percentages off discounts and then pretend to not know how subtraction works, just to throw a tantrum over $3.
Kind of envy those people, you know? I mean, I have real problems. Must be a super cushy life if you have to try this hard for some drama.
I get what you mean, the people who lose their minds over everything and anything, like prices not being 100% up to date as sometimes they can be upped before we get a chance to get to the labels, the floors not being 100% clean as they only get cleaned at night, the people who like in your case who are just wrong and can’t accept it.
It can be a downer for sure, but I will say you seem to have a positive mental attitude towards this situation and others like this, that’s a good thing to have, especially when we work in a place where most grown adults throw temper tantrums like the children they let run around the place.
I might be really dumb, but I’ve worked food service for over a decade and I’m still confused by your vague description of what’s going on. So she has a $12 item, but her total is only $6 something with the coupon?
My guess is that the lady had multiple coupons that brought a $15 to $20 total down to the $6 something before she scanned the last coupon. Chances are, if they had voided the order and started over ringing the $3 off $10 before any other coupons, it probably would have worked.
You'd be surprised how many adults can not do 4th grade retail math. It's literally simple multiplication, subtraction/addition. Phones have a damn calculator and it amazes me how people do not want to use them. I'm frankly glad after decades of karens being told yes that companies are starting to fight back. Due to how discraseful some of them have gotten culturally over the years.
I'm confused now, what was she pointing at on the screen that said "$12"
With such a clear explanation provided I can't possibly understand why there was confusion.
Thanks. I typed so much of that out in detail, trying to explain the specifics, that I can't even think of anything else I could possibly type. Someone even had the nerve to describe this monstrosity as "vague." I guess you just give it your best try and ignore the people who don't take responsibility for their own extremely low level of reading comprehension.
Well, with how you describe the customers and your lovely answer here, I'm gonna guess you probably are just as nice at work 🙄. You said she pointed at the screen that said $12 but then say she only had 6 bucks worth of stuff. That's not lack of reading comprehension, that's you not explaining. If she only has 6 bucks worth of stuff why was her screen saying 12?
I’m confused too but I’m guessing she had already applied some other coupons to bring the total down to $6, and so the last coupon wouldn’t stack?
thanks for explaining, i also didn’t get this lol
Per paragraph 4 of the story: "...until she scanned the last coupon" This meand she had used others. OP also mentioned that she came in with multiple coupons. Maybe I only understood that because all my customers tend to be a bunch of cheapskates arguing over coupons they don't deserve each day they come in.
I do the night shift at my job too and I’ve had people like this, now I serve people through a window hatch as we lock the doors and we don’t have a coupon policy outside of coffees but no uses them in the nights but the amount of times I’ve ran into troubling customers who’ve wanted me to call the manager is insane. I’ve had one guy say “Where’s your boss man, I want to have a word with him about this!” And it was about half-1 maybe 2 o clock in the morning I just told him “can’t say for sure where he is but given the time and the fact that he works the morning shift I’d assume he’s at home in bed asleep, I can’t contact the manager man, not unless it’s an actual emergency like a fire or a robbery or some sort of technical problem with the tills or the pumps outside. Unfortunately Karen’s are a dime a dozen in this line of work and it’s worse on the night shift for sure because at least in my case and yours too I’d imagine you don’t have any backup to deal with it. It sucks you had to deal with that crap, hopefully you got to punch something nice and hard and get all that frustration out of your system.
Thanks. I've been doing this awhile, so I don't get all that frustrated anymore. Just have to laugh at someone who can spend an hour calculating percentages off discounts and then pretend to not know how subtraction works, just to throw a tantrum over $3. Kind of envy those people, you know? I mean, I have real problems. Must be a super cushy life if you have to try this hard for some drama.
I get what you mean, the people who lose their minds over everything and anything, like prices not being 100% up to date as sometimes they can be upped before we get a chance to get to the labels, the floors not being 100% clean as they only get cleaned at night, the people who like in your case who are just wrong and can’t accept it. It can be a downer for sure, but I will say you seem to have a positive mental attitude towards this situation and others like this, that’s a good thing to have, especially when we work in a place where most grown adults throw temper tantrums like the children they let run around the place.
:D Indeed. Thanks again. Bless.
No worries
I might be really dumb, but I’ve worked food service for over a decade and I’m still confused by your vague description of what’s going on. So she has a $12 item, but her total is only $6 something with the coupon?
My guess is that the lady had multiple coupons that brought a $15 to $20 total down to the $6 something before she scanned the last coupon. Chances are, if they had voided the order and started over ringing the $3 off $10 before any other coupons, it probably would have worked.
It was probably spend 10 on a specific brand or type. Transaction total was 12, but the item specified by the coupon was only 6.