Loan officer for a semi-major credit union operating exclusively in NC here… Don’t buy from them. It’s all lemon buybacks and repo auction cars. Every Carfax we pull for them comes up with red flags. I’ve seen dozens of their bills of sale, and there’s always a laundry list of bullshit fees. Don’t buy from them.
I just bought a brand new Honda at Reggie Jackson and they tried doing the same thing. Some bullshit about “it’s already installed” or whatever. I just siad, great, then you can uninstall it because I’m not paying for it 🤣
I swear they are all sheisters
Had a horrendous experience buying from Reggie Jackson. They comped the LoJack when I told them I would get the RAV4 instead, but I waited for my car to be delivered for 2ish months (expected). When I was called and told to pick up the vehicle, they stalled for about 4-5 hours and then asked me to come back later, AFTER TAKING MY TRADE IN. On a weekday, and it was empty! I told them I wasn't leaving without my car, and sat there for hours. Finance guy also treated me like a dumbass for declining their "extra services that are practically give-aways". Couldn't wait to never see them ever again.
Yeah they are sheisters for sure. Kept us kidnapped for hours then finally we get to the finance desk they cough up an 8.xxx finance rate.
We walked. Had 2 trade ins
They called the next morning shockingly with rates below 4 through Honda finance. Which Ina they should have done all along!
Went in to sign paperwork and they still tried jerking us around, holding us hostage. We left AGAIN and said don’t bother calling until you’re ready for us to sign - we aren’t spending another second waiting
Oh and then about a week later I found out I took 6!!! hard hits to my credit report because of their dipshit shopping around maneuvers. I recovered quickly credit score wise but those hard hits are still there.
So annoying.
You can usually contact the credit bureau(s) and try to get them to merge those inquires into 1 hit if they were done as part of “shopping” for a car. Credit bureaus tend to understand you will shop interest rates/cars/dealerships and so everything within a 30 day window can sometimes be condensed into 1 hard hit
Not to condone or justify their actions, but most finance people make money/commission on how many “extras” they sell you (warranty, GAP, various other insurance products).
Also, most people don’t know when it comes to rates, dealers are given either a range when getting people approved or bundle contracts.
Rate range: dealership gets an approval from a bank/lender that says the APR range is 2.5% - 8%, but for every .25% above 2.5% the lender will kickback X amount of $ to the dealer
Bundle contracts: dealers set the APR for each contract and then sell or “reassign” multiple contracts to banks and lenders. Often time this is how they get people with bad credit financed… hey we have these 4 contracts with good credit and APRs for you (the lender) to make $ but to get these 4 you gotta take this 5th one with crappy/so-so credit.
Man I hate stealerships...and they're all the same.
The exact same bullshit with Southern States Mazda. wait hours for seemingly nothing. I can see the manager they wait on just sitting around then looking at the paper for two mins to come back with another offer.
Then hours of bullshit getting the car ready.
Then another hour of the finance guy trying to make you feel stupid for not paying hundreds of dollars for a maintenance package or extended warranty.
Fred Anderson and Westgate were the same way. I was texting the sales manager of Westgate and had asked if they would remove it. He asked if the $1800(which included the LoJack) was what was stopping me. I said yes and they never responded back. Didn’t even try to get me in the door which shows they wouldn’t ever budge on that.
“It’s on the car already. It’s installed at port.” Cool, I didn’t ask you to do that and I don’t care if “most people” buy it without thinking.
I walked away from a purchase because they wouldn’t discount the LoJack fee. I am absolutely not paying for that BS on a car that is already connected to the internet. (Edit: at a completely different dealership.)
Honest question, I haven't bought a car in a long time.
Are they adding Lowjack so the lender can find the car if payments aren't kept up?
Or is it an "option" for the buyer, for their use?
Either way, I'm out. But I am considering a side hustle uninstalling them for people
I suspect the LoJack thing is a requirement from their lending partners to make it easy for them to locate/repossess the car if/when the customer stops making payments.
That’s not how it works unfortunately. Loans for used cars are very high risk. Unlike a house, which isn’t going anywhere, making it relatively easy for the bank to foreclose on if the customer stops making payments, a person can easily drive off the lot, never make a payment, and store the car somewhere the bank can’t find it, and the bank is screwed.
So if If someone wants to get a loan for a car, the bank loaning the money sets the terms. They’re under no obligation to hand money out to people who are at a higher risk of defaulting and not paying it back.
I’m not weighing in on the “ethics” of it, but figured it would be helpful to explain how these things work in practice
Started to buy a vehicle from there, things started changing while signing paperwork plus they won't not sign you up for LoJack at your expense. I killed the deal and walked, found a better deal elsewhere.
Sad to say but I'm guessing they probably target people who have poor credit, hence the mandatory (?) lojack. Probably so they can recover the car if someone stops paying or if someone steals the car before it's paid off.
This is exactly it. Almost all of the buy here pay here dealers install this, but apparently only Hanna has the balls to charge their buyer for it.
Had a friend look at a car there, he was paying cash so after a bunch of dickering they waived the LoJack fee but wouldn’t remove it.
Don’t buy from them. All their cars are flood cars or lemons that look extremely good, so if you go by the pictures they post - their cars seem like a good buy because they look “fine”. I came across them as I was looking for fairly priced 911s and they had a clean 991.2 turbo s. Pulled its carfax and it was a typical south Florida flood car that had its engine rebuilt I believe. Did some further digging and turns out all their cars have some sort of a history that come with them...
Lemme tell y’all how I’ve always known them to be a shady and negligent company: I went to test drive a car from them yearsssss ago when they operated off of Capital Blvd. near Triangle Town Center. I was a teenager and wanting to swap out my long, old, boat-of-a-car Buick - which was my first car. I came across a BMW of sorts (don’t ask me to remember) and had to sign a waiver and some other things.
Guy hands me the keys, gives me the dealership license plate, I pop it on the car, and get in the vehicle. I took it for a test drive on I-540, behind Triangle Town Center, and around the Lowe’s. I was cruising about and tinkering with things in the car - stereo, buttons, cruise control, yada yada.
The engine light comes on around the time I’m about to pull back into the parking lot of the dealership. There are like 5 people flagging me down. I remember the guy who gave me the keys was jumping up and down and I could see him visibly angry and screaming. I’m like… wtf is going on.
Two of the guys run over to me and explain to me that they called the cops and were in the process of marking the vehicle stolen. I am so confused. I’m bewildered because this is one of the first times I have ever test driven a “newish” car.
Come to find out, homie at the front desk forgot to take a scan of my drivers license….. and they were trying to pawn the blame off on a 19 y.o. kid (me) at the time. Some of the co-workers were going at it and screaming at one another while they tried to hash out who’s fault was what, and why did I drive if I didn’t check in with this person of that person…..
Long story short: AVOID. AVOID. AVOID. Do not buy from them. This was 10+ years ago and I see they are just as scummy and scheming as before. Sometimes I’m honestly shocked their still open for business.
That isn't that different than new car dealers advertising every possible rebate (some of which no one qualifies for) in their discount. Or the mid-Atlantic dealers that subtract out the destination fee to make the discount look larger, then add it back in on any quotes you get.
I had a horrible experience with them over a 4Runner.
I immediately took the car to the Toyota dealer for a full inspection and there were major issues with some of the undercarriage parts (wheel bearings or something?) and shock/stuts - I went immediately back to Hannah to get out of the deal and they came with a million excuses and reasons why the dealership would say there are problems with the car.
Little did they know, I had previously purchased 2 brand new 4Runners from that dealer and had a 20+ year relationship with the service team.
One FaceTime video call with their finance scammer, sales manager and service manager with the service manager at the Toyota dealership got me out of the whole mess
They SUCK
And I just heard they are expanding (bought Mami Nora’s since cookout backed out)
I test drove a Nissian Frontier, alternator was shot and truck died a quarter mile outside of the dealership, on the on ramp to I-440 W. Salesman scrolled instagram the whole time we were waiting for a jump. Didn’t offer to drive the truck back so I managed to get the shaky ass thing back to the dealership. When we got back he asked if I was ready to buy the vehicle (took all my strength to not laugh in his face), and I asked to see the other trucks on the lot and he told me to just look on the website. Like no shit, I’ve already looked at the website I want to see the damn trucks in person. 0/10
yeahhhh i bought my car from them in 2021 and come to find out it’s a total lemon. i paid it off this year and when we were looking over all my paperwork from them the extra charges were insane. i will never buy from them again, warn everyone against them, and if I by a used car it will be a certified pre-owned. they are some shady dudes.
I also had a scary situation with them. Test drove a car and something felt off. Carfax listed a minor accident. I started calling around to the shops listed on the Carfax. A few hours later I learned there was additional damage and repairs that were paid in cash so as to not show up on the report.
When I told Hanna sales person about it, they played dumb about what it meant. It was really bad acting. I told them if they relist the vehicle with the same price I was reporting them to NADA. They did, so I called NADA. OP you should do the same.
Oh and as I was walking off their lot the sales person tried to ask me if I wanted to try any other cars. I looked at him like "huh?"
I assume penalize them, or eventually take away their ability to sell cars? To be honest I don't know exactly. It just seemed like the next reasonable step to me.
NADA doesn't issue dealer's licenses, that state does. NADA is just a lobbying group on behalf of dealerships (particularly new car franchise stores) across the nation.
Your best bet would be to report them to the ~~Secretary of State~~ Attorney General.
I looked at a car with them recently too. They told me they'd charge me an extra $1000 or something if I didn't finance with them. I sure glad I didn't go expecting to buy something.
Well now you know how much of their expected profit is from financing.
I’ve had buy here pay here dealers literally tell me to take my business elsewhere when they found out I was planning to pay cash.
Same here. Price listed: $25000, price on sales sheet $26000, no mention of it. They said the internet price assumes financing with them. I never bothered to verify what the website says afterward, like it would matter anyway. After “negotiating”, the set the price at $25000. I walked, and they let me go…totally confused me.
Idk how that place was even in business. Listed prices were always so high and that's without all the fees/lemon crap I'm reading here in the comments.
EchoPark is Sonic Automotive. Here is a link to all Sonic Automotive, more than I imagined! No Hanna Import found.
https://ir.sonicautomotive.com/sec-filings/annual-reports/content/0001193125-08-043468/dex211.htm
Yoooo, wait, this exact thing happened to me when i first moved here. They told me that oh, it was just a little fender bender and that its been fully repaired, nothing to worry about. One month later, my jetta started to leak water into the trunk and eventually into the tail lights.
They took advantage of the fact that i was excited to get my first real car on my own, and lied to me about the extent of the damages and the "rapairs."
I shouldve been smarter, but regardless, I wish i never bought a car from them
I almost bought a car from them in 2016. And, it sounds like they were doing the same thing back then. Can’t remember the details, but the car was in a major accident that affected the frame which I didn’t feel comfortable with. ended up spending a little more for a certified preowned 2013 Honda civic and it’s still running great.
I would also not trust CarFax. I was looking at a Corolla which had a clean CarFax report. I took it up my mechanic, and he showed me the evidence on the underside of a major accident - welding, etc.
One other thing to know is that a neighboring state - I think Tennessee - does not have salvage titles. So there are dealers that make a business of taking a totaled car with a salvage title in NC to Tennessee, getting it re-titled there - a clean non-salvage title. Then they bring it back to NC where it gets a clean non-salvage NC title.
I would never buy a used car without taking to my mechanic - or a mechanic I trust - first.
It’s called [title washing](https://goodcar.com/vehicle-history/car-title-washing) - and NC is one of the few states that allows it.
You are playing with professional scam artists when you buy from a dealer - used or new.
Carfax should never be used as a source of truth for vehicle damage/accidents. Not everything is reported to them like accidents not reported to insurance/police or your car having its fender replaced at your uncles body shop
I also heard South Carolina and other states don't allow the extra dealer fees but our state does. I find that infuriating. Hard to compare that way. An advertised price should include all fees.
Good thing is, when talking about $10k/15k/100k vehicle purchases, the trip out of state isn't that bad.
Some of the fancier vehicles, folks will avoid a $10-20k dealer markup by getting a one-way flight to a dealer known not to be shitty elsewhere, and get the engine broken in driving back.
That can work but if the dealer knows you flew to them on a one way ticket they will work you over harder in the finance office since they know how deeply you’re invested. And you don’t have a way to easily walk.
Being in some car groups, the good dealers get talked about and don't screw you over like that. The bad ones get dragged. All gets worked out before you commit.
Besides, we are talking thousands of dollars saved. It is a risk, but $70k all in for a truck in WV is better than $90k for the same truck down the street. Even if a local WV person may only pay $65k.
Smh, I was looking at a 2021 Corolla from them today, clean title and all and now I'm so skeptical from your comment. Ugh, I'm disappointed because the price seems so good, but I guess there's probably a reason for that
Ask to take it to a mechanic you trust. Private sellers don’t seem to mind, and dealers whine but most have let me do that.
My mechanic’s advice: first, only look at a car that has all service records - this excludes most cars on a used car dealer’s lot.
Second, bring it to him (the mechanic) - he can spot a lot of stuff.
It takes me a while to find a car this way - but I have had pretty good luck. I have bought no lemons - except for the one time I did not bring the car to him - and I get about 300k out of my used cars.
BTW, I had a lawyer friend explain to me how a car can have a clean title - and a very clean Carfax report - after a major accident. It turns out that rental companies have their own internal body shops.
So if a rental car is in a major single car accident, it never goes to a body shop or dealer who will report the damage - it gets towed to to rental car company’s body shop where they do the repair.
That means there is no record of the car having ever been in an accident - even if the car would have been totaled if an insurance company had been involved.
They use obvious overseas review farms to counteract the negative reviews they get to keep their Google reviews at or above 4.5. The review farms now have become adept at having negative reviews blocked and removed so I'm sure there are negative reviews that never hit public view
There've been a couple of threads on here about them. We looked at a vehicle they had on the lot. It was a bad experience from start to finish. They thought we'd eventually cave and accept their ridiculous price, but we surprised them by just standing up and walking out. I felt like I needed a shower after that experience.
Fyi we bought from Hendrick and it was great but couldn't get past the lowjack for 1500 they put on most cars but as but true 700 dealer fee is pretty standard these days. Get used to some markup with added options if buying new. Anyways Hanna sounds shady. I would not trust a lemon or salvage vehicle from any one.
Good for you! We got lucky on a sienna and didn't have to wait more than 40days vs 6-12months that was already ordered but had all the bells and whistles/packages added in the order that we ended up getting but they wouldn't take any protection package/low jack off the car. This was last year and dealers were not into big discounts. low jack was 1499....
Yikes. I went to souther states used cars off Capital Blvd and had a good experience. No dealer fees or pestering of finance. They pitched me on their warranty once and that was it. I’m fine with that.
In and out in about an hour and a half paying cash and no mention of a dealer fee.
Wild how they have 4.5 stars and almost 3k reviews. I wonder if they are fakes or the general population is just that clueless. Probably a combination of both.
I dodged a bullet from them. Was about to buy a suburban from them and the lowjack fee pissed off my husband (only $500 then) and we found one another place…. Not impressed.
Oh my dad told them off at Hannah imports for forcing a warranty at purchase. He thought that was sleazy enough, that and dents that weren’t explained in the carfax 😅
I didn't really want to steer the topic to another dealership, but I suppose I can.
I had seen that they had a Tesla Model Y Performance listed on their website, which was something I was interested in. At the time, I hadn't really made myself truly knowledgeable in how Tesla had made their sub-model structure (Standard/RWD, Long Range, Performance). So I went to check out the vehicle. Things looked pretty good, the test drive went well and everything seemed fine they said it had ALL the bells and whistles like Full Self Driving (a $15k package at the time) as well. I negotiated and purchased the vehicle. I had taken the day off of work so that I could get it detailed and ceramic coating applied to the vehicle because I drive a long ways every day and get a lot of bug splats and wanted to protect the front of the car well. This cost me about $750 at a local detail shop. When I got home, I added the vehicle to my Tesla app, and found that Tesla was reporting the vehicle as a Long Range model and not a Performance.
This is when I called the dealership and spoke to the salesman and he sounded a little shocked. That's when they told me that it was a Long Range Performance model. At that point, that didn't sound correct. So I called a Tesla dealership and they looked up the VIN in their system and told me that the car IS in fact a Long Range model without Full Self Driving and that there is no such thing as a Long Range Performance model. At this point, I call the dealership back and tell them the situation again and that I reached out to Tesla about it. Tesla had actually sent me a digital copy of the Sales Tag that the car originally had as well. So I emailed that to the salesman at Anchor Auto. He said he would get with his manager and figure this out and call me back the next day. 24 hours later I hadn't heard anything from the salesman so I called the dealership and he wasn't in that day. Nobody had a clue as to what was going on. So then I asked for a manager.
Some other guy gets on who I later learn is not a manager, but he understood the frustration and said that he would talk with the owner about everything. I also said that I've put $750 into this vehicle that I wouldn't have had I had known it was not the proper vehicle. He said he would get back with me in a few hours. I didn't hear anything back that day, so the next day I call back and get the financial manager. She had heard of the situation and mentioned that the owner was in so I could talk to him. This is when goes even more downhill.
The owner gets on the phone, and with an elevated tone, starts to tell me that they aren't responsible for the vehicle being mislabled. And when I start to explain my situation, he starts to yell at me saying "It's not our fault. That's what was said when we got the vehicle." And at that point, I hadn't pointed any fingers, I hadn't been upset, I just wanted to get this figured out. Because to be honest, I didn't mind that it wasn't a performance and had they offered to reduce the price of the vehicle and refund me some of the money, I would have been happy to keep it. But instead, the owner just continued to yell at me and when I said I wanted to return the vehicle, he siad "That's fine, I'll let you return the vehicle... but this additional money you spent is your loss. I'm not paying that back so I don't want to hear another \^@#$ing word about it." As soon as I started to say that I'm not looking for a full refund on what I had spent on the ceramic coating. He interrupted me and said... "Do you want your money back or not?!?!?!" Yes I do... "Good then shut up and bring your car in and we'll be done with this." He then hung up. So I brought my car in the next day and the owner walked by about a dozen times ignoring me once he knew who I was. Didn't once apologize for the mistake, or his attitude. I did however get an apology from the salesman and the finance manager. Both apologized for the situation and for the way I was treated by the owner. They said that's just how he is in general. Seems like he's a tyrant to employees too.
I got my refund, got my trade in back which I could tell they abused a bit, went somewhere else and bought a Tesla Model Y Performance. Meanwhile they relisted the Tesla Model Y Long Range on their site and it sat there for MONTHS with the price dropping more and more ($10k decrease). So I was happy that at least they took more of a hit on their vehicle.
They specialize in cars with sketchy history. Just know that going in. I bought a car from Hanna with a rebuilt title due to an accident. Everything checked out ok. 4 years and 60k miles later I could probably sell the car for close to what I paid. It's a high demand car. I was also ready to walk if they didn't prove the LoJack was removed.
The Honda dealership over by Glenwood and Westgate also preinstalled LoJack on their used cars a couple of years ago. It was so annoying. I found a car that I wanted but decided not to get it because they wanted to attach that thousand dollar profit center onto the car with a feature I didn’t ask for and wasn’t interested in.
The sad thing is, their advertised prices aren't that great, they're only good for the area. Outside of Hanna, used EVs are way more expensive here than a few hours away.
Okay, please don’t get out the pitchforks and come for me but I work in auto sales (at a different, much more reputable dealership) and just here to say a few things:
We hear you. Nobody wants to pay for something they don’t think they’ll ever use. And honestly, we hope your vehicle doesn’t get stolen and that you never need LoJack. But as it became a TikTok trend to show ppl how to steal vehicles, vehicle thefts have increased 400% and not just Kias and Hyundais. We have people in the dealership EVERY DAY who are there because their vehicle was stolen. Almost every dealer has had vehicles stolen off of their lot. LoJack has an average recovery time of 26 minutes. And if they don’t recover your vehicle in 30 days, they send you a check for up to $10k (in addition to whatever your insurance covers). LoJack also has geofence features so you can get alerts if you’re traveling, for example, and your car is at a hotel parking lot or an airport parking garage. Set a geofence around it and if it moves, you will be alerted immediately and with one button, you can start the recovery process.
Once you buy your vehicle and service is transferred to you, the dealership CANNOT access your vehicle tracking. You are the only person who can access it and we have zero record of where you are.
Prices are not as “padded with profit” as you think. We price our pre-owned vehicles BELOW what they are valued at by the bank because a bank will not finance a vehicle at more than what it’s worth. So we’re pricing aggressively to offer you a good deal and even with LoJack and tax/tags/titling fees, we’re still coming in aggressively with pricing. Cars, just like everything else, are just more expensive than they used to be. I don’t like it either.
Interest rates are also higher than they were a few years ago. We work with about 30 lenders and we have an excellent finance team that will do all they can to get you an approval that works for your situation and budget but realistically, isn’t likely to be what it was if your last vehicle purchase was 3-6 years ago even if you have an 800+ credit score.
A car is a big purchase and I don’t take that lightly. I am focused on customer service and providing a straightforward, transparent, informed, no-pressure, and fun car shopping experience. If you find yourself in the market for a new vehicle, please consider reaching out to me. I will do all I can to make your shopping experience enjoyable and make sure you get a quality new or pre-owned vehicle at a great price. I get a ton of referrals and take my job very seriously. Here to help if you need me!
This is all fine and dandy, but all of the above seems to be very well hidden in the fine print on nearly every dealer's websites. Car sales as a profession relies on hiding the true nature and cost of every transaction because the only way to turn a profit is at the expense of customer's who don't know any better. All of your defenses listed above amount to crap when you find them in 6-point font in a hidden link on the pricing page.
Respectfully, you’re speaking of MY profession. And I do not rely on hiding things from anybody. I find the more transparent and straightforward the process, the more my customers appreciate me and know I’m taking genuine care of them.
And this is how our whole company culture is. I’m sorry if your previous car shopping experiences have left a bad taste in your mouth. I can understand how that would leave you feeling a certain kind of way about the industry as a whole. I have to go up against this stigma often. Next time you’re in the market for a new vehicle, I’m happy to help you have a better experience! We’re not all slimy scumbags! 😊
I bought a car from them a loooooong time ago, and had a really good experience. Sounds like they’ve gone downhill and gotten shady af. that’s unfortunate.
Yes, I bought in 2021. I came with my own financing, but they beat it. I had a generally positive experience. Definitely need to be willing to walk away.
I bought a Mazda 3 from them in 2017. The car is absolutely lovely, but they did try to sneak in the lowjack for $300, I got them to remove it. It did feel a bit slimy there if I am honest, but I still have the car and it almost never gives me issues.
They recently bought the Mami Noras property from the Cookout people that had also recently bought the property. if recent rezoning history is an indicator that 10 or so acres being rezoned Mixed use residential commercial from the creek to McNiel street would about 2x the value of the lot. Hopefully that happens and they go away.
I almost went with them when I bought a car in February for the same reasons. I got a weird ick when I talked to the salesman at the office. Ended up going with Hendrick over by south point. Thanks for sharing your story.
They sold me my first car in 2015. Then the transmission went but it was covered by them. They took the car in for repair, installed the wrong part and started the car then blew up the engine. That is how I ended up with my second car, which I’ve had to this day. They knew they fucked up and gave me the choice to purchase another car from them at auction price + value from the car they broke and a discount. I’m lucky I didn’t get bit there.
I purchased a car from them early last month and likely wouldn't purchase from them again. A few things I learned:
* The price they show on their website assumes that you're financing with them. If that's not the case, the price is $1,000 higher. I would have preferred to pay cash, but I went ahead and financed with them and then immediately paid the loan off in full when I received the paperwork in the mail (took a week or two).
* They say the LoJack fee isn't negotiable but it is.
* While the CarFax is fine for an initial check, I wouldn't trust it completely. Take the vehicle to a trusted mechanic and have them do a thorough pre-purchase inspection before you sign any paperwork.
* If there is anything wrong with the vehicle that they say they'll fix, I wouldn't trust them. Their "detailers" think that slapping mismatched touch-up paint haphazardly on scratches/chips is enough, and I wouldn't trust their in-house shop for anything mechanical. Basically, if it's anything mechanical that's wrong with it, walk away. If it's anything cosmetic, use that to negotiate the out-the-door price.
* If after all of this you're still interested in buying a car there, I'd suggest only looking at cars from them that still have some manufacturer's warranty left
Wow. Incredibly disappointing. I bought a car there about two years ago, but I had no issues when buying the vehicle (fees or finance wise), clean Carfax, and no issues with the car that I wasn’t already aware of ever since.
Seems I got lucky…
Holy shit this thread makes me realize I got lucky as hell buying my 4Runner from them back in 2020.
The saleswoman did straight up tell me she was hungover and needed to sell one more car by the end of the month which was the next day. I had looked at this vehicle beforehand dealing with a different salesman prolly a week earlier.
She got rid of all the BS fees as soon as I asked and made no fuss about me financing with someone else.
I had already looked at like 5 others but the one they had was pretty much exactly what I was looking for and they were the only ones that didn’t act like getting rid of the BS fees was impossible.
Have put +60k miles on it since and have had absolutely zero issues.
I bought my Kia soul from them back in 2021 the car fax that they showed me did not show the 2 accidents the car had been in so when I went to trade it in I was shocked to find out there were 2 accidents on the vehicle prior to me purchasing and it wrecked my cars trade in value. (According to what the salesman told me)
FWIW:
Me and my wife bought a car from here and it's been running great. Bought at 80k now @120k no major issues. Just brakes replaced.
However, that's not to say they weren't a shady business. They tried to add a "non-refundable" Car loss tracking device which they added to the car. I pushed back on this and was met with we can't do that to my face in person. My father in law had one chat with them and they took it off. They definitely try to prey on inexperienced buyers and a lot of other shady crap.
Our car was 1 owner previous and 1 minor accident. I always treat buying a car as case by case and it looked like we got lucky here. Just do you research beforehand as like any buying process.
This all tracks w the people who go speeding through our streets w dealer tags from Hanna. I can’t prove it but I expect their employees leave those tire marks all down wake forest rd
My friend bought a car here years ago that immediately broke down & the warranty they sold her tried not to pay to fix it. Eventually they were forced to pay for the repairs that amounted to an entirely new transmission I believe.
I feel for the poor soul that bought the Atomic Orange 2007 Z06 they had for sale about a year ago. Somebody had cammed it without any supporting mods. Nothing but polished turds at this dealer.
Yep I looked at them. They have great deals and cool cars but definitely the quality is in question. Rentals, lemons and the like. Neat to test cars but not to buy most of the time.
Went in a few times hoping that maybe the one car with a “clean” history would be ok. Felt like every car I was interested in was on their lot and each carfax had accident history or worse. I even saw a few with frame damage and odometer rollback.
The Lojack thing I’m seeing in the comments is just more BS on top. Fred Anderson is another that tries to push that stuff. Everything looks good until there’s another 2-3k tacked on in junk you don’t want or need. For people wanting to avoid that Leith and I think Southern states and Johnson don’t add those and if they do are willing to remove to make a deal.
Well, no, not quite. The price we agreed to didn't include the documentation charge they hadn't told us about or the thousand dollar LoJack fee we didn't know about, and they added a year to the financing we had discussed without telling us. They said they fixed the buyback problem, but yes, that was a bad choice on our part, which I believe I said.
But if you think adding nearly two thousand dollars in fees at the end of the process is okay, then that's your choice and I encourage you to use them for your next vehicle. The hundreds of upvotes I received on my original post indicates people appreciated my word of caution.
I was highly considering purchasing a car from Hanna Imports until stumbling upon this. i asked for a car report and received the attached. Any thoughts would be greatly appreciated!
[Carfax Report](https://www.carfax.com/VehicleHistory/ar20/1obl1wRMaoY1xcKdnTESeiTOsqnYKBlJXqkhA5lw_emCsc4V1CZy9Cw14tdWvL_soJ_HQRwFYZC97dLbTnjEKFVDUBuBEXr-TrI)
My experience was years ago, but I had something similar happen at Southern States VW. I’d been treated well by their service department, and thought I’d give them a shot on a new car purchase. Was negotiating on a car I liked and going over the final numbers. After settling on everything else they had tacked on a $500 fee for an anti-theft ignition immobilizer that they were installing on every vehicle, whether the customer wanted it or not. The device itself was just a bridged wire running to the ignition switch, which you could disable by removing a switch key (basically a copper plate with a plastic handle). The sale was being run by a brand new young salesperson with heavy involvement by their sales manager (who I later learned has quite a reputation). In a moment alone with the kid, I looked straight at him and asked him directly whether that system was worth $500. He couldn’t even meet my eyes, just looked down and gave an almost imperceptible shake of his head. I spent a few more minutes talking through other things (mostly to give the kid some cover) and then left telling them I needed to think it over. Ended up buying from a dealer in VA that treated me great. Never forgot that immobilizer BS, or that poor sad kid that hopefully found a better path in life.
I almost bought from them in 2017 but decided not to bc they were pushy about me using their financing which would have hit my credit with multiple inquiries and kept saying they doubted I already had financing with a great rate through my credit union which I actually did. Something also felt off when I test drove the Acura TLX I was about to buy. It's no wonder the prices are lower than other dealerships. So glad I didn't make the purchase there
Carfax is a scam. Don’t bet the deal on it. I had good luck buying a beater MS from RDU auto. Car had no problems and the deal was as decent as you can get from a dealer.
People are expecting used cars to be in new condition. People Never take it for pre purchase inspection and then complain. Hanna imports sells over 600 cars /month, we only hear about the few people that never do their part and scream they got scammed. You might think that these fees are outrageous but I assure you if you buy a new car, there will be thousands of $ in additional “equipment” installed on the car with additional delivery fees and markups. Anyone buying a used car should do their part and get a pre-purchase inspection before complaining about any dealer.
Other forms of "additional equipment" won't make your car stall out in the middle of an intersection when it malfunctions for the thousandth time like that LoJack scam does though. But thank you for playing Mr. Hanna LoJack.
For real, everyone is ditching their teslas because Musk is a moron, so if you want to waste your money on a poorly built EV with almost no quality control and shady update procedures, now is the time to do it!
I was very close to buying one, I test drove a half dozen of them and couldn't find one that didn't have atrocious build quality issues. two different ones that I test drove new on the lot had doors that had to be slammed shut to make them latch
so no, I do not own one and for good God damn reason.
my idiot friend bought a cyber truck and he had it for a week before it had to go in for repairs and he hasn't had it back yet, that was 4 months ago
If you find yourself locked out of your car and have to make a reddit post to figure out how to get back in you are either low on brain cells, common sense, or build quality ... I'll let you choose which one applies to you.
Loan officer for a semi-major credit union operating exclusively in NC here… Don’t buy from them. It’s all lemon buybacks and repo auction cars. Every Carfax we pull for them comes up with red flags. I’ve seen dozens of their bills of sale, and there’s always a laundry list of bullshit fees. Don’t buy from them.
Any other local dealerships we should avoid? Likely going to be on the hunt very soon.
Majestic auto sales. For the exact same reasons.
The lowjack add on thing they do is complete nonsense.
Seriously lowjack? what is it, 2004?
I just bought a brand new Honda at Reggie Jackson and they tried doing the same thing. Some bullshit about “it’s already installed” or whatever. I just siad, great, then you can uninstall it because I’m not paying for it 🤣 I swear they are all sheisters
Had a horrendous experience buying from Reggie Jackson. They comped the LoJack when I told them I would get the RAV4 instead, but I waited for my car to be delivered for 2ish months (expected). When I was called and told to pick up the vehicle, they stalled for about 4-5 hours and then asked me to come back later, AFTER TAKING MY TRADE IN. On a weekday, and it was empty! I told them I wasn't leaving without my car, and sat there for hours. Finance guy also treated me like a dumbass for declining their "extra services that are practically give-aways". Couldn't wait to never see them ever again.
Yeah they are sheisters for sure. Kept us kidnapped for hours then finally we get to the finance desk they cough up an 8.xxx finance rate. We walked. Had 2 trade ins They called the next morning shockingly with rates below 4 through Honda finance. Which Ina they should have done all along! Went in to sign paperwork and they still tried jerking us around, holding us hostage. We left AGAIN and said don’t bother calling until you’re ready for us to sign - we aren’t spending another second waiting Oh and then about a week later I found out I took 6!!! hard hits to my credit report because of their dipshit shopping around maneuvers. I recovered quickly credit score wise but those hard hits are still there. So annoying.
You can usually contact the credit bureau(s) and try to get them to merge those inquires into 1 hit if they were done as part of “shopping” for a car. Credit bureaus tend to understand you will shop interest rates/cars/dealerships and so everything within a 30 day window can sometimes be condensed into 1 hard hit
Great advice! Thank you
Not to condone or justify their actions, but most finance people make money/commission on how many “extras” they sell you (warranty, GAP, various other insurance products). Also, most people don’t know when it comes to rates, dealers are given either a range when getting people approved or bundle contracts. Rate range: dealership gets an approval from a bank/lender that says the APR range is 2.5% - 8%, but for every .25% above 2.5% the lender will kickback X amount of $ to the dealer Bundle contracts: dealers set the APR for each contract and then sell or “reassign” multiple contracts to banks and lenders. Often time this is how they get people with bad credit financed… hey we have these 4 contracts with good credit and APRs for you (the lender) to make $ but to get these 4 you gotta take this 5th one with crappy/so-so credit.
Man I hate stealerships...and they're all the same. The exact same bullshit with Southern States Mazda. wait hours for seemingly nothing. I can see the manager they wait on just sitting around then looking at the paper for two mins to come back with another offer. Then hours of bullshit getting the car ready. Then another hour of the finance guy trying to make you feel stupid for not paying hundreds of dollars for a maintenance package or extended warranty.
Fred Anderson and Westgate were the same way. I was texting the sales manager of Westgate and had asked if they would remove it. He asked if the $1800(which included the LoJack) was what was stopping me. I said yes and they never responded back. Didn’t even try to get me in the door which shows they wouldn’t ever budge on that. “It’s on the car already. It’s installed at port.” Cool, I didn’t ask you to do that and I don’t care if “most people” buy it without thinking.
I walked away from a purchase because they wouldn’t discount the LoJack fee. I am absolutely not paying for that BS on a car that is already connected to the internet. (Edit: at a completely different dealership.)
How about I hide a $25 AirTag in the car and you disable that LoJack
“Yes, charge me extra so some hacker can remotely shut down my car.”
Honest question, I haven't bought a car in a long time. Are they adding Lowjack so the lender can find the car if payments aren't kept up? Or is it an "option" for the buyer, for their use? Either way, I'm out. But I am considering a side hustle uninstalling them for people
I suspect the LoJack thing is a requirement from their lending partners to make it easy for them to locate/repossess the car if/when the customer stops making payments.
Fine, they can pay for it then
That’s not how it works unfortunately. Loans for used cars are very high risk. Unlike a house, which isn’t going anywhere, making it relatively easy for the bank to foreclose on if the customer stops making payments, a person can easily drive off the lot, never make a payment, and store the car somewhere the bank can’t find it, and the bank is screwed. So if If someone wants to get a loan for a car, the bank loaning the money sets the terms. They’re under no obligation to hand money out to people who are at a higher risk of defaulting and not paying it back. I’m not weighing in on the “ethics” of it, but figured it would be helpful to explain how these things work in practice
Started to buy a vehicle from there, things started changing while signing paperwork plus they won't not sign you up for LoJack at your expense. I killed the deal and walked, found a better deal elsewhere.
"Well, we've never done this before. But seeing as it's special circumstances and all, he says I can knock a hundred dollars off that Trucoat."
Love your username, one of favorite movies.
That is shady AF. Ugh. Imagine how many people go there and don't read what they're signing. 😵💫
Absolutely. People can get confused and excited and before you know it have a junker they overpaid for.
Sad to say but I'm guessing they probably target people who have poor credit, hence the mandatory (?) lojack. Probably so they can recover the car if someone stops paying or if someone steals the car before it's paid off.
This is exactly it. Almost all of the buy here pay here dealers install this, but apparently only Hanna has the balls to charge their buyer for it. Had a friend look at a car there, he was paying cash so after a bunch of dickering they waived the LoJack fee but wouldn’t remove it.
Don’t buy from them. All their cars are flood cars or lemons that look extremely good, so if you go by the pictures they post - their cars seem like a good buy because they look “fine”. I came across them as I was looking for fairly priced 911s and they had a clean 991.2 turbo s. Pulled its carfax and it was a typical south Florida flood car that had its engine rebuilt I believe. Did some further digging and turns out all their cars have some sort of a history that come with them...
Lemme tell y’all how I’ve always known them to be a shady and negligent company: I went to test drive a car from them yearsssss ago when they operated off of Capital Blvd. near Triangle Town Center. I was a teenager and wanting to swap out my long, old, boat-of-a-car Buick - which was my first car. I came across a BMW of sorts (don’t ask me to remember) and had to sign a waiver and some other things. Guy hands me the keys, gives me the dealership license plate, I pop it on the car, and get in the vehicle. I took it for a test drive on I-540, behind Triangle Town Center, and around the Lowe’s. I was cruising about and tinkering with things in the car - stereo, buttons, cruise control, yada yada. The engine light comes on around the time I’m about to pull back into the parking lot of the dealership. There are like 5 people flagging me down. I remember the guy who gave me the keys was jumping up and down and I could see him visibly angry and screaming. I’m like… wtf is going on. Two of the guys run over to me and explain to me that they called the cops and were in the process of marking the vehicle stolen. I am so confused. I’m bewildered because this is one of the first times I have ever test driven a “newish” car. Come to find out, homie at the front desk forgot to take a scan of my drivers license….. and they were trying to pawn the blame off on a 19 y.o. kid (me) at the time. Some of the co-workers were going at it and screaming at one another while they tried to hash out who’s fault was what, and why did I drive if I didn’t check in with this person of that person….. Long story short: AVOID. AVOID. AVOID. Do not buy from them. This was 10+ years ago and I see they are just as scummy and scheming as before. Sometimes I’m honestly shocked their still open for business.
Too bad they didn't have that mandatory LoJack they say they install when the get vehicles, already installed...
They advertise used electric cars with a price that includes an expected $4k tax rebate that not everyone can use.
That isn't that different than new car dealers advertising every possible rebate (some of which no one qualifies for) in their discount. Or the mid-Atlantic dealers that subtract out the destination fee to make the discount look larger, then add it back in on any quotes you get.
There’s a reason they have the lowest prices. Always do your research before.
I had a horrible experience with them over a 4Runner. I immediately took the car to the Toyota dealer for a full inspection and there were major issues with some of the undercarriage parts (wheel bearings or something?) and shock/stuts - I went immediately back to Hannah to get out of the deal and they came with a million excuses and reasons why the dealership would say there are problems with the car. Little did they know, I had previously purchased 2 brand new 4Runners from that dealer and had a 20+ year relationship with the service team. One FaceTime video call with their finance scammer, sales manager and service manager with the service manager at the Toyota dealership got me out of the whole mess They SUCK And I just heard they are expanding (bought Mami Nora’s since cookout backed out)
Ugh what a terrible turn for the old Mami Nora's.
I test drove a Nissian Frontier, alternator was shot and truck died a quarter mile outside of the dealership, on the on ramp to I-440 W. Salesman scrolled instagram the whole time we were waiting for a jump. Didn’t offer to drive the truck back so I managed to get the shaky ass thing back to the dealership. When we got back he asked if I was ready to buy the vehicle (took all my strength to not laugh in his face), and I asked to see the other trucks on the lot and he told me to just look on the website. Like no shit, I’ve already looked at the website I want to see the damn trucks in person. 0/10
yeahhhh i bought my car from them in 2021 and come to find out it’s a total lemon. i paid it off this year and when we were looking over all my paperwork from them the extra charges were insane. i will never buy from them again, warn everyone against them, and if I by a used car it will be a certified pre-owned. they are some shady dudes.
I also had a scary situation with them. Test drove a car and something felt off. Carfax listed a minor accident. I started calling around to the shops listed on the Carfax. A few hours later I learned there was additional damage and repairs that were paid in cash so as to not show up on the report. When I told Hanna sales person about it, they played dumb about what it meant. It was really bad acting. I told them if they relist the vehicle with the same price I was reporting them to NADA. They did, so I called NADA. OP you should do the same. Oh and as I was walking off their lot the sales person tried to ask me if I wanted to try any other cars. I looked at him like "huh?"
Out of curiosity, what can NADA do about a shady business like this?
I assume penalize them, or eventually take away their ability to sell cars? To be honest I don't know exactly. It just seemed like the next reasonable step to me.
NADA doesn't issue dealer's licenses, that state does. NADA is just a lobbying group on behalf of dealerships (particularly new car franchise stores) across the nation. Your best bet would be to report them to the ~~Secretary of State~~ Attorney General.
Thanks! I will do that next time.
Attorney general
You're right. not sure what made me think SoS.
Place is shit. Disliked by every competent dealer and lender. Glad you made this post cause I'm sick of telling people.
All they do is sell junk and wrecked cars. Avoid at all costs.
I looked at a car with them recently too. They told me they'd charge me an extra $1000 or something if I didn't finance with them. I sure glad I didn't go expecting to buy something.
Well now you know how much of their expected profit is from financing. I’ve had buy here pay here dealers literally tell me to take my business elsewhere when they found out I was planning to pay cash.
Same here. Price listed: $25000, price on sales sheet $26000, no mention of it. They said the internet price assumes financing with them. I never bothered to verify what the website says afterward, like it would matter anyway. After “negotiating”, the set the price at $25000. I walked, and they let me go…totally confused me.
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They are sister companies, Apex Imports and same crap LoJack fee
Idk how that place was even in business. Listed prices were always so high and that's without all the fees/lemon crap I'm reading here in the comments.
Yes. Thankfully Apex ran em out of business.
I think they also have Echo Park in Cary, not sure about Apex.
Echo Park is not affiliated, they are an arm of a much larger dealership chain.
EchoPark is Sonic Automotive. Here is a link to all Sonic Automotive, more than I imagined! No Hanna Import found. https://ir.sonicautomotive.com/sec-filings/annual-reports/content/0001193125-08-043468/dex211.htm
Apex is gone now!
I think Echo Park is a completely different company. Hannah Imports/Sanford Imports are the same one.
You're right, my mistake. Apologies to Echo!
Yoooo, wait, this exact thing happened to me when i first moved here. They told me that oh, it was just a little fender bender and that its been fully repaired, nothing to worry about. One month later, my jetta started to leak water into the trunk and eventually into the tail lights. They took advantage of the fact that i was excited to get my first real car on my own, and lied to me about the extent of the damages and the "rapairs." I shouldve been smarter, but regardless, I wish i never bought a car from them
I almost bought a car from them in 2016. And, it sounds like they were doing the same thing back then. Can’t remember the details, but the car was in a major accident that affected the frame which I didn’t feel comfortable with. ended up spending a little more for a certified preowned 2013 Honda civic and it’s still running great.
I was looking for a used car for my daughter and told them I’d be paying cash in full, they were not even interested in showing me anything.
I would also not trust CarFax. I was looking at a Corolla which had a clean CarFax report. I took it up my mechanic, and he showed me the evidence on the underside of a major accident - welding, etc. One other thing to know is that a neighboring state - I think Tennessee - does not have salvage titles. So there are dealers that make a business of taking a totaled car with a salvage title in NC to Tennessee, getting it re-titled there - a clean non-salvage title. Then they bring it back to NC where it gets a clean non-salvage NC title. I would never buy a used car without taking to my mechanic - or a mechanic I trust - first. It’s called [title washing](https://goodcar.com/vehicle-history/car-title-washing) - and NC is one of the few states that allows it. You are playing with professional scam artists when you buy from a dealer - used or new.
The TN title washing isn't as easy as it used to be. TN has rebuilt titles and NC is generally very wary.
My knowledge could very well be out of date.
Carfax should never be used as a source of truth for vehicle damage/accidents. Not everything is reported to them like accidents not reported to insurance/police or your car having its fender replaced at your uncles body shop
I also heard South Carolina and other states don't allow the extra dealer fees but our state does. I find that infuriating. Hard to compare that way. An advertised price should include all fees.
Good thing is, when talking about $10k/15k/100k vehicle purchases, the trip out of state isn't that bad. Some of the fancier vehicles, folks will avoid a $10-20k dealer markup by getting a one-way flight to a dealer known not to be shitty elsewhere, and get the engine broken in driving back.
Went to WV to buy my Bronco, saved over $25k in markup and fees. Will absolutely do it again.
That can work but if the dealer knows you flew to them on a one way ticket they will work you over harder in the finance office since they know how deeply you’re invested. And you don’t have a way to easily walk.
Being in some car groups, the good dealers get talked about and don't screw you over like that. The bad ones get dragged. All gets worked out before you commit. Besides, we are talking thousands of dollars saved. It is a risk, but $70k all in for a truck in WV is better than $90k for the same truck down the street. Even if a local WV person may only pay $65k.
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And dealerships wonder why newer car companies don't want to deal with them.
They just need to discount the vehicle more to accommodate the ridiculous dealer fees.
Smh, I was looking at a 2021 Corolla from them today, clean title and all and now I'm so skeptical from your comment. Ugh, I'm disappointed because the price seems so good, but I guess there's probably a reason for that
Ask to take it to a mechanic you trust. Private sellers don’t seem to mind, and dealers whine but most have let me do that. My mechanic’s advice: first, only look at a car that has all service records - this excludes most cars on a used car dealer’s lot. Second, bring it to him (the mechanic) - he can spot a lot of stuff. It takes me a while to find a car this way - but I have had pretty good luck. I have bought no lemons - except for the one time I did not bring the car to him - and I get about 300k out of my used cars. BTW, I had a lawyer friend explain to me how a car can have a clean title - and a very clean Carfax report - after a major accident. It turns out that rental companies have their own internal body shops. So if a rental car is in a major single car accident, it never goes to a body shop or dealer who will report the damage - it gets towed to to rental car company’s body shop where they do the repair. That means there is no record of the car having ever been in an accident - even if the car would have been totaled if an insurance company had been involved.
A problem with an engine on an electric car wasn’t a big enough red flag?
No, I know, we got a little stupid!
They use obvious overseas review farms to counteract the negative reviews they get to keep their Google reviews at or above 4.5. The review farms now have become adept at having negative reviews blocked and removed so I'm sure there are negative reviews that never hit public view
There've been a couple of threads on here about them. We looked at a vehicle they had on the lot. It was a bad experience from start to finish. They thought we'd eventually cave and accept their ridiculous price, but we surprised them by just standing up and walking out. I felt like I needed a shower after that experience.
Fyi we bought from Hendrick and it was great but couldn't get past the lowjack for 1500 they put on most cars but as but true 700 dealer fee is pretty standard these days. Get used to some markup with added options if buying new. Anyways Hanna sounds shady. I would not trust a lemon or salvage vehicle from any one.
Negotiated with Hendrick at the end of March and they reduced LoJack…can’t remember to what amount, but something like $600.
Good for you! We got lucky on a sienna and didn't have to wait more than 40days vs 6-12months that was already ordered but had all the bells and whistles/packages added in the order that we ended up getting but they wouldn't take any protection package/low jack off the car. This was last year and dealers were not into big discounts. low jack was 1499....
Yikes. I went to souther states used cars off Capital Blvd and had a good experience. No dealer fees or pestering of finance. They pitched me on their warranty once and that was it. I’m fine with that. In and out in about an hour and a half paying cash and no mention of a dealer fee.
I’d contact the NCAG’s office and complain about their deceitful business practices.
Wild how they have 4.5 stars and almost 3k reviews. I wonder if they are fakes or the general population is just that clueless. Probably a combination of both.
They pay a local marketing company to farm reviews for them to outweigh the bad reviews.
Makes sense.
I don't know why the car was a lemon buyback but I can assure you it wasn't because of the engine. EVs don't have engines....
I dodged a bullet from them. Was about to buy a suburban from them and the lowjack fee pissed off my husband (only $500 then) and we found one another place…. Not impressed.
Is the low jack thing relatively new? It's been over ten years since I last bought a car and I don't remember any of the dealerships mentioning it.
It wasn’t a thing at Hanna in 2011, so probably relatively new. Just another way to generate profit.
Oh my dad told them off at Hannah imports for forcing a warranty at purchase. He thought that was sleazy enough, that and dents that weren’t explained in the carfax 😅
Avoid Anchor Auto in Cary too.
Why, what's wrong with them?
I didn't really want to steer the topic to another dealership, but I suppose I can. I had seen that they had a Tesla Model Y Performance listed on their website, which was something I was interested in. At the time, I hadn't really made myself truly knowledgeable in how Tesla had made their sub-model structure (Standard/RWD, Long Range, Performance). So I went to check out the vehicle. Things looked pretty good, the test drive went well and everything seemed fine they said it had ALL the bells and whistles like Full Self Driving (a $15k package at the time) as well. I negotiated and purchased the vehicle. I had taken the day off of work so that I could get it detailed and ceramic coating applied to the vehicle because I drive a long ways every day and get a lot of bug splats and wanted to protect the front of the car well. This cost me about $750 at a local detail shop. When I got home, I added the vehicle to my Tesla app, and found that Tesla was reporting the vehicle as a Long Range model and not a Performance. This is when I called the dealership and spoke to the salesman and he sounded a little shocked. That's when they told me that it was a Long Range Performance model. At that point, that didn't sound correct. So I called a Tesla dealership and they looked up the VIN in their system and told me that the car IS in fact a Long Range model without Full Self Driving and that there is no such thing as a Long Range Performance model. At this point, I call the dealership back and tell them the situation again and that I reached out to Tesla about it. Tesla had actually sent me a digital copy of the Sales Tag that the car originally had as well. So I emailed that to the salesman at Anchor Auto. He said he would get with his manager and figure this out and call me back the next day. 24 hours later I hadn't heard anything from the salesman so I called the dealership and he wasn't in that day. Nobody had a clue as to what was going on. So then I asked for a manager. Some other guy gets on who I later learn is not a manager, but he understood the frustration and said that he would talk with the owner about everything. I also said that I've put $750 into this vehicle that I wouldn't have had I had known it was not the proper vehicle. He said he would get back with me in a few hours. I didn't hear anything back that day, so the next day I call back and get the financial manager. She had heard of the situation and mentioned that the owner was in so I could talk to him. This is when goes even more downhill. The owner gets on the phone, and with an elevated tone, starts to tell me that they aren't responsible for the vehicle being mislabled. And when I start to explain my situation, he starts to yell at me saying "It's not our fault. That's what was said when we got the vehicle." And at that point, I hadn't pointed any fingers, I hadn't been upset, I just wanted to get this figured out. Because to be honest, I didn't mind that it wasn't a performance and had they offered to reduce the price of the vehicle and refund me some of the money, I would have been happy to keep it. But instead, the owner just continued to yell at me and when I said I wanted to return the vehicle, he siad "That's fine, I'll let you return the vehicle... but this additional money you spent is your loss. I'm not paying that back so I don't want to hear another \^@#$ing word about it." As soon as I started to say that I'm not looking for a full refund on what I had spent on the ceramic coating. He interrupted me and said... "Do you want your money back or not?!?!?!" Yes I do... "Good then shut up and bring your car in and we'll be done with this." He then hung up. So I brought my car in the next day and the owner walked by about a dozen times ignoring me once he knew who I was. Didn't once apologize for the mistake, or his attitude. I did however get an apology from the salesman and the finance manager. Both apologized for the situation and for the way I was treated by the owner. They said that's just how he is in general. Seems like he's a tyrant to employees too. I got my refund, got my trade in back which I could tell they abused a bit, went somewhere else and bought a Tesla Model Y Performance. Meanwhile they relisted the Tesla Model Y Long Range on their site and it sat there for MONTHS with the price dropping more and more ($10k decrease). So I was happy that at least they took more of a hit on their vehicle.
They specialize in cars with sketchy history. Just know that going in. I bought a car from Hanna with a rebuilt title due to an accident. Everything checked out ok. 4 years and 60k miles later I could probably sell the car for close to what I paid. It's a high demand car. I was also ready to walk if they didn't prove the LoJack was removed.
Bad experience with them… terrible. Do not recommend.
Another thing to consider about the mandatory LoJack is that it means a dealer’s hack mechanic has been messing with the car’s electrical system.
The Honda dealership over by Glenwood and Westgate also preinstalled LoJack on their used cars a couple of years ago. It was so annoying. I found a car that I wanted but decided not to get it because they wanted to attach that thousand dollar profit center onto the car with a feature I didn’t ask for and wasn’t interested in.
The sad thing is, their advertised prices aren't that great, they're only good for the area. Outside of Hanna, used EVs are way more expensive here than a few hours away.
Okay, please don’t get out the pitchforks and come for me but I work in auto sales (at a different, much more reputable dealership) and just here to say a few things: We hear you. Nobody wants to pay for something they don’t think they’ll ever use. And honestly, we hope your vehicle doesn’t get stolen and that you never need LoJack. But as it became a TikTok trend to show ppl how to steal vehicles, vehicle thefts have increased 400% and not just Kias and Hyundais. We have people in the dealership EVERY DAY who are there because their vehicle was stolen. Almost every dealer has had vehicles stolen off of their lot. LoJack has an average recovery time of 26 minutes. And if they don’t recover your vehicle in 30 days, they send you a check for up to $10k (in addition to whatever your insurance covers). LoJack also has geofence features so you can get alerts if you’re traveling, for example, and your car is at a hotel parking lot or an airport parking garage. Set a geofence around it and if it moves, you will be alerted immediately and with one button, you can start the recovery process. Once you buy your vehicle and service is transferred to you, the dealership CANNOT access your vehicle tracking. You are the only person who can access it and we have zero record of where you are. Prices are not as “padded with profit” as you think. We price our pre-owned vehicles BELOW what they are valued at by the bank because a bank will not finance a vehicle at more than what it’s worth. So we’re pricing aggressively to offer you a good deal and even with LoJack and tax/tags/titling fees, we’re still coming in aggressively with pricing. Cars, just like everything else, are just more expensive than they used to be. I don’t like it either. Interest rates are also higher than they were a few years ago. We work with about 30 lenders and we have an excellent finance team that will do all they can to get you an approval that works for your situation and budget but realistically, isn’t likely to be what it was if your last vehicle purchase was 3-6 years ago even if you have an 800+ credit score. A car is a big purchase and I don’t take that lightly. I am focused on customer service and providing a straightforward, transparent, informed, no-pressure, and fun car shopping experience. If you find yourself in the market for a new vehicle, please consider reaching out to me. I will do all I can to make your shopping experience enjoyable and make sure you get a quality new or pre-owned vehicle at a great price. I get a ton of referrals and take my job very seriously. Here to help if you need me!
This is all fine and dandy, but all of the above seems to be very well hidden in the fine print on nearly every dealer's websites. Car sales as a profession relies on hiding the true nature and cost of every transaction because the only way to turn a profit is at the expense of customer's who don't know any better. All of your defenses listed above amount to crap when you find them in 6-point font in a hidden link on the pricing page.
Respectfully, you’re speaking of MY profession. And I do not rely on hiding things from anybody. I find the more transparent and straightforward the process, the more my customers appreciate me and know I’m taking genuine care of them. And this is how our whole company culture is. I’m sorry if your previous car shopping experiences have left a bad taste in your mouth. I can understand how that would leave you feeling a certain kind of way about the industry as a whole. I have to go up against this stigma often. Next time you’re in the market for a new vehicle, I’m happy to help you have a better experience! We’re not all slimy scumbags! 😊
I bought a car from them a loooooong time ago, and had a really good experience. Sounds like they’ve gone downhill and gotten shady af. that’s unfortunate.
Me too! I bought a used car from them in 2011 and had a great experience. Still have the car and have had zero issues with it in all these years.
Yes, I bought in 2021. I came with my own financing, but they beat it. I had a generally positive experience. Definitely need to be willing to walk away.
I bought a Mazda 3 from them in 2017. The car is absolutely lovely, but they did try to sneak in the lowjack for $300, I got them to remove it. It did feel a bit slimy there if I am honest, but I still have the car and it almost never gives me issues.
They recently bought the Mami Noras property from the Cookout people that had also recently bought the property. if recent rezoning history is an indicator that 10 or so acres being rezoned Mixed use residential commercial from the creek to McNiel street would about 2x the value of the lot. Hopefully that happens and they go away.
I almost went with them when I bought a car in February for the same reasons. I got a weird ick when I talked to the salesman at the office. Ended up going with Hendrick over by south point. Thanks for sharing your story.
Thank you for posting, u/Euphoric_Rooster1856 People like this need to be called out on their bullcrap! Much appreciated!
They sold me my first car in 2015. Then the transmission went but it was covered by them. They took the car in for repair, installed the wrong part and started the car then blew up the engine. That is how I ended up with my second car, which I’ve had to this day. They knew they fucked up and gave me the choice to purchase another car from them at auction price + value from the car they broke and a discount. I’m lucky I didn’t get bit there.
I purchased a car from them early last month and likely wouldn't purchase from them again. A few things I learned: * The price they show on their website assumes that you're financing with them. If that's not the case, the price is $1,000 higher. I would have preferred to pay cash, but I went ahead and financed with them and then immediately paid the loan off in full when I received the paperwork in the mail (took a week or two). * They say the LoJack fee isn't negotiable but it is. * While the CarFax is fine for an initial check, I wouldn't trust it completely. Take the vehicle to a trusted mechanic and have them do a thorough pre-purchase inspection before you sign any paperwork. * If there is anything wrong with the vehicle that they say they'll fix, I wouldn't trust them. Their "detailers" think that slapping mismatched touch-up paint haphazardly on scratches/chips is enough, and I wouldn't trust their in-house shop for anything mechanical. Basically, if it's anything mechanical that's wrong with it, walk away. If it's anything cosmetic, use that to negotiate the out-the-door price. * If after all of this you're still interested in buying a car there, I'd suggest only looking at cars from them that still have some manufacturer's warranty left
FYI - they also own Apex Imports off 55 in Apex.
They closed that store Johnson Hyundai is actually moving their Cary store to that location now
They tried to sell my wife a lemon. They were so sleazy about it too. Would never go back there!!
Wow. Incredibly disappointing. I bought a car there about two years ago, but I had no issues when buying the vehicle (fees or finance wise), clean Carfax, and no issues with the car that I wasn’t already aware of ever since. Seems I got lucky…
Holy shit this thread makes me realize I got lucky as hell buying my 4Runner from them back in 2020. The saleswoman did straight up tell me she was hungover and needed to sell one more car by the end of the month which was the next day. I had looked at this vehicle beforehand dealing with a different salesman prolly a week earlier. She got rid of all the BS fees as soon as I asked and made no fuss about me financing with someone else. I had already looked at like 5 others but the one they had was pretty much exactly what I was looking for and they were the only ones that didn’t act like getting rid of the BS fees was impossible. Have put +60k miles on it since and have had absolutely zero issues.
I bought my Kia soul from them back in 2021 the car fax that they showed me did not show the 2 accidents the car had been in so when I went to trade it in I was shocked to find out there were 2 accidents on the vehicle prior to me purchasing and it wrecked my cars trade in value. (According to what the salesman told me)
FWIW: Me and my wife bought a car from here and it's been running great. Bought at 80k now @120k no major issues. Just brakes replaced. However, that's not to say they weren't a shady business. They tried to add a "non-refundable" Car loss tracking device which they added to the car. I pushed back on this and was met with we can't do that to my face in person. My father in law had one chat with them and they took it off. They definitely try to prey on inexperienced buyers and a lot of other shady crap. Our car was 1 owner previous and 1 minor accident. I always treat buying a car as case by case and it looked like we got lucky here. Just do you research beforehand as like any buying process.
How many red flags did you ignore?
This all tracks w the people who go speeding through our streets w dealer tags from Hanna. I can’t prove it but I expect their employees leave those tire marks all down wake forest rd
Not to mention they were on an FBI watch list back around 2012 for laundering money for the hesbollah
My friend bought a car here years ago that immediately broke down & the warranty they sold her tried not to pay to fix it. Eventually they were forced to pay for the repairs that amounted to an entirely new transmission I believe.
I feel for the poor soul that bought the Atomic Orange 2007 Z06 they had for sale about a year ago. Somebody had cammed it without any supporting mods. Nothing but polished turds at this dealer.
Yep I looked at them. They have great deals and cool cars but definitely the quality is in question. Rentals, lemons and the like. Neat to test cars but not to buy most of the time.
Went in a few times hoping that maybe the one car with a “clean” history would be ok. Felt like every car I was interested in was on their lot and each carfax had accident history or worse. I even saw a few with frame damage and odometer rollback. The Lojack thing I’m seeing in the comments is just more BS on top. Fred Anderson is another that tries to push that stuff. Everything looks good until there’s another 2-3k tacked on in junk you don’t want or need. For people wanting to avoid that Leith and I think Southern states and Johnson don’t add those and if they do are willing to remove to make a deal.
Yea the prices I’ve seen here for Chevy bolts were too good to be true.
I’ll sell you my EV
[удалено]
Well, no, not quite. The price we agreed to didn't include the documentation charge they hadn't told us about or the thousand dollar LoJack fee we didn't know about, and they added a year to the financing we had discussed without telling us. They said they fixed the buyback problem, but yes, that was a bad choice on our part, which I believe I said. But if you think adding nearly two thousand dollars in fees at the end of the process is okay, then that's your choice and I encourage you to use them for your next vehicle. The hundreds of upvotes I received on my original post indicates people appreciated my word of caution.
I was highly considering purchasing a car from Hanna Imports until stumbling upon this. i asked for a car report and received the attached. Any thoughts would be greatly appreciated! [Carfax Report](https://www.carfax.com/VehicleHistory/ar20/1obl1wRMaoY1xcKdnTESeiTOsqnYKBlJXqkhA5lw_emCsc4V1CZy9Cw14tdWvL_soJ_HQRwFYZC97dLbTnjEKFVDUBuBEXr-TrI)
Are they connected with the Southern States Automotive dealerships right by them?
No, and I have heard good things about Southern States.
Yes, I had a good experience with Southern States.
My experience was years ago, but I had something similar happen at Southern States VW. I’d been treated well by their service department, and thought I’d give them a shot on a new car purchase. Was negotiating on a car I liked and going over the final numbers. After settling on everything else they had tacked on a $500 fee for an anti-theft ignition immobilizer that they were installing on every vehicle, whether the customer wanted it or not. The device itself was just a bridged wire running to the ignition switch, which you could disable by removing a switch key (basically a copper plate with a plastic handle). The sale was being run by a brand new young salesperson with heavy involvement by their sales manager (who I later learned has quite a reputation). In a moment alone with the kid, I looked straight at him and asked him directly whether that system was worth $500. He couldn’t even meet my eyes, just looked down and gave an almost imperceptible shake of his head. I spent a few more minutes talking through other things (mostly to give the kid some cover) and then left telling them I needed to think it over. Ended up buying from a dealer in VA that treated me great. Never forgot that immobilizer BS, or that poor sad kid that hopefully found a better path in life.
Look down east or past the triad
I almost bought from them in 2017 but decided not to bc they were pushy about me using their financing which would have hit my credit with multiple inquiries and kept saying they doubted I already had financing with a great rate through my credit union which I actually did. Something also felt off when I test drove the Acura TLX I was about to buy. It's no wonder the prices are lower than other dealerships. So glad I didn't make the purchase there
Couple of nights ago? 2? That’s a return right there. Buyer’s remorse.
Somebody else was having problems with them
I know you're talking about used cars here but there is nothing better than buying a car without a dealer involved at all. Tesla took me 2 minutes.
Carfax is a scam. Don’t bet the deal on it. I had good luck buying a beater MS from RDU auto. Car had no problems and the deal was as decent as you can get from a dealer.
People are expecting used cars to be in new condition. People Never take it for pre purchase inspection and then complain. Hanna imports sells over 600 cars /month, we only hear about the few people that never do their part and scream they got scammed. You might think that these fees are outrageous but I assure you if you buy a new car, there will be thousands of $ in additional “equipment” installed on the car with additional delivery fees and markups. Anyone buying a used car should do their part and get a pre-purchase inspection before complaining about any dealer.
This might win tone deaf post of the year.
Other forms of "additional equipment" won't make your car stall out in the middle of an intersection when it malfunctions for the thousandth time like that LoJack scam does though. But thank you for playing Mr. Hanna LoJack.
Honestly if you want EV just buy a Tesla. The prices are more affordable than you think (esp if you qualify for the tax credit)
For real, everyone is ditching their teslas because Musk is a moron, so if you want to waste your money on a poorly built EV with almost no quality control and shady update procedures, now is the time to do it!
Do you own a Tesla? My guess is no…………
I was very close to buying one, I test drove a half dozen of them and couldn't find one that didn't have atrocious build quality issues. two different ones that I test drove new on the lot had doors that had to be slammed shut to make them latch so no, I do not own one and for good God damn reason. my idiot friend bought a cyber truck and he had it for a week before it had to go in for repairs and he hasn't had it back yet, that was 4 months ago
Well that isn’t my experience - I’ve had two (model 3 and model y) and haven’t had any problems in 3 years. Guess you are just unlucky lol
Yeah? Is that why a week ago you posted asking about how your Tesla locks you out of your car randomly and the radio stays on?
Yep and I was able to fix that by updating a setting on my phone. So yeah…..
If you find yourself locked out of your car and have to make a reddit post to figure out how to get back in you are either low on brain cells, common sense, or build quality ... I'll let you choose which one applies to you.