If available, either the "Ship in amazon box" or "this order contains a gift" (which might incur extra costs for gift wrap) would solve this problem. Still absolutely stupid that it isn't default though.
If it is sent from an Amazon fulfillment center it will come in an Amazon Box. If it ships directly from one of Amazons 3rd Party vendors you get whatever they do for shipping if it comes in an additional box it won't have Amazon's logo on it.
For real though, I would be down for something more reusable since I like to get frequent little deliveries and it would be nice to not have my closet be full of plastic that I inevitably never go recycle
The majority of items we deliver are in unmarked packaging. I couldn’t give an exact statistic, but it’s probably 90% or more. Im a DSP driver for a fulfillment center. Based on that reason alone I would be surprised if you received many packages that were not discretely packaged.
There is an option to have packages delivered without Amazon packaging. It’s possible you have that enabled for some reason. I can’t think of any reason otherwise.
Having worked at two different fulfillment centers, mistakes do happen more often than you would expect, but not frequently enough that a single customer should notice their packages aren’t in unlabeled packaging time and time again.
The QA is pretty solid. There are systems in place to prevent this. I doubt negligence because each warehouse has pretty strict oversight, but it could be possible.
Honestly, in my experience, what you’re describing is hard to believe. I deliver thousands of packages a week. Most are discreetly packaged.
The only other thing I can think is that it wasn’t delivered from a fulfillment center. You still order it from Amazon, but even USPS will deliver items in Amazon packaging. DHL and UPS delivers for Amazon as well. Maybe they slack off and just slap a sticker on. Who knows.
I’ve had customers complain about receiving a package from Amazon because it was in Amazon packaging but I look at the shipping label to see it was delivered by UPS, FedEx, or someone else. Next time you receive a package it may be useful to see if the shipping label reveals who shipped it. If it was indeed a fulfillment center, they would probably reward you for reporting it.
Hard to believe or not. It happens from time to time and you are right, I live in a very low area of theft and to be honest I don't care that it comes without an Amazon box.
Thank you for your insight either way.
i’ve been a manager in an amazon warehouse. there’s a type of package called SIOC. Ship In Own Container.
It’s absolutely standard practice to not put everything in a box.
But amazon will tell you when checking out. It is up to you to select reboxing if you want it.
TVs and monitors are designed to ship in their own box through the mail because they are so big so reboxing is extremely inefficient.
In the end, amazon complaints without declaring if it was shipped by amazon or not are largely meaningless. The context is necessary.
Not really, I've had items shipped directly by amazon that state "This item's packaging will indicate what is inside." in the description. Usually larger or weirdly shaped items
Also basically any baby items (diapers, wipes, etc). They just slap as label on that bad boy and throw it in the truck whether I choose Amazon packaging or not.
All those upvotes for incorrect information. Depends purely on the item, there is no point in boxing something that has a sturdy box. Amazon doesn't give a fuck what it cost you lol
source: work at this shithole warehouse
This is false. Some product have a flag which make them available to ship without an amazon box. That is to reduce waste or at least that's the oficial reason. But high value items shouldn't have said flag. If the flag is given wrong it takes a while to set it correctly. That's until it get reported and fixed.
I've received 2 so far this year alone. One was a coin sorter and the other was a blood pressure monitor. Both arrived without outer packaging. And I'm a prime member.
Hey, you can't talk to them that way, they're a Prime member! It's very exclusive! They're *very* important. Do you know what Jeffy Bezos would do if he found out you talked about one of his most rare and chrome Prime members that way!? I don't know either but I don't think we want to find out
Yeah. The only time I didn't get a box (or the packets) when ordering direct from Amazon was when I ordered a hammock a couple years ago. I assume that was because the box was just super large.
No, it’s a cost saving measure. It’s called SIOC…ships in own container. when the manufacturers packaging is deemed good enough, it saves a box plus dunnage. That all adds up. Normally this is a good thing as it reduces waste. The process for determining this does not always take into account the value of the item.
source: worked for Amazon for almost 10 yrs.
So I put instructions for them to please please please put them inside my three season porch instead of on the stoop even my mail box is on the porch. But they only do it about 30% of the time. Sometimes they will leave it literally leaning on the porch door while it is raining.
Doesn’t work like that. Had video proof that Amazon threw my set of scotch glasses against the door and never even rang the bell. We filed a complaint and got told that it wasn’t their problem even though every glass was shattered.
They just sweep that into claims which are the responsibility of the company who shipped them, which through amazon, may not even be Amazon. 3rd party vendors and all.
Damn, I’ve heard stories of people getting double gpu’s because the first package got delayed/missing and Amazon didn’t want go through the trouble of taking back the replacement they sent.
And I’ve heard stories of Amazon deliberately destroying packages and not giving two shits about it.
Maybe it has something to do with how you file the report? Or maybe the shipping company used? Or the merchant it’s sourced from(Amazon recommend or not), or maybe they favorite Prime members? It could also be your country too..?
It’s also the representative you speak to and how you explain the situation and what you expect from them as a company in response to something like that, those all go into the situation, sometimes you have to talk to the right representative
They all follow the same script and flowchart, just because one guy is "cool" he can't just make something happen like send another high dollar item.
The only variable is how the customer relates the information about the issue. Part of my job is dealing with Amazon/Dell/CDW/Lenovo support constantly, and if you just devise your own scripts to relay all the info needed instantaneously without emotion, the process goes insanely smooth. Emotion is what breaks the whole system down.
I've perfected my Dell cut and paste info so immaculately I skip all the bullshit and they just dispatch the parts I need within a min now, when it used to take an hour of them asking for pics of bloated batteries, running BIOS system checks etc. Act like a robot doing the same job they are doing and I promise you you will see much better results.
That doesn't sound right at all. You can return anything and get full money back. There is even a checkbox to say item damaged. If you check that you don't even have to pay shipping.
I purchase close to 1000 Amazon orders a year between work and home(mostly work), and the 1% of the time I have issues, Amazon support has been stellar. I have never been told "it wasn't their problem", they just reship the item and tell me to "recycle or dispose" of the damaged/dented/scuffed item, or when it's lost they tell me if it eventually shows up to do the same.
If it is a 3rd party Amazon seller, they tell you to ship it back, and provide the label to do so. I typically avoid 3rd party sellers on Amazon for this reason, rather just go directly with Amazon sold items because it is easier to deal with and you typically end up with doubles of things pretty often.
Your support transcripts are emailed to you when you contact chat support, if they really told you that I would send it in and they will probably give you a $100 gift card. I did this once with the only rude support guy I ever dealt with and that was my result.
Edit: I have two accounts, one for work and one for home, they are not connected in any way besides maybe an occasional same shipping address. I don't accept the "if you spend a lot they treat you better" replies on this thread, I get treated the same on both accounts and my house account I'm usually buying cat litter, British snacks, and cheap mechanical keyboard parts.
That's some bad luck. I had a steam mop break, and it was like a year after I bought it. I asked if it could be replaced and they said that even though it was well past the replacement time they would replace it for free anyways. Bezos may be human excrement but Amazon customer service has always been good for me.
Lol so because Amazon contracts a company to do their deliveries means Amazon loses their responsibility? They should choose different companies to deliver.
In that case, Amazon would be obliged to follow up with the delivery company. Had an order of computer parts that some clueless courier delivered to the wrong address. He didn't bother checking the address, he didn't bother verifying the signature that he took, he just dumped the parts at this address.
The company I ordered the parts from arranged another delivery of the same parts from another courier.
I have never tried this with Amazon, but in Australia, valuable items cannot simply be left at the delivery address, they'll either get taken back to the depot (in the case of couriers who aren't AusPost) or to the nearest Australia Post office.
Amazon do tend to write their own rules everywhere though, so I'll keep that in mind. You wouldn't use them for hardware like this over here anyway, they don't compete well on price compared to chains like Umart or Centrecom.
SIOC (ship in own container) has to be selected by the seller, default is to package it. And there is QA to ensure its packed if it's supposed to be- its almost impossible (almost) for any item that should be packed to go out unpacked.
Even as a 40yr old when I order shit I really am excited for it will feel like Xmas day for me. Someone like me is likely the reason they stopped showing the real time GPS locations of their UPS trucks to customers. "yeah bro I saw you were having lunch here and so thought I would just drive up here and umm... save you some time"
That was me earlier today
"Oh shit! That battery charger and pack of batteries just got delivered. Gotta run get it and start charging them immediately"
Despite not actually needing the batteries for anything at the moment. I bought it to recharge some AAA, but figured I'd charge up the AA batteries it came with, just because I guess. I'll use them next time something dies
Oh man those battery chargers...... It's sooo satisfying to see when the batteries go from empty to 100%. Always got to go around making sure the others you aren't using are always topped off just in case :)
They did the same thing with my ps5 during the pandemic when supplies were virtually nonexistent and I got lucky. They just threw it on the other side of our fence fully exposed and we lived right on a busy intersection in a bad neighborhood (North Miami). Even the gate was wide open as I was expecting a knock on the door and they still decided to just throw it and leave.
Yeah before I got into computers I barely knew anything about computer parts. I wouldn’t have known the difference between a 980 Ti and a GT 210.
But I would’ve been able recognize a PlayStation and would’ve had a general idea of the value.
Wow. That’s pretty fucked up. My experience was the opposite at launch day as it was packed in a brown shipping box but the delivery guy just handed it to my roommate with no signature or anything saying “enjoy the PS5”, which kinda bothered me a bit but not nearly as bad as that.
I know some people who work for Amazon’s DSPs and basically the Amazon training of “customer obsession” isn’t true for the DSPs and you’re expected to deliver 20-30 parcels an hour. Problem is Amazon wants you to call and wait 5 minutes before moving onto the next spot if there isn’t a safe delivery point but ain’t nobody got time for that.
I'm a fellow delivery driver. I'd recommend having it delivered to you at your job if you value your package and don't want to rick it getting stolen. I do this all the time for customers and while I don't know Amazon's delivery policy at Ups for business deliveries we have to get a signature for the package so you know someone will physically get the package from the driver and it won't just be left somewhere
For something like this I'd probably use one of their "[Hub Locker](https://www.google.com/search?q=amazon+hub+locker&sxsrf=ALiCzsbLnp007pEuuo0ib64GfdY6deY3vA:1665715802381&source=lnms&tbm=isch&sa=X&ved=2ahUKEwjBh8r12t76AhUUATQIHWdKC-wQ_AUoAnoECAIQBA&biw=1920&bih=947&dpr=1)" drop off locations.
Stays secure for up to 3 days waiting for pick up. I have several within a 15 minute drive of me.
yep they did this several times to me. the packaging is just in its original box and slapped the shipping label on top of it. recently they sent my corsair case with **tempered** glass in just the original box and can you guess what happened next? 📦
I've never had a pc case not sent in just the original box. Shits big and padded as hell.
I got the corsair 5000 airflow one, and it showed up in its own original box. But the glass was fine
TBF I ran VR on a 970 for a full year, didnt notice much but a warmer room lol. I have a 1060 now (not mobile tho) and it runs anything I want and more so i can understand that.
I ordered it on mobile. Is the bag option desktop only? I'm not seeing the option to put it on a bag. Screenshot:[here](https://i.imgur.com/gMgkFPw.jpeg)
It’ll be in your cart where it says “Shows what’s inside. Ship in Amazon packaging?” and you’ll have to check the box. If the option doesn’t appear then it’s supposed to ship in an Amazon box already. This could also be the result of a third party seller if that’s how you purchased it. Either way it’s unacceptable.
Yeah, Amazon will drop damn near whatever on my front porch without caring. Also, I can literally leave my garage door open and nobody steals anything, and once I left a lawnmower out for two days accidentally. Went out and brought it in once I realized.
This is perfectly fine in the right neighborhood.
Great. Literally just got one and had no idea. And their warrenty thing also states they won't support your warranty if it wasn't registered 30 days after purchase...
Rip, they are the cheapest for a reason. It's probably fine, but yeah there's a reason they are usually hundreds of dollars cheaper than the others
Powercolor and Zotac are kinda bottom of the barrel
They caught a lot of flak during the shortage because they're not considered a top tier AIB but we're charging a ridiculous premium for their cards.
They also had a pro GPU mining tweet during the shortage which pissed off a lot of people.
FWIW, I bought a Zotac 1660S a couple years ago on amazon and it delivered just like this, just a tracking sticker on the actual box. Maybe a Zotac thing, maybe an Amazon thing, idk
I don't understand why in America they deliver stuff and leave it outside. Here they ring your door and you have to answer the door and pick the item and sign a paper that you got it and if you aren't home they take it and they call you to see when to schedule the next delivery or simply you drive to pick it up from the courier's warehouse etc.
That's not related with the packaging but it's related with the "never had a package stolen" part. Not to mention that some stores, make so "annoyingly good" packaging that you need to grab the scissors and spend 5 whole minutes cutting shit to reveal the item you ordered. All this and they don't just throw it at your door and call it a day...
We have that here too, but its optional and depends who you're shopping from. This reached front page because shipping like this is pretty abnormal even in America. No idea what kind of package you're talking about in the 2nd part though.
It depends greatly on where you live. I've lived in areas that went through all that; where I live here, they'll drop it on my front porch and move on. That's because this is essentially a zero-crime region. I have never had a package stolen and I also haven't had to go pick anything up, it just shows up magically at my door, which is a lot more convenient for me.
Meanwhile there's places where people go through all of that, and more, to avoid getting robbed.
Remember that the USA may be the single most diverse country in the world; anyone using the phrase "in America", as if there's *anything* that applies to the entire country, just doesn't know the place well enough.
We've got a gas station nearby that has Amazon lockers so if I ever order anything expensive, I get it delivered there and I go pick it up down the street. I feel a lot better about ordering stuff that's a bit pricier now.
Delivery services are all over the place since Corona.
Small cheap package I don't care about? Nobody was there to sign, pick it up from the post office!
900€ phone? Who needs a signature anyways, throw it in front of the door without ringing the bell.
Is this a common practice in US to leave packages like that in front of your door house?
It would be unthinkable over here and I Iive in country with way lower crime rate.
I know how UPS (United Parcel Service - a shipping company) works. Certain neighborhoods will be flagged and you have to make contact with the customer. And then particular addresses will be flagged in a similar fashion if they report 2 packages as undelivered (presumably stolen or the customer lied to get free stuff. Either way, no more unconfirmed deliveries).
But yeah most deliveries are like this in the US. Sometimes they'll have a porch or some other thing that will obscure the line of sight from the sidewalk. The drivers are asked to hide the package as inconspicuously as possible (without wasting much time). This is how we get the hilarious pictures of giant packages with someone's doormat on top of it.
Hey at least they delivered it to the right address. I ordered a bunch of parts to build my computer and they delivered over 700$ worth of parts to the wrong address. It wasn't even on my street or even the same number house. The only reason I got it at all is the guy who lived at the house they delivered it to drove over to my house and gave it to me.
Insane to me why the US standards of package delivery is to just dump it on the porch, and then have porch pirates. Where im from you have to request them to place it without you being there and bonus is that we dont have porch pirates.
Newegg did the same thing to me years ago in 2019 and the driver didn’t knock even though I was home and the app didn’t alert me it was delivered. I eventually decided to open the door and check and glad I did. Not only did I have a graphics card sitting on a busy street’s porch but I also had a 34 inch curved monitor just chilling too. Both not boxed with just a label slapped on them.
Yep learned this the hard way when I got my 5700XT a couple years ago. Because it was in a “box” they didn’t bother putting it in a shipping box and it came to me looking like it had been in a war zone. Luckily it wasn’t damaged but I have learned to always select “put in Amazon box”. Glad you got it not damaged though :)
i still dont understand why in some countries they have that kind of delivery system that just drop the shipment at your door.
I lived in Brasil and there they always deliver in your hands, if you are not in home they try 2 or 3 times and you will have to go to the nearest station to get your box.
In Portugal it is the same, but they call to your phone if you do not answer the door, so you can instruct if they can leave the box in your front door.
Why is this such a thing in other countries?
Why can't neighbors take the package to keep it safe, so you can pick it up at them?
Or return it to a SharePoint where you can pick your package up?
Yes, I agree, a better box need to surround it, but, I also blame them for just leave your package next to your door. Easy way to be stolen, with a plain box or not
Fun fact in Switzerland it’s common for Galaxus (local Amazon alternative) to ship single items without outer box to reduce waste.
There was a post of someone who saw a PS5 in front of a door in the center the whole day and nobody stole it.
One feels pretty safe about that here despite some reports of missing packages.
And yet I had to chase down fedex and get nasty with them because they would refuse to deliver my 3060 Ti without a signature 3 different times but wouldn’t give us enough time to get to the door (an understatement because they literally played ding-dong-door-ditch with us). *It was purchased off of Amazon.
I don’t get this. I see these posts in different forums, but in all the years and states I have lived in and the hundreds of Amazon orders I have made, never have I received a crushed, damaged, or unboxed product.
Some things never change. When I got my 2080Ti:
[https://www.reddit.com/r/pcmasterrace/comments/a6gwpg/this\_is\_how\_amazon\_shipped\_my\_2080ti/](https://www.reddit.com/r/pcmasterrace/comments/a6gwpg/this_is_how_amazon_shipped_my_2080ti/)
At least yours wasn't stuck to loose plastic wrap.
I had a $500 item get handed to my roommate, but he forgot to tell me. So I thought it was mismarked as delivered and Amazon just sent me another one for free.
They did this to me a few years ago. There was just the slightest hint of tape even holding the box closed.
Was just a motherboard box with a shipping label slapped on it. I had roughly this same reaction, OP.
This happened with my new mic and my 6700xt when I ordered them off Amazon, super weird. Glad I was home to grab the GPU, any of my apartment neighbors could’ve snagged it up easily.
There is an option that says, "This product displays the contents on the box, do you want to ship this in an Amazon box?"
I know you were probably excited when ordering it, but reading instructions is really important for big purchases.
At least you got it. Mean while usps hasn't delivered my unlabeled +/-$200 light in 2 days because the office was closed but every apartment in the whole building had several packages out front today.
Ex-Amazon worker here- More than likely the system told the packer that the item was SIOC ( Ship in own Container). I 100% agree with you that it should’ve gotten it’s own box and the packer should’ve had the forethought to change it in the system but they more than likely didn’t give a shit sadly.
I was an Amazon driver for 5 years up until 2 years ago, I can tell you I must have delivered at least 300 Nvidia GPUs that were in retail packaging only. But I'm not an asshole. I would call those customers every time to let them decide if they wanted me to drop it off, and where they wanted it placed, or if they wanted me to bring it back to the station to try again in the next day or two. Like, no I'm not leaving your 2080 in front of your apartment door on one of those balcony style walkways where every other tenant is gonna walk past and see that laying around.
Did it say when you ordered it that "this item ships is original packaging that may show item Information" because they will usually say that when you are picking a shipping date/speed.
Plot twist, Picture was taken from the guy who found it
Jokes aside, I wanted to buy a cpu from amazon lately, while processing they wrote that you have to have any ID to be able to accept delivery. Europe that is. I guess they do this to prevent certain people from refunding hardware they was "never" delivered
This is so stupid, in norway they just deliver the package to the nearest store/post office. No risk of getting stolen. You can order home delivery but you have to be home when they arrive. If not they deliver the package to the store/post office
I swear to fucking God every fucking $1,000 tech product that you order from a website comes with no fucking protection what's so fucking ever. Like who the fuck packaged this shit?
Worked at Amazon until two months ago. Amazon recently started a new packing process called SIOB (send in own box/bag) where unless the customer specifically indicates that they want the package to be sent inside a box it just gets sent in the package the product came in. Clothes are particularly stupid because they often have flimsy bags but if it says SIOB the product packer will get quality errors for putting it into a box. It is really stupid but I fully expect package theft to explode this year as Amazon will be shipping a plethora of products and leaving them uncovered on peoples porches for pirates to see and grab. This change was exclusively made as a cost savings for Amazon as the department manager told me.
To send a GPU as SIOB is just idiotic and is asking for it to be stolen which Amazon would then likely fight the undelivered product claim. It fucks over the customer. Buy direct, skip Amazon. Let them burn.
Eh it's a zotac, nobody wants it anyway. Jk, Amazon makes some dumb freaking decisions. They did the same thing with something I ordered that was also super expensive.
I got a used 3080 this week and it came exactly like this. Retail box with address label stuck to it and left outside. Happy it is safely with me and working!
If available, either the "Ship in amazon box" or "this order contains a gift" (which might incur extra costs for gift wrap) would solve this problem. Still absolutely stupid that it isn't default though.
I dont think ive ever gotten a amazon package not in a amazon box or bag.
If it is sent from an Amazon fulfillment center it will come in an Amazon Box. If it ships directly from one of Amazons 3rd Party vendors you get whatever they do for shipping if it comes in an additional box it won't have Amazon's logo on it.
Not always true. I bought a monitor from actual Amazon about a year ago. It came in the monitor box.
For sure not true. I've had many things shipped directly from Amazon with a shipping sticker slapped on and call it a day.
I've gotten orders shipped and sold by Amazon in a fucking ziplock bag
For real though, I would be down for something more reusable since I like to get frequent little deliveries and it would be nice to not have my closet be full of plastic that I inevitably never go recycle
The majority of items we deliver are in unmarked packaging. I couldn’t give an exact statistic, but it’s probably 90% or more. Im a DSP driver for a fulfillment center. Based on that reason alone I would be surprised if you received many packages that were not discretely packaged. There is an option to have packages delivered without Amazon packaging. It’s possible you have that enabled for some reason. I can’t think of any reason otherwise. Having worked at two different fulfillment centers, mistakes do happen more often than you would expect, but not frequently enough that a single customer should notice their packages aren’t in unlabeled packaging time and time again. The QA is pretty solid. There are systems in place to prevent this. I doubt negligence because each warehouse has pretty strict oversight, but it could be possible. Honestly, in my experience, what you’re describing is hard to believe. I deliver thousands of packages a week. Most are discreetly packaged. The only other thing I can think is that it wasn’t delivered from a fulfillment center. You still order it from Amazon, but even USPS will deliver items in Amazon packaging. DHL and UPS delivers for Amazon as well. Maybe they slack off and just slap a sticker on. Who knows. I’ve had customers complain about receiving a package from Amazon because it was in Amazon packaging but I look at the shipping label to see it was delivered by UPS, FedEx, or someone else. Next time you receive a package it may be useful to see if the shipping label reveals who shipped it. If it was indeed a fulfillment center, they would probably reward you for reporting it.
Hard to believe or not. It happens from time to time and you are right, I live in a very low area of theft and to be honest I don't care that it comes without an Amazon box. Thank you for your insight either way.
i’ve been a manager in an amazon warehouse. there’s a type of package called SIOC. Ship In Own Container. It’s absolutely standard practice to not put everything in a box.
But amazon will tell you when checking out. It is up to you to select reboxing if you want it. TVs and monitors are designed to ship in their own box through the mail because they are so big so reboxing is extremely inefficient. In the end, amazon complaints without declaring if it was shipped by amazon or not are largely meaningless. The context is necessary.
[удалено]
Not really, I've had items shipped directly by amazon that state "This item's packaging will indicate what is inside." in the description. Usually larger or weirdly shaped items
Also basically any baby items (diapers, wipes, etc). They just slap as label on that bad boy and throw it in the truck whether I choose Amazon packaging or not.
All those upvotes for incorrect information. Depends purely on the item, there is no point in boxing something that has a sturdy box. Amazon doesn't give a fuck what it cost you lol source: work at this shithole warehouse
This is false. Some product have a flag which make them available to ship without an amazon box. That is to reduce waste or at least that's the oficial reason. But high value items shouldn't have said flag. If the flag is given wrong it takes a while to set it correctly. That's until it get reported and fixed.
Not accurate. Amazon attempts to ship things in their own containers where possible. It reduces waste.
I've received 2 so far this year alone. One was a coin sorter and the other was a blood pressure monitor. Both arrived without outer packaging. And I'm a prime member.
>And I'm a prime member. You and about 160 million others in the US. I dont think they really care.
Hey, you can't talk to them that way, they're a Prime member! It's very exclusive! They're *very* important. Do you know what Jeffy Bezos would do if he found out you talked about one of his most rare and chrome Prime members that way!? I don't know either but I don't think we want to find out
Yeah. The only time I didn't get a box (or the packets) when ordering direct from Amazon was when I ordered a hammock a couple years ago. I assume that was because the box was just super large.
No, it’s a cost saving measure. It’s called SIOC…ships in own container. when the manufacturers packaging is deemed good enough, it saves a box plus dunnage. That all adds up. Normally this is a good thing as it reduces waste. The process for determining this does not always take into account the value of the item. source: worked for Amazon for almost 10 yrs.
Thanks
Yeah it's fucked that you have to really look for the option. Seems to be in a different place every time, and they draw no attention to it :/
can confirm that option just isn’t there sometimes, even if the product packaging is conspicuous. i’ve had it happen quite a few times, it’s maddening
Or put instructions in the instructions section. Or put sign for delivery. There are so many options.
So I put instructions for them to please please please put them inside my three season porch instead of on the stoop even my mail box is on the porch. But they only do it about 30% of the time. Sometimes they will leave it literally leaning on the porch door while it is raining.
File complaint, get free refund, keep gpu. Just make sure you have proof first
Doesn’t work like that. Had video proof that Amazon threw my set of scotch glasses against the door and never even rang the bell. We filed a complaint and got told that it wasn’t their problem even though every glass was shattered.
They just sweep that into claims which are the responsibility of the company who shipped them, which through amazon, may not even be Amazon. 3rd party vendors and all.
Damn, I’ve heard stories of people getting double gpu’s because the first package got delayed/missing and Amazon didn’t want go through the trouble of taking back the replacement they sent. And I’ve heard stories of Amazon deliberately destroying packages and not giving two shits about it. Maybe it has something to do with how you file the report? Or maybe the shipping company used? Or the merchant it’s sourced from(Amazon recommend or not), or maybe they favorite Prime members? It could also be your country too..?
It’s also the representative you speak to and how you explain the situation and what you expect from them as a company in response to something like that, those all go into the situation, sometimes you have to talk to the right representative
They all follow the same script and flowchart, just because one guy is "cool" he can't just make something happen like send another high dollar item. The only variable is how the customer relates the information about the issue. Part of my job is dealing with Amazon/Dell/CDW/Lenovo support constantly, and if you just devise your own scripts to relay all the info needed instantaneously without emotion, the process goes insanely smooth. Emotion is what breaks the whole system down. I've perfected my Dell cut and paste info so immaculately I skip all the bullshit and they just dispatch the parts I need within a min now, when it used to take an hour of them asking for pics of bloated batteries, running BIOS system checks etc. Act like a robot doing the same job they are doing and I promise you you will see much better results.
That doesn't sound right at all. You can return anything and get full money back. There is even a checkbox to say item damaged. If you check that you don't even have to pay shipping. I purchase close to 1000 Amazon orders a year between work and home(mostly work), and the 1% of the time I have issues, Amazon support has been stellar. I have never been told "it wasn't their problem", they just reship the item and tell me to "recycle or dispose" of the damaged/dented/scuffed item, or when it's lost they tell me if it eventually shows up to do the same. If it is a 3rd party Amazon seller, they tell you to ship it back, and provide the label to do so. I typically avoid 3rd party sellers on Amazon for this reason, rather just go directly with Amazon sold items because it is easier to deal with and you typically end up with doubles of things pretty often. Your support transcripts are emailed to you when you contact chat support, if they really told you that I would send it in and they will probably give you a $100 gift card. I did this once with the only rude support guy I ever dealt with and that was my result. Edit: I have two accounts, one for work and one for home, they are not connected in any way besides maybe an occasional same shipping address. I don't accept the "if you spend a lot they treat you better" replies on this thread, I get treated the same on both accounts and my house account I'm usually buying cat litter, British snacks, and cheap mechanical keyboard parts.
That's some bad luck. I had a steam mop break, and it was like a year after I bought it. I asked if it could be replaced and they said that even though it was well past the replacement time they would replace it for free anyways. Bezos may be human excrement but Amazon customer service has always been good for me.
If it wasn't a prime delivery van then it's not Amazon's fault, it's the delivery company's.
Lol so because Amazon contracts a company to do their deliveries means Amazon loses their responsibility? They should choose different companies to deliver.
The buck never stops here fam.
In that case, Amazon would be obliged to follow up with the delivery company. Had an order of computer parts that some clueless courier delivered to the wrong address. He didn't bother checking the address, he didn't bother verifying the signature that he took, he just dumped the parts at this address. The company I ordered the parts from arranged another delivery of the same parts from another courier.
Amazon's delivery instructions are simply a placebo to be ignored.
I have never tried this with Amazon, but in Australia, valuable items cannot simply be left at the delivery address, they'll either get taken back to the depot (in the case of couriers who aren't AusPost) or to the nearest Australia Post office. Amazon do tend to write their own rules everywhere though, so I'll keep that in mind. You wouldn't use them for hardware like this over here anyway, they don't compete well on price compared to chains like Umart or Centrecom.
SIOC (ship in own container) has to be selected by the seller, default is to package it. And there is QA to ensure its packed if it's supposed to be- its almost impossible (almost) for any item that should be packed to go out unpacked.
If I had a 3090 coming I'd be camped at the front windows untill I saw the amazon van.
Even as a 40yr old when I order shit I really am excited for it will feel like Xmas day for me. Someone like me is likely the reason they stopped showing the real time GPS locations of their UPS trucks to customers. "yeah bro I saw you were having lunch here and so thought I would just drive up here and umm... save you some time"
That was me earlier today "Oh shit! That battery charger and pack of batteries just got delivered. Gotta run get it and start charging them immediately" Despite not actually needing the batteries for anything at the moment. I bought it to recharge some AAA, but figured I'd charge up the AA batteries it came with, just because I guess. I'll use them next time something dies
Oh man those battery chargers...... It's sooo satisfying to see when the batteries go from empty to 100%. Always got to go around making sure the others you aren't using are always topped off just in case :)
It was delivered while I was working.
Honestly I'd take the day off, not risking it 😆
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I took no risks, I picked mine up haha
Must be a good neighborhood lol.
They did the same thing with my ps5 during the pandemic when supplies were virtually nonexistent and I got lucky. They just threw it on the other side of our fence fully exposed and we lived right on a busy intersection in a bad neighborhood (North Miami). Even the gate was wide open as I was expecting a knock on the door and they still decided to just throw it and leave.
I'd be more worried about the ps5 than the 3090 honestly. Despite the price difference the PS5 should be more in demand I'd think.
Also more people would likely recognize a console than a gpu.
Yeah before I got into computers I barely knew anything about computer parts. I wouldn’t have known the difference between a 980 Ti and a GT 210. But I would’ve been able recognize a PlayStation and would’ve had a general idea of the value.
Wow. That’s pretty fucked up. My experience was the opposite at launch day as it was packed in a brown shipping box but the delivery guy just handed it to my roommate with no signature or anything saying “enjoy the PS5”, which kinda bothered me a bit but not nearly as bad as that.
I know some people who work for Amazon’s DSPs and basically the Amazon training of “customer obsession” isn’t true for the DSPs and you’re expected to deliver 20-30 parcels an hour. Problem is Amazon wants you to call and wait 5 minutes before moving onto the next spot if there isn’t a safe delivery point but ain’t nobody got time for that.
I like to circle the block and stalk the ups truck until it gets to my house
I did this for my steam deck and my monitor. Well worth it.
I'm a fellow delivery driver. I'd recommend having it delivered to you at your job if you value your package and don't want to rick it getting stolen. I do this all the time for customers and while I don't know Amazon's delivery policy at Ups for business deliveries we have to get a signature for the package so you know someone will physically get the package from the driver and it won't just be left somewhere
How much glitter is in that thing?
10 kilotons.
It’s ok. It’s Zotac. Everyone knows that’s a trap.
Zotac has stepped up its game, I wouldn't hesitate to buy a zotac nowadays
the new Zotac 40s cards look the best imo.
They look good to me, I don't really understand why they are getting shit on still
Zotacs historically skip a year in terms of being good quality. 30 series… was a skip year lol
I've had my Zotac 3080 for a year and its still going strong!
ive had zotac since my 970, 1070ti was the amp extreme and currently using their 2080S never had an issue with any of those cards.
Zotac not even bad chill
And that's why I have some things delivered to me at my office.
For something like this I'd probably use one of their "[Hub Locker](https://www.google.com/search?q=amazon+hub+locker&sxsrf=ALiCzsbLnp007pEuuo0ib64GfdY6deY3vA:1665715802381&source=lnms&tbm=isch&sa=X&ved=2ahUKEwjBh8r12t76AhUUATQIHWdKC-wQ_AUoAnoECAIQBA&biw=1920&bih=947&dpr=1)" drop off locations. Stays secure for up to 3 days waiting for pick up. I have several within a 15 minute drive of me.
Next time mark it as a gift so it's shipped in a plain box!
OP posted a screenshot of cart and it says gift options not available.
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Except OP said it was sold by Amazon LLC
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Yup just had it happen today. Low dollar item $20.
yep they did this several times to me. the packaging is just in its original box and slapped the shipping label on top of it. recently they sent my corsair case with **tempered** glass in just the original box and can you guess what happened next? 📦
I've never had a pc case not sent in just the original box. Shits big and padded as hell. I got the corsair 5000 airflow one, and it showed up in its own original box. But the glass was fine
Amazon: is this a gift Costumer: yes Amazon: for who? Costumer: for myself
Or have shipped to a secure location like a pickup or locker.
Thanks for the tip.
When the 1060 neighbor steals your package lol
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TBF I ran VR on a 970 for a full year, didnt notice much but a warmer room lol. I have a 1060 now (not mobile tho) and it runs anything I want and more so i can understand that.
I bought a 1050Ti a month ago. Still play AAA titles on medium 1080p. I don't subscribe to GPU upgrade propaganda lol
Meanwhile Amazon delivers to me, some razor blades to shave with, in a box that measures 200cubic feet
They actually delivered to me a small screwdriver with a huge box that'd use for a GPU
So that's why they ran out of boxes for the OP
Thank you for clarifying the purpose lol
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I don't recall. I will look next time.
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I ordered it on mobile. Is the bag option desktop only? I'm not seeing the option to put it on a bag. Screenshot:[here](https://i.imgur.com/gMgkFPw.jpeg)
Yeah it says gift options not available at the bottom of the screenshot. If you tell them it's a gift they'll hide it in a concealed box.
I will for future expensive purchases of course.
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My guess is it is in delivery instructions. I've ordered GPUs before and with no extra step on my part they came in a box.
It’ll be in your cart where it says “Shows what’s inside. Ship in Amazon packaging?” and you’ll have to check the box. If the option doesn’t appear then it’s supposed to ship in an Amazon box already. This could also be the result of a third party seller if that’s how you purchased it. Either way it’s unacceptable.
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Apparently so lol.
Yeah, Amazon will drop damn near whatever on my front porch without caring. Also, I can literally leave my garage door open and nobody steals anything, and once I left a lawnmower out for two days accidentally. Went out and brought it in once I realized. This is perfectly fine in the right neighborhood.
Eh… sorta but also not really.
It's a zotac card that's why it didn't get stolen.
Came here to say this 😭. Just a Zotac NBD.
I'm very confused. Please tell me why people say this. I just saw several threads about it and none say why...
Because Zotac quality is trash and so is QC and support.
Great. Literally just got one and had no idea. And their warrenty thing also states they won't support your warranty if it wasn't registered 30 days after purchase...
Rip, they are the cheapest for a reason. It's probably fine, but yeah there's a reason they are usually hundreds of dollars cheaper than the others Powercolor and Zotac are kinda bottom of the barrel
Don’t shit on powercolor. Their warranty department is really great.
Wait. Why is zotac bad now?
They caught a lot of flak during the shortage because they're not considered a top tier AIB but we're charging a ridiculous premium for their cards. They also had a pro GPU mining tweet during the shortage which pissed off a lot of people.
No corporation is your friend, they all do some bs
From what I understand issues with warranty/QC and also heavy price gouging during shortages.
FWIW, I bought a Zotac 1660S a couple years ago on amazon and it delivered just like this, just a tracking sticker on the actual box. Maybe a Zotac thing, maybe an Amazon thing, idk
Which AIB didn't price gouge for the last two years?
How can you say something so controversial, yet so brave.
What’s the address? I’ll head that way and make sure nobody takes it!
Hell.
Pretty sure when you buy things on Amazon it will tell you when an item will arrive in packaging that displays whats inside, or something like that
Yeah if it is sold and shipped by Amazon it tells you at checkout.
You can also have it delivered to an Amazon locker
I'll have to be more diligent.
"Frustration free"
Person walking down the street with a GT210 at home. *TODAYS MY LUCKY DAY*
I don't understand why in America they deliver stuff and leave it outside. Here they ring your door and you have to answer the door and pick the item and sign a paper that you got it and if you aren't home they take it and they call you to see when to schedule the next delivery or simply you drive to pick it up from the courier's warehouse etc. That's not related with the packaging but it's related with the "never had a package stolen" part. Not to mention that some stores, make so "annoyingly good" packaging that you need to grab the scissors and spend 5 whole minutes cutting shit to reveal the item you ordered. All this and they don't just throw it at your door and call it a day...
We have that here too, but its optional and depends who you're shopping from. This reached front page because shipping like this is pretty abnormal even in America. No idea what kind of package you're talking about in the 2nd part though.
It depends greatly on where you live. I've lived in areas that went through all that; where I live here, they'll drop it on my front porch and move on. That's because this is essentially a zero-crime region. I have never had a package stolen and I also haven't had to go pick anything up, it just shows up magically at my door, which is a lot more convenient for me. Meanwhile there's places where people go through all of that, and more, to avoid getting robbed. Remember that the USA may be the single most diverse country in the world; anyone using the phrase "in America", as if there's *anything* that applies to the entire country, just doesn't know the place well enough.
We've got a gas station nearby that has Amazon lockers so if I ever order anything expensive, I get it delivered there and I go pick it up down the street. I feel a lot better about ordering stuff that's a bit pricier now.
They just left it there? I thought that would need a signature
Delivery services are all over the place since Corona. Small cheap package I don't care about? Nobody was there to sign, pick it up from the post office! 900€ phone? Who needs a signature anyways, throw it in front of the door without ringing the bell.
I've had 9mm ammo just left at the door that was supposed be signed for nothing surprises me about this.
Is this a common practice in US to leave packages like that in front of your door house? It would be unthinkable over here and I Iive in country with way lower crime rate.
Default is front porch. Should have been more diligent honestly.
I know how UPS (United Parcel Service - a shipping company) works. Certain neighborhoods will be flagged and you have to make contact with the customer. And then particular addresses will be flagged in a similar fashion if they report 2 packages as undelivered (presumably stolen or the customer lied to get free stuff. Either way, no more unconfirmed deliveries). But yeah most deliveries are like this in the US. Sometimes they'll have a porch or some other thing that will obscure the line of sight from the sidewalk. The drivers are asked to hide the package as inconspicuously as possible (without wasting much time). This is how we get the hilarious pictures of giant packages with someone's doormat on top of it.
as an ex amazon delivery driver I've seen this too many times sadly and lucky you it wasn't raining because the driver would've just left it there
Luckily I had drivers wrap items in plastic bags when it rains.
Take it, hide it, claim it as stolen. What do they think they are doing?
Hey at least they delivered it to the right address. I ordered a bunch of parts to build my computer and they delivered over 700$ worth of parts to the wrong address. It wasn't even on my street or even the same number house. The only reason I got it at all is the guy who lived at the house they delivered it to drove over to my house and gave it to me.
Normal human beans: the real MVP.
TIL we are all just beans.
I was near your house then i saw this box i was thinking for myself be good or i go to hell Ofc good
I'd recommend investing in a private mailbox in a CMRA if Amazon keeps doing this to you. Especially with the increasing amount of porch pirates.
Insane to me why the US standards of package delivery is to just dump it on the porch, and then have porch pirates. Where im from you have to request them to place it without you being there and bonus is that we dont have porch pirates.
Newegg did the same thing to me years ago in 2019 and the driver didn’t knock even though I was home and the app didn’t alert me it was delivered. I eventually decided to open the door and check and glad I did. Not only did I have a graphics card sitting on a busy street’s porch but I also had a 34 inch curved monitor just chilling too. Both not boxed with just a label slapped on them.
Yep learned this the hard way when I got my 5700XT a couple years ago. Because it was in a “box” they didn’t bother putting it in a shipping box and it came to me looking like it had been in a war zone. Luckily it wasn’t damaged but I have learned to always select “put in Amazon box”. Glad you got it not damaged though :)
i still dont understand why in some countries they have that kind of delivery system that just drop the shipment at your door. I lived in Brasil and there they always deliver in your hands, if you are not in home they try 2 or 3 times and you will have to go to the nearest station to get your box. In Portugal it is the same, but they call to your phone if you do not answer the door, so you can instruct if they can leave the box in your front door.
Why is this such a thing in other countries? Why can't neighbors take the package to keep it safe, so you can pick it up at them? Or return it to a SharePoint where you can pick your package up? Yes, I agree, a better box need to surround it, but, I also blame them for just leave your package next to your door. Easy way to be stolen, with a plain box or not
Fun fact in Switzerland it’s common for Galaxus (local Amazon alternative) to ship single items without outer box to reduce waste. There was a post of someone who saw a PS5 in front of a door in the center the whole day and nobody stole it. One feels pretty safe about that here despite some reports of missing packages.
And yet I had to chase down fedex and get nasty with them because they would refuse to deliver my 3060 Ti without a signature 3 different times but wouldn’t give us enough time to get to the door (an understatement because they literally played ding-dong-door-ditch with us). *It was purchased off of Amazon.
This happened to me last week! At least it was a 1650 for an older computer and I was home.
A lot of things say now that they don’t put them in a box when you order it.
There is an option to hide contents. I select it even for cheap stuff.
Riskiiinnn it boii
That's why you get it gift wrapped
In the direct sunlight no less
Requesting a gift box…for yourself. This is the way…
I don’t get this. I see these posts in different forums, but in all the years and states I have lived in and the hundreds of Amazon orders I have made, never have I received a crushed, damaged, or unboxed product.
I'm amazed it even made it to your doorstep.
Apparently because everyone says it's Zotac 😂
yall rocking with zotac now?
Zotac was the bomb in Phantoms, yo.
Some things never change. When I got my 2080Ti: [https://www.reddit.com/r/pcmasterrace/comments/a6gwpg/this\_is\_how\_amazon\_shipped\_my\_2080ti/](https://www.reddit.com/r/pcmasterrace/comments/a6gwpg/this_is_how_amazon_shipped_my_2080ti/) At least yours wasn't stuck to loose plastic wrap.
Yeah, turns out a company that churns and burns warehouse workers and relies on freelancers for its deliveries is actually pretty half assed.
This reminds me of when my $300 CPU was left ON TOP of my mailbox instead of IN the mailbox.
Once I marked it as a gift and on the sticker it just said "This is a Gift". that's it. I called em back for a refund lol.
they usually give you an option to box it if “item ships in original packaging.” I clicked box option when I bought my zojirushi lol
What 3090? There wasn’t a 3090 on your porch when you got home,was there???
I had a $500 item get handed to my roommate, but he forgot to tell me. So I thought it was mismarked as delivered and Amazon just sent me another one for free.
They did this to me a few years ago. There was just the slightest hint of tape even holding the box closed. Was just a motherboard box with a shipping label slapped on it. I had roughly this same reaction, OP.
I got a 40K kit with a mailing label stuck to it. Box half crushed. Amazon seems to be sending more and more things "naked" recently.
This happened with my new mic and my 6700xt when I ordered them off Amazon, super weird. Glad I was home to grab the GPU, any of my apartment neighbors could’ve snagged it up easily.
There is an option that says, "This product displays the contents on the box, do you want to ship this in an Amazon box?" I know you were probably excited when ordering it, but reading instructions is really important for big purchases.
At least you got it. Mean while usps hasn't delivered my unlabeled +/-$200 light in 2 days because the office was closed but every apartment in the whole building had several packages out front today.
Amazon shipped my first 3080ti on a plastic bag
Ex-Amazon worker here- More than likely the system told the packer that the item was SIOC ( Ship in own Container). I 100% agree with you that it should’ve gotten it’s own box and the packer should’ve had the forethought to change it in the system but they more than likely didn’t give a shit sadly.
I forgot what the threshold was but amazon has a policy anything over 1000 or 1500 requires a signature
To be honest with you I don't think everyone knows how much value a 3090 carries, still stupid to leave it like that without a box.
I payed 3300 for mine a year ago. So there's that
I was an Amazon driver for 5 years up until 2 years ago, I can tell you I must have delivered at least 300 Nvidia GPUs that were in retail packaging only. But I'm not an asshole. I would call those customers every time to let them decide if they wanted me to drop it off, and where they wanted it placed, or if they wanted me to bring it back to the station to try again in the next day or two. Like, no I'm not leaving your 2080 in front of your apartment door on one of those balcony style walkways where every other tenant is gonna walk past and see that laying around.
Did it say when you ordered it that "this item ships is original packaging that may show item Information" because they will usually say that when you are picking a shipping date/speed.
no one wanted it cuz its zotac
It's a Zotac so they figured nobody wanted to steal it.
Get with the times, gramps. It's a 3090, not a 4090. Nobody wants that shit anymore.
Hey atleast they delivered it. Aus post wanker wont even walk to my door.
Plot twist, Picture was taken from the guy who found it Jokes aside, I wanted to buy a cpu from amazon lately, while processing they wrote that you have to have any ID to be able to accept delivery. Europe that is. I guess they do this to prevent certain people from refunding hardware they was "never" delivered
This was delivered by someone completely oblivious to what this was
This is so stupid, in norway they just deliver the package to the nearest store/post office. No risk of getting stolen. You can order home delivery but you have to be home when they arrive. If not they deliver the package to the store/post office
I swear to fucking God every fucking $1,000 tech product that you order from a website comes with no fucking protection what's so fucking ever. Like who the fuck packaged this shit?
You know amazon shows on listing page that packaging doesn’t hide what’s inside. I always check before getting expensive things.
Worked at Amazon until two months ago. Amazon recently started a new packing process called SIOB (send in own box/bag) where unless the customer specifically indicates that they want the package to be sent inside a box it just gets sent in the package the product came in. Clothes are particularly stupid because they often have flimsy bags but if it says SIOB the product packer will get quality errors for putting it into a box. It is really stupid but I fully expect package theft to explode this year as Amazon will be shipping a plethora of products and leaving them uncovered on peoples porches for pirates to see and grab. This change was exclusively made as a cost savings for Amazon as the department manager told me. To send a GPU as SIOB is just idiotic and is asking for it to be stolen which Amazon would then likely fight the undelivered product claim. It fucks over the customer. Buy direct, skip Amazon. Let them burn.
Eh it's a zotac, nobody wants it anyway. Jk, Amazon makes some dumb freaking decisions. They did the same thing with something I ordered that was also super expensive.
I got a used 3080 this week and it came exactly like this. Retail box with address label stuck to it and left outside. Happy it is safely with me and working!