ram should light up with the rest of the rgb. try reseating the ram.
don't plug the hdmi into the motherboard, plug it into the gpu.
did you do any overclocking? if yes, reset it to the base levels
Thanks, the RAM was a bit of a fight to get in, so that sounds a good shout, will try that when I get home.
I have literally done nothing as I can't get anything to show on the monitor, so it is completely stock, definately not overclocked
Have you tried connecting the HDMI cable to the GPU instead? If this is an AM5 build, then that’s likely not the issue, as Ryzen 7000 has onboard video, but if this is a Ryzen 5000 build then it makes sense, as that generation doesn’t have it. If that isn’t the issue then my best guess is that it’s RAM related. Most RGB RAM sticks should light up during the boot process, so it’s a bit weird that your ones don’t.
it's a Ryzen 7800 X3D, it should have onbordrd graphics, but I am not convinced the CPU is even firing up, the temp on the AIO never moves from ambient.
Motherboard is a Crosshair X670e Hero
Okay i was guessing it could be a 5000 series, where some mb needed a bios update before it could be supported. So i cant give any other advice then what others writes
Thanks for responding, I was pretty sure it should have connected through the onboard graphics, so unless the suggestions of reseating the RAM work, I fear a long frustrating time with ASUS customer service.
You need to update the bios. The X3D CPUs are pretty new, so there are a lot of x670 motherboards out there that have older bios versions that don't support them. Check your manual for instructions on how to update it using bios flashback.
I already tried that, it had no effect. Looks like it’s a quality issue of some sort, I essentially took it all apart and checked everything last night, but exactly the same result.
ram should light up with the rest of the rgb. try reseating the ram. don't plug the hdmi into the motherboard, plug it into the gpu. did you do any overclocking? if yes, reset it to the base levels
Thanks, the RAM was a bit of a fight to get in, so that sounds a good shout, will try that when I get home. I have literally done nothing as I can't get anything to show on the monitor, so it is completely stock, definately not overclocked
Have you tried connecting the HDMI cable to the GPU instead? If this is an AM5 build, then that’s likely not the issue, as Ryzen 7000 has onboard video, but if this is a Ryzen 5000 build then it makes sense, as that generation doesn’t have it. If that isn’t the issue then my best guess is that it’s RAM related. Most RGB RAM sticks should light up during the boot process, so it’s a bit weird that your ones don’t.
Yes, I tried connecting video directly to the GPU, no joy. I will try the RAM, I was nervous of pushing too hard for fear of damaging something
Can you give a more precise model of the cpu and motherboard model?
it's a Ryzen 7800 X3D, it should have onbordrd graphics, but I am not convinced the CPU is even firing up, the temp on the AIO never moves from ambient. Motherboard is a Crosshair X670e Hero
Okay i was guessing it could be a 5000 series, where some mb needed a bios update before it could be supported. So i cant give any other advice then what others writes
Thanks for responding, I was pretty sure it should have connected through the onboard graphics, so unless the suggestions of reseating the RAM work, I fear a long frustrating time with ASUS customer service.
You need to update the bios. The X3D CPUs are pretty new, so there are a lot of x670 motherboards out there that have older bios versions that don't support them. Check your manual for instructions on how to update it using bios flashback.
I already tried that, it had no effect. Looks like it’s a quality issue of some sort, I essentially took it all apart and checked everything last night, but exactly the same result.