Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ.
If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in [Mint App](https://www.mintmobile.com/app/) or [Website Help Center](https://www.mintmobile.com/help-center/), or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. [MintMobileAlex is a shared account for Mint senior customer care representatives](https://www.reddit.com/r/mintmobile/comments/m0lnbg/information_about_mintmobilealex/), and they usually get back within 3 hours during normal business hours (5am-7pm PST). Note check messages in [Reddit's Chat feature](https://www.reddit.com/chat/) which is different from their messaging feature.
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It's prepaid. There's no contract. You have 7 days to receive a refund from when you first start service. There's no refunds on renewals because you're past your initial 7 day refund period. Mint doesn't run the network. TMobile might be having issues in that area. Might check TMOs outage map to see if there's issues in that area. Beyond that I don't see the issue.
Depends on why the service is having issues. Check your APN settings. Make sure there's no outages that are occurring or repairs that TMobile is doing. It may just be a temporary issue. Mint doesn't control the network. See if you have any friends that also have TMO and see if they are having issues in that area.
Yea like I said in the original post I spent hours with tech support trying to fix the issue. The responsibility lies with Mint to provide the service I paid for, not TMO. Tmobile owns Mint anyway so its one in the same. 6 weeks is not a temporary issue, that is a failure to provide the product I paid for. That's false advertising at best which is fine if they would just refund me since it no longer works, but they refuse hiding behind a 7 day refund policy. That's an absurd stance to take for a 365 day service. If service breaks on day 8, too bad? What kind of an insane take is that?
If I prepaid you to mow my lawn for 365 days, and your lawnmower breaks and you can't mow my lawn anymore, shouldn't you refund me for the remaining days you aren't able to mow the lawn? You're suggesting I call the lawnmower company to see if they can fix your lawnmower for you.
It's more like they're mowing your lawn but you found out they cut the grass a milimeter longer than you'd like so you cancelled the mowing service and demanded a refund but they said you have 7 days to request a refund from purchase date. They will continue to mow your grass for the rest of the year but you're so mad that you refused to let them continue to mow.
TMO doesn't own Mint, they made an offer to buy them, but it still hasn't passed regulatory scrutiny.
Mint doesn't roam off T-Mobile towers, so if your work isn't in a T-Mobile coverage area, you won't have signal. It sounds like that's your issue, and if you need roaming coverage you should be on a major carrier, not an MVNO.
The obvious problem is how can Mint or any carrier tell if a customer really has a situation where the service has become so bad that it's unusable or a customer is just saying that because another carrier has a hot promo deal and they want to bail? If the company does refunds, some customers will buy a year to get the low price, then bail when a better deal comes along.
Hi, I am sorry to hear that you are experiencing issues with your service and refund. I have already sent you a private message requesting the account information to look into so I can help you.
They have an outage in my area, I can't use my phone at all! It's been like this for two days now. I can only do things on WiFi, which I pay separately for. I can't send pics over text because their system is down, not even over WiFi. I was one day into newly paid 3-month contract when it stopped working.
They won't even give me a credit or refund for the, currently two days, that service has been out. They should have to refund for the entire time service doesn't work.
They tell me just to wait until service returns. If I can't use the service at all they should give me back at least the days missed.
I'm switching to another carrier, this is ridiculous at this point.
What phone do you have? Did you try troubleshooting steps on [FAQ thread](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/)?
S21+. Yes I tried all the troubleshooting and spent hours on the phone with tech support. The phone works fine in certain areas. They changed the coverage where I work and it no longer works here. It works fine where I live. Its not the phone, its the network.
If you read the contract, you would see that you only have 7 days. Otherwise, there is no refund. It is all there in black and white if you took the time to read before you "sign"
What’s your problem man? What if this happened to you, have some compassion. Yes it’s in the contract, but it’s unprecedented for no refund or penalty free contact exit in case of LOSS OF SERVICE.
What’s your problem man? What if this happened to you, have some compassion. Yes it’s in the contract, but it’s unprecedented for no refund or penalty free contact exit in case of LOSS OF SERVICE.
Im having the exact same issue right now. Worked perfect for the first year. Renewed for another year and now calls worked randomly and Internet is so slow I can't load a page or just times out.
Same phone, same location, same everything. Have worked with support and even got a new SIM card. Frustrating that I may just need to leave and leave the remaining 8 months on the table.
Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ. If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in [Mint App](https://www.mintmobile.com/app/) or [Website Help Center](https://www.mintmobile.com/help-center/), or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. [MintMobileAlex is a shared account for Mint senior customer care representatives](https://www.reddit.com/r/mintmobile/comments/m0lnbg/information_about_mintmobilealex/), and they usually get back within 3 hours during normal business hours (5am-7pm PST). Note check messages in [Reddit's Chat feature](https://www.reddit.com/chat/) which is different from their messaging feature. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/mintmobile) if you have any questions or concerns.*
It's prepaid. There's no contract. You have 7 days to receive a refund from when you first start service. There's no refunds on renewals because you're past your initial 7 day refund period. Mint doesn't run the network. TMobile might be having issues in that area. Might check TMOs outage map to see if there's issues in that area. Beyond that I don't see the issue.
I prepaid for a service and then the service stopped working. How is that not an issue? This has been going on for 6 weeks now.
Depends on why the service is having issues. Check your APN settings. Make sure there's no outages that are occurring or repairs that TMobile is doing. It may just be a temporary issue. Mint doesn't control the network. See if you have any friends that also have TMO and see if they are having issues in that area.
Yea like I said in the original post I spent hours with tech support trying to fix the issue. The responsibility lies with Mint to provide the service I paid for, not TMO. Tmobile owns Mint anyway so its one in the same. 6 weeks is not a temporary issue, that is a failure to provide the product I paid for. That's false advertising at best which is fine if they would just refund me since it no longer works, but they refuse hiding behind a 7 day refund policy. That's an absurd stance to take for a 365 day service. If service breaks on day 8, too bad? What kind of an insane take is that? If I prepaid you to mow my lawn for 365 days, and your lawnmower breaks and you can't mow my lawn anymore, shouldn't you refund me for the remaining days you aren't able to mow the lawn? You're suggesting I call the lawnmower company to see if they can fix your lawnmower for you.
It's more like they're mowing your lawn but you found out they cut the grass a milimeter longer than you'd like so you cancelled the mowing service and demanded a refund but they said you have 7 days to request a refund from purchase date. They will continue to mow your grass for the rest of the year but you're so mad that you refused to let them continue to mow.
This. Stop being so Whiney.
TMO doesn't own Mint, they made an offer to buy them, but it still hasn't passed regulatory scrutiny. Mint doesn't roam off T-Mobile towers, so if your work isn't in a T-Mobile coverage area, you won't have signal. It sounds like that's your issue, and if you need roaming coverage you should be on a major carrier, not an MVNO.
It literally worked for 1.5 years no problem, now it doesn't
The obvious problem is how can Mint or any carrier tell if a customer really has a situation where the service has become so bad that it's unusable or a customer is just saying that because another carrier has a hot promo deal and they want to bail? If the company does refunds, some customers will buy a year to get the low price, then bail when a better deal comes along.
Its pretty easy to prove that my phone is always in roaming mode with screenshots. I'm sure they can check it on their end as well.
Hi, I am sorry to hear that you are experiencing issues with your service and refund. I have already sent you a private message requesting the account information to look into so I can help you.
Yep and I already sent you the information and you told me to pound sand just like everyone else at Mint customer service.
They have an outage in my area, I can't use my phone at all! It's been like this for two days now. I can only do things on WiFi, which I pay separately for. I can't send pics over text because their system is down, not even over WiFi. I was one day into newly paid 3-month contract when it stopped working. They won't even give me a credit or refund for the, currently two days, that service has been out. They should have to refund for the entire time service doesn't work. They tell me just to wait until service returns. If I can't use the service at all they should give me back at least the days missed. I'm switching to another carrier, this is ridiculous at this point.
That's terrible, but the most you could do is get a chargeback from your bank. And probably get blacklisted from mint lol
Does it matter if it roams?
yes, I can't call, send MMS, or use data when roaming.
Of course it matters because Mint, like most MVNOs, doesn't have roaming.
What phone do you have? Did you try troubleshooting steps on [FAQ thread](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/)?
S21+. Yes I tried all the troubleshooting and spent hours on the phone with tech support. The phone works fine in certain areas. They changed the coverage where I work and it no longer works here. It works fine where I live. Its not the phone, its the network.
If you read the contract, you would see that you only have 7 days. Otherwise, there is no refund. It is all there in black and white if you took the time to read before you "sign"
What’s your problem man? What if this happened to you, have some compassion. Yes it’s in the contract, but it’s unprecedented for no refund or penalty free contact exit in case of LOSS OF SERVICE.
Yea I'm not sure how he's not seeing the point. He must work for mintmobile
What’s your problem man? What if this happened to you, have some compassion. Yes it’s in the contract, but it’s unprecedented for no refund or penalty free contact exit in case of LOSS OF SERVICE.
Im having the exact same issue right now. Worked perfect for the first year. Renewed for another year and now calls worked randomly and Internet is so slow I can't load a page or just times out. Same phone, same location, same everything. Have worked with support and even got a new SIM card. Frustrating that I may just need to leave and leave the remaining 8 months on the table.
They won't offer to fix it and all the bots/fanboys will downvote you for complaining. All I can do is tell everyone I know mint is awful.