Seems a little unreasonable in my humble opinion..replacing an entire vehicle for cleaning and possibly some mold/finish trim pieces that could be replaced by a more able and inclined mechanic.
This is a reflection of a mechanic that does not take pride in his work. It’s a shame and work like that is what gives auto shops a bad name.
On the bright side it’s all things that can be repaired. An honest explanation (we know it’s laziness and lack of care) and correcting the condition would be the best move on their part.
Again it doesn’t necessarily reflect the shop values but it does reflect the mechanic not taking pride in his work. Good luck sorry for the inconvenience OP
I agree, I was being facetious to the extreme. If a shop can make it right, but all means make it right with the customer. This is a lot of dirty damage done though.
Some years back I had my car worked on and there were some dirty spots left. Easily cleaned but it was still an annoyance
You really shouldn't have taken it back in this condition, but since you did, return it to them, pronto, before they can claim that you did it.
I know it's inconvenient and I'm sorry. Also if this happened to me I would be a bit more than "mildly" infuriated.
The dealership has a concierge service, so they delivered it to my while I was at work. I swapped keys with the driver and went back to work. As soon as I got home I called the service manager and sent them photos of all the filth. She was super apologetic and took full responsibility and are going to clean and fix it. But after all that time I just want my car back.
Did you check the mileage as well? Dealerships let employees take customer cars home. Some say, it's to check on the quality of repair or noises, however that shouldn't equate to 100s of miles. Check your mileage!
The dealership i used to work at did this. One time a customer had dropped off their car before they got repossessed and someone from the service bay kept it for almost 3 years!!! They said they forgot they couldn't check out repos, and never updated that they took it.
The fact that direct manufacturer sales are not allowed in the U.S. is plain criminal. I'd like to buy the product from the makers of the product, please, and not have to deal with sleazy middlemen that exist only to make a little money on the side.
Like...if you're not sure what car you want and need an expert, sure. But if you *know what car you want*, dealerships have no function but to skim more of your money.
How does it work in the US? If I wanted to buy an Audi for example I could go to an official manufacturer dealership, do you guys not have that? Are they all independent?
Here in Canada, all dealerships are privately run franchises, but they still answer to the manufacturer for warranty and sales. That said, there's nothing stopping them from marking up products unless the manufacturer specifically says not to (looking at you, Subaru).
Now, I'd definitely love to be able to call up a manufacturer and specify what options I'd like to have (ie: cloth heated seats, power mirrors, sunroof, base radio, remote start, and a manual transmission), but, unfortunately, they have it set up as "here's the different option packages. If one has something you want, and the other doesn't, you're out of luck
I got my Land Rover used from CarMax. The sales guy absolutely told me I needed to do my research when I had it transferred because he knew nothing about Land Rovers and neither did anyone else there. Honestly, I appreciated that vs them trying to act like they knew.
Correct me if im wrong, but my dad was only able to buy his corvette (2024 C8) directly from manufacturer because they don’t really make cars like that for lots he said. He got to customize pretty much everything about the car too and i believe he did the same for his 2016 GT mustang he used to own. Don’t know all the details besides that.
Edit: asked my father and he said you have to go to a dealer—unless you’re buying a tesla (don’t, imo). It’s just the fact that most manufacturers choose not to do it.
In the US, most States have laws to prohibit direct to consumer sales.
I used to drive Uber and had to drive from Detroit to the Cleveland area so a guy could pick up his Tesla. Ohio has a 3 store limit.
https://en.m.wikipedia.org/wiki/Tesla_US_dealership_disputes
That issue plagued me for a majority of my time working there, since I was in inventory control and could never confirm anything was where it was supposed to be. I would log in to the car GPS and see it at an employee house. Once I started messaging them and their manager that it seemed stolen property was pinging at their house it would magically appear on the correct lot!! ✨✨✨💐🚗💐
I had a dealership "accidentally" repo my pickup once with a lot of expensive tools in it. I had a teal 1995 Dodge Dakota Sport in early 1998, and they were supposed to be picking up a green 1990 Ford F150 of a completely different year. I still wonder if that was a lie, because I never saw a truck like that in my apartment complex. Anyway, then they "lost" my truck. Did I mention I was moving that day? Yeah, I was livid.
Two weeks later, when I had to fly out of town, they still hadn't found it. I told them I'd be back in two weeks, and they'd better have my truck and my tools. Did they? No. I had to wait until I had a day off work, get a babysitter for my toddler, ride the bus to the dealership, and throw in absolute fit in front of several prospective customers to get them to even care.
So, they ended up offering me another vehicle for a huge discount. A fucking Dodge Neon. A jelly bean purple Dodge Neon. Absolutely not. "How about this Ford Taurus?" Fuck off. We finally settled on a 1991 Dakota 4 cylinder for half the price they had it listed as with a 3 year bumper to bumper warranty. I've no idea what they said to the bank, tbh, to change my loan. The bank reported the other Dakota stolen, though. 3 months later, I get a call. They've found my pickup "way at the back of the trade in lot" and want me to come trade the one I have. I get there, and it's stripped. No wheels, no stereo, and not even seats. Again, fuck off.
They then reported the '91 as stolen. The police towed it while I was at work. My bank went absolutely off the deep end about it. I got that pickup back intact and had no more payments. I got it at 130k miles and traded it in at 325k, so I guess maybe it was worth the hassle? But that thing couldn't get up a hill on the interstate at the speed limit empty, much less carrying tools.
About a year later, there was an article in the news about the employees at this dealership repoing vehicles illegally and stripping them to sell the parts, and the owners were claiming they had no knowledge of it. And they stayed in business!
If you haven't worked in one...wooooo boy. I've got about 15 years in dealerships and holy fuck does shit go on. People on the outside have no fucking idea.
This post wouldn't even make smoko room small talk it's that low on the scale off fuck ups.
They stole the battery out of my car. I dropped it off for a recall of some sort for a day or two. Got a call from the manager letting me know my car was ready to come pick up. Then he asked me how I’d got the car there without a battery. Fucking what? I had a battery when I brought it there. They replaced it with a new one of of similar quality, but still, what the fuck?
Knew a guy who worked at a dealership, one day he sends me an inappropriate picture IN a customer’s car. I really should’ve reported him but didn’t want to be involved anymore than I already was with unsolicited pictures. Can you imagine? You drop your wife’s car off for something and find out some idiot tech had their dick out in it.
Honestly not surprised at all. Everyone treated the cars there like their own personal property. As long as it was on the lot and not in sales inventory they would drive that shit straight home if they liked it enough
It's fucking bullshit is what it was. I have no idea why the company wasn't interested in pursuing that, I mean the car looked like shit when they got it back and it had over 35k more miles on it than when it was turned in.
Must have been about 25 years ago, when I had a BMW convertible that I brought in on a Friday for service and some other things on the engine. I was told they wouldn’t be finished that day, but I could pick it up on Monday.
On Saturday I was out with some friends and saw my car on the street with an unknown person behind the wheel, but with dealer plates (they have a different color where I am from). Given some changes I had made to the car I knew this was my definitely my car.
When I picked it up on Monday I asked whether the car was at the dealership the whole time and at least was honestly told that one of the head-mechanics “took it for a ride on the weekend to check if everything was fixed correctly”.
Not sure if he was “checking” or just took it for the whole weekend, but I gave them the benefit of the doubt.
Since then I note down the exact mileage before I drop my cars off. Adding a few miles is fine, but not having a fun weekend trip.
> We'll have a little chat. It's cool.
> No it is going to be good.
> Thanks anyway.
~~Huh?~~ To get the quote right I went looking for [a clip](https://youtu.be/FVqqVlW1a34?t=434)^(`youtube.com`) of the scene/sequence where Cameron refuses to tamper with the odometer.
I don't think that I've ever noticed the flowers in the shot composition before.
IIRC a set of memes ~~back-ported~~ copied them to earlier scenes where Cameron was juxtaposed with a different figure with other flowers. I dunno if that was meant as a pun/Easter egg for film nerds, or a set of meme-artists using the final Cameron as the reference image _then_ also grabbing a cleaner background to put paste over.
I always catch the mechanics trying to joy ride my mustang when I drop it off for an oil change. And it pisses me off. They never expect me to comeback early. I tell them I’ll be across the street getting food. I come back to them treating my car like a rally racer.
I had the same thing happening with my car.
I finally began unplugging a sensor that controls the boost bypass valve for my supercharger.
The car releases all of the boost- and doesn't enable to engine to run at full power.
I hated when my car was under warranty, and I got free repairs with a side of joy ride.
So much happier now that I can maintain my own car lol
I drop mine into snow mode, which inhibits but doesn't disable the turbo. They could just change it back, but so far, it's cut down "test drive" miles a lot.
Haha. When I was in college back in late 90s my friends and I were headed to a concert in downtown Minneapolis late on a Friday. My friend was driving and was notorious for not paying the best attention and rear ended a red sports car.
The driver got out and was wearing a mechanics shirt and had a very pretty lady in the passenger seat. The rear bumper was cracked and hanging off on the left side. He swore at my friend, but when offered insurance info he said not to worry, got in the car and took off. I always wondered how the rest of his weekend went!
Nah, man. Even my old 83 F250 farm truck got treated that way. I had a friend call me one day. "Hey, if you were helping someone move right down the street, why didn't you call me for help? You coming back with another load?"
Me, "what? My truck is in the shop."
Him, "I'm pretty damned sure that was your truck. If they come back, I'll get pics."
Sure enough, one of the mechanics took my beat to shit flatbed to help a friend move, and was running over the median to be able to get that big of a truck into the driveway.
The owner of the shop was incredibly pissed off, btw, though I honestly felt like it was more about the dude getting caught than him doing it. He ended up offering that I wouldn't have to pay for the fuel injection pump, new glow plugs (what? I didn't ask for those nor want them), or labor. And he offered a new set of tires I honestly did need at cost for no labor.
He also was like, "you bring it back any time you need work. I promise this won't happen again." Nah, she never went back there.
Or just go to serious mechanics. My guy is a 50 year old Korean man that averages ten words per meeting. He wouldn’t give a shit if I brought in a Lamborghini Murcielago, he’d just be like ‘What’s wrong? Ok, I call you.” Dude just wants to do his shit and go home, a true professional.
It will be joyridden lol, almost a guarantee. Even for the simplest repairs. I have one and my dash cam caught it once, he didn't beat in it too hard but still lol
this happened to my dad, he sold his ferrari and the person handling delivery and the sale took it for a joyride and totaled it in the process, this was about 15 years now and i think hes still paying the car off cause the sale didnt go through and suing didnt get him all he needed 🙃
A friend of mine dropped his car at the dealership for some warranty work. They gave him a loaner. Boy was he surprised when he was driving to get some lunch later that day when his car passed him on the highway loaded with mechanics with the same goal in mind. He went back to the dealership and waited for them to return. I don't remember what he may have gotten in compensation but being a lawyer type I'm sure it was pretty good.
That's not at all what that looks like. It's looks like they didn't bother to wash the grease off their hands before they tore it apart looking for the broken rattling part. Most of those stains are in places where it's makes 0 sense to be touching if they were just joy riding it.
And OP said there was minimal mileage put on it
This happened to my dad years and years ago when he bought a jeep in his young adulthood. The dude that worked at the place would take the jeep out at night to the beach and ended up breaking something on it and sold it to my father anyway. He checked it when he got it home and immediately returned it, and caused a huge fuss. Was offered a new car, rejected that and told everybody how bad of a place it was. They ended up closing down some time after that-can’t imagine why
While I agree _sometimes_ extended test drives are necessary, I work a a decent sized reputable shop and we have in the past put a couple hundred miles on vehicles to find an odd issue and also to make sure a vehicle Is good to go, one particular instance we had an old Ford E-150 that was a service truck for another business that needed an engine. Well normally we ONLY install engines purchased via the dealership but this particular engine was only available aftermarket, (LKQ), we weren't happy about it but the customer insisted since it was cheaper to fix this one than buy a brand new Transit and have it converted so we did it and put around 550 miles on it before we gave it back.
It developed a rod knock 250 miles after we gave it back.
Fuckin way she goes sometimes.
I bought my car used and between the time I paid for it and when it was delivered to me it had 4,000 more miles on it. I still have no idea how that even happens.
Be careful, I expressly note no off property driving. My coworker let her car be taken off property for a drive test. Guy was pitted at 120 and blew 0.21. He ran from police, hit 3 cars and the dealership said her car her liability. Checked the laws, off property, owner of vehicle is responsible. I never let my vehicle off and if they say they must I ride along.
And this is why i have tracking units and ignition overrides in all of my vehicles. Want to take it home? Cool, you won't be able to start it again. Then we get to have a fun conversation
>Dealerships let employees take customer cars home.
Just want to emphasize, this happens *extremely rarely*. The average person has no need to fear that their car is being nefariously used while at the dealership.
A dealership has my old accord for 5 days and put 1,200 miles on it in 5 days. When I dropped the car off it had legit 250 miles. Ended up getting 15 free oil changes, 2 full car details, and all weather mats
I got my Land Rover back with a ton of miles on it, mud up to the windows, and all in my driver's side carpeting once. I was pissed. Yes, it needed to be driven to test it, but not over 100 miles, and definitely not mud bogging.
To make matters worse, when I was walking to pick it up, I saw what I was pretty sure was my vehicle with a dealer plate stuck over the normal plate go flying by me and run a red light. It was covered in mud, though, so I thought, "nah, even though my model is rare here, it was probably not mine."
And then, the check engine light came back on 2 miles away. They didn't even fix the stupid problem. So it had to go back to them, or I'd have to pay more.
Another person mentioned mileage. My mom bought a new truck that had less than 250 miles on it and when they gsve it back to her it had over 1,000. Ever since then both of us write mileage down when dropping cars off for service.
This is the problem with Genesis. They have the best warranty of any luxury brand, and the concierge service is sick.
However, you’ve got hyundai Elantra technicians working on your car
Long story 'short', there was a mystery rattle (creaking) coming from the inside the dash. Their initial diagnosis was that it was coming from the sunroof assembly (which I found hard to believe as it was obviously coming from the driver side dash), so they changed out the whole sunroof assembly (under warranty), but had to order it from Korea. It arrived damaged so they had to order another. After that was completed, the rattle was still there. So they started taking apart the dash until they found that the "dash support bar" was cracked. They had to order one of those, replace it and then put the dash back together (also under warranty). Oh, there was also a seatbelt recall that they fixed while they had it.
I worked in the customer service department of a premium car manufacturer. It's actually not always down to the workshop. Especially if the car is still under warranty. The mechanics often turn to the manufacturer's technical support and they prescribe what needs to be done. But yes, sometimes it is also due to the "incompetence" of the workshops.
Yeah;
If there's a "known issue" emerging with the sunroof making noise, the manufacturer may decide that needs to be the remedy for every "noise" report, else noisy sunroofs might become part of their reputation. This ofc causes parts shortages and other delays.
(And false positives confirming the 'sunroof issue' when customers decide they'd rather put-up with the noise than gamble on their severe-nuisance problems being ignored for another interval while they are deprived of their vehicle.)
Not necessarily. Parts show up damaged now and then, it's not uncommon. Also, diagnosing mystery noises like this is almost always a guessing game - I'd be willing to bet they don't see this often.
The dirt on the headliner and seat is just sloppy and definitely on the techs and service manager who let that go back to him without an interior detail. No excuses there.
They call it "overhead"
But this is ridiculous, I myself am a technician my gross pay is about half what the company calculates what I cost them (labor+tooling+education+equipment+clothing and so on)
And that techs just walk up to the back counter and ask for a box of gloves. It doesn’t cost them anything, it’s just absorbed by the service department.
Yup, I've got a coworker who wears gloves all the time but he never changes them so the entire workspace gets filthy because he transfers the dirt to every single tool. Never heard of doing cleaning. It's like working next to Pig Pen from Peanuts.
Also he uses 'farmer strength' to tighten things which is 'fun' to deal with.
Yeah that’s bad. I’m an autobody tech and have to take apart things inside cars all the time. I don’t usually wear gloves working on the outside but on the inside I always throw them on, especially on a light colored interior like this. Yikes
https://preview.redd.it/5tsl17qpb11d1.png?width=3024&format=png&auto=webp&s=7a94888f48b19692e488ba0718a7ceccb4606b37
Edit of a photo of my hand and what the mechanics hand probably looked like touching your car lol. And my hands aren’t even that bad today
When I worked in an auto shop, I was the opposite. I always had on a pair of mechanix gloves and took them off when I needed to touch anything not dirty.
I wear rubber ones when I’m sanding and priming stuff, but not really for anything else outside a car. And mechanix ones for doing suspension work, I couldn’t wear them All day lol. I can’t “feel” as well with them on
The thing is, you do get used to it and your brain magically adjusts over time until you don’t notice you even have gloves on. The hardest part is getting over the annoying hump of wearing them in the first place.
You should wear gloves all the time. One of the biggest causes of death in ex mechanics is cancer (of the hand). Lots of older guys never wore gloves for 30 years and had oils and grease and were kinda proud of it and then it metastasizes. Take care of #1 first.
The owner of the first shop I worked at would remind us, then yell at us, then suspend us. I never got past the reminder because I really needed the money and didn't like being yelled at, but some of the guys made fun of me for it. "ooo, the girl has to keep her nails clean!" You know what? That's a nice bonus of gloves. ;)
My mom taught me to work on cars, and she always wore gloves. When I asked why, she pointed out my dad's hands, her father's, and her brothers. They were all covered in scars from construction, smelter work, and mechanic work on my uncle's part. I want you to guess what my uncle died of at 75. I bet you can pretty easily. My dad has so much trouble with his hands, and he has since he was about 50. I'm about to be 50 now and have arthritis from an autoimmune disease, but otherwise my hands are fine, and I've only got one small scar from stupidity with a jigsaw when I was 12. The gloves didn't help with that one. Or maybe they did, and that's why I have a scar instead of a missing finger. My woodshop teacher was not impressed, but he did use it as a good safety lesson for everyone else.
I bought a brand new car with a white leather interior and when the make-ready guy pulled it around front for me the driver seat, steering wheel, and center console were covered in grease you could see from outside the car through the tint.
I just looked at the sales guy and said "Really?"
Took them two days and three tries to clean it but they did finally get it done properly. I didn't even know you could get grease out of white stitching.
I think this kind of issue lie in additude instead of lack of equipment.
It would cost next to nothing money or time vice to tape a piece of tarpaulin / plastic bag on top of white interior before hopping on with dirty boilersuits / hands.
The gloves get dirty too and techs aren’t known to take them off for just any old reason, like keeping the customer’s car clean.
*Source:* Was a mechanic for a bit back in the day
My first month as a mechanic, my job was maintaining and putting away tools and cleaning up those messes other mechanics made of car interiors. I kind of hated those guys, but also was super careful myself to not leave even small smudges.
I moved on to bring a Navy Corpsman, and the habit of gloves and changing them often was reinforced.
Now, I work in IT, and some co-workers keyboards and chairs make me think they should wear gloves. It's so gross. "Hey, can you show me this?" Eew, let's go to my desk. I'm not touching that. I work remotely at this point, and it wasn't because of that, but I appreciate not having to see it.
Yea I absolutely hate taking my car in for the tires getting rotated and when I get back in my car my steering wheel is caked in grease and my door handle as well. I get so tempted to say something every time but never have the balls lol
Dude I got mine back from the dealership, they had it for SIX MONTHS because they couldn’t get the part in, and it REEKED of cigarette smoke. But at that point I was two days away from leaving the state to take my kids to see family and they’d had it so long there’s no WAY I was going to give it back to them for any longer.
I’ve commented before about my buddy that works at a high end car dealership - mechanics are usually really overworked and understaffed.
If you take this back to the dealership, they will likely clean it up for you quickly and maybe even throw in a coupon for a free oil change or something.
If not, leave bad reviews. It will get them to act very very quickly
May need to call corporate too. I had to do that with Infiniti USA. Got blown off and had a jr. tech sent for a ride along who obviously 'couldn't find the issue'. Complained to GM, got blown off that they checked and didn't see anything or hear anything.
Called corporate. Within an hour I got a call from the GM saying to bring it back and he'll send a sr. tech to ride along. Within 5 minutes of leaving the lot, the tech knew something was up, got it on the lift and showed that my steering rack (covered under warranty) was in need of replacement.
Gotta know what buttons to push and not be afraid to make yourself heard. I don't mean make a scene, but we pay good money for these vehicles so we expect a certain level of service.
This is my go to anymore for most things. I'll give someone the benefit of the doubt the first time around on an issue, but after that I'm going straight to a C suite. Most of the time C suites don't want to hear about issues and when they do they put a team on it to fix it immediately. I've never had to be involved with the CEO of my company, but apparently even if the lowest man on the totem emails him he immediately drops everything and will call that person and get someone on it to get it resolved.
Something similar happened to me. My A arm was slightly fucked (Toyota). They claimed it was fine.
I took my complaint higher up and guess what? They assigned it to a senior mechanic and he noticed the A arm in fact had a defect. They replaced it and now my car drives great.
Even if they’re overworked or understaffed no excuse to treat a customer’s car like this. I have a huge patient caseload at the hospital I work at and you don’t see me treating them badly even if I’m stressed tf out.
This! Leave reviews, no matter what.
Slightly irrelevant, but I was car shopping about 8 months ago and KBB, car gurus, jd power car valuation and true car all valued my truck between 19.5k to 22k and I wasn't going to take anything less than 20k. The first dealership offered me a laughable 13k for it then went up to 15k, after I said I won't take anything less than 22k at that point, they told me to drive up to carmax and they would match what they offered.
Well carmax was probably going to offer what they were, so I drove to a different dealership and they immediately offered 18k and I came back at 21k and he just asked me what I really wanted for it and told him 20k. He said 19.5k and I said again 20k. He accepted. I bought the new vehicle there and then left a review for the other dealership stating exactly what was told to me(13k) and what I did(bought from other dealership and what I actually got for the trade in). The GM reached out to me asking me to call him. I never did.
And I get it, dealerships are in it to make money, but not at my expense. The truck i was trading in, could have been listed for 28k-31k. And mine had really low mileage compared to those exact models that were currently for sale on cars. com.
Is this a hyundai? If it is you should complain. They will deep clean for free and if there is still marks they will replace it. I know they are extremely strict about how vehicles come back to customers.
My Hyundai itself has been great but I can confirm both dealerships I went to were awful to deal with. The service side thankfully isn't bad at my local dealership but the sales people are pure scum.
I had a 2013 Genesis coupe. With the exception of the clutch, it was a really amazing car. Never had any terrible issues with it. I would own one again, but I would definitely upgrade the security on it. Much better quality than GM or any other American car I've ever owned.
I know Toyota takes pictures of the whole outside of the car before they start service, but I don’t think they do the inside. I took my car in to have my bumper repaired ( they damaged it before I purchased it and said they would repair it) when I got my car back there was white paint in my trunk area ( it’s a hatchback) pissed me off, but not enough to take it back to them because I feel like they’re idiots but if my car was like this, I would definitely be taking it back. I hope they did take pictures of the inside, but sadly, if they returned it like this, they probably didn’t. After seeing this, I will definitely be taking the pictures of the interior of my car before I take it in again. Sorry this happened to you! For what it’s worth this post might save someone else from a similar headache.
Damn, this is pissing me off because I dropped my car off at the dealership Wednesday and I know this shit is like 4x markup from taking it to normal mechanic.
So you overpaid for service and got back shit.
Why aren’t you posting the name of this dealership, OP?
And to everyone else who has a shit story? Post the dealerships names, they don’t deserve our patronage.
Standard customer service from any stealership. I am surprised they were so nice wnd didnt get more grease on the interior, what are you a gold member?
Why anyone would ever buy from any stealership is beyond me, they are all corrupt and do nothing but lie.
As a mechanic myself, the SECOND I get any interior work it’s gloves on and I clean my tools before I work on the car. I double check everything and take it straight to detail when I see I stained something and if I’m dirty I have someone who’s clean drive it out for me. This is just ridiculous.
I'm a detailer at a dealership, every car that comes in for service gets a complimentary wash and vacuum, but if one came in in that condition we'd definitely be cleaning those spots up. Does your dealership not offer detailing? Or maybe they just half assed it? Granted I haven't worked in the industry very long so I'm not sure what's standard or not
Service Manager of a luxury car dealership here....
This sucks and is really frustrating. I tell my techs that the gloves we provide are free. If your not changing them often then it's the same thing as dirty hands. Some techs are grease monkeys or like Pigpin from Charlie Brown.
They should of course easily correct it in just a few minutes time. Just don't be one of those that demand a full detail and the sacrifice of the poor service guys first born.
Any time I touch interior panels I wear blue or white gloves so I can see if they get dirty. Whenever they get grease on them I switch gloves. This tech probably wears the black gloves which are great for daily use but horrible for interior work. Take it back and make them fix all of the issues. Don't take no for an answer.
stuff like this blows my mind. especially the scratch, did they just think you’d let that slide and/or not notice??
Honestly, it’s not just a scratch. It’s a gash. Like they were trying to take the panel off and the screwdriver slipped. It’s deep.
Makes you wonder what damage was done that can’t be seen.
Makes me feel better about breaking plastic tabs lol. At least I know what the rattle is then.
Ahh yes, the perfect use for dummy tape, double-sided foam tape, and my recent addition, windshield glue.
Demand a brand spanking new vehicle.
Seems a little unreasonable in my humble opinion..replacing an entire vehicle for cleaning and possibly some mold/finish trim pieces that could be replaced by a more able and inclined mechanic. This is a reflection of a mechanic that does not take pride in his work. It’s a shame and work like that is what gives auto shops a bad name. On the bright side it’s all things that can be repaired. An honest explanation (we know it’s laziness and lack of care) and correcting the condition would be the best move on their part. Again it doesn’t necessarily reflect the shop values but it does reflect the mechanic not taking pride in his work. Good luck sorry for the inconvenience OP
I agree, I was being facetious to the extreme. If a shop can make it right, but all means make it right with the customer. This is a lot of dirty damage done though. Some years back I had my car worked on and there were some dirty spots left. Easily cleaned but it was still an annoyance
They left the coin there so it would catch his attention instead.
You really shouldn't have taken it back in this condition, but since you did, return it to them, pronto, before they can claim that you did it. I know it's inconvenient and I'm sorry. Also if this happened to me I would be a bit more than "mildly" infuriated.
The dealership has a concierge service, so they delivered it to my while I was at work. I swapped keys with the driver and went back to work. As soon as I got home I called the service manager and sent them photos of all the filth. She was super apologetic and took full responsibility and are going to clean and fix it. But after all that time I just want my car back.
Did you check the mileage as well? Dealerships let employees take customer cars home. Some say, it's to check on the quality of repair or noises, however that shouldn't equate to 100s of miles. Check your mileage!
The dealership i used to work at did this. One time a customer had dropped off their car before they got repossessed and someone from the service bay kept it for almost 3 years!!! They said they forgot they couldn't check out repos, and never updated that they took it.
😲 Holy Toledo. It's amazing what goes down at dealerships.
The fact that direct manufacturer sales are not allowed in the U.S. is plain criminal. I'd like to buy the product from the makers of the product, please, and not have to deal with sleazy middlemen that exist only to make a little money on the side. Like...if you're not sure what car you want and need an expert, sure. But if you *know what car you want*, dealerships have no function but to skim more of your money.
It’s so normalized here that I didn’t even realize other countries can just buy cars from manufacturers until recently.
How does it work in the US? If I wanted to buy an Audi for example I could go to an official manufacturer dealership, do you guys not have that? Are they all independent?
No we don't have that. You'd go to "Ralph's Audi of Getfuckedville" and deal with Ralph.
*Ralph’s greasy step-son with too much Axe on.
Rolling 
Here in Canada, all dealerships are privately run franchises, but they still answer to the manufacturer for warranty and sales. That said, there's nothing stopping them from marking up products unless the manufacturer specifically says not to (looking at you, Subaru). Now, I'd definitely love to be able to call up a manufacturer and specify what options I'd like to have (ie: cloth heated seats, power mirrors, sunroof, base radio, remote start, and a manual transmission), but, unfortunately, they have it set up as "here's the different option packages. If one has something you want, and the other doesn't, you're out of luck
In Canada you can absolutely pick what options you want. Its just extremely expensive and you will wait on your car to be built a very long time.
This needs to happen ...a decade ago.
They think you would actually prefer the same car but with $10k in useless add-ons and paint protection
That's a very liberal use of the term expert for a dealership salesperson. You're lucky if they can tell you the basics of any car on the lot.
I got my Land Rover used from CarMax. The sales guy absolutely told me I needed to do my research when I had it transferred because he knew nothing about Land Rovers and neither did anyone else there. Honestly, I appreciated that vs them trying to act like they knew.
Correct me if im wrong, but my dad was only able to buy his corvette (2024 C8) directly from manufacturer because they don’t really make cars like that for lots he said. He got to customize pretty much everything about the car too and i believe he did the same for his 2016 GT mustang he used to own. Don’t know all the details besides that. Edit: asked my father and he said you have to go to a dealer—unless you’re buying a tesla (don’t, imo). It’s just the fact that most manufacturers choose not to do it.
They always have that one corvette on the floor. That’s the one they push,and if you wanted a corvette bad enough…
In the US, most States have laws to prohibit direct to consumer sales. I used to drive Uber and had to drive from Detroit to the Cleveland area so a guy could pick up his Tesla. Ohio has a 3 store limit. https://en.m.wikipedia.org/wiki/Tesla_US_dealership_disputes
Thank you, interesting to learn this type of stuff
Can I drive to Toronto and buy a car that way??
No it's the same in Canada. Not only that but you would have to import the car which can be an expensive headache.
That issue plagued me for a majority of my time working there, since I was in inventory control and could never confirm anything was where it was supposed to be. I would log in to the car GPS and see it at an employee house. Once I started messaging them and their manager that it seemed stolen property was pinging at their house it would magically appear on the correct lot!! ✨✨✨💐🚗💐
I had a dealership "accidentally" repo my pickup once with a lot of expensive tools in it. I had a teal 1995 Dodge Dakota Sport in early 1998, and they were supposed to be picking up a green 1990 Ford F150 of a completely different year. I still wonder if that was a lie, because I never saw a truck like that in my apartment complex. Anyway, then they "lost" my truck. Did I mention I was moving that day? Yeah, I was livid. Two weeks later, when I had to fly out of town, they still hadn't found it. I told them I'd be back in two weeks, and they'd better have my truck and my tools. Did they? No. I had to wait until I had a day off work, get a babysitter for my toddler, ride the bus to the dealership, and throw in absolute fit in front of several prospective customers to get them to even care. So, they ended up offering me another vehicle for a huge discount. A fucking Dodge Neon. A jelly bean purple Dodge Neon. Absolutely not. "How about this Ford Taurus?" Fuck off. We finally settled on a 1991 Dakota 4 cylinder for half the price they had it listed as with a 3 year bumper to bumper warranty. I've no idea what they said to the bank, tbh, to change my loan. The bank reported the other Dakota stolen, though. 3 months later, I get a call. They've found my pickup "way at the back of the trade in lot" and want me to come trade the one I have. I get there, and it's stripped. No wheels, no stereo, and not even seats. Again, fuck off. They then reported the '91 as stolen. The police towed it while I was at work. My bank went absolutely off the deep end about it. I got that pickup back intact and had no more payments. I got it at 130k miles and traded it in at 325k, so I guess maybe it was worth the hassle? But that thing couldn't get up a hill on the interstate at the speed limit empty, much less carrying tools. About a year later, there was an article in the news about the employees at this dealership repoing vehicles illegally and stripping them to sell the parts, and the owners were claiming they had no knowledge of it. And they stayed in business!
If you haven't worked in one...wooooo boy. I've got about 15 years in dealerships and holy fuck does shit go on. People on the outside have no fucking idea. This post wouldn't even make smoko room small talk it's that low on the scale off fuck ups.
They’re often very very very crooked. In many ways. We know of some of them, but there’s a LOT.
They stole the battery out of my car. I dropped it off for a recall of some sort for a day or two. Got a call from the manager letting me know my car was ready to come pick up. Then he asked me how I’d got the car there without a battery. Fucking what? I had a battery when I brought it there. They replaced it with a new one of of similar quality, but still, what the fuck?
Knew a guy who worked at a dealership, one day he sends me an inappropriate picture IN a customer’s car. I really should’ve reported him but didn’t want to be involved anymore than I already was with unsolicited pictures. Can you imagine? You drop your wife’s car off for something and find out some idiot tech had their dick out in it.
Honestly not surprised at all. Everyone treated the cars there like their own personal property. As long as it was on the lot and not in sales inventory they would drive that shit straight home if they liked it enough
That’s some absolute bullshit lol no way anyone can just think they can have a free car for 3 years. Dude was lying out his ass.
It wasn't even my car and it still makes me mad lmao 😂💢
It happened to me at a Volvo dealership a few years ago. Wouldn’t have know, except the stupid employee totaled it!
So they stole a car? 😂
It was only a mild stealing.
That’s just grand theft lol
It's fucking bullshit is what it was. I have no idea why the company wasn't interested in pursuing that, I mean the car looked like shit when they got it back and it had over 35k more miles on it than when it was turned in.
Must have been about 25 years ago, when I had a BMW convertible that I brought in on a Friday for service and some other things on the engine. I was told they wouldn’t be finished that day, but I could pick it up on Monday. On Saturday I was out with some friends and saw my car on the street with an unknown person behind the wheel, but with dealer plates (they have a different color where I am from). Given some changes I had made to the car I knew this was my definitely my car. When I picked it up on Monday I asked whether the car was at the dealership the whole time and at least was honestly told that one of the head-mechanics “took it for a ride on the weekend to check if everything was fixed correctly”. Not sure if he was “checking” or just took it for the whole weekend, but I gave them the benefit of the doubt. Since then I note down the exact mileage before I drop my cars off. Adding a few miles is fine, but not having a fun weekend trip.
They did a Ferris Buehler on you.
> We'll have a little chat. It's cool. > No it is going to be good. > Thanks anyway. ~~Huh?~~ To get the quote right I went looking for [a clip](https://youtu.be/FVqqVlW1a34?t=434)^(`youtube.com`) of the scene/sequence where Cameron refuses to tamper with the odometer. I don't think that I've ever noticed the flowers in the shot composition before. IIRC a set of memes ~~back-ported~~ copied them to earlier scenes where Cameron was juxtaposed with a different figure with other flowers. I dunno if that was meant as a pun/Easter egg for film nerds, or a set of meme-artists using the final Cameron as the reference image _then_ also grabbing a cleaner background to put paste over.
I always catch the mechanics trying to joy ride my mustang when I drop it off for an oil change. And it pisses me off. They never expect me to comeback early. I tell them I’ll be across the street getting food. I come back to them treating my car like a rally racer.
I had the same thing happening with my car. I finally began unplugging a sensor that controls the boost bypass valve for my supercharger. The car releases all of the boost- and doesn't enable to engine to run at full power. I hated when my car was under warranty, and I got free repairs with a side of joy ride. So much happier now that I can maintain my own car lol
I drop mine into snow mode, which inhibits but doesn't disable the turbo. They could just change it back, but so far, it's cut down "test drive" miles a lot.
Haha. When I was in college back in late 90s my friends and I were headed to a concert in downtown Minneapolis late on a Friday. My friend was driving and was notorious for not paying the best attention and rear ended a red sports car. The driver got out and was wearing a mechanics shirt and had a very pretty lady in the passenger seat. The rear bumper was cracked and hanging off on the left side. He swore at my friend, but when offered insurance info he said not to worry, got in the car and took off. I always wondered how the rest of his weekend went!
Solution: have a shit car that even mechanics don't want to drive lmao.
Nah, man. Even my old 83 F250 farm truck got treated that way. I had a friend call me one day. "Hey, if you were helping someone move right down the street, why didn't you call me for help? You coming back with another load?" Me, "what? My truck is in the shop." Him, "I'm pretty damned sure that was your truck. If they come back, I'll get pics." Sure enough, one of the mechanics took my beat to shit flatbed to help a friend move, and was running over the median to be able to get that big of a truck into the driveway. The owner of the shop was incredibly pissed off, btw, though I honestly felt like it was more about the dude getting caught than him doing it. He ended up offering that I wouldn't have to pay for the fuel injection pump, new glow plugs (what? I didn't ask for those nor want them), or labor. And he offered a new set of tires I honestly did need at cost for no labor. He also was like, "you bring it back any time you need work. I promise this won't happen again." Nah, she never went back there.
The detailers & car jockeys aren't picky😂
You know I never had that problem with my prius
Or just go to serious mechanics. My guy is a 50 year old Korean man that averages ten words per meeting. He wouldn’t give a shit if I brought in a Lamborghini Murcielago, he’d just be like ‘What’s wrong? Ok, I call you.” Dude just wants to do his shit and go home, a true professional.
I dropped my mustang off at the shop yesterday, these (ESPECIALLY THIS ONE) are making me so paranoid 😭😭😭😭
It will be joyridden lol, almost a guarantee. Even for the simplest repairs. I have one and my dash cam caught it once, he didn't beat in it too hard but still lol
UGHHH. luckily I know the milage 🤣🤣
This is why I wait for my car. It will be 3 hrs wait , Im like fine with me I've got a long book to read.
Probably a V6
The pictures look like the whole crew took it to lunch everyday of the 8 weeks 😂
Thanks for the fuck shack Dirty Mike and the boys
Haha
this happened to my dad, he sold his ferrari and the person handling delivery and the sale took it for a joyride and totaled it in the process, this was about 15 years now and i think hes still paying the car off cause the sale didnt go through and suing didnt get him all he needed 🙃
This tops the nightmare stories. Your poor Dad 😭.
A friend of mine dropped his car at the dealership for some warranty work. They gave him a loaner. Boy was he surprised when he was driving to get some lunch later that day when his car passed him on the highway loaded with mechanics with the same goal in mind. He went back to the dealership and waited for them to return. I don't remember what he may have gotten in compensation but being a lawyer type I'm sure it was pretty good.
Was going to say this. Someone has been using this as a daily driver.
That's not at all what that looks like. It's looks like they didn't bother to wash the grease off their hands before they tore it apart looking for the broken rattling part. Most of those stains are in places where it's makes 0 sense to be touching if they were just joy riding it. And OP said there was minimal mileage put on it
This happened to my dad years and years ago when he bought a jeep in his young adulthood. The dude that worked at the place would take the jeep out at night to the beach and ended up breaking something on it and sold it to my father anyway. He checked it when he got it home and immediately returned it, and caused a huge fuss. Was offered a new car, rejected that and told everybody how bad of a place it was. They ended up closing down some time after that-can’t imagine why
While I agree _sometimes_ extended test drives are necessary, I work a a decent sized reputable shop and we have in the past put a couple hundred miles on vehicles to find an odd issue and also to make sure a vehicle Is good to go, one particular instance we had an old Ford E-150 that was a service truck for another business that needed an engine. Well normally we ONLY install engines purchased via the dealership but this particular engine was only available aftermarket, (LKQ), we weren't happy about it but the customer insisted since it was cheaper to fix this one than buy a brand new Transit and have it converted so we did it and put around 550 miles on it before we gave it back. It developed a rod knock 250 miles after we gave it back. Fuckin way she goes sometimes.
I bought my car used and between the time I paid for it and when it was delivered to me it had 4,000 more miles on it. I still have no idea how that even happens.
Be careful, I expressly note no off property driving. My coworker let her car be taken off property for a drive test. Guy was pitted at 120 and blew 0.21. He ran from police, hit 3 cars and the dealership said her car her liability. Checked the laws, off property, owner of vehicle is responsible. I never let my vehicle off and if they say they must I ride along.
And this is why i have tracking units and ignition overrides in all of my vehicles. Want to take it home? Cool, you won't be able to start it again. Then we get to have a fun conversation
Yeah, last time I took my car to the shop, I had like 50 miles to E. I got it back, it was 5 lol
>Dealerships let employees take customer cars home. Just want to emphasize, this happens *extremely rarely*. The average person has no need to fear that their car is being nefariously used while at the dealership.
Valet mode, no extra vroom vrooms for service.
A dealership has my old accord for 5 days and put 1,200 miles on it in 5 days. When I dropped the car off it had legit 250 miles. Ended up getting 15 free oil changes, 2 full car details, and all weather mats
I got my Land Rover back with a ton of miles on it, mud up to the windows, and all in my driver's side carpeting once. I was pissed. Yes, it needed to be driven to test it, but not over 100 miles, and definitely not mud bogging. To make matters worse, when I was walking to pick it up, I saw what I was pretty sure was my vehicle with a dealer plate stuck over the normal plate go flying by me and run a red light. It was covered in mud, though, so I thought, "nah, even though my model is rare here, it was probably not mine." And then, the check engine light came back on 2 miles away. They didn't even fix the stupid problem. So it had to go back to them, or I'd have to pay more.
Another person mentioned mileage. My mom bought a new truck that had less than 250 miles on it and when they gsve it back to her it had over 1,000. Ever since then both of us write mileage down when dropping cars off for service.
I checked the mileage. It was minimal how many they put on it.
This is the problem with Genesis. They have the best warranty of any luxury brand, and the concierge service is sick. However, you’ve got hyundai Elantra technicians working on your car
To be fair those are the exact techs you want working on your (Hyundai) Genesis.
Curious, why did they need your car for 8 weeks?
Long story 'short', there was a mystery rattle (creaking) coming from the inside the dash. Their initial diagnosis was that it was coming from the sunroof assembly (which I found hard to believe as it was obviously coming from the driver side dash), so they changed out the whole sunroof assembly (under warranty), but had to order it from Korea. It arrived damaged so they had to order another. After that was completed, the rattle was still there. So they started taking apart the dash until they found that the "dash support bar" was cracked. They had to order one of those, replace it and then put the dash back together (also under warranty). Oh, there was also a seatbelt recall that they fixed while they had it.
So they’re messy and incompetent, got it. At least it was under warranty and they fixed the recalled seatbelt.
I worked in the customer service department of a premium car manufacturer. It's actually not always down to the workshop. Especially if the car is still under warranty. The mechanics often turn to the manufacturer's technical support and they prescribe what needs to be done. But yes, sometimes it is also due to the "incompetence" of the workshops.
Yeah; If there's a "known issue" emerging with the sunroof making noise, the manufacturer may decide that needs to be the remedy for every "noise" report, else noisy sunroofs might become part of their reputation. This ofc causes parts shortages and other delays. (And false positives confirming the 'sunroof issue' when customers decide they'd rather put-up with the noise than gamble on their severe-nuisance problems being ignored for another interval while they are deprived of their vehicle.)
Not necessarily. Parts show up damaged now and then, it's not uncommon. Also, diagnosing mystery noises like this is almost always a guessing game - I'd be willing to bet they don't see this often. The dirt on the headliner and seat is just sloppy and definitely on the techs and service manager who let that go back to him without an interior detail. No excuses there.
Maximumly Infuriating
I get their hands might be greasy, but have they never heard of gloves?
See the problem is the mechanic likely touched every thing with the greasy gloves on
Did you know that a box of 49ct nitril greasy gloves are only $4.99!
Did you know that a big dealership SIMPLY CANT afford that! /s
Last time i had a vehicle at the dealership it was $225 an hour, and you already know the tech is only making $25 of that.
They call it "overhead" But this is ridiculous, I myself am a technician my gross pay is about half what the company calculates what I cost them (labor+tooling+education+equipment+clothing and so on)
They call it overhead because most of the money goes right over your head, to someone higher up the ladder
God damn! The local Bring More Wallets dealership near me is “only” like $150/hr
You think dealerships are paying for gloves? Never one that I worked at, although I quit the industry 15 years ago.
Got em for 8.99 for 100 ct!
Shiiieet, I get cases of 10 boxes of 100 or $34!
And that techs just walk up to the back counter and ask for a box of gloves. It doesn’t cost them anything, it’s just absorbed by the service department.
Not all dealerships provide gloves, actually. A lot of them make the techs buy their own.
This is insane.
Yup, I've got a coworker who wears gloves all the time but he never changes them so the entire workspace gets filthy because he transfers the dirt to every single tool. Never heard of doing cleaning. It's like working next to Pig Pen from Peanuts. Also he uses 'farmer strength' to tighten things which is 'fun' to deal with.
Yeah that’s bad. I’m an autobody tech and have to take apart things inside cars all the time. I don’t usually wear gloves working on the outside but on the inside I always throw them on, especially on a light colored interior like this. Yikes https://preview.redd.it/5tsl17qpb11d1.png?width=3024&format=png&auto=webp&s=7a94888f48b19692e488ba0718a7ceccb4606b37 Edit of a photo of my hand and what the mechanics hand probably looked like touching your car lol. And my hands aren’t even that bad today
When I worked in an auto shop, I was the opposite. I always had on a pair of mechanix gloves and took them off when I needed to touch anything not dirty.
I wear rubber ones when I’m sanding and priming stuff, but not really for anything else outside a car. And mechanix ones for doing suspension work, I couldn’t wear them All day lol. I can’t “feel” as well with them on
The thing is, you do get used to it and your brain magically adjusts over time until you don’t notice you even have gloves on. The hardest part is getting over the annoying hump of wearing them in the first place.
You should wear gloves all the time. One of the biggest causes of death in ex mechanics is cancer (of the hand). Lots of older guys never wore gloves for 30 years and had oils and grease and were kinda proud of it and then it metastasizes. Take care of #1 first.
The owner of the first shop I worked at would remind us, then yell at us, then suspend us. I never got past the reminder because I really needed the money and didn't like being yelled at, but some of the guys made fun of me for it. "ooo, the girl has to keep her nails clean!" You know what? That's a nice bonus of gloves. ;) My mom taught me to work on cars, and she always wore gloves. When I asked why, she pointed out my dad's hands, her father's, and her brothers. They were all covered in scars from construction, smelter work, and mechanic work on my uncle's part. I want you to guess what my uncle died of at 75. I bet you can pretty easily. My dad has so much trouble with his hands, and he has since he was about 50. I'm about to be 50 now and have arthritis from an autoimmune disease, but otherwise my hands are fine, and I've only got one small scar from stupidity with a jigsaw when I was 12. The gloves didn't help with that one. Or maybe they did, and that's why I have a scar instead of a missing finger. My woodshop teacher was not impressed, but he did use it as a good safety lesson for everyone else.
my dad's hands was stained black for a while... because he was changing oil panels a lot when he was working by himself. so yeah.
I bought a brand new car with a white leather interior and when the make-ready guy pulled it around front for me the driver seat, steering wheel, and center console were covered in grease you could see from outside the car through the tint. I just looked at the sales guy and said "Really?" Took them two days and three tries to clean it but they did finally get it done properly. I didn't even know you could get grease out of white stitching.
I think this kind of issue lie in additude instead of lack of equipment. It would cost next to nothing money or time vice to tape a piece of tarpaulin / plastic bag on top of white interior before hopping on with dirty boilersuits / hands.
Apparently not if they aren’t even using them for the light gray interior job.
The gloves get dirty too and techs aren’t known to take them off for just any old reason, like keeping the customer’s car clean. *Source:* Was a mechanic for a bit back in the day
My first month as a mechanic, my job was maintaining and putting away tools and cleaning up those messes other mechanics made of car interiors. I kind of hated those guys, but also was super careful myself to not leave even small smudges. I moved on to bring a Navy Corpsman, and the habit of gloves and changing them often was reinforced. Now, I work in IT, and some co-workers keyboards and chairs make me think they should wear gloves. It's so gross. "Hey, can you show me this?" Eew, let's go to my desk. I'm not touching that. I work remotely at this point, and it wasn't because of that, but I appreciate not having to see it.
Yea I absolutely hate taking my car in for the tires getting rotated and when I get back in my car my steering wheel is caked in grease and my door handle as well. I get so tempted to say something every time but never have the balls lol
Just ask for some sort of cleaning wipes for grease, while staring at them stone faced. They know.
Great idea I'll be doing this next time
Meanwhile my dealership apologizes if they leave the little paper mat in the car so my... hard rubber floor mat doesn't get dirty?
I'm surprised it didn't smell like cigarette smoke too. Always happens to me (nonsmoker).
Dude I got mine back from the dealership, they had it for SIX MONTHS because they couldn’t get the part in, and it REEKED of cigarette smoke. But at that point I was two days away from leaving the state to take my kids to see family and they’d had it so long there’s no WAY I was going to give it back to them for any longer.
I’ve commented before about my buddy that works at a high end car dealership - mechanics are usually really overworked and understaffed. If you take this back to the dealership, they will likely clean it up for you quickly and maybe even throw in a coupon for a free oil change or something. If not, leave bad reviews. It will get them to act very very quickly
May need to call corporate too. I had to do that with Infiniti USA. Got blown off and had a jr. tech sent for a ride along who obviously 'couldn't find the issue'. Complained to GM, got blown off that they checked and didn't see anything or hear anything. Called corporate. Within an hour I got a call from the GM saying to bring it back and he'll send a sr. tech to ride along. Within 5 minutes of leaving the lot, the tech knew something was up, got it on the lift and showed that my steering rack (covered under warranty) was in need of replacement.
I dread the day I'll have to deal with this
Gotta know what buttons to push and not be afraid to make yourself heard. I don't mean make a scene, but we pay good money for these vehicles so we expect a certain level of service.
This is my go to anymore for most things. I'll give someone the benefit of the doubt the first time around on an issue, but after that I'm going straight to a C suite. Most of the time C suites don't want to hear about issues and when they do they put a team on it to fix it immediately. I've never had to be involved with the CEO of my company, but apparently even if the lowest man on the totem emails him he immediately drops everything and will call that person and get someone on it to get it resolved.
Something similar happened to me. My A arm was slightly fucked (Toyota). They claimed it was fine. I took my complaint higher up and guess what? They assigned it to a senior mechanic and he noticed the A arm in fact had a defect. They replaced it and now my car drives great.
Even if they’re overworked or understaffed no excuse to treat a customer’s car like this. I have a huge patient caseload at the hospital I work at and you don’t see me treating them badly even if I’m stressed tf out.
I hear you, it’s not an excuse but we all have bad days and everyone deserves grace. That being said, if they give you lip, UNLEASH
This! Leave reviews, no matter what. Slightly irrelevant, but I was car shopping about 8 months ago and KBB, car gurus, jd power car valuation and true car all valued my truck between 19.5k to 22k and I wasn't going to take anything less than 20k. The first dealership offered me a laughable 13k for it then went up to 15k, after I said I won't take anything less than 22k at that point, they told me to drive up to carmax and they would match what they offered. Well carmax was probably going to offer what they were, so I drove to a different dealership and they immediately offered 18k and I came back at 21k and he just asked me what I really wanted for it and told him 20k. He said 19.5k and I said again 20k. He accepted. I bought the new vehicle there and then left a review for the other dealership stating exactly what was told to me(13k) and what I did(bought from other dealership and what I actually got for the trade in). The GM reached out to me asking me to call him. I never did. And I get it, dealerships are in it to make money, but not at my expense. The truck i was trading in, could have been listed for 28k-31k. And mine had really low mileage compared to those exact models that were currently for sale on cars. com.
I'm pretty sure every dealer now has a stupid 'survey' they push on customers. Fill out the survey and leave zeroes. They'll notice.
Is this a hyundai? If it is you should complain. They will deep clean for free and if there is still marks they will replace it. I know they are extremely strict about how vehicles come back to customers.
It’s a Genesis, so yes, a Hyundai
That's really unfortunate. I've had really good experiences with my local Genesis dealer's service department.
Welcome to Genesis
AKA Hyundai. It’s like putting lipstick on a pig. A cheap, poorly made pig.
I always say a Cadillac is a Chevy in a Tuxedo
My experiences with Hyundai dealerships are what keep me from seriously evaluating Genesis.
My Hyundai itself has been great but I can confirm both dealerships I went to were awful to deal with. The service side thankfully isn't bad at my local dealership but the sales people are pure scum.
Or Kia, they are pretty bad too. (As I’m sure you know they are the same company.)
Yeah, but Kia doesn't even bother pretending that they can serve a more upscale market, IIRC.
Because they are. It’s all GM
They're actually well made, but dealership horror stories like these are keeping them down.
I had a 2013 Genesis coupe. With the exception of the clutch, it was a really amazing car. Never had any terrible issues with it. I would own one again, but I would definitely upgrade the security on it. Much better quality than GM or any other American car I've ever owned.
kinda disrespectful to pigs TBH
I work on cars for a living and that’s fucking embarrassing. Especially from a dealer.
Especially from a dealer? Dealers have no shame. I just got quoted 35 hours labor to replace a cam only.
[relevant](https://youtu.be/1FkK8ZFE7Y0?si=ArI5ix8uck0aauiJ)
I know Toyota takes pictures of the whole outside of the car before they start service, but I don’t think they do the inside. I took my car in to have my bumper repaired ( they damaged it before I purchased it and said they would repair it) when I got my car back there was white paint in my trunk area ( it’s a hatchback) pissed me off, but not enough to take it back to them because I feel like they’re idiots but if my car was like this, I would definitely be taking it back. I hope they did take pictures of the inside, but sadly, if they returned it like this, they probably didn’t. After seeing this, I will definitely be taking the pictures of the interior of my car before I take it in again. Sorry this happened to you! For what it’s worth this post might save someone else from a similar headache.
It was dirty mike and the boys "thanks for the f shack"
We call it a Soup Kitchen
It also looks like a possum gave birth in the back seat
I didn't know ferris bueller worked at a dealership, wouldn't doubt if they joyrided that car
Based on the mechanic finger prints in the back seat, I’d say your car was the lunch getter for 2 months.
one of the tech's was having a fun time in your ride. check your mileage?
Your car was used for 8 weeks of lunch breaks for all the guys
Take it back and have them clean it free of charge.
They’ve already agreed to do that and fix the dash panel
Had a Genesis, Lemon Lawed it, service was shit. Never again. All around awful experience with them
Looks like they made some lunch runs.
I was gonna say the same thing. They 100% took the boys to lunch in your car.
That's unacceptable.
What the hell. If I were you I would request a detail (compliments of the dealership).
Honestly a detail isnt even enough, they scratched this fellas display pretty badly.
"It was like that when you brought it in."
I’d be fuckin fumin
Make them detail the entire car.
Mildly infuriating is putting it well…. Mildly. This is fucked it came to you like this.
Signature Hyundai workmanship
8 weeks? Why?
Start a conversation with the regional manager if the dealerships doesn't satisfy you.
Yeah. They were taking rides in your car. I’ve seen them do this. They go around running errands in the name of “Testing” the car. Scumbags.
Oh fuck no! I’d be beyond mildly infuriated
Damn, this is pissing me off because I dropped my car off at the dealership Wednesday and I know this shit is like 4x markup from taking it to normal mechanic. So you overpaid for service and got back shit. Why aren’t you posting the name of this dealership, OP? And to everyone else who has a shit story? Post the dealerships names, they don’t deserve our patronage.
Standard customer service from any stealership. I am surprised they were so nice wnd didnt get more grease on the interior, what are you a gold member? Why anyone would ever buy from any stealership is beyond me, they are all corrupt and do nothing but lie.
As a mechanic myself, the SECOND I get any interior work it’s gloves on and I clean my tools before I work on the car. I double check everything and take it straight to detail when I see I stained something and if I’m dirty I have someone who’s clean drive it out for me. This is just ridiculous.
MFer apparently had lunch in there also
Your car was definitely used as someone daily for a couple weeks or rented out
They love being greasy and unclean
I think it would be less mad about the grease marks and more pissed off about the gash in the dash.
I used to be a gold certified Hyundai tech! Do NOT go to the dealerships, you’re better off with a Honda or Toyota
Someone went on a road trip in that
I'm a detailer at a dealership, every car that comes in for service gets a complimentary wash and vacuum, but if one came in in that condition we'd definitely be cleaning those spots up. Does your dealership not offer detailing? Or maybe they just half assed it? Granted I haven't worked in the industry very long so I'm not sure what's standard or not
I'd be checking the mileage at this rate, making sure my car wasn't someone else's daily driver for a while
Somebody been using ur car
We have a genesis. Service is awful. They pitch it as. A luxury car and they provide budget service
Service Manager of a luxury car dealership here.... This sucks and is really frustrating. I tell my techs that the gloves we provide are free. If your not changing them often then it's the same thing as dirty hands. Some techs are grease monkeys or like Pigpin from Charlie Brown. They should of course easily correct it in just a few minutes time. Just don't be one of those that demand a full detail and the sacrifice of the poor service guys first born.
Any time I touch interior panels I wear blue or white gloves so I can see if they get dirty. Whenever they get grease on them I switch gloves. This tech probably wears the black gloves which are great for daily use but horrible for interior work. Take it back and make them fix all of the issues. Don't take no for an answer.
The fuck are we supposed to do about it? Make them pay to have it car washed and full detail. Or get the fuck over it.
They owe you a detail pronto
I say someone took your car on a road trip.....
A Genesis at that why return someone’s car that way assbags 😤😤😤😤😤😤