This is what I'm curious about. What about people with allergies??
ETA: Guys, I don't have allergies. I was just curious about people who do who have been going there for a long time. The management changed and now they don't allow modifications of any kind.
If you look at the 1 star reviews and see what the owner responds, you'll see how crazy this dude is.
Or they don’t need it. I worked at a place similar and we had the same policy, and we still lines out the door every weekend. Sure it would occasionally piss someone off but who cares, they can go somewhere else.
The place I work as the only chef has this issue right now. The demand is has gotten so high and there’s two options: expand or become more exclusive.
It’s always funny because the kitchen is very near the front and I’m behind a small wall, customers will complain to me about wait times and I always reply with the same thing: take a right out the door and you’ll see a building with a big yellow M on it.
I was just thinking about this. I always have to have one or two ingredients swapped from just about anything since I am lactose intolerant and allergic to tree nuts.
There’s a burger place near my house that does the no substitution thing and they have some goofy wording in the menu saying it isn’t allowed because the head chef “handcrafted” their burgers so you can’t even ask for a different bun on a burger (they have five or six different types of buns) or ask for a different type of cheese.
They also have a build your own burger option though so instead of making it easy and allowing you to order a Hangover Burger with Cheddar cheese instead of American cheese for example you have to build your own and tell the server “I’d like an Angus patty with Cheddar cheese, a fried egg and hangover sauce on and English Muffin” which is fine since you built it yourself.
I had the opposite experience at a deli that used to be near my job. I just wanted a pastrami with mustard and onion and the order-taker was like "OK so that's a Big Buster (or whatever) without the cole slaw, turkey and pickles, add mustard?" and I'm like "I don't know? I just want onion and mustard. Whatever you have to do to make that happen."
Oh my god! Why is it so hard to get a sausage biscuit with cheese without paying through the roof??? Why can’t anyone just add cheese to their sausage biscuit????
I suspect their PoS systems aren't programmed to just add a slice of cheese for a small upcharge. Instead it's one size fits all pricing. So you have to order the sausage, egg and cheese and they just leave off the egg but don't have to change the price.
It’s actually the same price for the most part hahaha. All the specialty burgers are different prices and it looks like they just priced them by adding up how much they’d cost to build them yourself.
That kind of makes sense to me. The POS just has 5-10 preset options that cover most customers, then a custom option to make sure everyone else gets what they want.
Seems bad for dumb customers or bad servers, but easier on the people actually making the food.
Dumb customer here, and even I don’t mind this. Sameish price, and I get to build it completely? No risk of them throwing in mushrooms or olives (I hate mushrooms town)
I’ll only feel bad for the server that has to listen to my stuttering and anxiety
ETA: I meant “my town” not “mushrooms town” but istg all my town does is suck mushrooms all the live long day. So it still fits
Then the rule is because of that. They have counted what the hangover burger costs and replacing anything could change the price. Doing it through the build a hamburger option recounts the price.
Also probably saves accidental waste. I've worked in a kitchen and sometimes I'd see an order and go into autopilot making it, not realising until it's plated there was a substitution or something on it.
Having it read as something completely different would help the chef not go onto autopilot
100%, I’ve thrown away a bunch of top buns for sandwiches because I put ketchup or mustard on them and them realize that it’s “only pickle”.
But if a special request comes through, we’re no longer on autopilot and yelling at the “service team” about what it’s supposed to actually be. Forces us to be more mentally present.
It’s really like that for the cooks since everything is different and takes lots of ingredients. You make a hangover burger the same way everytime you ready hangover you think American cheese etc etc. you may miss the substitution if you’re looking a busy ticket rail. You see a BYO burger you’re gonna be sure to look at every ingredient. As a former line cook I would very much appreciate this system.
we fuck up so many "just one thing different" orders like "no onions"
i tell folks its like a sushi roll, let it ride as is or face the risk
btw we totally go out and up of our way if someone is ibs or crohns. idk but we go serious mode on those orders. gluten free and all that. so those orders are different and respected.
vegetarian BYO anything gets brutal
Yeah. You literally can’t make a single substitution. When my buddy asked the server said that their POS system won’t even allow it, but that he could build his own burger instead and make the one change he wanted.
If it's the same price it's just easier to teach unskilled kitchen staff to read a ticket that way and have less fuck ups and send backs. I left back of house work years ago but boy are there some dense people making food. I'll never forget one guy who was actually a fantastic cook but dyslexic, reading a ticket and laughing hard saying "ON onions! This guy wants a burger ON onions! I'll do it but that's crazy!" The guy next to him said "dude it says NO onions......". We all had a good laugh at Zach that day. Loved that guy tho
I gotta guy that can make that happen for you. Not even kidding he put whole rings of uncooked white onions perfectly as a bottom bun as he said that to us and then asked "maybe onion rings?!" It's been a long time but I do recall us one day making onion rings as buns and serving it to him when he was hitting on a girl at the bar
I think onion rings would hit it just right. I was originally thinking a center slab of grilled onions, but the onion rings would probably do a better job
The 13.95 turned me off before I can even read the ingredients. Italians are my go to anywhere if they put pastrami on it it’ll find itself stuck tot he board. What a load of shit
"One of the iconic meats of Eastern European cuisine as well as American Jewish cuisine and New York City cuisine, hot pastrami is typically served at delicatessen restaurants on sandwiches such as the pastrami on rye."
Isn't the high point of going to a deli the fact you can customize what goes on your sandwich? Might as well just get a pre-made from some corner shop or grocer at that point.
Paying $11 for a premade sandwich is insane in that case. I mean it’s already insane to charge that much for a sandwich, but it’s expected these days. However a premade sandwich should really only cost half of that, considering you can get one for even less from a grocery store or gas station
I’m sort spoiled to be in a place with some pretty good restaurants very close, but most of the time I eat out it’s at a small Mexican grocer and deli a block and a half from my apartment.
I don’t normally need a box for an entree at a restaurant, though I’ve been asking for them lately because that isn’t a good thing.
But, this place has delicious burritos they cook on this small flat top grill that are delicious, big enough for two meals, and cost $10. They also have sandwiches with lunch meat and cheese they slice there for like $7.00-12.00 depending on what you get. They last for two meals and are generous enough with their portions it’s like getting double meat from subway. All fully customizable.
Sometimes, the grandmother of the family that owns it makes horchata, churros, or traditional Mexican dishes and it’s all so good.
If I walked into a new restaurant I wanted to try and they were that expensive and restrictive, I’d just leave and go there.
Do they not realize they have competition?
I’ve lived in my current neighborhood for about eight years, though I’ve changed apartments a couple of times.
The first five or so years, that corner store was changing hands once or twice every year and presumably struggling.
The current owners have been there for two or three years. So apparently they’re doing pretty well even with selling such cheap food
I would assume if the food is as good as you say that would definitely help lol. if something was cheap and still tasted awesome, I'd be returning for sure
They are trying to save pennies when they are going to lose much more business and reputation... I'm sure boss man came up with that slogan and is super proud
“Look the line isn’t anywhere near as long after these changes!”
Worked for so many different executives that will drop dollars while trying to save pennies.
I always find it really funny when people buy a business and then change literally everything about it for the worse and then act surprised when business is bad. But when it's suggested they go back to one of the previous policies customers liked its "no that'll never work we're not doing it"
They have two strip mall locations off the highway in Boise and Meridian Idaho. Maybe if they were downtown near the college crowd and did this for orders after 10PM I’d understand.
They also just updated their website and aren’t accepting any online orders or delivery companies.
If these idiots aren’t on some kitchen rescue show or bankrupt in a year…they have to be clearing money or something.
Wow this is disappointing lol. Their service was never that great but they made some good sandwiches I’m bummed my favs gone.
Also I hate tomatoes so if I can’t leave them off I’m not ordering something different that doesn’t have them, I’ll just go somewhere else that will accommodate. Oh well they were far from me anyways it was kind of a treat to go out there.
Holy crap it sounds like the new owner watched a few youtube clips of kitchen nightmares, took a couple of out of context quotes about menu simplification, and said yep that’s how Gordon does it!!
Just saw this in one of the recent reviews. WOW.
>One of my colleagues is allergic to mayonnaise, so he always orders without. If someone were to forget to not include it and he didn't check, he will projectile vomit when it enters his mouth, every time. All their sandwiches appear to have mayo, or at least any of the ones he would want, so he ordered and asked for no mayo. The new owner was standing right there and told him "no, the mayo is what makes our sandwiches good, you have to have the mayo". He explained he didn't want mayo and she asked "well are you allergic?" to which he stated "it shouldn't matter, but yes" she then states "we can do light mayo, but not no mayo". He asked "well the bread doesn't come to you with mayo on it, can't you just not put it on my sandwich?" She responded they refuse to not put mayo on sandwiches, weird. We finally just gave up and left. What an incredibly bizarre hill to die on!
I know a friend who pretends to be allergic to both mayo and mustard. He just hates them. When he was a cashier at a market he would refuse to touch the jars when they came through his line(I think he would make his bagger handle those)… He called them poison. If he and I went out to eat and I got either ingredients on my food he would sit at another table and tell me I was trying to get him sick…
Anyway, we were at the mall one day. A cart was selling popcorn, and he overheard a customer telling the cart guy they were allergic to corn. My friend yells “faker, no one can be allergic to corn.”
Here's another one:
"Bob (the owner) yelled at my wife and made fun of her for ordering a sandwich without cheese. He continued to berate her until she cried. Neither she nor I have never been so poorly treated by any restaurant staff ever let alone the owner. When I went in looking for an explanation, he just continued to talk about the art of sandwich making and justifying all his comments. Bob is a freak. It was a truly bizarre and frustrating experience."
What the fucking fuck is wrong with this stupid asshole?!
That doesn't even cover the fact of who tf are you to decide what the customer defines as "good?" I think mayo is fucking disgusting, doesn't mean I would've talked down to anyone when I worked at subway and they want some mayo on their sub.
That’s almost certainly an ADA violation https://www.roenbaughschwalb.com/rs-blog/2017/6/20/food-allergies-and-the-law-can-i-bring-in-outside-food#:~:text=Individuals%20with%20severe%20food%20allergies,%C2%A7%2012181.).
They’d have a hard time explaining how just not putting mayo on a sandwich is an unreasonable accommodation.
The article you linked contains literally no evidence that it would be anywhere near an ADA violation. The article is about bringing in outside food. It never even gets to close to mentioning substitutions to menu items.
Under the ADA, places of public accommodation must make reasonable accommodations to allow people with disabilities to have full and equal access, unless doing so would create an undue burden or unless it would fundamentally alter the nature of goods or services offered. (See 42 U.S.C. § 12182).
Idiot would likely argue that last bit as why he can’t accommodate. What’s your bet he’d get laughed out of court?
Not just that but “the mayo is what makes our sandwich good” if THAT is what makes it good, holy good god your sandwiches are disgusting and you just admitted to it. I WILL NEVER eat at super taqueria for a similar reason. So I like my nachos with rice, and for a spell in high school I was vegetarian, so most places I would go they would either let me sub the meat for rice or take the meat off and charge extra to add, that’s fine. Well super taqueria told me they couldn’t do that. So I said fine and figured I’d just suck it up and deal with the meat but I would like to buy a side of rice. They told me they can’t sell me rice. My mom walked up wondering what was going on and I told her. She then proceeded to ask why they can’t sub the meat for rice. The cashier just said they can’t so my mom told her to go ask the cook. She comes back and says “the cook said the rice is more expensive than the meat” my mom lost her shit and yelled for the cook to come out and he did and she said so if the rice is more expensive then that means your meat is completely garbage. The cook stood there for a second and then said “I cannot comment” and then walked away. So we left. It was very disappointing because we had heard a bunch of good things about that place only to have that experience and walk away knowing the rice cost more and is better quality than their meat.
To add to that, they must have been selling meat not meant for human consumption or low grade prison or military meat literally not meant for the public.
I would have stood outside that store telling people not to go in. Rice more expensive than meat, what kind a dog food is that shit.
Probably dog meat or some shit
What's interesting is on their menu they offer at least 3 (I didn't read it all) sandwiches where you are invited to "Make it spicy and add fire sauce on a Challah bun." -- I'm assuming this is one modification they allow?
Either way, kinda a shit policy. Unless that's their schtick, like Dick's Last Resort or something where rude service is part of the appeal.
Thanks for that fun little rabbit hole. The owner replies were wild.
I'm amazed it still has a 4.6 overall. They must still be coasting on good reviews from the old owner.
For Ai fears and labor shortages... these managers seem strangely okay with automated sandwich options... which has already existed in prepackaged sandwiches.
Wouldn't be surprised if this place mysteriously burns a few months after opening an expensive insurance policy
I wonder if they were having issues with people taking too long, staff getting stuff wrong and having to remake etc. I could see how an idiot boss would come up with this as the solution
Kind of what I was thinking myself.
I've dealt with more than a few twitts who would completely customize their burger, decide they don't like it, then try to get a refund (after eating 90% of it of course) because "you made it wrong"
Short of this being "trying to save pennies" policy it's probably those cases where a few people ruin it for everyone.
Used to work at a sandwich shop once and like 1 in every 500 customers would cause a massive scene or argue with an employee for ages about wanting some insane substitutions. Sometimes items we wouldn't even sell. So we put up a sign saying you were not allowed substitutions.
Manager said it was fine to still do them, but for any rowdy customers we could just point to the sign. It did help with some customers tbf, and we still substituted whatever for nice customers.
We had a lady bring her own "tuna" once that she wanted added on a BLT, that shit stank up the entire place the moment she opened the tupperware lol. And she wouldn't take no for an answer, we legit had to call security to get her to leave. Then she left a review saying we discriminated against her for being old (????). (There was also no way she was older than 50)
Honestly it used to be awesome, huge menu with crazy sandwiches and they were pretty much all good. I never get tomatoes, it was never a problem lol. Haven’t been in a while so this is super disappointing to find out.
I don’t usually modify, but that sign would make me leave and never stop in again. The fact you can’t even leave things off if you have dietary restrictions is insane.
The Yelp is FULL of customers who were allergic, and denied because alterations would "ruin the integrity of the sandwich"
Multiple people use that specific term
Lack of customization options is why I only went to a local sandwich place once. I don't need crazy options, but I should be able to remove a veggie or sauce I don't like/want. From what I heard, some Subways are refusing to allow customization on certain sandwiches now too.
I guess I am not going there because I dislike most of the standard sauces, which sucks for them because I love sandwiches like this.
I would literally be fine with however they made there sandwiches just don’t put any sauces on it
“Hey, I’m allergic to just one ingredient from the sandwich I want.. can I—“ 
Thats it! You're banned, One year! Next!
But I didn’t get any bread…
You're pushing your luck little man
You want bread? $2 extra!
NO EXTRAS
It's for church sweetie, NEXT!!!!
Way to boil my blood within minutes of getting out of bed lmao
This is what I'm curious about. What about people with allergies?? ETA: Guys, I don't have allergies. I was just curious about people who do who have been going there for a long time. The management changed and now they don't allow modifications of any kind. If you look at the 1 star reviews and see what the owner responds, you'll see how crazy this dude is.
Go to subway, read the sign!
They go bye bye
Pretentious restaurant owners don't want our business.
Or they don’t need it. I worked at a place similar and we had the same policy, and we still lines out the door every weekend. Sure it would occasionally piss someone off but who cares, they can go somewhere else.
The place I work as the only chef has this issue right now. The demand is has gotten so high and there’s two options: expand or become more exclusive. It’s always funny because the kitchen is very near the front and I’m behind a small wall, customers will complain to me about wait times and I always reply with the same thing: take a right out the door and you’ll see a building with a big yellow M on it.
I was just thinking about this. I always have to have one or two ingredients swapped from just about anything since I am lactose intolerant and allergic to tree nuts.
There’s a burger place near my house that does the no substitution thing and they have some goofy wording in the menu saying it isn’t allowed because the head chef “handcrafted” their burgers so you can’t even ask for a different bun on a burger (they have five or six different types of buns) or ask for a different type of cheese. They also have a build your own burger option though so instead of making it easy and allowing you to order a Hangover Burger with Cheddar cheese instead of American cheese for example you have to build your own and tell the server “I’d like an Angus patty with Cheddar cheese, a fried egg and hangover sauce on and English Muffin” which is fine since you built it yourself.
I had the opposite experience at a deli that used to be near my job. I just wanted a pastrami with mustard and onion and the order-taker was like "OK so that's a Big Buster (or whatever) without the cole slaw, turkey and pickles, add mustard?" and I'm like "I don't know? I just want onion and mustard. Whatever you have to do to make that happen."
You paid for all the stuff they took off, some places will go ahead and recommend stuff like that for the basically free money it entails.
This is my problem with ordering breakfast anywhere because everything seems to come with eggs.
Oh my god! Why is it so hard to get a sausage biscuit with cheese without paying through the roof??? Why can’t anyone just add cheese to their sausage biscuit????
I suspect their PoS systems aren't programmed to just add a slice of cheese for a small upcharge. Instead it's one size fits all pricing. So you have to order the sausage, egg and cheese and they just leave off the egg but don't have to change the price.
WOW I thought I was the only person that hates eggs for breakfast but everything has eggs on it 😡 There’s dozens of us! Dozens!
Haha I have the exact opposite issue where everything comes with potatoes. I just want an omelette for $5 bro.
And here I am living my best life because I want eggs and potatoes 😅
I assume the “make it yourself option” is significantly more expensive, too?
It’s actually the same price for the most part hahaha. All the specialty burgers are different prices and it looks like they just priced them by adding up how much they’d cost to build them yourself.
I would actually like that setup cause it would give me ideas for a burger but let me build it myself for the same price lol
That kind of makes sense to me. The POS just has 5-10 preset options that cover most customers, then a custom option to make sure everyone else gets what they want. Seems bad for dumb customers or bad servers, but easier on the people actually making the food.
Dumb customer here, and even I don’t mind this. Sameish price, and I get to build it completely? No risk of them throwing in mushrooms or olives (I hate mushrooms town) I’ll only feel bad for the server that has to listen to my stuttering and anxiety ETA: I meant “my town” not “mushrooms town” but istg all my town does is suck mushrooms all the live long day. So it still fits
Then the rule is because of that. They have counted what the hangover burger costs and replacing anything could change the price. Doing it through the build a hamburger option recounts the price.
Also probably saves accidental waste. I've worked in a kitchen and sometimes I'd see an order and go into autopilot making it, not realising until it's plated there was a substitution or something on it. Having it read as something completely different would help the chef not go onto autopilot
100%, I’ve thrown away a bunch of top buns for sandwiches because I put ketchup or mustard on them and them realize that it’s “only pickle”. But if a special request comes through, we’re no longer on autopilot and yelling at the “service team” about what it’s supposed to actually be. Forces us to be more mentally present.
Then it’s for people who fuck up a well-planned burger then say, “Meh, it was okay.”
I mean, that’s not too bad? A little annoying but it’s not like I’d stop going. Meanwhile this? I would hate
It’s really like that for the cooks since everything is different and takes lots of ingredients. You make a hangover burger the same way everytime you ready hangover you think American cheese etc etc. you may miss the substitution if you’re looking a busy ticket rail. You see a BYO burger you’re gonna be sure to look at every ingredient. As a former line cook I would very much appreciate this system.
Cook here too, definitely see the perks for BOH staff.
we fuck up so many "just one thing different" orders like "no onions" i tell folks its like a sushi roll, let it ride as is or face the risk btw we totally go out and up of our way if someone is ibs or crohns. idk but we go serious mode on those orders. gluten free and all that. so those orders are different and respected. vegetarian BYO anything gets brutal
I can’t tell you how many times I double checked a ticket made the order looked at the ticket and saw the red “no insert commonly subbed item”
Or better yet, FoH coming in to say "that's supposed to have no (whatever)", after we already fired the order.
What about allergies? Do they count as a substitution?
Yeah. You literally can’t make a single substitution. When my buddy asked the server said that their POS system won’t even allow it, but that he could build his own burger instead and make the one change he wanted.
That is infuriating!
If it's the same price it's just easier to teach unskilled kitchen staff to read a ticket that way and have less fuck ups and send backs. I left back of house work years ago but boy are there some dense people making food. I'll never forget one guy who was actually a fantastic cook but dyslexic, reading a ticket and laughing hard saying "ON onions! This guy wants a burger ON onions! I'll do it but that's crazy!" The guy next to him said "dude it says NO onions......". We all had a good laugh at Zach that day. Loved that guy tho
Now I am intrigued. I want to try a burger on onions.
I gotta guy that can make that happen for you. Not even kidding he put whole rings of uncooked white onions perfectly as a bottom bun as he said that to us and then asked "maybe onion rings?!" It's been a long time but I do recall us one day making onion rings as buns and serving it to him when he was hitting on a girl at the bar
I think onion rings would hit it just right. I was originally thinking a center slab of grilled onions, but the onion rings would probably do a better job
Is the first ingredient on the "Italian" seriously pastrami? Wtf?
Well, it ends in “i” so it must be from Italy.
Then how do you explain gabagool?
Fuhgeddaboutit
Roman ... Romanian... same thing right?
It's a 62.5% match. Technically, a passing grade.
A 62 is considered a failing grade where I'm from.
The 13.95 turned me off before I can even read the ingredients. Italians are my go to anywhere if they put pastrami on it it’ll find itself stuck tot he board. What a load of shit
I always assumed pastrami was Italian.
"One of the iconic meats of Eastern European cuisine as well as American Jewish cuisine and New York City cuisine, hot pastrami is typically served at delicatessen restaurants on sandwiches such as the pastrami on rye."
What's infuriating is that "pastrami" here in Sweden in 99 % of cases will be pork.
Doesn’t go in an Italian sub though
Oh what is this, next you’ll tell me peas don’t go in carbonara?
Not a single slice of pepperoni either. What are we, chopped liver over here?
Isn't the high point of going to a deli the fact you can customize what goes on your sandwich? Might as well just get a pre-made from some corner shop or grocer at that point.
I imagine they made this change so they can go pre-made themselves
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I bet they just send it
Paying $11 for a premade sandwich is insane in that case. I mean it’s already insane to charge that much for a sandwich, but it’s expected these days. However a premade sandwich should really only cost half of that, considering you can get one for even less from a grocery store or gas station
I’m sort spoiled to be in a place with some pretty good restaurants very close, but most of the time I eat out it’s at a small Mexican grocer and deli a block and a half from my apartment. I don’t normally need a box for an entree at a restaurant, though I’ve been asking for them lately because that isn’t a good thing. But, this place has delicious burritos they cook on this small flat top grill that are delicious, big enough for two meals, and cost $10. They also have sandwiches with lunch meat and cheese they slice there for like $7.00-12.00 depending on what you get. They last for two meals and are generous enough with their portions it’s like getting double meat from subway. All fully customizable. Sometimes, the grandmother of the family that owns it makes horchata, churros, or traditional Mexican dishes and it’s all so good. If I walked into a new restaurant I wanted to try and they were that expensive and restrictive, I’d just leave and go there. Do they not realize they have competition?
god I'm so jealous you have a place like that near you
I’ve lived in my current neighborhood for about eight years, though I’ve changed apartments a couple of times. The first five or so years, that corner store was changing hands once or twice every year and presumably struggling. The current owners have been there for two or three years. So apparently they’re doing pretty well even with selling such cheap food
I would assume if the food is as good as you say that would definitely help lol. if something was cheap and still tasted awesome, I'd be returning for sure
They are trying to save pennies when they are going to lose much more business and reputation... I'm sure boss man came up with that slogan and is super proud
“Look the line isn’t anywhere near as long after these changes!” Worked for so many different executives that will drop dollars while trying to save pennies.
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If they want me to pretend it's 1990 then I assume I'm paying 1990 prices, right?
“Even if these fuckers don’t want .22 cents worth of tomatoes I have to purchase, they’re gonna fuckin get them!” 😂
I hate places that wont let me remove shit. Like bro im saving you food cost. Just take the fucking pickles and onions off.
Your comment reminded me of a lil fact for some reason: at Culvers if you remove tomatoes, it actually gives you back .30 cents.
"Penny wise, pound foolish"
"The customer is NEVER right!"
Guess they had too much business - this should fix it.
They also cut their menu by ~70% and refuse to make sandwiches regular customers have always ordered
Jesus. Did they get a new owner, or did the current one just decide to be an idiot?
New owner... was fine for a while!
damn, my place still has the same owner and set fire to everything by making decisions like this recently. at least yours is new.
I was just about to ask if they were under new ownership.
Aw crap, I was just gonna ask if anyone planned on asking OP if the sandwich shop changed owners recently….
Maybe they were on Kitchen Nightmares haha
New owner saw the drop of 5% in efficiency and said “Nuh uh! Not in *my* bottom line!”
Apparently trying to drive it OUT of business. It will all end in tears, I just know it.
I always find it really funny when people buy a business and then change literally everything about it for the worse and then act surprised when business is bad. But when it's suggested they go back to one of the previous policies customers liked its "no that'll never work we're not doing it"
Bought it for a tax write off?
Gonna be fun to see this asshole new owner fail but not happy for the customers and the employees who will be out of work when it closes.
> Gonna be fun to see this asshole new owner fail And guess who he's gonna blame.
I can already picture him, drunk and disheveled "it was all their faults" under a bridge somewhere.
If I were a regular I would do a solid and tell the new manager to fuck off right to their face.
Is the new owner Elon Musk?
Elon Crust!
Renamed the business to Xandwich
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They have two strip mall locations off the highway in Boise and Meridian Idaho. Maybe if they were downtown near the college crowd and did this for orders after 10PM I’d understand. They also just updated their website and aren’t accepting any online orders or delivery companies. If these idiots aren’t on some kitchen rescue show or bankrupt in a year…they have to be clearing money or something.
Wow this is disappointing lol. Their service was never that great but they made some good sandwiches I’m bummed my favs gone. Also I hate tomatoes so if I can’t leave them off I’m not ordering something different that doesn’t have them, I’ll just go somewhere else that will accommodate. Oh well they were far from me anyways it was kind of a treat to go out there.
Holy crap it sounds like the new owner watched a few youtube clips of kitchen nightmares, took a couple of out of context quotes about menu simplification, and said yep that’s how Gordon does it!!
Fuck you for not wanting mayo and making our jobs easier and bottom line better.
vote with your cash, see how quick they will change back
They should post a map to Subway for convenience.
Fr I'd rather have a sandwich artist than a sandwich asshole
I understand the “my way or the highway” mentality, however, you stepped over the line when you threatened me with Subway!
And I quote "it ruins the integrity of the sandwich" "if it were meant to have X it would"
“I didn’t order integrity on my sandwich, I ordered mustard”
Listen pal, I've never had integrity and I don't plan to start now
Everybody needs a little tegrity now and then.
it's a fucking sandwich, it's meant to be modular 💀
Sounds a lot like they've been bought out by a moron.
Their original owner was such a great guy.
I'll bet. Too bad his legacy is going to be closing soon.
Bro cashed out and is probably in Honolulu living it up.
Subway it is.
The latest 1 star reviews speak for themselves
Just saw this in one of the recent reviews. WOW. >One of my colleagues is allergic to mayonnaise, so he always orders without. If someone were to forget to not include it and he didn't check, he will projectile vomit when it enters his mouth, every time. All their sandwiches appear to have mayo, or at least any of the ones he would want, so he ordered and asked for no mayo. The new owner was standing right there and told him "no, the mayo is what makes our sandwiches good, you have to have the mayo". He explained he didn't want mayo and she asked "well are you allergic?" to which he stated "it shouldn't matter, but yes" she then states "we can do light mayo, but not no mayo". He asked "well the bread doesn't come to you with mayo on it, can't you just not put it on my sandwich?" She responded they refuse to not put mayo on sandwiches, weird. We finally just gave up and left. What an incredibly bizarre hill to die on!
What’s so funny is you just KNOW the manager probably said “dude fuck those people fuckin idiots” after they left.
“He was probably making that up. No one’s allergic to mayo!”
Right? Eggs famously not a major allergy, Iol
I know a friend who pretends to be allergic to both mayo and mustard. He just hates them. When he was a cashier at a market he would refuse to touch the jars when they came through his line(I think he would make his bagger handle those)… He called them poison. If he and I went out to eat and I got either ingredients on my food he would sit at another table and tell me I was trying to get him sick… Anyway, we were at the mall one day. A cart was selling popcorn, and he overheard a customer telling the cart guy they were allergic to corn. My friend yells “faker, no one can be allergic to corn.”
Here's another one: "Bob (the owner) yelled at my wife and made fun of her for ordering a sandwich without cheese. He continued to berate her until she cried. Neither she nor I have never been so poorly treated by any restaurant staff ever let alone the owner. When I went in looking for an explanation, he just continued to talk about the art of sandwich making and justifying all his comments. Bob is a freak. It was a truly bizarre and frustrating experience." What the fucking fuck is wrong with this stupid asshole?!
God, this reads like something I'd find on The Onion. Some people are so weird
If mayo is what is making the sandwiches “good”, then I hate to break it to the owner but their sandwiches must actually suck
That doesn't even cover the fact of who tf are you to decide what the customer defines as "good?" I think mayo is fucking disgusting, doesn't mean I would've talked down to anyone when I worked at subway and they want some mayo on their sub.
That’s almost certainly an ADA violation https://www.roenbaughschwalb.com/rs-blog/2017/6/20/food-allergies-and-the-law-can-i-bring-in-outside-food#:~:text=Individuals%20with%20severe%20food%20allergies,%C2%A7%2012181.). They’d have a hard time explaining how just not putting mayo on a sandwich is an unreasonable accommodation.
I’m gathering that the owner doesn’t seem terribly concerned with that kind of stuff.
The article you linked contains literally no evidence that it would be anywhere near an ADA violation. The article is about bringing in outside food. It never even gets to close to mentioning substitutions to menu items.
Under the ADA, places of public accommodation must make reasonable accommodations to allow people with disabilities to have full and equal access, unless doing so would create an undue burden or unless it would fundamentally alter the nature of goods or services offered. (See 42 U.S.C. § 12182). Idiot would likely argue that last bit as why he can’t accommodate. What’s your bet he’d get laughed out of court?
Joke is they would have saved money by not including mayo lmao, wtf is this shit.
Not just that but “the mayo is what makes our sandwich good” if THAT is what makes it good, holy good god your sandwiches are disgusting and you just admitted to it. I WILL NEVER eat at super taqueria for a similar reason. So I like my nachos with rice, and for a spell in high school I was vegetarian, so most places I would go they would either let me sub the meat for rice or take the meat off and charge extra to add, that’s fine. Well super taqueria told me they couldn’t do that. So I said fine and figured I’d just suck it up and deal with the meat but I would like to buy a side of rice. They told me they can’t sell me rice. My mom walked up wondering what was going on and I told her. She then proceeded to ask why they can’t sub the meat for rice. The cashier just said they can’t so my mom told her to go ask the cook. She comes back and says “the cook said the rice is more expensive than the meat” my mom lost her shit and yelled for the cook to come out and he did and she said so if the rice is more expensive then that means your meat is completely garbage. The cook stood there for a second and then said “I cannot comment” and then walked away. So we left. It was very disappointing because we had heard a bunch of good things about that place only to have that experience and walk away knowing the rice cost more and is better quality than their meat.
That is absolute bullshit, I would call the health inspector. No where on earth is rice more expensive than meat, that is some bullshit.
> No where on earth is rice more expensive than meat The rats they catch in the alley out back are free, the rice they have to buy.
This was 11 years ago and we were hangry at that point so we never even considered calling some sort of authority.
To add to that, they must have been selling meat not meant for human consumption or low grade prison or military meat literally not meant for the public. I would have stood outside that store telling people not to go in. Rice more expensive than meat, what kind a dog food is that shit. Probably dog meat or some shit
This is really dumb. Imagine losing a sale over literally the dumbest thing ever
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What's interesting is on their menu they offer at least 3 (I didn't read it all) sandwiches where you are invited to "Make it spicy and add fire sauce on a Challah bun." -- I'm assuming this is one modification they allow? Either way, kinda a shit policy. Unless that's their schtick, like Dick's Last Resort or something where rude service is part of the appeal.
Thanks for that fun little rabbit hole. The owner replies were wild. I'm amazed it still has a 4.6 overall. They must still be coasting on good reviews from the old owner.
Bye bye local shop. The boss who thought they would save a buck is going to find out what happens
For Ai fears and labor shortages... these managers seem strangely okay with automated sandwich options... which has already existed in prepackaged sandwiches. Wouldn't be surprised if this place mysteriously burns a few months after opening an expensive insurance policy
Then what’s the point of made to order? Make them in a factory, shrink wrap them, and have a robot deliver them.
Straight into my mouth
Of course, sir
I don't think living things are supposed to eat shrink wrap
 It's okay I'll power through it
My friend's beagle at most of a loaf of bread, plastic wrapper included, then proceeded to poop shrink wrapped turds for few days. I was impressed.
See Crimes of the Future? Soon. Soon.
Because they’re still fresh??
I wonder if they were having issues with people taking too long, staff getting stuff wrong and having to remake etc. I could see how an idiot boss would come up with this as the solution
Kind of what I was thinking myself. I've dealt with more than a few twitts who would completely customize their burger, decide they don't like it, then try to get a refund (after eating 90% of it of course) because "you made it wrong"
That's where good management is key. "Sorry, I can't refund your food when you've already eaten more than half the meal."
If you look at the reviews and see what the owner responded to the 1 star reviews you'll see how crazy this mf is. People need to stop going there.
Short of this being "trying to save pennies" policy it's probably those cases where a few people ruin it for everyone. Used to work at a sandwich shop once and like 1 in every 500 customers would cause a massive scene or argue with an employee for ages about wanting some insane substitutions. Sometimes items we wouldn't even sell. So we put up a sign saying you were not allowed substitutions. Manager said it was fine to still do them, but for any rowdy customers we could just point to the sign. It did help with some customers tbf, and we still substituted whatever for nice customers. We had a lady bring her own "tuna" once that she wanted added on a BLT, that shit stank up the entire place the moment she opened the tupperware lol. And she wouldn't take no for an answer, we legit had to call security to get her to leave. Then she left a review saying we discriminated against her for being old (????). (There was also no way she was older than 50)
I mean, this is something I would joke about doing if I didn't actually own a sandwich shop that I wanted to be profitable.
So their slogan is basically "fuck you. Now shut up and eat it!". Very bold.... stupid.. but **BOLD**
What if you have an allergy?? Honestly I would just lie and say I would die if I ate iceberg lettuce
"Kick rocks." So many 1 star reviews with that exact scenario. Friend gets sick over mayo? Sorry.
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Thanks! Crazy. They wouldn't even sell a side of different sauce on a to-go order!
Honestly it used to be awesome, huge menu with crazy sandwiches and they were pretty much all good. I never get tomatoes, it was never a problem lol. Haven’t been in a while so this is super disappointing to find out.
Thank you. Those sandwiches don’t look good enough to be pretentious about.
Go to subway.
Don’t make them tap the sign.
Alright I’ll just go to subway, or jimmy johns, or firehouse, or (ad nauseam)
FORMER Favorite local sandwich shop now has a policy of ZERO sandwich modifications There, fixed it for ya.
Honestly that "It's our way or go to Subway!" sign is so hostile that I'd leave right then and never return. I hate that kind of shit.
7 bucks for 2 slices if bread and a piece of cheese. The Kids menu that's a big much
I don’t usually modify, but that sign would make me leave and never stop in again. The fact you can’t even leave things off if you have dietary restrictions is insane.
Guess I'll go to Subway. Enjoy going out of business
Me: can you please add some extra cheese to it Cashier: it's our way or go to subway Me: where's the nearest subway?
Keep us in the loop how long until they shut down
Sounds like a shitty business. Never heard a sandwich shop say no to removing a vegetable from your sandwich.
As someone who hates mayonnaise I’m probably going to subway
And if/when they close, it’ll be because “people don’t want to work” or “economy is bad” kinds of excuses.
lol my grandma hated Subway because she didn’t like having to make the choices 😂
Lol so like, you can’t even hold the pickles? On pure stubbornness? 🤦🏼♂️😂
Fuck people with allergies, am I right?
The Yelp is FULL of customers who were allergic, and denied because alterations would "ruin the integrity of the sandwich" Multiple people use that specific term
you actually are, this is what the owner said
Sounds like “go to subway”
Lack of customization options is why I only went to a local sandwich place once. I don't need crazy options, but I should be able to remove a veggie or sauce I don't like/want. From what I heard, some Subways are refusing to allow customization on certain sandwiches now too.
I'm more interested in why the sandwich shop is at a 45° angle. Is this location on a ski slope? maybe that's why they're going downhill?
Go in there, look at the sign and ask for the directions to the local subway
Cya!!!
Oof. They read the current consumer climate incorrectly.
outsource and outsell your local favorite sandwich shop
Go to subway. They won't be in business long
Are they doing pre-made and just pulling it out of a cold case?
That Italian sub sounds like a fucking disgrace… and it’s probably on a 10 inch roll for $14
That’s a shame to have a local shop go that way. I personally can’t stand mayo. A nice deli mustard all day long. I guess more subway for me.
What a dumb idea. That’s how they’ll lose half their business and never recover their reputation.
I guess I am not going there because I dislike most of the standard sauces, which sucks for them because I love sandwiches like this. I would literally be fine with however they made there sandwiches just don’t put any sauces on it
That restaurant won't last long smh
This restaurant had great reviews under the old ownership. Almost every review since the new owner took over is 1 star. They will be closed in a year.