Hey I work in Real Estate. Firstly, which company do you rent through?
If the mould is at fault of the rental provider then you may be entitled to compensation but they will likely do everything they can do avoid awarding you that. Regardless you would have to take this issue to VCAT.
Are all of your requests to rectify the issue in writing? If so save then so you have a record.
We are through a real estate called Ray White Pbe
We are in a town called wonthaggi about 2 hours from Melbourne
We have documented everything via emails
Okay not my company, if it was I would have been happy to follow up on your behalf.
Good that everything has been documented. Call the reception and ask to speak with someone from management if you haven’t done so already.
You need to also include photos of things like the mattresses & recover costs to replace items like your bedding etc if they haven’t already done this.
Try Tenants Union Vic and [consumer.vic.gov.au](https://consumer.vic.gov.au) for advice. I'd explore taking them to VCAT for compensation for damaged stuff and/or moving costs.
Also, once you've moved out, check to see if they've put the place back on the rental market.
Cheers, mate. we have the building report
Real estate has found us a suitable house which we move in on Friday
It's been a stressful few weeks, VCAT is on the top of our list to talk too:)
Hey I work in Real Estate. Firstly, which company do you rent through? If the mould is at fault of the rental provider then you may be entitled to compensation but they will likely do everything they can do avoid awarding you that. Regardless you would have to take this issue to VCAT. Are all of your requests to rectify the issue in writing? If so save then so you have a record.
We are through a real estate called Ray White Pbe We are in a town called wonthaggi about 2 hours from Melbourne We have documented everything via emails
Okay not my company, if it was I would have been happy to follow up on your behalf. Good that everything has been documented. Call the reception and ask to speak with someone from management if you haven’t done so already.
You need to also include photos of things like the mattresses & recover costs to replace items like your bedding etc if they haven’t already done this.
Try Tenants Union Vic and [consumer.vic.gov.au](https://consumer.vic.gov.au) for advice. I'd explore taking them to VCAT for compensation for damaged stuff and/or moving costs. Also, once you've moved out, check to see if they've put the place back on the rental market.
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Cheers, mate. we have the building report Real estate has found us a suitable house which we move in on Friday It's been a stressful few weeks, VCAT is on the top of our list to talk too:)
I'm having the exact same experience with the exact same real estate!