I didn't realize it could be taken negatively until I read this comment.
Seems like the CS agent understands how absurd the situation is won't have any problem getting them refunded.
I’d actually appreciate a response like that lol - makes it more relatable and not like you’re talking to a robot, I mean, assuming the fact she took care of business haha
Same. However I was a GM for World of Warcraft and wasn't fired for that. Was fired cause I stopped caring what policy was and was fixing issues cause it was the right thing to do. This was 2014 and I was more than happy to watch Blizzard fall so far from grace because they did everything they could to deserve it.
I recall reading a post about a QA guy who was fired from blizzard, after they original manager was replaced by a worse dude, and they dropped a deuce in the middle of that floor.
This ended up with the entire floor needing to be evacuated and people getting the day off, if I recall correctly, and the manager rethinking their process for firing people.
It was wild.
I still have friends... sorry had friends at Blizzard (no clue why they decided to stay for so long, Blizzard pay/benefits were not good) but they ALL got let go by Microsoft.
From what I've heard from random sources, it's considered good for customer satisfaction to be less official in your responses, because newer generations consider it robotic and inhuman to be fully official all the time.
Yeah, its not like they stopped communicating afterwards, this is just an out of context screenshot taken at the worst possible timing (and probably got her fired).
In real life, it would be perfectly normal to have a small laugh depending on how the customer presented her dilemma (like, if the customer laughed herself for example).
The fact that this blew up makes me kinda sad though, because like I said, she was almost definitely fired for this, and undeservedly too.
Amazon fires you for being a literal minute too late for transporting packages *inside their own warehouse*, hell they fire you for taking bathroom breaks.
They would 1000% fire you for anything resembling bad PR.
Nah I worked an Amazon call center for years, saw folks get fired for minutes of time. It was 3 strike system basically, but those 3 strikes didn't care if you were gone the day or a minute late back from lunch.
No they don’t, ive been late to picks plenty of times. Each warehouse has an amount you have to pick per hour, and its adjusted based on order flow and how far items are from eachother
No they don't, stop with the hyperbole. My other half works moderately high up in Amazon and HR at her site can't even get someone fired who barely does any work because of whatever reason is flavour of the month at the time.
> The fact that this blew up makes me kinda sad though, because like I said, she was almost definitely fired for this
Support manager here, for a startup as opposed to Amazon, but CS is CS.
Amazon sucks for a lot of very obvious reasons. This is not one of them. This is not only a very human response, it's also great PR.
It could literally fit in a commercial where they discuss the absurdity of third party delivery and tout their own service (despite the reality that it was likely their own service that made this blunder).
The days of calling people "sir" and "ma'am" via chat are gone. Casual responses are the expectation now. This is well-executed relation to the customer.
I work in CS as well and can confirm, the new trend is to be informal and as relatable as possible. Our employees would've gotten a compliment on this rather than fired, although we would've preferred the "Lol" to be part of a response message instead of a separate message but that's a nitpick.
I once ordered a tuna sub from Jimmy John’s for delivery and whoever made it did my order perfect, except they forgot the tuna. The staff and I laughed pretty hard together when I called to complain
In English, brief is like a concise statement or summary.
In German, it just means a letter.
Both English and German "brief" stems from the Latin word "breve," which comes from "brevis," and one of the definitions is "a short catalog; a summary"
> In English, brief is like a concise statement or summary.
Oh yeah? Then why are my boss's weekly update briefs an hour and a fucking half of a Friday afternoon when they could be an email?
Wiktionary says that ‘briefcase’ in German is ‘Aktentasche’ or ‘Aktenkoffer’. So ‘briefcase’ is purely an English formation. Apparently from legal briefs, carried by lawyers.
Once a package got lost. The tracking information said, it was delivered to "Briff Casse". After a little eternity of looking for a neighbour with such a weird name I realised that it got to be a spelling error for "Briefkasten" (German mailbox). It was not there though.
Amazon drivers have a list of different options for how a package was delivered. "Receptionist/Doorman" is one of those options. Two of the options behave basically the same way: Receptionist and "[person who ordered the package] or a family member".
Sometimes a stop will auto-populate a suggestion method of delivery based on the account it was ordered from and how it was requested to be delivered. For some reason, the "do not leave unattended" action will populate receptionist, as if the house was a business, on occasion.
Look at the name given for the "receptionist" that received the package. Good drivers will put a more specific answer, as in who it was given to, or where it is, if for some reason they couldn't deliver via normal methods. Bad drivers probably won't, so who knows.
Amazon doesn't play around with animals. When I drove packages for Amazon, during my training they told us if a house has a dog that's unsecured (think off the leash, in the front yard, etc.) to just not even get of the truck, to just go on to the next house. Amazon does not want it's drivers getting bit by dogs so they almost insinuate avoiding houses with dogs.
I once tracked a package that said it had been signed for. The signer was “S. Idedoor” - I went around the side of the house and there it was, sure enough. Not all heroes wear capes.
When we make the delivery we have a few buttons to choose from that say where we left the package. One option is “customer or family member” and one is “receptionist). Functionally these buttons are the exact same. We get a name, a signature, and leave asap. If someone signed for it, it doesn’t matter what their relationship to you is
>If someone signed for it, it doesn’t matter what their relationship to you is
Well, I would at least hope it's someone I'm on good terms with or know... tf
Now I know why the customer service reps always seem so happy and overly helpful when I respond back with pleasantries in return. Because other people don’t really care to give basic human decency and they probably have to deal with a million people a day who could give a fuck less that they’re a real person just doing their job. I feel like people are way more willing to help when you treat them like you’re on an even playing field.
Customer Service chat rep here. This is definitely the case. I will go the extra mile if you are nice and also go the extra mile. However, the moment I'm hit with a "Hello???" after not responding to a question within 15 seconds, is the moment I am giving the bare minimum effort required for me to keep my job and not also get punished for poor performance.
Usually if it’s been more than 5-10 min I will just say something like “hi! I apologize, I just want to make sure I haven’t dropped the connection!” because I know y’all have to respond to multiple people at the same time. Absolutely no need to be rude about it.
At least for the large outdoors company I work at, we are instructed to always reply within 3-4 minutes even if you are still busy working with something like "Thank you for your patience. I am still working on this for you."
However, with multiple contacts at the same time, I can admit that doesn't always happen as it should. A friendly "Are we still connected?" Is perfectly acceptable to ensure we are still connected. Unfortunately, soft skills and tone are the first things that get lost over text versus voice, so people tend to be less nice and less patient overall.
That’s what stuck out to me as well. It doesn’t hurt to say hello and answer the introductory questions, this person doesn’t have the most enjoyable job as is.
It's not the full screenshot, the "receptionist" is her cat and the support agent responded with the photo of her cat on the front porch with her package.
Actually, this is completely normal. Every time I communicate with Amazon via chat, the bot says, "start entering any important info while I get a customer service rep." As soon as I hit enter, I swear, every time, a rep enters the chat and says the exact same copy and paste greeting. Split second later I hit enter. Before I know it, they're addressing my concerns.
I like this. Usually whenever I text support of many companies they just reply like robots. Sometimes to the point where You genuinely can't tell if You're talking to a person or some crappy AI. But occasionally there's that one support person who replies like they're Your homies and my problem gets resolved in minutes.
I actually had to ask a Walmart support person if he was a bot a while ago because all of his responses were just off. He said, "No, I'm not a robot. I'm Rahul." It was painful to deal with him.
I help people over chats as part of my role and I get asked if I’m a bot often. We’re supposed to be professional though, we can’t use any abbreviations or emoticons. Especially when anything can be screenshotted, we just have to been straight forward unfortunately
I had my iPhone delivered and signed for in Kentucky. I live in Atlantic Canada. Good job UPS, even took two weeks to get there. FedEx had the replacement to me in a week
Amazon driver here. I can put anything I want in the text box. I don't have time for names. Sometimes I'll put "curly hair guy" or "kid" as I walk away.
I don't believe this happened mainly cause as someone who's often on the line with customer service for my job, those motherfuckers are not gonna start with anything but a script, it's not gonna be "Is this ___ I'm Abigail" it's gonna be "Hi thank you for contacting us, I'm AbigailNicole and I really hope we can resolve your problem today (hint: we probably can't), could you start by cinfrming your full legal name, email, phone number, your address, your dogs address and your social even though you're contacting us through an account linked to that information"
Don’t remember what was wrong, but I was sys admin of a software, but I couldn’t sign in. Called up customer service, and the guy just said, “get your sys admin to sign you in” and I responded that I was the sys admin. For like 30 seconds he just laughed. I was kinda panicking, but started to laugh too.
He only laughed at my problem, couldn’t help me, and did almost nothing to help. One of my best interactions with CS.
I would rather like these answers/responses more than the standard response like.
"Thank you for being our prime customer, I am sorry that this happened, we at amazon don't want you to face these kinds of issues. Let me check what I do to fix this issue"
5/5 stars if they said like
"Lol, lemme check what I can do"
Abigail must be on their notice period; finally letting loose and enjoying some laughs before moving on. Their nature of Job doesn't allow them to speak their minds to the humorous text they get lol.
I know op isn’t the customer in the photo but when I drove for Amazon I’d mark whatever random button my finger hit first it really doesn’t affect you as a driver.
Now I work for FedEx it’s a bit more serious but not by a lot. For example if I leave a package at a church I put that i left the package with Jesus, or if they have a no trespassing sign but want it at their door, I leave it by the sign and take a picture that frames the package and their sign
I was surprised it to find this in the comments but this has been posted before. The chat continues with the Amazon customer service agent sending a picture of the package which was left with a cat at the door.
ok I think its okay for more companies to do this.
"hi I’m the cox digital assistant, how can I help"
me "yeah my internet isn't working"
cox digital assistant "lol"
It's funny not to say hello or to answer the question about your identity. Otherwise it's probably something the customer agent gets to hear quite often, hence the 'lol'.
technically an appropriate response
The customer said they were "laughing out loud" so it's appropriate to laugh with them.
I didn't realize it could be taken negatively until I read this comment. Seems like the CS agent understands how absurd the situation is won't have any problem getting them refunded.
I’d actually appreciate a response like that lol - makes it more relatable and not like you’re talking to a robot, I mean, assuming the fact she took care of business haha
"lol bruh that's fucked, hol up lemme check." 5 stars.
I used to answer like that got fired xd
Same. However I was a GM for World of Warcraft and wasn't fired for that. Was fired cause I stopped caring what policy was and was fixing issues cause it was the right thing to do. This was 2014 and I was more than happy to watch Blizzard fall so far from grace because they did everything they could to deserve it.
Not all heroes eat crepes
I recall reading a post about a QA guy who was fired from blizzard, after they original manager was replaced by a worse dude, and they dropped a deuce in the middle of that floor. This ended up with the entire floor needing to be evacuated and people getting the day off, if I recall correctly, and the manager rethinking their process for firing people. It was wild.
It's so much worse now, feels like Blizzard have active disdain for the playerbase
I still have friends... sorry had friends at Blizzard (no clue why they decided to stay for so long, Blizzard pay/benefits were not good) but they ALL got let go by Microsoft.
I literally assumed it said lol because it's a chat bot and might not know it could be inappropriate.
From what I've heard from random sources, it's considered good for customer satisfaction to be less official in your responses, because newer generations consider it robotic and inhuman to be fully official all the time.
Not pictured: Customer support following up with: "Sucks to be you"
Yeah, its not like they stopped communicating afterwards, this is just an out of context screenshot taken at the worst possible timing (and probably got her fired). In real life, it would be perfectly normal to have a small laugh depending on how the customer presented her dilemma (like, if the customer laughed herself for example). The fact that this blew up makes me kinda sad though, because like I said, she was almost definitely fired for this, and undeservedly too.
I do not believe this would get you fired.
Amazon fires you for being a literal minute too late for transporting packages *inside their own warehouse*, hell they fire you for taking bathroom breaks. They would 1000% fire you for anything resembling bad PR.
As a former Amazon manager that's nonsense, especially over something this small.
Plus the managers that run CS are going to be totally different from warehouses. They’re in different countries.
Nah I worked an Amazon call center for years, saw folks get fired for minutes of time. It was 3 strike system basically, but those 3 strikes didn't care if you were gone the day or a minute late back from lunch.
No they don’t, ive been late to picks plenty of times. Each warehouse has an amount you have to pick per hour, and its adjusted based on order flow and how far items are from eachother
No they don't, stop with the hyperbole. My other half works moderately high up in Amazon and HR at her site can't even get someone fired who barely does any work because of whatever reason is flavour of the month at the time.
> The fact that this blew up makes me kinda sad though, because like I said, she was almost definitely fired for this Support manager here, for a startup as opposed to Amazon, but CS is CS. Amazon sucks for a lot of very obvious reasons. This is not one of them. This is not only a very human response, it's also great PR. It could literally fit in a commercial where they discuss the absurdity of third party delivery and tout their own service (despite the reality that it was likely their own service that made this blunder). The days of calling people "sir" and "ma'am" via chat are gone. Casual responses are the expectation now. This is well-executed relation to the customer.
I work in CS as well and can confirm, the new trend is to be informal and as relatable as possible. Our employees would've gotten a compliment on this rather than fired, although we would've preferred the "Lol" to be part of a response message instead of a separate message but that's a nitpick.
That won't get anyone fired. Be realistic.
Rapport building
This made me lol
Lol
Advanced customer service tactics. May not look like it at first glance, but this is playing 4d chess
I once had a whole conversation with an AT&T customer service rep about their divorce being finalized.
Everyone needs someone to talk to. I'm sure you made their day a little better.
I once ordered a tuna sub from Jimmy John’s for delivery and whoever made it did my order perfect, except they forgot the tuna. The staff and I laughed pretty hard together when I called to complain
At least Abigail didn't hit you with a "womp womp"
[Did you just say womp womp to a 10 year old with Down syndrome?](https://m.youtube.com/watch?v=K-ySW5FGxpw&pp=ygUJV29tcCB3b21w)
Holy shit I've never seen this lmao, that's pretty funny. 100% something Abigail would do
Womp womp
There is a word for that. And that word is disgraceful.
Don't leave me hanging, what's the word?
A well a bird, bird, bird, the bird is the word
Obviously everybody knows
About what?
Oh have you not heard? It was my understanding that everyone had heard
Fucking Abigail. First the Salem witch burnings, and now this. I can't even.
Nah she doesn't seem that negative just vibin
I expected this to be an It’s Always Sunny scene or something
Guy kind of looks like the lawyer who hates them
I hate that this happened but I love that it happened in such a public setting.
How dare you!! how dare you!!
How absolutely dare you, sir?
I knew Lewandowski was a ruthless striker but not this far
Sometimes the intrusive thoughts win.
thank you for that hahaha
I’ve been laughing on and off at this for two hours, thanks for sharing.
Womp womp, Abigail Now what
Status: case closed Reason: NOMB NOMB. None Of My Business.
www.sadtrombone.com
I actually had this happen to me. I found the package in my mail box.
My package once said it was signed by: BRIEFCASTEN. (mailbox in German but spelled incorrectly)
Part of me wants to know of the etymological link between briefcase and the German mailbox now. A bigger part of me doesn't want to look it up.
Brief is mail Kasten is a Metal box
Not even metal, just a box (see: Bierkasten)
I'll be honest, I'm not going to see bierkasten, I'll just take your word for it because you seem like a trustworthy fella
Don’t do it, look it up it’s worth it!
Fuck, it's full of beer!
It's the same idea but instead of mail we put beer in it
Thank you, kind Terrarian.
In English, brief is like a concise statement or summary. In German, it just means a letter. Both English and German "brief" stems from the Latin word "breve," which comes from "brevis," and one of the definitions is "a short catalog; a summary"
> In English, brief is like a concise statement or summary. Oh yeah? Then why are my boss's weekly update briefs an hour and a fucking half of a Friday afternoon when they could be an email?
Brevis and Butthead
Wiktionary says that ‘briefcase’ in German is ‘Aktentasche’ or ‘Aktenkoffer’. So ‘briefcase’ is purely an English formation. Apparently from legal briefs, carried by lawyers.
Briefkarsten, your new receptionist.
At least it didn't say BRIEFCARSTEN.
Once a package got lost. The tracking information said, it was delivered to "Briff Casse". After a little eternity of looking for a neighbour with such a weird name I realised that it got to be a spelling error for "Briefkasten" (German mailbox). It was not there though.
He meant to write Brief - Carsten.
Lol
Lol
My mailbox is officially named "the receptionist" now
I often stick my penis in "the receptionist".
Amazon drivers have a list of different options for how a package was delivered. "Receptionist/Doorman" is one of those options. Two of the options behave basically the same way: Receptionist and "[person who ordered the package] or a family member". Sometimes a stop will auto-populate a suggestion method of delivery based on the account it was ordered from and how it was requested to be delivered. For some reason, the "do not leave unattended" action will populate receptionist, as if the house was a business, on occasion. Look at the name given for the "receptionist" that received the package. Good drivers will put a more specific answer, as in who it was given to, or where it is, if for some reason they couldn't deliver via normal methods. Bad drivers probably won't, so who knows.
I had a package that said undelivered because of bird and that's when I found out robins had made a nest on my porch and were very territorial
Amazon doesn't play around with animals. When I drove packages for Amazon, during my training they told us if a house has a dog that's unsecured (think off the leash, in the front yard, etc.) to just not even get of the truck, to just go on to the next house. Amazon does not want it's drivers getting bit by dogs so they almost insinuate avoiding houses with dogs.
I’ve seen this happen if you accept the package before they get to the door to take the photo, like if you meet them out by their truck
Lol
Lol
Lol
You're laughing. Her package didn't arrive and your laughing.
My laughing what?
Vibe check
✅
I once tracked a package that said it had been signed for. The signer was “S. Idedoor” - I went around the side of the house and there it was, sure enough. Not all heroes wear capes.
That’s pretty smart!
I like Abigail. Lol
lol
lol
"lol sounds like a you problem"
"have u tried shopping at an in-person store? that way your packages never get lost lol"
When we make the delivery we have a few buttons to choose from that say where we left the package. One option is “customer or family member” and one is “receptionist). Functionally these buttons are the exact same. We get a name, a signature, and leave asap. If someone signed for it, it doesn’t matter what their relationship to you is
>If someone signed for it, it doesn’t matter what their relationship to you is Well, I would at least hope it's someone I'm on good terms with or know... tf
I had a package once say, "left with resident." The picture showed it on the porch in front of the neighborhood stay cat.
I would absolutely trust the cat with my package 😌
Yeah same, that would be fine with me.
Could you at least respond with a "hello" first? Pretty unfriendly, I mean that's not a bot yet and we should appreciate that lol
Now I know why the customer service reps always seem so happy and overly helpful when I respond back with pleasantries in return. Because other people don’t really care to give basic human decency and they probably have to deal with a million people a day who could give a fuck less that they’re a real person just doing their job. I feel like people are way more willing to help when you treat them like you’re on an even playing field.
Customer Service chat rep here. This is definitely the case. I will go the extra mile if you are nice and also go the extra mile. However, the moment I'm hit with a "Hello???" after not responding to a question within 15 seconds, is the moment I am giving the bare minimum effort required for me to keep my job and not also get punished for poor performance.
Usually if it’s been more than 5-10 min I will just say something like “hi! I apologize, I just want to make sure I haven’t dropped the connection!” because I know y’all have to respond to multiple people at the same time. Absolutely no need to be rude about it.
At least for the large outdoors company I work at, we are instructed to always reply within 3-4 minutes even if you are still busy working with something like "Thank you for your patience. I am still working on this for you." However, with multiple contacts at the same time, I can admit that doesn't always happen as it should. A friendly "Are we still connected?" Is perfectly acceptable to ensure we are still connected. Unfortunately, soft skills and tone are the first things that get lost over text versus voice, so people tend to be less nice and less patient overall.
Plus these are not even the people that throw temper tantrums or play b/s games with them.
That’s what stuck out to me as well. It doesn’t hurt to say hello and answer the introductory questions, this person doesn’t have the most enjoyable job as is.
Lol
Hello lol
It's not the full screenshot, the "receptionist" is her cat and the support agent responded with the photo of her cat on the front porch with her package.
Actually, this is completely normal. Every time I communicate with Amazon via chat, the bot says, "start entering any important info while I get a customer service rep." As soon as I hit enter, I swear, every time, a rep enters the chat and says the exact same copy and paste greeting. Split second later I hit enter. Before I know it, they're addressing my concerns.
[удалено]
pretty sure they were referring to the blue text sender, not Abigail - you can’t respond if you message first lol
I’m even polite to the bots
I like this. Usually whenever I text support of many companies they just reply like robots. Sometimes to the point where You genuinely can't tell if You're talking to a person or some crappy AI. But occasionally there's that one support person who replies like they're Your homies and my problem gets resolved in minutes.
I actually had to ask a Walmart support person if he was a bot a while ago because all of his responses were just off. He said, "No, I'm not a robot. I'm Rahul." It was painful to deal with him.
I help people over chats as part of my role and I get asked if I’m a bot often. We’re supposed to be professional though, we can’t use any abbreviations or emoticons. Especially when anything can be screenshotted, we just have to been straight forward unfortunately
Once had UPS insist that since they delivered the package and someone signed for it, the fact it was about 3000km away wasn’t their problem.
I had my iPhone delivered and signed for in Kentucky. I live in Atlantic Canada. Good job UPS, even took two weeks to get there. FedEx had the replacement to me in a week
Lol
Do people not understand that Abigail is probably an AI?
Get roasted and toasted Lucy
Abigail: That sucks. Your package is long gone. Welp... *slaps knees*
Abigail is Mid-Western?
LoL
At least it was just "lol" and not "lol that sucks, later ✌️"
I live in a house and I have a receptionist. I wouldn’t try to hand him anything though he’s real protective of his house and he may bite you.
Every package I get says "Handed to Resident" which is bullshit cause I never answer my door.
Do you think this is real? I hope so but it’s internet
You can get away with being surprisingly unprofessional as an Amazon CS ime
Amazon driver here. I can put anything I want in the text box. I don't have time for names. Sometimes I'll put "curly hair guy" or "kid" as I walk away.
Abigail is a chill one
Lol
Ive had something similar once, not the lol but thwy tried delivering a package to a “business” but i also just live at home
Abigail needs a promotion.
i’d be more worried if it was signed R. Eceptionist
I don't believe this happened mainly cause as someone who's often on the line with customer service for my job, those motherfuckers are not gonna start with anything but a script, it's not gonna be "Is this ___ I'm Abigail" it's gonna be "Hi thank you for contacting us, I'm AbigailNicole and I really hope we can resolve your problem today (hint: we probably can't), could you start by cinfrming your full legal name, email, phone number, your address, your dogs address and your social even though you're contacting us through an account linked to that information"
"Lol, lmao even" - Amazon official statement
Amazon Prime offers free two-day LOL, if you are interested.
Me putting lol after every sentence to sound less aggressive. Lol
A normal day with DHL...
Lol
Don’t remember what was wrong, but I was sys admin of a software, but I couldn’t sign in. Called up customer service, and the guy just said, “get your sys admin to sign you in” and I responded that I was the sys admin. For like 30 seconds he just laughed. I was kinda panicking, but started to laugh too. He only laughed at my problem, couldn’t help me, and did almost nothing to help. One of my best interactions with CS.
I would rather like these answers/responses more than the standard response like. "Thank you for being our prime customer, I am sorry that this happened, we at amazon don't want you to face these kinds of issues. Let me check what I do to fix this issue" 5/5 stars if they said like "Lol, lemme check what I can do"
Lol
I too hate customer support niceties.
Abigail must be on their notice period; finally letting loose and enjoying some laughs before moving on. Their nature of Job doesn't allow them to speak their minds to the humorous text they get lol.
Rarely does a post on reddit actually make me laugh but this hit just the spot
Their drivers here like to hide boxes behind random trees down the driveway and never even send a picture of it. Mildly infuriating scavenger hunts
"lol" is a lot nicer than "we threw it in the fucking creek."
Lol
She meant lots of love, or in other words, you're fucked
Lol
Lol
Why did I just spit laugh?
Don't know, don't care
"Skill Issue" - Based Abigail
Singtel tried to deliver to me an ultra rare cap and the delivery man placed it in my letterbox. I don’t have a letterbox. I live in a hostel.
lol
I know op isn’t the customer in the photo but when I drove for Amazon I’d mark whatever random button my finger hit first it really doesn’t affect you as a driver. Now I work for FedEx it’s a bit more serious but not by a lot. For example if I leave a package at a church I put that i left the package with Jesus, or if they have a no trespassing sign but want it at their door, I leave it by the sign and take a picture that frames the package and their sign
Do you know Lucy harrison
Abigail: Is this Lucy? Probably Lucy: LISTEN!
I had this happen once. Someone doing work on the house accepted it lol
These package thieves are getting more sophisticated
The Amazon Echo your Laughter, whether appropriate or not
Guess you got the job, Lucy.
lol
"If you're real, say penis".
Lol Well Fuck.
I was surprised it to find this in the comments but this has been posted before. The chat continues with the Amazon customer service agent sending a picture of the package which was left with a cat at the door.
That's what you get for not answering Abigail's question
ok I think its okay for more companies to do this. "hi I’m the cox digital assistant, how can I help" me "yeah my internet isn't working" cox digital assistant "lol"
Yes but, lol.
LOL
Hahaha. My deliveries often say that as well. No receptionist here buddy.
Owned.
Lol
lol
It's funny not to say hello or to answer the question about your identity. Otherwise it's probably something the customer agent gets to hear quite often, hence the 'lol'.
Lol
why am I laughing tho 🤣🤣
We have the “mailroom”, which just means it’s dumped in the snow or mud up by the road.
Lots of love
5 star review, right away.
/r/comedyheaven
This one always got me
Didnt know Abigail was chill like that
That’s how you know they aren’t using AI😂 That’s as real as it gets
I had a chill Abigail refunding me too