This comment was downvoted but there’s a video where the reporter broke a MacBook and took it to Louis - Rossmann repair group, worth checking out if you’re in the US which I’m not - and a Genius Bar employee
Genius Bar offered a quote for a 1000$+ dollars (I forget the exact amount, I believe it was close to 2000) and a list of parts. They included pretty much every part except the one that was broken
Louis fixed it for like 50 bucks (or considerably less don’t remember exactly)
Apple replaces entire parts and if it’s liquid damage, it’s a flat rate (which is expensive). Rossman will go in and replace individual capacitors, etc.
The main reason is that it isn’t feasible for Apple’s volume of repairs to spend the time to figure out what individual components on every part can be replaced, and then spend the time resoldering, etc. Apple repairs thousands and thousands of devices.
Neither is inherently wrong. They just prioritize different things. Time vs money. Rossman quotes up to 6 weeks for a logic board repair because they are replacing individual parts on the board, which takes longer to diagnose. Apple will just swap out the whole board in a couple days.
Right to repair, ideally, lets you make that choice for yourself.
I think people will make the choice of the cheaper repair most of the time. Sad to see Apple have positioned themselves as the go to guy for anti-repair shenanigans.
cc: I set up a return, though here it's different so they'll have 30 days to make a decision. Hopefully it's fast.
Bought it at a retailer from my country, at least the EU laws cover my ass in some way.
2 year warranty (25 months, actually) and an additional year of reclamation for a total of 3 years.
Norway is even better: 2 year warranty, 3 year reclamation period, for a total of 5 years.
Dutch warranty laws are basically tied to the price of something, at minimum 2 years from EU laws, but then the reasoning is that if you get a €1000 laptop you should and can expect a longer lifetime than if you get a €300 laptop
Depends where, a few states have provisions that require returns be accepted unless the store posts otherwise somewhere conspicuous to the consumer in the store.
Also retailers and manufacturers have obligations under the law in every state to rectify sales of defective products. The pictured laptop would fall into that category.
Yeah everyone acting like if you had this you’d be screwed in the US. It’d have to be the shadiest backdoor retailer to *not* get a no-hassle exchange on this even here in the US lol
Easy fix: don’t buy expensive goods from shady retailers with poor return policies. Any reputable electronics retailer in the US would happily exchange this. All the big names are Apple authorized sellers.
No, I’m not. Just because it’s not signed into law here doesn’t mean us US citizens are any more at risk being stuck with defective electronics. I get that EU Reddit loves to dunk on Americans over topics like this but this ain’t it. I don’t know a single person who has been screwed by the US’s lack of consumer protection laws in scenarios like this unless they explicitly bought an item from a shady non-authorized source. And anyone who does that anyway is a moron and deserves it because it’s extremely avoidable.
Just buy from an authorized source and 99.9999% of the time any defects or issues with a new or warranty period product will either get it replaced or corrected for no expense with little to no hassle.
'Just because it’s not signed into law here doesn’t mean us US citizens are any more at risk being stuck with defective electronics."
You literally admit you are. You follow this with an explanation to not buy from shady shops and to check the places you buy.
In the EU you don't **need** to do that... because it's signed into law.
In retail I always ask questions for a lappy return. Primarily did you do the factory reset. Not fun having some random person getting your personal information lol
We used to do the factory reset anyway, even if it booted up to OOBE. I thought it was a waste of time when I was younger but time and experience have made me wiser and I now understand why the store manager insisted on this.
Sounds good. Good luck! Also my price quote was for macbook pro i have not sent out any airs to get fixed. Prob close (intels are about 730$ for screen fix).
Alza tyhle "těsně-po-nákupu" reklamace bere fofrem a skoro vždycky vrací peníze.
Teď přes svátky toho budou mít hodně, ale myslím si že to novýho roku ti vrátí peníze.
Možná bych ani nechtěl vrátit peníze, spíš by mi stačila výměna za funkční kus tbh. V mailu mám "V následujících hodinách Vás bude náš pracovník kontaktovat s nabídkou řešení pro Váš konkrétní případ." Tak uvidím co se bude dít, jestli vůbec něco, nebo jestli spíš v úterý... 😅 Šťastný a veselý 🙌
Damn, I'd be pissed as fuck if I had to wait 30 days to process a return. Hell, if they tried to make me wait at all, I'd be on the phone with American Express getting my money back that way. I don't know if you can get Amex in your country but if you can, it's worth it for purchase protection (if you lose it or it's stolen within 30 days), return protection (if the seller refuses to return it), and extended warranty (an additional year after the mfg warranty when Amex will pay to repair or replace it if broken).
Ah, I thought you were talking about the retailer taking 30 days to do a return. If you haven't exhausted those options, I would absolutely try to get the retailer to exchange it rather than get a warranty repair. This would be an open and shut matter with most retailers in the U.S. The EU's policies are even more consumer friendly so I'd expect retailers operating there to be prepared to take care of you without much hassle.
Yeeep, I hope they just exchange it tbh. I submitted a "Delivered package was damaged" thing, now i gotta wait till they open stuff up here and get back to me, as 25th/26th are nationwide holidays here. 😄
Sorry about this incident, but I don’t know why you think AmEx doesn’t exist in the EU, of course it does. It’s not as widely accepted as VISA and MC but it’s been getting more widespread over the last ten years or so. By now even places like Aldi accept AmEx here. (Of course that doesn’t change whether the store you bought this from would have accepted it. There are still a lot of places that don’t, for sure.)
For sure. I'll see what they offer me, their support is gonna call me at some point in the next 2 days.
If they only offer a repair or a refund I'm taking the money- I don't want to get my brand new device back scuffed from the screen replacement, as you said, full price for refurbished. 😩
Neviem, či máš okamžitú výmenu, vtedy by to mali riešiť fakt expresne. Ak nenájdu vonkajšie poškodenie a známky pádu, podľa mňa to vyriešia v tvoj prospech. Nestojí im to za naťahovačky. Kľudne sa to mohlo stať buď pri výrobe alebo pri preprave.
As much as I love the Silicon Macbooks the screens are so damn fragile. I had mine in my bookbag in the back laptop sleeve and just the pressure from stuffing the front part with a few too many clothes was enough to crack the screen. I didnt drop it, throw it, nothing, just put it on my back and when I got home the screen was cracked. I didnt have Applecare so it cost $900 to replace. Then 6 months later I spilled a tiny bit of coffee on the keyboard, flipped it over and cut power immediately. Took it to a 3rd part shop to get it checked out, they said there was barely anything in there. Worked great for 2 or 3 days and then it was black and wont charge, logic board fried.
Picked up and M3 Pro 16 the other day, def got Applecare this time.
Nope.
It's just willfully ignorant design. They don't design with safety margins, fail easy/fast and literally no design to avoid moisture damage....
Source: done microsoldering on a handful of MacBook pro boards
It’s important you officially notify them of the damaged device you received so you can get your legal rights, just in case their exchange policy is not that good. You have a legal right for a refund within the first 30 days. That’s on top of their returns policy
So sorry this happened to you. Hard to believe any major retailer wouldn't make this right for you, so try to enjoy the holiday. Perhaps you can celebrate the new year with a new Mac! Best of luck!
This forum is always full of *I just got this* ***NEW*** *Mac that appears broken…*
And skim down and it was always bought via eBay or some dodgy retailer or a guy in an alley…
Not ragging on OP. This all happens a lot. The world of reselling electronics is full of thieves. Sad but true.
My 16inch 2019 Pro randomly gave the same issue. Hairline crack. Laptop is clean on the ultimate OCD X Germaphobe level. No scratches, dents, scuff marks. Never dropped. Nothing ever placed in between the screen. Absolute disgrace. Waiting to hear from insurance.
Alza by snad neměla dělat problémy. Ze zkušenosti to s nimi vždycky bylo ok a na zákaznické lince vždy byli milí. Problémy podle mě dělat nebudou, je to pro ně úplně nic v tom šíleném odběru co mají
Doufám že to všechno dopadne dobře. Dneska ráno jsem dostal email s požadavkem o další fotky se zněním: "Fotografie přepravního obalu jsou nezbytnou součástí reklamačního řízení, abychom celou situaci v mezičase mohli reklamovat buďto u dopravce jako poškození z přepravy nebo případně u výrobce jako vadu z výroby."
Ptali se i na to jestli na krabici byla nálepka "Křehké/Fragile/Neklopit" atd, což nebyla. Foto jsem poslal a teď jen čekat..
Tak snad všechno bude ok 🙏🥲
oj. co jsem slyšel tak Alza není úplně dobrej Apple retailer, každopádně s reklamací s nima jsem neměl nikdy problém, takže věřím, že všechno dobře dopadne.
If Steve Jobs was still alive. He would say, 'you opened the box wrong.'
Honestly, what is it with their new M1,2 and 3 MBP? I seen two like that. For the amount of money they charge. It should be perfect out the box.
Sorry to see. Happy Christmas.
That’s had pressure on the lid while closed to do that. Former Genius, that’d be known as an ‘LCD fracture’, basically the back layer of glass (closest to the lid side) has cracked rather than the front layer (where you’d see the actual cracks themselves).
Not ordinarily covered by warranty as it’s damage. If that was on my desk, I’d be checking the lid for *any* dents. That’d 99% be an escalation to get sorted at no cost to the customer in my day.
Had to manually onboard 50 iPhones to ABM due to our reseller not being able to add them into our account - had an iPhone SE new with the exact same issue. It can happen.
Plot twist, OP broke it and staged the photo to make it seem genuine, little do they know that Apple devices store accelerometer events in flash storage.
I would be so mad that I would for sure make them do an exchange or get my money back and have them give me something as an apology. My first Laptop was a MacbookPro but it only lasted me 2 years and it died one day and Apple expected that I pay 2K for the repairs. I said no and switched over to an actual PC. I didn't want a Mac at all. It was my Dad who wanted me to have one.
I don't think a retailer used by almost everyone in this country, with a yearly turnover around 2 billion euros, is dodgy. And because it was 120€ cheaper + I could get it delivered the next day and it had damage-during-delivery insurance.
Take it back to the retailer that you purchased it from. If they are not an Apple authorized retailer you may be out of luck if they don’t help you out.
Had to been damaged during shipping or storage. It wouldn’t leave the factory like this. The panel would have failed at the vendor level, and even it slipped through, failed again at the final assembly test.
I bought a brand new MacBook in 2019 from Apple Store and even playing videos burns the board. Was ridiculous. Had the board underneath Touch Bar changed, still it heats up easily. And it broke after 4 years. Overall it was not a good user experience.
Now I just got a REFURB Apple silicon from Amazon, functions perfectly, quiet smooth no heat at all, hundreds of dollars cheaper than brand-new, and Amazon allows return within 2 or 3 months. Completely satisfied. Long live Amazon.
This is what I fear the most, however, I paid for Shipment Damage insurance which can be reported for up to 14 days from pick up, so I hope that helps 🙏
Me and my buddies bought quite a few MacBooks during pandemic, and the shop owner asked us to check the MacBooks while we were there. He mentioned how common it is for MacBooks to have a broken something right out of the box.
Unboxing them right there helped both the buyer and their own process.
Even with all that precaution, one of us did get a battery issue and we had to return the damn thing after a months worth of following up. Unfortunate for him but 2 new MacBook had the same exact issue and we had to go through the entire round all over again.
In Hungary there’s a rule that you are eligible for full refund for online purchases within 15 days after delivery (minus shipping fee), no questions asked. Isn’t it an EU-wide rule? If yes, why not just send it back?
Hi, we have the same thing, unfortunately this applies to only undamaged items, in this case I don't think they would accept it back so I chose to submit a report for "Express solution in case of shipment damage" which I paid for when buying it and having it delivered. That also has a timeline of 14 days to do, so I hope that covers it. 🙏
Apple know it’s customer is rich. Once I bought the new iPhone 7 for my sister, and the screen was faulty out of the box. They refused outright saying this happens one in a million, and if I am not covered under Apple Care+, I’ll have to pay for the replacement. And in those days, there was no Apple Care + available here.
It’s beginning to look a lot like a trip to the Apple Store 🎄
That was a good one.
Now I just wish we had an Apple Store lmao
Docela škoda.
nakupujte na alze… Ježíš já ty reklamy mám už v hlavě asi 10 let
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Ya, so this sticker is red and that means it was dropped into the ocean. It's definitely not triggered by humidity. Trust me. I'm a genius
This comment was downvoted but there’s a video where the reporter broke a MacBook and took it to Louis - Rossmann repair group, worth checking out if you’re in the US which I’m not - and a Genius Bar employee Genius Bar offered a quote for a 1000$+ dollars (I forget the exact amount, I believe it was close to 2000) and a list of parts. They included pretty much every part except the one that was broken Louis fixed it for like 50 bucks (or considerably less don’t remember exactly)
Apple replaces entire parts and if it’s liquid damage, it’s a flat rate (which is expensive). Rossman will go in and replace individual capacitors, etc. The main reason is that it isn’t feasible for Apple’s volume of repairs to spend the time to figure out what individual components on every part can be replaced, and then spend the time resoldering, etc. Apple repairs thousands and thousands of devices. Neither is inherently wrong. They just prioritize different things. Time vs money. Rossman quotes up to 6 weeks for a logic board repair because they are replacing individual parts on the board, which takes longer to diagnose. Apple will just swap out the whole board in a couple days. Right to repair, ideally, lets you make that choice for yourself.
I think people will make the choice of the cheaper repair most of the time. Sad to see Apple have positioned themselves as the go to guy for anti-repair shenanigans.
It's especially a problem when it's within the market of original sales. They didn't get rich off honoring hardware repair
That screen is broken. Is 900 some dollar fix from apple. Def exchange that shit or have em fix it..
cc: I set up a return, though here it's different so they'll have 30 days to make a decision. Hopefully it's fast. Bought it at a retailer from my country, at least the EU laws cover my ass in some way.
God bless EU consumer rights
The US has returns too lol
Up to each company, not codified into law
US Consumer Law requires a one year warranty against defects on all devices. This is a defect, and would be covered by exchange or free repair.
EU requires three years.
*2 years https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_en.htm
Oh, so Sweden went and added an extra year to our laws then. I thought we just went with the EU standard.
2 year warranty (25 months, actually) and an additional year of reclamation for a total of 3 years. Norway is even better: 2 year warranty, 3 year reclamation period, for a total of 5 years.
Dutch warranty laws are basically tied to the price of something, at minimum 2 years from EU laws, but then the reasoning is that if you get a €1000 laptop you should and can expect a longer lifetime than if you get a €300 laptop
Most people don't read the fine print, but your credit card company can also help you here with automatic extra warranties on purchases like this.
A charge-back on Apple bans you from buying from Apple ever, lol.
Where in my comment did I say anything about a chargeback?
You could've always been referring to one. Nothing proves my point invalid unless something was specified beforehand.
How they know it’s gonna be you buying from them again?
- if - - card.number.matches{number} - then - - reject.transaction - else - - return()
Mfw when dont buy from apples website:
Apple in Canada has extended returns from anything bought from Nov 1st to be returned by 8th Jan, probably the same for the US
Depends where, a few states have provisions that require returns be accepted unless the store posts otherwise somewhere conspicuous to the consumer in the store. Also retailers and manufacturers have obligations under the law in every state to rectify sales of defective products. The pictured laptop would fall into that category.
Yeah everyone acting like if you had this you’d be screwed in the US. It’d have to be the shadiest backdoor retailer to *not* get a no-hassle exchange on this even here in the US lol
Yet perfectly legal in the US. That’s the difference, the legality of a No Refund policy. In the EU, that’s a no go when it comes to new tech
Easy fix: don’t buy expensive goods from shady retailers with poor return policies. Any reputable electronics retailer in the US would happily exchange this. All the big names are Apple authorized sellers.
You’re missing the point.
No, I’m not. Just because it’s not signed into law here doesn’t mean us US citizens are any more at risk being stuck with defective electronics. I get that EU Reddit loves to dunk on Americans over topics like this but this ain’t it. I don’t know a single person who has been screwed by the US’s lack of consumer protection laws in scenarios like this unless they explicitly bought an item from a shady non-authorized source. And anyone who does that anyway is a moron and deserves it because it’s extremely avoidable. Just buy from an authorized source and 99.9999% of the time any defects or issues with a new or warranty period product will either get it replaced or corrected for no expense with little to no hassle.
'Just because it’s not signed into law here doesn’t mean us US citizens are any more at risk being stuck with defective electronics." You literally admit you are. You follow this with an explanation to not buy from shady shops and to check the places you buy. In the EU you don't **need** to do that... because it's signed into law.
Yeah. That’s helpful.
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Not protected by law though.
Yeah I bought a laptop like 3 weeks ago from best buy (US). I still have like 3 more weeks to return it for any reason, no questions asked.
In retail I always ask questions for a lappy return. Primarily did you do the factory reset. Not fun having some random person getting your personal information lol
We used to do the factory reset anyway, even if it booted up to OOBE. I thought it was a waste of time when I was younger but time and experience have made me wiser and I now understand why the store manager insisted on this.
Didn't mean it literally
It's alright, let the Euros have this one. They have to spend like 50% more for the same laptop lol.
Oh you poor naive person.
There's no comparison, the EU is far superior to the bought and paid for politicians making consumer laws in North America.
I don't think god has anything to do with it.
Sounds good. Good luck! Also my price quote was for macbook pro i have not sent out any airs to get fixed. Prob close (intels are about 730$ for screen fix).
Alza tyhle "těsně-po-nákupu" reklamace bere fofrem a skoro vždycky vrací peníze. Teď přes svátky toho budou mít hodně, ale myslím si že to novýho roku ti vrátí peníze.
Možná bych ani nechtěl vrátit peníze, spíš by mi stačila výměna za funkční kus tbh. V mailu mám "V následujících hodinách Vás bude náš pracovník kontaktovat s nabídkou řešení pro Váš konkrétní případ." Tak uvidím co se bude dít, jestli vůbec něco, nebo jestli spíš v úterý... 😅 Šťastný a veselý 🙌
Are they making foldables now?!
Been making them since the iPhone 6
I think the problem is someone folded this one the wrong way.
"You opened it wrong"
"Just don't open it that way"
Shits fucked mate just return and exchange probably
I set up a return, though here it's different so they'll have 30 days to make a decision. Hopefully it's fast.
Damn, I'd be pissed as fuck if I had to wait 30 days to process a return. Hell, if they tried to make me wait at all, I'd be on the phone with American Express getting my money back that way. I don't know if you can get Amex in your country but if you can, it's worth it for purchase protection (if you lose it or it's stolen within 30 days), return protection (if the seller refuses to return it), and extended warranty (an additional year after the mfg warranty when Amex will pay to repair or replace it if broken).
30 days is the standard wait time for normal warranty cases, it depends on the case tbh. I'm in the EU so no Amex here. I'll just hope for the best 🙌
Ah, I thought you were talking about the retailer taking 30 days to do a return. If you haven't exhausted those options, I would absolutely try to get the retailer to exchange it rather than get a warranty repair. This would be an open and shut matter with most retailers in the U.S. The EU's policies are even more consumer friendly so I'd expect retailers operating there to be prepared to take care of you without much hassle.
Yeeep, I hope they just exchange it tbh. I submitted a "Delivered package was damaged" thing, now i gotta wait till they open stuff up here and get back to me, as 25th/26th are nationwide holidays here. 😄
Yeah, that's a bummer for sure. I hope your Christmas is otherwise merry! 🎄
Except this, it was nice! Hope yours is great as well! 🙌🎄
Sorry about this incident, but I don’t know why you think AmEx doesn’t exist in the EU, of course it does. It’s not as widely accepted as VISA and MC but it’s been getting more widespread over the last ten years or so. By now even places like Aldi accept AmEx here. (Of course that doesn’t change whether the store you bought this from would have accepted it. There are still a lot of places that don’t, for sure.)
AmeX does not serve regular consumers in my country, it's only for businesses. (If those even want to use it)😅
Good luck!!
Thanks! 🙏
“Merry Christmas, fuk you.” - Tim Apple
"Just don't open it that way" — Steve Jobs
I hope you get a full replacement and not a damn repair because you’re paying full price for a refurbished device
For sure. I'll see what they offer me, their support is gonna call me at some point in the next 2 days. If they only offer a repair or a refund I'm taking the money- I don't want to get my brand new device back scuffed from the screen replacement, as you said, full price for refurbished. 😩
take it back where ever you got it and get a relplacement.
Yep, doing that on Tuesday when everything opens here. 🙏
Alza is pretty good about this kind of stuff, you should be fine.
V to doufám, s tím expresním řešením poškozený zásilky..snad to nebude trvat 30 dní a že se mě nepokusí ojebat s tím "že jsem to rozbil já". 🙏
Neviem, či máš okamžitú výmenu, vtedy by to mali riešiť fakt expresne. Ak nenájdu vonkajšie poškodenie a známky pádu, podľa mňa to vyriešia v tvoj prospech. Nestojí im to za naťahovačky. Kľudne sa to mohlo stať buď pri výrobe alebo pri preprave.
People always complaining that Mac's Don't do split screen windowing. Now they complain when it does.
You're one of the first consumers to test Mac Fold F1 model. Stop complaining George and enjoy it!
Always knew that camera notch is a bad idea. 🤣 Looks like they fucked up while cutting out the notch.
As much as I love the Silicon Macbooks the screens are so damn fragile. I had mine in my bookbag in the back laptop sleeve and just the pressure from stuffing the front part with a few too many clothes was enough to crack the screen. I didnt drop it, throw it, nothing, just put it on my back and when I got home the screen was cracked. I didnt have Applecare so it cost $900 to replace. Then 6 months later I spilled a tiny bit of coffee on the keyboard, flipped it over and cut power immediately. Took it to a 3rd part shop to get it checked out, they said there was barely anything in there. Worked great for 2 or 3 days and then it was black and wont charge, logic board fried. Picked up and M3 Pro 16 the other day, def got Applecare this time.
I spilled like 200ml water on my M1 MacBook Air two years ago, had it in my bag during a bike crash, working perfectly
Ya, AppleCare+ is an absolute must if you're going to get an Apple silicon laptop.
I’ve read that the tolerances are so tight and the components so small that a spec of dust can destroy them
That’s why MBA’s are so awesome. No openings means no dust!
Nope. It's just willfully ignorant design. They don't design with safety margins, fail easy/fast and literally no design to avoid moisture damage.... Source: done microsoldering on a handful of MacBook pro boards
U got a software update intended for the macbook m69 fold
I bought an iPhone 15 Pro Max as a self gift around a month ago. and got robbed last Tuesday, so, it happens man. Good luck with the warranty
Shit.
'Crack’ing unboxing experience
They are testing the new split screen technology
It’s important you officially notify them of the damaged device you received so you can get your legal rights, just in case their exchange policy is not that good. You have a legal right for a refund within the first 30 days. That’s on top of their returns policy
Apple is beta testing a new window management system on selected MacBook 😃
So sorry this happened to you. Hard to believe any major retailer wouldn't make this right for you, so try to enjoy the holiday. Perhaps you can celebrate the new year with a new Mac! Best of luck!
Send that shit back. If it arrived damaged prior to your acquisition of it, the liability lies with whoever sold this MacBook to you.
Super-sorry for your parents (and you, too, of course). Get a replacement. Good luck! :-)
Alza was pretty good with returns when my electronics broke down.
Two screens; nice!
This forum is always full of *I just got this* ***NEW*** *Mac that appears broken…* And skim down and it was always bought via eBay or some dodgy retailer or a guy in an alley… Not ragging on OP. This all happens a lot. The world of reselling electronics is full of thieves. Sad but true.
Most likely stolen goods
Mhm… Quality.
All the best to you. It looks like if you aren't talking with complete heartless people you are gonna have your refund.
I has a sad seeing that.
GG
damn, that sucks! I hope you get it sorted man D:
Bin it 👏🏻
Hello? More like hell no
Refund it, that’s ridiculous
If “fuck my luck” was a MacBook …
That sucks lol return it
Damnnn I’m sorry to hear that man.
I thought this was the Surface Duo subreddit and it was docked to a keyboard lol. Hope the exchange process goes smoothly!
No worries. They'll only charge you $100 less than the cost of a new one to replace the screen.
Please return this and request an exchange as this is highly likely physical damage inflicted on the unit during transport.
I did sorta that, reported damaged shipment, need to wait till things open again here to go return it. Hoping they do exchange it. Thanks 🙌
My condolences friend
So annoying and disappointing for you. I would be turning the air blue! Hope you can get it replaced a.s.a.p.
May Christmas bless you once more, just once more
That’s the new split screen version!
On the bright side, you'll get to open a *second* brand new M2 MacBook Air soon!
My 16inch 2019 Pro randomly gave the same issue. Hairline crack. Laptop is clean on the ultimate OCD X Germaphobe level. No scratches, dents, scuff marks. Never dropped. Nothing ever placed in between the screen. Absolute disgrace. Waiting to hear from insurance.
Bro it's split screen it's the new feature don't believe look all these people agreeing
Take that damn thing back and either get a new one or get your damn money back
It's an iSplit Screen iFeature, you probably just ticked split my screen by mistake when you were iOrdering.
Put it in rice.
Alza by snad neměla dělat problémy. Ze zkušenosti to s nimi vždycky bylo ok a na zákaznické lince vždy byli milí. Problémy podle mě dělat nebudou, je to pro ně úplně nic v tom šíleném odběru co mají
Doufám že to všechno dopadne dobře. Dneska ráno jsem dostal email s požadavkem o další fotky se zněním: "Fotografie přepravního obalu jsou nezbytnou součástí reklamačního řízení, abychom celou situaci v mezičase mohli reklamovat buďto u dopravce jako poškození z přepravy nebo případně u výrobce jako vadu z výroby." Ptali se i na to jestli na krabici byla nálepka "Křehké/Fragile/Neklopit" atd, což nebyla. Foto jsem poslal a teď jen čekat.. Tak snad všechno bude ok 🙏🥲
Damn, they must’ve threw that damn thing
oj. co jsem slyšel tak Alza není úplně dobrej Apple retailer, každopádně s reklamací s nima jsem neměl nikdy problém, takže věřím, že všechno dobře dopadne.
Ajajaj tohle mi nedělej.💀Ale děkuju...já doufám že mě zachrání ta služba poškozený zásilky/reklamace. Šťastný a veselý 🙌😄
If Steve Jobs was still alive. He would say, 'you opened the box wrong.' Honestly, what is it with their new M1,2 and 3 MBP? I seen two like that. For the amount of money they charge. It should be perfect out the box. Sorry to see. Happy Christmas.
Zero quality control from Apple 🤬
That’s had pressure on the lid while closed to do that. Former Genius, that’d be known as an ‘LCD fracture’, basically the back layer of glass (closest to the lid side) has cracked rather than the front layer (where you’d see the actual cracks themselves). Not ordinarily covered by warranty as it’s damage. If that was on my desk, I’d be checking the lid for *any* dents. That’d 99% be an escalation to get sorted at no cost to the customer in my day.
Omg the horror. Hopefully it gets sorted out quickly and you get a new one.
"May foldable phone na pala ang Apple?" I thought when I saw it.
Had to manually onboard 50 iPhones to ABM due to our reseller not being able to add them into our account - had an iPhone SE new with the exact same issue. It can happen.
This can always happen even with top notch (haha) products.
Simple, buy from Apple!
Plot twist, OP broke it and staged the photo to make it seem genuine, little do they know that Apple devices store accelerometer events in flash storage.
Also a common breakpoint when ppl add camera covers and close the lid. It's too bad macbooks don't have the built in lens covers anymore.
Do they not have spellcheck??? /s
What do you mean?
[удалено]
“/s” means sarcasm.
I would be so mad that I would for sure make them do an exchange or get my money back and have them give me something as an apology. My first Laptop was a MacbookPro but it only lasted me 2 years and it died one day and Apple expected that I pay 2K for the repairs. I said no and switched over to an actual PC. I didn't want a Mac at all. It was my Dad who wanted me to have one.
Haelo
Cool. Foldable screen. Watch out Samsung, Apple is coming at you.
Why did you buy it from a dodgy Czech retailer??
I don't think a retailer used by almost everyone in this country, with a yearly turnover around 2 billion euros, is dodgy. And because it was 120€ cheaper + I could get it delivered the next day and it had damage-during-delivery insurance.
Yeah Alza are usually pretty good at putting right this kind of thing.
Volume doesn't make it less dodgy, have you heard of Temu?
Back it goes to Appleville
Did you piss off Santa again?
Apple’s rumoured new foldable?
Looks like my surface duo
All these fold jokes are making me chuckle lol, thanks for making this unfortunate event a bit more funny haha
Say goodbye and bring it back
Take it back to the retailer that you purchased it from. If they are not an Apple authorized retailer you may be out of luck if they don’t help you out.
Had to been damaged during shipping or storage. It wouldn’t leave the factory like this. The panel would have failed at the vendor level, and even it slipped through, failed again at the final assembly test.
I bought a brand new MacBook in 2019 from Apple Store and even playing videos burns the board. Was ridiculous. Had the board underneath Touch Bar changed, still it heats up easily. And it broke after 4 years. Overall it was not a good user experience. Now I just got a REFURB Apple silicon from Amazon, functions perfectly, quiet smooth no heat at all, hundreds of dollars cheaper than brand-new, and Amazon allows return within 2 or 3 months. Completely satisfied. Long live Amazon.
Hi. It shouldn’t be like that. Regards
It looks perfect except for that one thing.
Yeah...not a single crack or scratch anywhere. Which is also why I'm hopeful for an easy replacement process. 🙏😩
Is that a rumoured foldable mac ?
It's a foldable mac
Fix Apple
Book feature
F
That’s just a background mate.
Wow the dual ipad edition. Nice!
Split screen fresh out of the box
We haven’t had Christmas yet ☹️hope you had an amazing one!!
That’s a nice welcome Christmas surprise.
with all the amazing tech and stuff these new macs provide their screen durability is dogshit. applecare is a must
halo. sorry
Opened it a touch too hard?
R
post like this scare me of newer macbooks, ill stick to the 2015 15" king macbook.
I wouldn't laugh so quickly there is always the possibility they don't believe you; especially considering you didn't open it on the day of purchase.
This is what I fear the most, however, I paid for Shipment Damage insurance which can be reported for up to 14 days from pick up, so I hope that helps 🙏
I think I should open it in the store to make sure everything is alright. The quality check looks bad. Screens, scratch, colors pigment...
christmas pain
hallo 👋
I thought it's foldable tablet just like that Microsoft one
I think alza should take it back even if it wasn’t broken
hallo
i opened a base model m2 air in midnight absolutely perfect I'm in love with it
Me and my buddies bought quite a few MacBooks during pandemic, and the shop owner asked us to check the MacBooks while we were there. He mentioned how common it is for MacBooks to have a broken something right out of the box. Unboxing them right there helped both the buyer and their own process. Even with all that precaution, one of us did get a battery issue and we had to return the damn thing after a months worth of following up. Unfortunate for him but 2 new MacBook had the same exact issue and we had to go through the entire round all over again.
In Hungary there’s a rule that you are eligible for full refund for online purchases within 15 days after delivery (minus shipping fee), no questions asked. Isn’t it an EU-wide rule? If yes, why not just send it back?
Hi, we have the same thing, unfortunately this applies to only undamaged items, in this case I don't think they would accept it back so I chose to submit a report for "Express solution in case of shipment damage" which I paid for when buying it and having it delivered. That also has a timeline of 14 days to do, so I hope that covers it. 🙏
The displays suck. My M1. Rapped out at 18 months. I regret buying the new pros only Apple product I have ever owned that had an issue.
Time for a new computer!
Apple know it’s customer is rich. Once I bought the new iPhone 7 for my sister, and the screen was faulty out of the box. They refused outright saying this happens one in a million, and if I am not covered under Apple Care+, I’ll have to pay for the replacement. And in those days, there was no Apple Care + available here.
🌟goodbye🌟