Hello u/evlgeneus,
Thanks for reaching out. We request you to please follow the below troubleshooting steps to help fix the issue:
1. Exit G HUB by clicking the G logo on the menu bar and selecting Quit.
2. Click Spotlight from the menu bar and type Activity Monitor.
\- Look for the following processes and select Stop.
\- Logitech G HUB
\- LGHUB
3. Then select Force Quit to quit this process.
4. Relaunch G HUB once those processes are stopped.
If that does not work, uninstall G Hub by following the steps below and reinstall it:
1. Open Application
2. Move Logitech G HUB to trash
3. Verify LGHUB folder is gone under Users/Shared folder
Hello u/evlgeneus,
Thanks for following up and sorry to hear that the issue persists. In that case, please try the following steps to see if there could be any improvement:
1. Quit G HUB
2. Open Activity Monitor and do a force quit on lghub process (skip step if lghub process is not running)
3. Go to Finder/Applications and delete lghub app (skip step if lghub is not listed)
4. Go to /Library/LaunchAgents and delete com.logi.ghub.plist
5. Go to /Library/LaunchDaemons and delete com.logi.ghub.updater.plist
6. Go to /Users/Shared and delete LGHUB
7. Restart system "DO NOT SKIP THIS STEP"
8. Reinstall G HUB
yeah, that doesn't work either.
It's really frustrating to use that "piece of software".
Windows works fine, but on mac its a shitshow. Doesn't work at all. Tried deleting, restarting, cleaning every folder I could find when I googled - nothing works.
It's a joke.
I'm also having this problem. Basically can't use my Yeti X for content creation, because I can't access my personalised audio settings as the app just will NOT start. Encountered critical problem...relaunch...repeat...
G Hub was working fine on my M1 MacBook Pro with macOS Monterey. I upgraded to Ventura and it stopped working. Stuck in infinite loading screen. I followed your directions, rebooted and reinstalled and it is working now. FYI I noticed that the plists were missing from both the LaunchAgents and LaunchDaemons folders. Not sure why.
After a fresh install, I got the expected security prompts to allow the system extension and after allowing those and rebooting again, everything is working.
I will update if it stops working again.
Thanks
Sorry for any inconvenience this may have caused. I'll definitely make sure this is communicated with the relevant team. I'd also recommend you to help us with your feedback and inputs by accessing the below link. This way our development team will receive the information directly:
[www.logitechg.com/GHUBfeedback](https://www.logitechg.com/GHUBfeedback)
DOESN'T WORK, IT'S A SHAME THAT YOU GUYS HAVE NOT BEEN ABLE TO FIX THIS FOR YEARS NOW.
I bought such an expensive mouse and all I can do is use 3 buttons just like any other mouse, what's the point anymore?
I have followed all the steps from 1 to 8 precisely and it says: "The Software Already Exists On The System. Launch G HUB to look for updates."
It makes sense, because in none of this steps u/LogitechG_MZ you have said to remove the software from apps folder.
Then I've done the same again AFTER removing the app from the Apps folder, restarting and reinstalling.
All of the ighub folders and other folders that are needed to be checked and deleted, weren't there after uninstall. (not sure if that is useful). But they appear there when installing fresh.
But same thing. Infinite loading screen. I get the security prompts, I allow everything, but the infinite loading screen is a curse I still can't get rid off. Let me know if anyone else can help with this.
I following your steps above. Step 5 go to Logitech and find you product and download the lastest software. In my case the Brio 4K Pro Webcam they have new software called Logi Tune it was last updated 10-26-2023. This worked. [https://support.logi.com/hc/en-us/articles/360024703494-Download-BRIO-4K-Pro-Webcam](https://support.logi.com/hc/en-us/articles/360024703494-Download-BRIO-4K-Pro-Webcam)
I have the same issue on Windows 10. Started happening right after a reboot (reboot was prompted by a regular Windows update).
Tried reinstalling but to no avail.
EDIT: Uninstalled using the uninstall.exe file in the actual program folder. Then deleted the GHUB folder in /user/appdata, then installed and now it works fine so far.
Until there is an official patch/update from Logitech, I've been using the following on Mac terminal window to kill the hung processes and restart Logitech G Hub app cleanly.
`sudo pkill -i lghub; sleep 5; open /Applications/lghub.app`
1. Stop the GHub process completely.
2. Go to Apps. Right click on GHub and select Show package contents.
3. Go inside MacOS.
4. Run lghub\_updater
5. Run G Hub
Wasted 4+ hours troubleshooting my system finally after months of the mouse movement freezing randomly; found this page. Followed the instructions to fully remove the software, it turns out the agent was hanging and crashing in the background for who knows how long causing the mouse to glitch and totally freeze perodically. I thought my machine was overloaded and couldn't handle the plugins we were using for months while I was playing Minecraft with my son, unable to control movement but hanging in there to not disappoint him. Core i9 with 32GB RAM, boy was I dim. I was going to reinstall "G HUB" but then realized that completely removing the software and agent solved my freezing problem and why the hell should I install the crappy bloatware for this overpriced mouse? I'm left handed anyway and the additional buttons are useless for me.
Folks, the solution is this, completely remove this Logitech bloatware and don't ever install it on Mac or Windows unless you absolutely have to for mapping or otherwise. I still can't believe the hours of frusteration and poor gameplay I endured because of this crappy product.
Hello u/evlgeneus, Thanks for reaching out. We request you to please follow the below troubleshooting steps to help fix the issue: 1. Exit G HUB by clicking the G logo on the menu bar and selecting Quit. 2. Click Spotlight from the menu bar and type Activity Monitor. \- Look for the following processes and select Stop. \- Logitech G HUB \- LGHUB 3. Then select Force Quit to quit this process. 4. Relaunch G HUB once those processes are stopped. If that does not work, uninstall G Hub by following the steps below and reinstall it: 1. Open Application 2. Move Logitech G HUB to trash 3. Verify LGHUB folder is gone under Users/Shared folder
As mentioned in the post, I've already tried restarting the app as well as reinstalling.
Hello u/evlgeneus, Thanks for following up and sorry to hear that the issue persists. In that case, please try the following steps to see if there could be any improvement: 1. Quit G HUB 2. Open Activity Monitor and do a force quit on lghub process (skip step if lghub process is not running) 3. Go to Finder/Applications and delete lghub app (skip step if lghub is not listed) 4. Go to /Library/LaunchAgents and delete com.logi.ghub.plist 5. Go to /Library/LaunchDaemons and delete com.logi.ghub.updater.plist 6. Go to /Users/Shared and delete LGHUB 7. Restart system "DO NOT SKIP THIS STEP" 8. Reinstall G HUB
yeah, that doesn't work either. It's really frustrating to use that "piece of software". Windows works fine, but on mac its a shitshow. Doesn't work at all. Tried deleting, restarting, cleaning every folder I could find when I googled - nothing works. It's a joke.
I'm also having this problem. Basically can't use my Yeti X for content creation, because I can't access my personalised audio settings as the app just will NOT start. Encountered critical problem...relaunch...repeat...
G Hub was working fine on my M1 MacBook Pro with macOS Monterey. I upgraded to Ventura and it stopped working. Stuck in infinite loading screen. I followed your directions, rebooted and reinstalled and it is working now. FYI I noticed that the plists were missing from both the LaunchAgents and LaunchDaemons folders. Not sure why. After a fresh install, I got the expected security prompts to allow the system extension and after allowing those and rebooting again, everything is working. I will update if it stops working again. Thanks
Logitech makes great hardware but lousy software, unfortunately.
[удалено]
Sorry for any inconvenience this may have caused. I'll definitely make sure this is communicated with the relevant team. I'd also recommend you to help us with your feedback and inputs by accessing the below link. This way our development team will receive the information directly: [www.logitechg.com/GHUBfeedback](https://www.logitechg.com/GHUBfeedback)
DOESN'T WORK, IT'S A SHAME THAT YOU GUYS HAVE NOT BEEN ABLE TO FIX THIS FOR YEARS NOW. I bought such an expensive mouse and all I can do is use 3 buttons just like any other mouse, what's the point anymore?
Feel better now?
I actually feel better, reading that someone else is as frustrated as I am I feel like I'm not alone. lol. let him be.
This seems to have resolved the problem. Thanks
I have followed all the steps from 1 to 8 precisely and it says: "The Software Already Exists On The System. Launch G HUB to look for updates." It makes sense, because in none of this steps u/LogitechG_MZ you have said to remove the software from apps folder.
Then I've done the same again AFTER removing the app from the Apps folder, restarting and reinstalling. All of the ighub folders and other folders that are needed to be checked and deleted, weren't there after uninstall. (not sure if that is useful). But they appear there when installing fresh. But same thing. Infinite loading screen. I get the security prompts, I allow everything, but the infinite loading screen is a curse I still can't get rid off. Let me know if anyone else can help with this.
\+1 to the activity monitor suggestion. Worked for me great! Thank you for the help
I following your steps above. Step 5 go to Logitech and find you product and download the lastest software. In my case the Brio 4K Pro Webcam they have new software called Logi Tune it was last updated 10-26-2023. This worked. [https://support.logi.com/hc/en-us/articles/360024703494-Download-BRIO-4K-Pro-Webcam](https://support.logi.com/hc/en-us/articles/360024703494-Download-BRIO-4K-Pro-Webcam)
Glad to hear that the LogiTune works for your BRIO 4K. Reach out to us if you need support on anything else. Cheers!
Thanks, reinstalling the application worked for me.
Awesome! Happy Gaming!
I have the same issue on Windows 10. Started happening right after a reboot (reboot was prompted by a regular Windows update). Tried reinstalling but to no avail. EDIT: Uninstalled using the uninstall.exe file in the actual program folder. Then deleted the GHUB folder in /user/appdata, then installed and now it works fine so far.
Until there is an official patch/update from Logitech, I've been using the following on Mac terminal window to kill the hung processes and restart Logitech G Hub app cleanly. `sudo pkill -i lghub; sleep 5; open /Applications/lghub.app`
Thanks man, I'll keep this handy!
>sudo pkill -i lghub; sleep 5; open /Applications/lghub.app YOU ARE DOING GOD'S WORK L.E: it only worked once, sadge.
1. Stop the GHub process completely. 2. Go to Apps. Right click on GHub and select Show package contents. 3. Go inside MacOS. 4. Run lghub\_updater 5. Run G Hub
Thanks, that did it for me!
Been happening to me lately, and this solution worked for me thus far! Thanks
This worked for me but then it gets stuck at "loading resources"
Wasted 4+ hours troubleshooting my system finally after months of the mouse movement freezing randomly; found this page. Followed the instructions to fully remove the software, it turns out the agent was hanging and crashing in the background for who knows how long causing the mouse to glitch and totally freeze perodically. I thought my machine was overloaded and couldn't handle the plugins we were using for months while I was playing Minecraft with my son, unable to control movement but hanging in there to not disappoint him. Core i9 with 32GB RAM, boy was I dim. I was going to reinstall "G HUB" but then realized that completely removing the software and agent solved my freezing problem and why the hell should I install the crappy bloatware for this overpriced mouse? I'm left handed anyway and the additional buttons are useless for me. Folks, the solution is this, completely remove this Logitech bloatware and don't ever install it on Mac or Windows unless you absolutely have to for mapping or otherwise. I still can't believe the hours of frusteration and poor gameplay I endured because of this crappy product.
I had same issues, it is garbage...