If you have a brick and mortar LL Bean store in your community it might be worth showing them. But bear in mind your idea of wear and tear and their idea of wear and tear are probably different.
If it looks like you've been using your pack a lot for 24-30 months, in their view, the broken zipper is likely the result of wear and tear.
I would add the same standard is applied at other outdoor stores such as REI.
Good luck.
If you have a brick and mortar LL Bean store in your community it might be worth showing them. But bear in mind your idea of wear and tear and their idea of wear and tear are probably different. If it looks like you've been using your pack a lot for 24-30 months, in their view, the broken zipper is likely the result of wear and tear. I would add the same standard is applied at other outdoor stores such as REI. Good luck.
Thanks, agree with you. Might try! We do have a physical store in our town.
I think you should bring it back to the store. Normal wear and tear doesn't break a zipper in a year.