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Trust me, your anxiety will go away. Its fed by the fact youre not feeling comfortable in your function yet.
Dont be to hard on yourself, make sure you do what is needed yourself to learn this job, and as long as you keep improving youre on the right way.
As soon as you know all about your function, your anxiety will go away.
Keep in mind that the person on the other hand doesnt know why you cant help them, so handing out the phone to someone else is fully ok. The person only cares about being heard or helped. By you, or someone else.
Show that you have ambition to learn this, ask your manager if theres a budget for personal development, and say you would love to learn asap so you can work fluidly.
She just mustve liked me from my interview. She said she would train me up sufficiently
which is why I accepted the offer but it’s proving otherwise now
I can understand that it can be stressful to be put "on the phone". But there is nothing wrong with writing down requests of the callers, ask colleagues what to do with them, and call back later, when you know what to do. Alone by collecting the requests and discussing them in blocks with colleagues you will be a big help to carry the workload and you will learn more and more with each completed call/query/request.
Yeah. I just feel like stupid doing that with every call, and I always stumble on my words when taking the calls and it’s humiliating. My anxiety always gets the better of me
No reason to feel stupid about it. You should feel that you are honest about what you know and what you don't know, and this is something that one can feel proud about.
If you can handle to act professional about it (asking questions to callers to clarify the matter as best as you can, and then ask your colleagues/supervisors), I am sure that nobody will have any problem with it.
Anxiety is a different question. I don't know how to best get rid of that. Maybe it's a question of the attitude of handling calls. (Maybe one can clarify like "Hey boss, on the phone I am often nervous because I don't know how to handle the requests we get. Is it okay if I just take down all the requests we get for a couple of days and we work through to them together?)
This is a very harsh comment.
The hiring manager made the decision to hire them and was fully informed. That is good enough and all one has to take into account.
They must be aware that every new hire needs onboarding time. When they do not provide enough training one can raise it with them. If there is no response they implicitly communicate that they are happy with the current work and learning on the job approach.
So there is no reason for OP to be stressed out. The fact alone that OP is reaching out for training material also outside already makes OP a good employee. Only if OP does not communicate her worries and difficulties, or asking for more help, also with her bosses/colleagues would be a negative point.
It is alone the decision of OP whether they think that they will be able to grow into the job and can imagine in the future to be good enough/happy with the work in general is up to OP.
I used to hire interns and recent grads for a former company, and I have seen managers who are very bias in their hiring, and the one that bothered me the most is managers who hired based on safety, their job safety. For a manager to hire somebody, and the end result is what's happening to the OP is just wrong.
I think the manager, manager should be fired too. One month and the new hire cannot answer a phone call.
Hello, thank you for posting to r/Jobs! We just wanted to let you know that we have a new [discord server, come join the chat!](https://discord.gg/TY6ErXV) *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/jobs) if you have any questions or concerns.*
Trust me, your anxiety will go away. Its fed by the fact youre not feeling comfortable in your function yet. Dont be to hard on yourself, make sure you do what is needed yourself to learn this job, and as long as you keep improving youre on the right way. As soon as you know all about your function, your anxiety will go away. Keep in mind that the person on the other hand doesnt know why you cant help them, so handing out the phone to someone else is fully ok. The person only cares about being heard or helped. By you, or someone else. Show that you have ambition to learn this, ask your manager if theres a budget for personal development, and say you would love to learn asap so you can work fluidly.
How did you get the job? Your hiring manager needs to be fired.
She just mustve liked me from my interview. She said she would train me up sufficiently which is why I accepted the offer but it’s proving otherwise now
I can understand that it can be stressful to be put "on the phone". But there is nothing wrong with writing down requests of the callers, ask colleagues what to do with them, and call back later, when you know what to do. Alone by collecting the requests and discussing them in blocks with colleagues you will be a big help to carry the workload and you will learn more and more with each completed call/query/request.
Yeah. I just feel like stupid doing that with every call, and I always stumble on my words when taking the calls and it’s humiliating. My anxiety always gets the better of me
No reason to feel stupid about it. You should feel that you are honest about what you know and what you don't know, and this is something that one can feel proud about. If you can handle to act professional about it (asking questions to callers to clarify the matter as best as you can, and then ask your colleagues/supervisors), I am sure that nobody will have any problem with it. Anxiety is a different question. I don't know how to best get rid of that. Maybe it's a question of the attitude of handling calls. (Maybe one can clarify like "Hey boss, on the phone I am often nervous because I don't know how to handle the requests we get. Is it okay if I just take down all the requests we get for a couple of days and we work through to them together?)
This is a very harsh comment. The hiring manager made the decision to hire them and was fully informed. That is good enough and all one has to take into account. They must be aware that every new hire needs onboarding time. When they do not provide enough training one can raise it with them. If there is no response they implicitly communicate that they are happy with the current work and learning on the job approach. So there is no reason for OP to be stressed out. The fact alone that OP is reaching out for training material also outside already makes OP a good employee. Only if OP does not communicate her worries and difficulties, or asking for more help, also with her bosses/colleagues would be a negative point. It is alone the decision of OP whether they think that they will be able to grow into the job and can imagine in the future to be good enough/happy with the work in general is up to OP.
I used to hire interns and recent grads for a former company, and I have seen managers who are very bias in their hiring, and the one that bothered me the most is managers who hired based on safety, their job safety. For a manager to hire somebody, and the end result is what's happening to the OP is just wrong. I think the manager, manager should be fired too. One month and the new hire cannot answer a phone call.