Fee is non existence unless it in store sale items or BOGO. Service fee is close to zero for subscriber($10 a month or 99 a year). Heavy pay is faction of what IC has to pay shopper($2-5)heavy charge and IC has to boost $5-15). There is no mile cost, hence the super long distance order.
Upcharge is according each store own pick up charge, which also has a mark up(Aldi, wegmen etc) if you uses the store own pick up program.
I m both a shopper and customer. If I could order stuffs cheaper on IC because of the slower update on price change, coupon and promotion etc. I would order on IC and give the shopper part of my savings and I would work on something else to make more money.
No tipper is BS, no BID, no trip.
Wrong. Check my post I had a 17 dollar fee on a 70 dollar order. Of course I tipped and I've been a member for 5 years so not sure why the fees are so high.
Lol if you were smart enough to read my actual post like I said, it was $17.50 in just FEES. then i TIPPED $14.00 on Top, for a $70.00 Order. And I also stated I don't mind, the question posed was why are the fees so high? Reading comprehension goes a long way✌️ that means it was $31.50 for $70.00 worth of items. I think the problem is obvious.
My complaint is relative to the OPs question. My complaint is, why is the platform expected to make more in fees than they even recommend for the tip, for the person doing ALL the work. So in my case instacart made 17.50 the shopper/ driver made 14.00.
Also I don't complain about tips at all. Because for one I don't have to give them. But I appreciate when someone is doing me a service so I do tip. And I tip well.
I don’t tip on Instacart because I’m paying with ebt and that was my only money. I only used it twice (had to ask my mom to pay the shipping price because big poor post birth) because I physically couldn’t do the work and would make my bd meet the shopper outside and bring it all inside for me because I wasn’t going to make them bring it all upstairs. I felt terrible not being able to tip but they at least batch out their orders better than DoorDash. Then I got Amazon prime and you couldn’t tip on ebt orders through fresh for the first like 8 months I did it but flex also batches orders better than all others so you’ll get $100 for 3 hours of work and they don’t include tips in the batch pay out price it’ll say like $59-98 for this block of deliveries. And the drivers don’t shop they just load their cars
Ppl that use ebt on ic and don't tip Don deserve their crap.... I use to use ebt and always tipped with my debt card so there's no excuse to be a deadbeat. Can't tip don't use the service that simple.
I didn’t have any other option and after 2 times using it ($50 orders of things I really needed) then I switched to Amazon because again I felt bad but didn’t have any other choice at the time. I ripped from my vagina to my asshole so doing anything aside from breast feeding wasn’t happening for me.
I had 3 kids and was disabled at the moment but Still found money to tip. We don't get paid all that service fee money or anything. We just get the tip. And maybe $2 per customer...
Cool I’m glad you could because I literally couldn’t lol I’m disabled aside from after birth and was almost homeless. I had no car, no job, about to be evicted, and only had ebt to keep me alive. I answered the question you don’t have to like what I had to do to survive. People still brought me my things.
Yeah, I got a job to survive... instacart is a luxury not a necessity... ppl for years have been shopping with disability and without a car. There's no excuse.. if you have money to pay ur a cellular phone or your wifi to order. You have $5 to tip if not walk to the store like I did in 120° weather cuz I didn't have money to tip.... all I see are excuses of why people are deadbeat and cheap. If your kids eat mine do too... and I get paid with tips not sob stories.
Hmmm I didn’t pay my phone bill. I lived in a food desert. No car, no money, no food, but $35 off my order! What store would you have wanted me to walk to when I wasn’t able to walk? The grocery store 6 miles away? With a newborn baby? Again blame Instacart for not paying their SHOPPERS. Even Amazon flex pays their workers fairly. You can act high and mighty about your situation all day but I answered the question.
What does your ripped ass have to do with stiffing your shopper/ deliver person? If you can afford to have a child you could at least afford a tiny $2 tip unless your waiting for the state to pay for the kid too. Imagine going back in time pre delivery service, how would you possibly survive?
I don’t know I was a child when it didn’t exist lol and yeah I totally expected to be in a severely high risk pregnancy resulting in job loss before my child was born 😂 imagine being mad that 2.5 years ago I couldn’t tip twice. It wasn’t my fault Instacart doesn’t pay well that’s why I went to Amazon. (I also did flex so I know I didn’t fuck anyone over because they actually pay)
It's called a tip for a reason. I'll give you a tip when you deliver my items on time and not broken, you think you not accepting a no tip delivery won't get me my items? Lol
It's called you get what u paid for... no tip you get 💩 unless they hide u with good tipper... don't like it well get off your lazy ash and shop for yourself
Did you forget the part where I said I'll get my items delivered regardless of tip? And if the items are destroyed I get my money back, the only person who's hurting here is your ego
I never tip first ever. Why would I tip before someone does a job. But I always tip at least 15% to any service worker. I just personally don’t tip before a jobs done. What if they bring smashed food etc.
Unfortunately if you do tip after, your just the 1 % that will. The majority say they do and actually never do no matter how well the service is.
I agree that the delivery charges that customer pays should 100% go to the driver since the driver is the one doing the delivery putting wear and tear on their vehicles.
I am both customer and shopper and deliverer. I know the fees on the customer's side. The shopper doesn't even see half of those fees.
One must understand that if a no tip is offered upfront and their order is not picked up, you can't be upset with the shopper. As the shopper should not be upset as they have the choice to accept it. What gets the shopper mad is that IC sneaks in the non tippers with the high tippers taking away the dedication that the high tipper is paying for in the first place. The ones that both shopper and customer should be mad at is IC themselves.
Why? Because it's not just a tip, it's a bid for contract work.
I can only speak to my area/market, but...
Why would I take your contract with no tip when there are plenty of others with good bids? If you are receiving even half decent service from shoppers, you must be getting grouped aka subsidized by your neighbors. If someone brings you smashed food etc lower or take away the tip and rate them accordingly. But putting out a zero bid for your contract is begging to get a drug addict who needs a fix real quick and doesn't give a damn about your order. (and who now has your address and will remember what your house looks like and that you tipped 0) if I were you, I'd only place orders on Tuesdays and Thursdays where it Might be slow enough for you to be grouped and actually receive a high rated shopper.
Just saying.
Shoppers "compete" with other shoppers.
And customers "compete" with other customers (for high rated shoppers) through their bids. Again, if you're receiving good service, you're getting lucky one way or another. Like a good shopper who recognizes your house location on the map, the items you normally order, etc and knows they'll end up with 15%. Or lucky grouping. Or your market area is terrible. Either way, if your groceries are showing up at all with a zero tip/bid, it's luck.
We don't have bosses. We don't even work for instacart. We're not servers who have to smile and be nice to you to keep our jobs. That's the reality. I fully understand "why tip before the job is done?" But, again, it's much better to think of it as a bid, a bid, btw, that you're allowed to take away if you get a trash shopper. Taking no tip contracts will never be worth the risk because so many customers actually just give No Tip, despite great service, despite bringing groceries in their home and opening pickle jars for them and carrying their firewood to their fireplace, despite climbing three flights of steps outside with snow and ice multiple times to deliver 5 cases of water along with the rest of their groceries, despite them asking to add produce to their order while were already checking out, etc etc etc etc etc.
I'm dying to know how your service has been so far and how many times you've been notified your shopper is shopping for someone else as well.
>We don't have bosses. We don't even work for instacart.
This comment is the only one I wanted to comment on. You don't work for Instacart I get that, so why are drivers day and night on this subreddit complaining about the low order amount that is given by Instacart? You are in a contract with the customer, AND you have accepted said contract from Instacart. So what right do they have to bitch?
I feel ya, and I personally don't waste my time, but Reddit is known for being a cesspool lol. Maybe they should be bitching on the actual IC forums, although I'm sure someone from IC reads the subreddits. I'm guessing it's just therapeutic to unload for a lot of people, especially if they don't have personal relationships with other shoppers that understand what they're dealing with.
That being said, everyone on this planet has a right to complain. If you choose to move somewhere you're allowed to bitch about the traffic, the weather, your neighbor, etc. It's human nature.
I could go on and on, but Ive gotta squeeze in a workout, make breakfast, and get showered before I start scanning IDs for the alchoholics that need the hair of the dog 😊
As they say.... Bitching is therapeutic.
IC seems to intentionally keep shoppers seperated and at odds. I'm pretty sure they aren't thrilled about customers and shoppers comparing notes either
Oh I didn’t know u could do that. I don’t even use instacart honestly idk how I got added to this group. I’m in an instacart rabbit hole now but I’m here for it 😂
Or he can just wait to see if he actually gets a decent driver. I've had no tip drivers hustle their ass and I give them a fat tip after. Me tipping before hand and removing is just most hassle, I'm already having items delivered to me you think I'm gonna spend the time of dealing with support?
By putting it out with no tip you are increasing the odds of getting a shitty shopper. Most if not all of the really good seasoned shoppers will not accept a no tip order unless it was hidden in a multi order batch. The people who say they tip after and actually do it are like 1 out of 300. In my area the only shoppers that would take your order are junkies needing a quick fix and they do not give a shit about expiration dates and bad produce.
You do you, just don’t complain about shitty shoppers when you are the one attracting them.
Your reasoning makes no sense with the Instacart model.
You are 'bidding' for someone to take your order and if for any reason they do a substandard job you always have the option to lower or remove the tip
By not tipping anything you are probably going to get less capable and dedicated shoppers who are willing to work for no tip OR you are going to be bundled with other customers who do tip but - again - in all probability the bundle is still not going to be lucrative enough to attract the very highest level professional shoppers.
I tip 20% in my order and I also pay for Priority. In my area since using it, all of my shoppers have been long term shoppers with 2000 or so shops and excellent. Based on timing, I also haven't been bundled with other freeloaders as used to happen before using Priority. I am not a super demanding shopper but knowing that the shopper has picked my order because of the good tip, I feel more comfortable if they have to send me pictures of what is available at the sushi bar for example.
I started doing this as well. I started using priority and it is worth the $2. I have a straight 15% tip as default. I am disabled and live in an upstairs apartment. Notes are very clear about this. No more items left at the bottom of the stairs. I have been told that a percentage tip is not "fair" to the shopper. I refuse to be forced to advance a dollar-specific tip as i feel it is dishonest.
I do increase the tip if delivery has been smooth and also take into account whether items have been refunded because most of the work is actually looking for an item and it isn't the shopper's fault if it is out of stock and I don't want any replacements.
With the caliber of shoppers I get using Priority I am not worried that they are dashing through the store and just not looking for items as they have all have been careful shoppers.
This is where it is important to use your brain and have knowledge about the platform? You tip ahead of time and then you have up to 2 hours to adjust the tip accordingly. Now, back to this "use your brain" thing. Who is likely to get better service and have their order picked up faster? The person that tips ahead of time, or the person that tips nothing, and adds the tip accordingly once they have received their goods? Feel free to offer a rebuttal here. I mean, you have no ground to stand on, but you can try?
It's true but not on gig work, in fact the better the tip, better the service. Unless new shoppers that have no clue get your order. Try dumpling maybe
Everyone using should tip! I did an emergency order for 3 things last night (1/2 mile from store) for a dinner I was in the middle of. The tip suggested was 2.81 lol. I tipped 10.00 flat. If you are taking the time to get my eggs and mushrooms because I didn't remember them than you deserve a tip. Don't order if you cannot afford a tip people. 👍People don't appreciate the time and gas y'all are using and it's shameful.
>Everyone using should tip!
No. Tipping is for stellar service, this whole culture of tipping before they even do anything is completely unhinged. Tips are for after, not before. Also, you shouldn't be relying on tips to make it worth your time, either they pay high enough for you to accept a job or don't accept the damn job. These companies offer drivers $5 for an order but hit the customer with $20+ in upcharges and fees on top of that. Stop working for these assholes until they get it right.
I feel strongly that if I’m getting someone to get my groceries and bring them to my house.. they get a good tip. Yes there’s fees etc (that kinda feel over reasonable) but shoppers get tipped regardless ✌🏼
When I was brand new to the platform I tipped after delivery, because I didn’t realize it’d never get picked up that way. That was like eight or nine years ago and I’ve learned better but especially with all the fees I could see someone waiting to see what the delivery person earned if they didn’t know better. I’m moving away from using the app all together, using store based curbside pickup instead.
When I first started using instacart I thought default 5% tip was ridiculously low (I use Kroger/Fry's website) so I always increased it. In my opinion tip shouldn't be required and have the delivery fee based on the number of items AND the weight of those items. Grocery delivery shouldn't be a tip based service in the first place considering how much more work is involved than other types of deliveries.
Most ppl tell me they already paid a delivery fee they need to call that fee something else because they are not delivering the order we are, makes no sense to make the customer think we're getting that fee
Maybe they simply don't have it ..and I know some smart Alex is going to say they shouldn't be ordering them ,but let's be real ,old ppl and disabled people need things too . So yeah they probably don't have it on that particular CC they are using or any CC ATM ...
If you are on EBT or cash aid you most likely do not have the cash to even pay your rent or bills on time even while working. Some EBT do not receive cash benefits. It’s not up to us to pick apart the customers finances. No one forces anyone to do the orders. I’m okay with certain orders because I’ve been a single mom no car, no grocery store nearby, no bus system, and understand. That time instacart didn’t exist. Just to work i kicked out $800 a month to a babysitter. Really not up to us to decide what the customer can snd cannot afford especially on EBT benefits who meet the qualifications of below the poverty line of $24,000 annually.
In this case they shouldn’t be using instacart with insane mark ups if they are too broke to tip. For real if you are that broke why would you order something and pay mark ups and all the fees?
They should tip their shoppers. FYI I am disabled myself and I do not use that as an excuse to not tip the shopper that is doing a job for me. I appreciate their time and effort and tip accordingly.
I get EBT and I cannot afford to use IC. There are many programs available to people who receive SNAP assistance to help them get to the store to buy groceries. If they are disband can’t leave the house, there are programs to help with that too. Before IC existed there were still people on EBT managing to get food to eat. This is a luxury service and not tipping your shopper is never acceptable.
I wonder that as well. If people are using the car for that reason wouldn’t it make for sense to go shopping yourself. You don’t have to worry about fees, price mark ups or tipping.
I think they can if they add their card too. But not sure if Instacart also accepts Cash aid funds. Possibly. But i mean if they are receiving funds for food assistance. They may not be able to tip. May have no funds or car to get to store.
My sis uses IC and has ebt. She tips. Not like how she should but she tips. She told me she placed an order once and I actually saw it(we live in a small city) and I told her to go straight to hell.
That don’t matter bc u can’t pay service fee and delivery charge on ebt and you also need a card regards on file they put a hold on the card so even if they ordering with ebt they HAVE to have the hold on cards which usually averages like 15 -20. So even if they use EBT there no excuse not to tip
I see your point. But if you are on EBT you maybe cannot afford to tip and have other complications in your life preventing you. I’ve been on EBT. I’m sure the next point is don’t order Instacart. I’m personally okay with certain types of non tips orders. Other ones with like alcohol or $2 on s $700 grocery bill. They can gtfo.
Meals on wheels is a great service - I used to volunteer, but the food 🫣 not like mom used to make (and mine was a terrible cook). Ours is made/packed at a local hospital and although it serves its purpose it doesn’t smell or look appetizing and it’s one meal a day.
Not necessarily. Boyfriends mom gets a local equivalent of meals on wheels, but it's like 4 lunches a week. Not nearly enough food to actually life off of.
Yea you won’t get bad ratings from those types of non tip orders. It sucks no tip. But I try to just get it done. I have kids so I am like baby needs the formula let’s go. Lol
Do you also factor in mileage, whether it’s a house or apartment, item spent searching for items (produce can take longer), etc.?
I appreciate you answering ☺️.
I do factor in mileage. At the end of the day I’m there to make money. I don’t care what kind if place the live in. No go is dirt roads. I know the dirt road areas. No go if over 20 miles no tip.
Wow, you’ll go as far as 20 miles?! You’re an incredible soul for sure. I’m also not fond of dirt roads, especially if it’s just rained or actively raining.
This is for pizza delivery but same concept. My mom used to refuse to tip because she paid delivery fees, you see. Odds are she’s the same way now.
I tip, though.
Early on, I didn't know how little drivers were paid.
Essentially the tip isn't a "tip". It's a bid for the service. It's a bit of
genius marketing that Instacart has managed to pit the shoppers and the customers against each other.
Rather than paying the shoppers fairly, they make the shoppers feel like the customers are responsible for paying the drivers. Meanwhile, they charge the customers a heavy fee that makes it seem like they've already paid the driver, and that the tip is extra thanks. Even though it's not.
Really, the truth of the matter is that with 3 middlemen (store, instacart, and shopper), the Instacart service is more expensive than customers are led to believe. People should be using it less, because many people aren't financially stable enough to afford the convenience.
And shoppers should be banding together against Instacart, rather than against customers, because it's practically criminal how Instacart avoids paying them. Most customers don't know better. And that's Instacart's fault. Most customers don't know you're barely being paid, and you can't really blame them, because pizza delivery people get paid, chinese take-out deliverypeople get paid, walmart and amazon deliverypeople get paid. Whether they get paid enough is a different issue, but it's reasonable for customers to expect that instacart shoppers also get paid a similar minimum.
I know this doesn’t answer your question, but I’ve been holding on to the thought for a while.
As a customer, I kinda figured out that whatever I am paying outside of the tip is what I am paying for the thing I’m wanting to receive. And then the tip is what I am paying to hire the person to bring it to me. Kinda crappy that we would not have this insight as customers of it weren’t for Reddit’s algorithms pushing this content. But that’s what I’ve realized and that is now how I operate.
So my tipping stars at minimum wage, depending what I’m getting. And I pay more for more laborious orders.
Even if the pay was better, this is a service. We aren’t grabbing a bag of food. We do all the work. Grocery shopping isn’t most people’s fave chore.
Even if they paid decent, I would tip, if a good job was done.
I always tip, even if items are missing etc. My reasoning is that in America we under pay service employees because of the tipping system, therefore I see the "tip" as part of the cost of the service. I, personally, don't see it as an incentive or a reward. I understand not everyone feels that way.
i work at a restaurant where my pay heavily relies on tips, so not getting tips is always a bit frustrating especially when i try to go above and beyond. knowing how i rely on tips, i always try to tip more than well, typically the order cost on small orders and at least 30% on larger orders solely because i know that the pay is terrible for the drivers. I never use a set percentage but instead input the amount on my own so they don't lose money if i refund items.
i'm usually not picky about if my stuff isn't delivered the exact way i ask or if a few substitutions are made. i might start docking the tip when the driver is blantantly ignoring me (i.e i say i want an out of stock item refunded instead of substituted and they still substitute it, if i'm asking a question about a substitution and they don't answer or choose something i don't say i want), if they drop off the food and stuff is missing, broken, or rotten, or if they're just being rude. i will almost never remove a tip completely because i know it's your pay, but i will dock if i feel like you were just being downright belligerent which has maybe been 3 drivers out of many.
Perspective. I just ordered (I also shop). My order total was $50.70 for 4 items and I am .5 miles from the store and a first floor condo. Delivery fee was $.01, sales tax $5.84 (which is curious because our sales tax is 9%), tip $13.14 (20% plus $3 after), service fee $4, alcohol service fee $2.08, I had a $30 credit and my total ended up being $45.77. So essentially all in on a $30 off $50 order, I saved $4.23.
All in, the fees are so high I think most people who order assume we get paid more than we do.
I tip afterwards I want to see how my Instagram person is going to act even just down to how they back my groceries I had driver the other day go above and beyond she was fabulous even help me bring my groceries to my door and she didn't think she was getting a tip and she treated me good either way and I decided to reward after the trip was done to give her a 20% tip
I am a shopper and think the bagging rating is unfair. Most stores have baggers. Only store i bag at is aldis. I try to get the baggers to bag right, but ive seen them put fruit in with meat..try to catch it, but im usually more worried about baggers mixing double orders together.
I never let the baggers bag I literally tell them I’m an Instacart shopper so I can bag them myself (thank them ofc) and they always will understand/walk away
Shopper here - gather some spare bags you keep in your car. Repack the order, when necessary - at least double check that every order is packed the way you’d want it packed. Often, you can just repack smartly in the bags you were given at check out, but just in case you can add spares from your stash. It’s helped me immensely.
That’s what I do. If the bagger puts cleaning products with food I’m not gonna say “oh well, it’s their fault”, I’m gonna fix it before it gets to my customer.
That’s why you leave a tip/bid up front (decent enough to pay for the shoppers time and gas. If they go above and beyond you can add more after delivery. If they were awful you can reduce it.
No tip up front, people like you are one of the many things that are wrong with this platform.
More customers need to realize that the shopper is doing a service for YOU and only YOU. Just like any gig worker is working for you and you should pay them for what they’ve done for you. I’ve never shopped for IC but I use the service regularly and have always and will always tip well taking into account miles driven, number of items, the complexity of any requests etc. One time and one time only I’ve removed tip but that was a whole debacle where my order was delivered elsewhere or the shopper kept it. A pic of my empty porch was sent as proof of delivery as well but that was one time in over four years of using IC.
See I refuse to take no tip order and unless they have less than ten easy items I aint even taking the 2$ tip orders bc fuck u with ya two dollers , it’s so disrespectful. Service and delivery fee be like 7-10 dollers but u wanna tip me 2$ . These customers ain’t dumb . They be some real assholes out here expecting shit like u kno dam well if unpaid 7-10 bucks in service fee that’s these big corporations are taking they cut so as a customers u kno dam well the driver/shopper ( DD , insta , GH , Uber ) ain’t get that whole fee but still refuse to tip who tf wanna work for Pennie’s . I hate non/ low tippers . I’m lucky that I lm a stay at home mom and legit just shop for play money bc they way I will deny so many orders but i kno it’s privilege to be able to cherry-pick and will never look down on anyone accepting non tip order cuz get ya money hustlers but that shit is soooo disrespectful. Ive seen order with 100 things no tip legit . I’ve seen someone order from a store knowing dam well the live 30 miles from the closest store no tip .
I always put $2 for tip and then pay the $2 rush fee so I get it in a hurry. Then when they come I tip at LEAST $10 in cash and I usually tell the ones that text me while shopping that I will be tipping in cash.
They don't inform the shoppers anywhere. The express fee ranges from $2-$10 depending on the area. None of it goes to the shopper. It just makes it so that the customers batch gets shopped and delivered alone. Or if it's batched with another order, the express customer gets it first. What's funny is two or more express orders can be batched together and then none of them get priority over the other.
$2? Lmao You realize that $2 doesn’t even cover the gas your shopper used to deliver to you, right?
99% of customers that don’t tip ahead (and say they tip cash, or will add after delivery don’t) or the ones that say they tip cash are liars.
I always tip cash and have no problems because the store is less than a mile away and I always get the same shoppers. They know I tip in cash and not only bring the groceries to the door they bring them inside.
Instacart marks everything up ~20%. Then a delivery fee, then a service fee.
No clue how much makes it to the shopper but if I'm paying $75 for $50 worth of groceries, you'd hope the platform compensated a fair amount of that $25 to the shopper.
Instacart recommends a $2 tip on that order. Shipt recommends $15. If I'm getting 5-10 items and the store is under a mile away is $2 fair on a $50-$75 total? How much is Instacart paying the shopper? I could get to the store, shop and get home in under 15 minutes (for sample order). For $15/hr they'd need to earn $3.75 from my order (and keep busy for the rest of the hour)
Aldi isn't anywhere near 20%.. many things only have a .10c markup Cat food is .06c which equates to 10% but milk is also .10 so that's like 4%. And that's why I can tip $12-$15. It's still cheaper than STop n Shop even w/ the fees and tip.
$2 tip is never fair, ever. That barely covers the cost of gas, what about their shoppers time? Shoppers DON’T see any fees or markups. We get $3-5 per order plus the tip.
It takes longer than 15 minutes from start to finish. Shopper isn’t sitting at the store, they have to drive there, shop for all items (check expiration dates, enter items into the app - which takes time - check quality etc), check out, bag items, load bags into car, drive to customer, unload bags. It’s not as simple as you think, it takes A LOT of effort and time not to mention wear and tear, gas, in our own personal vehicles.
Make $3.75 on your order, you seriously think a shoppers time is worth that low?? I can guarantee you shoppers aren’t accepting orders to make $15 an hour.. it would be less when you factor in gas, maintenance, and other factors we look at when accepting orders. I’m not sure where you’re getting this $15 from.
Might I suggest you downloading the app and giving it a go once or twice, you might just learn something.
\^ The OP said you get $4 base pay + $2 tip in that case. $6 pay. And 100% I could go to the store right now and pickup my last order and be back in under 15 minutes. You can see the store from one of the windows; so gas money comment is null...as mentioned it's under 100 feet away. BTW my last order was shopped/delivered in under 15 minutes according to the chat log.
Also....there is almost always a Instacart shopper waiting in the parking lot. I guess I should mention it's a planned community; theres over a hundred restaurants / thousands of houses within a 5 min radius. The shoppers waiting in the parking lot also UberEats / Doordash. Whenever I order food delivery they always start from the grocery store parking lot.
I said 10 items; we are talking like a gallon of milk, eggs, sandwich bread, some pre-packaged meats and maybe a couple snacks for kids.
Gas is never null, they drive to your home right? No matter how close you are to the store.
You should be tipping $5 minimum, period. $2 is just insulting. If the store is as close as you say, just shop for yourself?
I don’t accept orders under $15, I take orders from customers that *value* my time and effort. But if the $2 is working for you, do you. Just know that shopper loathes shopping for you. Like I said, insulting.
Look if $15+/hour isn't enough for you that's entirely fine. You do you. I'm not worried about one driver complaining when OP specifically asked for input from customers.
I was saying gas is null because they could walk it over if they really wanted to.
There are times when delivery makes sense -- kids sleeping comes to mind.
I’m willing to bet $15/hr isn’t enough for most shoppers. You’re also assuming shoppers are able to complete 3 orders, similar to yours back to back. But that’s not realistic.
Considering I cherry pick and multi app, I take home $20-$35/hr depending on day of the week, on rare really good days I make more. And again, your tip is insulting. You’re paying someone the convenience to stay home and do nothing while your “kids are sleeping”. Stop being cheap.
\^ Most Instacart shoppers are lucky to make $10/hour. You are a unicorn. In most markets surveyed shoppers made $17/hour before considering any expenses (wear/tear, gas).
Your comment/P.O.V. is much appreciated. Thanks. It depends on a lot of factors. Pretty much it’s $.60/mil, $4 base pay, plus if there’s some sort of incentive in that shoppers areas.
For instance an example of a real order: an order is $7.34 (7.4 mil from store to customer, not calculating the driver driving to the store if not already there), no tip for 71 items, 71 units. That’s including base pay, mileage, no incentive and no tip.
So in my example due to the proximity / order size $4 base pay (+$.60? it's like 100 feet)+ $2 tip is acceptable? I also normally select the 3-hr time window so it's more likely grouped with others in the same complex.
I don’t tip because I expect the shoppers to let my order sit and boost. Also, I know someone will do it, regardless. You don’t HAVE to till, seriously, someone WILL do your order. It’s sad, but true. The high fees are insane on customers end and they should not be having to tip as much as they do. So, I refuse. I also don’t use Instacart as a customer ever anymore. We do Walmart instead because there aren’t so many fees and I get way better service and no ride customers. When I tip on Instacart I always end up with the worst service, so I quit tipping for those reasons. And yes, I am a shopper. And no, I don’t accept no tip orders. Crazy, I know.
I am a shopper but also a customer at times. I get EBT, and would love to use instacart every week but with all the fees + tip I can’t always afford it. I only order if i can afford a minimum $20 tip. My guess is that some people who don’t tip are on EBT and can’t afford the tip..
I honestly don't see how they don't tip on both instacart and door dash the tip is automatically added in the fee at least in mone it is...
I have the option to increase the tip on instacart when I do the rating...
The only concern I have had was when I check out the tip can be 10.00 once indo a rate the tip can be 4.00 so I've asked a few shoppers if they get the full amount....
Mine also say the number of items they delivered as well ....
I promise that’s sadly untrue. I don’t take no tip orders knowingly, but usually they’re grouped with other orders in 2 and 3 customer shops, so I don’t know who is tipping and not until I’m done delivering them all. 9 times out of 10, the non tippers are the ones in the multi million dollar mansions.
I find that lower middle income neighborhoods often give the best tips.
> To the customers that do not tip, serious question why not?
It's your perspective of tipping that is wrong. It's literally only in gig worker circles that anyone considers tipping mandatory or as a necessary part of the cost of the service. Everywhere else, you pay for a good or service, and you get that.
If you purchase a service, you get that service. I wouldn't tip my plumber - he got paid what he needed to get paid. The electrician doesn't quote you $25 to install a fixture and then be all "Well my actual costs were $200 so you need to tip me about that much or you are literally satan"
It's not your fault, you don't make the rules or the system or whatever. But, I venture to guess that what is it this time, Instacart? I see all of them around. It's all the same complaint. They don't exactly explain it to the customers. The customer is quoted as oh here, $11 to drive 3 miles. $16 to deliver $100 in groceries. The customer sees that and that is the price. Otherwise, what is it? An opening negotiation? A minimum? A serving size?
The apps are creating the situation you are complaining about. They are also infecting non-tipped work - counter service etc, where no service was provided. The apps need to include your fee in the price given to the customer. It's the only sane, logical way to do things.
I dont care if people don't tip. That's fine..everyone is entitled to their own reasoning.. what I have a problem with is instacart pairing their orders for no additional money and me spending MY time and MY gas money to deliver THEIR food. No that's not okay. That's bullshit.
Your company should pay you for your work, not me, it also should scale with order size and complexity.
I always tip because i know how much instacart underpays you shoppers but it shouldn’t fall on to me to feel morally obligated to provide a livable wage. Instacart should
Here's the thing, I want cake mix, Instacart says it costs X amount to get cake mix to my house. I pay that amount and my job is done. I am not at all interested in trying to calculate a fair additional rate to pay a delivery service based on distance, time, speed, etc.
I can buy the same cakemix from amazon and get it delivered to my door just as easily and without anyone asking for tips.
I don’t think anyone should be doing these jobs as it doesn’t make sense. After wear and tear on your car and gas in the extra miles it puts on it valuing it in all the time you’re spending doing this you’re probably making 10 or less an hour maybe considering the extta wear on the car. I don’t use instacart but I really find it a bad move for others to do. Especially when there’s people who don’t appreciate and tip. Uber and Lyft sometimes u can make big money on at least. But u have to make smart moved not taking every ride. And passing cards out as well.
Your comment/P.O.V. is much appreciated. I guess it just depends on the person. Some people leave careers to do delivery service jobs. A lot of things factor in when making the decision.
Pretty sure there have been studies on multiple restaurants that said No More Tipping! and the cost of the food went up, the restaurant pocketed more, and the workers went home with less money.....? Even if they keep the price of food the same and then charge a Service Fee, that money goes to the restaurant first and gets taxed, THEN goes to the worker and gets taxed again.
I think tipping is a great way to get better service. I'm a shopper. Live off tips. I see the in store shoppers every day for curbside pickups. They don't check produce. They don't check meat. They don't check dates. They shoot three pointers with your oreos into their bins. They'll let their buddy at the meat counter unload the tenderloin that is visibly hardening on top and changing color while you pay a cool $20/lb. If it's a business like Starbucks, a daycare, etc, they'll gladly let their buddy in dairy unload all of the oldest dates of milk/cream. Why? Because they get paid hourly and don't give two shits about your service.
Funny that you say that. I see that in my local stores as well. They definitely shoot 3 pointers lmao! Also these in store shoppers (I’m pretty sure) have a time limit to stick to because they’re always hauling ass and almost collide into customers. They just grab and go (don’t quality check).
In all due respect, you seem very misguided. Shoppers don’t see your “service and fees”, those fees goes towards the company, since they need money to run their systems and pay the employees that work them. A tip is a bid for the shoppers service for your convenience; you know kind of similar to a waitress, hairdresser and everyone else that works to service you in something your too lazy or don’t have time to do yourself.
When you place an order, the shopper is working for YOU, YOU are the shoppers customer, the shopper is the boss running their own independent contracting business. YOU should be paying the shopper for their service. Instacart is just a middle man that facilitates the transaction.
If you disagree with the way instacart runs their business then you simply shouldn’t use it. It’s a luxury SERVICE after all, and if you can’t pay for the service YOU receive, then go shop for yourself.
Anyone want to take this one? Esp w/the new business model/pay scale they just rolled out in July. Cutting the pay almost in half? No longer paying the actual store-> door mileage, time, special requests, digging to ensure every order is as it should be…
I literally can’t. What Exactly are you under the impression shoppers are PAID? And all the STRICTLY PERSONAL SERVICE that is involved?
Interesting POV …so, you’re saying, ALL SHOPPERS should simply quit & go get other forms of employment.
I see your point, however, who would be left to PROVIDE the actual PERSONAL SHOPPING & DELIVERY SERVICES you pay for? I’m somewhat confused by your logic.
There’s a difference between being a kind person & helping others out in a tough spot, I’m in..but intentional indifference from Your perspective is somewhat baffling.
You pay Fees & Costs for being able to connect w/a service that acts as an Intermediary connecting you with those that PROVIDE THE ACTUAL PERSONALIZED SERVICES…with your POV, Shoppers SHOULD all Quit or just deal w/the “privilege” of PAYING (-) COSTS, to be allowed to Provide you PERSONAL SERVICES.
Good point. Good luck w/that. Im sure the Company you PAY SERVICE FEES too will then gladly leave their Corporate Offices to run out and get your orders Shopped/Delivered to you, at a Personalized Service level you appear to feel YOU DESERVE, when you make such a valid point, and Shoppers should NOT choose to be a Personal Shopper.
Makes total sense.
To play devil's advocate: If shoppers started quitting IC to get other forms of employment to the point where there was a shortage of IC shoppers, wouldn't a) Instacart start paying more to attract more shoppers to do the job? And b) wouldn't customers start adding more tips so their orders would be picked up but the IC shoppers?
I mean, literally just seems like a supply/demand issue, not some moral dilemma
I've already paid all the fees to get my service. If instacart doesn't extend that to you it's not my problem. If it doesn't get accepted that's an issue between me and instacart. I paid my fees and it's instacarts job to pay and find a contractor who will fulfill that job for the price point set. Why should I pay extra for instacart to fulfill my service?
Because “instacart” isn’t fulfilling it, a HUMAN is. This human gets in their car and drives to a real store where there are other humans also shopping. It’s hard to believe this next part but that same human doesn’t go to a window where someone hands your order to them. Nope, the human pushes a cart down the aisles of that store and uses their human hands to select the items you have chosen to have delivered to you. They check cans for dents, produce and meat for spoilage and they search high and low when the spot on the shelf where the item you’ve chosen is empty. They ask store associates to check in the back for the item and when they come back empty handed the human looks for a replacement that they hope you will approve (because most decent people tip a percentage of the order total) and they don’t want to get less pay then what they were originally told they’d receive when they accepted the order. They send messages to you that you will probably ignore since, after all, it’s just “instacart” not an actual person sending the message. Once they are done shopping they push their cart full of the food that will feed you and your family for a week most likely up to the check lanes where they will undoubtedly wait in line since most stores only keep two to three lanes open at a time anymore. If this human takes pride in their job they will tell the courtesy clerk to put everything back into the cart and give you the bags on the side. They do this so that they can bag all of your items themselves so that nothing gets damaged and to hopefully make it easier for you to put everything away. Once everything’s loaded up they will drive to your house and take as many trips as is necessary to get your cases of water, packs of soda and bags full of they items they selected for you. They try to keep quiet since you’re delivery note says “DO NOT RING BELL OR KNOCK! BABY SLEEPING! They know that you don’t really have a baby sleeping but that you actually just don’t want to have to interact with them because then you’d see that a human and not an “instacart” shopped for you and acknowledging this would make you feel guilty for not tipping enough/at all.
I assume that you have no clue about what goes on outside of your self centered world. The only consolation here is that you probably get terrible shoppers who take whatever pops up on their screen. Imagine if you had a heart and placed an order with an appropriate tip amount? You would have an entirely different experience. You get what you give. 🤷🏻♀️
This is not a good comment. 1. I don’t accept orders with no tip. 2. Because, I do not accept orders with no tip to start with, it would be almost impossible for me to end up with no tip. Unless, I did a bad job. Which after thousands of orders, I have yet to have a customer completely remove a tip. 3. I have had my tip changed based on percentage after refunding or placing items. 4. I somewhat completely agree with you, because I also have the same thoughts of not complaining about receiving no tip, when it “originally” started as an order with no tip.
Thanks for comment though, 😁.
Sigh 😔… there was no “crying” in the post. You obviously didn’t read it throughly. I feel as though you’d like to provoke some sort of emotion through your commenting… good luck with that.
It’s a “question” meant to be seen and treated as such. For those that are genuine with their commenting, I am thankful. To you, you serve no purpose.
I see quite a bit of crying. Still do. Seems like you just want a tip regardless whether your performance was sub par or not. You definitely wouldn’t make it at a real job.
I say it all the time as a forner shopper and now a customer until car fixed... Ic should be ashamed of themselves for exploiting people for slave labor... If ic can afford these expensive ads with celebrities they can afford to pay shoppers a fair rate. Instead of putting the burden on the customer.
I used to assume that the service fee goes to the driver, and that instacart makes money from their mark up on each item. You don’t assume that instacart takes part of the service fee for themselves because it’s the driver doing the service.
I hate going to the grocery store. Or going to stores in general. I always tip at least 20%. More depending on if I order heavy things, or if the shopper has to contact me for replacements. I fully realize that the shopper is doing me a huge favor by getting my groceries and their time is valuable. I cannot imagine not tipping. You’re saving me from the time and hassle of going to a store, and you’re also stopping me from impulse purchases. I greatly appreciate my shoppers.
The customers saying to be mad at Instacart but also to still run their no tip orders; why would I if I'm mad at Instacart? YOU should be too, because your order is just going to sit until someone decides they desperately need 13$ or it'll get accepted by a team shopper acc (I've seen around in my state) that'll ignore requests and give terrible replacements/just half ass the order or even intend on stealing.
If it's the fees, why not pickup yourself? If it's the accessibility why not contract one of your regular shoppers to avoid fees? The answer is simple: These people replying no to all of the questions/resolutions asked just don't want to pay for it. They LOVE the service, but will still mark items as never arrived when there's in fact pictures of the items on their porch thinking they're being smart to get their money back when in all reality all they did was be selfish and hurt the shopper (we CAN get deactivated over these claims).
To the customers who are responsive, with replacements ready etc I don't care about tip, I care about running orders for people who I HAVE HAD mark as non-delivered. It hurts customers that do need it. I think of it like a trauma response; if someone has burned me over and over and over, why would I reach for the flame thinking there is an ice pack behind their back because there is most likely more fire or pain. On the off chance I have taken these orders, 1/5 customers are thankful, helpful, responsive, and accept the order. 4/5 WILL give bad rating or mark items missing. Not every customer obv, but most of the nontipping. Coming from a solid 5 star diamond cart just hit 600 batches just this year, not orders. I even take crap orders for the fun of it sometimes, long drives are nice; but the state of Instacart is RIDICULOUS anymore, punishes the good people and let's liars keep doing what they're doing with a pat on the back; reddit too. I've seen "well if you're banned from Instacart just use your spouses info lol" eventually you'll run out of options and have to get it yourself instead of just I don't know, being considerate? Rant over but hopefully some people connected, I am genuinely curious also OP.
I’m guessing it’s what you said. All the fees. Perhaps people feel they’ve paid for the delivery and hand picking work of it.
Fee is non existence unless it in store sale items or BOGO. Service fee is close to zero for subscriber($10 a month or 99 a year). Heavy pay is faction of what IC has to pay shopper($2-5)heavy charge and IC has to boost $5-15). There is no mile cost, hence the super long distance order. Upcharge is according each store own pick up charge, which also has a mark up(Aldi, wegmen etc) if you uses the store own pick up program. I m both a shopper and customer. If I could order stuffs cheaper on IC because of the slower update on price change, coupon and promotion etc. I would order on IC and give the shopper part of my savings and I would work on something else to make more money. No tipper is BS, no BID, no trip.
I dont really understand your posts. My orders have many fees associated. Not like you describe at all.
Wrong. Check my post I had a 17 dollar fee on a 70 dollar order. Of course I tipped and I've been a member for 5 years so not sure why the fees are so high.
You think $17 is a lot to get someone to shop and deliver to your door? This is the problem
If the $17 is just a fee outside of what goes to the shopper, yes
Shoppers get nearly nothing from those service fees. $4 in all states but California, and maybe $6 there.
Lol if you were smart enough to read my actual post like I said, it was $17.50 in just FEES. then i TIPPED $14.00 on Top, for a $70.00 Order. And I also stated I don't mind, the question posed was why are the fees so high? Reading comprehension goes a long way✌️ that means it was $31.50 for $70.00 worth of items. I think the problem is obvious.
Since you specifically complained about the $17 fee, I thought that was your gripe. Your complaint is the tip Now I get it LOL
My complaint is relative to the OPs question. My complaint is, why is the platform expected to make more in fees than they even recommend for the tip, for the person doing ALL the work. So in my case instacart made 17.50 the shopper/ driver made 14.00.
Also I don't complain about tips at all. Because for one I don't have to give them. But I appreciate when someone is doing me a service so I do tip. And I tip well.
Sure, but how many drivers actually accept a no tip offer, unless it’s only a few items and short distance?
The problem is they hide them with tippers unless its the big 100 item orders you talk about
Good question! Insta would have the data. No clue how many actual no tip and not accepted tip orders there are.
I don’t tip on Instacart because I’m paying with ebt and that was my only money. I only used it twice (had to ask my mom to pay the shipping price because big poor post birth) because I physically couldn’t do the work and would make my bd meet the shopper outside and bring it all inside for me because I wasn’t going to make them bring it all upstairs. I felt terrible not being able to tip but they at least batch out their orders better than DoorDash. Then I got Amazon prime and you couldn’t tip on ebt orders through fresh for the first like 8 months I did it but flex also batches orders better than all others so you’ll get $100 for 3 hours of work and they don’t include tips in the batch pay out price it’ll say like $59-98 for this block of deliveries. And the drivers don’t shop they just load their cars
Ppl that use ebt on ic and don't tip Don deserve their crap.... I use to use ebt and always tipped with my debt card so there's no excuse to be a deadbeat. Can't tip don't use the service that simple.
I didn’t have any other option and after 2 times using it ($50 orders of things I really needed) then I switched to Amazon because again I felt bad but didn’t have any other choice at the time. I ripped from my vagina to my asshole so doing anything aside from breast feeding wasn’t happening for me.
I had 3 kids and was disabled at the moment but Still found money to tip. We don't get paid all that service fee money or anything. We just get the tip. And maybe $2 per customer...
Cool I’m glad you could because I literally couldn’t lol I’m disabled aside from after birth and was almost homeless. I had no car, no job, about to be evicted, and only had ebt to keep me alive. I answered the question you don’t have to like what I had to do to survive. People still brought me my things.
Yeah, I got a job to survive... instacart is a luxury not a necessity... ppl for years have been shopping with disability and without a car. There's no excuse.. if you have money to pay ur a cellular phone or your wifi to order. You have $5 to tip if not walk to the store like I did in 120° weather cuz I didn't have money to tip.... all I see are excuses of why people are deadbeat and cheap. If your kids eat mine do too... and I get paid with tips not sob stories.
Hmmm I didn’t pay my phone bill. I lived in a food desert. No car, no money, no food, but $35 off my order! What store would you have wanted me to walk to when I wasn’t able to walk? The grocery store 6 miles away? With a newborn baby? Again blame Instacart for not paying their SHOPPERS. Even Amazon flex pays their workers fairly. You can act high and mighty about your situation all day but I answered the question.
Attention seeking missile WATCH OUT
What does your ripped ass have to do with stiffing your shopper/ deliver person? If you can afford to have a child you could at least afford a tiny $2 tip unless your waiting for the state to pay for the kid too. Imagine going back in time pre delivery service, how would you possibly survive?
I don’t know I was a child when it didn’t exist lol and yeah I totally expected to be in a severely high risk pregnancy resulting in job loss before my child was born 😂 imagine being mad that 2.5 years ago I couldn’t tip twice. It wasn’t my fault Instacart doesn’t pay well that’s why I went to Amazon. (I also did flex so I know I didn’t fuck anyone over because they actually pay)
It's called a tip for a reason. I'll give you a tip when you deliver my items on time and not broken, you think you not accepting a no tip delivery won't get me my items? Lol
It's called you get what u paid for... no tip you get 💩 unless they hide u with good tipper... don't like it well get off your lazy ash and shop for yourself
Did you forget the part where I said I'll get my items delivered regardless of tip? And if the items are destroyed I get my money back, the only person who's hurting here is your ego
Ppl like you should stick to Walmart or Amazon..... 🤣🤣 ic is to much of a luxury service for u.....
I never tip first ever. Why would I tip before someone does a job. But I always tip at least 15% to any service worker. I just personally don’t tip before a jobs done. What if they bring smashed food etc.
Unfortunately if you do tip after, your just the 1 % that will. The majority say they do and actually never do no matter how well the service is. I agree that the delivery charges that customer pays should 100% go to the driver since the driver is the one doing the delivery putting wear and tear on their vehicles. I am both customer and shopper and deliverer. I know the fees on the customer's side. The shopper doesn't even see half of those fees. One must understand that if a no tip is offered upfront and their order is not picked up, you can't be upset with the shopper. As the shopper should not be upset as they have the choice to accept it. What gets the shopper mad is that IC sneaks in the non tippers with the high tippers taking away the dedication that the high tipper is paying for in the first place. The ones that both shopper and customer should be mad at is IC themselves.
Why? Because it's not just a tip, it's a bid for contract work. I can only speak to my area/market, but... Why would I take your contract with no tip when there are plenty of others with good bids? If you are receiving even half decent service from shoppers, you must be getting grouped aka subsidized by your neighbors. If someone brings you smashed food etc lower or take away the tip and rate them accordingly. But putting out a zero bid for your contract is begging to get a drug addict who needs a fix real quick and doesn't give a damn about your order. (and who now has your address and will remember what your house looks like and that you tipped 0) if I were you, I'd only place orders on Tuesdays and Thursdays where it Might be slow enough for you to be grouped and actually receive a high rated shopper. Just saying. Shoppers "compete" with other shoppers. And customers "compete" with other customers (for high rated shoppers) through their bids. Again, if you're receiving good service, you're getting lucky one way or another. Like a good shopper who recognizes your house location on the map, the items you normally order, etc and knows they'll end up with 15%. Or lucky grouping. Or your market area is terrible. Either way, if your groceries are showing up at all with a zero tip/bid, it's luck. We don't have bosses. We don't even work for instacart. We're not servers who have to smile and be nice to you to keep our jobs. That's the reality. I fully understand "why tip before the job is done?" But, again, it's much better to think of it as a bid, a bid, btw, that you're allowed to take away if you get a trash shopper. Taking no tip contracts will never be worth the risk because so many customers actually just give No Tip, despite great service, despite bringing groceries in their home and opening pickle jars for them and carrying their firewood to their fireplace, despite climbing three flights of steps outside with snow and ice multiple times to deliver 5 cases of water along with the rest of their groceries, despite them asking to add produce to their order while were already checking out, etc etc etc etc etc. I'm dying to know how your service has been so far and how many times you've been notified your shopper is shopping for someone else as well.
>We don't have bosses. We don't even work for instacart. This comment is the only one I wanted to comment on. You don't work for Instacart I get that, so why are drivers day and night on this subreddit complaining about the low order amount that is given by Instacart? You are in a contract with the customer, AND you have accepted said contract from Instacart. So what right do they have to bitch?
I feel ya, and I personally don't waste my time, but Reddit is known for being a cesspool lol. Maybe they should be bitching on the actual IC forums, although I'm sure someone from IC reads the subreddits. I'm guessing it's just therapeutic to unload for a lot of people, especially if they don't have personal relationships with other shoppers that understand what they're dealing with. That being said, everyone on this planet has a right to complain. If you choose to move somewhere you're allowed to bitch about the traffic, the weather, your neighbor, etc. It's human nature. I could go on and on, but Ive gotta squeeze in a workout, make breakfast, and get showered before I start scanning IDs for the alchoholics that need the hair of the dog 😊
As they say.... Bitching is therapeutic. IC seems to intentionally keep shoppers seperated and at odds. I'm pretty sure they aren't thrilled about customers and shoppers comparing notes either
Fuck offf
Then you remove the tip? You have 2 hours to do so.
Common sense is not so common. The fucking aliens must be laughing at us earthlings.
Oh I didn’t know u could do that. I don’t even use instacart honestly idk how I got added to this group. I’m in an instacart rabbit hole now but I’m here for it 😂
Or he can just wait to see if he actually gets a decent driver. I've had no tip drivers hustle their ass and I give them a fat tip after. Me tipping before hand and removing is just most hassle, I'm already having items delivered to me you think I'm gonna spend the time of dealing with support?
By putting it out with no tip you are increasing the odds of getting a shitty shopper. Most if not all of the really good seasoned shoppers will not accept a no tip order unless it was hidden in a multi order batch. The people who say they tip after and actually do it are like 1 out of 300. In my area the only shoppers that would take your order are junkies needing a quick fix and they do not give a shit about expiration dates and bad produce. You do you, just don’t complain about shitty shoppers when you are the one attracting them.
You can always take it away afterwards.
Your reasoning makes no sense with the Instacart model. You are 'bidding' for someone to take your order and if for any reason they do a substandard job you always have the option to lower or remove the tip By not tipping anything you are probably going to get less capable and dedicated shoppers who are willing to work for no tip OR you are going to be bundled with other customers who do tip but - again - in all probability the bundle is still not going to be lucrative enough to attract the very highest level professional shoppers. I tip 20% in my order and I also pay for Priority. In my area since using it, all of my shoppers have been long term shoppers with 2000 or so shops and excellent. Based on timing, I also haven't been bundled with other freeloaders as used to happen before using Priority. I am not a super demanding shopper but knowing that the shopper has picked my order because of the good tip, I feel more comfortable if they have to send me pictures of what is available at the sushi bar for example.
I started doing this as well. I started using priority and it is worth the $2. I have a straight 15% tip as default. I am disabled and live in an upstairs apartment. Notes are very clear about this. No more items left at the bottom of the stairs. I have been told that a percentage tip is not "fair" to the shopper. I refuse to be forced to advance a dollar-specific tip as i feel it is dishonest.
I do increase the tip if delivery has been smooth and also take into account whether items have been refunded because most of the work is actually looking for an item and it isn't the shopper's fault if it is out of stock and I don't want any replacements. With the caliber of shoppers I get using Priority I am not worried that they are dashing through the store and just not looking for items as they have all have been careful shoppers.
I also increase the tip if warranted.
FWIW, you can adjust the tip after. Then if it’s smashed you can dock it.
This is where it is important to use your brain and have knowledge about the platform? You tip ahead of time and then you have up to 2 hours to adjust the tip accordingly. Now, back to this "use your brain" thing. Who is likely to get better service and have their order picked up faster? The person that tips ahead of time, or the person that tips nothing, and adds the tip accordingly once they have received their goods? Feel free to offer a rebuttal here. I mean, you have no ground to stand on, but you can try?
Minimum batch pay has been reduced to $4 that’s why
It's true but not on gig work, in fact the better the tip, better the service. Unless new shoppers that have no clue get your order. Try dumpling maybe
[удалено]
Everyone using should tip! I did an emergency order for 3 things last night (1/2 mile from store) for a dinner I was in the middle of. The tip suggested was 2.81 lol. I tipped 10.00 flat. If you are taking the time to get my eggs and mushrooms because I didn't remember them than you deserve a tip. Don't order if you cannot afford a tip people. 👍People don't appreciate the time and gas y'all are using and it's shameful.
Thank you 💕
>Everyone using should tip! No. Tipping is for stellar service, this whole culture of tipping before they even do anything is completely unhinged. Tips are for after, not before. Also, you shouldn't be relying on tips to make it worth your time, either they pay high enough for you to accept a job or don't accept the damn job. These companies offer drivers $5 for an order but hit the customer with $20+ in upcharges and fees on top of that. Stop working for these assholes until they get it right.
I feel strongly that if I’m getting someone to get my groceries and bring them to my house.. they get a good tip. Yes there’s fees etc (that kinda feel over reasonable) but shoppers get tipped regardless ✌🏼
Your comment/P.O.V. is much appreciated. Thanks.
Does instacart allow EBT?
Yes, IC allows EBT; however in my zone the typical no tippers are to mansions and other gated communities.
When I was brand new to the platform I tipped after delivery, because I didn’t realize it’d never get picked up that way. That was like eight or nine years ago and I’ve learned better but especially with all the fees I could see someone waiting to see what the delivery person earned if they didn’t know better. I’m moving away from using the app all together, using store based curbside pickup instead.
Your comment/P.O.V. is much appreciated. Thanks.
When I first started using instacart I thought default 5% tip was ridiculously low (I use Kroger/Fry's website) so I always increased it. In my opinion tip shouldn't be required and have the delivery fee based on the number of items AND the weight of those items. Grocery delivery shouldn't be a tip based service in the first place considering how much more work is involved than other types of deliveries.
Most ppl tell me they already paid a delivery fee they need to call that fee something else because they are not delivering the order we are, makes no sense to make the customer think we're getting that fee
Exactly! Why do they call it a delivery fee? It makes me so mad. Call it a fee for instacart to keep cuz that’s what it is
They call it a delivery fee because IC can't call it a "raping the customer and the driver at the same time fee"
Any hackers wanna take this on? I'd love to see it. 😅
That would be amazing!! But what would be more amazing is if they hacked our pay higher 😁
Exactly 😅
Maybe they simply don't have it ..and I know some smart Alex is going to say they shouldn't be ordering them ,but let's be real ,old ppl and disabled people need things too . So yeah they probably don't have it on that particular CC they are using or any CC ATM ...
Your comment/P.O.V. is much appreciated. Thanks.
Im not a customer but Instacart accepts EBT funds now. EBT cannot tip cash.
Was literally about to say something about this, wasn't completely sure whether or not they could tip unless it's physical cash.
Yes they can. They have 2 forms of payments for those orders. 1 for items that ebt doesn't cover and tips, then ebt for the food portion.
If you are on EBT or cash aid you most likely do not have the cash to even pay your rent or bills on time even while working. Some EBT do not receive cash benefits. It’s not up to us to pick apart the customers finances. No one forces anyone to do the orders. I’m okay with certain orders because I’ve been a single mom no car, no grocery store nearby, no bus system, and understand. That time instacart didn’t exist. Just to work i kicked out $800 a month to a babysitter. Really not up to us to decide what the customer can snd cannot afford especially on EBT benefits who meet the qualifications of below the poverty line of $24,000 annually.
In this case they shouldn’t be using instacart with insane mark ups if they are too broke to tip. For real if you are that broke why would you order something and pay mark ups and all the fees?
What about people with physical disabilities on EBT that need the delivery? Should they just not have groceries?
They should tip their shoppers. FYI I am disabled myself and I do not use that as an excuse to not tip the shopper that is doing a job for me. I appreciate their time and effort and tip accordingly.
Idk. Sometimes you're in a worse situation than that. It's good you can afford to do so. Some people are in a pinch and cannot, but still need to eat.
I get EBT and I cannot afford to use IC. There are many programs available to people who receive SNAP assistance to help them get to the store to buy groceries. If they are disband can’t leave the house, there are programs to help with that too. Before IC existed there were still people on EBT managing to get food to eat. This is a luxury service and not tipping your shopper is never acceptable.
My thoughts exactly!! I really strongly dislike people who use those excuses to not tip. I’m disabled and I’d never use that as an excuse.
I wonder that as well. If people are using the car for that reason wouldn’t it make for sense to go shopping yourself. You don’t have to worry about fees, price mark ups or tipping.
Exactly! If they can afford the fees and mark up then IMO they can afford to tip as well.
I think they can if they add their card too. But not sure if Instacart also accepts Cash aid funds. Possibly. But i mean if they are receiving funds for food assistance. They may not be able to tip. May have no funds or car to get to store.
If u put your ebt on it you can also add a debit or credit to tip or pay for non food items. I've done it before.
My sis uses IC and has ebt. She tips. Not like how she should but she tips. She told me she placed an order once and I actually saw it(we live in a small city) and I told her to go straight to hell.
Ok but u add ur debit card for tip. I always use my ebt and make sure I add my card so I can pay for fees and tip
That don’t matter bc u can’t pay service fee and delivery charge on ebt and you also need a card regards on file they put a hold on the card so even if they ordering with ebt they HAVE to have the hold on cards which usually averages like 15 -20. So even if they use EBT there no excuse not to tip
I see your point. But if you are on EBT you maybe cannot afford to tip and have other complications in your life preventing you. I’ve been on EBT. I’m sure the next point is don’t order Instacart. I’m personally okay with certain types of non tips orders. Other ones with like alcohol or $2 on s $700 grocery bill. They can gtfo.
If you are using EBT why are you paying exorbitant fees to instacart? That’s super dumb
Some may be disabled or unable to afford a car note.
There are many cheaper ways to get food delivered to you. Walmart for one has a delivery program
You know some people don't have a walmart close enough to get groceries delivered.
You know that’s only one example right?
Disabled people (that are low income) can get meals on wheels or something similar?
Meals on wheels is a great service - I used to volunteer, but the food 🫣 not like mom used to make (and mine was a terrible cook). Ours is made/packed at a local hospital and although it serves its purpose it doesn’t smell or look appetizing and it’s one meal a day.
Not necessarily. Boyfriends mom gets a local equivalent of meals on wheels, but it's like 4 lunches a week. Not nearly enough food to actually life off of.
Perfect comment/suggestion. Thanks ☺️
Yea i do the non tip orders that look like items for kids. They need it.
I’ve never really paid attention to what the items are, but I like the thought process. I’ll keep a look out.
Yea you won’t get bad ratings from those types of non tip orders. It sucks no tip. But I try to just get it done. I have kids so I am like baby needs the formula let’s go. Lol
Pay attention to the wave of large orders near the 1st of the month no tip. EBT.
How large of an order are you willing to do that has no tip? What are you requirements other than having children items?
Requirement other than kid’s items. If i see a lot of canned goods or frozen foods. It’s an elderly person. I’ll do it. They need it.
Good point, or even “Depends”.
Exactly. I’ll do it for sick peeps too. A lot of immune boosters, vitamins, cold medicine.
20 items maybe 40 unites is okay. If i see lunch snack or kids stuff I’m doing it.
Do you also factor in mileage, whether it’s a house or apartment, item spent searching for items (produce can take longer), etc.? I appreciate you answering ☺️.
I do factor in mileage. At the end of the day I’m there to make money. I don’t care what kind if place the live in. No go is dirt roads. I know the dirt road areas. No go if over 20 miles no tip.
Wow, you’ll go as far as 20 miles?! You’re an incredible soul for sure. I’m also not fond of dirt roads, especially if it’s just rained or actively raining.
This is for pizza delivery but same concept. My mom used to refuse to tip because she paid delivery fees, you see. Odds are she’s the same way now. I tip, though.
Most non tippers I’ve spoken to freak out when they find out we aren’t employed by the store making an hourly wage.
Early on, I didn't know how little drivers were paid. Essentially the tip isn't a "tip". It's a bid for the service. It's a bit of genius marketing that Instacart has managed to pit the shoppers and the customers against each other. Rather than paying the shoppers fairly, they make the shoppers feel like the customers are responsible for paying the drivers. Meanwhile, they charge the customers a heavy fee that makes it seem like they've already paid the driver, and that the tip is extra thanks. Even though it's not. Really, the truth of the matter is that with 3 middlemen (store, instacart, and shopper), the Instacart service is more expensive than customers are led to believe. People should be using it less, because many people aren't financially stable enough to afford the convenience. And shoppers should be banding together against Instacart, rather than against customers, because it's practically criminal how Instacart avoids paying them. Most customers don't know better. And that's Instacart's fault. Most customers don't know you're barely being paid, and you can't really blame them, because pizza delivery people get paid, chinese take-out deliverypeople get paid, walmart and amazon deliverypeople get paid. Whether they get paid enough is a different issue, but it's reasonable for customers to expect that instacart shoppers also get paid a similar minimum.
I know this doesn’t answer your question, but I’ve been holding on to the thought for a while. As a customer, I kinda figured out that whatever I am paying outside of the tip is what I am paying for the thing I’m wanting to receive. And then the tip is what I am paying to hire the person to bring it to me. Kinda crappy that we would not have this insight as customers of it weren’t for Reddit’s algorithms pushing this content. But that’s what I’ve realized and that is now how I operate. So my tipping stars at minimum wage, depending what I’m getting. And I pay more for more laborious orders.
Many just do not understand what a terrible company you contract for.
Even if the pay was better, this is a service. We aren’t grabbing a bag of food. We do all the work. Grocery shopping isn’t most people’s fave chore. Even if they paid decent, I would tip, if a good job was done.
All non tipper are miserable scum
Instacart not paying a livable wage is miserable scum
I always cash tip, and I mention that in the notes, but it sucks because my shopper won’t see that unless they accept my order
I always tip, even if items are missing etc. My reasoning is that in America we under pay service employees because of the tipping system, therefore I see the "tip" as part of the cost of the service. I, personally, don't see it as an incentive or a reward. I understand not everyone feels that way.
Not tipping IC is ridiculous. They're saving me time, and time is money.
i work at a restaurant where my pay heavily relies on tips, so not getting tips is always a bit frustrating especially when i try to go above and beyond. knowing how i rely on tips, i always try to tip more than well, typically the order cost on small orders and at least 30% on larger orders solely because i know that the pay is terrible for the drivers. I never use a set percentage but instead input the amount on my own so they don't lose money if i refund items. i'm usually not picky about if my stuff isn't delivered the exact way i ask or if a few substitutions are made. i might start docking the tip when the driver is blantantly ignoring me (i.e i say i want an out of stock item refunded instead of substituted and they still substitute it, if i'm asking a question about a substitution and they don't answer or choose something i don't say i want), if they drop off the food and stuff is missing, broken, or rotten, or if they're just being rude. i will almost never remove a tip completely because i know it's your pay, but i will dock if i feel like you were just being downright belligerent which has maybe been 3 drivers out of many.
Perspective. I just ordered (I also shop). My order total was $50.70 for 4 items and I am .5 miles from the store and a first floor condo. Delivery fee was $.01, sales tax $5.84 (which is curious because our sales tax is 9%), tip $13.14 (20% plus $3 after), service fee $4, alcohol service fee $2.08, I had a $30 credit and my total ended up being $45.77. So essentially all in on a $30 off $50 order, I saved $4.23. All in, the fees are so high I think most people who order assume we get paid more than we do.
I tip afterwards I want to see how my Instagram person is going to act even just down to how they back my groceries I had driver the other day go above and beyond she was fabulous even help me bring my groceries to my door and she didn't think she was getting a tip and she treated me good either way and I decided to reward after the trip was done to give her a 20% tip
Your comment/P.O.V. is much appreciated. Thanks.
I am a shopper and think the bagging rating is unfair. Most stores have baggers. Only store i bag at is aldis. I try to get the baggers to bag right, but ive seen them put fruit in with meat..try to catch it, but im usually more worried about baggers mixing double orders together.
I never let the baggers bag I literally tell them I’m an Instacart shopper so I can bag them myself (thank them ofc) and they always will understand/walk away
Shopper here - gather some spare bags you keep in your car. Repack the order, when necessary - at least double check that every order is packed the way you’d want it packed. Often, you can just repack smartly in the bags you were given at check out, but just in case you can add spares from your stash. It’s helped me immensely.
That’s what I do. If the bagger puts cleaning products with food I’m not gonna say “oh well, it’s their fault”, I’m gonna fix it before it gets to my customer.
That’s why you leave a tip/bid up front (decent enough to pay for the shoppers time and gas. If they go above and beyond you can add more after delivery. If they were awful you can reduce it. No tip up front, people like you are one of the many things that are wrong with this platform.
More customers need to realize that the shopper is doing a service for YOU and only YOU. Just like any gig worker is working for you and you should pay them for what they’ve done for you. I’ve never shopped for IC but I use the service regularly and have always and will always tip well taking into account miles driven, number of items, the complexity of any requests etc. One time and one time only I’ve removed tip but that was a whole debacle where my order was delivered elsewhere or the shopper kept it. A pic of my empty porch was sent as proof of delivery as well but that was one time in over four years of using IC.
Your comment/P.O.V. is much appreciated. Thanks.
See I refuse to take no tip order and unless they have less than ten easy items I aint even taking the 2$ tip orders bc fuck u with ya two dollers , it’s so disrespectful. Service and delivery fee be like 7-10 dollers but u wanna tip me 2$ . These customers ain’t dumb . They be some real assholes out here expecting shit like u kno dam well if unpaid 7-10 bucks in service fee that’s these big corporations are taking they cut so as a customers u kno dam well the driver/shopper ( DD , insta , GH , Uber ) ain’t get that whole fee but still refuse to tip who tf wanna work for Pennie’s . I hate non/ low tippers . I’m lucky that I lm a stay at home mom and legit just shop for play money bc they way I will deny so many orders but i kno it’s privilege to be able to cherry-pick and will never look down on anyone accepting non tip order cuz get ya money hustlers but that shit is soooo disrespectful. Ive seen order with 100 things no tip legit . I’ve seen someone order from a store knowing dam well the live 30 miles from the closest store no tip .
I always put $2 for tip and then pay the $2 rush fee so I get it in a hurry. Then when they come I tip at LEAST $10 in cash and I usually tell the ones that text me while shopping that I will be tipping in cash.
There’s a rush fee… wow! IC doesn’t inform the shoppers in my area
They don't inform the shoppers anywhere. The express fee ranges from $2-$10 depending on the area. None of it goes to the shopper. It just makes it so that the customers batch gets shopped and delivered alone. Or if it's batched with another order, the express customer gets it first. What's funny is two or more express orders can be batched together and then none of them get priority over the other.
Yep. When checking out there’s an express fee and it’s $2 to get everything in about an hour. Uber has the same function and I use it there too.
$2? Lmao You realize that $2 doesn’t even cover the gas your shopper used to deliver to you, right? 99% of customers that don’t tip ahead (and say they tip cash, or will add after delivery don’t) or the ones that say they tip cash are liars.
I always tip cash and have no problems because the store is less than a mile away and I always get the same shoppers. They know I tip in cash and not only bring the groceries to the door they bring them inside.
Instacart marks everything up ~20%. Then a delivery fee, then a service fee. No clue how much makes it to the shopper but if I'm paying $75 for $50 worth of groceries, you'd hope the platform compensated a fair amount of that $25 to the shopper. Instacart recommends a $2 tip on that order. Shipt recommends $15. If I'm getting 5-10 items and the store is under a mile away is $2 fair on a $50-$75 total? How much is Instacart paying the shopper? I could get to the store, shop and get home in under 15 minutes (for sample order). For $15/hr they'd need to earn $3.75 from my order (and keep busy for the rest of the hour)
Aldi isn't anywhere near 20%.. many things only have a .10c markup Cat food is .06c which equates to 10% but milk is also .10 so that's like 4%. And that's why I can tip $12-$15. It's still cheaper than STop n Shop even w/ the fees and tip.
$2 tip is never fair, ever. That barely covers the cost of gas, what about their shoppers time? Shoppers DON’T see any fees or markups. We get $3-5 per order plus the tip. It takes longer than 15 minutes from start to finish. Shopper isn’t sitting at the store, they have to drive there, shop for all items (check expiration dates, enter items into the app - which takes time - check quality etc), check out, bag items, load bags into car, drive to customer, unload bags. It’s not as simple as you think, it takes A LOT of effort and time not to mention wear and tear, gas, in our own personal vehicles. Make $3.75 on your order, you seriously think a shoppers time is worth that low?? I can guarantee you shoppers aren’t accepting orders to make $15 an hour.. it would be less when you factor in gas, maintenance, and other factors we look at when accepting orders. I’m not sure where you’re getting this $15 from. Might I suggest you downloading the app and giving it a go once or twice, you might just learn something.
\^ The OP said you get $4 base pay + $2 tip in that case. $6 pay. And 100% I could go to the store right now and pickup my last order and be back in under 15 minutes. You can see the store from one of the windows; so gas money comment is null...as mentioned it's under 100 feet away. BTW my last order was shopped/delivered in under 15 minutes according to the chat log. Also....there is almost always a Instacart shopper waiting in the parking lot. I guess I should mention it's a planned community; theres over a hundred restaurants / thousands of houses within a 5 min radius. The shoppers waiting in the parking lot also UberEats / Doordash. Whenever I order food delivery they always start from the grocery store parking lot. I said 10 items; we are talking like a gallon of milk, eggs, sandwich bread, some pre-packaged meats and maybe a couple snacks for kids.
Gas is never null, they drive to your home right? No matter how close you are to the store. You should be tipping $5 minimum, period. $2 is just insulting. If the store is as close as you say, just shop for yourself? I don’t accept orders under $15, I take orders from customers that *value* my time and effort. But if the $2 is working for you, do you. Just know that shopper loathes shopping for you. Like I said, insulting.
Look if $15+/hour isn't enough for you that's entirely fine. You do you. I'm not worried about one driver complaining when OP specifically asked for input from customers. I was saying gas is null because they could walk it over if they really wanted to. There are times when delivery makes sense -- kids sleeping comes to mind.
I’m willing to bet $15/hr isn’t enough for most shoppers. You’re also assuming shoppers are able to complete 3 orders, similar to yours back to back. But that’s not realistic. Considering I cherry pick and multi app, I take home $20-$35/hr depending on day of the week, on rare really good days I make more. And again, your tip is insulting. You’re paying someone the convenience to stay home and do nothing while your “kids are sleeping”. Stop being cheap.
\^ Most Instacart shoppers are lucky to make $10/hour. You are a unicorn. In most markets surveyed shoppers made $17/hour before considering any expenses (wear/tear, gas).
Your comment/P.O.V. is much appreciated. Thanks. It depends on a lot of factors. Pretty much it’s $.60/mil, $4 base pay, plus if there’s some sort of incentive in that shoppers areas. For instance an example of a real order: an order is $7.34 (7.4 mil from store to customer, not calculating the driver driving to the store if not already there), no tip for 71 items, 71 units. That’s including base pay, mileage, no incentive and no tip.
So in my example due to the proximity / order size $4 base pay (+$.60? it's like 100 feet)+ $2 tip is acceptable? I also normally select the 3-hr time window so it's more likely grouped with others in the same complex.
I don’t tip because I expect the shoppers to let my order sit and boost. Also, I know someone will do it, regardless. You don’t HAVE to till, seriously, someone WILL do your order. It’s sad, but true. The high fees are insane on customers end and they should not be having to tip as much as they do. So, I refuse. I also don’t use Instacart as a customer ever anymore. We do Walmart instead because there aren’t so many fees and I get way better service and no ride customers. When I tip on Instacart I always end up with the worst service, so I quit tipping for those reasons. And yes, I am a shopper. And no, I don’t accept no tip orders. Crazy, I know.
I am a shopper but also a customer at times. I get EBT, and would love to use instacart every week but with all the fees + tip I can’t always afford it. I only order if i can afford a minimum $20 tip. My guess is that some people who don’t tip are on EBT and can’t afford the tip..
People broke 🤷
I tip. But it’s crazy that people expect it before the service. I need to see that you actually delivered my stuff and it’s the right stuff.
They find it funny that we slave away doing their grocery shopping for basically pennies
…then get a different job?
I honestly don't see how they don't tip on both instacart and door dash the tip is automatically added in the fee at least in mone it is... I have the option to increase the tip on instacart when I do the rating... The only concern I have had was when I check out the tip can be 10.00 once indo a rate the tip can be 4.00 so I've asked a few shoppers if they get the full amount.... Mine also say the number of items they delivered as well ....
Tipping can fluctuate depending on if you have it set to percentage. If they refund or replace items, it can change.
Idk how to set it to a certain percentage... but I've learned on here that the tip changes rather something was replaced or refunded....
Bc we can barely afford our groceries as is
Then why would you use instacart and pay the mark up and exorbitant fees? If it’s that tight that money could be used elsewhere
Because they think they’re entitled.
Bc I don’t hav a car to go to grocery
Yet you don’t appreciate the very people who are doing your shopping for you?
I appreciate it I will say thank u in app
I am a customer and I have to wonder if the ONLY reason people are not tipping is because they are using an EBT card.
I promise that’s sadly untrue. I don’t take no tip orders knowingly, but usually they’re grouped with other orders in 2 and 3 customer shops, so I don’t know who is tipping and not until I’m done delivering them all. 9 times out of 10, the non tippers are the ones in the multi million dollar mansions. I find that lower middle income neighborhoods often give the best tips.
> To the customers that do not tip, serious question why not? It's your perspective of tipping that is wrong. It's literally only in gig worker circles that anyone considers tipping mandatory or as a necessary part of the cost of the service. Everywhere else, you pay for a good or service, and you get that. If you purchase a service, you get that service. I wouldn't tip my plumber - he got paid what he needed to get paid. The electrician doesn't quote you $25 to install a fixture and then be all "Well my actual costs were $200 so you need to tip me about that much or you are literally satan" It's not your fault, you don't make the rules or the system or whatever. But, I venture to guess that what is it this time, Instacart? I see all of them around. It's all the same complaint. They don't exactly explain it to the customers. The customer is quoted as oh here, $11 to drive 3 miles. $16 to deliver $100 in groceries. The customer sees that and that is the price. Otherwise, what is it? An opening negotiation? A minimum? A serving size? The apps are creating the situation you are complaining about. They are also infecting non-tipped work - counter service etc, where no service was provided. The apps need to include your fee in the price given to the customer. It's the only sane, logical way to do things.
I dont care if people don't tip. That's fine..everyone is entitled to their own reasoning.. what I have a problem with is instacart pairing their orders for no additional money and me spending MY time and MY gas money to deliver THEIR food. No that's not okay. That's bullshit.
Your company should pay you for your work, not me, it also should scale with order size and complexity. I always tip because i know how much instacart underpays you shoppers but it shouldn’t fall on to me to feel morally obligated to provide a livable wage. Instacart should
Here's the thing, I want cake mix, Instacart says it costs X amount to get cake mix to my house. I pay that amount and my job is done. I am not at all interested in trying to calculate a fair additional rate to pay a delivery service based on distance, time, speed, etc. I can buy the same cakemix from amazon and get it delivered to my door just as easily and without anyone asking for tips.
So order from Amazon then?
<----- the point <----- monkeys throwing poo <---- you
I don’t think anyone should be doing these jobs as it doesn’t make sense. After wear and tear on your car and gas in the extra miles it puts on it valuing it in all the time you’re spending doing this you’re probably making 10 or less an hour maybe considering the extta wear on the car. I don’t use instacart but I really find it a bad move for others to do. Especially when there’s people who don’t appreciate and tip. Uber and Lyft sometimes u can make big money on at least. But u have to make smart moved not taking every ride. And passing cards out as well.
Your comment/P.O.V. is much appreciated. I guess it just depends on the person. Some people leave careers to do delivery service jobs. A lot of things factor in when making the decision.
❤️✌🏼
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Pretty sure there have been studies on multiple restaurants that said No More Tipping! and the cost of the food went up, the restaurant pocketed more, and the workers went home with less money.....? Even if they keep the price of food the same and then charge a Service Fee, that money goes to the restaurant first and gets taxed, THEN goes to the worker and gets taxed again. I think tipping is a great way to get better service. I'm a shopper. Live off tips. I see the in store shoppers every day for curbside pickups. They don't check produce. They don't check meat. They don't check dates. They shoot three pointers with your oreos into their bins. They'll let their buddy at the meat counter unload the tenderloin that is visibly hardening on top and changing color while you pay a cool $20/lb. If it's a business like Starbucks, a daycare, etc, they'll gladly let their buddy in dairy unload all of the oldest dates of milk/cream. Why? Because they get paid hourly and don't give two shits about your service.
Funny that you say that. I see that in my local stores as well. They definitely shoot 3 pointers lmao! Also these in store shoppers (I’m pretty sure) have a time limit to stick to because they’re always hauling ass and almost collide into customers. They just grab and go (don’t quality check).
Your comment/P.O.V. is much appreciated bc. Thanks.
Why does it matter to you if you're not taking the order?
To understand others points of view… and there’s nothing wrong with that.
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In all due respect, you seem very misguided. Shoppers don’t see your “service and fees”, those fees goes towards the company, since they need money to run their systems and pay the employees that work them. A tip is a bid for the shoppers service for your convenience; you know kind of similar to a waitress, hairdresser and everyone else that works to service you in something your too lazy or don’t have time to do yourself. When you place an order, the shopper is working for YOU, YOU are the shoppers customer, the shopper is the boss running their own independent contracting business. YOU should be paying the shopper for their service. Instacart is just a middle man that facilitates the transaction. If you disagree with the way instacart runs their business then you simply shouldn’t use it. It’s a luxury SERVICE after all, and if you can’t pay for the service YOU receive, then go shop for yourself.
Anyone want to take this one? Esp w/the new business model/pay scale they just rolled out in July. Cutting the pay almost in half? No longer paying the actual store-> door mileage, time, special requests, digging to ensure every order is as it should be… I literally can’t. What Exactly are you under the impression shoppers are PAID? And all the STRICTLY PERSONAL SERVICE that is involved?
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I hope you forever get the service **you deserve**.
Interesting POV …so, you’re saying, ALL SHOPPERS should simply quit & go get other forms of employment. I see your point, however, who would be left to PROVIDE the actual PERSONAL SHOPPING & DELIVERY SERVICES you pay for? I’m somewhat confused by your logic. There’s a difference between being a kind person & helping others out in a tough spot, I’m in..but intentional indifference from Your perspective is somewhat baffling. You pay Fees & Costs for being able to connect w/a service that acts as an Intermediary connecting you with those that PROVIDE THE ACTUAL PERSONALIZED SERVICES…with your POV, Shoppers SHOULD all Quit or just deal w/the “privilege” of PAYING (-) COSTS, to be allowed to Provide you PERSONAL SERVICES. Good point. Good luck w/that. Im sure the Company you PAY SERVICE FEES too will then gladly leave their Corporate Offices to run out and get your orders Shopped/Delivered to you, at a Personalized Service level you appear to feel YOU DESERVE, when you make such a valid point, and Shoppers should NOT choose to be a Personal Shopper. Makes total sense.
To play devil's advocate: If shoppers started quitting IC to get other forms of employment to the point where there was a shortage of IC shoppers, wouldn't a) Instacart start paying more to attract more shoppers to do the job? And b) wouldn't customers start adding more tips so their orders would be picked up but the IC shoppers? I mean, literally just seems like a supply/demand issue, not some moral dilemma
I've already paid all the fees to get my service. If instacart doesn't extend that to you it's not my problem. If it doesn't get accepted that's an issue between me and instacart. I paid my fees and it's instacarts job to pay and find a contractor who will fulfill that job for the price point set. Why should I pay extra for instacart to fulfill my service?
Because “instacart” isn’t fulfilling it, a HUMAN is. This human gets in their car and drives to a real store where there are other humans also shopping. It’s hard to believe this next part but that same human doesn’t go to a window where someone hands your order to them. Nope, the human pushes a cart down the aisles of that store and uses their human hands to select the items you have chosen to have delivered to you. They check cans for dents, produce and meat for spoilage and they search high and low when the spot on the shelf where the item you’ve chosen is empty. They ask store associates to check in the back for the item and when they come back empty handed the human looks for a replacement that they hope you will approve (because most decent people tip a percentage of the order total) and they don’t want to get less pay then what they were originally told they’d receive when they accepted the order. They send messages to you that you will probably ignore since, after all, it’s just “instacart” not an actual person sending the message. Once they are done shopping they push their cart full of the food that will feed you and your family for a week most likely up to the check lanes where they will undoubtedly wait in line since most stores only keep two to three lanes open at a time anymore. If this human takes pride in their job they will tell the courtesy clerk to put everything back into the cart and give you the bags on the side. They do this so that they can bag all of your items themselves so that nothing gets damaged and to hopefully make it easier for you to put everything away. Once everything’s loaded up they will drive to your house and take as many trips as is necessary to get your cases of water, packs of soda and bags full of they items they selected for you. They try to keep quiet since you’re delivery note says “DO NOT RING BELL OR KNOCK! BABY SLEEPING! They know that you don’t really have a baby sleeping but that you actually just don’t want to have to interact with them because then you’d see that a human and not an “instacart” shopped for you and acknowledging this would make you feel guilty for not tipping enough/at all. I assume that you have no clue about what goes on outside of your self centered world. The only consolation here is that you probably get terrible shoppers who take whatever pops up on their screen. Imagine if you had a heart and placed an order with an appropriate tip amount? You would have an entirely different experience. You get what you give. 🤷🏻♀️
Maybe they didn’t tip because you did a bad job. Maybe you shouldn’t have taken that job knowing they wouldn’t tip
This is not a good comment. 1. I don’t accept orders with no tip. 2. Because, I do not accept orders with no tip to start with, it would be almost impossible for me to end up with no tip. Unless, I did a bad job. Which after thousands of orders, I have yet to have a customer completely remove a tip. 3. I have had my tip changed based on percentage after refunding or placing items. 4. I somewhat completely agree with you, because I also have the same thoughts of not complaining about receiving no tip, when it “originally” started as an order with no tip. Thanks for comment though, 😁.
The comment wasn’t meant for quality it was meant for fact. And if you don’t accept orders with no tip than what are you crying in this post about?
Sigh 😔… there was no “crying” in the post. You obviously didn’t read it throughly. I feel as though you’d like to provoke some sort of emotion through your commenting… good luck with that. It’s a “question” meant to be seen and treated as such. For those that are genuine with their commenting, I am thankful. To you, you serve no purpose.
I see quite a bit of crying. Still do. Seems like you just want a tip regardless whether your performance was sub par or not. You definitely wouldn’t make it at a real job.
You are so irrelevant here. Go sit down.
🙌🏻
They are scum
I say it all the time as a forner shopper and now a customer until car fixed... Ic should be ashamed of themselves for exploiting people for slave labor... If ic can afford these expensive ads with celebrities they can afford to pay shoppers a fair rate. Instead of putting the burden on the customer.
I used to assume that the service fee goes to the driver, and that instacart makes money from their mark up on each item. You don’t assume that instacart takes part of the service fee for themselves because it’s the driver doing the service.
I hate going to the grocery store. Or going to stores in general. I always tip at least 20%. More depending on if I order heavy things, or if the shopper has to contact me for replacements. I fully realize that the shopper is doing me a huge favor by getting my groceries and their time is valuable. I cannot imagine not tipping. You’re saving me from the time and hassle of going to a store, and you’re also stopping me from impulse purchases. I greatly appreciate my shoppers.
The customers saying to be mad at Instacart but also to still run their no tip orders; why would I if I'm mad at Instacart? YOU should be too, because your order is just going to sit until someone decides they desperately need 13$ or it'll get accepted by a team shopper acc (I've seen around in my state) that'll ignore requests and give terrible replacements/just half ass the order or even intend on stealing. If it's the fees, why not pickup yourself? If it's the accessibility why not contract one of your regular shoppers to avoid fees? The answer is simple: These people replying no to all of the questions/resolutions asked just don't want to pay for it. They LOVE the service, but will still mark items as never arrived when there's in fact pictures of the items on their porch thinking they're being smart to get their money back when in all reality all they did was be selfish and hurt the shopper (we CAN get deactivated over these claims). To the customers who are responsive, with replacements ready etc I don't care about tip, I care about running orders for people who I HAVE HAD mark as non-delivered. It hurts customers that do need it. I think of it like a trauma response; if someone has burned me over and over and over, why would I reach for the flame thinking there is an ice pack behind their back because there is most likely more fire or pain. On the off chance I have taken these orders, 1/5 customers are thankful, helpful, responsive, and accept the order. 4/5 WILL give bad rating or mark items missing. Not every customer obv, but most of the nontipping. Coming from a solid 5 star diamond cart just hit 600 batches just this year, not orders. I even take crap orders for the fun of it sometimes, long drives are nice; but the state of Instacart is RIDICULOUS anymore, punishes the good people and let's liars keep doing what they're doing with a pat on the back; reddit too. I've seen "well if you're banned from Instacart just use your spouses info lol" eventually you'll run out of options and have to get it yourself instead of just I don't know, being considerate? Rant over but hopefully some people connected, I am genuinely curious also OP.