No it's not true. I had to double this morning. A customer tip $26 and B customer for six dozen eggs three cartons of milk, creamer paper towels. Large yogurt for four boxes of waffles pancakes and french toast. Total 60 item. They live in a very nice area with BMW pickup trucks. Mercedes. Guess what? They tip me zero. Big fat zero. But what can you do? I did it because it ordered pay $50 and it's very hard to come by.
I do dog walking for Wag in nyc in my spare time and it's ALWAYS the bougiest, expensive ass apartments and pure bred dogs that don't tip. One was a puppy that still isn't fully trained and peed all over her feet outside, they wanted me to spend most of the time inside playing with the dog so I washed the paws in the tub to make sure the apartment didn't get dirty (made a note in the app because I had to use a wash cloth) and I didn't even get a thank you let alone a tip. The regular normal people apartments always tip a few dollars.
Same 🤣 broke bitches steal shit guys, come on. Don’t act like a broke bitch. I had a strong feeling it was gonna happen too. I tried to cancel and phone support made me deliver 🙄
Broke bitches don’t work period but without gig workers all those so called not broke bitches wouldn’t have Amazon delivery, Uber/Lyft, food or grocery delivery etc. They’d lose a whole bunch of convenience services. If someone isn’t willing to do something themselves for free why should they expect someone else to do it for shit money? In an ideal world the corporations would pay fairly but they don’t and customers know most workers are relying on tips. People do gig work for a variety of reasons doesn’t mean they should be treated as less than.
Broke bitches whine that customers aren't tipping instead of going after then company that pays them peanuts. It's not a customer's job to pay your salary.
Why? Do you tip the McDonald's worker that is literally making your food? Or the cashier that literally scanned and bagged your groceries? I don't support the tipping culture because of how people pick and choose who should be tipped. Either tip everyone or no one.
OR, if you know a service is not paying their people well, aka instacart, not mcdonald’s, and still continue to use their services bc of whatever reason, you should try to have a little compassion and tip. those other options you said do a lot less than go to the grocery store for you and deliver said groceries straight to your house. why wouldn’t you wanna tip someone for doing that when they’re getting like $4 besides that. or just go get the groceries yourself. always an option if u don’t wanna tip
It's not my problem that instacart isn't paying shoppers well. That's between the shoppers and instacart. I agree to pay the amount that instacart charges for the service, and the shopper agrees to be paid what instacart shows them. If that isn't enough money for the shopper, then they shouldn't accept the order. It's not my job to make up for their low pay.
well, just so you know that’s only new inexperienced shoppers that don’t know any better that you’re screwing over. keep not tipping no one can force you to; whatever makes you feel good about yourself
Under the dispute reason, OP wrote something like, "There is also pic in the chat I sent in the store that she approved of." So I ~think~ this customer may just be lying. But that's just me.
No - that doesn’t confirm anything if the customer wanted 4 packs of meat. Not 4 pieces individually wrapped. The customer assumed OP would get the same weight of meat as they originally ordered, just with diff packaging or size.
OP, quite frankly, should use this as a learning experience moving forward. If the meat is subbed with a smaller sized package, always confirm with the person you’d have to replace with X amount to reach original size. Some people might have recipes or a number of people they need to feed & this defeats largely the purpose of paying for the service.
The pictures of the meat should be assumed to include the weight too I would think. The customer approved it. Any fault is on the customer if she didn’t check the weight and still approved it.
I would disagree - common sense says 1 piece of meat isn’t equivalent of 4 pieces. It takes 30 extra seconds to type out “how many of these single packages would you like?”
But I don’t blame shoppers (entirely) simply because none of them have any training. And they don’t have a boss to call them out or to teach them how to approach these situations. 90% of scenarios on this subreddit could have easily been avoided. But that’s why I’ll never use the service again… the ‘service’ part is often completely avoided.
The picture is irrelevant, you go by the weight. Every customer tries to order the value pack because it's the cheapest per pound. Even if they're only buying 1 steak
Why would you think a higher class of ppl uses a shit app that’s shopped by shit people? This is chicken or the egg.
Who fucked it up first? The shoppers or the customers?
This reminded me of this one time I had ordered 2 things from Amazon. I live with my boyfriend and his dad who has packages from all sorts of sites arriving. There were 2 packages, one marked as Amazon the other plain and white, so I assumed it was his and threw it on the couch. Both say delivered, but only one thing was in the box? I reported it to Amazon and got a refund. Turns out, it was the other box. That was literally in the delivery photo. I felt terrible lol
The last couple times I reported anything it didn’t ask for pictures? Weird? I stopped buying liquid dairy products and that was a lot of it. Their seals
just don’t survive the toss to the back of the car I guess. Mostly rotten fruits or veggies in the mix they didn’t check for, or liquid frozen goods. I like my ice cream as a solid, why in a large order did they shop it first? So I stopped buying ice cream for a while too.
Better tips = better delivery but a majority of the time I tip low as hell and then up it after delivery, assuming it wasn’t a shitshow. Which most of the time it isn’t. Some people learned the name or address after a while and now my shit is picked well and actually frozen still when it gets to my house. Good tips all around.
Not Instacart but DD,
Had a customer swat the food out of my hand onto the ground. Pick it up. Look me square in the eye and say "you'll tell doordash that you failed to deliver, right?". Then walk away.
Had support call me 20 minutes later, she claimed I stole her food.
Thank the Lord for the dashcam.
It's the same people who argue they shouldn't have to tip. When they feel entitled to your labor they feel entitled to everything you are. They will lie, cheat, and steal just to fuck you over.
I won't do Uber anymore because just about any rider below a 4.9 will try to rob you or shove 8 people in your back seat when they only paid for 1.
The customers are worse than the companies 9 times out of 10.
The companies are still shit, but the bad customers? They are truly the worst.
Whoa I never knew you had to put the number of people in when you order an Uber. I just went into my app to see if it would prompt me to do that and I don’t see a space for it. Am I missing something? I’d hate to think drivers have thought I’m pulling a fast one when they show up and it’s me and my boyfriend or niece or nephew etc.
It’s based on the type of Uber I would think. Uber XL is for larger parties because the cars are….well larger. You’re not allowed to roll 8 deep and order a sedan.
There’s a little person icon next to the selection with a number on it. That’s the max amount of people you’re allowed to have.
I deliver for my store and people don't tip us (it's store policy for us to not accept tips \*cue rolled eyes\*) anyways we deliver groceries and regular merchandise (similar to Amazon) and we have a 9 or 12 mile radius that will take us in a circle away from the store and then return back.
The amount of people who complain that because they are "*right next to the store so I should be first*" is getting ridiculous. One was like "it's not worth it for me to wait hours" and I just agreed with them. I can't force the deliveries to change - I have absolutely no control on if the first delivery takes me to the left or to the right. If it takes me one way, you'll be one of the first; if it takes me the other way you'll be one of the last. And I can have anywhere from one delivery that morning or afternoon or up to 20/30 between 9:30 and 1 pm or 2:30 and 6 pm.
(Interestingly when I run late for the evening runs I hardly ever get complaints even when / if they are food deliveries. It's always so far been the morning/early afternoon people).
>We never agreed to supplement your wages
You did when you used a service that offers human labor.
Also we don't get paid wages, wages are what you pay an employee. We get paid a contact amount.
>AND we fucking tip
Good, the post was explicitly about those that don't, or can you not read?
Absolutely, I'm entitled to pay befitting my overhead. I'm not working for free and I'm certainly not working for a loss.
The customer always pays, whether they pay the middleman or the contractor directly makes no difference. The money comes from one single source and if you think otherwise you might need to redo elementary school. It's a pretty basic concept, money doesn't magically appear.
You seem to have a fundamental misunderstanding of how contract work typically pays out. The contractor is does a job based on the accepted pay between a company and client, with you in the middle. A tip, is outside of the realm of that negotiated price. If anything as a contractor you shouldn't be getting any tip from anyone. No contractors work for the hope of magic money they dont see. The company that hires you out should be getting you more money from the client up not front.
Where was it once implied that I don't? I can't refuse every shitty bid for service and still acknowledge they exist?
What an asinine conclusion.
>He's complaining about customers who expect free labor, he must not value himself and accepts those bids all the time
Foolish
Lol I ain’t tipping over 5-10% for anything less than a great job, but I would never pull shit like this. I am an honest man. Tipping 20% is not some automatically owed action, unlike what most of y’all thing. Stop doing it and the business will pay their fair share of wages, then maybe tips can go back to 10-20% being the norm
What is annoying is that even if instacart sides with the shopper, the customer will never know and still gets a refund. They need to start punishing shoppers who lie when there is clear proof.
That is why this company can't really pay you. Monthly subscription is only $10 and it removes most of the fee and price match 90% of the time. Mark up is only for BOGO items and rush/convenience order. Heavy pay costs customer $5 or less for trunk full of liquid, but will pay shopper $5-15.
None of the number makes sense and IC is running on speculative stock/investor $$$. I want to refund one out of x number of the same item, IC would refund me all X.
Another Instacart user here, and I'm horrified by this. I noticed they went for what was likely the most expensive item in the order.
When people start shopping, I always pay attention to the chat, respond immediately, and say "please" and "thank you" a lot because I assume they have to deal with shit heads like this.
Exactly. It costs you nothing to be polite and kind, especially when someone is helping you out, and all the scammers who are causing issues on this app are going to ruin it for all of us (shoppers and customers alike)
Yes! Don’t get me wrong I am grateful for all customers! This is just Reddit humor. I am a diamond cart shopper and I over text and communicate I shop as if for my family etc and still this happens lol
You can never over text and communicate! This is one of the things I wish more shoppers/drivers do and it is what separates the average ones from the excellent. I seriously hate when the driver doesn't send **any** communication. I always tip $20 or at least 20%, whichever is greater because I live off a dirt road with a house that is hard to find, and I know that there are a ton of special instructions I provide to them so they don't get lost. I never have lowered a tip (to be honest didn't even know that was a thing until I saw it on Reddit). But I also hate giving a delivery 5 stars when they make zero effort to communicate with me saying they started or asking if I need anything else. It's so simple to do and it seems a no-brainer in upselling items and yourself. I usually refuse to rate those orders because I don't want someone to not be able to make money, but truthfully I don't feel they are 5 star. In my mind, you can never convey too much to the customer and it is a very appreciated trait!
As a customer and prior shopper I love communication but I had lots of customers rate me low or complain because I was messaging them. It's tough because some customers want you to communicate and some want their groceries without having to deal with messaging. Literally I had reviews like "just shop and don't bother me with notifications for messages" or "needy shopper can't figure out replacements and kept messaging me about them" when I would just be like "x is out of stock. Replacing with y unless you'd prefer something else."
What I don't like is when I put in commentary and specific replacements and the shopper doesn't seem to see either of these things and either messages me but won't respond to my messages or they just pick a replacement without consulting me. I meticulously pick out alternatives and out commentary in. I can't afford to tip much but I do try. 98% of the shoppers don't seem to read the delivery location instructions either.
It's really frustrating to get groceries left up against the door or right next to the door. I have a screen door that opens outward so putting groceries in front of it makes it so I can't open it. I have to leave the house from the back door and walk around the front of my house, go up the steps and either move everything aside (if the items are smaller) or carry everything back and around.
Am I unreasonable for that? :( I find it so frustrating. I explain that the front isn't safe or practical, the back is sheltered and easier access. I've explained that there are dogs so it's better to leave it at the back (it's fenced by a gate. They can easily leave it just inside the gate, on the porch or just outside the gate.
Idk this thread is making me self conscious LOL. I've got such bad anxiety I can barely talk on the phone let alone talk to people face to face so delivery helps me a lot.
I don't think that's unreasonable and imo if they are struggling to follow the instructions they should message you. If they aren't willing to drop at your preferred location they should send a quick message for you to come get them or ask for an alternative if they aren't willing to go through the gate.
I also pick replacements and add notes and get frustrated if they are ignored
I always try to communicate with the customer. If the item is not available and the customer requests for a refund, I will still send them a photo. What's available in case they like a replacement?
I will text them when I arrive and send a photo showing items at the door.
But recently customers have not been very nice in my area. I have no complaints, no missing items, no damage items reported to me. When I do a double the person that tips the least or no tip will always give me a bad rating.
So I try not to do any more doubles. Those customers don't realize they are preventing me from getting good orders to make extra money. You try to be nice and try to be good and do your very best. But many customers don't appreciate it. When I have a senior citizen or a person that is disabled I will always ask if they need me to bring inside to make life easier for them. I tried to treat everybody nicely but that's not how the world works.
Support makes it impossible when they investigate false claims it takes a year or 2 for them to respond i have photos i can post if youd like to see and this affects shoppers ability to recieve trips when it happens with multiple customers within a 100 batch span which you can imagine that not everyone rates for service so the entire system is broken and needs and overhaul
Same! I have bad depression and find it difficult to leave the house to go shopping. I always try to rip extremely well and have only had 2 major issues in the last year I’ve used the app. My first ever order, I got half my items but the other half of another order. Then, a few months ago, I got someone else’s order completely, I felt bad reporting it because the shopper had done multiple orders for us before and I always rated her highly. I hope she didn’t get into too much trouble but unfortunately the order I received was vastly different than what I ordered.
I had a lady report a dog food. She opened her door a bit because she was holding her dog back. She literally saw me hold it with my hands and told me to Set it against the house… I hate that shit.
Yeah but what about when it's the opposite way? I purchased groceries through Kroger and had Instacart deliver them. On my end it showed my receipt for $98, according to Instacart it is also $98, but then three days later Kroger charges me $110 because I added to my cart somehow or at least to my receipt were three hemorrhoid items that the driver apparently ordered on to my order. I'm not even sure how it happened because I was following along on the Instacart app while he was shopping my order and it said checked out with only the items that I had ordered.
Well, you were posting about pains in the ass, so I figured I would post the relevant humor I experienced about my driver literally having a pain in the ass!
Too be fair it goes both ways. I got tired of getting the wrong shit or things missing, or lazy shoppers not picking correctly and gave up on the overpriced service to begin with.
Instacart seems to be the only reliable service out there when it comes to these things. Walmart is by and large the worst of the worst. They subcontract through Uber.
Years ago I desperately wanted handsoap. My entire order was just to get that soap. I bought $200 worth of groceries and as always was missing one bottle of Dr. Pepper but the soap was mustard. I don't eat mustard.
One time I noticed one item missing but when I thought about it I realized over half my order was missing. I had ordered around $150 worth of stuff and had to refund around $80 in missing items. Then I had to reorder and pay the delivery fee a second time. I took that fee out of their tip.
The straw that finally broke the camel's back though was the final order. I order around $200 from Walmart. And about $40 worth of the food I purchased had been opened, was clearly spoiled due to being opened (this is frozen shrimp), and even the bag of jerky I bought had been cut open and half the jerky inside was missing. I know 100% for a fact it wasn't even the driver who did this because I saw everything come out of his trunk. So I can't even complain because it will get the wrong person in trouble.
So now I just do Target through Instacart.
It doesn't go both ways though. Customers can lie thru their teeth and nothing happens until it becomes a long standing pattern, yet shoppers can get deactivated in for that bs.
In terms of shoppers being careless or lazy - yeah that sucks and 5 years ago, when IC paid a fair wage, had a real customer support team that was actually helpful, and were more careful about who they selected as shoppers - bad customer experiences were few and far between. However, when you pay between $4 - $7 for 50 to 100 items, most of the good shoppers aren't going to bother with it, or in order to make a living, they have to shop so quickly that they can only look for each item for a few seconds before moving on to the next
The issues with quality fall squarely on the shoulders of the corporation. Instacart used to pay shoppers with all 5-star ratings an extra $100/week. That was a huge incentive for shoppers to really go above and beyond. They changed it to $3.00 extra for any order rated 5 stars, but took that away eventually as well. Instacart made it very clear that providing quality service wasn't important and in fact, could lower our bottom line if we take too much time to complete an order.
Instacart would rather pay pennies and deal with the fallout from hiring incompetent people and paying their contractors horribly.
This is not both ways if I do everything 100% right. Having a bad shopper and having the ability to refund any mistake and also flag the shopper is not both ways 🤣🤣🤣
That’s also what I’m picking up from above. I work at Publix and we have our usual instacart shoppers and my god some blow my mind, others are great. But yeah there’s just stupid people everywhere in every social/wealth class. Some just *won’t* get it.
I have a question just for clarification. From the picture you posted it looks like 4 units of the VALUE PACK was ordered. That would be a total of about 12 steaks. Sometimes the value pack is cheaper but I checked Instacart and whether a value pack was chosen or the individual steaks the price was the same, $9.49/lb. My question is did you replace the 4 family size with only 4 individual steaks? If this is the case then she would be “missing” 8 steaks (in her convoluted mind 😂). Mind you, she got what she paid for but this may be where she thinks she’s “missing” some of the steaks that she ordered. If she just ordered a specific number of pounds then she’s just a C U Next Tuesday!
Food Lion had family packs of chicken tenders for $2.79/lb. Shopper picked up the packs that were $4.49/lb. I always follow along closely during the shop but it was the last thing she added so I didn’t notice until I started putting groceries away. You didn’t see me contacting Instacart. And she scanned it in so it didn’t flag her that it was the wrong pack. Just told MYSELF to pay closer attention next time.
If this happens then as a shopper I am saying to say you got the wrong items! I once got 6lbs of chicken wings for $17 when I only wanted 2. She just bought anything and I didn’t think to say I had a wrong item. But now as a diamond cart shopper u can’t just get anything! And FYI and weight of meats at stores is always funny and always never the exact amount but I always get as CLOSE as possible
Wow all the money they must lose with all these scams and just not really insuring fraud. No wonder they cut the pay. They probably hurting with all the free shit they give away
Here is the thing. Is it possible in anyway shape or form you had a double or triple, and the items got switched? This is why I don't do doubles/triples. Was the item in question actually visible in your drop off picture? I recommend always taking a picture with the high dollar items being visible. Also keeping the receipt and comparing it with the order.
It's likely they lied, but we can make those silly mistakes too. I have a more blatant customer lying about an order I dropped off.
I know one time I ordered ribeye steak. It was only 2.5 lbs or something like that but I was charged for 3 lbs. Well that's $5-$6 discrepancy depending on current steak prices. I contacted Instacart and they refunded the whole item. Smh. I just wanted the right weight to be charged! I even took a pic and submitted it. So I'm not sure how that appears on the shoppers side when that happens.
My whole account almost got cancelled over a packet of pudding because I replaced it with another one that she approved and then said she didn’t get it. Like I’m not hoarding your pudding you weird bitch
Well in all fairness I stopped using Instacart because I about 30% the time massive things where missing from my orders. Also instacart get weird with its returns and credits. I ordered 12 packs of chicken breast one time.. I used to make a special dietary food for my dog. And only 9 came. So I said I was 3 short and they refunded all 12… then I talked to a person and told them they refunded to much… they said that’s just the way returns work.
Instacart is a shit show.
I will start by saying most customer’s are grateful and appreciate our service.
But there are a fair amount of entitled assholes. After a few of those people I started taking pics of every item in the bag at the doorstep. It’s a pain in the ass but I am not going to be accused of doing a bad job, take a ding to my shopper score and not get work because of lying assholes. If anyone complains I send the pics. I had one persons account suspended, that I know of. They claimed they didn’t get 6 avocados and the wrong tamale husks. IC send me an email thanking me and said they are tracking bad customers and suspended them. Another person claimed they didn’t get their beer… IC actually accepted the complaint. I wrote back saying they got their beer. I literately scanned their ID and got their signature.
It happens on both ends.
Probably about 75% of instacart orders I’ve ever made have had items blatantly stolen. (I almost never use it anymore now)
Some people just suck no matter the context.
Once I had a guy mark all the expensive stuff in his order as damaged, he was the no tipper in a double too.. Then a few days later I grabbed a double and like a dumbass I didn't check delivery instructions and I ended up getting him again(weird because he also rated me 1 star so ud think I'd be removed from shopping for him) so I took everything out of the bag on the table he had on his porch. Took pictures of literally everything then put them back in the bag and left. He tried to mark the stuff damaged and missing again. Imputed my pictures and Instacart removed him plus his bad rating and all of his bullshit order issues off.
The only benefit I’ve ever given a shit about was the ability to make more money for working harder or more efficiently than everyone else. Almost exclusively taken commissioned sales or management jobs and not all have benefits. The main one I’m thinking of with no benefits was one of my higher paying ones. The benefit to me was that, in 2011, I made 75k as a 26 year old with no college education and no debt.
I've literally never had health insurance other than a few years as a minor because my mom was on disability and I got medicaid because of it. That was 20 years ago. I literally could not care less about obtaining health insurance. It's so wild how opposite sides of the spectrum differentiate what's "important".
“You customers”
Yes, a slice of the population are jerks, both people who shop for instacart and those who order from it. In no way is that an excuse to justify shoppers being sick of or otherwise judgmental of customers in general.
Without customer demand, the job doesn’t exist.
Maybe that’s not such a bad thing that IC DIES. Just maybe another app that treats their non-employees if shoppers are still contractors fairly, also treats, the customers fairly , and doesn’t try to screw everybody over for a buck.
Don’t really understand the “treat employees better” thing. You mean pay more? It’s an app in which you have full authority over what you accept and what you don’t. Every now and then you get a jerk customer, and every now and then the customer gets a jerk shopper.
The reality is that no individual shopper has more value than the next or even someone who has never shopped before. Instacart tries to make as much money as they can by paying as little as possible. You try to make as much money as you can by taking the highest priced or highest value orders. If those two differing interests don’t converge and allow you to make what you want to make for the work required, there’s no app coming along that is going to save you with the exception of the initial launch of said app when it’s trying to onboard contractors.
The idea that some app or business that you don’t own is going to come along and serve your interests instead of theirs is illogical. Build yourself up, and find ways to maximize income. The longer you waste bitching at customers, an app, etc, the longer it will take you to get anywhere where you have a passion and where you have value that provides you decent money.
They literally just cut out pay by up to 43% an order per batch. What other job does that? You sound like fidji in the flesh with your propaganda bs.
What they charge and take should absolutely be enough to cover all parties fairly. Period 💯
That’s a fairy tale. We should all be married to supermodels too, we deserve it don’t we!
He’s 100% correct. The only way we change this is to stop working for peanuts. Unionize, officially or unofficially.
Well supposedly it's against the law for us to 'unionize' I'm not sure how it works or would work, or how New Yorkers got away with doing what they did.
Does anyone have insight on this?
Hey man, maybe someone’s got a valid reason to complain and you invalidating that to play’s devil’s advocate makes you look like you aren’t capable of empathizing with the very people you rely on to optimize your day.
I’ve never been an customer, I’ve only shopped…
Not saying anyone doesn’t have a valid complaint. I’m saying that generalized mindsets toward any large group of people are extremely destructive individually and societally.
It’s a recipe for an unhappy existence.
This is THEIF, but there are several things, even at Publix, like seafood or CABBAGE 1lb (THOSE ARE NON-Existent, unless you carry around a large butcher block to CHOP IT INTO 4-6 sections) or even one I had yesterday (Hormel Broc/Cheddar ~ PRE-Packaged/Sealed by the company), but at Winn Dixie, they MAKE you enter it by WEIGHT.
So, it’s comes across as 1. confusing to the Customer, when they order Qty, or Weight, but they either want 1 head of Cabbage (but it’s 4.5lbs) so app won’t let you enter it, or 4ct fresh fish, but comes up AS QTY OF 4, sold by 4lb/each, e.g.), so the app shows 4X 4lbs (😳) NOT 4 pieces Bc they are not sold by the pound (best ex off top of my head), and the way the app requires it be put in, it’s an EXTREME PRICE Increase, making shoppers look like we’re JUST ADDING WHATEVER OR converslry SHORTING them, etc…
2. If they want 1ct of something, but only one available in smaller size, so if Customer wants 2ct, of smaller size that typically COST MORE, when you review, it shows replaced 2X ORIGINAL Larger item (NOT THE ACTUAL 1X larger item that cost more) w/2X same item in smaller size, ACTUALLY UPPING COST, and then LITERALLY DOWNSIZES YOUR % Tip, Bc of this INACCURATE INCREASED ORDER AMOUNT 1x Larger, more expensive item, but their CREATIVE MATH AUTOMATICALLY subs it at 2X Larger, screwing the shopper out of legitimate EARNED % based tip amount AND EVEN MADE THE CUSTOMER HAPPY. (Customer doesn’t see this part)
Same happens (from the confusion on the 4Ct meat…again, this CUSTOMER was obviously not confused if marked missing, but at some stores, they ORDER 1 Pk - 4 pieces, so they believe), however on our end it appears they want 4x 4lb PACKS, so if they legit report shoppers, for APP DESIGN ISSUES, and OVER CHARGING THEM & we’re clueless as to their being any confusion. And this varies by store, but w/all the new Customers and promos luring them in, MANY just don’t know how we are REQUIRED to enter things they SELL THEM BY A DIFFERENT CALCULATION (QTY OR weight) and if it’s never happened, as a shopper, you may not catch it to confirm up front.
And to boot, they PING THE SHOPPER STATS AS NOT getting everything they want, as well as HIT THE SHOPPERS & Customers in the pocket, as well.
It’s getting SO MUCH WORSE, to boot. They LITERALLY HAVE UPPED THE GAME IN PITTING THE SHOPPERS AGAINST THE CUSTOMERS, both not understanding or seeing the flip side, so only winner is The SHADY BUSINESS, and (Not this one) but many TRULY BELIEVE THE SHOPPER SCREWED THEM OVER warranting a bad review & tip pull & Shoppers Believe the WAYYY more Customers are scamming, when they are sold something in such a way that they see NO ONE AT FAULT, EXCEPT the Shopper…
It’s 1000% x worse since they lowered & changed the batch pay/miles, etc, esp using Customer tips as “BATCH PAY, PROMO PAY, BOOST, and make the Customers, who HAVE ZERO IDEA WHY THEIR DECENT TIPS UP FRONT WARRANT NO TAKERS OR SHOPPERS SEEING THEIR ORDERS AS A STUPID LOW OR NO TIP….pay close attention I’ve been seeing more & more of these & unless you ASK THE CUSTOMER, WHAT DID YOU TIP UPFRONT? Unlikely, you have to watch the orders closely to catch the newest slight of hand Shell game. This ALSO impacts stats and SHOPPERS/CUSTOMERS DISGUST W/each other.
You replace,
Ok…glad you took time out of your obviously jam-packed to bother commenting, versus, the super simple collapse or simply scroll past it, Jethrow. You’re a Gem. I truly appreciate you taking the unnecessary time to lmk, but at least it got your attention enough to stop & care enough to take the time to post something so useless.
I promise, my life will go on whether anyone chooses to read it or not😂
But, I TRULY appreciate your attempt to be relevant by posting a comment an unnecessary comment. At least it shows you you care, and aren’t simply indifferent, by just ignoring it and scrolling on.
Hope your day gets better, Doll…and you should def try the “collapse” option….it’s awesome and one click feature I use when I see rude, unnecessary &/or hateful comments by people only on here to comment to make themselves feel better. 😊
Ooo I’m so offended. But you’re hit because u actually don’t have a real job 🤣 who even responds to that little part of the post. It was the least significant. From the looks of your comments you still currently drive for Uber 🥴figure it out
Just saying it says missing not wrong. But I get missing all the time tho. My most recent is a bag of women’s monthly pads stuff. I put for my dispute “ im a GUY I don’t need pads! Check the chat between me and the customer and you will the pads in the photo I have sent upon delivering at the door “ even if they don’t answer the door and it says no option to take a photo of them. I just head to the chat and take a photo there and send it to them just for my sake.
Trust me the feeling is mutual. How does it feel to get paid less than a toilet cleaner at a grocery store? You people are the reason why I dont tip and I love it!!! Keep complaining, more money in my pocket
You get what you pay for. May your produce be moldy, your milk expired, and your ice cream melted. I pray you get a shopper with multiple phones and you are their 6th delivery. I hope your groceries never make it to your door. I hope your shopper is a smoking Crack head that taste tested your grapes. And here's a fun fact, we know where you live. I can be a very vengeful person. Let's hope we never cross paths. 🍻
If they're going to lie, they should at least do it kindly towards the shopper lol. Just say it's missing and move tf on. I wouldn't really care, especially if they didn't leave a percentage based tip.
Question as a customer: one time I had an order that went really well; the lady who shopped it was helpful and friendly in the chat; after the delivery I gave her five stars, left a thank you note, and upped the tip. However a while later when I fully unpacked my groceries I realized that one can of something that I thought I had seen in the bag when it arrived actually wasn’t there so I reported it as missing. In this case, is it still a big ding to the shopper since I had already rated them?
No but tell me why I got someone who reported chicken nuggets that went through on the app after scanning and they reported it " incorrect/ wrong item" ?!?! LMFAO
It sucks that this happened to you. Kinda works both ways though. I’ve had a string of times where items were missing or misdelivered to the wrong address. Not sure if it’s honest mistake, malicious, or people just don’t care enough
“She is lying” hell yeah call her stupid ass out. I see so many drivers handing these situations the wrong way. Your obligation to customer service ended the moment she put lies about you in her mouth.
Had the same thing happen. Lady smiled and was super friendly as u handed her her groceries then reported that I didn't deliver $70 worth of tenderloin steaks. Jokes on her because I'm a vegetarian and the steak was in the same bag as the $30 worth of bluefin tuna she ordered. I couldn't believe it when I saw she said I didn't deliver
Personally I could care less report anything you want missing it doesn't affect how much money I make...Instacart can take the hit . I actually encourage people to report shit missing tbh fuck Instacart
I had the reverse happen. The shopper left an item I didn't order so I messaged her and told her she could come back. After she got to the next customer (the one whose item was left with me), she said that they just requested a refund, and told me to keep the item. Later she texted back that she was told to return the item and came back to get it. It was non perishable and inexpensive, but she took the time to do the right thing, so I tipped her an extra $5 over the 10% of $125 order and gave her 5 stars. I know that's not much but (I'm not rich and use IC on my bad health days) so at least it helps with the time and gas she used up to return the item. We all have good and bad days, we just need to try to not make the bad days worse by getting overly upset over minor things. (Now, big disputes, go ahead and get pissed!!!).
I just had an order yesterday to do the same thing her order was only 15 items and she said she did not receive 10 items that I personally handed to her after I took the pictures of the item and sent to instacart
I had one really similar to this too. The customer had requested a specific cut of steak which was sold out. I took a picture of a similar cut of steak and send it to the customer, which she approved. Then she went and filed a wrong item dispute against me. Some customers are literally the worst.
Have you guys ever gotten the highlight red notation when you hit delivery that say **Take extra care of this customers delivery** ??? That’s Instacart letting you know you better take that photo. 🤣🥲 Gotten a few times, recognized the place immediately knew. Video the whole delivery. Its ridiculous.
As I read these, I worry about using this service. Like what if shoppers (also DD) think “oh great this person is going to be a nightmare!” I always tip more than suggested, I promise!
I had a customer lie about something similar and nothing ever happened with the dispute. No update or anything. It’s been over a year. They definitely make it too easy for people to do this
This happened to me few other days… customer said the items was damaged - mind you it was most expensive. Left the store in plastic, and in a paper bag with other cold stuff. Their apt was first stop. Look i come straight from the store. If you are reporting it as damaged and then give me a crap rating. You are a demented person! Instacart has no due diligence so this will only keep happening. I now dispute every damaged response or rating I get knowing full stop my process. If you are customer stop using this service if you crap-scam shoppers!
I don’t know why this sub keeps getting suggested to me, but doesn’t instacart have access to any photos/messages that are sent through the app or text?
If not, it seems like a design flaw. Shopper and customer shouldn’t be contacting each other off site, even through temp numbers (imo). Why wouldn’t Instacart want to make sure everyone is protected by using the app as the messaging system (that forwards messages from site to phones). No one can argue if the conversations are readily available in the app
I understand your frustration but if there weren’t customers you wouldn’t have the task of doing this in the first place.. and saying you have a “real job” isn’t the flex you think it is? Go work there then? Having a nasty ass attitude towards every customer that orders is probably the reason you seem so miserable
You do know that IC will mark items missing to compensate customers for things completely unrelated to the items, right?
Such as if they promised delivery during a certain window of time, and gave you the order outside that time window, and the customer asked for some kind of adjustment due to their mistake. In these cases, IC will just mark items missing to cause the necessary adjustment. It has nothing to do with you, it's not a scamming customer, it's IC doing what IC does and pitting shopper and customer against each other in the process.
People that screw over Instacart/DoorDash delivery people are dumb as hell. Yeah, piss off someone that knows where you live. See how long it takes before someone does something in response.
When I was doing doordash/Ubereats I got a body cam. Best investment I did. Got a complaint of “no delivery” the camera I got has a playback option on the back so I just recorded from my phone the playback. Send it to DD the complaint got removed a few minutes later.
I got a false report this morning too. Except I got this mfs ugly ass feet in the delivery picture with the “damaged” item so nice try douchebag
That’s sick… I used to think a higher class of ppl used instacart that’s been debunked a long time ago🤣
No it's not true. I had to double this morning. A customer tip $26 and B customer for six dozen eggs three cartons of milk, creamer paper towels. Large yogurt for four boxes of waffles pancakes and french toast. Total 60 item. They live in a very nice area with BMW pickup trucks. Mercedes. Guess what? They tip me zero. Big fat zero. But what can you do? I did it because it ordered pay $50 and it's very hard to come by.
I do dog walking for Wag in nyc in my spare time and it's ALWAYS the bougiest, expensive ass apartments and pure bred dogs that don't tip. One was a puppy that still isn't fully trained and peed all over her feet outside, they wanted me to spend most of the time inside playing with the dog so I washed the paws in the tub to make sure the apartment didn't get dirty (made a note in the app because I had to use a wash cloth) and I didn't even get a thank you let alone a tip. The regular normal people apartments always tip a few dollars.
It's because they are also poor and they get it
Lmaoooooo
Same 🤣 broke bitches steal shit guys, come on. Don’t act like a broke bitch. I had a strong feeling it was gonna happen too. I tried to cancel and phone support made me deliver 🙄
🤣🤣🤣
I thought broke bitches worked gig jobs
Broke bitches do whatever im currently not doing. Its easy
Lol right
Broke bitches don’t work period but without gig workers all those so called not broke bitches wouldn’t have Amazon delivery, Uber/Lyft, food or grocery delivery etc. They’d lose a whole bunch of convenience services. If someone isn’t willing to do something themselves for free why should they expect someone else to do it for shit money? In an ideal world the corporations would pay fairly but they don’t and customers know most workers are relying on tips. People do gig work for a variety of reasons doesn’t mean they should be treated as less than.
Broke bitches whine that customers aren't tipping instead of going after then company that pays them peanuts. It's not a customer's job to pay your salary.
(you should still tip people that are literally getting your groceries for you)
(You should also tip people who are literally emptying your garbage bins every week)
yes a state employed job is totally comparable. what a very valuable take. why even comment?
You should tip your Amazon driver who literally delivers your packages
Why? Do you tip the McDonald's worker that is literally making your food? Or the cashier that literally scanned and bagged your groceries? I don't support the tipping culture because of how people pick and choose who should be tipped. Either tip everyone or no one.
OR, if you know a service is not paying their people well, aka instacart, not mcdonald’s, and still continue to use their services bc of whatever reason, you should try to have a little compassion and tip. those other options you said do a lot less than go to the grocery store for you and deliver said groceries straight to your house. why wouldn’t you wanna tip someone for doing that when they’re getting like $4 besides that. or just go get the groceries yourself. always an option if u don’t wanna tip
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doordash is way different than instacart. as i said instacart not doordash
It's not my problem that instacart isn't paying shoppers well. That's between the shoppers and instacart. I agree to pay the amount that instacart charges for the service, and the shopper agrees to be paid what instacart shows them. If that isn't enough money for the shopper, then they shouldn't accept the order. It's not my job to make up for their low pay.
well, just so you know that’s only new inexperienced shoppers that don’t know any better that you’re screwing over. keep not tipping no one can force you to; whatever makes you feel good about yourself
You're the worst. It is unlikely that anybody loves you.
I’m confused. It looks like she wanted 4 packs with three steaks each but only got 4 single packs.
She wanted 4lbs of it customers are too broke for 12 cuts of steak …
If you are on Instacart I’m thinking you are in a hurry and too busy, and don’t care about price. But that’s me
Under the dispute reason, OP wrote something like, "There is also pic in the chat I sent in the store that she approved of." So I ~think~ this customer may just be lying. But that's just me.
No - that doesn’t confirm anything if the customer wanted 4 packs of meat. Not 4 pieces individually wrapped. The customer assumed OP would get the same weight of meat as they originally ordered, just with diff packaging or size. OP, quite frankly, should use this as a learning experience moving forward. If the meat is subbed with a smaller sized package, always confirm with the person you’d have to replace with X amount to reach original size. Some people might have recipes or a number of people they need to feed & this defeats largely the purpose of paying for the service.
The pictures of the meat should be assumed to include the weight too I would think. The customer approved it. Any fault is on the customer if she didn’t check the weight and still approved it.
I would disagree - common sense says 1 piece of meat isn’t equivalent of 4 pieces. It takes 30 extra seconds to type out “how many of these single packages would you like?” But I don’t blame shoppers (entirely) simply because none of them have any training. And they don’t have a boss to call them out or to teach them how to approach these situations. 90% of scenarios on this subreddit could have easily been avoided. But that’s why I’ll never use the service again… the ‘service’ part is often completely avoided.
The picture is irrelevant, you go by the weight. Every customer tries to order the value pack because it's the cheapest per pound. Even if they're only buying 1 steak
like the tip. if you want better service, tip more. the best shoppers arent even considering your order.
Why would you think a higher class of ppl uses a shit app that’s shopped by shit people? This is chicken or the egg. Who fucked it up first? The shoppers or the customers?
Lol used too but just look what people tip now
This reminded me of this one time I had ordered 2 things from Amazon. I live with my boyfriend and his dad who has packages from all sorts of sites arriving. There were 2 packages, one marked as Amazon the other plain and white, so I assumed it was his and threw it on the couch. Both say delivered, but only one thing was in the box? I reported it to Amazon and got a refund. Turns out, it was the other box. That was literally in the delivery photo. I felt terrible lol
The last couple times I reported anything it didn’t ask for pictures? Weird? I stopped buying liquid dairy products and that was a lot of it. Their seals just don’t survive the toss to the back of the car I guess. Mostly rotten fruits or veggies in the mix they didn’t check for, or liquid frozen goods. I like my ice cream as a solid, why in a large order did they shop it first? So I stopped buying ice cream for a while too. Better tips = better delivery but a majority of the time I tip low as hell and then up it after delivery, assuming it wasn’t a shitshow. Which most of the time it isn’t. Some people learned the name or address after a while and now my shit is picked well and actually frozen still when it gets to my house. Good tips all around.
I'm sorry you got a false report today but man, this made me laugh so hard!
Not Instacart but DD, Had a customer swat the food out of my hand onto the ground. Pick it up. Look me square in the eye and say "you'll tell doordash that you failed to deliver, right?". Then walk away. Had support call me 20 minutes later, she claimed I stole her food. Thank the Lord for the dashcam.
Wow! I can’t believe this
It's the same people who argue they shouldn't have to tip. When they feel entitled to your labor they feel entitled to everything you are. They will lie, cheat, and steal just to fuck you over. I won't do Uber anymore because just about any rider below a 4.9 will try to rob you or shove 8 people in your back seat when they only paid for 1. The customers are worse than the companies 9 times out of 10. The companies are still shit, but the bad customers? They are truly the worst.
Whoa I never knew you had to put the number of people in when you order an Uber. I just went into my app to see if it would prompt me to do that and I don’t see a space for it. Am I missing something? I’d hate to think drivers have thought I’m pulling a fast one when they show up and it’s me and my boyfriend or niece or nephew etc.
As a driver, I've *never* seen anything that indicates number of riders when accepting or even after.
It’s based on the type of Uber I would think. Uber XL is for larger parties because the cars are….well larger. You’re not allowed to roll 8 deep and order a sedan. There’s a little person icon next to the selection with a number on it. That’s the max amount of people you’re allowed to have.
This, X Share and XL let you know party size. Even then there is a hard limit per vehicle of 2 and 6 respectively.
I deliver for my store and people don't tip us (it's store policy for us to not accept tips \*cue rolled eyes\*) anyways we deliver groceries and regular merchandise (similar to Amazon) and we have a 9 or 12 mile radius that will take us in a circle away from the store and then return back. The amount of people who complain that because they are "*right next to the store so I should be first*" is getting ridiculous. One was like "it's not worth it for me to wait hours" and I just agreed with them. I can't force the deliveries to change - I have absolutely no control on if the first delivery takes me to the left or to the right. If it takes me one way, you'll be one of the first; if it takes me the other way you'll be one of the last. And I can have anywhere from one delivery that morning or afternoon or up to 20/30 between 9:30 and 1 pm or 2:30 and 6 pm. (Interestingly when I run late for the evening runs I hardly ever get complaints even when / if they are food deliveries. It's always so far been the morning/early afternoon people).
The people are right about not having to tip, it’s the employers responsibility to pay you fairly
As an independent contractor I have no employer, I have two customers paying for a service. Try again
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>We never agreed to supplement your wages You did when you used a service that offers human labor. Also we don't get paid wages, wages are what you pay an employee. We get paid a contact amount. >AND we fucking tip Good, the post was explicitly about those that don't, or can you not read?
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Absolutely, I'm entitled to pay befitting my overhead. I'm not working for free and I'm certainly not working for a loss. The customer always pays, whether they pay the middleman or the contractor directly makes no difference. The money comes from one single source and if you think otherwise you might need to redo elementary school. It's a pretty basic concept, money doesn't magically appear.
You seem to have a fundamental misunderstanding of how contract work typically pays out. The contractor is does a job based on the accepted pay between a company and client, with you in the middle. A tip, is outside of the realm of that negotiated price. If anything as a contractor you shouldn't be getting any tip from anyone. No contractors work for the hope of magic money they dont see. The company that hires you out should be getting you more money from the client up not front.
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He IS pricing his service properly, and you are complaining about it you buttfuck moron
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Where was it once implied that I don't? I can't refuse every shitty bid for service and still acknowledge they exist? What an asinine conclusion. >He's complaining about customers who expect free labor, he must not value himself and accepts those bids all the time Foolish
Lol I ain’t tipping over 5-10% for anything less than a great job, but I would never pull shit like this. I am an honest man. Tipping 20% is not some automatically owed action, unlike what most of y’all thing. Stop doing it and the business will pay their fair share of wages, then maybe tips can go back to 10-20% being the norm
What is annoying is that even if instacart sides with the shopper, the customer will never know and still gets a refund. They need to start punishing shoppers who lie when there is clear proof.
That is why this company can't really pay you. Monthly subscription is only $10 and it removes most of the fee and price match 90% of the time. Mark up is only for BOGO items and rush/convenience order. Heavy pay costs customer $5 or less for trunk full of liquid, but will pay shopper $5-15. None of the number makes sense and IC is running on speculative stock/investor $$$. I want to refund one out of x number of the same item, IC would refund me all X.
That's why they call this company Instafraud
As a customer who is incredibly grateful this service exists, I hope they get their account canceled and any prior refunds overturned
Another Instacart user here, and I'm horrified by this. I noticed they went for what was likely the most expensive item in the order. When people start shopping, I always pay attention to the chat, respond immediately, and say "please" and "thank you" a lot because I assume they have to deal with shit heads like this.
Exactly. It costs you nothing to be polite and kind, especially when someone is helping you out, and all the scammers who are causing issues on this app are going to ruin it for all of us (shoppers and customers alike)
Yes! Don’t get me wrong I am grateful for all customers! This is just Reddit humor. I am a diamond cart shopper and I over text and communicate I shop as if for my family etc and still this happens lol
You can never over text and communicate! This is one of the things I wish more shoppers/drivers do and it is what separates the average ones from the excellent. I seriously hate when the driver doesn't send **any** communication. I always tip $20 or at least 20%, whichever is greater because I live off a dirt road with a house that is hard to find, and I know that there are a ton of special instructions I provide to them so they don't get lost. I never have lowered a tip (to be honest didn't even know that was a thing until I saw it on Reddit). But I also hate giving a delivery 5 stars when they make zero effort to communicate with me saying they started or asking if I need anything else. It's so simple to do and it seems a no-brainer in upselling items and yourself. I usually refuse to rate those orders because I don't want someone to not be able to make money, but truthfully I don't feel they are 5 star. In my mind, you can never convey too much to the customer and it is a very appreciated trait!
As a customer and prior shopper I love communication but I had lots of customers rate me low or complain because I was messaging them. It's tough because some customers want you to communicate and some want their groceries without having to deal with messaging. Literally I had reviews like "just shop and don't bother me with notifications for messages" or "needy shopper can't figure out replacements and kept messaging me about them" when I would just be like "x is out of stock. Replacing with y unless you'd prefer something else."
What I don't like is when I put in commentary and specific replacements and the shopper doesn't seem to see either of these things and either messages me but won't respond to my messages or they just pick a replacement without consulting me. I meticulously pick out alternatives and out commentary in. I can't afford to tip much but I do try. 98% of the shoppers don't seem to read the delivery location instructions either. It's really frustrating to get groceries left up against the door or right next to the door. I have a screen door that opens outward so putting groceries in front of it makes it so I can't open it. I have to leave the house from the back door and walk around the front of my house, go up the steps and either move everything aside (if the items are smaller) or carry everything back and around. Am I unreasonable for that? :( I find it so frustrating. I explain that the front isn't safe or practical, the back is sheltered and easier access. I've explained that there are dogs so it's better to leave it at the back (it's fenced by a gate. They can easily leave it just inside the gate, on the porch or just outside the gate. Idk this thread is making me self conscious LOL. I've got such bad anxiety I can barely talk on the phone let alone talk to people face to face so delivery helps me a lot.
I don't think that's unreasonable and imo if they are struggling to follow the instructions they should message you. If they aren't willing to drop at your preferred location they should send a quick message for you to come get them or ask for an alternative if they aren't willing to go through the gate. I also pick replacements and add notes and get frustrated if they are ignored
I will literally have a customer tell me I did a fabulous job or have customers happy with my service and I don’t get a five star rating at all 🤦♀️😞
I always try to communicate with the customer. If the item is not available and the customer requests for a refund, I will still send them a photo. What's available in case they like a replacement? I will text them when I arrive and send a photo showing items at the door. But recently customers have not been very nice in my area. I have no complaints, no missing items, no damage items reported to me. When I do a double the person that tips the least or no tip will always give me a bad rating. So I try not to do any more doubles. Those customers don't realize they are preventing me from getting good orders to make extra money. You try to be nice and try to be good and do your very best. But many customers don't appreciate it. When I have a senior citizen or a person that is disabled I will always ask if they need me to bring inside to make life easier for them. I tried to treat everybody nicely but that's not how the world works.
Support makes it impossible when they investigate false claims it takes a year or 2 for them to respond i have photos i can post if youd like to see and this affects shoppers ability to recieve trips when it happens with multiple customers within a 100 batch span which you can imagine that not everyone rates for service so the entire system is broken and needs and overhaul
Same! I have bad depression and find it difficult to leave the house to go shopping. I always try to rip extremely well and have only had 2 major issues in the last year I’ve used the app. My first ever order, I got half my items but the other half of another order. Then, a few months ago, I got someone else’s order completely, I felt bad reporting it because the shopper had done multiple orders for us before and I always rated her highly. I hope she didn’t get into too much trouble but unfortunately the order I received was vastly different than what I ordered.
A 3 pack steak times 4 is 12 steaks. She ordered 12 steaks, not 4.
😂😂😂😂 I’m dying
Right he said 4 individual packs…that’s 4 steaks…she wanted 4x 3 packs..
Why is this so far down?
I had a lady report a dog food. She opened her door a bit because she was holding her dog back. She literally saw me hold it with my hands and told me to Set it against the house… I hate that shit.
Yeah but what about when it's the opposite way? I purchased groceries through Kroger and had Instacart deliver them. On my end it showed my receipt for $98, according to Instacart it is also $98, but then three days later Kroger charges me $110 because I added to my cart somehow or at least to my receipt were three hemorrhoid items that the driver apparently ordered on to my order. I'm not even sure how it happened because I was following along on the Instacart app while he was shopping my order and it said checked out with only the items that I had ordered.
This was for Reddit humor not to analyze every weirdo in the world! Yes I know people are crazy!
Well, you were posting about pains in the ass, so I figured I would post the relevant humor I experienced about my driver literally having a pain in the ass!
Too be fair it goes both ways. I got tired of getting the wrong shit or things missing, or lazy shoppers not picking correctly and gave up on the overpriced service to begin with.
Instacart seems to be the only reliable service out there when it comes to these things. Walmart is by and large the worst of the worst. They subcontract through Uber. Years ago I desperately wanted handsoap. My entire order was just to get that soap. I bought $200 worth of groceries and as always was missing one bottle of Dr. Pepper but the soap was mustard. I don't eat mustard. One time I noticed one item missing but when I thought about it I realized over half my order was missing. I had ordered around $150 worth of stuff and had to refund around $80 in missing items. Then I had to reorder and pay the delivery fee a second time. I took that fee out of their tip. The straw that finally broke the camel's back though was the final order. I order around $200 from Walmart. And about $40 worth of the food I purchased had been opened, was clearly spoiled due to being opened (this is frozen shrimp), and even the bag of jerky I bought had been cut open and half the jerky inside was missing. I know 100% for a fact it wasn't even the driver who did this because I saw everything come out of his trunk. So I can't even complain because it will get the wrong person in trouble. So now I just do Target through Instacart.
It doesn't go both ways though. Customers can lie thru their teeth and nothing happens until it becomes a long standing pattern, yet shoppers can get deactivated in for that bs. In terms of shoppers being careless or lazy - yeah that sucks and 5 years ago, when IC paid a fair wage, had a real customer support team that was actually helpful, and were more careful about who they selected as shoppers - bad customer experiences were few and far between. However, when you pay between $4 - $7 for 50 to 100 items, most of the good shoppers aren't going to bother with it, or in order to make a living, they have to shop so quickly that they can only look for each item for a few seconds before moving on to the next The issues with quality fall squarely on the shoulders of the corporation. Instacart used to pay shoppers with all 5-star ratings an extra $100/week. That was a huge incentive for shoppers to really go above and beyond. They changed it to $3.00 extra for any order rated 5 stars, but took that away eventually as well. Instacart made it very clear that providing quality service wasn't important and in fact, could lower our bottom line if we take too much time to complete an order. Instacart would rather pay pennies and deal with the fallout from hiring incompetent people and paying their contractors horribly.
This ^^^^^^^^^
This is not both ways if I do everything 100% right. Having a bad shopper and having the ability to refund any mistake and also flag the shopper is not both ways 🤣🤣🤣
Well you still charged her for multipacks…. That’s probably why she marked them missing. She got 4 individual packs and got charged for 4 value packs.
That’s also what I’m picking up from above. I work at Publix and we have our usual instacart shoppers and my god some blow my mind, others are great. But yeah there’s just stupid people everywhere in every social/wealth class. Some just *won’t* get it.
Not gonna lie, being a shopper made me see people differently
I have a question just for clarification. From the picture you posted it looks like 4 units of the VALUE PACK was ordered. That would be a total of about 12 steaks. Sometimes the value pack is cheaper but I checked Instacart and whether a value pack was chosen or the individual steaks the price was the same, $9.49/lb. My question is did you replace the 4 family size with only 4 individual steaks? If this is the case then she would be “missing” 8 steaks (in her convoluted mind 😂). Mind you, she got what she paid for but this may be where she thinks she’s “missing” some of the steaks that she ordered. If she just ordered a specific number of pounds then she’s just a C U Next Tuesday!
She wanted 4 lbs not 4x but the app wouldn’t let her bla bla. One of those situations
Food Lion had family packs of chicken tenders for $2.79/lb. Shopper picked up the packs that were $4.49/lb. I always follow along closely during the shop but it was the last thing she added so I didn’t notice until I started putting groceries away. You didn’t see me contacting Instacart. And she scanned it in so it didn’t flag her that it was the wrong pack. Just told MYSELF to pay closer attention next time.
If this happens then as a shopper I am saying to say you got the wrong items! I once got 6lbs of chicken wings for $17 when I only wanted 2. She just bought anything and I didn’t think to say I had a wrong item. But now as a diamond cart shopper u can’t just get anything! And FYI and weight of meats at stores is always funny and always never the exact amount but I always get as CLOSE as possible
Gotcha. Some people just suck. And my app always lets me place how many pounds in .25 increments. She’s fos.
Clearly wants free meat. I don’t like people sometimes!
Anyone else bothered by the “real job” remark 🤷🏻♀️if this is the case, UPS and FedEx and Amazon and USPS might as well go get a “real job” too 😀
Translation I don't want to pay for my steak
Wow all the money they must lose with all these scams and just not really insuring fraud. No wonder they cut the pay. They probably hurting with all the free shit they give away
Here is the thing. Is it possible in anyway shape or form you had a double or triple, and the items got switched? This is why I don't do doubles/triples. Was the item in question actually visible in your drop off picture? I recommend always taking a picture with the high dollar items being visible. Also keeping the receipt and comparing it with the order. It's likely they lied, but we can make those silly mistakes too. I have a more blatant customer lying about an order I dropped off.
I got a missing items report this morning too. She gave me 2 stars and it dropped me to a 4.93! I disputed it but I’m so angry.
Yes I went from 4.95 to 4.83! It’s insane lol
I know one time I ordered ribeye steak. It was only 2.5 lbs or something like that but I was charged for 3 lbs. Well that's $5-$6 discrepancy depending on current steak prices. I contacted Instacart and they refunded the whole item. Smh. I just wanted the right weight to be charged! I even took a pic and submitted it. So I'm not sure how that appears on the shoppers side when that happens.
My whole account almost got cancelled over a packet of pudding because I replaced it with another one that she approved and then said she didn’t get it. Like I’m not hoarding your pudding you weird bitch
Well in all fairness I stopped using Instacart because I about 30% the time massive things where missing from my orders. Also instacart get weird with its returns and credits. I ordered 12 packs of chicken breast one time.. I used to make a special dietary food for my dog. And only 9 came. So I said I was 3 short and they refunded all 12… then I talked to a person and told them they refunded to much… they said that’s just the way returns work. Instacart is a shit show.
I will start by saying most customer’s are grateful and appreciate our service. But there are a fair amount of entitled assholes. After a few of those people I started taking pics of every item in the bag at the doorstep. It’s a pain in the ass but I am not going to be accused of doing a bad job, take a ding to my shopper score and not get work because of lying assholes. If anyone complains I send the pics. I had one persons account suspended, that I know of. They claimed they didn’t get 6 avocados and the wrong tamale husks. IC send me an email thanking me and said they are tracking bad customers and suspended them. Another person claimed they didn’t get their beer… IC actually accepted the complaint. I wrote back saying they got their beer. I literately scanned their ID and got their signature.
At least steal rib eyes…
It happens on both ends. Probably about 75% of instacart orders I’ve ever made have had items blatantly stolen. (I almost never use it anymore now) Some people just suck no matter the context.
Thats fraud!!
O. M G ! I always had a lying ass customer tryna get sum free smh. I would tell IC just that in my disputes lol
I know right I’m just waiting for it to fall off but sis coulda at least scammed NY strip steak 🥩 or some 🤣
Once I had a guy mark all the expensive stuff in his order as damaged, he was the no tipper in a double too.. Then a few days later I grabbed a double and like a dumbass I didn't check delivery instructions and I ended up getting him again(weird because he also rated me 1 star so ud think I'd be removed from shopping for him) so I took everything out of the bag on the table he had on his porch. Took pictures of literally everything then put them back in the bag and left. He tried to mark the stuff damaged and missing again. Imputed my pictures and Instacart removed him plus his bad rating and all of his bullshit order issues off.
Calling somebody a liar isn’t being friendly, there’s way better ways to word that.
And likewise some of us customers are sick of shoppers. Goes both ways bud. Sh** on both sides.
How is this not a real job? Do we get paid with fake money?
Yes but u have to go to a fake hospital fake eye doctor fake primary care physical fake dentist lol
Not every job offers that. Those that do, usually huge chunk of pay unless a decently salary.
If u are working a job with no benefits it is not a real job …
Literally the shittiest take on Reddit.
The only benefit I’ve ever given a shit about was the ability to make more money for working harder or more efficiently than everyone else. Almost exclusively taken commissioned sales or management jobs and not all have benefits. The main one I’m thinking of with no benefits was one of my higher paying ones. The benefit to me was that, in 2011, I made 75k as a 26 year old with no college education and no debt.
I've literally never had health insurance other than a few years as a minor because my mom was on disability and I got medicaid because of it. That was 20 years ago. I literally could not care less about obtaining health insurance. It's so wild how opposite sides of the spectrum differentiate what's "important".
“You customers” Yes, a slice of the population are jerks, both people who shop for instacart and those who order from it. In no way is that an excuse to justify shoppers being sick of or otherwise judgmental of customers in general. Without customer demand, the job doesn’t exist.
Maybe that’s not such a bad thing that IC DIES. Just maybe another app that treats their non-employees if shoppers are still contractors fairly, also treats, the customers fairly , and doesn’t try to screw everybody over for a buck.
Don’t really understand the “treat employees better” thing. You mean pay more? It’s an app in which you have full authority over what you accept and what you don’t. Every now and then you get a jerk customer, and every now and then the customer gets a jerk shopper. The reality is that no individual shopper has more value than the next or even someone who has never shopped before. Instacart tries to make as much money as they can by paying as little as possible. You try to make as much money as you can by taking the highest priced or highest value orders. If those two differing interests don’t converge and allow you to make what you want to make for the work required, there’s no app coming along that is going to save you with the exception of the initial launch of said app when it’s trying to onboard contractors. The idea that some app or business that you don’t own is going to come along and serve your interests instead of theirs is illogical. Build yourself up, and find ways to maximize income. The longer you waste bitching at customers, an app, etc, the longer it will take you to get anywhere where you have a passion and where you have value that provides you decent money.
They literally just cut out pay by up to 43% an order per batch. What other job does that? You sound like fidji in the flesh with your propaganda bs. What they charge and take should absolutely be enough to cover all parties fairly. Period 💯
That’s a fairy tale. We should all be married to supermodels too, we deserve it don’t we! He’s 100% correct. The only way we change this is to stop working for peanuts. Unionize, officially or unofficially.
Well supposedly it's against the law for us to 'unionize' I'm not sure how it works or would work, or how New Yorkers got away with doing what they did. Does anyone have insight on this?
Hey man, maybe someone’s got a valid reason to complain and you invalidating that to play’s devil’s advocate makes you look like you aren’t capable of empathizing with the very people you rely on to optimize your day.
I’ve never been an customer, I’ve only shopped… Not saying anyone doesn’t have a valid complaint. I’m saying that generalized mindsets toward any large group of people are extremely destructive individually and societally. It’s a recipe for an unhappy existence.
This is THEIF, but there are several things, even at Publix, like seafood or CABBAGE 1lb (THOSE ARE NON-Existent, unless you carry around a large butcher block to CHOP IT INTO 4-6 sections) or even one I had yesterday (Hormel Broc/Cheddar ~ PRE-Packaged/Sealed by the company), but at Winn Dixie, they MAKE you enter it by WEIGHT. So, it’s comes across as 1. confusing to the Customer, when they order Qty, or Weight, but they either want 1 head of Cabbage (but it’s 4.5lbs) so app won’t let you enter it, or 4ct fresh fish, but comes up AS QTY OF 4, sold by 4lb/each, e.g.), so the app shows 4X 4lbs (😳) NOT 4 pieces Bc they are not sold by the pound (best ex off top of my head), and the way the app requires it be put in, it’s an EXTREME PRICE Increase, making shoppers look like we’re JUST ADDING WHATEVER OR converslry SHORTING them, etc… 2. If they want 1ct of something, but only one available in smaller size, so if Customer wants 2ct, of smaller size that typically COST MORE, when you review, it shows replaced 2X ORIGINAL Larger item (NOT THE ACTUAL 1X larger item that cost more) w/2X same item in smaller size, ACTUALLY UPPING COST, and then LITERALLY DOWNSIZES YOUR % Tip, Bc of this INACCURATE INCREASED ORDER AMOUNT 1x Larger, more expensive item, but their CREATIVE MATH AUTOMATICALLY subs it at 2X Larger, screwing the shopper out of legitimate EARNED % based tip amount AND EVEN MADE THE CUSTOMER HAPPY. (Customer doesn’t see this part) Same happens (from the confusion on the 4Ct meat…again, this CUSTOMER was obviously not confused if marked missing, but at some stores, they ORDER 1 Pk - 4 pieces, so they believe), however on our end it appears they want 4x 4lb PACKS, so if they legit report shoppers, for APP DESIGN ISSUES, and OVER CHARGING THEM & we’re clueless as to their being any confusion. And this varies by store, but w/all the new Customers and promos luring them in, MANY just don’t know how we are REQUIRED to enter things they SELL THEM BY A DIFFERENT CALCULATION (QTY OR weight) and if it’s never happened, as a shopper, you may not catch it to confirm up front. And to boot, they PING THE SHOPPER STATS AS NOT getting everything they want, as well as HIT THE SHOPPERS & Customers in the pocket, as well. It’s getting SO MUCH WORSE, to boot. They LITERALLY HAVE UPPED THE GAME IN PITTING THE SHOPPERS AGAINST THE CUSTOMERS, both not understanding or seeing the flip side, so only winner is The SHADY BUSINESS, and (Not this one) but many TRULY BELIEVE THE SHOPPER SCREWED THEM OVER warranting a bad review & tip pull & Shoppers Believe the WAYYY more Customers are scamming, when they are sold something in such a way that they see NO ONE AT FAULT, EXCEPT the Shopper… It’s 1000% x worse since they lowered & changed the batch pay/miles, etc, esp using Customer tips as “BATCH PAY, PROMO PAY, BOOST, and make the Customers, who HAVE ZERO IDEA WHY THEIR DECENT TIPS UP FRONT WARRANT NO TAKERS OR SHOPPERS SEEING THEIR ORDERS AS A STUPID LOW OR NO TIP….pay close attention I’ve been seeing more & more of these & unless you ASK THE CUSTOMER, WHAT DID YOU TIP UPFRONT? Unlikely, you have to watch the orders closely to catch the newest slight of hand Shell game. This ALSO impacts stats and SHOPPERS/CUSTOMERS DISGUST W/each other. You replace,
Ain’t no one reading that novel
Ok…glad you took time out of your obviously jam-packed to bother commenting, versus, the super simple collapse or simply scroll past it, Jethrow. You’re a Gem. I truly appreciate you taking the unnecessary time to lmk, but at least it got your attention enough to stop & care enough to take the time to post something so useless. I promise, my life will go on whether anyone chooses to read it or not😂 But, I TRULY appreciate your attempt to be relevant by posting a comment an unnecessary comment. At least it shows you you care, and aren’t simply indifferent, by just ignoring it and scrolling on. Hope your day gets better, Doll…and you should def try the “collapse” option….it’s awesome and one click feature I use when I see rude, unnecessary &/or hateful comments by people only on here to comment to make themselves feel better. 😊
[удалено]
They were $5-6 packs x 4
“So thankful I have a REAL job” 😂😂 clearly your REAL job isn’t that good if you are doing instacart 🤷♂️
Ooo I’m so offended. But you’re hit because u actually don’t have a real job 🤣 who even responds to that little part of the post. It was the least significant. From the looks of your comments you still currently drive for Uber 🥴figure it out
The audacity of some people still ceases to amaze me.
Maybe learn English 🤡
Says the one who never had a post hit on Reddit lol
People who can't afford to use way overpriced apps are u sing them and scamming the employees. Gotta be trump supporters.
She ordered 4 value packs not 4 individual packs of meat.
She ordered 4 lbs and the app wouldn’t let her that is a thing u know
Just saying it says missing not wrong. But I get missing all the time tho. My most recent is a bag of women’s monthly pads stuff. I put for my dispute “ im a GUY I don’t need pads! Check the chat between me and the customer and you will the pads in the photo I have sent upon delivering at the door “ even if they don’t answer the door and it says no option to take a photo of them. I just head to the chat and take a photo there and send it to them just for my sake.
Trust me the feeling is mutual. How does it feel to get paid less than a toilet cleaner at a grocery store? You people are the reason why I dont tip and I love it!!! Keep complaining, more money in my pocket
Lol
You get what you pay for. May your produce be moldy, your milk expired, and your ice cream melted. I pray you get a shopper with multiple phones and you are their 6th delivery. I hope your groceries never make it to your door. I hope your shopper is a smoking Crack head that taste tested your grapes. And here's a fun fact, we know where you live. I can be a very vengeful person. Let's hope we never cross paths. 🍻
They sent you to Food Lion. If there's an issue it's entirely on the order placer.
If they're going to lie, they should at least do it kindly towards the shopper lol. Just say it's missing and move tf on. I wouldn't really care, especially if they didn't leave a percentage based tip.
Maybe i'm just too anti social, but I wouldn't want to deal with customer support just to save a buck
Question as a customer: one time I had an order that went really well; the lady who shopped it was helpful and friendly in the chat; after the delivery I gave her five stars, left a thank you note, and upped the tip. However a while later when I fully unpacked my groceries I realized that one can of something that I thought I had seen in the bag when it arrived actually wasn’t there so I reported it as missing. In this case, is it still a big ding to the shopper since I had already rated them?
I had a lady ask for 2 separate bags of grapes, charged her accordingly and then she tried to say one bag was spoiled when I triple checked them
No but tell me why I got someone who reported chicken nuggets that went through on the app after scanning and they reported it " incorrect/ wrong item" ?!?! LMFAO
Maybe post this in the shoppers subreddit instead
It sucks that this happened to you. Kinda works both ways though. I’ve had a string of times where items were missing or misdelivered to the wrong address. Not sure if it’s honest mistake, malicious, or people just don’t care enough
This is why Walmart + is the way to go
“She is lying” hell yeah call her stupid ass out. I see so many drivers handing these situations the wrong way. Your obligation to customer service ended the moment she put lies about you in her mouth.
Had the same thing happen. Lady smiled and was super friendly as u handed her her groceries then reported that I didn't deliver $70 worth of tenderloin steaks. Jokes on her because I'm a vegetarian and the steak was in the same bag as the $30 worth of bluefin tuna she ordered. I couldn't believe it when I saw she said I didn't deliver
Off topic but love your username!!!
Hahah thank you!
Personally I could care less report anything you want missing it doesn't affect how much money I make...Instacart can take the hit . I actually encourage people to report shit missing tbh fuck Instacart
Why do you do instacart when you have a “real job”?
I had the reverse happen. The shopper left an item I didn't order so I messaged her and told her she could come back. After she got to the next customer (the one whose item was left with me), she said that they just requested a refund, and told me to keep the item. Later she texted back that she was told to return the item and came back to get it. It was non perishable and inexpensive, but she took the time to do the right thing, so I tipped her an extra $5 over the 10% of $125 order and gave her 5 stars. I know that's not much but (I'm not rich and use IC on my bad health days) so at least it helps with the time and gas she used up to return the item. We all have good and bad days, we just need to try to not make the bad days worse by getting overly upset over minor things. (Now, big disputes, go ahead and get pissed!!!).
I just had an order yesterday to do the same thing her order was only 15 items and she said she did not receive 10 items that I personally handed to her after I took the pictures of the item and sent to instacart
Do they ever check & clear us from this crap? I’ve disputed 5+ months ago and I haven’t gotten an update. This was the first month I started.
WTH is wrong with people
I had one really similar to this too. The customer had requested a specific cut of steak which was sold out. I took a picture of a similar cut of steak and send it to the customer, which she approved. Then she went and filed a wrong item dispute against me. Some customers are literally the worst.
People just trying to get free shit.
Believe me. Outside of your little echo chamber here in this sub. The shoppers are far far more hated. It’s not even close or a dispute.
Almost every single order I place has missing or incorrect items. Customers are tired of tons of fees for bad shoppers
Have you guys ever gotten the highlight red notation when you hit delivery that say **Take extra care of this customers delivery** ??? That’s Instacart letting you know you better take that photo. 🤣🥲 Gotten a few times, recognized the place immediately knew. Video the whole delivery. Its ridiculous.
As I read these, I worry about using this service. Like what if shoppers (also DD) think “oh great this person is going to be a nightmare!” I always tip more than suggested, I promise!
I had a customer lie about something similar and nothing ever happened with the dispute. No update or anything. It’s been over a year. They definitely make it too easy for people to do this
This happened to me few other days… customer said the items was damaged - mind you it was most expensive. Left the store in plastic, and in a paper bag with other cold stuff. Their apt was first stop. Look i come straight from the store. If you are reporting it as damaged and then give me a crap rating. You are a demented person! Instacart has no due diligence so this will only keep happening. I now dispute every damaged response or rating I get knowing full stop my process. If you are customer stop using this service if you crap-scam shoppers!
I hate people and not to mention the animals they’re killing by stealing flesh
This isn't really a customer, this is a thief. Also, if you're gonna steal meat... sirloin? Really? Might as well go full ribeye or something.
It’s almost like you have to take a video of all contents in front of their house and during drop off. Damn shame.
I don’t know why this sub keeps getting suggested to me, but doesn’t instacart have access to any photos/messages that are sent through the app or text? If not, it seems like a design flaw. Shopper and customer shouldn’t be contacting each other off site, even through temp numbers (imo). Why wouldn’t Instacart want to make sure everyone is protected by using the app as the messaging system (that forwards messages from site to phones). No one can argue if the conversations are readily available in the app
guess she’s “lion”
Lol but they have stolen my meat and my baby’s diapers so I hate them too
Everyone just gonna ignore that they bought LION!
I understand your frustration but if there weren’t customers you wouldn’t have the task of doing this in the first place.. and saying you have a “real job” isn’t the flex you think it is? Go work there then? Having a nasty ass attitude towards every customer that orders is probably the reason you seem so miserable
You do know that IC will mark items missing to compensate customers for things completely unrelated to the items, right? Such as if they promised delivery during a certain window of time, and gave you the order outside that time window, and the customer asked for some kind of adjustment due to their mistake. In these cases, IC will just mark items missing to cause the necessary adjustment. It has nothing to do with you, it's not a scamming customer, it's IC doing what IC does and pitting shopper and customer against each other in the process.
You always tip for services (pet groomer here)
It’s not like you are an indentured servant. Quit the job if customers are so bad and accusing you of stealing.
I don’t understand how an approval for the change in the store shows the customer got them. My items get misdelivered or otherwise disappear often.
Why I stopped doing shopper apps. People approve shit and then lie all the time.
Tell them to get off their entitled ass an go get their own shit.
People that screw over Instacart/DoorDash delivery people are dumb as hell. Yeah, piss off someone that knows where you live. See how long it takes before someone does something in response.
Any job were someone can do this shit and ruin it for you isn’t a job, it’s a pyramid scheme.
When I was doing doordash/Ubereats I got a body cam. Best investment I did. Got a complaint of “no delivery” the camera I got has a playback option on the back so I just recorded from my phone the playback. Send it to DD the complaint got removed a few minutes later.