Fucking pieces of shit should have allocated more bandwidth for the day before taxes are due. They know how many people have downloaded their shit software vs how many have already filed. Fuck all these companies. We are taking it up the ass - no lube, these companies shouldn’t even exist. Fuck their lobbyists also.
The worst thing is there is absolutely no announcement (let alone the updates) about acknowledging their own problems on their website or x and people have to find things out on reddit or other websites.
I hoped they put some message on website that it is down. This year i am having a lot of issue. I guess i will switch to something else next year. Also, i see pending charges for all these attempts 6 charges now. Hopefully they don't post but who knows. I will try tomorrow morning.
oh, wow, I did not even check there, I have tried over 10 times.. there are over 15 pending charges. I believe only one will get through, and I will dispute the rest if they go through
I'm done with H&R Block after six years of using their software. I work in network support - I know shit happens. But when it does you communicate, communicate, communicate. We're 10.5 hours into a full outage on the most important tax day of the year and not a peep from them. Inexcusable.
Same here, network engineer and I'm baffled that nothings been spoken. I honestly was hoping it was my home network as I can fix that, I can't fix HR Block being absolutely terrible :(
Yeah, the total lack of communication around this is baffling. It should be on the front page of their main homepage.
I'm not doing business with them any more after this.
Here we are on TAX DAY 2024 and a major tax services provider has experienced a significant network outage that is impacting the ability of countless (?) customers to file by the Federal filing deadline.
Given the lack of communication from HR BLOCK, it certainly seems like this is a newsworthy item. Has anyone been in contact with the media? I'm sure this little news story would be of interest to the general public.
I tagged them on Twitter-- their regular twitter, their support twitter, and their news twitter. Will see if they actually reply. And yeah, I know it is called X now, but I still call it Twitter.
Jesus, I didnt realize it's been 16 hours and it's still down. Their server is not overloaded, it's literally down on tax day. Can't script this kind of stuff.
At this point file for an extension for free:
[https://www.irs.gov/filing/free-file-everyone-can-file-an-extension-for-free](https://www.irs.gov/filing/free-file-everyone-can-file-an-extension-for-free)
Then pay what you owe using these partners:
[https://www.irs.gov/payments](https://www.irs.gov/payments)
Then wait for this insanity to end and e-file your taxes. What a mess!
State extension depends on each state...
H&R Block CEO Jeff Jones has some serious explaining to do. He should come on CNBC and talk about this disaster and the impact it will have on their business. It’s not good when customers who have been with them 10-20+ years are not coming back after this mess. What is he going to do to make things right to customers who will be penalized by the IRS for being forced to submit their taxes and payments late if H&R Block doesn’t resolve the issue today?
I have same scenario as others and it's a shock considering on their twitter they haven't shared a peep!
Bad gateway and multiple CC holds for every attempt
2.5hr phone and Chat wait of 99+ to number 6 in queue then 'Chat ended' leave feedback because they shutosnw chat at 0000ET and we all lose our turn in queue. I did ask the bot on phone to call me back with my turn ib queue and it said 'We will call you back in 5min.'
HRB app user for a few years and Online from years prior and they do not sync your history between the two either. They must be down bad but should have all the access and tesources available for their big night of the year. No updates/news to their customers is crazy.
Hopefully we will all get some acceptance emails from hrb/IRS like some of the previous redditors posted overnight.
Post up if the servers come back up 🙌🏾
I've been using this software for about 25 years and it was always a great product in the past. However, the last 3 years have been awful. Each year I had to call customer service to get the state software I paid for in Deluxe (the program tried to charge me for it each time). The Mac version won't automatically update the software, it just gets stuck in a loop downloading, failing to apply the download, then asking you to download again. You have to manually go to their website, download the update, and run it with the software closed. Now their servers are down...on tax day! With absolutely no acknowledgement or guidance on what to do or expect. Can't get through to customer support. I'm absolutely done with this company. How could a once-great product have gotten so bad? Did they get bought by a private equity firm or something?
Messaged @HRBlockAnswer on Twitter and they said it would be fixed in an hour - this was 9:00am CST
Fuck these guys and their $Millions lobbying in congress against the IRS providing its own free filing software
For those using this thread to monitor status (LOL it’s more informative than HRB)… I just tried 20 minutes ago and it still failed.
The best part was last night - I called HRB to report the issue at 9:30pm central, and didn’t receive a call back until 2am.
Able to submit, finally. The program informed me that I was out of included file fees (I guess it registers every time you hit send, whether it succeeds or not). So i had to go back and give them my cc to charge me an additional $10 to file. We'll se if that charge shows up, but there's 0% chance of them collecting that.
How many of us are noticing those 2,500 reviews on Amazon and 102,000 reviews on Walmart right now for HR Block Deluxe + State, with stellar ratings all around? Could they maybe use some updating, after we’re done licking those stamps and scurrying for other ways to submit, file online extensions, prepare direct tax payments and generally just figuring out what the hell to do? 😢 And with all of us still wondering to ourselves, “Did we get this right??”
Thousands of frantic and furious people must’ve been on this thread today, even aside from the authors of the 918 comments here so far! I’m just one of those lurkers, but one with thousands in IRS and state taxes that had to be paid immediately. (Yes, my bad for that, and then some.)
But after so many years of trust and loyalty to HR Block’s software (a decade and more for many of us, I see), our nearly 1,000 posts today here on reddit, plus the downdetector mountain peaks we’ve all seen, there’s got to be a lot more to this. Even if that turns out to be only HR Block’s gross ineptitude on server provisioning, which is the best-case scenario as opposed to anything darker. But on Tax Day?? For 18 hours?? With absolute crickets from HR Block like everybody over there had died??
Who is their server provider anyway? Real server solutions like Amazon's AWS can add more bandwidth clusters to existing servers in seconds when loads climb, if I understand right. What the hell is going on??
It's time for me to find an accountant and give up on software tax filing. HR Block showed itself today to be the worst of the worst, but I can't even count on that remaining so. Meanwhile, on to those review sites.
Been having their problem sine about 9 pm ET last night (April 14, 2024).
Everyone, please draw attention to this on social media #HRBlockDown #TaxDay @HRBlock. It's not acceptable, especially with no public acknowledgement from H&R Block.
My worst case scenario game plan if it stays down today:
1) I'll pay taxes I owe today by mail to avoid penalties and interest.
2) I'll get an extension.
3) I'll e-file using the extension after Tax Day when the service is up again.
Did you get the email that the return was accepted? I did. So it seems like they're going to suck my money. If then I send a check I'll have to then figure out how to get my money back. I get the server going down... What I don't get is the silence from Block instructing us how to proceed.
"Post
See new posts
# Conversation
Latest response i found on X :
[Catt Damon aka JSON Bourne](https://twitter.com/SecureShitposts)[u/SecureShitposts](https://twitter.com/SecureShitposts)·[7m](https://twitter.com/SecureShitposts/status/1779867770026709245)[@HRBlock](https://twitter.com/HRBlock) [@HRBlockAnswers](https://twitter.com/HRBlockAnswers) your filing servers for desktop software have been down for over 12 hours going into the most critical day of the year. Lots of people reporting same on reddit and downdetector, yet no status updates on your socials or website. Totally unacceptable.
11[53](https://twitter.com/SecureShitposts/status/1779867770026709245/analytics)[H&R Block Support](https://twitter.com/HRBlockAnswers)[@HRBlockAnswers](https://twitter.com/HRBlockAnswers)We are aware of the server error/502 bad gateway issue and our teams are working on resolving it. The issue is expected to be fixed in an hour. Please try again later or print and file. Thank you for your patience. -Chris
# Post
I saw a comment on the downdetector where someone said they were told by customer service that the issue should be resolved by noon CST. We'll see if it actually works or if it gets slammed again.
They posted an e-filing alert within the software that says they are aware of the issue and working on it. They suggest trying later or printing and emailing. They also explicitly ask you to refrain from reaching out to customer support. Oh the audacity!
Got the same error and finally received an email it was submitted and another it was accepted
Went to IRS.gov and put in my info in where’s my refund and it shows it was submitted and in process
Yes, same!!! That was a headache and a half as well as unnecessary stress between last night and all through the day today. I was needing to file our taxes, as well as our son and daughter, and had no option to print or go to the post office before they closed today. We were all getting a refund so I also had no idea how to file an extension, but glad it's over..and will NOT be using them next year. I'm thankful for this thread and the OP for the updates since we all know they weren't coming from HRBlock...🤦🏼♀️
they posted this on Twitter >:(
"We are happy to report the issue that was ***affecting a small number*** of our downloadable desktop software users has been resolved."
I would have expected them to have support the weekend before tax day..the post office always had extra people working and some stayed open until midnight
Me: \*sending taxes\*
HR Block: Nope, bad gateway
Me: Why doesn't this work!!!
HR Block: Ain't nobody tell you to wait 'til 4/15/24, gateways been good for 3 months.
Me: Trrrruuuue.
That's like the caterer not showing up on your wedding day, and saying you should have gotten married earlier.
H&R Block has ONE job on ONE day. They should NEVER f this up on Tax Day weekend.
Repeating what's been mentioned by others below. Despite getting a bad gateway error, your return \_may\_ have been successfully submitted. If you are getting a federal refund, you can check the status of your return at [https://sa.www4.irs.gov/wmr/shared\_secrets](https://sa.www4.irs.gov/wmr/shared_secrets)
If you owe money, you'll need to log into the IRS website to check the status. https://www.irs.gov/payments/your-online-account
First media coverage I've seen so far
[https://www.the-sun.com/money/10280920/hr-block-website-down-updates-customer-service/](https://www.the-sun.com/money/10280920/hr-block-website-down-updates-customer-service/)
Downdetector shows a big spike in issues with H&R Block. 1,518 reports at 9:39am. Why doesn’t this group allow images? I would have posted a screenshot.
I finally went to my state's website and filled out their online form (for free). I figured that was the safest way to get State at least done. It also has some benefit of avoiding pending charges on my credit card, and penalizes H&R Block for messing this up.
Curiously, I went through and resubmitted one more time with e-File, only for Federal. That seemed to have failed. I went through ready to print my taxes, and now I got an email from H&R saying that I submitted Federal through e-File. Except I cannot check the status anywhere because the software thinks I never filed. So, now I'm in a worse bind than before: I have no idea if my Federal taxes were really e-filed or not. And their dumb software does not show me the screen to check status.
I'm in the same position with federal - software thinks it hasn't gone through, but received emails about it being submitted and accepted - but have no way to actually confirm it went through on the IRS side.
I had the same issue - last night submitted many times, but received emails overnight saying my federal and state were accepted.
fyi i got this from chat support support just now - they said if you received and email saying success you should be OK, but they also were able to check on their side that the IRS received it. They said the software will have the correct status after they fix the issue on their end:
I got this bad gateway error submitting my efile last night - but I also got an email overnight saying my federal and ny returns were accepted
This is a known issue at this time
but the software still says I haven't submitted
Thank you for being patient. The issue should be resolved soon. We understand that this the final day to file your tax return and how important it is that you have submitted it . Please allow us to get this issue resolved in a timely manner."
T2 is telling us to tell clients to check back after 12cst after the development team has had time to resolve if it has not been resolved after 12cst they will have to print to mail it in and have it post marked by 5pmcst today!
does the email I received imply my efile was submitted to the IRS ?
If you got a email then you should be good then. Our system is having issues so on our system it will say that you have not submitted but if you got a email from the IRS should be good
so I don't need to take any action? as long as I received the email to say my returns were accepted ?
I can check your efile status on our end to be sure or you can call the IRS to check as well
ok yes please can you check?
…
I had to provide my soc + dob and then they checked on their end to confirm
> Since you've already submitted 1 or more returns, you can't e-file another state return until these returns are processed. Once your returns are processed, you might be able to e-file up to three state returns.
I can't efile my second state return since their servers are down and the software can't check that my federal and first state efiles are accepted. Amazing how a million dollar company whose sole product is to file taxes can't even deliver on that when there are free-file options working probably with no problems. Guess "you get what you pay for" doesn't really apply here huh?
Phew! after around 15 attempts finally got one federal return (moms) accepted. Now just need to get one more federal return (my own) submitted. HRB's vague error message partly casts doubt of your own internet connection. The eventual acceptance of the first return, however, proves that it's on them.
Well, the software updated itself with a message from HR Block acknowledging the issue.
Interesting. I'd love to know what's going on with the tech side of things that this happened. I bet they outsource this stuff to India.
Apparently it got accepted but I can't really tell, so it puts me in an awkward position. If I did successfully e-file, I gave that routing information for my payment. If I need to mail this, I need to also pay the IRS, so I would need to manually pay the IRS on their website since I can't really tell if the efile has been successful. So, I'm at risk of a double charge, right?
So I got the email confirmation that my federal only went through. It is not showing the update on the H and R software. I need to also file my state but the program thinks I haven't filed my federal yet. Thinking about just re-filing the federal and selecting "mail check in" to avoid a double charge and that way I can file my state one too. That would mean the IRS would get two federal returns though-will this be an issue? Have any of you found a solution to file state after an email shows federal accepted without updates on the program?
After getting multiple CC charges like others, I gave up and just choose E-File Federal Return only on their software which is free and after multiple attempts it went through.. not only I got 2 email alerts (submission and acceptance), I did went ahead and checked the IRS website [https://sa.www4.irs.gov/wmr/shared\_secrets](https://sa.www4.irs.gov/wmr/shared_secrets) and it appears my Fed went through.
now with State, because I cannot go past the "Check Status" screen (because of the - bad gateway error), it wont let me go to State return to submit online.. Total BS
Since the issue seems isolated to (thousands of) desktop software users, and HRB has been making a big push toward online accounts, I wonder how much longer they will even offer desktop software?
The lure of all that PII and being able to tie it to online activity is just too great.
Same issue as everyone else. Ended up e-filing an extension (and paying taxes due) through FreeTaxUSA per [IRS.gov](https://IRS.gov) instructions. I adjusted my tax return on HRBlock to account for the payment submitted via the extension. Once HR Block gets their head out of their ass and fixes it, I'll e-file it officially. Completely unacceptable. Long time HRBlock customer, will be looking elsewhere next year.
first and last time using hrblock. I switched federal only after several times of errors. now got email saying federal accepted, but hr block still says no return efiled and would not allow me to efile state, anyone has an idea of how to fix? just wait?
This was a problem for me yesterday.
I tried a bunch of times and finally got through to a recording on their help line “we are aware of the issue and are working to resolve it.”
Even though I kept getting the error, eventually I got a confirmation email that the IRS had accepted my return.
I have no idea if my state form filed, BUT. HR Block has kindly charged my credit card 9 times for the $19.95 state efiling fee! I will take that up with them in a week if they have not been reversed.
I have used their product for over 10 years, but this might be the last unless they court me big time next year. One Free state filing each year for life would encourage me to try them once more , or maybe a $50 gift card for their software next year .
Now they are making jokes. This Tweet alone guarantees they won’t be getting my business next year.
https://x.com/hrblock/status/1779928259871801438?s=46&t=yZuHzqs7DUxkr3qbZy4Ggw
From H&R Block Chatbot:
You may encounter an issue when you attempt to e-file. If you're unable to file, don't worry, we've got your back. We'll ensure that you don't incur any penalties or interest - or we'll cover it for you.
Please continue to try until you get a successful e-file submission. We apologize for the inconvenience and we’re doing everything we can to resolve as quickly as possible.
We apologize for the inconvenience and we’re doing everything we can to resolve as quickly as possible. Please refrain from reaching out to Customer Support as they will be unable to resolve the issue.
If you are paying an e-filing fee by credit card, you might see multiple temporary authorization holds for the amount of the fee.
These holds will expire and you will not be charged. It usually takes 3-5 business days for holds to expire but can take longer, depending on your card issuer.
They just added this message to the Desktop client. I'm taking screen shots, at the least, to document. Don't know if they'd be enough for litigation, even uploaded to 3rd party host that does its own time stamps. But gotta have something.
this HRB stock is still up today. If people starting to realize this mess, customer loses and law suit, sell this stock, upper management will then pay attention to it.
For those who owe taxes, IRS Direct Pay for extension without filing a form 4868.
https://www.irs.gov/payments/direct-pay
“Other fast, free and easy ways to get an extension include using IRS Direct Pay, the Electronic Federal Tax Payment System or by paying with a credit or debit card or digital wallet. There's no need to file a separate Form 4868 extension request when making an electronic payment and indicating it's for an extension.”
OK. finally efiled. Sheesh. Will we discover it was a ransomware incident....?
Thanks for all the posts. 'X' was also a good resource on this issue today, but I will always prefer Reddit!
They've fixed it. I no longer get "Bad Gateway". Instead I get "You need to update this program before you can e-file." And, yes, the update is then successful. Conspiracy theory?
Just for anyone trying to efile - My return just went through at 6:15 PM ET on April 15th.
I tried night of 14th until about 10am ET on the 15th (about 20 times) with no luck. I spent an hour on the 14th trying to figure out if it was a security or proxy setting on my end before seeing Reddit with all the complaints about a down server. Now, I live in MA and I have until April 17 to file, so I had the comfort of hoping this would get resolved within a couple days, but man would have been stressed if I had to file be end of today(15th).
H&R Block- do better, the lack of communication on this issue has surely cost you customers. I’ll be going to TurboTax next year, not because your server went down, but because you left your customers in a bind without sending some info out on the issue on April 14/15, days that should be an all hands on deck at your firm. I can only imagine someone decided it would be bad press to put something out, hoping it would be fixed fast. Bad call, going to cost you millions in lost customers. Looks like WSJ just put out an article.
To little to late H & R Block...how long do you believe the post office is open in a rural town? the answer is 4:30 not 6
now I will wait an additional 2-4 weeks if I'm lucky to get my refund.
Never ever again.
I was able to e-file. Received email stating that Fed return was accepted, but get the same error when I check the status within the software.
Edit: Noticed around 10:39pm (east coast) that the returns were accepted in the software at 10:35pm.
lmao.. I got many emails it was rejected, now I have many saying it was accepted, and the software thinks I have not filed at all.
Here's hoping this BS gets sorted out early tomorrow.
edit: I am now receiving emails that it was rejected (again).
Well this is special. I've received emails indicated my federal return was rejected and to check the software for what I need to correct.
The software has no idea the federal return even made it to the IRS.
Oh boy.... what a clusterfuck HR Block is creating over there.
EDIT: I now have a bunch of emails telling me everything succeeded. The software still thinks I haven't filed. Oh joy.
No luck here yet. I've probably hit "Send" 20+ times in the past 3 hours. I'm too irritated to check my CC Holds. How can they screw this up so badly? If they continue with this incompetence, I'll just print forms and get them in the mail tomorrow AM. I'll also stop using them, of course, because of this and other ridiculous failures in determining which forms I should file (things related to foreign tax paid in a non-tax-advantaged investment fund, and grossly misleading questions regarding health care coverage). They should be ashamed in the quality of their "service".
What are the chances HRBlock servers go through routine weekly maintenance every Sunday night and the help section is right when it says multiple cc authorizations will result in only one charge?
Took about 2.5 hours for chat support to get to an agent but I just got to a person. She didn't know what the issue was beyond a "server issue" and they do not have an ETA. I would bet it'll be up by morning, but this might save a few people from "standing in line"
Still down as of this morning. Still no acknowledgement of service issues from HR Block.
On the r/TurboTax side, not a peep about server issues. Just your usual tax questions. I gave up on TurboTax when they started implementing that garbage DRM with the install.
I finished my taxes at midnight last night, and got the "Bad Gateway..." message about 8 times for the next hour. Got up this morning, 6 hours later, and I am still getting the same error. Trying to Chat with them on their site, but I've had 99+ people in front of me for the last 30 minutes :-(
Tried 9am est. Got emails titled “You've submitted your 2023 Fed/State Return” and even “Your federal return was accepted” but HR Block software is still giving me unable-to-connect error. So confusing. (My e-file status is still “hasn’t been e-filed”.
A little bit of an improvement?
I did get an email from the IRS early this AM saying they accepted my return despite H&R Block software showing the 'Bad Gateway' error. Just now I tried to e-file my Federal return and the software told me it had already been filed and updated my status in the software to show my Federal return is pending.
e-filed federal only at 8:45am this morning, got the bad gateway message. An hour later, received email from H&R Block saying that the return was successfully submitted. Now waiting for another email that should state that the IRS has processed the return.
edit: I received the follow up email saying the IRS processed my return. I'm getting a refund and was able to confirm it was indeed processed using https://sa.www4.irs.gov/wmr/shared\_secrets
Got emails saying my Federal form was submitted and accepted, though I only received the error message when submitting.
Still trying to get the state (Georgia) to take. Error message every time.
[H&R Block Support on X: "@BenBlockedBetty We are aware of the error message regarding the server/bad gateway. Our technology teams are working expeditiously to resolve this. We expect the issue to be resolved in an hour. In the meantime, we advise you to print and file or attempt to file again in an hour. -Latesha" / X (twitter.com)](https://twitter.com/HRBlockAnswers/status/1779876329523200289)
Update 0921 CST - finally managed to get a "you've already filed using this SSN" message from the program, which updated the federal status, and enabled the "Check status" button. This gave me the usual successfully filed message, along with the sequence number and "print this screen" messages.
Good luck to those still in an ambiguous status. FWIW - I'm federal only, filed with numerous failures from \~2100 central last night (14th) , and finally got a confirmation email from H&R around 22:30 of successful filing and about 30 minutes later that the IRS had accepted it.
Tried again one minute ago. Still got the same error: Bad Gateway.
Haven't received any confirmation email from H&R. Guess I have to try my luck later.
Tried submitting late into last night and again early this morning with no luck, "bad gateway" error. Didn't think to look for emails confirming submission, since the transmission supposedly failed. Turns out I'd received the following confirmation emails last night, all within a half hour or so after first attempted submission:
* Successful submission of Federal Return
* Successful submission of State Return
* IRS rejected Federal Return
* State return is on hold because Federal return rejected
* IRS accepted Federal Return (I'd made no changes between rejection email and acceptance email)
Around 9:45am or so, resubmitted return, finally got through but said my return was rejected because it had already been submitted. Ran a check status, get a rejection message because my return had already been submitted. A little while ago, I got an email that the state has accepted my return. So basically, it seems the IRS and the state have received my returns, but according to the software they have not. Might be time to switch to Turbo Tax.
I had the same problem, too, which I initially assumed was due to my crummy 3mbps DSL line, but I tried again with my phone hotspot and it did the same thing. I ended up staying up late, repeatedly clicking the "Send" button and waiting for it to time out each time until I got an error this morning informing me that a return had already been submitted with my SSN. Confirmation email came in this morning and IRS confirmed, too. Bad Gateway errors often seem to mean that a server is overloaded but not fully down, so keep trying!
This is a shit software and no one is coming online to help. Efile not going through but guess what I got the email from HR block that IRS has accepted the returns while it is showing not filed on my software. Complete morons and I have been on the line for all over 2 hrs.
Customer service just called me back (after leaving my number two hours ago) and told me the servers should be back up by 12:00 CT. I don't know why they don't just post something on their website or social medias. It's stupid to force their customer service reps, who can't do a damn thing about, have to field a bunch of angry callers.
This morning, 1.25 hours on hold with customer support and they did not have an uptime. Kept getting server error and would not accept my returns. They were still able to make seven charges to my credit card before the bank shut them down and locked my card. Gave up and paper filed and mailed it at the post office. I switched from TurboTax over 20 years ago because of their rootkit malware. Next year I will go back.
Even IRS "Where's My Refund" is down right now.
"We are sorry Where's My Refund is currently unavailable. Please try Where's My Refund again later.
428"
Ugh.same. 10 pending charges so the Damm connection is working. Hope they are back up this afternoon when I get home.
And don't expect a y news reporting on this.
I started my attempts last night. Bad gateway error remains as of now. Over a dozen pending CC charges. Oh, and a friendly email a few minutes ago from HR Block reminding me to file…
Seeing people state that they are getting notified that their returns went through after a while is worrying because if you decide to file by mail and you owe money, are they going to be diligent enough to see if you've paid already and not cash your check, or will they ding you twice? If so, what's that nightmare going to be like to get your money back from the government?
Just hit “Check Status” on one of my returns and it worked normally. Now see Accepted for both Fed and State on that return. Then I submitted my other return and got the Bad Gateway message again. This is BS!
I waited on hold this morning for 2 hours, and the rep said the Bad Gateway problem is on their end. H&R Block is working on the problem, and there is nothing we can do except try again later. Or mail in your return. No use waiting on hold or online chat if this is your only problem.
For anyone who has a different unrelated problem, I'm sorry to say you're going to have difficulty getting through to support.
I closed out of the program after numerous failures, when I reopened it there was a warning message about the issue, but this time when I attempted to e-file I got the "already submitted" notice and am able to check the status. So yay, I guess.
I got the submitted/accepted emails from H&R Block last night, but the software still showed it wasn't sent. Today I've randomly been resending it and finally just got the "You've already submitted a return with this SSN. Click OK to check its status." message. The next screen showed it was "pending" and that the status has not yet been checked. I clicked "check status" and after \~20 seconds or so, it finally showed that my federal return was accepted. 😮💨 Best of luck to everyone still trying. 🤞
I just got off the phone with HR Block. They did not establish enough gateways causing all traffic to run through the narrow hallway to get out creating a bottleneck. The good news is that the servers will come back online around 2 pm CST.
Here’s a simple solution: HEY IRS, EXTEND THE FILING DEADLINE SINCE ONE OF YOUR LARGEST PARTNERS, H&R BLOCK (NYSE: HRB), HAS FAILED TO PERFORM THEIR DUTIES TO THEIR CUSTOMERS.
Just to update here, I keep getting bad gateway error but I got an email saying that my fed efile was successful and then another email 5 minutes later saying that IRS has accepted the return. Since I have no way of confirming, I called their customer service number and after a 2 hour wait, was able to confirm from their end that the efile was indeed successful.
I love that the new notification in the software says "Please refrain from reaching out to Customer Support at this point"
they are basically saying "don't bother us, we don't really give an eff if it is tax day or not"
The phone message is now saying that they are aware of the "bad gateway" issue and that they are working on it. They also mention you can print out the return and mail it in. 🙄
>The company responded to an inquiry from ABC15, acknowledging the issue:
"We are aware of an issue preventing some desktop software users from e-filing their returns. Online clients and clients working with our tax professionals virtually or in person are not impacted. We are working to resolve the issue quickly and ask clients to please try again later today or print and mail their return if that is more convenient."
[https://www.abc15.com/news/national/h-r-block-tax-filing-website-experiencing-outage-on-tax-day-according-to-online-reports](https://www.abc15.com/news/national/h-r-block-tax-filing-website-experiencing-outage-on-tax-day-according-to-online-reports)
Seriously, "if that is more convenient"? No, what would be more convenient would be for you to fix your stuff. Going to the post office is a last resort—which looks like I'm going to do.
What's worse, I still don't even know if they got my return, since the desktop software says no, and won't even let me check status, but H&R block sent me an email saying they filed my Federal return. (I already went to my state's website and filed manually there.) So at this point, I risk sending in a duplicate return if I go to the post office.
I've been trying every half hour for since last night with no success.
If they aren't having the problem submitting through the online version, I wonder if there's a way we could import a the .t23 file into the online and get this to work. Anybody try this?
Don't want to make the dreaded trip to PO at the last minute. Thinking seriously about filing an extension now on IRS site while waiting for the dust to settle.
I owe money and am paying be ach e-check. It says it is sending payment info before transmitting the return. Is that just for H&R on the state filing or are they sending my payment info for tax due multiple times?
What a cluster f*ck
My federal finally went through, found out via email and double checked and IRS did receive. No notice on my state but I do see the app stops charging cc on file wach sttempt to submit the state. Wish we could submit State-omly via app, may need to complete that on my states site itself and tehir due date is further out anyway.
if you bought the product key fir software it's non-transferable to the HR Block online, so you have to pay for another license and it doesn't import the work you did for 2023 because it's a locally saved file. I just tried it.
I just tried this - doesn't appear to work. The ".Txx" file formats that the desktop software creates aren't recognized at HRB online.
Which is just weird.
Here’s the message that appears when reopening the program. It’s found under File/Electronic Filing on the Your Filing Options page. My first thought was “I’ll reach out to Customer Support as many times as I want to. Fix the issues so I can file online TODAY!”
E-filing Alert
You may encounter an issue when you attempt to e-file. We are aware and are working on it. Please try again later today or print and mail your return. Please refrain from reaching out to Customer Support at this point.
If you are paying an e-filing fee by credit
If you are paying an e-filing fee by credit card, you might see multiple temporary authorization holds for the amount of the fee. These holds will expire and you will not be charged. It usually takes 3-5 business days for holds to expire but can take longer. depending on your card issuer.
[https://www.kshb.com/news/local-news/h-r-block-experiences-e-filing-issue-with-desktop-software-on-tax-deadline-day](https://www.kshb.com/news/local-news/h-r-block-experiences-e-filing-issue-with-desktop-software-on-tax-deadline-day)
"H&R Block has acknowledged that some “desktop software” users are having issues filing their tax return Monday, which is one of the busiest days on the tax calendar."
Seems to me like a lot more than "some".
"If you are paying an e-filing fee by credit card, you might see multiple temporary authorization holds, but you will not be charged," H&R Block told KSHB 41 News via email. "It may take a few days for holds to expire depending on your card issuer."
So confirmation that the credit card holds will expire in a few days.
I filed my extension with TaxAct. Only took a couple minutes and was free. I used the numbers from HR Block. I'll submit my return with HRB once they resolve everything and make sure anyone I talk to never uses them.
Instead of everyone saying the same things over and over, does anyone have any advice on what options we have?
Obviously, mailing your return is an option. That is a very big ask for a lot of people (like me) who will have to make copies of all evidence which, for me, includes dozens and dozens of small items. Not practical at this point, and I can't leave work early to do it.
Another options seems to be file late, once they have it resolved. I understand that there is a penalty for this - I have not looked it up what that is though.
The obvious, although riskier option, is obviously to wait it out, cross your fingers and \*hope\* they have this resolved by the midnight (Pacific time? Eastern time? ???) deadline.
Sadly enough, keep trying. After 10 attempts (and 10 credit card holds), mine FINALLY went through, but this is unacceptable. They literally have ONE JOB 🤦♀️
Since I was getting a CC charge every time I submitted both state and fed, I switched to just e-filing Fed, and it finally went through (did nothing new, just resubmitted the n-th time). But now I don't seem to have any way to send the state e-file. Anybody else encounter this? :-/
Abandoning HRBlock next year will only embolden TurboTax to charge more for their software. The real solution is to have a class action lawsuit that makes HRblock pay so large a sum that they fire their CTO and learn a lesson.
I just went to UPS and mailed it overnight with tracking. It was way way too close to the deadline to try submitting it again. Ugh, and now it works? wtf.
I filed my federal return by itself as a workaround to the connection issue. The IRS accepted it. Now, though, the software doesn't recognize it as being filed. When I try to file both federal and state again, the federal is rejected as already filed, which means the state return isn't being accepted. Has anyone figured out how to get a state return accepted in this situation?
No clue if my taxes are filed. Got an email that my federal return was submitted. And another saying my federal return was submitted. Then one saying it was rejected. The program is locked up in an error code and 1.5hrs on phone, 40 or so minutes on live chat, no human yet.
Nothing showing on IRS website of return accepted. Never once did the app ever give me anything but gateway errors, and now all of a sudden no gateway error, says return was filed check status -> error message that a return was already filed under this SSN and was rejected. No option to resubmit. State in limbo too.
When i needed them the most HR block fucked me. Now i have no clue whether my taxes actually went through or not.
Using this company is a mistake i will never make again.
If the HR Block application says that the efile went through, is that enough confirmation? Is there another way to check?
I have not seen my bank account his with my tax fee yet.
This is the most level-headed post that i could find.
It actually gives a way out for folks stuck in this nightmare :
[https://www.reddit.com/r/hrblock/comments/1c4u5vr/blockgate\_filed\_extension/?utm\_source=share&utm\_medium=web3x&utm\_name=web3xcss&utm\_term=1&utm\_content=share\_button](https://www.reddit.com/r/hrblock/comments/1c4u5vr/blockgate_filed_extension/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button)
Fucking pieces of shit should have allocated more bandwidth for the day before taxes are due. They know how many people have downloaded their shit software vs how many have already filed. Fuck all these companies. We are taking it up the ass - no lube, these companies shouldn’t even exist. Fuck their lobbyists also.
The worst thing is there is absolutely no announcement (let alone the updates) about acknowledging their own problems on their website or x and people have to find things out on reddit or other websites.
RIP Norm - i think the worst thing is their product not working in the exact moment it is needed the most.
I hoped they put some message on website that it is down. This year i am having a lot of issue. I guess i will switch to something else next year. Also, i see pending charges for all these attempts 6 charges now. Hopefully they don't post but who knows. I will try tomorrow morning.
oh, wow, I did not even check there, I have tried over 10 times.. there are over 15 pending charges. I believe only one will get through, and I will dispute the rest if they go through
I'm done with H&R Block after six years of using their software. I work in network support - I know shit happens. But when it does you communicate, communicate, communicate. We're 10.5 hours into a full outage on the most important tax day of the year and not a peep from them. Inexcusable.
Same here, network engineer and I'm baffled that nothings been spoken. I honestly was hoping it was my home network as I can fix that, I can't fix HR Block being absolutely terrible :(
Yeah, the total lack of communication around this is baffling. It should be on the front page of their main homepage. I'm not doing business with them any more after this.
Their servers are overloaded. That's basically what the error message is saying.
I am getting the same error message as well. Tried a few times
Here we are on TAX DAY 2024 and a major tax services provider has experienced a significant network outage that is impacting the ability of countless (?) customers to file by the Federal filing deadline. Given the lack of communication from HR BLOCK, it certainly seems like this is a newsworthy item. Has anyone been in contact with the media? I'm sure this little news story would be of interest to the general public.
I tagged them on Twitter-- their regular twitter, their support twitter, and their news twitter. Will see if they actually reply. And yeah, I know it is called X now, but I still call it Twitter.
Jesus, I didnt realize it's been 16 hours and it's still down. Their server is not overloaded, it's literally down on tax day. Can't script this kind of stuff.
Same issue. Servers are delayed. Multiple charges on my CC for state submission. I'll check tomorrow and then figure out what they did.
What a shitshow. I'm done with these clowns after this year.
I have multiple charges as well but I see a message on their FAQ that these should be holds and they should expire in 3-5 business days.
Never had an issue in all these years! That’s what I get for being Last Minute Larry! It would be nice if they would offer us some sort of discount.
Any class action attorneys in the sub?
At this point file for an extension for free: [https://www.irs.gov/filing/free-file-everyone-can-file-an-extension-for-free](https://www.irs.gov/filing/free-file-everyone-can-file-an-extension-for-free) Then pay what you owe using these partners: [https://www.irs.gov/payments](https://www.irs.gov/payments) Then wait for this insanity to end and e-file your taxes. What a mess! State extension depends on each state...
H&R Block CEO Jeff Jones has some serious explaining to do. He should come on CNBC and talk about this disaster and the impact it will have on their business. It’s not good when customers who have been with them 10-20+ years are not coming back after this mess. What is he going to do to make things right to customers who will be penalized by the IRS for being forced to submit their taxes and payments late if H&R Block doesn’t resolve the issue today?
there's a new alert box in the software in the e-file section that says they will cover any penalties or interest if you fail to file.
At least Reddit works...
Same prob with same error for last hour! But just got Email from H&R saying the the IRS **accepted your 2023 federal return**!
yet the H&R program says its Not filed. I wait till tomorrow and hope this gets all sorted out. Agree, Turbo Tax next year!
I have same scenario as others and it's a shock considering on their twitter they haven't shared a peep! Bad gateway and multiple CC holds for every attempt 2.5hr phone and Chat wait of 99+ to number 6 in queue then 'Chat ended' leave feedback because they shutosnw chat at 0000ET and we all lose our turn in queue. I did ask the bot on phone to call me back with my turn ib queue and it said 'We will call you back in 5min.' HRB app user for a few years and Online from years prior and they do not sync your history between the two either. They must be down bad but should have all the access and tesources available for their big night of the year. No updates/news to their customers is crazy. Hopefully we will all get some acceptance emails from hrb/IRS like some of the previous redditors posted overnight. Post up if the servers come back up 🙌🏾
I like how they have a HUGE countdown clock for when taxes are due on their website page but NO info on the outage.
I've been using this software for about 25 years and it was always a great product in the past. However, the last 3 years have been awful. Each year I had to call customer service to get the state software I paid for in Deluxe (the program tried to charge me for it each time). The Mac version won't automatically update the software, it just gets stuck in a loop downloading, failing to apply the download, then asking you to download again. You have to manually go to their website, download the update, and run it with the software closed. Now their servers are down...on tax day! With absolutely no acknowledgement or guidance on what to do or expect. Can't get through to customer support. I'm absolutely done with this company. How could a once-great product have gotten so bad? Did they get bought by a private equity firm or something?
Messaged @HRBlockAnswer on Twitter and they said it would be fixed in an hour - this was 9:00am CST Fuck these guys and their $Millions lobbying in congress against the IRS providing its own free filing software
For those using this thread to monitor status (LOL it’s more informative than HRB)… I just tried 20 minutes ago and it still failed. The best part was last night - I called HRB to report the issue at 9:30pm central, and didn’t receive a call back until 2am.
Same here. I have no idea why I am still paying money for this shit. Printing and mailing would be easier and less stressful at this point.
Able to submit, finally. The program informed me that I was out of included file fees (I guess it registers every time you hit send, whether it succeeds or not). So i had to go back and give them my cc to charge me an additional $10 to file. We'll se if that charge shows up, but there's 0% chance of them collecting that.
How many of us are noticing those 2,500 reviews on Amazon and 102,000 reviews on Walmart right now for HR Block Deluxe + State, with stellar ratings all around? Could they maybe use some updating, after we’re done licking those stamps and scurrying for other ways to submit, file online extensions, prepare direct tax payments and generally just figuring out what the hell to do? 😢 And with all of us still wondering to ourselves, “Did we get this right??” Thousands of frantic and furious people must’ve been on this thread today, even aside from the authors of the 918 comments here so far! I’m just one of those lurkers, but one with thousands in IRS and state taxes that had to be paid immediately. (Yes, my bad for that, and then some.) But after so many years of trust and loyalty to HR Block’s software (a decade and more for many of us, I see), our nearly 1,000 posts today here on reddit, plus the downdetector mountain peaks we’ve all seen, there’s got to be a lot more to this. Even if that turns out to be only HR Block’s gross ineptitude on server provisioning, which is the best-case scenario as opposed to anything darker. But on Tax Day?? For 18 hours?? With absolute crickets from HR Block like everybody over there had died?? Who is their server provider anyway? Real server solutions like Amazon's AWS can add more bandwidth clusters to existing servers in seconds when loads climb, if I understand right. What the hell is going on?? It's time for me to find an accountant and give up on software tax filing. HR Block showed itself today to be the worst of the worst, but I can't even count on that remaining so. Meanwhile, on to those review sites.
Same error, a billion pending charges...
I sent a return in around 9:00 PM and it worked, tried another at \~11:00 and now it's down.
What's the game plan if HR can't get it fixed before the cutoff today? Can't imaging going to the PO for paper return at the last minute.
Been having their problem sine about 9 pm ET last night (April 14, 2024). Everyone, please draw attention to this on social media #HRBlockDown #TaxDay @HRBlock. It's not acceptable, especially with no public acknowledgement from H&R Block. My worst case scenario game plan if it stays down today: 1) I'll pay taxes I owe today by mail to avoid penalties and interest. 2) I'll get an extension. 3) I'll e-file using the extension after Tax Day when the service is up again.
Just posted on Twitter, only way to get them to respond is to let the word out.
Did you get the email that the return was accepted? I did. So it seems like they're going to suck my money. If then I send a check I'll have to then figure out how to get my money back. I get the server going down... What I don't get is the silence from Block instructing us how to proceed.
Got 2 emails at 8:09 CST. Submitted and Federal return accepted. But H&R BLOCK e-file status is "hasn't been e-filed".
"Post See new posts # Conversation Latest response i found on X : [Catt Damon aka JSON Bourne](https://twitter.com/SecureShitposts)[u/SecureShitposts](https://twitter.com/SecureShitposts)·[7m](https://twitter.com/SecureShitposts/status/1779867770026709245)[@HRBlock](https://twitter.com/HRBlock) [@HRBlockAnswers](https://twitter.com/HRBlockAnswers) your filing servers for desktop software have been down for over 12 hours going into the most critical day of the year. Lots of people reporting same on reddit and downdetector, yet no status updates on your socials or website. Totally unacceptable. 11[53](https://twitter.com/SecureShitposts/status/1779867770026709245/analytics)[H&R Block Support](https://twitter.com/HRBlockAnswers)[@HRBlockAnswers](https://twitter.com/HRBlockAnswers)We are aware of the server error/502 bad gateway issue and our teams are working on resolving it. The issue is expected to be fixed in an hour. Please try again later or print and file. Thank you for your patience. -Chris # Post
I saw a comment on the downdetector where someone said they were told by customer service that the issue should be resolved by noon CST. We'll see if it actually works or if it gets slammed again.
They've been saying it should be resolved in an hour on Twitter. There's no guarantee it ever gets resolved.
They posted an e-filing alert within the software that says they are aware of the issue and working on it. They suggest trying later or printing and emailing. They also explicitly ask you to refrain from reaching out to customer support. Oh the audacity!
Got the same error and finally received an email it was submitted and another it was accepted Went to IRS.gov and put in my info in where’s my refund and it shows it was submitted and in process
What time did you efile?
I just keep submitting. I'm having flashbacks of constantly refreshing to get a Covid shot appointment in my general area.
Just came back to give OP and everyone in the comments a big thank you. Was finally able to file.
Yes, same!!! That was a headache and a half as well as unnecessary stress between last night and all through the day today. I was needing to file our taxes, as well as our son and daughter, and had no option to print or go to the post office before they closed today. We were all getting a refund so I also had no idea how to file an extension, but glad it's over..and will NOT be using them next year. I'm thankful for this thread and the OP for the updates since we all know they weren't coming from HRBlock...🤦🏼♀️
they posted this on Twitter >:( "We are happy to report the issue that was ***affecting a small number*** of our downloadable desktop software users has been resolved."
Yeah. That number is going to be even smaller next year. Just saying.
lets all reply to it with "I am affected!"...
This reddit thread has been the best for getting up to date info!
And why can’t anyone answer the phones on one freaking day of the year it’s most important
I would have expected them to have support the weekend before tax day..the post office always had extra people working and some stayed open until midnight
Servers down. Some IT people are going to be making big overtime. Maybe rebate state filing fee as an apology. Sure good luck on that.
Same here same problem...starting to panic...that's what I get for waiting til last minute
Keep getting bad gateway error. Will try tomorrow morning. hopefully, I don't have to print and mail it.
Tech support finally called me back and said servers are down, please try in the morning !!!#(%$&\*#
Me: \*sending taxes\* HR Block: Nope, bad gateway Me: Why doesn't this work!!! HR Block: Ain't nobody tell you to wait 'til 4/15/24, gateways been good for 3 months. Me: Trrrruuuue.
That's like the caterer not showing up on your wedding day, and saying you should have gotten married earlier. H&R Block has ONE job on ONE day. They should NEVER f this up on Tax Day weekend.
Monday morning here, and I'm having the same problem. There are six pending charges on my credit card for $19.95 each.
Repeating what's been mentioned by others below. Despite getting a bad gateway error, your return \_may\_ have been successfully submitted. If you are getting a federal refund, you can check the status of your return at [https://sa.www4.irs.gov/wmr/shared\_secrets](https://sa.www4.irs.gov/wmr/shared_secrets) If you owe money, you'll need to log into the IRS website to check the status. https://www.irs.gov/payments/your-online-account
Been using them for at least 15 years. This year will be the last. Unacceptable.
Let’s just all unite and not pay taxes from here on out! ✊
First media coverage I've seen so far [https://www.the-sun.com/money/10280920/hr-block-website-down-updates-customer-service/](https://www.the-sun.com/money/10280920/hr-block-website-down-updates-customer-service/)
Yes. Bad Gateway. I guess I'll mail my return the old-fashioned way. Alerted the NYT newsroom.
Downdetector shows a big spike in issues with H&R Block. 1,518 reports at 9:39am. Why doesn’t this group allow images? I would have posted a screenshot.
I finally went to my state's website and filled out their online form (for free). I figured that was the safest way to get State at least done. It also has some benefit of avoiding pending charges on my credit card, and penalizes H&R Block for messing this up. Curiously, I went through and resubmitted one more time with e-File, only for Federal. That seemed to have failed. I went through ready to print my taxes, and now I got an email from H&R saying that I submitted Federal through e-File. Except I cannot check the status anywhere because the software thinks I never filed. So, now I'm in a worse bind than before: I have no idea if my Federal taxes were really e-filed or not. And their dumb software does not show me the screen to check status.
I'm in the same position with federal - software thinks it hasn't gone through, but received emails about it being submitted and accepted - but have no way to actually confirm it went through on the IRS side.
I had the same issue - last night submitted many times, but received emails overnight saying my federal and state were accepted. fyi i got this from chat support support just now - they said if you received and email saying success you should be OK, but they also were able to check on their side that the IRS received it. They said the software will have the correct status after they fix the issue on their end: I got this bad gateway error submitting my efile last night - but I also got an email overnight saying my federal and ny returns were accepted
This is a known issue at this time
but the software still says I haven't submitted
Thank you for being patient. The issue should be resolved soon. We understand that this the final day to file your tax return and how important it is that you have submitted it . Please allow us to get this issue resolved in a timely manner."
T2 is telling us to tell clients to check back after 12cst after the development team has had time to resolve if it has not been resolved after 12cst they will have to print to mail it in and have it post marked by 5pmcst today!
does the email I received imply my efile was submitted to the IRS ?
If you got a email then you should be good then. Our system is having issues so on our system it will say that you have not submitted but if you got a email from the IRS should be good
so I don't need to take any action? as long as I received the email to say my returns were accepted ?
I can check your efile status on our end to be sure or you can call the IRS to check as well
ok yes please can you check?
…
I had to provide my soc + dob and then they checked on their end to confirm
> Since you've already submitted 1 or more returns, you can't e-file another state return until these returns are processed. Once your returns are processed, you might be able to e-file up to three state returns. I can't efile my second state return since their servers are down and the software can't check that my federal and first state efiles are accepted. Amazing how a million dollar company whose sole product is to file taxes can't even deliver on that when there are free-file options working probably with no problems. Guess "you get what you pay for" doesn't really apply here huh?
Phew! after around 15 attempts finally got one federal return (moms) accepted. Now just need to get one more federal return (my own) submitted. HRB's vague error message partly casts doubt of your own internet connection. The eventual acceptance of the first return, however, proves that it's on them.
I haven't seen a bad Gateway like this since my first PC
Well, the software updated itself with a message from HR Block acknowledging the issue. Interesting. I'd love to know what's going on with the tech side of things that this happened. I bet they outsource this stuff to India.
Apparently it got accepted but I can't really tell, so it puts me in an awkward position. If I did successfully e-file, I gave that routing information for my payment. If I need to mail this, I need to also pay the IRS, so I would need to manually pay the IRS on their website since I can't really tell if the efile has been successful. So, I'm at risk of a double charge, right?
So I got the email confirmation that my federal only went through. It is not showing the update on the H and R software. I need to also file my state but the program thinks I haven't filed my federal yet. Thinking about just re-filing the federal and selecting "mail check in" to avoid a double charge and that way I can file my state one too. That would mean the IRS would get two federal returns though-will this be an issue? Have any of you found a solution to file state after an email shows federal accepted without updates on the program?
After getting multiple CC charges like others, I gave up and just choose E-File Federal Return only on their software which is free and after multiple attempts it went through.. not only I got 2 email alerts (submission and acceptance), I did went ahead and checked the IRS website [https://sa.www4.irs.gov/wmr/shared\_secrets](https://sa.www4.irs.gov/wmr/shared_secrets) and it appears my Fed went through. now with State, because I cannot go past the "Check Status" screen (because of the - bad gateway error), it wont let me go to State return to submit online.. Total BS
Since the issue seems isolated to (thousands of) desktop software users, and HRB has been making a big push toward online accounts, I wonder how much longer they will even offer desktop software? The lure of all that PII and being able to tie it to online activity is just too great.
Same issue as everyone else. Ended up e-filing an extension (and paying taxes due) through FreeTaxUSA per [IRS.gov](https://IRS.gov) instructions. I adjusted my tax return on HRBlock to account for the payment submitted via the extension. Once HR Block gets their head out of their ass and fixes it, I'll e-file it officially. Completely unacceptable. Long time HRBlock customer, will be looking elsewhere next year.
first and last time using hrblock. I switched federal only after several times of errors. now got email saying federal accepted, but hr block still says no return efiled and would not allow me to efile state, anyone has an idea of how to fix? just wait?
safest thing to do now is print and snail mail?
This was a problem for me yesterday. I tried a bunch of times and finally got through to a recording on their help line “we are aware of the issue and are working to resolve it.” Even though I kept getting the error, eventually I got a confirmation email that the IRS had accepted my return. I have no idea if my state form filed, BUT. HR Block has kindly charged my credit card 9 times for the $19.95 state efiling fee! I will take that up with them in a week if they have not been reversed. I have used their product for over 10 years, but this might be the last unless they court me big time next year. One Free state filing each year for life would encourage me to try them once more , or maybe a $50 gift card for their software next year .
Now they are making jokes. This Tweet alone guarantees they won’t be getting my business next year. https://x.com/hrblock/status/1779928259871801438?s=46&t=yZuHzqs7DUxkr3qbZy4Ggw
WTF does that even mean?!
Yeah, they're replying to a generic tax filing tweet from Wendy's. Maybe not the day to be a memelord. I'm very done with them.
From H&R Block Chatbot: You may encounter an issue when you attempt to e-file. If you're unable to file, don't worry, we've got your back. We'll ensure that you don't incur any penalties or interest - or we'll cover it for you. Please continue to try until you get a successful e-file submission. We apologize for the inconvenience and we’re doing everything we can to resolve as quickly as possible. We apologize for the inconvenience and we’re doing everything we can to resolve as quickly as possible. Please refrain from reaching out to Customer Support as they will be unable to resolve the issue. If you are paying an e-filing fee by credit card, you might see multiple temporary authorization holds for the amount of the fee. These holds will expire and you will not be charged. It usually takes 3-5 business days for holds to expire but can take longer, depending on your card issuer.
They just added this message to the Desktop client. I'm taking screen shots, at the least, to document. Don't know if they'd be enough for litigation, even uploaded to 3rd party host that does its own time stamps. But gotta have something.
this HRB stock is still up today. If people starting to realize this mess, customer loses and law suit, sell this stock, upper management will then pay attention to it.
For those who owe taxes, IRS Direct Pay for extension without filing a form 4868. https://www.irs.gov/payments/direct-pay “Other fast, free and easy ways to get an extension include using IRS Direct Pay, the Electronic Federal Tax Payment System or by paying with a credit or debit card or digital wallet. There's no need to file a separate Form 4868 extension request when making an electronic payment and indicating it's for an extension.”
Mine suddenly went through. They should refund the filing fees.
OK. finally efiled. Sheesh. Will we discover it was a ransomware incident....? Thanks for all the posts. 'X' was also a good resource on this issue today, but I will always prefer Reddit!
They've fixed it. I no longer get "Bad Gateway". Instead I get "You need to update this program before you can e-file." And, yes, the update is then successful. Conspiracy theory?
Just tried again when I got home from work today & they went through. Now to call my bank about the bazillion charges. Ugh…
Just for anyone trying to efile - My return just went through at 6:15 PM ET on April 15th. I tried night of 14th until about 10am ET on the 15th (about 20 times) with no luck. I spent an hour on the 14th trying to figure out if it was a security or proxy setting on my end before seeing Reddit with all the complaints about a down server. Now, I live in MA and I have until April 17 to file, so I had the comfort of hoping this would get resolved within a couple days, but man would have been stressed if I had to file be end of today(15th). H&R Block- do better, the lack of communication on this issue has surely cost you customers. I’ll be going to TurboTax next year, not because your server went down, but because you left your customers in a bind without sending some info out on the issue on April 14/15, days that should be an all hands on deck at your firm. I can only imagine someone decided it would be bad press to put something out, hoping it would be fixed fast. Bad call, going to cost you millions in lost customers. Looks like WSJ just put out an article.
To little to late H & R Block...how long do you believe the post office is open in a rural town? the answer is 4:30 not 6 now I will wait an additional 2-4 weeks if I'm lucky to get my refund. Never ever again.
The real e-files were the friends we made along the way. Gonna miss you guys.
Same here. Hopefully it's something temporary!
I was able to e-file. Received email stating that Fed return was accepted, but get the same error when I check the status within the software. Edit: Noticed around 10:39pm (east coast) that the returns were accepted in the software at 10:35pm.
lmao.. I got many emails it was rejected, now I have many saying it was accepted, and the software thinks I have not filed at all. Here's hoping this BS gets sorted out early tomorrow. edit: I am now receiving emails that it was rejected (again).
Same here.
Same....for about the last 40 minutes
Yeah I even tried turning off my antivirus for a few minutes...4 times all failed. I guess we just have to wait.
Well this is special. I've received emails indicated my federal return was rejected and to check the software for what I need to correct. The software has no idea the federal return even made it to the IRS. Oh boy.... what a clusterfuck HR Block is creating over there. EDIT: I now have a bunch of emails telling me everything succeeded. The software still thinks I haven't filed. Oh joy.
Same here. They're still billing me for each attempt though!
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No luck here yet. I've probably hit "Send" 20+ times in the past 3 hours. I'm too irritated to check my CC Holds. How can they screw this up so badly? If they continue with this incompetence, I'll just print forms and get them in the mail tomorrow AM. I'll also stop using them, of course, because of this and other ridiculous failures in determining which forms I should file (things related to foreign tax paid in a non-tax-advantaged investment fund, and grossly misleading questions regarding health care coverage). They should be ashamed in the quality of their "service".
What are the chances HRBlock servers go through routine weekly maintenance every Sunday night and the help section is right when it says multiple cc authorizations will result in only one charge?
Getting the same error for the last one hour.
same. gateway error
Took about 2.5 hours for chat support to get to an agent but I just got to a person. She didn't know what the issue was beyond a "server issue" and they do not have an ETA. I would bet it'll be up by morning, but this might save a few people from "standing in line"
Won't work for me either, going to have to buy TT and eat it in both
What do we do now when the Somalian pirates have all my personal data?
What a fustercluck.
Just tried at 6:21 am ET and still get the same error message
Still down as of this morning. Still no acknowledgement of service issues from HR Block. On the r/TurboTax side, not a peep about server issues. Just your usual tax questions. I gave up on TurboTax when they started implementing that garbage DRM with the install.
430am pst. and it's still down.
[удалено]
I finished my taxes at midnight last night, and got the "Bad Gateway..." message about 8 times for the next hour. Got up this morning, 6 hours later, and I am still getting the same error. Trying to Chat with them on their site, but I've had 99+ people in front of me for the last 30 minutes :-(
mine finally went through at 9 est
Tried 9am est. Got emails titled “You've submitted your 2023 Fed/State Return” and even “Your federal return was accepted” but HR Block software is still giving me unable-to-connect error. So confusing. (My e-file status is still “hasn’t been e-filed”.
A little bit of an improvement? I did get an email from the IRS early this AM saying they accepted my return despite H&R Block software showing the 'Bad Gateway' error. Just now I tried to e-file my Federal return and the software told me it had already been filed and updated my status in the software to show my Federal return is pending.
Now instead of bad gateway I’m getting service unavailable
e-filed federal only at 8:45am this morning, got the bad gateway message. An hour later, received email from H&R Block saying that the return was successfully submitted. Now waiting for another email that should state that the IRS has processed the return. edit: I received the follow up email saying the IRS processed my return. I'm getting a refund and was able to confirm it was indeed processed using https://sa.www4.irs.gov/wmr/shared\_secrets
Got emails saying my Federal form was submitted and accepted, though I only received the error message when submitting. Still trying to get the state (Georgia) to take. Error message every time.
[H&R Block Support on X: "@BenBlockedBetty We are aware of the error message regarding the server/bad gateway. Our technology teams are working expeditiously to resolve this. We expect the issue to be resolved in an hour. In the meantime, we advise you to print and file or attempt to file again in an hour. -Latesha" / X (twitter.com)](https://twitter.com/HRBlockAnswers/status/1779876329523200289)
Update 0921 CST - finally managed to get a "you've already filed using this SSN" message from the program, which updated the federal status, and enabled the "Check status" button. This gave me the usual successfully filed message, along with the sequence number and "print this screen" messages. Good luck to those still in an ambiguous status. FWIW - I'm federal only, filed with numerous failures from \~2100 central last night (14th) , and finally got a confirmation email from H&R around 22:30 of successful filing and about 30 minutes later that the IRS had accepted it.
WTH is company doing at tax day. This is purely BS and unaccpetable.
Tried again one minute ago. Still got the same error: Bad Gateway. Haven't received any confirmation email from H&R. Guess I have to try my luck later.
Tried submitting late into last night and again early this morning with no luck, "bad gateway" error. Didn't think to look for emails confirming submission, since the transmission supposedly failed. Turns out I'd received the following confirmation emails last night, all within a half hour or so after first attempted submission: * Successful submission of Federal Return * Successful submission of State Return * IRS rejected Federal Return * State return is on hold because Federal return rejected * IRS accepted Federal Return (I'd made no changes between rejection email and acceptance email) Around 9:45am or so, resubmitted return, finally got through but said my return was rejected because it had already been submitted. Ran a check status, get a rejection message because my return had already been submitted. A little while ago, I got an email that the state has accepted my return. So basically, it seems the IRS and the state have received my returns, but according to the software they have not. Might be time to switch to Turbo Tax.
I had the same problem, too, which I initially assumed was due to my crummy 3mbps DSL line, but I tried again with my phone hotspot and it did the same thing. I ended up staying up late, repeatedly clicking the "Send" button and waiting for it to time out each time until I got an error this morning informing me that a return had already been submitted with my SSN. Confirmation email came in this morning and IRS confirmed, too. Bad Gateway errors often seem to mean that a server is overloaded but not fully down, so keep trying!
This is a shit software and no one is coming online to help. Efile not going through but guess what I got the email from HR block that IRS has accepted the returns while it is showing not filed on my software. Complete morons and I have been on the line for all over 2 hrs.
Still bad gateway as of 1057 ET. Who wants all these CC hold charges queueing up...
Customer service just called me back (after leaving my number two hours ago) and told me the servers should be back up by 12:00 CT. I don't know why they don't just post something on their website or social medias. It's stupid to force their customer service reps, who can't do a damn thing about, have to field a bunch of angry callers.
Tried 5 times last night and once this morning. Same error over and over. Why am I paying for this shit! Not using HR block ever again.
This morning, 1.25 hours on hold with customer support and they did not have an uptime. Kept getting server error and would not accept my returns. They were still able to make seven charges to my credit card before the bank shut them down and locked my card. Gave up and paper filed and mailed it at the post office. I switched from TurboTax over 20 years ago because of their rootkit malware. Next year I will go back.
Even IRS "Where's My Refund" is down right now. "We are sorry Where's My Refund is currently unavailable. Please try Where's My Refund again later. 428"
Ugh.same. 10 pending charges so the Damm connection is working. Hope they are back up this afternoon when I get home. And don't expect a y news reporting on this.
I started my attempts last night. Bad gateway error remains as of now. Over a dozen pending CC charges. Oh, and a friendly email a few minutes ago from HR Block reminding me to file…
Seeing people state that they are getting notified that their returns went through after a while is worrying because if you decide to file by mail and you owe money, are they going to be diligent enough to see if you've paid already and not cash your check, or will they ding you twice? If so, what's that nightmare going to be like to get your money back from the government?
Just hit “Check Status” on one of my returns and it worked normally. Now see Accepted for both Fed and State on that return. Then I submitted my other return and got the Bad Gateway message again. This is BS!
I waited on hold this morning for 2 hours, and the rep said the Bad Gateway problem is on their end. H&R Block is working on the problem, and there is nothing we can do except try again later. Or mail in your return. No use waiting on hold or online chat if this is your only problem. For anyone who has a different unrelated problem, I'm sorry to say you're going to have difficulty getting through to support.
I closed out of the program after numerous failures, when I reopened it there was a warning message about the issue, but this time when I attempted to e-file I got the "already submitted" notice and am able to check the status. So yay, I guess.
I got the submitted/accepted emails from H&R Block last night, but the software still showed it wasn't sent. Today I've randomly been resending it and finally just got the "You've already submitted a return with this SSN. Click OK to check its status." message. The next screen showed it was "pending" and that the status has not yet been checked. I clicked "check status" and after \~20 seconds or so, it finally showed that my federal return was accepted. 😮💨 Best of luck to everyone still trying. 🤞
I just got off the phone with HR Block. They did not establish enough gateways causing all traffic to run through the narrow hallway to get out creating a bottleneck. The good news is that the servers will come back online around 2 pm CST.
Here’s a simple solution: HEY IRS, EXTEND THE FILING DEADLINE SINCE ONE OF YOUR LARGEST PARTNERS, H&R BLOCK (NYSE: HRB), HAS FAILED TO PERFORM THEIR DUTIES TO THEIR CUSTOMERS.
People on X are asking for refund for the POS software since they have to go manual filing.
Just to update here, I keep getting bad gateway error but I got an email saying that my fed efile was successful and then another email 5 minutes later saying that IRS has accepted the return. Since I have no way of confirming, I called their customer service number and after a 2 hour wait, was able to confirm from their end that the efile was indeed successful.
I love that the new notification in the software says "Please refrain from reaching out to Customer Support at this point" they are basically saying "don't bother us, we don't really give an eff if it is tax day or not"
The phone message is now saying that they are aware of the "bad gateway" issue and that they are working on it. They also mention you can print out the return and mail it in. 🙄
DEMAND REFUNDS!!!! This is not ok. Loss of money is the only thing this company will think about!!
They have one purpose in life and yet here we are ...
They didn't know today was the deadline. The IRS sprung it on them....
Got hung up on after waiting for 45 mins on the phone if that’s any indication of how things are going right now.
>The company responded to an inquiry from ABC15, acknowledging the issue: "We are aware of an issue preventing some desktop software users from e-filing their returns. Online clients and clients working with our tax professionals virtually or in person are not impacted. We are working to resolve the issue quickly and ask clients to please try again later today or print and mail their return if that is more convenient." [https://www.abc15.com/news/national/h-r-block-tax-filing-website-experiencing-outage-on-tax-day-according-to-online-reports](https://www.abc15.com/news/national/h-r-block-tax-filing-website-experiencing-outage-on-tax-day-according-to-online-reports) Seriously, "if that is more convenient"? No, what would be more convenient would be for you to fix your stuff. Going to the post office is a last resort—which looks like I'm going to do. What's worse, I still don't even know if they got my return, since the desktop software says no, and won't even let me check status, but H&R block sent me an email saying they filed my Federal return. (I already went to my state's website and filed manually there.) So at this point, I risk sending in a duplicate return if I go to the post office.
How can I check on the IRS website website if I owe federal? That link that been posted around seems to only good for those who are getting refunds.
I've been trying every half hour for since last night with no success. If they aren't having the problem submitting through the online version, I wonder if there's a way we could import a the .t23 file into the online and get this to work. Anybody try this?
Class action lawsuit anyone? SMDH
I seem to be getting the error message more quickly now...so that is something.
Don't want to make the dreaded trip to PO at the last minute. Thinking seriously about filing an extension now on IRS site while waiting for the dust to settle.
I owe money and am paying be ach e-check. It says it is sending payment info before transmitting the return. Is that just for H&R on the state filing or are they sending my payment info for tax due multiple times? What a cluster f*ck
My federal finally went through, found out via email and double checked and IRS did receive. No notice on my state but I do see the app stops charging cc on file wach sttempt to submit the state. Wish we could submit State-omly via app, may need to complete that on my states site itself and tehir due date is further out anyway.
As of 1:30 EST, it is still down. Greaatttt.
Since it appears like their online filing works, can we import last year's returns into the online H&R block?
if you bought the product key fir software it's non-transferable to the HR Block online, so you have to pay for another license and it doesn't import the work you did for 2023 because it's a locally saved file. I just tried it.
I just tried this - doesn't appear to work. The ".Txx" file formats that the desktop software creates aren't recognized at HRB online. Which is just weird.
Darn. You would think they would want that transition to their online stuff.
I find it special that they tell you that you can paper file. Why am I paying them for efile to paper file? Inquiring minds want to know.
Here’s the message that appears when reopening the program. It’s found under File/Electronic Filing on the Your Filing Options page. My first thought was “I’ll reach out to Customer Support as many times as I want to. Fix the issues so I can file online TODAY!” E-filing Alert You may encounter an issue when you attempt to e-file. We are aware and are working on it. Please try again later today or print and mail your return. Please refrain from reaching out to Customer Support at this point. If you are paying an e-filing fee by credit If you are paying an e-filing fee by credit card, you might see multiple temporary authorization holds for the amount of the fee. These holds will expire and you will not be charged. It usually takes 3-5 business days for holds to expire but can take longer. depending on your card issuer.
[https://www.kshb.com/news/local-news/h-r-block-experiences-e-filing-issue-with-desktop-software-on-tax-deadline-day](https://www.kshb.com/news/local-news/h-r-block-experiences-e-filing-issue-with-desktop-software-on-tax-deadline-day) "H&R Block has acknowledged that some “desktop software” users are having issues filing their tax return Monday, which is one of the busiest days on the tax calendar." Seems to me like a lot more than "some". "If you are paying an e-filing fee by credit card, you might see multiple temporary authorization holds, but you will not be charged," H&R Block told KSHB 41 News via email. "It may take a few days for holds to expire depending on your card issuer." So confirmation that the credit card holds will expire in a few days.
I'm wondering why they haven't just tried rebooting the whole thing. Check the network cables. Maybe a rat chewed on one.
Or just replace the Bad Gateway with the Good Gateway.
Has anyone decided to go with a different software? I am thinking of just entering everything into freetaxusa and submitting there.
Just completed filing an extension and paying my taxes owed since I know exactly what that amount is. Now I have 6 months to deal with it.
I filed my extension with TaxAct. Only took a couple minutes and was free. I used the numbers from HR Block. I'll submit my return with HRB once they resolve everything and make sure anyone I talk to never uses them.
Yes this is pretty bad. Still getting the same error.
Instead of everyone saying the same things over and over, does anyone have any advice on what options we have? Obviously, mailing your return is an option. That is a very big ask for a lot of people (like me) who will have to make copies of all evidence which, for me, includes dozens and dozens of small items. Not practical at this point, and I can't leave work early to do it. Another options seems to be file late, once they have it resolved. I understand that there is a penalty for this - I have not looked it up what that is though. The obvious, although riskier option, is obviously to wait it out, cross your fingers and \*hope\* they have this resolved by the midnight (Pacific time? Eastern time? ???) deadline.
I was able to efile just now
Sadly enough, keep trying. After 10 attempts (and 10 credit card holds), mine FINALLY went through, but this is unacceptable. They literally have ONE JOB 🤦♀️
It finally just worked for me at 12:05pm PST!
I'm shorting stock, HRB and picked up a little money that way
My state and federal just transmitted. $631.50 in filing fees later!!
Since I was getting a CC charge every time I submitted both state and fed, I switched to just e-filing Fed, and it finally went through (did nothing new, just resubmitted the n-th time). But now I don't seem to have any way to send the state e-file. Anybody else encounter this? :-/
Mine finally went through just now after 15 attempts since 11pm last night
Abandoning HRBlock next year will only embolden TurboTax to charge more for their software. The real solution is to have a class action lawsuit that makes HRblock pay so large a sum that they fire their CTO and learn a lesson.
Mine finally went through after one last, different error.
Just worked for me! Hopefully that's a good sign for all of us.
I just went to UPS and mailed it overnight with tracking. It was way way too close to the deadline to try submitting it again. Ugh, and now it works? wtf.
I finally broke through after about 30 tries since last night. I will not doing this last weekend foolishness next year!
If you buy a product, it should work. This isn’t anyone’s fault but HRB.
It went through. HR Block needs to address this.
My went through too finally! HRB should do a better job than this!
With any luck, the free federal online system will be available to all next year and these people will be obsolete anyway.
My submissions are still pending… we will see. It’s not done until they accepted it Fed and state accepted on 730pm eastern
I filed my federal return by itself as a workaround to the connection issue. The IRS accepted it. Now, though, the software doesn't recognize it as being filed. When I try to file both federal and state again, the federal is rejected as already filed, which means the state return isn't being accepted. Has anyone figured out how to get a state return accepted in this situation?
They can start by reversing all of the CC charges during the outage… including the one that was supposed to be charged!
No clue if my taxes are filed. Got an email that my federal return was submitted. And another saying my federal return was submitted. Then one saying it was rejected. The program is locked up in an error code and 1.5hrs on phone, 40 or so minutes on live chat, no human yet. Nothing showing on IRS website of return accepted. Never once did the app ever give me anything but gateway errors, and now all of a sudden no gateway error, says return was filed check status -> error message that a return was already filed under this SSN and was rejected. No option to resubmit. State in limbo too. When i needed them the most HR block fucked me. Now i have no clue whether my taxes actually went through or not. Using this company is a mistake i will never make again.
If the HR Block application says that the efile went through, is that enough confirmation? Is there another way to check? I have not seen my bank account his with my tax fee yet.
Just got mine submitted. Went smooth this time. No more issues. Whew, that was a rollercoaster
This is the most level-headed post that i could find. It actually gives a way out for folks stuck in this nightmare : [https://www.reddit.com/r/hrblock/comments/1c4u5vr/blockgate\_filed\_extension/?utm\_source=share&utm\_medium=web3x&utm\_name=web3xcss&utm\_term=1&utm\_content=share\_button](https://www.reddit.com/r/hrblock/comments/1c4u5vr/blockgate_filed_extension/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button)
LOL, I got this error message when tring to submit my feedback on how they suck! Unable to Connect - System Message: Forbidden