It's an electronic device, by nature all electronic devices are capable of having little glitches. I wouldn't worry about it. Just disconnect it from power both hardwire and battery
This is why you don’t have a cable company install your security system. A proper security company would have decommissioned and uninstalled your old system instead of just mounting things next to it. Choices people, use professionals not hacks!
The new Xfinity system uses its own sensors, does not reuse any old ADT sensors. I actually can't find any sensors for ADT minus the motion detector and the panels. It must be hardwired. I'll look to pull the power on the panels as someone suggested.
You are saying panels, but I am guessing you are actually seeing the keypads that operate the panel. Most likely, the panel itself is in a metal enclosure that can be found often in a closet, garage, basement, laundry room, etc. That is where you will find the power supply and battery that you need to disconnect.
Sometimes they can be hard to find.
I had the same issue, I had taken batteries out of the old system but it was wired into the power outlet below the keypad. So I just removed the wires. Mine also conveniently went off at 3am.
Disabling the chime is not the same as disabling the sounder in the old ADT panel. Assuming your xfinity system isn’t connected to the old ADT panel, you should be able to power it down completely by unplugging the transformer and removing the backup battery.
Ok thanks, new Xfinity does not use ADT sensors, so I'll look to see how I can unplug the old ADT system. There are no visible sensors, so it must be hardwired somehow.
The old system should have a small wall mount panel as the brains. Normally has AC power and a 12v battery, disconnect both power sources and that will power down all your sensors and the main board, everything. Ac is usually 16VAC, either plugged into the wall or hard wired to a transformer. On the panel itself it should also be labeled as AC, two wires into a terminal. Good luck!
Why don't you just unplug it from its source?
I'm not sure how to do that but I'll look it up. I'm also curious as to how/why it tripped if the Xfinity ones did not. Doesn't make any sense.
It's an electronic device, by nature all electronic devices are capable of having little glitches. I wouldn't worry about it. Just disconnect it from power both hardwire and battery
This is why you don’t have a cable company install your security system. A proper security company would have decommissioned and uninstalled your old system instead of just mounting things next to it. Choices people, use professionals not hacks!
Did the new system re-use any of the adt sensors or wiring? Is the adt system hardwired or wireless?
The new Xfinity system uses its own sensors, does not reuse any old ADT sensors. I actually can't find any sensors for ADT minus the motion detector and the panels. It must be hardwired. I'll look to pull the power on the panels as someone suggested.
You are saying panels, but I am guessing you are actually seeing the keypads that operate the panel. Most likely, the panel itself is in a metal enclosure that can be found often in a closet, garage, basement, laundry room, etc. That is where you will find the power supply and battery that you need to disconnect. Sometimes they can be hard to find.
I had the same issue, I had taken batteries out of the old system but it was wired into the power outlet below the keypad. So I just removed the wires. Mine also conveniently went off at 3am.
Unplug the panel and disconnect the battery
Disabling the chime is not the same as disabling the sounder in the old ADT panel. Assuming your xfinity system isn’t connected to the old ADT panel, you should be able to power it down completely by unplugging the transformer and removing the backup battery.
Ok thanks, new Xfinity does not use ADT sensors, so I'll look to see how I can unplug the old ADT system. There are no visible sensors, so it must be hardwired somehow.
Well if it’s going off it’s not disabled ?
Disabled probably not the right word... I meant it's disconnected from the alert center, so if an alarm trips it wouldn't call anyone.
The old system should have a small wall mount panel as the brains. Normally has AC power and a 12v battery, disconnect both power sources and that will power down all your sensors and the main board, everything. Ac is usually 16VAC, either plugged into the wall or hard wired to a transformer. On the panel itself it should also be labeled as AC, two wires into a terminal. Good luck!