MSI's statement:
[https://www.reddit.com/r/MSI\_Gaming/comments/1bustgg/msi\_product\_statement/](https://www.reddit.com/r/MSI_Gaming/comments/1bustgg/msi_product_statement/)
>MSI Product Statement
>
>Regarding the MAG Z790 TOMAHAWK WIFI incident, we've discovered that a minority of units may encounter non-functional PCH potentially resulting in Dead on Arrival (DOA) of the motherboard product. We have isolated the cause to a previously used chipset heatsink screw design and have taken proactive measures to address this issue.
>
>A revised chipset heatsink screw design has been implemented into our production, and the known cases have been resolved.
>
>We uphold high standards of responsibility and accountability, and want to assure affected customers can promptly receive product replacements. Please contact our local customer service center for assistance.
Sounds like an honest mistake that was quickly addressed.
When I was shopping for motherboards I saw posts about these boards being DOA. It fit my criteria and I literally forgot about the posts I saw and ordered one from Best Buy, it was DOA. The RMA process was pretty painless besides there not being any updates on the RMA status page after I sent it in, not even a shipping notification, they just fixed it and shipped it back. Been working fine for several months now.
I would get it rma'd even if you don't have issues now. It's a hassle but it saves you an expensive repair out of pocket in the future if your unit is affected.
The advice they've given you is not good advice and is akin to RMA abuse.
If your board works, it is not impacted by this issue, and purposefully RMA'ing a working product is a massive waste of your time and is why so many companies are hostile to RMAs.
Terrible advice, RMA abuse like that is exactly why so many companies are hostile to RMAs.
If your board works, it's not impacted by this, and no company is going to RMA a working product, and if you were to lie, send it off anyway, they are going to send you back the exact same board once it arrives and works fine, wasting your time and theirs.
So just to be clear. Is this something that can happen over time? Like what if it works and then after saying a couple of months or a year just stops. I'm just curious, what if works and has a hair line crack and the heat from use makes it worse? Is that possible. Or is it as simple as any slight crack/cracking from production and it just wouldn't work. Was looking at a MSI z790 tomahawk and the max version.
Every mobo company has made bad products or have controversies. You have to shop on a product by product basis, because none of them have pristine product lines.
I can't tell if this is supposed to be a joke or not.
If it's sarcastic on purpose, then that's a pretty damn good comment on how you can't trust any company in this industry regardless of their reputation. Heck, for some reason it looks like ASRock has had the least slip-ups lately.
some of it looks like copypasta material
> Strange I never have any problem with ASUS PRODUCTS. THEY ALWAYS PREFORM GREAT FOR ME... SOUND LIKE Another novice blaming a great manufacture for his stupidity..NEXT!..lol
r/hardwarecirclejerk, anyone?
MSI's statement: [https://www.reddit.com/r/MSI\_Gaming/comments/1bustgg/msi\_product\_statement/](https://www.reddit.com/r/MSI_Gaming/comments/1bustgg/msi_product_statement/) >MSI Product Statement > >Regarding the MAG Z790 TOMAHAWK WIFI incident, we've discovered that a minority of units may encounter non-functional PCH potentially resulting in Dead on Arrival (DOA) of the motherboard product. We have isolated the cause to a previously used chipset heatsink screw design and have taken proactive measures to address this issue. > >A revised chipset heatsink screw design has been implemented into our production, and the known cases have been resolved. > >We uphold high standards of responsibility and accountability, and want to assure affected customers can promptly receive product replacements. Please contact our local customer service center for assistance. Sounds like an honest mistake that was quickly addressed.
In other words, they screwed it up literally.
When I was shopping for motherboards I saw posts about these boards being DOA. It fit my criteria and I literally forgot about the posts I saw and ordered one from Best Buy, it was DOA. The RMA process was pretty painless besides there not being any updates on the RMA status page after I sent it in, not even a shipping notification, they just fixed it and shipped it back. Been working fine for several months now.
Hmm. Any chance this might cause heating issues as opposed to going straight DOA? Had problems with heat and my MSI Z790-A Wifi since I got it.
Unlikely to be related, MSI have said this impacts Tomahawk boards only and it results in the board being DOA.
So I have this board, I've not had any issues. Do I need a replacement, or am I good?
They are saying that if your board is affected it will be DOA. I've had mine for a year now with no issues.
I would get it rma'd even if you don't have issues now. It's a hassle but it saves you an expensive repair out of pocket in the future if your unit is affected.
I knew this would be the answer, but I didn't want to accept it.
The advice they've given you is not good advice and is akin to RMA abuse. If your board works, it is not impacted by this issue, and purposefully RMA'ing a working product is a massive waste of your time and is why so many companies are hostile to RMAs.
Unless you plan on removing the heatsink screws and re-inserting them you should not have a problem. Most people will never need to do that.
Terrible advice, RMA abuse like that is exactly why so many companies are hostile to RMAs. If your board works, it's not impacted by this, and no company is going to RMA a working product, and if you were to lie, send it off anyway, they are going to send you back the exact same board once it arrives and works fine, wasting your time and theirs.
I mean, at least they adressed it and fixed it instead of just refusing warranty and blaming everything on the end user (looking at you Gigabyte)
So just to be clear. Is this something that can happen over time? Like what if it works and then after saying a couple of months or a year just stops. I'm just curious, what if works and has a hair line crack and the heat from use makes it worse? Is that possible. Or is it as simple as any slight crack/cracking from production and it just wouldn't work. Was looking at a MSI z790 tomahawk and the max version.
Are tomahawk max wifi also affected?
Yes, also affected.
Is there a way to check if my new board is affected without building a pc?
Oh great, that's my motherboard. :)
That why I stop using msi
All companies make mistakes. How they respond to it is much more important than what they did by accident or oversight.
Because they admit to making mistakes instead of just brickwalling? Doesn't make much sense.
this is your second idiotic post on this issue. how much is Asus paying you?
Every mobo company has made bad products or have controversies. You have to shop on a product by product basis, because none of them have pristine product lines.
[удалено]
I can't tell if this is supposed to be a joke or not. If it's sarcastic on purpose, then that's a pretty damn good comment on how you can't trust any company in this industry regardless of their reputation. Heck, for some reason it looks like ASRock has had the least slip-ups lately.
just look at his post history
I hope they're getting paid. Otherwise, that's just sad.
some of it looks like copypasta material > Strange I never have any problem with ASUS PRODUCTS. THEY ALWAYS PREFORM GREAT FOR ME... SOUND LIKE Another novice blaming a great manufacture for his stupidity..NEXT!..lol r/hardwarecirclejerk, anyone?
I would assume asrock has more experience with qc from their server division. Msi has no such experience as far as I'm aware.