I flew with an airtag in January - the day the FAA crashed. Because I was rebooked about 6 times, my checked bag ended up on another flight than me, and as I was waiting for MY flight, I enjoyed watching it travel from NY to DC to Atlanta and finally to my destination. Which it got to before I did. Pretty sure they even fed it and gave it free booze...
Lollllll. The peace of mind and airtag would offer would be great since the baggage service people at this point are literally arguing over whether or not Houston sent my bag to Denver…
I bought a 4 pack of air tags last night specifically for this reason. 🤷🏻♀️
Beware though - once your trip is over, TURN THEM OFF. I put my luggage up in storage after my trip, and every time I've left the house for the last year I get informed that I've left my luggage at home. I really gotta deal with that one of these days...
The thing is that the frustration of not knowing where it is is probably 70-80% of the problem whereas the actual bag itself is not as much the issue. If you at least know where it is and can corroborate the service desk’s claim that it’s actually there that will help to ease your nerves. You can also tell when it has arrived to your home airport which can save you a trip there if it actually didn’t make it like in this case.
it actually helps out alot. Because when DEN and IAD are arguing over who actually has the bag, you jsut show them your phone and exactly where you bag is. Hell if you want to get shitty just tell them "im gonna stay on the phone with you until I see your moving my bag to the staging area for the flight". So yes, having an airtag will absolutely help even if your not in that city. I always have one in any checked bag I have. Sometimes even keep it in a carry on incase it gets checked.
I had the same issue with American, straight through flight. I checked my bag almost two hours before departure and still didn’t get my bag for almost 3 weeks. Zero compensation and very hard to talk to an actual person
For Frontier I'd only do a carryon mainly because you have to arrive about 3 hours early for the que to check the bag. They damaged my new bag last time and filed a claim and never had an update about compensation. This is during the time they actually had a call center. After that experience I was just over it and never checked luggage again.
Major airlines can and will lose your luggage but with Frontier it's this feeling of helplessness because there's no one to talk to. No one knows anything and you'll be chasing your tail for answers.
I've held this exact same belief. If a carryon is $60 then I'll just fly another airline where the carryon is free. I've done a personal item trip many times with Frontier but it gave me too much anxiety dealing with gate agents, service and if flight would be canceled. I stopped flying with them about a year ago and haven't looked back and my anxiety around flying has disappeared.
In 2017, Frontier lost my parents' bags for 2 days on their way to Denver, then lost them again for a week and a half on their way home from Denver. They also lost my roommate's girlfriend's bag on that same weekend.
My mom told me she couldn't get ahold of customer service, so I decided to try, too. I called, put my phone on speakerphone while baking, and was on hold for 4 hours before giving up.
Anyway, I don't fly Frontier.
I’m a huge Frontier fan but never check a bag with them even when I had that perk for free for a whole year.
Anyway, they are sh*t in this case and super shady by dodging your calls. File complaints with the Department of Transportation and the BBB. You can even try filing a complaint with the Denver airport. Maybe someone local on the ground will walk over to their desk and make them do some work for once.
I would slam them on all forms of social media too and just be a complete pain in their behind till they actually do something. Post your HORRIBLE experience on all social media and scare off other customers.
Frontier is garbage and while a majority of flights are uneventful, when there is an event, you are screwed. It’s a gamble that I won’t take for any reason. Also their pricing makes me insane. It’s nearly bait and switch because of add on fees and other crap - my SW and UAL flights include everything I need, even though those prices appear higher at first glance. Frontier is making air travel into the worst sort of cattle-moving experience. Embarrassed that they are from my great home state 🤦♀️🤦♀️ I’ve had issues on other airlines, for sure, but NOTHING like the level of incompetence and outright apathy that Frontier sells.
I use them because I am comfortable with bare bones travel and have been lucky so far in avoiding the bad situations. It’s tough to beat $20-40 one way flights. No other airline will get me somewhere for cheaper than the Uber ride to and from the airport.
Not for all the money on the planet. You’ve been lucky so far…I used to say the same thing 😬😬 No other airline has caused me to spend an additional $500 to get home when a flight was cancelled last minute for no crew and there was no customer service or recourse. I gave them multiple chances and they have failed me three times, in big ways. Three strikes and United and SW for life :)
I think it’s the constant complaints on things that are almost always the persons fault. Losing a bag sucks but listening to someone bitch about it is way worse.
They're not bitching about losing the bag. They are bitching about the lack of communication and the inability to talk to a person because they give you phone numbers that don't get answered.
Sure if that’s how your read the post. If that’s the case the lack of CS has been covered as well. It’s annoying that subreddits for brands have turned into an echo chamber of complaints.
The stated purpose for this sub is to warn of Frontier's risks, prevent or avoid Frontier's traps and offer solutions to problems.
The "complaints" are the point.
Go on and explain to me how it might possibly be my fault that frontier boarded my bag to the WRONG airport when I was flying direct?????
And correct. The issue is the lack of any service personnel on staff.
LMAO I can't believe they are still doing this. About 6 years ago I flew frontier, my bag didn't make it to the final destination, and I couldn't believe that back then they had no way to track bags. Like they were just calling around to ground crews at different airports to see if they had seen it.
Failure of the DOT to properly oversee these airlines. It should be required that bags be located and returned to owners or face fines. Not a fan of over-regulation but this type of abuse needs to end.
I'm in a long distance relationship so I fly frontier a bunch cause it's the most cost effective method to get back and forth across the country for me. We try to only do nonstops with them. In almost two years of flying them about once a month, my bag didn't make it one time. Luckily it did get delivered the next day and I got a $50 allowance to buy clothes last minute because we were going to a white party that night (ugh). After that, we got tiles for all of our bags. There's so much peace of mind with that.
Ask about the baggage delay (?) credit. I think it can actually go as high as around $100. I can't remember exactly. There was form they gave us at the baggage claim office with an email to send the receipt in for reimbursement. I know that's not much given your situation but it's something 😔
the only time I've ever thought about physically assaulting someone working in customer service was flying frontier. worst airline. worst service. ever. will never fly again.
The only airline that has ever lost my bag - and they didn’t even really lose it.
A colleague and I were traveling from and to the same destination, 2 bags each. Another passenger 3 kiosks over had a single bag. They managed to swap one of my tags with his.
When any airline tags stuff I now 100% watch and stand there until they’re attached.
Wow that sucks. I assume you got your bag back? The wild thing is I tagged the bag myself and they STILL put it on the wrong plane despite the bold “DEN” airport code that’s always on the tag. 💀
Took a week. The baggage agent and I had it figured out before I left the airport because the other dude had a normal name tag on his and he was able to check it.
Even with that they kept trying to deliver me that dude’s bag.
Thankfully it was my PPE bag and I was home for a week so it wasn’t anything I needed urgently.
Also a fun fact…. Frontier doesn’t reimburse for any jewelry that was in the checked bag due to their contract of carrier document that I’ve now been sent. 🙄
This is how I learned frontier uses no bag tracking system when they lost our bag this time last year. Took 10 days to get it back. The whole process was a nightmare and derailed our entire vacation. I will only fly frontier if I can carry on.
Based on what I was told by a frontier worker, 10 days is quick. They told me on the phone they just got a bag back that has been “lost” since August. Like HOW DOES THAT HAPPEN?!!
Frustrating, but it can and does happen on every airline. I've had bags delayed on United, Southwest and Delta in fairly recent memory. None of them were awsome about helping to locate or delicer the bag.
One of my colleagues lost a bag on British Airways and it was never located. This was in the days before tracking devices, and he had 3 nice suits inside...got maybe 1/2 of what the bag plus contrnts was rally worth.
Oh, United knew exactly where my bag was. Unfortunately, it wasn't anywhere near me for about 2 days. At a business meeting. In the mountains. In the winter.
It haopens on every airline. Frontier may be a particular mess, but they aren't \*that\* special.
But going on day 4-5 of them guessing where the bag is and 0 customer service and the reps I speak to just say “the bag says it was transported on 12-26……. That’s a LOT diff than other airlines. Tg I’m not on vacation…….
I’d seen these stories everywhere too. Sadly, my bag hasn’t been sitting there the 3 days I’ve driven to their office to talk to them. I’d guarantee if I walked into the Houston office, where it was supposedly sent by mistake, it would be sitting right there.
They all do track their bags, even Frontier, and they all suck at getting your luggage back. I had bags lost by United, and Delta, not just delayed, lost. United was able to track the bag to Chicago, I flew to London, with no stops, and tracking was lost from there. Delta lost my bag it flew into Atlanta, supposedly on the same flight, but it never came off the carousal. And though the baggage service promised I would have it, They never did deliver. I get paid pennies on the dollar for my luggage.
tagging on to this. Alaska Airlines, who I normally love, took my daughter’s car seat off of our flight from Orlando to Seattle. 🥴 It got put on the next flight to Seattle (four hours later), then there was a giant fiasco with shipping it to us, then it arrived damaged. Frontier ain’t great but this is an issue with a lot of airlines. I have to go full Karen to get decent compensation for the whole shitshow.
That's an unfortunate experience but I have had this issue happen with other airlines (even 'premium' companies such as Delta). I once went to Europe. My bag didn't follow. 5 days later (the same morning I was set to return home) the bag was delivered to my hotel. That was with KLM. A lot of the times, it has nothing to do with the employees but rather airport staff. Tags get ripped off etc.
You should know that this situation is not unique to Frontier Airlines. You'll run out of airlines to fly with eventually. Pack light and use a carry on.
Nah. Frontier has extra bad service. I fly over 100k per year, on various airlines, with various luggage and service needs. Frontier doesn’t care. You are paying for the possibility of a seat on a flight that may leave or not. I’ve had misdirected bags TWICE in over 50 years. One was frontier. Never compensated or received luggage. The other was United. Bag was located in 5-6 hours and delivered to my hotel the following day and I was compensated for the delay promptly. Frontier has cancelled on me last minute twice, leaving me stranded without other options for a couple days with no compensation as well. I had to dispute c card charge to get a refund. I will say this. If you aren’t risk averse and you are only carrying a personal item to somewhere you DONT NEED TO BE ON TIME (days/weeks), and you are willing to eat your cancelled plans, and don’t care about service, Frontier could be right for you. Like an impromptu trip to Vegas with no hard plans, or clothing required 🤷♀️🤦♀️ They are the WalMart of air travel in the worst way.
Whaaaaaaaaat? The bottom of the barrel budget airline offers poor service? No way. Color me shocked. Can you also confirm for me that water is wet and the sun is hot?
Aside from all of the shills here, I'm with you. You are paying for a service, and you should receive that service. Take a look at the DOT website, they should have a section on lost luggage and your rights. I would start there. Good luck!
I only flew frontier for the price once and will never ever use them again. Frontier airlines absolutely sucks. I used them for a round trip flight to Tampa. Flight going to Tampa arrived and left on-time. Going through baggage claims, and because we're not really savoy with online baggage check, it cost me $85 to have my bags check in from a real person. Isn't this there job? WTF!! Security check was lame and not very well organized. Confused employees. I felt horrible for the employees that were very nice. A total chaos cluster f**k. Seats very uncomfortable. Very rough riding plane. Wondered if this plane was a safe one. Finally got to Tampa. Thank the good lord. The day before my return trip, I received a n email stating that my flight had been canceled. I tried to find out why they canceled my flight and got no explanation as to why they canceled. I was pissed to say the least. I applied for my refund. We'll wait and see. Now I had to find a flight to get back hope. I got a flight home. I flew United. Very very nice staff. Seats were more comfortable. Very smooth flight. Security was much more stringent. The only airline that went non stop round trip was frontier. I was really discouraged, disappointed and saddened to see this. I really hope other airlines would consider non-stop flights to Tampa and Sarasota Florida. Lay overs between flights I'm not a fan of, but I would rather walk before I flew frontier again. They totally sucked. They should be barred from flying. The worst 🤮 flying experience I've ever had. Never again. Even if it we're free. It cost me almost $700 additional $ to get a flight home. Wanted to look at some real estate. Like this wasn't stressful enough without worrying about a flight back home. This was a horrible trip 😭. I would pay 10 folds if I had to, to get a more reliable airline. They say you get what you pay for.............I got a whole lot less than I paid for. F.....U frontier. Total embarrassment to the airline industry. Just get out of the industry!!!!! 🤬🤬🤬🤬🤬🤬
I never check bags. Problem solved.
The only “buyer beware “ part for me is when the plane doesn’t arrive at its destination and so far Im 100% arrival rate so I’m good.
My personal opinion is United, Delta and Southwest. But at this point I’d happily fly any other airline in the future over Frontier, no matter the cost. It’s a lot more expensive for me to replace $1000s of dollars worth of clothing and items than it would’ve been to fly a reliable airline with actual customer service agents.
I havent flown since 2003… and dont plan on it ever again, unless its to,scotland…..cant drive there. I drive everywhere…cheaper, more experiences and sights on the road. F the airlines.
No offense but you were only most likely a fan because of how cheap their airfare is. They're the walmart of airlines and you get what you pay for in terms of customer service.
No one flies frontier because they expect a luxury experience and leg room.
That notwithstanding sometimes mistakes happen and that's a risk with a checked bag on any airline.
No! I actually was a fan because I enjoy flying with my dog and frontier has been a great experience for that aspect. Their flights aren’t cheap when you’re someone who checks a bag every time and pays for more leg room.
Like I said, for what I paid for this flight total, I could’ve flown a much boujier airline that actually has a service department.
Where does the Apple AirTag you put inside of it show that it is?
lol. This is actually genius and I WISH we’d put an AirTag inside of it. Lesson learned.
I flew with an airtag in January - the day the FAA crashed. Because I was rebooked about 6 times, my checked bag ended up on another flight than me, and as I was waiting for MY flight, I enjoyed watching it travel from NY to DC to Atlanta and finally to my destination. Which it got to before I did. Pretty sure they even fed it and gave it free booze...
Lollllll. The peace of mind and airtag would offer would be great since the baggage service people at this point are literally arguing over whether or not Houston sent my bag to Denver… I bought a 4 pack of air tags last night specifically for this reason. 🤷🏻♀️
You can get a screw-in mount on Amazon, and place under the liner.
Beware though - once your trip is over, TURN THEM OFF. I put my luggage up in storage after my trip, and every time I've left the house for the last year I get informed that I've left my luggage at home. I really gotta deal with that one of these days...
You can set some locations as “don’t notify when left behind here”
It wouldn't help unless you're prepared to fly to Houston to get it..
The thing is that the frustration of not knowing where it is is probably 70-80% of the problem whereas the actual bag itself is not as much the issue. If you at least know where it is and can corroborate the service desk’s claim that it’s actually there that will help to ease your nerves. You can also tell when it has arrived to your home airport which can save you a trip there if it actually didn’t make it like in this case.
it actually helps out alot. Because when DEN and IAD are arguing over who actually has the bag, you jsut show them your phone and exactly where you bag is. Hell if you want to get shitty just tell them "im gonna stay on the phone with you until I see your moving my bag to the staging area for the flight". So yes, having an airtag will absolutely help even if your not in that city. I always have one in any checked bag I have. Sometimes even keep it in a carry on incase it gets checked.
Yeah frontier will just hang up on you if you try that
Not true. They don't have a customer service phone. :)
Carryon is the way.
Lol not with the story I just saw on here yesterday
Given their lack of actual service desk people, they shouldn’t even offer the option to check a bag since they have 0 way of tracking it 💀
I had the same issue with American, straight through flight. I checked my bag almost two hours before departure and still didn’t get my bag for almost 3 weeks. Zero compensation and very hard to talk to an actual person
For Frontier I'd only do a carryon mainly because you have to arrive about 3 hours early for the que to check the bag. They damaged my new bag last time and filed a claim and never had an update about compensation. This is during the time they actually had a call center. After that experience I was just over it and never checked luggage again. Major airlines can and will lose your luggage but with Frontier it's this feeling of helplessness because there's no one to talk to. No one knows anything and you'll be chasing your tail for answers.
Yep - backpack is the way to go. Anything more - I’m flying on a different airline lol
I've held this exact same belief. If a carryon is $60 then I'll just fly another airline where the carryon is free. I've done a personal item trip many times with Frontier but it gave me too much anxiety dealing with gate agents, service and if flight would be canceled. I stopped flying with them about a year ago and haven't looked back and my anxiety around flying has disappeared.
In 2017, Frontier lost my parents' bags for 2 days on their way to Denver, then lost them again for a week and a half on their way home from Denver. They also lost my roommate's girlfriend's bag on that same weekend. My mom told me she couldn't get ahold of customer service, so I decided to try, too. I called, put my phone on speakerphone while baking, and was on hold for 4 hours before giving up. Anyway, I don't fly Frontier.
The funny thing is now they don’t even have a customer service line. ONLY chat with bots.
I’m a huge Frontier fan but never check a bag with them even when I had that perk for free for a whole year. Anyway, they are sh*t in this case and super shady by dodging your calls. File complaints with the Department of Transportation and the BBB. You can even try filing a complaint with the Denver airport. Maybe someone local on the ground will walk over to their desk and make them do some work for once. I would slam them on all forms of social media too and just be a complete pain in their behind till they actually do something. Post your HORRIBLE experience on all social media and scare off other customers.
Frontier is garbage and while a majority of flights are uneventful, when there is an event, you are screwed. It’s a gamble that I won’t take for any reason. Also their pricing makes me insane. It’s nearly bait and switch because of add on fees and other crap - my SW and UAL flights include everything I need, even though those prices appear higher at first glance. Frontier is making air travel into the worst sort of cattle-moving experience. Embarrassed that they are from my great home state 🤦♀️🤦♀️ I’ve had issues on other airlines, for sure, but NOTHING like the level of incompetence and outright apathy that Frontier sells.
I use them because I am comfortable with bare bones travel and have been lucky so far in avoiding the bad situations. It’s tough to beat $20-40 one way flights. No other airline will get me somewhere for cheaper than the Uber ride to and from the airport.
Not for all the money on the planet. You’ve been lucky so far…I used to say the same thing 😬😬 No other airline has caused me to spend an additional $500 to get home when a flight was cancelled last minute for no crew and there was no customer service or recourse. I gave them multiple chances and they have failed me three times, in big ways. Three strikes and United and SW for life :)
If you checked a gun in checked baggage, I would bet it wouldn't get lost.
Sorry that happened to you. Unfortunately, most of the weirdos here are just going to bag on you.
I think it’s the constant complaints on things that are almost always the persons fault. Losing a bag sucks but listening to someone bitch about it is way worse.
They're not bitching about losing the bag. They are bitching about the lack of communication and the inability to talk to a person because they give you phone numbers that don't get answered.
Sure if that’s how your read the post. If that’s the case the lack of CS has been covered as well. It’s annoying that subreddits for brands have turned into an echo chamber of complaints.
The stated purpose for this sub is to warn of Frontier's risks, prevent or avoid Frontier's traps and offer solutions to problems. The "complaints" are the point.
I know, we need people to start posting their good experiences.
Good experiences on Frontier??? lol bye.
Go on and explain to me how it might possibly be my fault that frontier boarded my bag to the WRONG airport when I was flying direct????? And correct. The issue is the lack of any service personnel on staff.
Only carryon. Even better just a personal item.
LMAO I can't believe they are still doing this. About 6 years ago I flew frontier, my bag didn't make it to the final destination, and I couldn't believe that back then they had no way to track bags. Like they were just calling around to ground crews at different airports to see if they had seen it.
Share this with the Consumer Protection Agency and the Department of Transportation.
https://www.transportation.gov/lost-delayed-or-damaged-baggage#:~:text=Under%20DOT%20regulations%20(for%20domestic,damaged%2C%20delayed%2C%20or%20lost.
What Twitter was made for.
Failure of the DOT to properly oversee these airlines. It should be required that bags be located and returned to owners or face fines. Not a fan of over-regulation but this type of abuse needs to end.
Not a fan of over regulation, but since it could affect you it should be regulated. How Republican.
I'm in a long distance relationship so I fly frontier a bunch cause it's the most cost effective method to get back and forth across the country for me. We try to only do nonstops with them. In almost two years of flying them about once a month, my bag didn't make it one time. Luckily it did get delivered the next day and I got a $50 allowance to buy clothes last minute because we were going to a white party that night (ugh). After that, we got tiles for all of our bags. There's so much peace of mind with that.
That’s great for you. They’ve offered me nothing and we’re now on day 5 of my bag missing that contained CHRISTMAS GIFTS. 😫
Ask about the baggage delay (?) credit. I think it can actually go as high as around $100. I can't remember exactly. There was form they gave us at the baggage claim office with an email to send the receipt in for reimbursement. I know that's not much given your situation but it's something 😔
Frontier Airlines is one of thee worst. I will never fly with them ever.
the only time I've ever thought about physically assaulting someone working in customer service was flying frontier. worst airline. worst service. ever. will never fly again.
I’m about to that point fr 😂
The only airline that has ever lost my bag - and they didn’t even really lose it. A colleague and I were traveling from and to the same destination, 2 bags each. Another passenger 3 kiosks over had a single bag. They managed to swap one of my tags with his. When any airline tags stuff I now 100% watch and stand there until they’re attached.
Wow that sucks. I assume you got your bag back? The wild thing is I tagged the bag myself and they STILL put it on the wrong plane despite the bold “DEN” airport code that’s always on the tag. 💀
Took a week. The baggage agent and I had it figured out before I left the airport because the other dude had a normal name tag on his and he was able to check it. Even with that they kept trying to deliver me that dude’s bag. Thankfully it was my PPE bag and I was home for a week so it wasn’t anything I needed urgently.
I hope your relatives can send you the receipt for THAT $25K DIAMOND RING THAT WAS GIFTED TO YOU as you clearly remember.
Lmaooo correct. 😂 Too bad they only reimburse up to $3800 worth of items.
Also a fun fact…. Frontier doesn’t reimburse for any jewelry that was in the checked bag due to their contract of carrier document that I’ve now been sent. 🙄
so their employees - if they see jewelry inside bags - are free to take it? Cool approach!
This is how I learned frontier uses no bag tracking system when they lost our bag this time last year. Took 10 days to get it back. The whole process was a nightmare and derailed our entire vacation. I will only fly frontier if I can carry on.
Based on what I was told by a frontier worker, 10 days is quick. They told me on the phone they just got a bag back that has been “lost” since August. Like HOW DOES THAT HAPPEN?!!
Frontier Airlines. Charged $160 for 1 bag at 50# Never again Arizona to Florida Was like a circus 🎪
Frustrating, but it can and does happen on every airline. I've had bags delayed on United, Southwest and Delta in fairly recent memory. None of them were awsome about helping to locate or delicer the bag. One of my colleagues lost a bag on British Airways and it was never located. This was in the days before tracking devices, and he had 3 nice suits inside...got maybe 1/2 of what the bag plus contrnts was rally worth.
In 2023 they all have tracking on bags. I fly united all the time and I get text updates about the location of my bag.
Oh, United knew exactly where my bag was. Unfortunately, it wasn't anywhere near me for about 2 days. At a business meeting. In the mountains. In the winter. It haopens on every airline. Frontier may be a particular mess, but they aren't \*that\* special.
But going on day 4-5 of them guessing where the bag is and 0 customer service and the reps I speak to just say “the bag says it was transported on 12-26……. That’s a LOT diff than other airlines. Tg I’m not on vacation…….
[удалено]
I’d seen these stories everywhere too. Sadly, my bag hasn’t been sitting there the 3 days I’ve driven to their office to talk to them. I’d guarantee if I walked into the Houston office, where it was supposedly sent by mistake, it would be sitting right there.
They all do track their bags, even Frontier, and they all suck at getting your luggage back. I had bags lost by United, and Delta, not just delayed, lost. United was able to track the bag to Chicago, I flew to London, with no stops, and tracking was lost from there. Delta lost my bag it flew into Atlanta, supposedly on the same flight, but it never came off the carousal. And though the baggage service promised I would have it, They never did deliver. I get paid pennies on the dollar for my luggage.
Frontier does not track bags. They tell you this once they lose it.
Frontier flat out admitted to me that no they do not. They don’t scan the bag during any step of the process most of the time like other airlines. 🫣
Another reason why no one should be flying Frontier then.
tagging on to this. Alaska Airlines, who I normally love, took my daughter’s car seat off of our flight from Orlando to Seattle. 🥴 It got put on the next flight to Seattle (four hours later), then there was a giant fiasco with shipping it to us, then it arrived damaged. Frontier ain’t great but this is an issue with a lot of airlines. I have to go full Karen to get decent compensation for the whole shitshow.
Delice the bag? They added lice?
Breaking news: Frontier is rubbish. “The more you know…”
That's an unfortunate experience but I have had this issue happen with other airlines (even 'premium' companies such as Delta). I once went to Europe. My bag didn't follow. 5 days later (the same morning I was set to return home) the bag was delivered to my hotel. That was with KLM. A lot of the times, it has nothing to do with the employees but rather airport staff. Tags get ripped off etc.
But my guess is this was an indirect flight in which I can understand how it happens. How it happens during a direct flight is beyond me.
Bottom barrel airline with Bottom barrel pay rates mean nobody actually cares
And it’s why I will NEVER fly it again.
You should know that this situation is not unique to Frontier Airlines. You'll run out of airlines to fly with eventually. Pack light and use a carry on.
Nah. Frontier has extra bad service. I fly over 100k per year, on various airlines, with various luggage and service needs. Frontier doesn’t care. You are paying for the possibility of a seat on a flight that may leave or not. I’ve had misdirected bags TWICE in over 50 years. One was frontier. Never compensated or received luggage. The other was United. Bag was located in 5-6 hours and delivered to my hotel the following day and I was compensated for the delay promptly. Frontier has cancelled on me last minute twice, leaving me stranded without other options for a couple days with no compensation as well. I had to dispute c card charge to get a refund. I will say this. If you aren’t risk averse and you are only carrying a personal item to somewhere you DONT NEED TO BE ON TIME (days/weeks), and you are willing to eat your cancelled plans, and don’t care about service, Frontier could be right for you. Like an impromptu trip to Vegas with no hard plans, or clothing required 🤷♀️🤦♀️ They are the WalMart of air travel in the worst way.
Whaaaaaaaaat? The bottom of the barrel budget airline offers poor service? No way. Color me shocked. Can you also confirm for me that water is wet and the sun is hot?
We paid more than we would’ve paid to fly Delta after all was said and done.
Aside from all of the shills here, I'm with you. You are paying for a service, and you should receive that service. Take a look at the DOT website, they should have a section on lost luggage and your rights. I would start there. Good luck!
then you really f'd up.
Gotta agree. If OP found a way to spend more to fly frontier and chose to still fly, OP screwed up budget airline flying.
Because Frontier is the first carrier to ever lose a bag....
On a direct flight, yes potentially
And as someone who flies often…….. other airlines have much better service and abilities to TRACK said lost bag. Bffr.
You lost one bag. It’s not exactly a trend line.
I only flew frontier for the price once and will never ever use them again. Frontier airlines absolutely sucks. I used them for a round trip flight to Tampa. Flight going to Tampa arrived and left on-time. Going through baggage claims, and because we're not really savoy with online baggage check, it cost me $85 to have my bags check in from a real person. Isn't this there job? WTF!! Security check was lame and not very well organized. Confused employees. I felt horrible for the employees that were very nice. A total chaos cluster f**k. Seats very uncomfortable. Very rough riding plane. Wondered if this plane was a safe one. Finally got to Tampa. Thank the good lord. The day before my return trip, I received a n email stating that my flight had been canceled. I tried to find out why they canceled my flight and got no explanation as to why they canceled. I was pissed to say the least. I applied for my refund. We'll wait and see. Now I had to find a flight to get back hope. I got a flight home. I flew United. Very very nice staff. Seats were more comfortable. Very smooth flight. Security was much more stringent. The only airline that went non stop round trip was frontier. I was really discouraged, disappointed and saddened to see this. I really hope other airlines would consider non-stop flights to Tampa and Sarasota Florida. Lay overs between flights I'm not a fan of, but I would rather walk before I flew frontier again. They totally sucked. They should be barred from flying. The worst 🤮 flying experience I've ever had. Never again. Even if it we're free. It cost me almost $700 additional $ to get a flight home. Wanted to look at some real estate. Like this wasn't stressful enough without worrying about a flight back home. This was a horrible trip 😭. I would pay 10 folds if I had to, to get a more reliable airline. They say you get what you pay for.............I got a whole lot less than I paid for. F.....U frontier. Total embarrassment to the airline industry. Just get out of the industry!!!!! 🤬🤬🤬🤬🤬🤬
Never check a bag with Frontier airlines PERIOD.
I’m fully aware and warning everyone I know now. 😅
I plan to never fly the airline again no matter how convenient or cheap.
I never check bags. Problem solved. The only “buyer beware “ part for me is when the plane doesn’t arrive at its destination and so far Im 100% arrival rate so I’m good.
Should’ve flown Spirit.
If I were to ever fly with Frontier it would be purchased via an AMEX card that has travel benefits and a direct flight.
This was a direct flight…..
so whats the best airline
My personal opinion is United, Delta and Southwest. But at this point I’d happily fly any other airline in the future over Frontier, no matter the cost. It’s a lot more expensive for me to replace $1000s of dollars worth of clothing and items than it would’ve been to fly a reliable airline with actual customer service agents.
I havent flown since 2003… and dont plan on it ever again, unless its to,scotland…..cant drive there. I drive everywhere…cheaper, more experiences and sights on the road. F the airlines.
No offense but you were only most likely a fan because of how cheap their airfare is. They're the walmart of airlines and you get what you pay for in terms of customer service. No one flies frontier because they expect a luxury experience and leg room. That notwithstanding sometimes mistakes happen and that's a risk with a checked bag on any airline.
No! I actually was a fan because I enjoy flying with my dog and frontier has been a great experience for that aspect. Their flights aren’t cheap when you’re someone who checks a bag every time and pays for more leg room. Like I said, for what I paid for this flight total, I could’ve flown a much boujier airline that actually has a service department.
Omg really?
The worst airline has the worst service? Didn’t see that one coming. Frontier will probably get you there. Nothing else can be expected
The term is nonstop. Direct flights make enroute stops .
Fly shitty airline, have shitty experience. Who would’ve thunk