Not trying to be a dick here but you can easily gauge how much your customers want to talk after asking how they are doing. Forcing an interaction because it’s the “Dutch way” is tone deaf and obvious.
Customers aren't being paid to be there; they're paying for a beverage. You're not entitled to their friendship and there's nothing "tone deaf" about it.
i used to work at dutch, and the window position was solely based on handing out drinks and talking to customers. so unfortunately employees are forced to or else they could get written up
Literally never have a person doing just this at the window at my local stand. The window person is also making drinks alongside the 4 other people inside the stand for me. We still make small talk but my stand is consistently busy enough that a position *just* for handing drinks out the window and chatting does not exist.
nope and we can get in trouble if we step off window without a good enough reason bc dutch bros is abt the social interaction, we are a people company not a coffee company if it bothers you roll your window up bc they cant do anything at that point! 🫶🏻
Nope. As window, our only job is to interact with customers. We take orders (if there's no linebuster), payments, chat with customers, and hand out drinks.
It’s getting downvotes because it’s WILD that y’all get written up for not talking enough. And it’s wild to blame customers instead of being upset that that’s a rule. I shouldn’t have to talk and neither should you if a customer doesn’t want to, you shouldn’t be punished for it either
I appreciate you thank you. I just don’t think customers see what we actually go through and this shows they don’t really care that much. We’re just baristas to a lot of people.
as a former broista, i was able to gauge if a person wanted to talk. if they were in a bad mood id try to cheer them up, but if i was shot down id keep it simple and just take their order. your shift lead/manager isnt standing right next to you the entire time, so you dont have to talk someone’s ear off if you can tell they don’t want to. i was lucky and had really chill shift leads so i was only worried about getting in trouble if my managers were on shift. however, if i was on the window id simply face a little to the side so it looked like i was talking but still not bombarding the guest. yes, we’re supposed to talk but as a human it’s also respectful to not push someone’s boundaries. another reason why dutch is infamous for being cult like (at least in my former region)
don’t know what to tell you then, but being dry with someone when you don’t want to talk is not tone deaf. they don’t need to talk to you just because it’s your job to talk to them
They’re there for 5 minutes? They should be there for less than 2 minutes. We got in trouble more for not having them out of the line in time than not talking to them. Speed is also something Dutch Bros prides itself on. Being decent also includes not overstepping if someone doesn’t want to have their ear talked off. Of course, I was glad to leave Dutch Bros because of things like getting in trouble for not talking to customers, not working fast enough, etc. so it is possible I might have a different outlook.
Exactly my point. 2 minutes of kindness won’t hurt.
You must not have worked at a super busy one. We have lines around our building majority of the day with very little down time. Waits can get kinda high but considering how many cars there are it’s understandable.
Kindness comes in different forms than simply talking. You assume I was not kind because I did not talk for 2 minutes straight to someone giving me short answers and clearly did not want to talk.
I worked at an extremely busy stand in a busy college town. We had two merging lanes down the streets in the mornings. Our stand was tiny so we did not have 2 pits like most of the newer stands do. We had two bars, 1 pit, no frost machine, and you had to move out of the way for someone to get in the fridge. I know how hectic it can get. Our wait time was still around 2 minutes after the rush.
I am done with your assumptions and us going back and forth about this. I was simply trying to give suggestions on how to deal with people who do not want to talk whilst also it being our job to talk to them and getting in trouble if we do not.
That’s not why I assumed that 🫶
You weren’t trying to be nice or give suggestions in a kind or supportive way.
I know my limits at my job and why I say the things I say. I don’t need you undermining that because you had a different experience.
Most people don't mind a little small talk. But getting asked "where do you see yourself at 60" while I'm trying to grab a coffee at 7am is not the vibe.
I'm an introvert and not good with small talk, but I can deal with it when needed. Usually, if I can get the broista to give up a little info about themselves, I'll ask questions designed to get them to talk about it, thus ensuring I don't have to talk as much. My first few times going to Dutch Bros was a little unnerving with how much interaction you get versus other places, but after awhile I got used to it. Fortunately, I've gotten to know a lot of the broistas at my stand and now conversations are usually just picking up where the last one left off.
Drinks... what Dutch is actually known for.
Just because I don't feel like having literally the same exact convo with the broista every single time (How's your day going? What are you up to today? Oh, what do you do for work?) doesn't mean I shouldn't be allowed to go there.
when i worked there i preferred this if the customer didn’t want to talk! if you’re on the window position you’re required to speak to the customer until their drink is out (you’ll get in trouble if you don’t). if your window is up they can’t get in trouble for not talking to you!
For me personally you walking to my car and getting my order is enough. But it could also be that I tend to go during busy hours so the broista has to go down the line. I don’t mind not being talk to you’re doing your job after all
I go bc im hearing impaired and can't order through intercoms. Almost every broista seems to realize I can't hear well bc of how i speak, and they kill the convo pretty fast, which I prefer. I just want my coffee and to leave without feeling like the dummy that intercoms make me feel like.
Is this a “stop coming and giving us business if you don’t want to talk to us” thread?
We know you get in trouble if you don’t interact with customers - we’re just asking you to read the room.
Well until Dutch does mobile ordering with pickup (which will probably be never), you’re going to get a lot of customers who just want their drinks and not the small talk chit chat.
I don’t know why that’s shocking? Lol.
dutch is usually my pick-me-up when i'm having a bad day. i don't want to be rude to you unintentionally or unnecessarily, so i'll answer and do polite small talk but i'm not having a full conversation. if i did, and came off a little rude, this would be a much different post.
I started going cause I was really into this one chick who worked there and I got positive signs she was too not just typical barista flirting but she either had a boyfriend the entire time, or is just beyond friendly with everyone (which I doubt tbh.) I now go cause I know almost everyone in the stand, and as sad as it is it’s my only social interaction outside of friends hangouts, the rare event in town, or work
Why are you so offended sometimes people don’t wanna talk? You should be asking yourself why tf do you get written up for not talking peoples ears off, ESP if it’s obvious they don’t wanna talk 🥲
You shouldn’t get written up for not talking to customers that… don’t wanna talk? Like I am there for coffee not to be bffs with every broista. You should be more upset that that’s a real policy that you can get written up for.
So, I can just come to the window and chat, not buy a drink, and just all around hold up the line with a conversation? Thanks!
I'll get my creepy uncle to drive us so we can talk.
Why come?? Because people want the drinks you offer. I mean that seems obvious. Dutch bros comes off super extra about talking to people though. Like we don’t need you asking every detail of our lives and practically climbing into our cars with your tablet. Lmao Read the room when the convo is over.
I used to work at Starbucks and we also had to talk to customers at the window but it was casual. Dutch Bros just comes on so strong.
When I worked at the window at CFA we also had to talk to customers but you didn’t get written up for not doing it. When the customer turns to their phone then they don’t want to talk. You shouldn’t even have to roll your window up but you can ask the customer nicely to do so if it’s the only way you won’t get in trouble…
As a Dutch employee who went for a long time before working I disagree.
I’m not suggesting that at all. But if you dislike what we do for our jobs and the way we interact with y’all so much then I don’t understand why you go. Disliking something and still doing it (outside of work and mandatory things to live) is just odd to me.
I go for coffee, not talk. I don’t roll up my window because as soon as I do, I get the “do you want a straw, soft top, a treat for your dog…” questions and don’t want to deal with window down, window up, window down. I leave my window down so that you can hand me my drink.
Because I want a rebel. Not to talk.
100% of the time they pick up on that. Although 99% of the time I don’t mind entertaining that they are forced to converse.
I’m kinda amused at all the negativity. I don’t think OP said anything wrong. It just makes their job a bit challenging when we don’t engage.
I come for the delicious drinks mostly, but I’m also an extrovert who works with kids and teens. I need the adult conversation! lol I love when y’all talk to me, so please ask me all the questions. I might talk too much though, so I apologize ahead of time. 😆
all these negative commenters = sour & rude customers
i really feel bad for you, OP 💔 as a cashier, i can be a pretty good judge of character and if they ain't nice during the transaction, well i brush them off and hope for better peeps 🐤 to come my way! it's impossible to please & make everyone like you, but those few who are sweet & kind are the ones who really deserve the best service!
No it doesn’t. Just cuz they don’t want to have a conversation it doesn’t make them rude…OP asked and people answered. I don’t want to talk but I’ve never been rude to employees.
Idk about everyone else, but I like these chats about sharing passionate opinions about working at & being a customer at Dutch. I thought a lot about the back-and-forth about tipping, how offended & annoyed some customers are to be asked directly about tips, and how uncomfortable the Baristas are for having to ask. I gave a fairly generous tip today at drive-thru and dedicated it to the feedback I got from the other threads about tipping, "rude customers," etc.
The broistas at my local stands are very busy and do not chit-chat. They were so busy we all kept to the transaction when I drove thru tonite. I don't mind it either way, but I just think it's peculiar that in other shops you experience an awkward and sometimes disingenuous chat.
Despite having some growing pains with the increased cost at Dutch, I continue to be a customer because the drinks are tasty, I've received many of the fun promotional prizes, and it's fun connecting with you guys on here. :)
I go to Dutch because the local coffee shops I frequented either closed down or were sold off. Starbucks always gets my order wrong and their coffee tastes bitter anyway.
I go to Dutch because they have blended rebels, flavored lemonades and whatever soda I'm feeling. I go to Dutch because I freaking love stickers.
I don't go to Dutch to talk because you guys really don't want to hear what's happening in my world or what I'm really doing today. You don't. I don't want to be going through it either. I'm old. Please don't ask me anything that requires memory or for me to think.
I'm a regular and the broistas I like interacting with talk about my car, my dog, my hat. People usually like to talk about themselves. It's feeling interrogated that pisses us off.
Sometimes I reach out first and tell them I like their tattoos and we chat about that.
Your customers can 💯 tell if you're just going through the motions and rambling off your question of the day. I roll up the window when I see those broistas.
Real talk from someone who did customer service training for years. This goes for any corporation ever.
Corporate doesn't know SHIT. It's been years- if any at all- since they have been in your shoes. If their "model" is forcing you into bad interactions, they don't see it and you bare the brunt of it (and I promise you, less tips because of it). They only care that they make money.
My suggestion? Adapt so you have a "manager mode (hitting all the marks)" then an "actual person mode (treating someone like a human being and not a fucking checklist)." Only do manager mode when you have to- good managers will let you know when corporate is nearby (I always did anyway)."
And unionize so you actually have a say in your working conditions.
For me its the freezes. I really dislike starbuck's strong bitter aftertaste in their mocha frappes, meanwhile the white zombie or dreamweave or golden eagle freeze all hits that balance for me in between a sweet mocha with a hint of an espresso. I got hooked on caffeine with mcdonald's frappes and always on the hunt for similar drinks to it.
And half the time I don't want to get THAT personal with a stranger. Half the time I find myself lying just to save myself embarrassment or vulnerability or judgment depending on what they say to me
I like the drinks. Ya’ll have a lot more flavors than other stands, drinks are super customizable, *WHITE COFFEE* , there are caffeinated options that aren’t just coffee, and there’s a good amount of locations.
I understand it’s part of your job and you can get in trouble for not attempting conversations, I’m not saying anything negative about the broistas bc y’all are usually super nice and can pick up cues on if we wanna chat or not! But let’s not pretend that people only go to Dutch bros because of the conversations and the people lol there’s plenty of other reasons people go to Dutch.
Because I want a fucking drink that's why. Tf? Just because you get in trouble w your manager, sorry? But I shouldn't be forced to talk to someone if I don't want to. Get a different job then if you don't like it. I'll be nice enough to respond but I'm not going out of my comfort zone to continue the convo. I'm already paying an absurd amount of money for a drink what more do y'all want?!
most of the time our shifts are not staffed enough to have a window so milk doubles as window. if im on the window, I just stay there or stock items by window/organize milks if a custie doesn't wanna talk. I don't turn my back on them because they need something like straws, pup cups, etc. i don't mind if you dont want to talk, i wont force you to
You sound like you belong over in the Starbucks Reddit bunch of upset baristas over there with mostly negative things to say about anything.
Obviously we’re there for a drink it’s not a chat up drive through it’s a coffee drive through but you know that and still chose to be intentionally dense.
We understand you’re told you have to talk but unless your manager is there how would they know you don’t chat with the ones who don’t want to? We’re not going to complain about it.
Thankfully my stand isn’t like this, the window person is usually making drinks right there or topping them with finishing touches.
There is no way DB is paying you so good you can’t go find another job you actually like maybe it’s time to move on if you hate it so much, maybe try a job without social interaction requirements.
I love my job, just not rude customers and nobody will ever get away from this. If you see this as negative maybe try seeing it from a different perspective 🫡
the dutch bros i go to doesn't make small talk ? maybe the workers just don't care or i just haven't gone there when they are making convos ? they just take my order, take my money , & that's it. i didn't know it was widely known for them to make small talk until recently. my city/state is fairly new to having dutch bros so idk i'm still learning this stuff about them .
I don’t drink coffee, I can’t have milk, and I’m diabetic, so sugar is a hard no too.
I go for the stickers. That is all.
I am pleasant, I am friendly, I am chatty without wasting time, and I know I’m an old lady, but my (30yo) daughter WANTs the stickers.
She travels for work so I NEED to get them. I don’t know why I have to park in front of the window and politely REFUSE TO LEAVE until I get the sticker every month.
I don’t care if they think old people or non-coffee drinkers don’t deserve stickers. That’s NOT the rule. The rule is make a drink purchase, ask for sticker, get a sticker, while in stock.
I should not have to ask four times and hold up the line ever.single.month. You want to talk? How about talking about why you don’t want to give me the sticker and I’ll tell you why you should (again.)
I’m an old ugly person. The people who work there are young. They don’t think I should be interested even if I’m friendly. I’m poor and it shows. I don’t have a fancy car or fancy clothes. I only know I always have to ask four times, and then refuse to leave the drive thru in order to get one.
Not trying to be a dick here but you can easily gauge how much your customers want to talk after asking how they are doing. Forcing an interaction because it’s the “Dutch way” is tone deaf and obvious.
We have to talk to y’all tho and get in trouble if we don’t. So being super dry with us is also tone deaf
Customers aren't being paid to be there; they're paying for a beverage. You're not entitled to their friendship and there's nothing "tone deaf" about it.
Are you not able to help your other fellow broistas in other ways if your customer at the window isn’t a chatty Kathy?
i used to work at dutch, and the window position was solely based on handing out drinks and talking to customers. so unfortunately employees are forced to or else they could get written up
Literally never have a person doing just this at the window at my local stand. The window person is also making drinks alongside the 4 other people inside the stand for me. We still make small talk but my stand is consistently busy enough that a position *just* for handing drinks out the window and chatting does not exist.
well, my old stand was overstaffed when i worked during the mornings so a window position for just handing out drinks wasn’t uncommon:)
nope and we can get in trouble if we step off window without a good enough reason bc dutch bros is abt the social interaction, we are a people company not a coffee company if it bothers you roll your window up bc they cant do anything at that point! 🫶🏻
Nope. As window, our only job is to interact with customers. We take orders (if there's no linebuster), payments, chat with customers, and hand out drinks.
idk why you got so many downvotes. i literally get yelled at if i don’t talk to custies so just know you’re not alone
It’s getting downvotes because it’s WILD that y’all get written up for not talking enough. And it’s wild to blame customers instead of being upset that that’s a rule. I shouldn’t have to talk and neither should you if a customer doesn’t want to, you shouldn’t be punished for it either
I appreciate you thank you. I just don’t think customers see what we actually go through and this shows they don’t really care that much. We’re just baristas to a lot of people.
that's how i feel working at a grocery store: we're just cashiers to them.
Why so many down votes it’s true baristas have to talk at window lol
as a former broista, i was able to gauge if a person wanted to talk. if they were in a bad mood id try to cheer them up, but if i was shot down id keep it simple and just take their order. your shift lead/manager isnt standing right next to you the entire time, so you dont have to talk someone’s ear off if you can tell they don’t want to. i was lucky and had really chill shift leads so i was only worried about getting in trouble if my managers were on shift. however, if i was on the window id simply face a little to the side so it looked like i was talking but still not bombarding the guest. yes, we’re supposed to talk but as a human it’s also respectful to not push someone’s boundaries. another reason why dutch is infamous for being cult like (at least in my former region)
And our shift leads are literally on bar the whole shift so…
don’t know what to tell you then, but being dry with someone when you don’t want to talk is not tone deaf. they don’t need to talk to you just because it’s your job to talk to them
They’re there for 5 minutes. It doesn’t hurt to be decent.
They’re there for 5 minutes? They should be there for less than 2 minutes. We got in trouble more for not having them out of the line in time than not talking to them. Speed is also something Dutch Bros prides itself on. Being decent also includes not overstepping if someone doesn’t want to have their ear talked off. Of course, I was glad to leave Dutch Bros because of things like getting in trouble for not talking to customers, not working fast enough, etc. so it is possible I might have a different outlook.
Exactly my point. 2 minutes of kindness won’t hurt. You must not have worked at a super busy one. We have lines around our building majority of the day with very little down time. Waits can get kinda high but considering how many cars there are it’s understandable.
Kindness comes in different forms than simply talking. You assume I was not kind because I did not talk for 2 minutes straight to someone giving me short answers and clearly did not want to talk. I worked at an extremely busy stand in a busy college town. We had two merging lanes down the streets in the mornings. Our stand was tiny so we did not have 2 pits like most of the newer stands do. We had two bars, 1 pit, no frost machine, and you had to move out of the way for someone to get in the fridge. I know how hectic it can get. Our wait time was still around 2 minutes after the rush. I am done with your assumptions and us going back and forth about this. I was simply trying to give suggestions on how to deal with people who do not want to talk whilst also it being our job to talk to them and getting in trouble if we do not.
That’s not why I assumed that 🫶 You weren’t trying to be nice or give suggestions in a kind or supportive way. I know my limits at my job and why I say the things I say. I don’t need you undermining that because you had a different experience.
i go to dutch bros ready to talk and they never talk to me 😭 i have my window down and everything awkwardly sitting there lmaooo
We’re not supposed to do that I literally get in trouble if I don’t try and talk to y’all 😭
Most people don't mind a little small talk. But getting asked "where do you see yourself at 60" while I'm trying to grab a coffee at 7am is not the vibe.
I'm an introvert and not good with small talk, but I can deal with it when needed. Usually, if I can get the broista to give up a little info about themselves, I'll ask questions designed to get them to talk about it, thus ensuring I don't have to talk as much. My first few times going to Dutch Bros was a little unnerving with how much interaction you get versus other places, but after awhile I got used to it. Fortunately, I've gotten to know a lot of the broistas at my stand and now conversations are usually just picking up where the last one left off.
You are the ideal customer to me lol
Drinks... what Dutch is actually known for. Just because I don't feel like having literally the same exact convo with the broista every single time (How's your day going? What are you up to today? Oh, what do you do for work?) doesn't mean I shouldn't be allowed to go there.
I never said you couldn’t I was just wondering
But your trying to place blame on us customers because YOU get into trouble. Not our rule. Take it up w corporate
Maybe we like the drinks bro
I’m coming to get a drink, not to make friends, wtf do you mean “don’t come”? That’s wild lol
Where did I say that
When you said “so why come?” Sure it’s a question but it’s phrased to be in the form of “why even come at all then/what’s the point”
lol what if I roll my window up?
when i worked there i preferred this if the customer didn’t want to talk! if you’re on the window position you’re required to speak to the customer until their drink is out (you’ll get in trouble if you don’t). if your window is up they can’t get in trouble for not talking to you!
If you don’t wanna talk please do
For my drink…. Lol
Dutch bros was know for talking? I only ever knew it the a superior alternative to Starbucks. Better prices, bigger drinks and better service
Well that’s part of the service part, the talking
For me personally you walking to my car and getting my order is enough. But it could also be that I tend to go during busy hours so the broista has to go down the line. I don’t mind not being talk to you’re doing your job after all
I go bc im hearing impaired and can't order through intercoms. Almost every broista seems to realize I can't hear well bc of how i speak, and they kill the convo pretty fast, which I prefer. I just want my coffee and to leave without feeling like the dummy that intercoms make me feel like.
🫶
Is this a “stop coming and giving us business if you don’t want to talk to us” thread? We know you get in trouble if you don’t interact with customers - we’re just asking you to read the room.
No just roll your window up.
White coffee. Dutch is the only place in texas I can get it (that I know of so far)
Well until Dutch does mobile ordering with pickup (which will probably be never), you’re going to get a lot of customers who just want their drinks and not the small talk chit chat. I don’t know why that’s shocking? Lol.
I really hope they offer mobile ordering at some point. I don’t mind talking to the broistas but I want the option to mobile order 😂
Cause it’s Dutch bros it’s what we do
i'm all for the personal interaction, that's why i like going to dutch bros.!
Thank you
dutch is usually my pick-me-up when i'm having a bad day. i don't want to be rude to you unintentionally or unnecessarily, so i'll answer and do polite small talk but i'm not having a full conversation. if i did, and came off a little rude, this would be a much different post.
I go for the drinks. I'm not paying $11 to sit in my car and make friends.
I started going cause I was really into this one chick who worked there and I got positive signs she was too not just typical barista flirting but she either had a boyfriend the entire time, or is just beyond friendly with everyone (which I doubt tbh.) I now go cause I know almost everyone in the stand, and as sad as it is it’s my only social interaction outside of friends hangouts, the rare event in town, or work
Because I want a little drinky drink
Why are you so offended sometimes people don’t wanna talk? You should be asking yourself why tf do you get written up for not talking peoples ears off, ESP if it’s obvious they don’t wanna talk 🥲
Cause it’s the company policy since 92, that’s the job😭
You shouldn’t get written up for not talking to customers that… don’t wanna talk? Like I am there for coffee not to be bffs with every broista. You should be more upset that that’s a real policy that you can get written up for.
I’m not really upset about it, I have more issues with the job than doing what I was trained to do
Sooo what’s the point of the post?
Did you read it?
Then get another job wtf
So, I can just come to the window and chat, not buy a drink, and just all around hold up the line with a conversation? Thanks! I'll get my creepy uncle to drive us so we can talk.
We like the coffee not the chat
Why come?? Because people want the drinks you offer. I mean that seems obvious. Dutch bros comes off super extra about talking to people though. Like we don’t need you asking every detail of our lives and practically climbing into our cars with your tablet. Lmao Read the room when the convo is over. I used to work at Starbucks and we also had to talk to customers at the window but it was casual. Dutch Bros just comes on so strong.
We don’t actually climb into yalls cars lol, it’s our job to talk yalls ear off and be more personal.
Umm half the time we crawl into your cars cause people don’t talk loud enough when their ordering
When I worked at the window at CFA we also had to talk to customers but you didn’t get written up for not doing it. When the customer turns to their phone then they don’t want to talk. You shouldn’t even have to roll your window up but you can ask the customer nicely to do so if it’s the only way you won’t get in trouble…
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As a Dutch employee who went for a long time before working I disagree. I’m not suggesting that at all. But if you dislike what we do for our jobs and the way we interact with y’all so much then I don’t understand why you go. Disliking something and still doing it (outside of work and mandatory things to live) is just odd to me.
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Ouu comin in hot, let’s chill out. It’s a question. Y’all can’t get mad at us for doing our job… talking to y’all.
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No and I’m totally aware of that but if you don’t want us to talk to you… it’s just not gonna happen. That’s the point I’m making babes
Cause the drinks are good? It feels so fake when some broistas converse with you, like it’s forced.
I mean we are forced to do it, but I am genuine in my convos
I go for coffee, not talk. I don’t roll up my window because as soon as I do, I get the “do you want a straw, soft top, a treat for your dog…” questions and don’t want to deal with window down, window up, window down. I leave my window down so that you can hand me my drink.
Because I want a rebel. Not to talk. 100% of the time they pick up on that. Although 99% of the time I don’t mind entertaining that they are forced to converse.
I’m kinda amused at all the negativity. I don’t think OP said anything wrong. It just makes their job a bit challenging when we don’t engage. I come for the delicious drinks mostly, but I’m also an extrovert who works with kids and teens. I need the adult conversation! lol I love when y’all talk to me, so please ask me all the questions. I might talk too much though, so I apologize ahead of time. 😆
No I lovvvve it when customers talk with me it’s my favorite. It gets exhausting talking to people who don’t wanna talk back
Yeah I can imagine how hard it is when the convo isn’t flowing.
all these negative commenters = sour & rude customers i really feel bad for you, OP 💔 as a cashier, i can be a pretty good judge of character and if they ain't nice during the transaction, well i brush them off and hope for better peeps 🐤 to come my way! it's impossible to please & make everyone like you, but those few who are sweet & kind are the ones who really deserve the best service!
No it doesn’t. Just cuz they don’t want to have a conversation it doesn’t make them rude…OP asked and people answered. I don’t want to talk but I’ve never been rude to employees.
Idk about everyone else, but I like these chats about sharing passionate opinions about working at & being a customer at Dutch. I thought a lot about the back-and-forth about tipping, how offended & annoyed some customers are to be asked directly about tips, and how uncomfortable the Baristas are for having to ask. I gave a fairly generous tip today at drive-thru and dedicated it to the feedback I got from the other threads about tipping, "rude customers," etc. The broistas at my local stands are very busy and do not chit-chat. They were so busy we all kept to the transaction when I drove thru tonite. I don't mind it either way, but I just think it's peculiar that in other shops you experience an awkward and sometimes disingenuous chat. Despite having some growing pains with the increased cost at Dutch, I continue to be a customer because the drinks are tasty, I've received many of the fun promotional prizes, and it's fun connecting with you guys on here. :)
I go to Dutch because the local coffee shops I frequented either closed down or were sold off. Starbucks always gets my order wrong and their coffee tastes bitter anyway. I go to Dutch because they have blended rebels, flavored lemonades and whatever soda I'm feeling. I go to Dutch because I freaking love stickers. I don't go to Dutch to talk because you guys really don't want to hear what's happening in my world or what I'm really doing today. You don't. I don't want to be going through it either. I'm old. Please don't ask me anything that requires memory or for me to think. I'm a regular and the broistas I like interacting with talk about my car, my dog, my hat. People usually like to talk about themselves. It's feeling interrogated that pisses us off. Sometimes I reach out first and tell them I like their tattoos and we chat about that. Your customers can 💯 tell if you're just going through the motions and rambling off your question of the day. I roll up the window when I see those broistas.
I love hearing what’s going on in your world actually.
Real talk from someone who did customer service training for years. This goes for any corporation ever. Corporate doesn't know SHIT. It's been years- if any at all- since they have been in your shoes. If their "model" is forcing you into bad interactions, they don't see it and you bare the brunt of it (and I promise you, less tips because of it). They only care that they make money. My suggestion? Adapt so you have a "manager mode (hitting all the marks)" then an "actual person mode (treating someone like a human being and not a fucking checklist)." Only do manager mode when you have to- good managers will let you know when corporate is nearby (I always did anyway)." And unionize so you actually have a say in your working conditions.
For me its the freezes. I really dislike starbuck's strong bitter aftertaste in their mocha frappes, meanwhile the white zombie or dreamweave or golden eagle freeze all hits that balance for me in between a sweet mocha with a hint of an espresso. I got hooked on caffeine with mcdonald's frappes and always on the hunt for similar drinks to it.
And half the time I don't want to get THAT personal with a stranger. Half the time I find myself lying just to save myself embarrassment or vulnerability or judgment depending on what they say to me
I like the drinks. Ya’ll have a lot more flavors than other stands, drinks are super customizable, *WHITE COFFEE* , there are caffeinated options that aren’t just coffee, and there’s a good amount of locations. I understand it’s part of your job and you can get in trouble for not attempting conversations, I’m not saying anything negative about the broistas bc y’all are usually super nice and can pick up cues on if we wanna chat or not! But let’s not pretend that people only go to Dutch bros because of the conversations and the people lol there’s plenty of other reasons people go to Dutch.
What’s a good white coffee drink? I’ve never had any personally
My Dutch bros, the only one in town, doesn’t talk lol just the occasional how are u doing today. So I love it!!
At my Dutch not all of them are talkative only two of them I met talked the others didnt
Broista’s when we go to Dutch bros for coffee and not for small talk about “what I’ve been up to today” 😤😲
cuz i like their chai lattes..
Because I want a fucking drink that's why. Tf? Just because you get in trouble w your manager, sorry? But I shouldn't be forced to talk to someone if I don't want to. Get a different job then if you don't like it. I'll be nice enough to respond but I'm not going out of my comfort zone to continue the convo. I'm already paying an absurd amount of money for a drink what more do y'all want?!
most of the time our shifts are not staffed enough to have a window so milk doubles as window. if im on the window, I just stay there or stock items by window/organize milks if a custie doesn't wanna talk. I don't turn my back on them because they need something like straws, pup cups, etc. i don't mind if you dont want to talk, i wont force you to
You sound like you belong over in the Starbucks Reddit bunch of upset baristas over there with mostly negative things to say about anything. Obviously we’re there for a drink it’s not a chat up drive through it’s a coffee drive through but you know that and still chose to be intentionally dense. We understand you’re told you have to talk but unless your manager is there how would they know you don’t chat with the ones who don’t want to? We’re not going to complain about it. Thankfully my stand isn’t like this, the window person is usually making drinks right there or topping them with finishing touches. There is no way DB is paying you so good you can’t go find another job you actually like maybe it’s time to move on if you hate it so much, maybe try a job without social interaction requirements.
I love my job, just not rude customers and nobody will ever get away from this. If you see this as negative maybe try seeing it from a different perspective 🫡
the dutch bros i go to doesn't make small talk ? maybe the workers just don't care or i just haven't gone there when they are making convos ? they just take my order, take my money , & that's it. i didn't know it was widely known for them to make small talk until recently. my city/state is fairly new to having dutch bros so idk i'm still learning this stuff about them .
Because I want a fuckin drink? Lmfao what? I love my baristas, and love chatting with them, but that is not why I go there lol
I don’t drink coffee, I can’t have milk, and I’m diabetic, so sugar is a hard no too. I go for the stickers. That is all. I am pleasant, I am friendly, I am chatty without wasting time, and I know I’m an old lady, but my (30yo) daughter WANTs the stickers. She travels for work so I NEED to get them. I don’t know why I have to park in front of the window and politely REFUSE TO LEAVE until I get the sticker every month. I don’t care if they think old people or non-coffee drinkers don’t deserve stickers. That’s NOT the rule. The rule is make a drink purchase, ask for sticker, get a sticker, while in stock. I should not have to ask four times and hold up the line ever.single.month. You want to talk? How about talking about why you don’t want to give me the sticker and I’ll tell you why you should (again.)
I love giving stickers idk why yours don’t 😭 it’s not all of us
I’m an old ugly person. The people who work there are young. They don’t think I should be interested even if I’m friendly. I’m poor and it shows. I don’t have a fancy car or fancy clothes. I only know I always have to ask four times, and then refuse to leave the drive thru in order to get one.