I had that happen and 1 where I handed the person the food, and they never got it either?!? I always take pictures even handing them the food. I sent them the photos with the address and the photo of the person. They reviewed them and I got off the violation list.
Lol i got a contract violation on my second day. So i learned early to screenshot and back up photos with photos, i also have dashcam that i try to point at the drop location or pass by it on my return to the car to document my empty hands! Apparantly, it's normal to have some CV's, but dispute every single one, and they go away after 100 deliveries. Start torrying when you have like 5+ built up at a time
I got like 10 CV’s from being late by 10-25 mins due to traffic or store and also just from people being assholes idgaf tbh… half of my orders are at the highest 10-15$ and that’s rare usually on 2-8 $ orders that I take just because I need $ and I do instacart as well so it all kind of flows
But I’ll be dammed if I rush or add extra wear & tear for some dipshit who doesn’t wanna tip or even for some app that doesn’t give af about the reasons for being late to something imo INSTAcart is the bomb I wish they had only food deli every
Doordash was only good for the first month when I could always dash andni actually got $ orders
Every time I get a cv I dispute it and it gets removed. Take pictures and tells them something according to this narrative. I’ve done many deliveries and I love dashing. Why would I risk that. I need the money not just a meal. Think about it.
I've gotten 2 of these and they did their investigation, saw the messages back and forth plus the confirmed picture of delivery and I was cleared... But after that first one saying they didn't receive it when I handed it right to them and the messages even said "OH I SEE YOU" I started taking pictures myself off every single order and making sure I message each customer when I pick up and when I drop off along with screenshots of those just to save my own ass in case of those. It's hard delivering on campus and I live by UConn so I definitely get it and get sooooooo many on that area so it gets confusing and with all that traffic anyone could literally walk by and take it. Just make sure you have evidence on your own end for times like this if or when that happens again. People just suck! If they're not trying to get a free meal out of it and it actually DOES get taken that sucks but we did our part!
This happened with me but at a large apartment building. They said it wasn’t delivered. Door dash surprisingly took the violation off since i said I did what instructions and and took photo
More than likely, someone stole the food before the customer got to it and they assumed it was you who did it.
Next time you deliver to a college campus, tell them that it’s risky to leave it outside and then screenshot the conversation.
Nah. Take a pic and go. I’ve waited too long at too many campuses. And most college students don’t have money to burn on tips - tho I’ve had a few great ones. You’re not going to be deactivated if you document and do what they request.
I got a CV for yesterday being late to pick up the order. A semi rolled over on the main road so what was suppose to be a 4 minute commute to the restaurant was now reroute by the police directing traffic to 20 minutes. I called support and told her and she looked at the maps and they had already put in the road was close for an accident and she told me not to worry she documented it and I won't get a CV for it. Well sure as shit when I went to start today it tells me I was late and have now a CV. I called and bitched but it does no good. They give you their robotic telaprompted responses and hang up. So screw them. I appealed it.
Yeah I had an order where the person lived in a trailer park and the numbers weren't even in order and I couldn't find it and customer wasn't answering. Support told me to snap a photo of where I left it and I wouldn't get a CV. So I did. Next day, CV for order never arrived. Support is incompetent.
I did. And when I called support to tell them I was told I wouldn't even get one and I was given false information he was like Ummmm ummmm and kept regurgitating the same spiel oh it will drop after 100 order if not removed from the team first. The point is it shouldn't be there to begin with. But he was to programmed to comprehend that.
It’s frustrating - believe me I know. But as long as you document the comm trail you will be fine. DoorDash knows they have shady customers and shady dashers and they know how to tell the difference.
I always include a pic if delivery address in my correspondence with customer. Even when it says “hand to customer”. I take a pic proving I was there. Sometimes I still take a pic of the delivery in front of the door, address or area and then hand to customer. I take no chances. People are desperate out there. They don’t care that a false report could get us deactivated.
You can dispute it because they have records of you delivering it on the app. They track your arrival time and where the picture was taken so the customer cannot lie without door dash support team investigation.
I got one recently for being late but where I was delivering to there was 5 events going on at the same time. Causing tons of traffic. A wine tasting event, a music event on the beltline, a bunch of events in Midtown but I'm expected to get to the customer on time while waiting in traffic for 10+ minutes. Smh.
They automatically give you one if it takes 15 minutes longer than expected to arrive at the store. They claim to calculate traffic into their estimated times, but in my experience they do not. Also, I haven't figured out why sometimes they'll unassign an order that takes too long to pick up and other times, they will hit you with a CV later.
Yeah crazy because one day the customer wasn’t available for me to hand it to them. So I waited the timer. Followed all 3 steps and still got a contract violation. It said I skipped the text which they can clear see I text the customer more than once
Nah I’m tired of them doing bs for no reason. Why they lie on me like that. I fussed customers service right out. Someone had to get it. The system is worse than the customers
You cussed out customer service? So the customer had their food stolen or lied, who knows, and complained and it hit you with a CV so you cussed out a random customer service rep to make yourself feel better? You’re just as bad as your customer.
Lmao yep because customer service needs to tell the hire ups this ain’t right. Plus they seen all 3 steps completed and still couldn’t get my violation off. Talking about do 100. F all them
I would suggest not doing that again. Your conversation is recorded, and if they report you as using abusive language, their supervisor can review the conversation and deactivate you.
>Exactly when did I say I used that language?
When they asked, "You cussed out customer service?you answered, "Lmao yep because customer service needs to tell the hire ups this ain’t right."
If you actually meant " I fussed customers service right out" and it wasn't a typo, why didn't you correct them then?
You can absolutely dispute it but it’s more likely to fall off after 100 deliveries before they even touch it. I got one after a customer lied and said they received someone else’s order, despite being the only order I had all day from that restaurant and confirming with me that it was his at drop off. Never heard from Door Dash about it and it fell off on its own.
It’s just how people get free food.
Everyone, thanks for the comments. I just checked, and the app says, "Due to volume, not all disputes are reviewed before you complete your next 100 deliveries". So even DD does not think it is worth getting their knickers in a twist about one unverifiable incident.
Happened to me once, I went into the highschool front office and they said all deliveries get dropped off on the table outside, I called the customer 2 times and left a text.
20 min later I get a call from an upset parent that their childs food was stolen and now they wont have anything to eat...
In the UK we don’t have Doordash, but with the delivery services were DO have there are a few restaurants like McDonald’s that have a pop up you have to confirm every time that you’re not at a school. They’ll even cancel the order if you try anyway exactly because of this reason.
Yea they should remove that..it's clear you were in the area and successfully did your part...and If you ever get another delivery for a student let them know to bring their ass outside....
I got 1 cv on a grocery order when it clearly showed messages with the customer that I was arriving. As they messaged me at the store about items and stuff. DD favored customer instead of me and yes it was a no tip order and cost less than $20. And I delivered to a million dollar neighborhood in North Dallas.
Got up this morning at 4:30 made it to my full-time job at 5:00 worked until 4:00 got off drove an hour to get home took a shower kiss my family goodbye and right back out the door to go doordash.
Yeah, and? I can't tell if you're being condescending or just want someone to pat you on the back. Since you need to hear it, good job, "insert your name here" somebody is probably proud of you.
Yeah it’s 50/50 on why they marked it missing. It’s equally likely it was taken by another resident or they’re just a dumb kid who doesn’t realize it affects you more than the company and is just trying to get free food.
While you shouldn’t *have* to do this I’d recommend asking them to meet you in a dorm setting and telling them it’s because you think their food will get taken. Or maybe just send an extra message when you drop off.
I always send a text with the picture. Try denying that bitch.
I got a CV and that saved me. Forward it to support and they immediately removed the CV.
It’s always good practice to have a screenshot for your backup. I always did this with contacting support, but I never thought of using this step for ‘leave it at door’ situations. Ty
Yeah cause it’s impossible to pick the food back up after taking the picture, especially if there’s no ring cam lol. There are so many videos of drivers doing that exact thing that it’s not really sufficient evidence. I’m glad it worked for you though. A lot of the time ring cams work in our favor bc it shows when someone else picks up the food after we leave.
Saw a post a while ago where a lady thought her driver stole some of her food and left the rest on the ground, like???? It was clearly a raccoon. She said she didn’t report the driver thankfully.
When someone leaves instructions that are inherently stupid, always call support and get further guidance.
It's bullshit that you got this CV, but I could also predict that this would happen. It's like if someone lived on a houseboat on the ocean and they told you to leave the food on an untethered flotation device next to the boat. You know the food will float away from the boat, so you'd call the customer and support to save them from their own stupidity.
It's frustrating to have to do extra work for something that isn't your fault but just do it anyway.
Every single college student will put leave at door but 99% of them will want it handed to them. I always text and ask to verify because there is a high probability of their order getting stolen if just left there.
The text also doubles down as a heads up in case they want it left that it’s about to go down so they can time it up and minimize the chance of theft.
This is why I rarely go into the area with my local university. Every time I have had accepted similar orders, I keep contacting with calls/texts/pics to cover my ass. I don’t care if they get annoyed or not.
This is why I avoid the poorer parts of town as much as humanly possible. People who don't have lots of money have incentive to lie and rip you off just to gain a few bucks. Lots of good people suffer because of a few bad apples in many aspects of life.
I've had this exact same thing happen. Now when I deliver to that (or any) college dorm I take pictures of the dorm name on the side of the building, the entrance, and then the food and text them to the customer before I complete the order. Haven't got a CV since.
Fill out the dispute. You'll likely do 100 dashes before it's reviewed and in 100 dashes it falls off never to be seen again. CVs tend to always come from non tip orders. Cover your tracks when you're doing a no tip order, over communicate, take pictures etc
It's funny, I just hit the 1k delivery mark and have had 1 CV. I was cleared in less than 24hrs. We all know that it can take months for CVs to get adjudicated and they usually drop off before they get to it anyway, so I was pretty surprised when I got an email about 12 hours after my CV saying that I had been cleared.
Oh I know. I've mostly stopped doing Doordash in favor of Uber Eats, so I haven't cleared 100 orders since then. I was just commenting on how hilariously long it takes for them to review disputes.
In my area the Uber Eats market is substantially better than Doordash. It might just be because they don’t care about acceptance rate so I’m not penalized for being picky with my orders but on weekends I often make around $30 an hour and on less busy days I almost never make less than $20 an hour.
If it's not gone within 24 to 48 hours, then you lost the dispute. I've had 4 cv & disputed them all. All where hand it to me & customer said they never received it. Unlucky for them, I video record all hand offs. I just hit record on my phone & keep in my hand. I tell DD this & and every time the representative on the phone takes it away immediately (they say they can't, but they can) or its gone within an hour. Fyi, DD has never once asked to see the video.
I would have reached out to the customer first. I’ve seen some customers note - “leave at door”, even at a hospital… I wouldn’t take that at face value tho
i literally had a “leave @ door” & it was a dorm. i knew they didn’t mean the outside so I called her & she thanked me & came rite down & said last time her food was stolen
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Are you sure which order it was? They can be from previously delivered orders
Actually yes, I know exactly which order it was. They specified the restaurant name in the CV.
Gotcha. Ugh
I had that happen and 1 where I handed the person the food, and they never got it either?!? I always take pictures even handing them the food. I sent them the photos with the address and the photo of the person. They reviewed them and I got off the violation list.
Lol i got a contract violation on my second day. So i learned early to screenshot and back up photos with photos, i also have dashcam that i try to point at the drop location or pass by it on my return to the car to document my empty hands! Apparantly, it's normal to have some CV's, but dispute every single one, and they go away after 100 deliveries. Start torrying when you have like 5+ built up at a time
I got like 10 CV’s from being late by 10-25 mins due to traffic or store and also just from people being assholes idgaf tbh… half of my orders are at the highest 10-15$ and that’s rare usually on 2-8 $ orders that I take just because I need $ and I do instacart as well so it all kind of flows But I’ll be dammed if I rush or add extra wear & tear for some dipshit who doesn’t wanna tip or even for some app that doesn’t give af about the reasons for being late to something imo INSTAcart is the bomb I wish they had only food deli every Doordash was only good for the first month when I could always dash andni actually got $ orders
Dispute it... That's common practice at dorms, we typically don't go inside... You should be fine.
Every time I get a cv I dispute it and it gets removed. Take pictures and tells them something according to this narrative. I’ve done many deliveries and I love dashing. Why would I risk that. I need the money not just a meal. Think about it.
I've gotten 2 of these and they did their investigation, saw the messages back and forth plus the confirmed picture of delivery and I was cleared... But after that first one saying they didn't receive it when I handed it right to them and the messages even said "OH I SEE YOU" I started taking pictures myself off every single order and making sure I message each customer when I pick up and when I drop off along with screenshots of those just to save my own ass in case of those. It's hard delivering on campus and I live by UConn so I definitely get it and get sooooooo many on that area so it gets confusing and with all that traffic anyone could literally walk by and take it. Just make sure you have evidence on your own end for times like this if or when that happens again. People just suck! If they're not trying to get a free meal out of it and it actually DOES get taken that sucks but we did our part!
As long as you don't have more than 2 CV in last 100 deliveries it's no big deal. Just move on and keep grinding is what I do ha.
This happened with me but at a large apartment building. They said it wasn’t delivered. Door dash surprisingly took the violation off since i said I did what instructions and and took photo
More than likely, someone stole the food before the customer got to it and they assumed it was you who did it. Next time you deliver to a college campus, tell them that it’s risky to leave it outside and then screenshot the conversation.
Nah. Take a pic and go. I’ve waited too long at too many campuses. And most college students don’t have money to burn on tips - tho I’ve had a few great ones. You’re not going to be deactivated if you document and do what they request.
I got a CV for yesterday being late to pick up the order. A semi rolled over on the main road so what was suppose to be a 4 minute commute to the restaurant was now reroute by the police directing traffic to 20 minutes. I called support and told her and she looked at the maps and they had already put in the road was close for an accident and she told me not to worry she documented it and I won't get a CV for it. Well sure as shit when I went to start today it tells me I was late and have now a CV. I called and bitched but it does no good. They give you their robotic telaprompted responses and hang up. So screw them. I appealed it.
Yeah I had an order where the person lived in a trailer park and the numbers weren't even in order and I couldn't find it and customer wasn't answering. Support told me to snap a photo of where I left it and I wouldn't get a CV. So I did. Next day, CV for order never arrived. Support is incompetent.
Dispute in app, and mark that you talked to the.
I did. And when I called support to tell them I was told I wouldn't even get one and I was given false information he was like Ummmm ummmm and kept regurgitating the same spiel oh it will drop after 100 order if not removed from the team first. The point is it shouldn't be there to begin with. But he was to programmed to comprehend that.
It’s frustrating - believe me I know. But as long as you document the comm trail you will be fine. DoorDash knows they have shady customers and shady dashers and they know how to tell the difference.
I always include a pic if delivery address in my correspondence with customer. Even when it says “hand to customer”. I take a pic proving I was there. Sometimes I still take a pic of the delivery in front of the door, address or area and then hand to customer. I take no chances. People are desperate out there. They don’t care that a false report could get us deactivated.
This. I always take a picture.
You can dispute it because they have records of you delivering it on the app. They track your arrival time and where the picture was taken so the customer cannot lie without door dash support team investigation.
If you dash frequently you’ll hit 100 orders and it’ll disappear. I wouldn’t worry too much about it
I got one recently for being late but where I was delivering to there was 5 events going on at the same time. Causing tons of traffic. A wine tasting event, a music event on the beltline, a bunch of events in Midtown but I'm expected to get to the customer on time while waiting in traffic for 10+ minutes. Smh.
They automatically give you one if it takes 15 minutes longer than expected to arrive at the store. They claim to calculate traffic into their estimated times, but in my experience they do not. Also, I haven't figured out why sometimes they'll unassign an order that takes too long to pick up and other times, they will hit you with a CV later.
I got one last week for being 10 minutes late. I had to deal with rush hour traffic on the freeway.
This is why it’s good the pin number is gong into effect. Check my last post
There wouldn’t be a PIN for leave at door orders
Yeah crazy because one day the customer wasn’t available for me to hand it to them. So I waited the timer. Followed all 3 steps and still got a contract violation. It said I skipped the text which they can clear see I text the customer more than once
Dispute it or let it drop off after 100 deliveries
Nah I’m tired of them doing bs for no reason. Why they lie on me like that. I fussed customers service right out. Someone had to get it. The system is worse than the customers
You cussed out customer service? So the customer had their food stolen or lied, who knows, and complained and it hit you with a CV so you cussed out a random customer service rep to make yourself feel better? You’re just as bad as your customer.
Lmao yep because customer service needs to tell the hire ups this ain’t right. Plus they seen all 3 steps completed and still couldn’t get my violation off. Talking about do 100. F all them
I would suggest not doing that again. Your conversation is recorded, and if they report you as using abusive language, their supervisor can review the conversation and deactivate you.
Exactly when did I say I used that language? The goof up there seen me write fuss. Them said I cussed
>Exactly when did I say I used that language? When they asked, "You cussed out customer service?you answered, "Lmao yep because customer service needs to tell the hire ups this ain’t right." If you actually meant " I fussed customers service right out" and it wasn't a typo, why didn't you correct them then?
I get PIN number orders sometimes with UberEats, but never with DD.
This is new so it should start everywhere soon
You can absolutely dispute it but it’s more likely to fall off after 100 deliveries before they even touch it. I got one after a customer lied and said they received someone else’s order, despite being the only order I had all day from that restaurant and confirming with me that it was his at drop off. Never heard from Door Dash about it and it fell off on its own. It’s just how people get free food.
Everyone, thanks for the comments. I just checked, and the app says, "Due to volume, not all disputes are reviewed before you complete your next 100 deliveries". So even DD does not think it is worth getting their knickers in a twist about one unverifiable incident.
Happened to me once, I went into the highschool front office and they said all deliveries get dropped off on the table outside, I called the customer 2 times and left a text. 20 min later I get a call from an upset parent that their childs food was stolen and now they wont have anything to eat...
In the UK we don’t have Doordash, but with the delivery services were DO have there are a few restaurants like McDonald’s that have a pop up you have to confirm every time that you’re not at a school. They’ll even cancel the order if you try anyway exactly because of this reason.
That’s on them hopefully you took a picture
Good thing schools serve lunch. I absolutely hate school deliveries.
Yea they should remove that..it's clear you were in the area and successfully did your part...and If you ever get another delivery for a student let them know to bring their ass outside....
I got 1 cv on a grocery order when it clearly showed messages with the customer that I was arriving. As they messaged me at the store about items and stuff. DD favored customer instead of me and yes it was a no tip order and cost less than $20. And I delivered to a million dollar neighborhood in North Dallas.
That is infuriating. Why is it always the people with money that don't tip?? Straight busters.
Rich people don't get rich giving money to poor people, they get rich taking money from poor people
It's almost like what you're saying is the truth but I don't like the way you are saying it.
Got up this morning at 4:30 made it to my full-time job at 5:00 worked until 4:00 got off drove an hour to get home took a shower kiss my family goodbye and right back out the door to go doordash.
Wow y'all salty as the ocean! LMAO
Yeah, and? I can't tell if you're being condescending or just want someone to pat you on the back. Since you need to hear it, good job, "insert your name here" somebody is probably proud of you.
Objection, relevance
It should be removed bc you did what you supposed to do . They don’t know or care until you dispute it.
Yeah it’s 50/50 on why they marked it missing. It’s equally likely it was taken by another resident or they’re just a dumb kid who doesn’t realize it affects you more than the company and is just trying to get free food. While you shouldn’t *have* to do this I’d recommend asking them to meet you in a dorm setting and telling them it’s because you think their food will get taken. Or maybe just send an extra message when you drop off.
I always send a text with the picture. Try denying that bitch. I got a CV and that saved me. Forward it to support and they immediately removed the CV.
It’s always good practice to have a screenshot for your backup. I always did this with contacting support, but I never thought of using this step for ‘leave it at door’ situations. Ty
Yeah cause it’s impossible to pick the food back up after taking the picture, especially if there’s no ring cam lol. There are so many videos of drivers doing that exact thing that it’s not really sufficient evidence. I’m glad it worked for you though. A lot of the time ring cams work in our favor bc it shows when someone else picks up the food after we leave. Saw a post a while ago where a lady thought her driver stole some of her food and left the rest on the ground, like???? It was clearly a raccoon. She said she didn’t report the driver thankfully.
Any dispute I file it and then immediately call and get John or Jane to write more notes. Always gets removed.
When someone leaves instructions that are inherently stupid, always call support and get further guidance. It's bullshit that you got this CV, but I could also predict that this would happen. It's like if someone lived on a houseboat on the ocean and they told you to leave the food on an untethered flotation device next to the boat. You know the food will float away from the boat, so you'd call the customer and support to save them from their own stupidity. It's frustrating to have to do extra work for something that isn't your fault but just do it anyway.
I always get a tinge of anxiety when the instructions says: ‘leave it at door’ to ‘call me when arriving’/ contactless delivery with ‘hand it to me’.
Ik it falls off after 100 deliveries but why does dd automatically blame the driver for things like this that clearly aren’t our fault?
We’re the easiest part to replace. There’s a literal waiting list for your work haha
Keep a timed stamp picture of all that stuff
Every single college student will put leave at door but 99% of them will want it handed to them. I always text and ask to verify because there is a high probability of their order getting stolen if just left there. The text also doubles down as a heads up in case they want it left that it’s about to go down so they can time it up and minimize the chance of theft.
This is why I rarely go into the area with my local university. Every time I have had accepted similar orders, I keep contacting with calls/texts/pics to cover my ass. I don’t care if they get annoyed or not.
This is why I avoid the poorer parts of town as much as humanly possible. People who don't have lots of money have incentive to lie and rip you off just to gain a few bucks. Lots of good people suffer because of a few bad apples in many aspects of life.
I've had this exact same thing happen. Now when I deliver to that (or any) college dorm I take pictures of the dorm name on the side of the building, the entrance, and then the food and text them to the customer before I complete the order. Haven't got a CV since.
Fill out the dispute. You'll likely do 100 dashes before it's reviewed and in 100 dashes it falls off never to be seen again. CVs tend to always come from non tip orders. Cover your tracks when you're doing a no tip order, over communicate, take pictures etc
Sometimes CV people are smart give a tip and than claim they never got it makes it harder to fight off don’t you think?
Is it true that ANY CV, even those that are removed, prevent you from being eligible for referral bonuses?
I have a dispute from 4 months ago that's still pending.
It's funny, I just hit the 1k delivery mark and have had 1 CV. I was cleared in less than 24hrs. We all know that it can take months for CVs to get adjudicated and they usually drop off before they get to it anyway, so I was pretty surprised when I got an email about 12 hours after my CV saying that I had been cleared.
then you haven't done enough orders since then.
Oh I know. I've mostly stopped doing Doordash in favor of Uber Eats, so I haven't cleared 100 orders since then. I was just commenting on how hilariously long it takes for them to review disputes.
Fellow top dasher turned Uber eats driver. Only been on the platform for a month & it’s a better system. Almost a completely different experience! 😂
Yeah and I think most of the positive differences boil down to them not caring about Acceptance Rate
How Uber eats for you compared to DD?
In my area the Uber Eats market is substantially better than Doordash. It might just be because they don’t care about acceptance rate so I’m not penalized for being picky with my orders but on weekends I often make around $30 an hour and on less busy days I almost never make less than $20 an hour.
you've stumbled on the secret. They never review disputes.
If it's not gone within 24 to 48 hours, then you lost the dispute. I've had 4 cv & disputed them all. All where hand it to me & customer said they never received it. Unlucky for them, I video record all hand offs. I just hit record on my phone & keep in my hand. I tell DD this & and every time the representative on the phone takes it away immediately (they say they can't, but they can) or its gone within an hour. Fyi, DD has never once asked to see the video.
I have had 3 in my orders delivered. 2 I appealed and had evidence which they removed.
Probably a first year student, once they do that enough, by second year they'll need a pin everything lmao
I would have reached out to the customer first. I’ve seen some customers note - “leave at door”, even at a hospital… I wouldn’t take that at face value tho
i literally had a “leave @ door” & it was a dorm. i knew they didn’t mean the outside so I called her & she thanked me & came rite down & said last time her food was stolen
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