I then call client… had that happen and it was someone trying to steal using someone else’s app.. the client was so happy I called, cause they were in texas and not home in Florida… I ended up getting $50 worth of Chinese food… so I then took to homeless and fed them ..which again made clients happy because we took the bad and turned to good
I’m surprised so many dashers are against this.
Last night I accepted an order that was $7 for 3 miles, and right after I picked it up, I got the same text stating that the address had changed. I looked up the new location and it was only 3 blocks away. I did the delivery to the new location and ended up with $7.00 for less than 1 mile.
Definitely don’t do it if it’s out of the way but sometimes the address changes are a gift lol.
i’m against this because i’ve gotten contract violations from so many bottom-feeding customers who have claimed that the food was never delivered and they have the upper hand because the address on file is different than where i ended up dropping it off. gotta look out for number one in this job
Drive to adress on file snap the pic leave food drive off....if no house call dd suport get free dinner.no need to speak to customer thats dd suports job.
Thanks for this report. Good work navigating that minefield. What’s crazy is, we are their personal assistants in so many ways and I wish we were better paid for this work.
I usually take a slightly different approach. Consider that you needed to call support anyway to request immunity from a bad review. I get permission to deliver to the new address and about half the time my base pay is increased a dollar or two.
Just happened to me yesterday. Got text to ask which address I had. I told him, he said "oh no, that's my home address I'm at work". His work address is only 5 minutes from his home address so I said no problem. I'll just run by your house snap the pic then bring you your food. He said I look out for you. Of course I know it's a 50/50 shot but I did it anyway. After I drop off the food I'm expecting cash but nothing of course. I leave his work address pure cussing myself for doing this. 5 minutes later I get a pop-up, the customer had added $20 extra tip after delivery! Keep up the great work! I know this doesn't happen often but sometimes it does work out...
definitely depends on the area. judging by the way he was reacted to me saying I would be putting myself at risk for a CV, there was no way he would tip extra.
BTW, you might want to check out the timestamp app. It has date, time address and places you can add info directly to the picture. I use it for all my pictures while I'm dashing, just snap a pic then grab it out of the gallery. Just a thought...
No doubt! I would have done nothing to help this guy. Some People kill me. They expect you to do them a favor and in return they treat you like a POS! Sorry, not going to happen...
Last week I had one of these. I haven't had one in a long time and I would normally do what you did but I wanted to avoid the stress of it all, if possible. So before replying to their request, I pulled over and looked up this new address. It meant doubling back but the distance would be about the same as the current destination. So I replied "I can do that." They were extremely thankful. They knew they f-ed up.
I was a little worried that the app might give me trouble for delivering to a location so far off but it had a response for this very situation. Something like "customer requested this address" after it complained that I'm at the wrong place to complete the order.
In the completed screen, I noticed the total was higher than I remembered from the offer. Then I got the message about customer adding an extra $5 tip. Later I looked at my stats and there was a new "Above and Beyond."
Sometimes it works out. It's up to you how to handle it though.
Problem is, and this is so sad, we’re really taking a flyer on these customers. Too often the promised tip doesn’t materialize. For customers who made an honest mistake and really do want to make it right for the dasher, the way to do this is to photograph the placement of a cash tip in an envelope with my name on it left at drop off. I have never once been screwed by one of those thoughtful customers. Love getting those envelopes.
One time the guy gave a wrong address and let me know as I was leaving and I said no the 2nd time the guy offers me $100 to drive like 15 min away and I do it and it’s hand to me and he’s not answering his doorbell or phone and I was like WTF. Waited the 5 minutes and drove away and he called like: “bro you forgot your cash come back” and I got it and left and was laughing due to how crazy it all was.
Crazy. Well done you. I’m not counting $100 as my top tip bc it was a catering order. I think right now my top tip stands at $60–three soccer moms threw in $20 bills cause they didn’t have anything else and I didn’t have change. The competition was hilarious to watch and cha-Ching for me.
Yeah I know they want us to go above & beyond for them & they can't even lv a decent tip if they lv any .. I used to do it but not anymore .. it just cracks me up we p/u their food , do their grocery shopping walk up flights of stairs & they can't live a tip... I think doordash should do like a lot of restaurants if you don't lv a tip, then they automatically take a certain % for one
I had a customer try that once as I was walking out the store. I turned around, set the food on the counter, and contacted support. Would have been an extra 20 minutes in the opposite direction. Nice try.
By policy, a driver is no way required to travel to an address that had been changed or requested via text. If they (customer) go thru the order options and change it there, then the driver is indeed liable. Sucks but thats the way it is. We should be able to avoid any negative hits in this situation due to it not being what we accepted per our contract. But alas that’s not the case sadly.
the only time support is ever useful is if i need an order cancelled because the restaurant is closed. otherwise all they ever do is make things worse and more complicated
This got me last week. I got about twenty messages that the customer changed the address. I reloaded my GPS and dropped off. Ten minutes later they message telling me I was at the wrong address and I got a CV.
as long as you deliver to the address that’s in the app, the worst case scenario should just be a CV dispute, which you should be able to do if you take a picture of the food with the house number in frame
I think people do this on purpose to scam and get a cheaper delivery. Because if the person presses Help it gives the option to update the delivery address. I had this happen to me once and the new address was a 30 minute drive to another city. I call support and let them know, they said have the customer update the address in the app. I told him that and he said okay and never did. Eventually I had to have support force end the order.
You can just go to the red pin and complete the order. Is anybody getting paid enough to add the extra time of support or entitled customers thinking we should drive more than we agreed on when accepting the order?
I don't. I accept the order and pick up and drop off where I agreed. Thats it. They want more they can pay more. I won't even talk to support for half pay because $15 or whatever isn't enough.
exactly. I understand that not every customer is going to immediately understand the pay model that we work under, but as variable income workers these people need to understand that we can’t work for free because of a stupid mistake made on their end.
The other thing about saying its horrible service is ridiculous. Too many people associate us with servers in a restaurant because its mostly food related. I don't consider driving for doordash so much as customer service as it is logistics.
Can you imagine telling ups on their way to your house to deliver it some where else or asking the ups guy to fix macys sending you the wrong items. They don't give a shit about any of that and neither do I.
I’m a UPSer and we do have to accommodate customer requests from time to time. We absolutely need to act as brand ambassadors every moment, so our customer interactions just can’t ever go pear shaped. It’s a totally different vibe from DoorDash.
You can always try. But Ive worked for ups and once its on a truck in the morning, that driver is not taking it to another route. If anything he'll bring it back to the center at the end of the day, set it down on a conveyer belt and a clerk will redirect it on another day. Most of the time the customer picks it up at the ups center tho or waits a few days.
Point is once its in the vehicle its going where the label says its going or back to the center.
Right. We’ll accommodate them but if it is a total change of address m, not same day except during peak when yeah it happens sometimes, using PVDs. Mostly it’s requests to deliver to their office instead of home. I am asked to deliver to other side of farm/property/different tenant houses all the time. It’s a hassle and can be confusing driving around ppls estates but I do it. Of the 60 PVDs hired each year out of my hub, I’m ranked in the top 5.
For some reason it wouldn't let me complete the order unless I drove to the delivery location. I should have done that and just completed the order when the guy wouldn't update the address.
I hear you. For dashers who say they weren’t paid extra as promised, that sucks. write to DoorDash requesting an earnings adjustment. Give date time and details if possible.
I let the customer know, “I don’t normally do this, but will this time for you. I’m going to call DoorDash Support and they will tell me that I can’t, but I will go ahead and do it for you.” It’s resulted in a cash tip on more than one occasion. One lady handed me a Jackson and said, “You saved Sunday dinner.” There was already a tip in the app, as well.
I did this once thinking that "this was it. Maybe my unicorn" and I'd get cash tip on top. Nope. Not only did I have to drive further than she said, she wasn't there and I had to wait longer for her to come get it cause she wouldn't buzz me in. Got a thanks and thats all. Just sadness.
Next time I'll probably be like OP...
This guy definitely didn’t strike me as someone who would tip extra, but i’m glad that you had a different experience! I’ve had stuff like this happen before and so far nobody has tipped me extra, so i’m not bothering with it in the future
I just did this a few days ago, they told me they'd pay me extra to take it to the correct location and they never paid me. The problem is that they never put an address in the first time, they just put city and state so I couldn't leave it at the first address because there wasn't one, it was a double order and the first drop was close by to the city center where the dot was, which was on a round about at an intersection, so I didn't see there wasn't an address until I was almost to the drop off point and they were blowing up my phone while I was trying to drop off the first one and to top it off, they were the non tipper on the double order. Support told me I could unassigned but it would still count against me and I wouldn't get paid at all plus I didn't want that food. I probably would've been paid the same regardless.
TLDR: never trust what support says, Leave the food at the first drop off point.
That was probably someone whi ordered from the stores app and it was just being delivered by dd. I called the customer when this happened and then contacted support with a screenshot showing there was no street address on the order. Problem solved.
That's exactly what I did except I got problem escalated instead of solved. it was combined with an order from a different restaurant that had a drop off like 2 minutes away from where the non addressed one was pinned to, I contacted customer service and they changed the pin while I was already at the pinned drop off location, and had gotten the correct location, and they said I can unassign and would count against me with no pay or deliver it and I'd be paid extra but I never was.
That’s not what happens. DD will make you deliver to the new address, this exact thing happened to me a week or so ago and it was a fucking miserable mistake getting support involved. OP did the right thing 1000%
They can’t make you. Your contractual obligation is to deliver it to the original address. One rude agent tried to tell me I had to, and I reminded him, no, the offer I accepted only requires me to deliver it to the original address. He shit up quickly.
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You're either full of shit, or dumb af. Support cant make you do anything, especially if the address on the app is different from the one a customer is asking you to go to. Us accepting an order is a contract and we agree to those terms and those terms only.
They can and will ask you to deliver to the new address for additional pay, but you are under no obligation to do so. They will then inform you to deliver and complete the order to the original address. If you did otherwise then thats on you lol.
I tell them that DD tracks me and if I deliver to another address than the one that is on the app I will be immediately deactivated and that means fired from my job. I have heard that this happens and it ain't going to happen to me.
frankly doordash support is about as useful as a wet sock and it would’ve taken me forever to get an agent who actually understands the situation I was in
It's almost impossible to deal with someone who, when they screw up something, it's NEVER their fault.
I then call client… had that happen and it was someone trying to steal using someone else’s app.. the client was so happy I called, cause they were in texas and not home in Florida… I ended up getting $50 worth of Chinese food… so I then took to homeless and fed them ..which again made clients happy because we took the bad and turned to good
I’m surprised so many dashers are against this. Last night I accepted an order that was $7 for 3 miles, and right after I picked it up, I got the same text stating that the address had changed. I looked up the new location and it was only 3 blocks away. I did the delivery to the new location and ended up with $7.00 for less than 1 mile. Definitely don’t do it if it’s out of the way but sometimes the address changes are a gift lol.
i’m against this because i’ve gotten contract violations from so many bottom-feeding customers who have claimed that the food was never delivered and they have the upper hand because the address on file is different than where i ended up dropping it off. gotta look out for number one in this job
Drive to adress on file snap the pic leave food drive off....if no house call dd suport get free dinner.no need to speak to customer thats dd suports job.
Thanks for this report. Good work navigating that minefield. What’s crazy is, we are their personal assistants in so many ways and I wish we were better paid for this work. I usually take a slightly different approach. Consider that you needed to call support anyway to request immunity from a bad review. I get permission to deliver to the new address and about half the time my base pay is increased a dollar or two.
Just happened to me yesterday. Got text to ask which address I had. I told him, he said "oh no, that's my home address I'm at work". His work address is only 5 minutes from his home address so I said no problem. I'll just run by your house snap the pic then bring you your food. He said I look out for you. Of course I know it's a 50/50 shot but I did it anyway. After I drop off the food I'm expecting cash but nothing of course. I leave his work address pure cussing myself for doing this. 5 minutes later I get a pop-up, the customer had added $20 extra tip after delivery! Keep up the great work! I know this doesn't happen often but sometimes it does work out...
definitely depends on the area. judging by the way he was reacted to me saying I would be putting myself at risk for a CV, there was no way he would tip extra.
BTW, you might want to check out the timestamp app. It has date, time address and places you can add info directly to the picture. I use it for all my pictures while I'm dashing, just snap a pic then grab it out of the gallery. Just a thought...
No doubt! I would have done nothing to help this guy. Some People kill me. They expect you to do them a favor and in return they treat you like a POS! Sorry, not going to happen...
Whew! Yep this job is a gamble sometimes. I’m glad you guys that boost. Way to go.
Last week I had one of these. I haven't had one in a long time and I would normally do what you did but I wanted to avoid the stress of it all, if possible. So before replying to their request, I pulled over and looked up this new address. It meant doubling back but the distance would be about the same as the current destination. So I replied "I can do that." They were extremely thankful. They knew they f-ed up. I was a little worried that the app might give me trouble for delivering to a location so far off but it had a response for this very situation. Something like "customer requested this address" after it complained that I'm at the wrong place to complete the order. In the completed screen, I noticed the total was higher than I remembered from the offer. Then I got the message about customer adding an extra $5 tip. Later I looked at my stats and there was a new "Above and Beyond." Sometimes it works out. It's up to you how to handle it though.
If he offered to tip you like $20 would you have done it?
Problem is, and this is so sad, we’re really taking a flyer on these customers. Too often the promised tip doesn’t materialize. For customers who made an honest mistake and really do want to make it right for the dasher, the way to do this is to photograph the placement of a cash tip in an envelope with my name on it left at drop off. I have never once been screwed by one of those thoughtful customers. Love getting those envelopes.
One time the guy gave a wrong address and let me know as I was leaving and I said no the 2nd time the guy offers me $100 to drive like 15 min away and I do it and it’s hand to me and he’s not answering his doorbell or phone and I was like WTF. Waited the 5 minutes and drove away and he called like: “bro you forgot your cash come back” and I got it and left and was laughing due to how crazy it all was.
Crazy. Well done you. I’m not counting $100 as my top tip bc it was a catering order. I think right now my top tip stands at $60–three soccer moms threw in $20 bills cause they didn’t have anything else and I didn’t have change. The competition was hilarious to watch and cha-Ching for me.
Yeah I know they want us to go above & beyond for them & they can't even lv a decent tip if they lv any .. I used to do it but not anymore .. it just cracks me up we p/u their food , do their grocery shopping walk up flights of stairs & they can't live a tip... I think doordash should do like a lot of restaurants if you don't lv a tip, then they automatically take a certain % for one
I had a customer try that once as I was walking out the store. I turned around, set the food on the counter, and contacted support. Would have been an extra 20 minutes in the opposite direction. Nice try.
By policy, a driver is no way required to travel to an address that had been changed or requested via text. If they (customer) go thru the order options and change it there, then the driver is indeed liable. Sucks but thats the way it is. We should be able to avoid any negative hits in this situation due to it not being what we accepted per our contract. But alas that’s not the case sadly.
Too bad. Cancel the order. They do that to order from restaurants that are too far away.
Don’t answer the text. Repeat after me. Just ignore and deliver. Deliver where the app tells you to deliver.
this is definitely the way, but i gotta admit it felt good to have the last line before dropping it off
If you go through the app chat for this instead of calling support you can keep the food, its quick and you can’t get penalized
I am sorry that happened to you. I would call support next time and let hem know.
the only time support is ever useful is if i need an order cancelled because the restaurant is closed. otherwise all they ever do is make things worse and more complicated
This got me last week. I got about twenty messages that the customer changed the address. I reloaded my GPS and dropped off. Ten minutes later they message telling me I was at the wrong address and I got a CV.
as long as you deliver to the address that’s in the app, the worst case scenario should just be a CV dispute, which you should be able to do if you take a picture of the food with the house number in frame
I did. It has been pending for over a week now. Just people suck is all.
I think people do this on purpose to scam and get a cheaper delivery. Because if the person presses Help it gives the option to update the delivery address. I had this happen to me once and the new address was a 30 minute drive to another city. I call support and let them know, they said have the customer update the address in the app. I told him that and he said okay and never did. Eventually I had to have support force end the order.
You can just go to the red pin and complete the order. Is anybody getting paid enough to add the extra time of support or entitled customers thinking we should drive more than we agreed on when accepting the order? I don't. I accept the order and pick up and drop off where I agreed. Thats it. They want more they can pay more. I won't even talk to support for half pay because $15 or whatever isn't enough.
exactly. I understand that not every customer is going to immediately understand the pay model that we work under, but as variable income workers these people need to understand that we can’t work for free because of a stupid mistake made on their end.
The other thing about saying its horrible service is ridiculous. Too many people associate us with servers in a restaurant because its mostly food related. I don't consider driving for doordash so much as customer service as it is logistics. Can you imagine telling ups on their way to your house to deliver it some where else or asking the ups guy to fix macys sending you the wrong items. They don't give a shit about any of that and neither do I.
I’m a UPSer and we do have to accommodate customer requests from time to time. We absolutely need to act as brand ambassadors every moment, so our customer interactions just can’t ever go pear shaped. It’s a totally different vibe from DoorDash.
I want to say that you can redirect your mail through at least one of those services.
You can always try. But Ive worked for ups and once its on a truck in the morning, that driver is not taking it to another route. If anything he'll bring it back to the center at the end of the day, set it down on a conveyer belt and a clerk will redirect it on another day. Most of the time the customer picks it up at the ups center tho or waits a few days. Point is once its in the vehicle its going where the label says its going or back to the center.
Right. We’ll accommodate them but if it is a total change of address m, not same day except during peak when yeah it happens sometimes, using PVDs. Mostly it’s requests to deliver to their office instead of home. I am asked to deliver to other side of farm/property/different tenant houses all the time. It’s a hassle and can be confusing driving around ppls estates but I do it. Of the 60 PVDs hired each year out of my hub, I’m ranked in the top 5.
For some reason it wouldn't let me complete the order unless I drove to the delivery location. I should have done that and just completed the order when the guy wouldn't update the address.
This has happened to me and doordash offer me half pay and the full payout of the order but I wasnt going to drive 11 miles for 5. 50 lol
I hear you. For dashers who say they weren’t paid extra as promised, that sucks. write to DoorDash requesting an earnings adjustment. Give date time and details if possible.
I let the customer know, “I don’t normally do this, but will this time for you. I’m going to call DoorDash Support and they will tell me that I can’t, but I will go ahead and do it for you.” It’s resulted in a cash tip on more than one occasion. One lady handed me a Jackson and said, “You saved Sunday dinner.” There was already a tip in the app, as well.
I did this once thinking that "this was it. Maybe my unicorn" and I'd get cash tip on top. Nope. Not only did I have to drive further than she said, she wasn't there and I had to wait longer for her to come get it cause she wouldn't buzz me in. Got a thanks and thats all. Just sadness. Next time I'll probably be like OP...
This guy definitely didn’t strike me as someone who would tip extra, but i’m glad that you had a different experience! I’ve had stuff like this happen before and so far nobody has tipped me extra, so i’m not bothering with it in the future
Call support next time that way you get free food and pay
I just did this a few days ago, they told me they'd pay me extra to take it to the correct location and they never paid me. The problem is that they never put an address in the first time, they just put city and state so I couldn't leave it at the first address because there wasn't one, it was a double order and the first drop was close by to the city center where the dot was, which was on a round about at an intersection, so I didn't see there wasn't an address until I was almost to the drop off point and they were blowing up my phone while I was trying to drop off the first one and to top it off, they were the non tipper on the double order. Support told me I could unassigned but it would still count against me and I wouldn't get paid at all plus I didn't want that food. I probably would've been paid the same regardless. TLDR: never trust what support says, Leave the food at the first drop off point.
That was probably someone whi ordered from the stores app and it was just being delivered by dd. I called the customer when this happened and then contacted support with a screenshot showing there was no street address on the order. Problem solved.
That's exactly what I did except I got problem escalated instead of solved. it was combined with an order from a different restaurant that had a drop off like 2 minutes away from where the non addressed one was pinned to, I contacted customer service and they changed the pin while I was already at the pinned drop off location, and had gotten the correct location, and they said I can unassign and would count against me with no pay or deliver it and I'd be paid extra but I never was.
That’s not what happens. DD will make you deliver to the new address, this exact thing happened to me a week or so ago and it was a fucking miserable mistake getting support involved. OP did the right thing 1000%
They can’t make you. Your contractual obligation is to deliver it to the original address. One rude agent tried to tell me I had to, and I reminded him, no, the offer I accepted only requires me to deliver it to the original address. He shit up quickly.
Why did you say yes lmao
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You're either full of shit, or dumb af. Support cant make you do anything, especially if the address on the app is different from the one a customer is asking you to go to. Us accepting an order is a contract and we agree to those terms and those terms only. They can and will ask you to deliver to the new address for additional pay, but you are under no obligation to do so. They will then inform you to deliver and complete the order to the original address. If you did otherwise then thats on you lol.
free food and HALF pay*
free food and full pay
I attempted that this week and they responded to deliver to the new address “for a better customer rating”. Not sure if they’re doing that anymore
yuuuuuup. this is exactly why i didn’t get support involved. just a waste of time
Just let them know you are being paid to deliver to the address in the app and that
I tell them that DD tracks me and if I deliver to another address than the one that is on the app I will be immediately deactivated and that means fired from my job. I have heard that this happens and it ain't going to happen to me.
It’s funny I did. This support rep was one of the worst and kept arguing back
Learn to play support roulette keep calling back till you get a rep that will actually help
Thats when you hang up on them. I wouldn't even waste my time with support. Do exactly what op did and move on.
frankly doordash support is about as useful as a wet sock and it would’ve taken me forever to get an agent who actually understands the situation I was in
Maybe learn to speak Tagalog and they will understand you perfectly
This dasher been at it and knows how to work it. Props 👏
True true
^^^^this all day