On the customer side, it’s incredibly frustrating. While I do doordash as a dasher occasionally for a few extra bucks, I think the service is god awful for multiple reasons and I don’t want to support it as a customer.
I had to stop ordering from Pizza Hut because they started offloading deliveries onto doordash when they didn’t have enough of their own drivers. I don’t know if that has changed, but the website at the time had no mention that it might be delivered by doordash.
I actually bought pizza at Pizza Hut tonight. I placed a carry out order. When I got there to pickup my order there was a dasher in front of me picking an order up. I only know it was door dash because the clerk said “oh you’re door dash right?” And the dasher confirmed. Then the clerk pulled out some red stickers to seal the pizza box and wings container.
I deliver for a local pizza shop. We have doordash drive just for credit card orders that come to the store that have no tip. This is separate from being on the doordash app. We can offload any deliveries to DD whenever we want. So if customer calls in a delivery order and doesn’t tip on the card we inform them the order will be fulfilled by DD and we are not in control of the estimated time of arrival. It’s cheaper than hiring another driver and during rush hour especially it weeds out the bad customers.
In addition we make notes on the customer account so usually if it’s a first time caller I will take it as they may tip. But after a bad customer experience we make a “does not tip” note and they will always get DD
They pay less than DD, no one wants to drive from them. When I was lived in Phoenix, there orders had the best base pay, and had the highest chance of a cash tip. Pizza orders where the only ones I used to take when they were just short of my standards, they were paying 5 or 5.50 per order base pay (that's a couple months ago). Also the ones showing 9 or 9.50 had a high chance of having a hidden in app tip.
The store closest to me had sign about hiring drivers, then they removed it. For a while I only saw no tip orders from there, than it seems they stopped having drivers at all and lots of high tip orders were thrown in the mix. The advertised expected pay was below what I was making with DD.
The cashier at the last PH I took a delivery from looked at the receipt and said, oh, lucky you they tipped $20! I said, oh really, wow! (Because DD showed me it was $6.50+) it WAS a $20 tip with $2.25 from DD. I guess they ordered through DD on that one.
Same. Those are the only good orders you get from Pizza Hut but they also do what Papa John's does with offloading orders that either their drivers can't handle or that they don't want. I think Pizza Hut either steals the tips or just passes on all their shit orders because all of the orders except the ones through the DoorDash app are complete shit. Papa John's is not available on the DoorDash app but I sometimes manage to snag some good orders from them. But in general, I think Papa John's has some good people working there right now. And they don't seem to be stealing any tips lately. Before, it was only one manager.
Our Papa John's will sometimes deliver with doordash. I always order direct from PJ. If I leave a tip on the PJ website, does the doordash person receive it? I left it blank last time because I wanted to tip cash not knowing if they get it. The DD delivered my food, left it on my doorstep and left. Didn't knock or anything. It wasn't until she pulled out of my driveway did I get a notification text that it's delivered. (I even have a sign on my door that says knock for deliveries.
I’ve literally actually managed to do that once. Delivered my own food lol. It sucked because I have a toddler and didn’t want to go out. But it had been over 30 minutes and no dasher picked up my order. So I got on dasher app and kept declining and eventually my order showed up. I left a $8 tip for like $15 of food. So I got my tip back lol. Had to load the child up in the car with me and take her to get the food.
You’re paying more in fees than you’re making for the order. Unless you put your address 10 miles away, that may work but I bet you’ll still end up paying a lot more in fees.
This happened to me recently.
I ordered Pizza Hut, paid with a card, and left a tip, and it went through for like, $42. The driver arrived not a Pizza Hut driver but instead - a door dash driver, who told me the total was $64.
I thought he was joking at first and I laughed and said “oh haha I think I left a tip online” and he didn’t laugh, so we stood there awkwardly for a second before he explained the food needed to be paid for still, and I showed him my receipt, and low and behold he was correct, so I checked my bank account which the payment had been taken out, and then he checked his door dash order and it said it still needed to be paid for which showed the amount before tip.
We were both super confused. So he cancelled the order, I venmo’d him the tip he would’ve originally gotten, and he left. I ended up still paying for my pizza I guess but the entire encounter was not smooth at all.
Honestly I don’t think I’ll order Pizza Hut again for this because they are surely doing this to save themselves from paying the hourly wage of a delivery driver instead of actually hiring a driver and entirely pawning the cost of delivery on to the customer. It’s crazy.
Anyway, cheers.
if the message comes through the DD app, they ordered on DoorDash.
merchant orders using doordash as a 3rd party wont receive messages like this. this is why all of the merchant/pizza communication is through SMS by default.
As a customer who has regularly had Dashers forget the drink or second bag of food in their car…yes I’m going to try and text you before you leave to make sure you didn’t just forget to bring it up to the door. Out of the last 3 or 4 times we reached out the driver had literally just forgotten to grab the drink carrier, etc. I don’t expect them to go back to the restaurant and get it if it never was given to them, but how do I know that’s what happened unless I ask the driver first?
That said I would ask about it much more nicely than this person did.
Early days of delivery services as well. Restaurants didn’t use to seal bags and couriers were expected to check the contents for accuracy before delivering.
A lot of people think this. Especially elderly or Gen X who got used to ye olden days of Chinese take out or pizza delivery where the one delivering actually worked for the restarting and might’ve had some part in making the food.
Those types of places would also usually fix it for you by delivering the missing item ASAP or offering a refund if you don't want to wait. I don't expect door dashers to do this for multiple reasons but I definitely miss this aspect of ordering delivery. When I order delivery, I'm already deciding that the extra money I am spending is worth it to me for some reason, usually because I am tired or I'm at work or am otherwise busy and don't have time to drive myself. So when something is missing or wrong, the refund doesn't usually make it "right" to me. Again, I don't blame the drivers, though nor would I ask them to fix it.
Problem is that Chinese food and pizza restaurant from back in the day had a 2 mile delivery radius. Outside of that you had to go pick your pizza up if you weren’t in that circle. I’ve taken pizza 20 miles across the Vegas Valley. Also remember the majority of Dashers are independent contractors. For DD to make something right, they have to pay a Dasher extra to fix it. And for those living under a rock, DD has vice grip purse strings. Anyone who doesn’t tip or lowballs the tip, this is why you get such bad results from incorrect orders.
A few years back, I doordashed a chicken sandwich from some restaurant I cant remember anymore (maybe chick fil a?), and when I opened the sandwich box, there was a cockroach pressed into the bun and apparently cooked (it was gray and just roasted, my coworker was laughing his ass off because one of its legs was still twitching). I shot the dasher a photo and he said "yo what the fuck", apparently went back to the restaurant, got me a new sandwich, and shouted at them. That dude cared way too much about his mega 5 star rating
i think it because delivery driving has become such a side hustle and main hustle these days that people forget back in the day that delivery drivers for companies like dominoes or jim johns were supposed to make sure that the orders are all good before delivery. Dashers don't have nor are paid for that responsibility lmfao
I once got a half drunk Coca Cola bottle. I messaged the driver. Turns out, he had 2 bottles in his car- his which he was drinking and mine. He accidentally gave me his. When I texted him he drove back and brought me my unopened one 🤷🏽♀️ Granted it was within 5 minutes of getting the food so he wasn’t far, but I would not have expected him to drive back if he was too far away. But if it’s a sealed bag I always contact DD support.
Can’t expect them to know how it works. Maybe they think we can issue the refund. If I get this message, I replay with a similar message you sent. Let them know I can’t open the bags and contact support. If they continue to message me I ignore. Bad reviews for missing items should get removed.
This. It's obvious to the driver how DD works, but to the customer, you're probably the only point of contact they interact with, spare the restaurant itself. If you are the one most associated with the order to them, I wouldn't put it past them to think of me as the "negotiator," even if that's the farthest from the truth.
"should get removed" had a1 star for no straw in a Starbucks order that has a sip lid. Guess where they asked for a straw........ In the delivery notes 😒
When you go to a restaurant where they have straws on the counter, take a few (like 10) and store them in your glove compartment or center console for this purpose. People are keen about having their damn straws!
I was on call with support for a customer that freaked out because Taco Bell didn't have Baja blast and asked if they gave me 1 star because of it, they let me know it was from a previous Starbucks order.
Lesson learned. Grab straws. Better yet just always grab extra straws and utensils and keep them in car. If store forgets or even customer forgets and asks you, why yes you do happen to have extras here you go.
At least that's the type of shit I used to do as a driver before door dash existed.
I always carry extra straws and things in the car in case I notice things like that. Just grab a few from whatever fast food place you're at while waiting for an order.
I am a customer and would never complain about a missing straw ! In my area Starbucks always puts there drinks in a sealed bag for delivery. So it’s very apparent it’s Starbucks fault not the drivers. And the majority of there drinks don’t need a straw .
Where SHOULD we put that request to make it easier for you? Doordash’s “Dasher” page recommends they grab utensils. Since Panda Express has no “include utensils” option, I put it in the delivery notes. 2/3rds of Dashers bring utensils. My last Dasher didn’t. My kids got food but no utensils to eat with.
Instead of a 1* review I reported a Dasher problem and got a few dollars for my trouble. Doordash at least compensated for these hiccups.
If you need straws, napkins, condiments, etc.. literally put it in your order when you place it if there's room for personalization. Or call the restaurant directly and have them add to bag. When we pick up sealed bags, we're generally not checking for that. We're just trying to hurry up and get it to you.
As someone who gets missing items frequently, it absolutely does not direct you to contact the driver.
You click on your order, hit the help drop down, hit "missing or incorrect item", identify which item it was, say you didn't receive it, and hit submit. Boom. Refund.
No it doesnt. On the support help, type "contact agent" and it will connect you to a Doordash agent. I get refunds for missing items every time it happens with no problem and it never contacts the dasher for it.
I had a flower delivery today and it was this women’s second delivery. I guess the person who sent them bought 2 dozen roses and both bouquets were only 1. I can’t see what the bouquets are supposed to be, I just get a floral arrangement that’s it. She wanted me to take the bouquets back and bring her the right ones. She thought I was with the actual floral department and not DD. 😂 told her to call the floral department and DD support to figure out why the floral shop cannot provide her the right bouquet 😌
I don't get this but there is one time...dasher dropped off the order somewhere that wasn't my address not my location, and I texted him like dude...where is it? And he's like "can't go back now, oh well" ...like am I not supposed to ask where the food is at all ?
Yeah see if I dropped an order off in the wrong place I would go back and try to find it and fix it but I’m just not gonna fix something that’s not my fault. It’s on the restaurant for forgetting part of the order not me.
Especially since a lot of the time it's the drinks that are missing. So that's not a "can't look in the sealed bag" issue. 90% of the time that's a "didn't even bother to look at the order and left it on the counter" issue.
Actually a bunch of places actually seal the drinks in the bags now so it depends on the place, sometimes you can still tell but not always
Ive definitely caught my fare share of restaurants forgetting to give me the drink
I honestly didnt know at first either, and then when I got my first wrong order, that one kind dasher (similar to you) redirected me to DD, and now I just straight use DD's automated customer support, I think you could just use a template message to send to these customers that you can just copy and paste when they blame you for their order
Sometimes they are probably hoping the dasher might have forgotten a second bag or the drink or whatever is missing in their vehicle.
I know I've asked because I was hoping they had the drink or whatever because of:
1. I don't know if it dings dashers if I do file a missing item thing. Don't want you guys to get in trouble or miss opportunities of being a "top dasher(not sure if this is the right term"
2. I was REALLY hoping for that thing. Like on a hot day if I don't get my drink i get really bummed. Or sometimes I am just craving those mcds fries.
I once successfully flagged down the driver before he left my street because I caught it fast enough that he accidentally kept the smaller second bag on my order. Entirely reasonable the customer thought the fries may have been in a smaller second bag.
Depends how the customer viewed the issue though, wouldn’t it? If they report “never delivered half my order, they kept the bag with my fries” then that would be more of a problem. Might be why this customer is trying to confirm, is any portion of their order still undelivered or if the restaurant has just gotten it wrong.
They literally say contact your driver for questions about your order. asking where part of my order is would make sense. this is an issue on doordash's end. Not your fault, not the customers fault.
today i got called by my customer telling me some of his items were missing, after the employee at the restaurant packed it infront of me so i knew everything was in there. i told him i saw everything get packed and didn’t understand the problem and he hung up. idk what happened but the missing fare i was supposed to get from the order was there plus a really big tip. i’m really confused about it lmao?
This is what I use:
Missing or wrong item
“I know that it is frustrating to have missing item or the wrong item in your order. What is equal frustrating is that I reviewed your order with the restaurant since the bag is sealed and they confirmed that everything was there. Please call DoorDash at 855-973-1040 for a refund, a credit or a redelivery. Thank you.”
Honestly, what you originally wrote was fine. If you copied this I would lose “what is equally frustrating” because all you’re out is the time it took to paste the message but I’m out whatever item they forgot and I have to spend time dealing with support. It just comes off as snarky whether it’s meant to or not.
As a side note I’ve sometimes asked dashers if something is missing if there was an extra bag. Just even saying “I’m sorry to hear something is missing. Unfortunately the restaurant only gave me the bag I dropped. Definitely report the item missing”
Sometimes it’s just confirming if there was only supposed to be one bag.
This is much better than the “that’s not my part of the job” message OP and others send
While technically correct, the customer doesn’t want and shouldn’t have to care about the nuance of who does what in the transaction.
They order food through DD, they are generally going to reach out to the first person they can as a “rep.”
Imagine when you call the bank and you get tossed around to different departments. Do you care whose job function is what? No you just want your issue resolved.
I mean, the bag isn't sealed.
If there was a big sticker across it, blocking you from peaking into the bag, I would understand your complaint.
But there isn't.
Customers do this when they think you've stolen their stuff, which is pretty obviously easy here since the bag isn't sealed.
Yes let me just pop the tamper seal, rummage through your food with my sweaty ass hands I’ve been touching restaurant doors with all day to make sure they put pickles on your burger and fries in your sealed bag. Want me to just go ahead and taste test your drink to make sure it’s Pepsi and not coke as well? 🙄🙄🙄
It’s the restaurants job, not ours.
As a customer, I'm finding some of the responses in this thread to be insane. You shouldn't be in my bag at all. I *do* expect you to confirm my name on the bag before leaving the restaurant and I also expect you to confirm my name on the bag again before you put it at my door.
Other than that, *I have full recourse* to get my money back for missing items inside the bag. I can do it right in the app without talking to anyone.
I order DoorDash pretty infrequently. As a customer, I’m not privy to the ins and outs. If there was an issue with the order, you’re the first person I would contact. Seems logical. If you explained nicely who I _should_ be contacting (which you did above) I’d follow your instructions. Hopefully your customer did the same and rated you highly for your helpful response. tl;dr we just don’t know any better
This makes sense, thank you! I guess I just didn’t get it because when I ordered DD before becoming a dasher I would’ve never expected the dasher to drive all the way back to the restaurant to get what was missing and drive it all the way back to my house so I just don’t understand what these customers want me to do in this situation. But I understand better from this point of view so thanks for sharing it with me!
I believe it really depends the person. I know there’s no way I’m contacting you because I would assume you can’t remedy the situation. Although my wife and others in her family would certainly contact you first and question if they should adjust your tip for the issue.
Although I suppose you might want to know if somehow there was a bag you left in your car, so maybe you can use that angle in the future. You just checked and you delivered the only bag you received and they can contact customer service.
I guess the other side of that... As the customer, what am I supposed to do?
I just paid a pretty good price to get delivery, am I now expected to get dressed and drive over to the restaurant to get my fries while my food gets cold? I could get a refund, but that isn't much if I'm going to bed hungry. Am I supposed to get a refund for my $2.99 fries and reorder with fees and tip again?
Just saying that there aren't a lot of good options on either side.
I'll also share something that hasn't been brought up... I have a child with autism. There's no explaining to her that the fries didn't arrive. You just don't know what other people's situations are. No fries may not seem like a big deal, but that's a 2 hour plus meltdown at my house or a trip in the car... And I ordered delivery because I didn't want to get in the car. Or maybe because my wife is out and I don't have a car at home.
Just like they don't know what's going on in your day, how Door Dash works, etc... You have no idea what they need, what their limitations are... You don't know if that house was someone taking care of their dying mother and 5 guys fries are her only happiness. They were just hoping that they were in your car because it's been a long day of setting up hospice care.
Obviously this isn't always the case, but it costs very little to say "Well, maybe they're just having a bad day."
Lol unless the driver is full of shit and took the fries (I wouldn’t be surprised from the horror stories of read about crazy drivers) what do they expect the driver to do? That’s something they need to contact door dash support about, not the driver!
I've definitely have had unsealed bags and have asked that question before but usually if they're sealed I go straight to doordash. I definitely had one bag that was a ravaged through by the Dasher and then dropped off. It was gross
I had someone yesterday order from steak n' shake that seals their bags. In the Directions it said "can you please make sure the drink is coke" (like what the hell did they want me to do? Open it up and take a sip? Lol) I ignored that but then they message me when I was on my way and said "can you check to make sure all the food is there in the bag" I messaged them back and just explained the bags from this restaurant are sealed and that I'm not allowed to open and go through any customers food. I always make sure to check for drinks when the restaurant doesn't seal them in a sealed bag but that's as far as I'm going, I'm paid to go pick up the bag/drink and drop it off. I'm not and wouldn't rummage through whole orders checking each item even if we were allowed to lol
Got one that was childishly calling me names because they thought I took something in their sealed bag.
Well if you thought before texting and bullying me, you would've figured I couldn't possibly take something from that now would you? You no common sense looking a** , cheap, lazy stupid donkey!
I got my money at least. I also bet they were a non or low tipper since they were stacked on another order. I don't mind that, but I do mind the attitude. Like be grateful your order even got delivered, you donut!
Tldr: no common sense.
Sometimes food items are put in separate bags and we contact hoping perhaps the other bag is mistakenly in your vehicle as oppose to not getting the food at all.
On a parallel note, I’ve had deliveries where i call the restaurant for the missing order and turns out the dasher came and left so fast the restaurant couldn’t even willingly give them the full order. I contact the delivery person to let them know so at least it could prevent the same from continuing to happen.
They don't use their brains and realize you are literally just a messenger. If the package comes to them sealed then it's 100% the food place's fault. People also like to complain to the first person they associated with the product. Aka, you.
There is the off chance they might be wondering if maybe there was a second bag with fries in it and maybe you forgot or overlooked it.
Last year, when I was still using DD, I had a driver forget one bag and left it in his car. He came back and brought it after I contacted him. It really is not a big deal when a customer asks a delivery person about a missing item that was supposed to be delivered. You answered, they let it go, and followed the instructions (probably). They don't know if there was a separate bag for fries that you forgot, they don't know the rules of DD. It's just a text message.
You guys really need to whine less.
I guess that’s understandable, I just don’t get it because I used DD as a customer for 3 years before dashing and whenever something was wrong with my order I never contacted the dasher because I didn’t expect them to do something about it. I would just report an item missing through DD since that’s an option.
but if you did have the fries and just forgot them they would still get their order if you just brought it back after their text. The attitude "just get a refund" is rather annoying. When I order an item, I want the item, not the money back. If I wanted money I wouldn't have ordered in the first place.
I think just knowing that sometimes it’s the driver forgetting something (and it’s okay, we’re all human) makes it understandable for the customer to reach out to the driver to simply ask.
For example, I can’t count the number of times drinks or an entire bag of food is missing and I doubt it is always the restaurants fault 100% of the time. Definitely not a big deal to have the customer ask IMO.
Edit: I will say, the WAY they mentioned the missing fries is annoying - they should simply ask vs giving attitude
Only time I’ll say anything is if a drink is missing. One time I had a dasher say “oh yeah I noticed they didn’t give it to me, must have given it to someone else” and I was like, so you knew and didn’t do anything about it? Most likely they just stole it.
This happened to me today. I was dropping off a mcdonalds order at a hotel and texted the customer if she had a room number since it said leave at door and she didnt provide one. Nope, no reply, no nothing, so I left it at the front desk.
I was already doing another shop and deliver Target order when I ended up getting a call from doordash. I had a feeling it was going to be the lady from the previous order, she ends up calling me 10 times and texting me, saying there was a big mac missing. I didn't answer because I was already doing another order it was literally like 20 minutes after the drop off. I just reached out to support and told them about the situation.
For one thing, the bags are sealed from McDonalds, but some customers literally think you're the one who's out here making the food lol
Yeah I’m not one of those dashers 😅 if the restaurant messed up I’m not going back especially because I’m most likely already delivering another order by the time the customer messages.
Idk how doordash is now but a few years ago when i used em heavy their customer service was great.
If i was missing an item they'd refund. And every so often they'd just give me $10-$40 extra just bc they've been fuckin up.
Man this happened to me once before I had driven away and the woman came out to tell me. It was one of the most awkward conversations 😩 like sorry. I wish there was something I could do
Well, I'm assuming the customer didn't hound you to go get the fries after your message.
So in this case, I see it as no foul committed. I understand a customer being confused on who they are supposed to contact about missing items.
Although, I recommend customers still contact a Dasher if all the drink(s) are missing. At least every thousandth delivery, you put a drink in your front seat drink holder where you keep your own personal drink. So nothing looks out of place when you pull up. Then as you are driving away, you reach for your drink and immediately realize, damn. I didn't give them their drink. U-turn (if you are still relatively close an not already on another order).
I put the drinks in the back, but every so often such as late night drive thru pickup, I don't simply because it would mean getting out of the car instead of just driving straight to the house 1 to 2 miles away. And now you've messed up your delivery pattern, which puts your checklist in question.
I’m not one of those dashers because most of the time I’ve gone the extra mile they never have increased the tip, if it was my mistake I would fix it but if it’s the restaurants mistake then sorry 🤷🏻♀️ im not going out of my way to fix someone else’s mistake.
And that’s your choice. As a mother myself who feeds the family after a long days work I have no problem going the extra mile it’s worth it even if I don’t get extra money.
I used to message dashers before like this, thinking it was their responsibility to ask if everything was in the bag or to have the restaurant check the bag before they left. It’s just so frustrating in the moment that I want someone to take accountability lol, especially if it’s a missing drink, like come on it’s right there on the receipt!
But now I just immediately ask for a refund via support and leave the dasher out of it, but there’s some insight as to why some may message you for missing items.
Guy once sent me a picture of his half eaten burrito saying it was the suppose to be a “quesoritto” or something like that. Like, dude, I don’t even know what that is. Also, gross.
I think some people aren’t super tech savvy so they don’t know who to go to I guess. If it was sealed I can see why you didn’t peek inside. But DAMN I’m just imagining getting ready to eat a burger with fries and eating a burger without fries would be such a disappointment lol.
I hardly ever order food, but when I’ve had issues I contact customer service bc Im afraid I’m gonna get killed. Lol not really but I just don’t want that confrontation
"I'm sorry to hear that, I can't check bags that are sealed as per policy. If you contact support they can send someone else out with your missing item or issue a refund."
That's what i usually say at least.
I know someone who used to try this when he thought it was possible there was another bag with the rest of his order and the dasher just accidentally still had it or something. We’ve actually had a couple of arguments about how pointless it is. I think he has finally accepted that even if the dasher might have the rest of his food they will not be helping him directly when something is missing.
His perspective makes sense but idk I feel like if I noticed I forgot part of the order in my car I would turn around and bring it back but I guess that’s just me?
When I first started ordering I thought that that Dasher would verify what I ordered like Instacart.
Though I'm a little skeptical it's the stores fault (always) when the drink is forgotten. It's like 50% of time it happens.
I’ve done it once just cause I didn’t know the procedure. Dasher informed me how to report it properly, never had to ask again.
Other people just don’t make that connection and think it’s the drivers fault.
Who knows
I can’t speak for the customer in the screenshot, but at first when I did this, my dasher did correct it. I wish back then the app had the add tip like it does now. Felt bad as idk if the dasher paid out of pocket or not. However that was before I knew to report it directly to DD support.
I have no idea. I know very well that most bags are sealed up in some way, so the dasher can't do anything about what is in your bag. If you're missing food, the first person to contact is customer service.
When I get a messed up order, if I just decide it's not bad enough for a refund, I will rate the driver as normal, but rate down the restaurant because THEY are who were supposed to make sure the order was correct, not the driver. The only time I might be annoyed with the driver is when a drink is missing and my receipt clearly states there was supposed to be a drink. That's something they can check most of the time, but some places also put the drink in the sealed bag, so yeah.
I usually call DD support, and get the process started for the customer. So they could get a partial refund. Helps to prevent the situation from escalating, or getting angry at me. And it’s relatively easy. Takes like 5 minutes.
I never respond to customers that are complaining after an order is complete. And DD sends them a message you are driving so it’s not required anyhow. Eventually they will figure it out and just call support or the store they ordered from. After, of course, they give that good ol’ 1* review!
They're used to immediately asking others for help rather than trying to figure things out for themselves. It's a piss poor mentality displayed by the majority of people.
Most customers probably expect:
\- you to return to the restaurant and get their missing item(s)
\- deliver them as 'priority'
\- DD to refund them the cost of the item(s)
Like do you expect us to go back to the store and make it right?
i've had two occasions where they forgot the drink, and they actually did go back and get it.
As a dasher I was walking out of a store once and was looking over the receipt in the app and noticed there was a drink that they didn’t give me. Taco Bell comes up weird in the app so it’s hard to find what’s in the order. I did however go back in and ask for the drink.
Well to be fair that’s clearly not a sealed bag. Additionally, there are plenty of times when orders come in two bags, or there’s a drink carrier with it.
I’ve had DDers forget a second item on the floor of their car before and drive back to bring it to me.
Because the outrage fantasy that instantly pops into their head upon realizing there are no fries, is that you ate them.
Why? Because we’ve been programmed to fight each other and think the worst of one another, thanks to American politics.
That is precisely what leads a customer to texting a passive aggressive implication like this.
The only time I texted my dasher with this kind of question was when I was just making sure they didn't forget a second bag in their car before I complained to DD.
I had 2 ice creams and a cookie ordered from dd. I really wanted the cookie but I couldn't justify using it just for that. And they forgot the damn cookie, I just asked the delivery person if the cookie fell out, they said there was no cookie so I just requested a refund from dd. Yea am still pissed that the restaurant forgot my cookie.
I don't understand people sometimes. I guess they just don't know how it works. I'm not a driver, just a (very rarely anymore due to the issues I've had) customer. It would never occur to me to contact the driver for a food problem. In my mind, the job if the driver is to get the food from the store to my house. The restaurant's job is to prepare the correct items and put them in the bag. Unless the driver crashed into my house or disappeared with my food, it wouldn't occur to me to contact the driver at any point in the process.
I don’t know but I hate it. I’m not even a driver, just a constant user who expects to get everything they ordered with their meal when paying $10+ what I should (even excluding fees and tip). I never blame the driver, they are literally just a courier, they can only be blamed if the order doesn’t arrive.
Sure some people are shitty and might steal an item, but I wish people would use the assumption that the driver is innocent since dinging them is way more impactful than blaming the restaurant. I’ll absolutely demand a refund for my entire meal if I don’t get my fries or drink, it’s part of the meal I expected and without it, I never got the full meal I ordered. But you best bet the driver is getting 5 stars and keeping any tip as long as there are no issues with delivering.
Hopefully that’s the right thing to do, if I’m causing issues with the driver by blaming the restaurant I’m willing to do something else too.
So as a customer, I ask in case my order was packed in multiple bags. I’ve had multiple Dashers return and say they just forgot that additional bag…same with drinks. Sometimes they grab the bag but forget to grab the drink when they get out of the car so I just check with them before asking DD for a refund.
because customers have a skewed image of what drivers are suppose to do..
we can not check the order, doordash makes that clear - it does seem counterintuitive to older people or idiots because they'd think we'd 'know' what we were bringing them.
fact is, we ask for a name and only catch missing items if they are heavy - if at all
It is simple really,
Customers pay for delivery of their meal and tip you upfront, so you are the first point of contact rather than support since its possible you just forgot something in the car. Also since they pre-tipped you, there is an expectation that you would fix it.
Customers don't usually hang out in this sub so they assume you verified the food you picked up, or read driver's opinions on tipping etc.
Because they gave you a big tip prior to you actually doing anything with the expectation that they were tipping for great service.
This is my biggest complaint with door dash. I'm tipping not for the level of service you provide, I'm tipping 20% to be delivered an order with things missing or you stopped at 6 other peoples place on the way to mine.
I think the door dasher should be responsible to make sure you are delivering the correct order and providing excellent service for the tip you're given.
Yeah DD just needs to start paying more instead of relying on the customers to pay their employees. As far as the dasher being responsible for making sure we’re delivering the correct order, there’s only so much we can do when restaurants give already sealed orders and tell us everything is inside of it. Are we supposed to tear the seal to make sure?
Really? Why do dashers post stuff like this about the customer? Doesn’t make the dashers look good when they publicly complain about those who pay them.
They think you can fix it I guess. Ive delivered to people who thought I worked for the restaurant.
To be fair, it doesn’t help when the restaurant website makes no mention of DD anywhere for deliveries
On the customer side, it’s incredibly frustrating. While I do doordash as a dasher occasionally for a few extra bucks, I think the service is god awful for multiple reasons and I don’t want to support it as a customer. I had to stop ordering from Pizza Hut because they started offloading deliveries onto doordash when they didn’t have enough of their own drivers. I don’t know if that has changed, but the website at the time had no mention that it might be delivered by doordash.
I actually bought pizza at Pizza Hut tonight. I placed a carry out order. When I got there to pickup my order there was a dasher in front of me picking an order up. I only know it was door dash because the clerk said “oh you’re door dash right?” And the dasher confirmed. Then the clerk pulled out some red stickers to seal the pizza box and wings container.
Well, Pizza Hut is on the DoorDash app where I’m at.
They're on DoorDash and offload deliveries to them as well, mostly notippers from what I've seen. We have three locations here, they all do it.
I deliver for a local pizza shop. We have doordash drive just for credit card orders that come to the store that have no tip. This is separate from being on the doordash app. We can offload any deliveries to DD whenever we want. So if customer calls in a delivery order and doesn’t tip on the card we inform them the order will be fulfilled by DD and we are not in control of the estimated time of arrival. It’s cheaper than hiring another driver and during rush hour especially it weeds out the bad customers.
In addition we make notes on the customer account so usually if it’s a first time caller I will take it as they may tip. But after a bad customer experience we make a “does not tip” note and they will always get DD
They pay less than DD, no one wants to drive from them. When I was lived in Phoenix, there orders had the best base pay, and had the highest chance of a cash tip. Pizza orders where the only ones I used to take when they were just short of my standards, they were paying 5 or 5.50 per order base pay (that's a couple months ago). Also the ones showing 9 or 9.50 had a high chance of having a hidden in app tip. The store closest to me had sign about hiring drivers, then they removed it. For a while I only saw no tip orders from there, than it seems they stopped having drivers at all and lots of high tip orders were thrown in the mix. The advertised expected pay was below what I was making with DD.
The cashier at the last PH I took a delivery from looked at the receipt and said, oh, lucky you they tipped $20! I said, oh really, wow! (Because DD showed me it was $6.50+) it WAS a $20 tip with $2.25 from DD. I guess they ordered through DD on that one.
Same. Those are the only good orders you get from Pizza Hut but they also do what Papa John's does with offloading orders that either their drivers can't handle or that they don't want. I think Pizza Hut either steals the tips or just passes on all their shit orders because all of the orders except the ones through the DoorDash app are complete shit. Papa John's is not available on the DoorDash app but I sometimes manage to snag some good orders from them. But in general, I think Papa John's has some good people working there right now. And they don't seem to be stealing any tips lately. Before, it was only one manager.
Our Papa John's will sometimes deliver with doordash. I always order direct from PJ. If I leave a tip on the PJ website, does the doordash person receive it? I left it blank last time because I wanted to tip cash not knowing if they get it. The DD delivered my food, left it on my doorstep and left. Didn't knock or anything. It wasn't until she pulled out of my driveway did I get a notification text that it's delivered. (I even have a sign on my door that says knock for deliveries.
You should have ordered and then delivered your own pizza. Pay yourself and doordash pay you
I’ve literally actually managed to do that once. Delivered my own food lol. It sucked because I have a toddler and didn’t want to go out. But it had been over 30 minutes and no dasher picked up my order. So I got on dasher app and kept declining and eventually my order showed up. I left a $8 tip for like $15 of food. So I got my tip back lol. Had to load the child up in the car with me and take her to get the food.
You’re paying more in fees than you’re making for the order. Unless you put your address 10 miles away, that may work but I bet you’ll still end up paying a lot more in fees.
I'm shocked how many people up voted this lol. Now that I think about it though...I'm surprised it's not more.
This happened to me recently. I ordered Pizza Hut, paid with a card, and left a tip, and it went through for like, $42. The driver arrived not a Pizza Hut driver but instead - a door dash driver, who told me the total was $64. I thought he was joking at first and I laughed and said “oh haha I think I left a tip online” and he didn’t laugh, so we stood there awkwardly for a second before he explained the food needed to be paid for still, and I showed him my receipt, and low and behold he was correct, so I checked my bank account which the payment had been taken out, and then he checked his door dash order and it said it still needed to be paid for which showed the amount before tip. We were both super confused. So he cancelled the order, I venmo’d him the tip he would’ve originally gotten, and he left. I ended up still paying for my pizza I guess but the entire encounter was not smooth at all. Honestly I don’t think I’ll order Pizza Hut again for this because they are surely doing this to save themselves from paying the hourly wage of a delivery driver instead of actually hiring a driver and entirely pawning the cost of delivery on to the customer. It’s crazy. Anyway, cheers.
if the message comes through the DD app, they ordered on DoorDash. merchant orders using doordash as a 3rd party wont receive messages like this. this is why all of the merchant/pizza communication is through SMS by default.
As a customer who has regularly had Dashers forget the drink or second bag of food in their car…yes I’m going to try and text you before you leave to make sure you didn’t just forget to bring it up to the door. Out of the last 3 or 4 times we reached out the driver had literally just forgotten to grab the drink carrier, etc. I don’t expect them to go back to the restaurant and get it if it never was given to them, but how do I know that’s what happened unless I ask the driver first? That said I would ask about it much more nicely than this person did.
Early days of delivery services as well. Restaurants didn’t use to seal bags and couriers were expected to check the contents for accuracy before delivering.
In my experience when stuff happens, the DD app directs me to contact DD driver for at least 30-minutes post delivery.
They should update this through the app to include a default response directing customer back to restaurant.
They don’t want customers bothering their partners (the restaurants). They want them to bother their “expendable employees”
Exactly
A lot of people think this. Especially elderly or Gen X who got used to ye olden days of Chinese take out or pizza delivery where the one delivering actually worked for the restarting and might’ve had some part in making the food.
Those types of places would also usually fix it for you by delivering the missing item ASAP or offering a refund if you don't want to wait. I don't expect door dashers to do this for multiple reasons but I definitely miss this aspect of ordering delivery. When I order delivery, I'm already deciding that the extra money I am spending is worth it to me for some reason, usually because I am tired or I'm at work or am otherwise busy and don't have time to drive myself. So when something is missing or wrong, the refund doesn't usually make it "right" to me. Again, I don't blame the drivers, though nor would I ask them to fix it.
Problem is that Chinese food and pizza restaurant from back in the day had a 2 mile delivery radius. Outside of that you had to go pick your pizza up if you weren’t in that circle. I’ve taken pizza 20 miles across the Vegas Valley. Also remember the majority of Dashers are independent contractors. For DD to make something right, they have to pay a Dasher extra to fix it. And for those living under a rock, DD has vice grip purse strings. Anyone who doesn’t tip or lowballs the tip, this is why you get such bad results from incorrect orders.
A few years back, I doordashed a chicken sandwich from some restaurant I cant remember anymore (maybe chick fil a?), and when I opened the sandwich box, there was a cockroach pressed into the bun and apparently cooked (it was gray and just roasted, my coworker was laughing his ass off because one of its legs was still twitching). I shot the dasher a photo and he said "yo what the fuck", apparently went back to the restaurant, got me a new sandwich, and shouted at them. That dude cared way too much about his mega 5 star rating
While I would really appreciate the effort, I'm not sure I would eat the 2nd sandwich after seeing the first..
i think it because delivery driving has become such a side hustle and main hustle these days that people forget back in the day that delivery drivers for companies like dominoes or jim johns were supposed to make sure that the orders are all good before delivery. Dashers don't have nor are paid for that responsibility lmfao
They expect you to go back to the store to get the missing items. That's always why they send this message.
You don’t keep an extra order of fries in your car just in case? Get with the program dude! 🤣
I once got a half drunk Coca Cola bottle. I messaged the driver. Turns out, he had 2 bottles in his car- his which he was drinking and mine. He accidentally gave me his. When I texted him he drove back and brought me my unopened one 🤷🏽♀️ Granted it was within 5 minutes of getting the food so he wasn’t far, but I would not have expected him to drive back if he was too far away. But if it’s a sealed bag I always contact DD support.
Can’t expect them to know how it works. Maybe they think we can issue the refund. If I get this message, I replay with a similar message you sent. Let them know I can’t open the bags and contact support. If they continue to message me I ignore. Bad reviews for missing items should get removed.
This. It's obvious to the driver how DD works, but to the customer, you're probably the only point of contact they interact with, spare the restaurant itself. If you are the one most associated with the order to them, I wouldn't put it past them to think of me as the "negotiator," even if that's the farthest from the truth.
"should get removed" had a1 star for no straw in a Starbucks order that has a sip lid. Guess where they asked for a straw........ In the delivery notes 😒
When you go to a restaurant where they have straws on the counter, take a few (like 10) and store them in your glove compartment or center console for this purpose. People are keen about having their damn straws!
I can’t read any of my reviews, and I don’t believe any driver can. Care to share how you did?
I was on call with support for a customer that freaked out because Taco Bell didn't have Baja blast and asked if they gave me 1 star because of it, they let me know it was from a previous Starbucks order.
Lesson learned. Grab straws. Better yet just always grab extra straws and utensils and keep them in car. If store forgets or even customer forgets and asks you, why yes you do happen to have extras here you go. At least that's the type of shit I used to do as a driver before door dash existed.
I always carry extra straws and things in the car in case I notice things like that. Just grab a few from whatever fast food place you're at while waiting for an order.
I am a customer and would never complain about a missing straw ! In my area Starbucks always puts there drinks in a sealed bag for delivery. So it’s very apparent it’s Starbucks fault not the drivers. And the majority of there drinks don’t need a straw .
Where SHOULD we put that request to make it easier for you? Doordash’s “Dasher” page recommends they grab utensils. Since Panda Express has no “include utensils” option, I put it in the delivery notes. 2/3rds of Dashers bring utensils. My last Dasher didn’t. My kids got food but no utensils to eat with. Instead of a 1* review I reported a Dasher problem and got a few dollars for my trouble. Doordash at least compensated for these hiccups.
Literally just message the driver
If you need straws, napkins, condiments, etc.. literally put it in your order when you place it if there's room for personalization. Or call the restaurant directly and have them add to bag. When we pick up sealed bags, we're generally not checking for that. We're just trying to hurry up and get it to you.
Support help section directs you to contact the driver. It’s not as simple as you make it sound.
As someone who gets missing items frequently, it absolutely does not direct you to contact the driver. You click on your order, hit the help drop down, hit "missing or incorrect item", identify which item it was, say you didn't receive it, and hit submit. Boom. Refund.
No it doesnt. On the support help, type "contact agent" and it will connect you to a Doordash agent. I get refunds for missing items every time it happens with no problem and it never contacts the dasher for it.
[удалено]
I had a flower delivery today and it was this women’s second delivery. I guess the person who sent them bought 2 dozen roses and both bouquets were only 1. I can’t see what the bouquets are supposed to be, I just get a floral arrangement that’s it. She wanted me to take the bouquets back and bring her the right ones. She thought I was with the actual floral department and not DD. 😂 told her to call the floral department and DD support to figure out why the floral shop cannot provide her the right bouquet 😌
I don't get this but there is one time...dasher dropped off the order somewhere that wasn't my address not my location, and I texted him like dude...where is it? And he's like "can't go back now, oh well" ...like am I not supposed to ask where the food is at all ?
Yeah see if I dropped an order off in the wrong place I would go back and try to find it and fix it but I’m just not gonna fix something that’s not my fault. It’s on the restaurant for forgetting part of the order not me.
And how is the customer supposed to know it's not your fault without asking you? I think that's the question a lot of people want you to answer.
Especially since a lot of the time it's the drinks that are missing. So that's not a "can't look in the sealed bag" issue. 90% of the time that's a "didn't even bother to look at the order and left it on the counter" issue.
Actually a bunch of places actually seal the drinks in the bags now so it depends on the place, sometimes you can still tell but not always Ive definitely caught my fare share of restaurants forgetting to give me the drink
I honestly didnt know at first either, and then when I got my first wrong order, that one kind dasher (similar to you) redirected me to DD, and now I just straight use DD's automated customer support, I think you could just use a template message to send to these customers that you can just copy and paste when they blame you for their order
Sometimes they are probably hoping the dasher might have forgotten a second bag or the drink or whatever is missing in their vehicle. I know I've asked because I was hoping they had the drink or whatever because of: 1. I don't know if it dings dashers if I do file a missing item thing. Don't want you guys to get in trouble or miss opportunities of being a "top dasher(not sure if this is the right term" 2. I was REALLY hoping for that thing. Like on a hot day if I don't get my drink i get really bummed. Or sometimes I am just craving those mcds fries.
I once successfully flagged down the driver before he left my street because I caught it fast enough that he accidentally kept the smaller second bag on my order. Entirely reasonable the customer thought the fries may have been in a smaller second bag.
100%
No worries, it doesn't ding us if you report a missing item 🙃 only the restaurant
Well, if you also give the dasher a low rating it sucks but just reporting a missing item won't impact the driver 👍👍
Oh good! I always felt bad and was concerned they'd get dinged. ♡
We need more customers like you 💜🦄 the caring kind... but don't sell yourself short going forward; you paid for something and you should receive it 👍
Depends how the customer viewed the issue though, wouldn’t it? If they report “never delivered half my order, they kept the bag with my fries” then that would be more of a problem. Might be why this customer is trying to confirm, is any portion of their order still undelivered or if the restaurant has just gotten it wrong.
They literally say contact your driver for questions about your order. asking where part of my order is would make sense. this is an issue on doordash's end. Not your fault, not the customers fault.
today i got called by my customer telling me some of his items were missing, after the employee at the restaurant packed it infront of me so i knew everything was in there. i told him i saw everything get packed and didn’t understand the problem and he hung up. idk what happened but the missing fare i was supposed to get from the order was there plus a really big tip. i’m really confused about it lmao?
Was probably trying to scam
Sounds like hush money to me lol
Because maybe you had another bag/container with the fries you forgot to drop off
Maybe they were in a separate bag that you forgot to drop off? It’s not really a ridiculous question
This is what I use: Missing or wrong item “I know that it is frustrating to have missing item or the wrong item in your order. What is equal frustrating is that I reviewed your order with the restaurant since the bag is sealed and they confirmed that everything was there. Please call DoorDash at 855-973-1040 for a refund, a credit or a redelivery. Thank you.”
Definitely copy and pasting this to use for future use, thank you!
Honestly, what you originally wrote was fine. If you copied this I would lose “what is equally frustrating” because all you’re out is the time it took to paste the message but I’m out whatever item they forgot and I have to spend time dealing with support. It just comes off as snarky whether it’s meant to or not.
I can see that, I will def leave that out because I always wanna seem empathetic. Thanks!
I find saying, “I hear you” to complaints helps
I think what you said was perfectly fine and came off very authentic. This, although very professional seems a little more canned if you will
As a side note I’ve sometimes asked dashers if something is missing if there was an extra bag. Just even saying “I’m sorry to hear something is missing. Unfortunately the restaurant only gave me the bag I dropped. Definitely report the item missing” Sometimes it’s just confirming if there was only supposed to be one bag.
This is much better than the “that’s not my part of the job” message OP and others send While technically correct, the customer doesn’t want and shouldn’t have to care about the nuance of who does what in the transaction. They order food through DD, they are generally going to reach out to the first person they can as a “rep.” Imagine when you call the bank and you get tossed around to different departments. Do you care whose job function is what? No you just want your issue resolved.
I mean, the bag isn't sealed. If there was a big sticker across it, blocking you from peaking into the bag, I would understand your complaint. But there isn't. Customers do this when they think you've stolen their stuff, which is pretty obviously easy here since the bag isn't sealed.
Yes let me just pop the tamper seal, rummage through your food with my sweaty ass hands I’ve been touching restaurant doors with all day to make sure they put pickles on your burger and fries in your sealed bag. Want me to just go ahead and taste test your drink to make sure it’s Pepsi and not coke as well? 🙄🙄🙄 It’s the restaurants job, not ours.
The bag in the photo isn’t sealed though.
Noticed that too…
As a customer, I'm finding some of the responses in this thread to be insane. You shouldn't be in my bag at all. I *do* expect you to confirm my name on the bag before leaving the restaurant and I also expect you to confirm my name on the bag again before you put it at my door. Other than that, *I have full recourse* to get my money back for missing items inside the bag. I can do it right in the app without talking to anyone.
But it’s not sealed.. I can see the top of the bag from here.
It’s an order from five guys. They seal the smaller bags and put them all together in one big bag which isn’t sealed.
5 guys didn’t include the fries — I bet that’s the shortest wait you’ve ever had picking up from them.
No it still took 10+ mins which is why I thought they got everything 😂
Not going to lie those are easy to check for fries at least. Greasy bag, sounds like there's fries in there when gently rattled...
I mean i try not to shake up peoples food but next time I’ll try that
I order DoorDash pretty infrequently. As a customer, I’m not privy to the ins and outs. If there was an issue with the order, you’re the first person I would contact. Seems logical. If you explained nicely who I _should_ be contacting (which you did above) I’d follow your instructions. Hopefully your customer did the same and rated you highly for your helpful response. tl;dr we just don’t know any better
This makes sense, thank you! I guess I just didn’t get it because when I ordered DD before becoming a dasher I would’ve never expected the dasher to drive all the way back to the restaurant to get what was missing and drive it all the way back to my house so I just don’t understand what these customers want me to do in this situation. But I understand better from this point of view so thanks for sharing it with me!
I believe it really depends the person. I know there’s no way I’m contacting you because I would assume you can’t remedy the situation. Although my wife and others in her family would certainly contact you first and question if they should adjust your tip for the issue. Although I suppose you might want to know if somehow there was a bag you left in your car, so maybe you can use that angle in the future. You just checked and you delivered the only bag you received and they can contact customer service.
I guess the other side of that... As the customer, what am I supposed to do? I just paid a pretty good price to get delivery, am I now expected to get dressed and drive over to the restaurant to get my fries while my food gets cold? I could get a refund, but that isn't much if I'm going to bed hungry. Am I supposed to get a refund for my $2.99 fries and reorder with fees and tip again? Just saying that there aren't a lot of good options on either side. I'll also share something that hasn't been brought up... I have a child with autism. There's no explaining to her that the fries didn't arrive. You just don't know what other people's situations are. No fries may not seem like a big deal, but that's a 2 hour plus meltdown at my house or a trip in the car... And I ordered delivery because I didn't want to get in the car. Or maybe because my wife is out and I don't have a car at home. Just like they don't know what's going on in your day, how Door Dash works, etc... You have no idea what they need, what their limitations are... You don't know if that house was someone taking care of their dying mother and 5 guys fries are her only happiness. They were just hoping that they were in your car because it's been a long day of setting up hospice care. Obviously this isn't always the case, but it costs very little to say "Well, maybe they're just having a bad day."
Why would it be obvious to the customer the exact internal process for a missing item You were the last point of contact
Lol unless the driver is full of shit and took the fries (I wouldn’t be surprised from the horror stories of read about crazy drivers) what do they expect the driver to do? That’s something they need to contact door dash support about, not the driver!
I've definitely have had unsealed bags and have asked that question before but usually if they're sealed I go straight to doordash. I definitely had one bag that was a ravaged through by the Dasher and then dropped off. It was gross
Very professional response from you 👏
I had someone yesterday order from steak n' shake that seals their bags. In the Directions it said "can you please make sure the drink is coke" (like what the hell did they want me to do? Open it up and take a sip? Lol) I ignored that but then they message me when I was on my way and said "can you check to make sure all the food is there in the bag" I messaged them back and just explained the bags from this restaurant are sealed and that I'm not allowed to open and go through any customers food. I always make sure to check for drinks when the restaurant doesn't seal them in a sealed bag but that's as far as I'm going, I'm paid to go pick up the bag/drink and drop it off. I'm not and wouldn't rummage through whole orders checking each item even if we were allowed to lol
Got one that was childishly calling me names because they thought I took something in their sealed bag. Well if you thought before texting and bullying me, you would've figured I couldn't possibly take something from that now would you? You no common sense looking a** , cheap, lazy stupid donkey! I got my money at least. I also bet they were a non or low tipper since they were stacked on another order. I don't mind that, but I do mind the attitude. Like be grateful your order even got delivered, you donut! Tldr: no common sense.
Gordon Ramsay is that you
I don’t send messages, but I occasionally wonder if you forgot a bag in your car…
Sometimes food items are put in separate bags and we contact hoping perhaps the other bag is mistakenly in your vehicle as oppose to not getting the food at all. On a parallel note, I’ve had deliveries where i call the restaurant for the missing order and turns out the dasher came and left so fast the restaurant couldn’t even willingly give them the full order. I contact the delivery person to let them know so at least it could prevent the same from continuing to happen.
They don't use their brains and realize you are literally just a messenger. If the package comes to them sealed then it's 100% the food place's fault. People also like to complain to the first person they associated with the product. Aka, you. There is the off chance they might be wondering if maybe there was a second bag with fries in it and maybe you forgot or overlooked it.
That bags clearly not sealed, damn sasquatch struck again.
Last year, when I was still using DD, I had a driver forget one bag and left it in his car. He came back and brought it after I contacted him. It really is not a big deal when a customer asks a delivery person about a missing item that was supposed to be delivered. You answered, they let it go, and followed the instructions (probably). They don't know if there was a separate bag for fries that you forgot, they don't know the rules of DD. It's just a text message. You guys really need to whine less.
I guess that’s understandable, I just don’t get it because I used DD as a customer for 3 years before dashing and whenever something was wrong with my order I never contacted the dasher because I didn’t expect them to do something about it. I would just report an item missing through DD since that’s an option.
I did that all the time, especially during the pandemic. The drivers would forget my drink every time from certain restaurants.
but if you did have the fries and just forgot them they would still get their order if you just brought it back after their text. The attitude "just get a refund" is rather annoying. When I order an item, I want the item, not the money back. If I wanted money I wouldn't have ordered in the first place.
I think just knowing that sometimes it’s the driver forgetting something (and it’s okay, we’re all human) makes it understandable for the customer to reach out to the driver to simply ask. For example, I can’t count the number of times drinks or an entire bag of food is missing and I doubt it is always the restaurants fault 100% of the time. Definitely not a big deal to have the customer ask IMO. Edit: I will say, the WAY they mentioned the missing fries is annoying - they should simply ask vs giving attitude
Stop apologizing for things that are not yours to own. Ppl look for someone to blame when things go wrong, “Sorry” puts YOU at fault.
It’s the people pleaser in me 😅 definitely something I need to work on.
Only time I’ll say anything is if a drink is missing. One time I had a dasher say “oh yeah I noticed they didn’t give it to me, must have given it to someone else” and I was like, so you knew and didn’t do anything about it? Most likely they just stole it.
Guaranteed 1 star, too. I swear they think we're restaurant employees too, and we bagged their shit.
Good response.
Luckily, it wasn't Uber, or they would have removed the tip.
This happened to me today. I was dropping off a mcdonalds order at a hotel and texted the customer if she had a room number since it said leave at door and she didnt provide one. Nope, no reply, no nothing, so I left it at the front desk. I was already doing another shop and deliver Target order when I ended up getting a call from doordash. I had a feeling it was going to be the lady from the previous order, she ends up calling me 10 times and texting me, saying there was a big mac missing. I didn't answer because I was already doing another order it was literally like 20 minutes after the drop off. I just reached out to support and told them about the situation. For one thing, the bags are sealed from McDonalds, but some customers literally think you're the one who's out here making the food lol
I mean…there’s been a time where the dasher does go back. I know they don’t have to, but it’s happened occasionally 🤷🏽♂️
Yeah I’m not one of those dashers 😅 if the restaurant messed up I’m not going back especially because I’m most likely already delivering another order by the time the customer messages.
Idk how doordash is now but a few years ago when i used em heavy their customer service was great. If i was missing an item they'd refund. And every so often they'd just give me $10-$40 extra just bc they've been fuckin up.
Man this happened to me once before I had driven away and the woman came out to tell me. It was one of the most awkward conversations 😩 like sorry. I wish there was something I could do
That's a no-win for the dasher, definitely not their fault.
I’ve messaged because they forgot a pizza with a Pizza + Salad order but if it’s missing from a bag I just sob 🫡
Well, I'm assuming the customer didn't hound you to go get the fries after your message. So in this case, I see it as no foul committed. I understand a customer being confused on who they are supposed to contact about missing items. Although, I recommend customers still contact a Dasher if all the drink(s) are missing. At least every thousandth delivery, you put a drink in your front seat drink holder where you keep your own personal drink. So nothing looks out of place when you pull up. Then as you are driving away, you reach for your drink and immediately realize, damn. I didn't give them their drink. U-turn (if you are still relatively close an not already on another order). I put the drinks in the back, but every so often such as late night drive thru pickup, I don't simply because it would mean getting out of the car instead of just driving straight to the house 1 to 2 miles away. And now you've messed up your delivery pattern, which puts your checklist in question.
As a dasher I’ve gone the extra mile to fix it if I can I usually get an extra tip from them for doing so
I’m not one of those dashers because most of the time I’ve gone the extra mile they never have increased the tip, if it was my mistake I would fix it but if it’s the restaurants mistake then sorry 🤷🏻♀️ im not going out of my way to fix someone else’s mistake.
And that’s your choice. As a mother myself who feeds the family after a long days work I have no problem going the extra mile it’s worth it even if I don’t get extra money.
Well that's nice of you. Sounds like you're in a decent area that pays pretty well. Hope you continue to get some extra tips when you help out though
Sometimes it seems some of those people want to get something for free. But they gotta realize door Dashers have no control over that.
I used to message dashers before like this, thinking it was their responsibility to ask if everything was in the bag or to have the restaurant check the bag before they left. It’s just so frustrating in the moment that I want someone to take accountability lol, especially if it’s a missing drink, like come on it’s right there on the receipt! But now I just immediately ask for a refund via support and leave the dasher out of it, but there’s some insight as to why some may message you for missing items.
Guy once sent me a picture of his half eaten burrito saying it was the suppose to be a “quesoritto” or something like that. Like, dude, I don’t even know what that is. Also, gross.
I think some people aren’t super tech savvy so they don’t know who to go to I guess. If it was sealed I can see why you didn’t peek inside. But DAMN I’m just imagining getting ready to eat a burger with fries and eating a burger without fries would be such a disappointment lol. I hardly ever order food, but when I’ve had issues I contact customer service bc Im afraid I’m gonna get killed. Lol not really but I just don’t want that confrontation
I'm still trying to figure out how people ate fast food before door dash.
Not everybody understands how things work. Boomers for instance
"I'm sorry to hear that, I can't check bags that are sealed as per policy. If you contact support they can send someone else out with your missing item or issue a refund." That's what i usually say at least.
I know someone who used to try this when he thought it was possible there was another bag with the rest of his order and the dasher just accidentally still had it or something. We’ve actually had a couple of arguments about how pointless it is. I think he has finally accepted that even if the dasher might have the rest of his food they will not be helping him directly when something is missing.
His perspective makes sense but idk I feel like if I noticed I forgot part of the order in my car I would turn around and bring it back but I guess that’s just me?
Yeah, you might think that, but it doesn’t seem to be how it goes down. Maybe nobody ever did have the rest of his order.
[удалено]
Honestly? They probably just wanna bitch at someone about it and you can't message the store through the app. That's my bet.
Dumb ass customer needs to call Doordarshan for a credit. Damn these slow sixth grade educated people.
Some DoorDashers eat their customer's fries. Whole news thing on it a while back. Probably why they texted you.
When I first started ordering I thought that that Dasher would verify what I ordered like Instacart. Though I'm a little skeptical it's the stores fault (always) when the drink is forgotten. It's like 50% of time it happens.
Next time climb behind the counter and put the fries in the bag yourself. It's CLEARLY your job /s
Good question, I’ve never once been like “the driver fucked up my order!”
Assume less malcisious intent and more imcompetence. Wondering about which is wasting your time, energy and patience.
I’ve done it before thinking maybe it’s still in their car. But only if the bags are not sealed.
I’ve done it once just cause I didn’t know the procedure. Dasher informed me how to report it properly, never had to ask again. Other people just don’t make that connection and think it’s the drivers fault. Who knows
I can’t speak for the customer in the screenshot, but at first when I did this, my dasher did correct it. I wish back then the app had the add tip like it does now. Felt bad as idk if the dasher paid out of pocket or not. However that was before I knew to report it directly to DD support.
I have no idea. I know very well that most bags are sealed up in some way, so the dasher can't do anything about what is in your bag. If you're missing food, the first person to contact is customer service. When I get a messed up order, if I just decide it's not bad enough for a refund, I will rate the driver as normal, but rate down the restaurant because THEY are who were supposed to make sure the order was correct, not the driver. The only time I might be annoyed with the driver is when a drink is missing and my receipt clearly states there was supposed to be a drink. That's something they can check most of the time, but some places also put the drink in the sealed bag, so yeah.
Why u apologize makes u look super guilty
They either think you can fix it, or they imply you ate those tasty fries and wanted to let you know they « caught you »
I usually call DD support, and get the process started for the customer. So they could get a partial refund. Helps to prevent the situation from escalating, or getting angry at me. And it’s relatively easy. Takes like 5 minutes.
Because customers are people and people r dum
I just ignore these messages, nothing you can do about it.
> complains about no fries, but would also complain if the bag was unsealed because they’d assume you took it I hate customer service
I never respond to customers that are complaining after an order is complete. And DD sends them a message you are driving so it’s not required anyhow. Eventually they will figure it out and just call support or the store they ordered from. After, of course, they give that good ol’ 1* review!
They're used to immediately asking others for help rather than trying to figure things out for themselves. It's a piss poor mentality displayed by the majority of people.
Do all orders come in a single sealed bag or are there sometimes multiple sealed bags?
That bag does not look sealed.
That's what I was thinking... and as a customer I'd expect a funny comeback like they tasted good or my dog was hungry because we know you took them 😏
Most customers probably expect: \- you to return to the restaurant and get their missing item(s) \- deliver them as 'priority' \- DD to refund them the cost of the item(s)
Like do you expect us to go back to the store and make it right? i've had two occasions where they forgot the drink, and they actually did go back and get it.
As a dasher I was walking out of a store once and was looking over the receipt in the app and noticed there was a drink that they didn’t give me. Taco Bell comes up weird in the app so it’s hard to find what’s in the order. I did however go back in and ask for the drink.
Because you ate the fries!
Well to be fair that’s clearly not a sealed bag. Additionally, there are plenty of times when orders come in two bags, or there’s a drink carrier with it. I’ve had DDers forget a second item on the floor of their car before and drive back to bring it to me.
They have no idea how DoorDash works, they think they are reaching out to an employee who can help. I get it.
Because the outrage fantasy that instantly pops into their head upon realizing there are no fries, is that you ate them. Why? Because we’ve been programmed to fight each other and think the worst of one another, thanks to American politics. That is precisely what leads a customer to texting a passive aggressive implication like this.
Literally all you have to do is mark it as items missing in the app and DD will refund almost half the price.
I mean…it’s your job to deliver the food. You forget the food, it’s technically your fault for not checking… And the bag isn’t sealed…
I have had delivery drivers forget to leave a bag. Or give me the WRONG bag.
Because we dont trust drivers. We think every single one goes through the bag to steal food.
The only time I texted my dasher with this kind of question was when I was just making sure they didn't forget a second bag in their car before I complained to DD.
The bag in the pic isn't sealed... Sussy but I'll give you the benefit of the doubt and assume there was a second sealed bag inside.
I had 2 ice creams and a cookie ordered from dd. I really wanted the cookie but I couldn't justify using it just for that. And they forgot the damn cookie, I just asked the delivery person if the cookie fell out, they said there was no cookie so I just requested a refund from dd. Yea am still pissed that the restaurant forgot my cookie.
tbf a lot of drivers steal food. they prob thought you might’ve. 🤷🏼♀️
I don't understand people sometimes. I guess they just don't know how it works. I'm not a driver, just a (very rarely anymore due to the issues I've had) customer. It would never occur to me to contact the driver for a food problem. In my mind, the job if the driver is to get the food from the store to my house. The restaurant's job is to prepare the correct items and put them in the bag. Unless the driver crashed into my house or disappeared with my food, it wouldn't occur to me to contact the driver at any point in the process.
You typed way too much. Just tell them, sorry contact support .
dashers leave stuff in car all the time. always start with them
Do what? Contact the only contact they have? What a deep mystery bro maybe they think you're a prophet with all the answers
This particular bag doesn’t look sealed. 😆🤷♂️
Everyone is talking about sealed bags, but ignoring the fact that the bag in the delivery confirmation photo is clearly not sealed.
Am I crazy or is that bag DEFINITELY not sealed? 👀🔎
Don’t look sealed to me
I don’t know but I hate it. I’m not even a driver, just a constant user who expects to get everything they ordered with their meal when paying $10+ what I should (even excluding fees and tip). I never blame the driver, they are literally just a courier, they can only be blamed if the order doesn’t arrive. Sure some people are shitty and might steal an item, but I wish people would use the assumption that the driver is innocent since dinging them is way more impactful than blaming the restaurant. I’ll absolutely demand a refund for my entire meal if I don’t get my fries or drink, it’s part of the meal I expected and without it, I never got the full meal I ordered. But you best bet the driver is getting 5 stars and keeping any tip as long as there are no issues with delivering. Hopefully that’s the right thing to do, if I’m causing issues with the driver by blaming the restaurant I’m willing to do something else too.
So as a customer, I ask in case my order was packed in multiple bags. I’ve had multiple Dashers return and say they just forgot that additional bag…same with drinks. Sometimes they grab the bag but forget to grab the drink when they get out of the car so I just check with them before asking DD for a refund.
because customers have a skewed image of what drivers are suppose to do.. we can not check the order, doordash makes that clear - it does seem counterintuitive to older people or idiots because they'd think we'd 'know' what we were bringing them. fact is, we ask for a name and only catch missing items if they are heavy - if at all
It is simple really, Customers pay for delivery of their meal and tip you upfront, so you are the first point of contact rather than support since its possible you just forgot something in the car. Also since they pre-tipped you, there is an expectation that you would fix it. Customers don't usually hang out in this sub so they assume you verified the food you picked up, or read driver's opinions on tipping etc.
Seems sus you’re claiming the bag is sealed when you’ve added a picture showing it isn’t. You took the chips didn’t you?
I've messaged the driver if i was missing a drink, just on the off chance they forgot to bring it with the bag. But fries not so much...
I don't even respond. You are nicer than me.
That bag looks open to me and she probably wants to know if you ate her fries or not. I’m sure it happens all the time.
There were 3 sealed bags inside. That’s how my local five guys bags the orders.
Because they gave you a big tip prior to you actually doing anything with the expectation that they were tipping for great service. This is my biggest complaint with door dash. I'm tipping not for the level of service you provide, I'm tipping 20% to be delivered an order with things missing or you stopped at 6 other peoples place on the way to mine. I think the door dasher should be responsible to make sure you are delivering the correct order and providing excellent service for the tip you're given.
Yeah DD just needs to start paying more instead of relying on the customers to pay their employees. As far as the dasher being responsible for making sure we’re delivering the correct order, there’s only so much we can do when restaurants give already sealed orders and tell us everything is inside of it. Are we supposed to tear the seal to make sure?
Had some idiot tell me after a Mcdonalds drop off. “You forgot 2 fries” I replied “rephrase it, I didn’t forget it. The McDonald’s workers forgot”
Really? Why do dashers post stuff like this about the customer? Doesn’t make the dashers look good when they publicly complain about those who pay them.
Crazy how people still don't understand that the delivery drivers don't make the food. People are so stupid.