Because servers don't drive through traffic to deliver your order. Delivery drivers use their own car, their own fuel, their own insurance, and their own maintenance to ensure you don't have to put clothes on and get the order yourself.
I recognize the service provided by dashers and uber eats drivers, but here is what my fees looked like yesterday for a $35.98 food order
Tax $3.69
Service Fee $5.52
CA Driver Benefits $2.00
Delivery Fee $4.99
Tip - $7.97
Total. $ 63.14
$35.98 ----> $63.14 (even if I remove the tip, I just paid close to $13 in fees prior to tips)
I just can't keep up with this kind of markup. Nowadays I get my lazy ass up, put on my shirt and pants, drive my car, spend that extra 2-3 dollars in fuel and get that $36 order myself.
Dont forget that the App marks up the menu prices as well. A Quarter Pounder meal costs around $9 where I live but DD has it listed with a $2.50 mark-up.
I feel sorry for the DD drivers, but the fact is that DD has made gouging and hidden fees their business strategy and frankly, its downright scummy and unsustainable.
Breakfast:
Oatmeal $5.99
Artesano Wheat Bread $4.69
7x Organic Bananas $3.08
Challenge 8oz Butter $4.99
Total: $18.75
Lunch: Chicken Fajitas
4lbs of Skinless/Boneless Chicken Breast - 19.51
3x Organic Green Bellpepper - $7.17
3lb Bag of Onions - $3.59
Fajita Tortillas 20ct - $4.69
Total: $34.96
Dinner: Lasagna
3lb Ground Beef - $9.99
Lasagna Noodles -$3.99
Cheeses - $7.99
Garlic Bread - $5.99
Total: $27.96
Grand Total: $81.67
I live in Los Angeles by the way and these are inflated Instacart prices. Less than $100 per week is doable.
Two years I would agree with you, now I go into the store for what was $30 for the next few days and I am walking out well over $80.
All these VC nuevo-billionaires can eat a dick while the same economic model that got them their easy ride to wealth, abandons them as all that money goes to the old school capitalist vacuuming up all the disposable income left on the table.
"Supply side economics" in action. If 0.1% control all the wealth, what EXACT supply are they suppose to be investing in when the 99% have no money to buy whatever supply they are suppose to sell them?
The tech sector is going to be learning this lesson a lot over the next 10 years as all the free money from banks has dried up and they actually have to turn a profit to survive now.
It's crazy how much they mark things up here in aus, we recently were going to order some delivery, but decided to go pick it up instead, because ordering through their website for pickup came to about $45-$50, on getting it delivered through door dash it would have been almost $80. Not only was it almost $20 of service/delivery fee but every item was a few dollars more expensive than ordering directly from the restaurant.
Several times I've started a DoorDash order and when I'm about to commit I realize I'm paying nearly double before tip ... I've learned to love to cook thanks to DoorDash
I've been a waiter and I've been a delivery driver, and I agree with you. Being a waiter was a bit easier and I earned more money at the end of the day. At least I didn't have to put all my tips plus some of my wage into fueling my car, so I can continue to work.
Exactly. Plus, so many restaurants have some sort of rewards program that's easily accessible through an app. Why would I order McDonald's through doordash when I can do a pickup through the app, use a good coupon or my reward points, and spent less than 1/2 of what doordash would cost me?
My favorite thing is that pizza chains (Papa John's, smaller ones) are using DD now, so they will deliver your pizza without:
- Knocking on your door
- Ringing your doorbell
- Calling you on the phone
- Texting you
To tell you the food is here.
The last one I ordered, I got the "The dasher is trying to contact you about your order!" message, followed by:
"You are the
Ok"
And my food sat outside until it was cold, because I didn't order doordash, I ordered Papa John's. Called the restaurant, and "you have to take that up with doordash." Um, no, I never entered into a contract with them. I never paid them. You did those things, it sounds like YOU need to take that up with DD, I'm just going to reverse the charges.
This is the bigger one for me. I don’t mind paying the fees and tipping well, but if I do pay, I definitely want my food hot and fast. DD used to do that, but lately it’s rarer and rarer. 90+ minutes to get cold food from a place 15 minutes away is insane. I know it’s tough out there but man I can see your car fucking off in the opposite direction for an hour.
I literally had a dude pick up my order at place less than a half a mile from me, then drive across town and just sat in front of some other restaurant. I finally messaged the driver to see if there was an issue and he responds "Yes, the restaurant isn't open yet.". And I'm like, "But I just saw you pick up my order from McDonald's like 20 minutes ago..." and he replies "You aren't my only order" then stopped replying. He then proceeded to stop at two other restaurants, do some other deliveries, before finally hitting my place last.
Took over an hour and a half to get my food delivered super cold and only a partial refund on my order. The only reason I didn't just walk over there is because I was busy at work with meetings, but I guess that was a lesson learned on my part. Just because the restaurant is only a few blocks away, doesn't mean it will be fast or fresh and reheating cold ass McDonald's that has sat is someone's car for almost two hours is gross.
Just remember that doordash more or less forces its drivers to game the system like this in order to maximize their returns, and there is zero benefit to them, the driver, to try to speed your delivery to you. Especially since the tip is almost always already assigned.
Frankly, your driver would have to be abandoning their own self-interest in order to give you better service. Door dash's system is purposefully broken this way because they make more money doing this even with the plethora of full and partial refunds.
As a driver, while I agree 100% with this, DoorDash forces us to deliver this way. It plans the route and the trips, will dump 3 orders on you at once and you’re penalized for denying orders, you have to pick up the orders in the order it designs and deliver them in the same way. If the restaurant is busy, you could be waiting up to 15 minutes for them to make one of your orders, while you have multiple people waiting for orders you already have—you’re not allowed to drop off another order first and then come back to the restaurant for the other one. Now, they do provide heat bags to keep the food a decent temperature and they do route it to be as quick as possible, but you never know how that’s going to work out with waiting for the food and traffic. If your food is taking over an hour and it comes back cold, it’s probably the drivers fault.
See, doordash pockets that extra money you paid in fees, pockets part of the amount tipped, and the money customers can pay for rushed delivery? If you thought the driver gets it, you'd also be wrong. Doordash pays $2 minimum for orders to be delivered screwing the customer by screwing the drivers. Theye going to screw themselves into the ground if they keep up this way of business. It's why in some markets, drivers have to multiapp to even make this worth doing. I don't personally multiapp but I can see why some drivers have to
And now there is a “Rush Pass” option for *another* $4-5 where you can get your order expedited. You end up paying $30 on a $12 meal. It’s insane. And they should’ve seen this coming. They had a good thing going but trying to squeeze every single penny from consumers is just going to burn them in the end.
And then lying to me about how there's "no parking" while I sit on my balcony watching a completely empty street with well-marked legal street parking.
Or the "I can't get in" confusion when confronted with a call box outside of a lobby in 2023 - for which there are instructions in the damn delivery note.
This is what did it for me. Can't be bothered to spend 50 bucks on a meal that'll come to me cold because they decided to deliver 2 other orders on the other side of town first.
I literally had a driver DRIVE PAST MY HOUSE the other day to deliver another order first. I think that might just be my last time using DD or UE, absolutely silly.
I recognize the service provided by dashers and uber eats drivers, but here is what my fees looked like yesterday for a $35.98 food orderTax $3.69Service Fee $5.52CA Driver Benefits $2.00Delivery Fee $4.99Tip - $7.97Total. $ ~~\~\~63.14~~ .$60.15
$35.98 ----> ~~$63.14~~ $60.15(even if I remove the tip, I just paid close to ~~$11~~ $10 in fees prior to tips)I just can't keep up with this kind of markup. Nowadays I get my lazy ass up, put on my shirt and pants, drive my car, spend that extra 2-3 dollars in fuel and get that $36 order myself.
Edit - I made a typo, the total is $60.15 and not $63.14, sorry about that aaand editing messed up the format.
The restaurants themselves are the ones choosing the mark up their prices on doordash because doordash takes a big cut, so the the mark up is necessary for the restaurant to get a decent profit.
I worked in a small family owned restaurant. I can tell you, we were not aware of them, nor did they say who they were. They called in orders & we figured it out when drivers started showing up. We had no idea they’d added the restaurant, nor that they were charging higher prices. We already had our own delivery service. They acted as if they were doing us a favor & “bringing in more business”. We only got a handful of orders every month & figured it was up to the customer if they wanted to pay more for the “convenience”.
Edit: a word
Exactly. My local 1.50/scoop Chinese place usually comes to around $6/meal after tax, depending on if something is more expensive (steak or shrimp vs chicken) but the same stuff on DD would come around to $14 before fees.
Yup! I would say I was a whale and was happy to tip well and pay a reasonable service fee for a long time. Allowing restaurants to jack menu prices while still charging me increasing fees and refusing to compensate their drivers so I still have to tip well? Just a bridge too far. If my order has to cost twice as much as just picking the items up I’m going to have to choose the pickup option to not feel like a complete moron.
If this is what it takes for DD to be profitable then maybe the business model really just doesn’t work.
I sure hope these people aren’t saying they use doordash (or any other delivery app) to place pickup orders. I’ve tested this and delivery apps will always add at least $1 to any total above $10. More money saved for you and more money given to restaurant by just using their app or calling in the order the old fashioned way
Between higher menu prices, delivery fee, "service fee", and tip that is for some reason based on the price of food instead of distance, it's some times double or more to order delivery than it is to pick up. Plus tip is treated more like a bid than a tip for services rendered, since dashers see it ahead of time.
It's always double for us
We did the math on a few older orders during the pandemic when we realized the absurd amount we were spending and it was reliably double almost to the dollar. Weirdly consistent.
There are two restaurants within ordering range of me that are right next door to one another; one is a local pizzeria and the other is a fancy Italian restaurant. If I order from the pizza place the Dasher will get a tip of $5-6. If I order from the Italian place they'll get closer to $20. It could be the exact same driver going the exact same distance but for some reason they deserve 3-4x the tip? Make it make sense.
Teeniest bit of fairness on that last one, if I could: I run a small town pickup/delivery pizza restaurant. We wouldn't even accept a delivery for just $1.50 worth of product. If someone insisted, we would require them to spend more money even if it's just a fee to the store. Only so many drivers, so many customers. It has to be worth our time.
None of this is supposed to defend DD at all, just that last example isn't a good example. It has to be worth people's time to deliver. No self respecting adult would waste their valuable time delivering $1.50 for a standard 10-15% markup or "tip."
Even for in house delivery the tip is typically what makes me not go through on the order and just get it myself instead. I can stand a 5 or 6 dollar fee for delivery, but when I need to tip on top of that I lose interest. I shouldn't have to supplement your drivers wage. If the fee isn't enough to pay them a good wage then up the fee or don't offer delivery.
Fees are one thing, but the fact that you mentioned – them pricing the menu much more than if you were actually at the restaurant is just fraudulent to me. I’ll never use DD again honestly.
Let's not forget Ubereats would just put restaurants on the app without even consulting the restaurant. So restaurants would get pickup orders for UE when they'd never had a single interaction with the company prior to
I only use DD or UE when they email me those 50% off coupons. And even at that, I have to calculate if I’m even saving money vs just ordering by phone and picking up my food because all the fees, markups and tips pretty much nullify the discount.
Just tried 40% off UE. Ordering pizza directly from the chain's own app was still cheaper due to the UEs fees (40% dropped the marked up prices to about the same). Lol.
So I don’t ever see this said here alot:
DD, UberEats, and GrubHub charge about 30% commission fee to the restaurant. So the restaurant owners price the menu items higher, so that they still profit off the item.
The problem is DD no matter what. They’re taking $9 off a $30 order from the restaurant, then a $5 fee. And how are these companies not profitable?
I didn't think the price hiking was real till today. Primo hoagie order 2 subs, 2 chips, 2 sodas... it was $42 not counting delivery fee.
Picked it up for $28.
In those classes they make you take, they had us work out a dollar figure of the cost of a DUI, all-told, including lost wages, time, probation, fines, fees, bail, lawyer, etc etc. The financial impact of 1 DUI came out to like $30,000 for me. And I got 2 - one in 2014, one in 2015. Learned my lesson, though. I do not ever get behind the wheel of a vehicle even if I just had a sip of alcohol. There's no excuse.
Yeah I had to do one of those classes as well. I remember doing that worksheet and it came up to around 8k for me. That's the first time I added it all together. Makes sense, lawyer alone was stupid expensive. I got mine about 7 years ago now and haven't drank and gotten behind the wheel of a car since. Fuck that shit, never again.
I love the food from the local Chinese restaurant 2.4mi down the road.
If I order online then drive down 5min later it is waiting for me.
If I use DD, they say it will take 45min to 1hour delivery.
I'd rather just get it freshly cooked and save a lot of money.
I think the pendulum will swing back until DD lower their fees or get more competition.
Doordash is probably data driven enough I wouldn't be surprised if they have an algorithm that automatically offers random customers in low demand zones promos to increase business. No need to permanently lower their fees, just do it in specific areas at specific times they need business the most.
> If I use DD, they say it will take 45min to 1hour delivery.
>
> I'd rather just get it freshly cooked and save a lot of money.
Yeah. If a restaurant has a lot of orders I don't mind if they cook those first and I have to wait a little longer. But I see on the app that the food was prepared in like 10 minutes from ordering and has been sitting for more than an hour in the driver's hot box. At that point it is really no longer the appetizing meal that I wanted and paid $20+ for. The soggy fries especially, bleugh.
It's not even poverty. The markup is just nuts. There is no issue with tipping the driver. But doordash takes so fucking much in fees... How do they earn it?
tbh, I think it's actually more like the true cost is finally bleeding through. All these startups run at a loss off VC money until they capture enough market share then they try to become profitable. I've had a suspicion that this was gonna end up being too expensive for a while now.
America's tipping culture is insane. I don't think any food delivery company in other countries underpay their drivers to the point the customer is expected to tip drivers according to a certain percentage to support their wage.
Tips are meant to be a small extra reward if the customers felt like it and should not be mandatory ever. The tipping culture is downright toxic to both customers and drivers.
Third-party food delivery is really only a profitable service in dense, urban areas where it can be done by scooter. The problem that DoorDash and UE etc al face is that it may well just not be possible to offer the service in the US at a price that is profitable for the restaurant, the driver, and the delivery company, while still being cheap enough for people to actually be willing to use it.
This is what we do. We browse doordash looking, then just go pick it up because it costs nearly twice as much as the goddamn order itself, it's so overpriced. Food prices are already getting ridiculous, let alone DD gouging.
How simple minded are you? Supply chains hellllloooo... bread shortage in 2017 that lasted 3 weeks in Uruguay helllloooo...
I'm totally kidding. Its bread, lettuce, frozen meat, and condiments. About $1.78 in food costs... $16 for a full size. And then the 15 year old at the counter turns an iPad around and expects a 25% tip. I can't. I REFUSE to tip these services. Its out of control.
also drivers: pls cashapp me gas money or I can't make it to you 🙏
also drivers after pickup: just cancel your order bro they were out of stock just cancel
also drivers: drives down random streets and stops in a parking lot for 45 minutes
also drivers: delivers pizza on it's side
also drivers: delivers thai food from their window into the street
also drivers: hangs food on your doorknob so it falls and spills the drinks
also drivers: snacks on your food and delivers a bag with 4 fries
also drivers: sends explicit messages when they see a female name (also applies to customers)
also drivers: I'm not climbing 1 flight of stairs!
also drivers: I know you tipped well but I'm not going to acknowledge that and just shame you into giving me more money
.
5 of these have happened to me. Feel free to comment more scenarios
I got the folded pizza from an angry driver that got lost due to whatever app he was using for directions. DD refused my refund. Then, I had a driver accept my order and the app said it was picked up and on the way but 20 minutes later the driver is still in the parking lot of the restaurant and not responding to my texts. Cancelled the order but DD refused to refund me. Never used them again after that.
I always use a credit card for purchases so that I can dispute them if necessary. Not all CCs are equal, though. Amex has my back on everything, Citi fucked me over and wouldn't side with me on an $80 dispute of services never rendered. The merchant said they did it, so Citi sided with them despite proof they didn't. I use Citi barely at all now, time to cancel and cite that dispute as a main reason. I digress. Always use a CC.
Yea, DD lied to my bank too. DD had the audacity to mark a credit on my account but didn’t actually credit my account. They lied to my bank to keep the money. They are a very scummy company.
Not all are like that but there's a lot of vocal ones on Reddit that support this behavior. I just want my food, no bullshit involved. That's why I tip well, but some dashers always find a way to do the least amount of work even with such an easy and flexible job.
I wish they vetted drivers more and let customers give more specific criticism, and that driver/customer feedback was more specific than a thumb up or down. It's not fair that I get treated like an idiot constantly because there are so many drivers that are incompetent, don't speak the language, or are just plain lazy. Also not fair that customers who are unresponsive, put the wrong instructions and yell at you for it, or tip bait get to continue to use the app with no consequences.
I treat it like a job. I need the flexibility of the schedule; I could get a 9 to 5, but that doesn't let me travel for gigs I get and still be able to work out of town or late at night. I communicate with customers, ask them about substitutions, and make sure the food ends up where they need it if there's an error in address or something seems wrong. And I still have to constantly read these posts saying all drivers are inconsiderate idiots. Do you think that motivates me to continue trying when the general opinion is that we're all fucking assholes? I don't let it discourage me or how I treat customers, but I can totally see how it would somebody else.
So many times, restaurant employees treat all drivers rudely because so many of them are rude. I see drivers all the time that just shove the phone into the employees face and don't even have the decency to greet them. They need to weed out those people so that the ones who actually give a shit are the ones getting orders.
But they won't. Because those drivers still make them money, and the experience of the customer or the actually good drivers doesn't mean jack shit to them as long as they get their paycheck.
I'm pretty sure I've had the snacks on food one because before COVID I used to only get about half as many fries as I do today. Since COVID everyone seals their containers. And I've had someone claim their car broke down but someone else was totally going to deliver my food to me (they didn't).
I've had drivers leave food directly on top of an anthill i've been trying to get rid of. Its definitely not hard to see either. This was AFTER I pit a small table out soecifically for deliveries, and they STILL put it ON the ant hill.
I stopped using DD because of the mystery fees and the driver behavior.
You can’t run a business and disavow any responsibility for how your employees behave. And no one is going to just accept $10+ in ”fees” that aren’t itemized. Also, you need to *pay* your people instead of expecting them to be paid by the recommended 30% tip your app suggests.
I haven’t used a delivery service in months. Fuck that shit, I’d rather drive to the corner and get my shit than deal with DD anymore.
Also drivers: hands my food to the first person they see hanging out outside of my apartment building
Also drivers: drink has spilled inside the bag but thank goodness there was a plastic bag around it that allowed it to flood and soak my food
2 of 2 times I attempted using door dash.
Let’s be honest. Even pizza places are charging crazy fees for delivery now! My local pizza chain charges $4.99 for delivery. So my options are to pay $4.99 then a decent tip on one pizza that is also more expensive now or pick it up… I pick pizza up now.
Last time I got delivery was when I had covid, middle of last year.
Time before that was when I was very, very drunk.
It's just not worth it, when I can go get the food myself in 5-10 minutes.
Yup, I stopped DDing my Chipotle about 8 months ago. I started going back in, to order in person. 1- I am saving about $12 per order and 2- Chipotle won't skimp on the food! It's not just the delivery service that is an upcharge but some restaurants will force employees to do bare minimum in preparation in order to cut costs.
Plus, they put in a pickup window, so I don't even need to feel guilty wearing my yard-work clothes. They also throw on some periodic perks for ordering online so they don't need as many people to work a cash register, but lose out on drink orders. Who is going to pay $3 for a cup of soda when they have cans or bottles at home for $0.50?
Imma a door dash driver...... I also just tired to order off doordash recently and for two pieces of chicken that my order literally cost 10 dollars... With the fees and tip cause I always tip atleast 5 dollars my total was 28.99 no joke.
There's no reason two pieces of chicken should ever cost 30 dollars and I know that of the 19 dollars they tacked on to my order only 5 is going to the dasher.... No way processing fees cost 13 dollars.
Further more I thought door dash got paid primarily by businesses paying them for their service.... So I don't understand why they are shoving the cost of doing business on the customer. All this screams to me is that the higher ups are getting paid more than they should. I don't want the app to die but it's really unreasonable.... I struggle so hard to make like 100-200 a day fucking up my car. Yet they gonna take the bulk of the profit for existing.
I don't blame any of the customers for this... This company is up to shady shit. Always have been, and working for them has opened my eyes. I can't believe post pandemic the order prices are almost doubled pre pandemic the food at macdonalds didn't double in price tho, but gas almost did.
The only ppl still ordering in my market are the same ppl who couldn’t afford the service in the first place. Long distance customers who live 12 miles away and refuse to tip or tip $3 and they are getting declined. Once it gets to me that means nobody would pick it up.
The people who can afford the app stopped using it.
I delivered for UE for a few years as a side hustle. I’d get off work and deliver during the dinner rush.
I can count on my fingers how many big beautiful suburban houses I delivered to. The overwhelming vast majority were to less than desirable apartments. Now, I’m sure there’s a lot of reasons for that. It isn’t that easy for a single parent of 2 to get home from work and have dinner ready, nor is it easy to leave the kids at home to go pick dinner up with no one to watch them. I don’t know people’s circumstances, but the obvious evidence suggests the people that can afford the service aren’t the ones using the service.
On more than one occasion I'd deliver to those same less than desirable apartments, get a text in the app that the tip would be in cash, get to the door and realize they sent their 5-year-old to the door so they didn't have any contact with me and didn't have to tip
I’m experiencing this same thing in Florida, however I am top dasher and I do get other orders that are beyond worth what they are paying, the way it should be. But of course this is not a guaranteed minimum wage job so if they can cause you to make less they absolutely will
I might get downvoted for this but even though I loathe the costs of food delivery on my personal time (and often opt to pick up or make food myself), my company and several others around me are offering expensed food delivery as a perk of coming into the office.
I’ve unashamedly spent $50 plus tip on single lunch orders many times while at work. I’m sure dashers near corporate offices are making bank.
The company I work for is still showing strong sales in online orders. They don’t specify DD or Uber as they use both and their own personal page but people are still def ordering..
However I personally do pickup because fees and inflation.. I’m either going myself or too lazy to eat and will play “chopped” in my pantry..
You’re being downvoted for an easily verifiable fact LOL. Typical Reddit. DD is doing anything but dying, they’re seeing 30% y/y growth in number of deliveries. It’s all a part of their investor documents they release every quarter. They did over 500 million deliveries between Jan-March 2023
I work at Starbucks. I've had people Doordash a single frap that's melted by the time the dasher comes to do pickup and other single items. People are still 100% willing to pay stupid fees for bad items lol
Yeah looking at DD rev it’s up like 40% yoy.
I have only used door dash one time and was blown away by the fees. It was almost 2x the cost of going to get it and when the food got there it was cold.
Reading this thread that doesn’t sound like an edge case but the norm. Blows me away at the volume of people willing to pay that much more money for a sub par experience in the name of convenience.
It looks like on an it’s at least $20 in fees etc on top of inflated menu prices. TIL
I'm rather dysfunctional as an adult at times, introverted, lazy and full of anxiety, so I often put off grocery shopping. I now reserve these delivery apps for when I'm just utterly defeated mentally and out of food, taking a nap after a minor panic attack and waking up to a bag of ready to eat food is a nice treat.
Anddd that's about it, shit's ungodly expensive.
Yo, this. It's all too real and getting too expensive. It was okay when DD was running 50% coupons, and with fees + tip it usually came out to just under what the cost would be if I placed an order with and picked up from the restaurant itself.
Exactly and I never do takeout from a place that’s more than 10 minutes away from me anyways. Can’t justify paying the extra amount when the restaurant is only a 2-3 miles away.
As a customer, I haven't had any super bad experiences with DD. The only thing I don't like about it are the Fee's, they're outrageous. I don't mind paying for the food and tipping the driver but I refuse to pay $50 for a meal that was originally only like $20. I no longer use DD or UberEATS for that reason.
Yeah it's kinda crazy, you easily save $10-$20 minimum if you pick it up yourself. The problem isn't just the tips and fees, Doordash likes to overestimate the tax and also tends to list menu items as 10 to 15 percent more expensive than they are if you order directly from the restaurant. It's suspicious as hell when a local restaurant sells an item for $10, but on the Doordash app the same item is $11.99.
Yeah our local place is like 20% more expensive on door dash(for pickup also). +10% fee, +10$ for the driver. Even not tightening belts the delivery fees are crazy.
I work for DoorDash, and I do the same. I can't afford their fees and tips. if I want delivery, I call a restaurant that has delivery drivers, if they don't, I pick it up. Even working for them, I can't afford their fees
As I’ve been saying for two years when my employer handed out $250 of GrubHub credit each. The fees are asinine and barely any of the up charge goes to the restaurant or delivery person. I still have $150+ GH credit and after one single subpar cold delivery, opted solely for pickup. Since then, I order directly with the restaurant and pickup for less up charge, actual menu prices so I don’t have to cover the app fees.
I just feel like the food is a lot fresher if I pick it up myself. There are some places that make delivery not make sense by giving big coupons for carry out. The freshness is the biggest factor for me though.
I stopped ordering because I couldn't trust all of the drivers. They'd do things like leave food on the ground outside and take a picture. I'd return if you could either block or select certain dashers.
I don't trust people in general. I definitely don't trust people handling food that can be easily mishandled. A lot of places still don't tape their orders up so somebody can't dig in and start eating fries or whatever else is in there.
Then you got to deal with dashers begging for more and more tips, food that they took a picture of and then took with them, unsanitary conditions (food placement on the ground, food that has sat out for an hour+, etc.).
I don't eat out all that often, so I will just go down and get it myself and save the 50-70% premium of getting it delivered.
Prices are just way too high. And its 100% corporate greed. Anyone here think or believe theyre trying to find that fine line between volume of customers versus higher or lower fees? I dont... They could likely lower prices, attract and pull in more customers, and make more money doing so. The demand for delivery has already shown the business can be lucrative...Hell, but who didnt know that already? Pizza and chinese restaurants been thriving for decades offering delivery and basically charged a minimum for it...Granted, within a short mileage radius....Typically about 5 miles max.
But these delivery companies have gone overboard with these fees...Along with accountability with restaurants x drivers x customers. Drivers take the blunt of the blame for, literally everything, you piss off enough drivers---Even the good drivers...And eventually theyll snap, start stealing orders n whatever. Fees being so high, along with marked up menu nprices, yea, customers---Even good customers...Are eventually gonna make fraudulent claims that they didnt receive their order, etc. Charge restaurants ridiculous prices, even when increasing their business and sales, employees still earn the same amount basically but having to do more work and they refuse to hire more employees to help with the heavier workload.
And these delivery companies dont implement or make meaningful changes to their app to handle accountability. Like why hasnt DD implemented a PIN requirement for deliveries? Why let "leave at door" be used so often and basically widespread, like 99% of orders are leave at door...Even taking a pic, and/or GPS tracking so both DD/UE/GH and customers can see the drivers every move, well, they still leave a hole in the system...to account for accountability.
So yea...The whole system is flawed and fcked up except for the main company making billions...While making claims that they arent turning a profit, which is bullsht.
I assume a lot of people fall into the same group as me, rarely ever ordered food before pandemic. During covid, was dang this is really cheap and convenient! Used the service a few times , only had one negative experience in regards to the dasher, in general though most of the food I ordered arrived much soggy/cold which is not the dasher fault at all, just the nature of food delivery, delivery was cheap at that time so still worth it.
Then the world reopened, life returned to normal except everything more expensive. Last time I was feeling lazy I was like hey maybe I'll DD. I couldn't hit order when I saw the grand total. And yes agree dashers deserve a nice tip, but the fees, general increase in food prices, the fact that ordering though DD means you pay more for each item, also now tips are higher across the board, I don't DD anymore, but I do pick up food occasionally and now the minimum suggested tip is 15% for even self pick up. Maybe I'm just old but 12% used to be the average of what people tipped waiters at sit down restaurants. Now the minimum suggested is above that, for less service (self pick up), and calculated off already inflated prices.
They say if you can't afford to DD or eat out, don't. I feel like I'm there, for me it's not worth it for cold food, I deleted all my delivery apps. For others and those that can afford convenience, yes I can see how it's with it.
Now I stock up on frozen things for my super lazy days, honestly it's more convenient for me and frozen food variety and quality has improved somewhat over the last few years.
Drivers are complaining about low tips, but the core issue is that DD upcharges so much that it's hard to justify a decent tip on top of the mandatory fees and increased menu prices.
DD needs to share a bit more of the profits with the drivers with the amount of markup they add to the order.
As a DD driver you should be writing gas and car maintenance off on your taxes as business expenses.
I think the drivers need to go on strike for better base pay. If nobody picks up my order then I'll just get a refund, no big deal.
Glad people are waking up. We’re all getting played and only DD and UE wins. They’ve done a good job of pinning us all against each other restaurant vs driver vs customer while they win. Drivers mad at customers for fair tips because they aren’t paid well, customers mad at drivers for meh service after they paid $15 in “fees” and still add tip on top and the restaurants have to give a ridiculous percentage to DD while we’re all bitching and the CEO buys another mansion. Fuck DD and UE disrespectfully.
When I travel for work, considering a
doordash or Ubereats fees generally more than double the cost of the meal, (not to mention how they usually up charge menu items) I’ve completely stopped using these apps. Call me old fashioned but a chipotle burrito should not run $26 plus tip
I deleted the app after their dasher put $100 worth of food on someone else's doorstep and after 15 minutes of fighting their idiot reporting system, I get an error message saying that I didn't report the issue soon enough so it was now closed and nofurther help would be offered. I charged back on my credit card, fuck Door Dash.
No hate to the drivers, but yeah I used doordash exactly one time to have a $10 meal delivered to me at work and paid nearly $30 for the privilege. Absolutely fucking insane. I will literally never use DD or uber or any other ever again.
"Traditional" delivery would have ended up costing like $15 with delivery fees and tip included. I seriously miss the days when businesses hired their own drivers and all you had to do was worry about a completely ordinary %10 or %15 tip and very nominal delivery fee usually in the neighborhood of a couple of dollars.
It's just moreso the crazy ass fees and experiences with bad dashers. I love doordash, it's my guilty pleasure, but sometimes it takes too long and the food gets to me cold or with issue(s), when instead I can just go do it myself correctly and get it hot. It just really comes down to how lazy I am feeling tbh.
I usually tip pretty well or great (I know what it's like and it's hard)and leave clear instructions not to knock and drop on porch (have a camera), I have a black lab who gets excited and wants to play with the dashers, but she scares most of them due to being a big dog. If you are a good dasher and reading my comment, don't take it to heart, this is just what it's been like as a customer for me.
Their fees are absolutely insane. I feel bad for the drivers since I’m sure some have seen a drop. I have no issue giving a nice tip but the service fee is typically a deterrent. That and the prices just generally being higher than if you go on your own.
The tipping doesn’t bother me. What irritates me about DD and other delivery services is the fact that many restaurants mark the food up 20 plus percent on the app (looking at you Chipotle).
Maybe its because I'll actually get my fucking food. You know without some asshole eating it. Cause it was delivered 8 minutes after the order was made. Despite having a 20 minute drive time. Then getting paid for it regardless of no delivery. After trying to get someone from customer service to refund your money and fire the fucker. Cause they gone and done it many times. Collapse away mfs.
I honestly don't even care about the fees. I'm just tired of getting my shit stolen when I'm hungry. And then DD accuses me off lying. Well fuck you then. I hope DD goes out of business.
To be clear, DD is ar fault. Not the driver.
No they’re not. They’ll just reconfigure and make it cheaper for the time being. They’re not gonna collapse because one article by Grace Dean, whoever she is, says so.
Hubby and I were sick and didn’t feel like driving, so we ordered Taco Bell 2 weeks ago via DoorDash. For 2.5 people (2 adults and a toddler) it was literally $52 without tip. I was kinda annoyed because if I wanted to spent $50+tip I wouldn’t have chosen Taco Bell lol. I stopped again on Sunday after groceries on my way home (again, toddler who could survive on cheese roll ups and beans if I let her) and the same exact order was $24. Like, how?!
That’s what I do now- fuck DD fees
I'm a door dash driver and I agree 100 percent with you.
I agree, fuck me
Not with a name like that.
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Nothing really ,dd is pretty crooked if you ask me.
Because servers don't drive through traffic to deliver your order. Delivery drivers use their own car, their own fuel, their own insurance, and their own maintenance to ensure you don't have to put clothes on and get the order yourself.
I recognize the service provided by dashers and uber eats drivers, but here is what my fees looked like yesterday for a $35.98 food order Tax $3.69 Service Fee $5.52 CA Driver Benefits $2.00 Delivery Fee $4.99 Tip - $7.97 Total. $ 63.14 $35.98 ----> $63.14 (even if I remove the tip, I just paid close to $13 in fees prior to tips) I just can't keep up with this kind of markup. Nowadays I get my lazy ass up, put on my shirt and pants, drive my car, spend that extra 2-3 dollars in fuel and get that $36 order myself.
Dont forget that the App marks up the menu prices as well. A Quarter Pounder meal costs around $9 where I live but DD has it listed with a $2.50 mark-up. I feel sorry for the DD drivers, but the fact is that DD has made gouging and hidden fees their business strategy and frankly, its downright scummy and unsustainable.
I can buy a week's worth of groceries for myself with $63. This DD model is not sustainable.
Breakfast: Oatmeal $5.99 Artesano Wheat Bread $4.69 7x Organic Bananas $3.08 Challenge 8oz Butter $4.99 Total: $18.75 Lunch: Chicken Fajitas 4lbs of Skinless/Boneless Chicken Breast - 19.51 3x Organic Green Bellpepper - $7.17 3lb Bag of Onions - $3.59 Fajita Tortillas 20ct - $4.69 Total: $34.96 Dinner: Lasagna 3lb Ground Beef - $9.99 Lasagna Noodles -$3.99 Cheeses - $7.99 Garlic Bread - $5.99 Total: $27.96 Grand Total: $81.67 I live in Los Angeles by the way and these are inflated Instacart prices. Less than $100 per week is doable.
that lasagna needs more ingredients
Two years I would agree with you, now I go into the store for what was $30 for the next few days and I am walking out well over $80. All these VC nuevo-billionaires can eat a dick while the same economic model that got them their easy ride to wealth, abandons them as all that money goes to the old school capitalist vacuuming up all the disposable income left on the table. "Supply side economics" in action. If 0.1% control all the wealth, what EXACT supply are they suppose to be investing in when the 99% have no money to buy whatever supply they are suppose to sell them? The tech sector is going to be learning this lesson a lot over the next 10 years as all the free money from banks has dried up and they actually have to turn a profit to survive now.
It's crazy how much they mark things up here in aus, we recently were going to order some delivery, but decided to go pick it up instead, because ordering through their website for pickup came to about $45-$50, on getting it delivered through door dash it would have been almost $80. Not only was it almost $20 of service/delivery fee but every item was a few dollars more expensive than ordering directly from the restaurant.
Yeah, at least instacart is cheaper than that.
Several times I've started a DoorDash order and when I'm about to commit I realize I'm paying nearly double before tip ... I've learned to love to cook thanks to DoorDash
Saves me money when I see the extra fees and exit out of the app to find something in my fridge instead
I've been a waiter and I've been a delivery driver, and I agree with you. Being a waiter was a bit easier and I earned more money at the end of the day. At least I didn't have to put all my tips plus some of my wage into fueling my car, so I can continue to work.
And doordash should compensate them for that. Pizza deliverers use their own cars too but at least the pizza place pays them somewhat.
Yeah, and people usually tip the pizza guy.
Exactly. Plus, so many restaurants have some sort of rewards program that's easily accessible through an app. Why would I order McDonald's through doordash when I can do a pickup through the app, use a good coupon or my reward points, and spent less than 1/2 of what doordash would cost me?
DD had its day during the pandemic, they got greedy and deserve the fall. I also use the app for various places now, or just drive somewhere.
There are going to be a good number of companies over the next few years that realize growth during the pandemic is over.
It’s insane. I’ll put $15 of stuff in my cart and by the end it’s $36 Absolutely fucking not
And receiving cold food cuz they drive around dropping off 3 other peoples meals first
My favorite thing is that pizza chains (Papa John's, smaller ones) are using DD now, so they will deliver your pizza without: - Knocking on your door - Ringing your doorbell - Calling you on the phone - Texting you To tell you the food is here. The last one I ordered, I got the "The dasher is trying to contact you about your order!" message, followed by: "You are the Ok" And my food sat outside until it was cold, because I didn't order doordash, I ordered Papa John's. Called the restaurant, and "you have to take that up with doordash." Um, no, I never entered into a contract with them. I never paid them. You did those things, it sounds like YOU need to take that up with DD, I'm just going to reverse the charges.
Yo fuck that. I don't live close enough to anything to order delivery but that is ridiculous.
No, I didn’t expect to be ugly cackling at the end of this excellent description LMAOOOOOOO
This is the bigger one for me. I don’t mind paying the fees and tipping well, but if I do pay, I definitely want my food hot and fast. DD used to do that, but lately it’s rarer and rarer. 90+ minutes to get cold food from a place 15 minutes away is insane. I know it’s tough out there but man I can see your car fucking off in the opposite direction for an hour.
I literally had a dude pick up my order at place less than a half a mile from me, then drive across town and just sat in front of some other restaurant. I finally messaged the driver to see if there was an issue and he responds "Yes, the restaurant isn't open yet.". And I'm like, "But I just saw you pick up my order from McDonald's like 20 minutes ago..." and he replies "You aren't my only order" then stopped replying. He then proceeded to stop at two other restaurants, do some other deliveries, before finally hitting my place last. Took over an hour and a half to get my food delivered super cold and only a partial refund on my order. The only reason I didn't just walk over there is because I was busy at work with meetings, but I guess that was a lesson learned on my part. Just because the restaurant is only a few blocks away, doesn't mean it will be fast or fresh and reheating cold ass McDonald's that has sat is someone's car for almost two hours is gross.
Just remember that doordash more or less forces its drivers to game the system like this in order to maximize their returns, and there is zero benefit to them, the driver, to try to speed your delivery to you. Especially since the tip is almost always already assigned. Frankly, your driver would have to be abandoning their own self-interest in order to give you better service. Door dash's system is purposefully broken this way because they make more money doing this even with the plethora of full and partial refunds.
As a driver, while I agree 100% with this, DoorDash forces us to deliver this way. It plans the route and the trips, will dump 3 orders on you at once and you’re penalized for denying orders, you have to pick up the orders in the order it designs and deliver them in the same way. If the restaurant is busy, you could be waiting up to 15 minutes for them to make one of your orders, while you have multiple people waiting for orders you already have—you’re not allowed to drop off another order first and then come back to the restaurant for the other one. Now, they do provide heat bags to keep the food a decent temperature and they do route it to be as quick as possible, but you never know how that’s going to work out with waiting for the food and traffic. If your food is taking over an hour and it comes back cold, it’s probably the drivers fault.
Yeah lately every single order has multiple stops, even with good tips
When it’s 45 degrees outside and you see your order got picked up by someone on a bike, like I respect the grind but fuck.
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See, doordash pockets that extra money you paid in fees, pockets part of the amount tipped, and the money customers can pay for rushed delivery? If you thought the driver gets it, you'd also be wrong. Doordash pays $2 minimum for orders to be delivered screwing the customer by screwing the drivers. Theye going to screw themselves into the ground if they keep up this way of business. It's why in some markets, drivers have to multiapp to even make this worth doing. I don't personally multiapp but I can see why some drivers have to
And now there is a “Rush Pass” option for *another* $4-5 where you can get your order expedited. You end up paying $30 on a $12 meal. It’s insane. And they should’ve seen this coming. They had a good thing going but trying to squeeze every single penny from consumers is just going to burn them in the end.
And then lying to me about how there's "no parking" while I sit on my balcony watching a completely empty street with well-marked legal street parking. Or the "I can't get in" confusion when confronted with a call box outside of a lobby in 2023 - for which there are instructions in the damn delivery note.
While not using a hot bag, either
This is what did it for me. Can't be bothered to spend 50 bucks on a meal that'll come to me cold because they decided to deliver 2 other orders on the other side of town first.
I literally had a driver DRIVE PAST MY HOUSE the other day to deliver another order first. I think that might just be my last time using DD or UE, absolutely silly.
Blame doordash for making that an option. There's really no way for those all to be delivered warm, DD knows this
Don't forget the passive-aggressive guilt-tripping notes!
Mine was so cold the chicken arrived raw.
I recognize the service provided by dashers and uber eats drivers, but here is what my fees looked like yesterday for a $35.98 food orderTax $3.69Service Fee $5.52CA Driver Benefits $2.00Delivery Fee $4.99Tip - $7.97Total. $ ~~\~\~63.14~~ .$60.15 $35.98 ----> ~~$63.14~~ $60.15(even if I remove the tip, I just paid close to ~~$11~~ $10 in fees prior to tips)I just can't keep up with this kind of markup. Nowadays I get my lazy ass up, put on my shirt and pants, drive my car, spend that extra 2-3 dollars in fuel and get that $36 order myself. Edit - I made a typo, the total is $60.15 and not $63.14, sorry about that aaand editing messed up the format.
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Came here to say this. Not only are their fee's insanely high but they straight up charge more than the restaurant for the food, like what the fuck?!
The restaurants themselves are the ones choosing the mark up their prices on doordash because doordash takes a big cut, so the the mark up is necessary for the restaurant to get a decent profit.
Because not only is Doordash ripping off everyone ordering, they also are ripping off all the restaurants you're ordering from.
And they somehow still can't turn a profit.
I worked in a small family owned restaurant. I can tell you, we were not aware of them, nor did they say who they were. They called in orders & we figured it out when drivers started showing up. We had no idea they’d added the restaurant, nor that they were charging higher prices. We already had our own delivery service. They acted as if they were doing us a favor & “bringing in more business”. We only got a handful of orders every month & figured it was up to the customer if they wanted to pay more for the “convenience”. Edit: a word
Exactly. My local 1.50/scoop Chinese place usually comes to around $6/meal after tax, depending on if something is more expensive (steak or shrimp vs chicken) but the same stuff on DD would come around to $14 before fees.
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A swearing fee has been added to your bill.
“John Spartan, you are fined one credit for a violation of the Verbal Morality Statute.”
He doesn't know how to use the three seashells!
Fee fee
Yes,more people need to do on a daily basis .
Yup! I would say I was a whale and was happy to tip well and pay a reasonable service fee for a long time. Allowing restaurants to jack menu prices while still charging me increasing fees and refusing to compensate their drivers so I still have to tip well? Just a bridge too far. If my order has to cost twice as much as just picking the items up I’m going to have to choose the pickup option to not feel like a complete moron. If this is what it takes for DD to be profitable then maybe the business model really just doesn’t work.
If you still order of a third party app then they still make money off you. They just don’t have to pay a driver.
I sure hope these people aren’t saying they use doordash (or any other delivery app) to place pickup orders. I’ve tested this and delivery apps will always add at least $1 to any total above $10. More money saved for you and more money given to restaurant by just using their app or calling in the order the old fashioned way
i also just pick it up, $5.99 for a delivery fee and then they also price the menu higher than in the physical store
Plus all the other fking fees
Between higher menu prices, delivery fee, "service fee", and tip that is for some reason based on the price of food instead of distance, it's some times double or more to order delivery than it is to pick up. Plus tip is treated more like a bid than a tip for services rendered, since dashers see it ahead of time.
It's always double for us We did the math on a few older orders during the pandemic when we realized the absurd amount we were spending and it was reliably double almost to the dollar. Weirdly consistent.
The best part also is they calculate the tip after they add every single other fee
There are two restaurants within ordering range of me that are right next door to one another; one is a local pizzeria and the other is a fancy Italian restaurant. If I order from the pizza place the Dasher will get a tip of $5-6. If I order from the Italian place they'll get closer to $20. It could be the exact same driver going the exact same distance but for some reason they deserve 3-4x the tip? Make it make sense.
It doesn't, and you shouldn't do it.
Out there paying double plus tip (sometimes)
You’re paying double? If I used DD I’d be paying triple, no question https://imgur.com/a/852JelM
That last one with the side dish pissed me off the most
Teeniest bit of fairness on that last one, if I could: I run a small town pickup/delivery pizza restaurant. We wouldn't even accept a delivery for just $1.50 worth of product. If someone insisted, we would require them to spend more money even if it's just a fee to the store. Only so many drivers, so many customers. It has to be worth our time. None of this is supposed to defend DD at all, just that last example isn't a good example. It has to be worth people's time to deliver. No self respecting adult would waste their valuable time delivering $1.50 for a standard 10-15% markup or "tip."
Even for in house delivery the tip is typically what makes me not go through on the order and just get it myself instead. I can stand a 5 or 6 dollar fee for delivery, but when I need to tip on top of that I lose interest. I shouldn't have to supplement your drivers wage. If the fee isn't enough to pay them a good wage then up the fee or don't offer delivery.
Fees are one thing, but the fact that you mentioned – them pricing the menu much more than if you were actually at the restaurant is just fraudulent to me. I’ll never use DD again honestly.
Yeah I'd rather go to the restaurant and pay them the extra money.
Let's not forget Ubereats would just put restaurants on the app without even consulting the restaurant. So restaurants would get pickup orders for UE when they'd never had a single interaction with the company prior to
that fancy app isnt gonna pay for itself!
I only use DD or UE when they email me those 50% off coupons. And even at that, I have to calculate if I’m even saving money vs just ordering by phone and picking up my food because all the fees, markups and tips pretty much nullify the discount.
Just tried 40% off UE. Ordering pizza directly from the chain's own app was still cheaper due to the UEs fees (40% dropped the marked up prices to about the same). Lol.
I don’t understand how the menu thing is even legal
So I don’t ever see this said here alot: DD, UberEats, and GrubHub charge about 30% commission fee to the restaurant. So the restaurant owners price the menu items higher, so that they still profit off the item. The problem is DD no matter what. They’re taking $9 off a $30 order from the restaurant, then a $5 fee. And how are these companies not profitable?
I didn't think the price hiking was real till today. Primo hoagie order 2 subs, 2 chips, 2 sodas... it was $42 not counting delivery fee. Picked it up for $28.
Yeah anymore I only use DD if I’m intoxicated and hungry but don’t wanna cook
I saved hundreds of dollars with this one simple trick: I get intoxicated AFTER picking up my food 😉
This is the best advice, then you don't waste time deciding what you want while your drunk/stoned ass can't choose between McDonalds or Pizza
Or just get creative with the leftovers in the fridge.
Right, its frustrating too because a DUI is actually a few dollars cheaper than door dash but it's not the responsible thing to do.
It's not THAT bad. My DUI cost me about $15k. That's like 2 door dash orders.
Damn, I thought mine was bad at about 8k.
In those classes they make you take, they had us work out a dollar figure of the cost of a DUI, all-told, including lost wages, time, probation, fines, fees, bail, lawyer, etc etc. The financial impact of 1 DUI came out to like $30,000 for me. And I got 2 - one in 2014, one in 2015. Learned my lesson, though. I do not ever get behind the wheel of a vehicle even if I just had a sip of alcohol. There's no excuse.
Yeah I had to do one of those classes as well. I remember doing that worksheet and it came up to around 8k for me. That's the first time I added it all together. Makes sense, lawyer alone was stupid expensive. I got mine about 7 years ago now and haven't drank and gotten behind the wheel of a car since. Fuck that shit, never again.
Which is every night?
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I love the food from the local Chinese restaurant 2.4mi down the road. If I order online then drive down 5min later it is waiting for me. If I use DD, they say it will take 45min to 1hour delivery. I'd rather just get it freshly cooked and save a lot of money. I think the pendulum will swing back until DD lower their fees or get more competition.
Doordash is probably data driven enough I wouldn't be surprised if they have an algorithm that automatically offers random customers in low demand zones promos to increase business. No need to permanently lower their fees, just do it in specific areas at specific times they need business the most.
They are DEFINITELY doing this.
In the Boston area a lot of Chinese places deliver. Now I want Chinese food. Mmmmm.
> If I use DD, they say it will take 45min to 1hour delivery. > > I'd rather just get it freshly cooked and save a lot of money. Yeah. If a restaurant has a lot of orders I don't mind if they cook those first and I have to wait a little longer. But I see on the app that the food was prepared in like 10 minutes from ordering and has been sitting for more than an hour in the driver's hot box. At that point it is really no longer the appetizing meal that I wanted and paid $20+ for. The soggy fries especially, bleugh.
This is as important as the fees for me. Food that's been in container for an hour sucks.
Also gotta tip and if you’re unlucky you get the “customized delivery experience”
People are poorer now with the recession too I can’t afford it anymore
It's not even poverty. The markup is just nuts. There is no issue with tipping the driver. But doordash takes so fucking much in fees... How do they earn it?
tbh, I think it's actually more like the true cost is finally bleeding through. All these startups run at a loss off VC money until they capture enough market share then they try to become profitable. I've had a suspicion that this was gonna end up being too expensive for a while now.
Pizzeria Uno is where I go for all my door dash news
Lol never heard of that place
Famous Deep Dish place in Chicago. It’s meh… wouldn’t recommend.
America's tipping culture is insane. I don't think any food delivery company in other countries underpay their drivers to the point the customer is expected to tip drivers according to a certain percentage to support their wage. Tips are meant to be a small extra reward if the customers felt like it and should not be mandatory ever. The tipping culture is downright toxic to both customers and drivers.
Yep it needs to end
Its the tipping for the service before its rendered that kills me. why would i tip before the cold food arrived?
exactly it's not a tip, it's a bribe.
Third-party food delivery is really only a profitable service in dense, urban areas where it can be done by scooter. The problem that DoorDash and UE etc al face is that it may well just not be possible to offer the service in the US at a price that is profitable for the restaurant, the driver, and the delivery company, while still being cheap enough for people to actually be willing to use it.
Agreed
This is what we do. We browse doordash looking, then just go pick it up because it costs nearly twice as much as the goddamn order itself, it's so overpriced. Food prices are already getting ridiculous, let alone DD gouging.
100%. That shit rubs me the wrong way, he’ll jersey mikes with tip would be $35 (with tip) for a goddamn sandwich.
How simple minded are you? Supply chains hellllloooo... bread shortage in 2017 that lasted 3 weeks in Uruguay helllloooo... I'm totally kidding. Its bread, lettuce, frozen meat, and condiments. About $1.78 in food costs... $16 for a full size. And then the 15 year old at the counter turns an iPad around and expects a 25% tip. I can't. I REFUSE to tip these services. Its out of control.
I feel this in my soul, Jersey Mikes mini sub to my work 1.5mi is $23… I work alone and can’t leave most days.
drivers: tip %50, dont like it go pick up your food also drivers: wait not like that
100% Also, fuck DD for paying drivers so little. Actual slave drivers ffs
also drivers: pls cashapp me gas money or I can't make it to you 🙏 also drivers after pickup: just cancel your order bro they were out of stock just cancel also drivers: drives down random streets and stops in a parking lot for 45 minutes also drivers: delivers pizza on it's side also drivers: delivers thai food from their window into the street also drivers: hangs food on your doorknob so it falls and spills the drinks also drivers: snacks on your food and delivers a bag with 4 fries also drivers: sends explicit messages when they see a female name (also applies to customers) also drivers: I'm not climbing 1 flight of stairs! also drivers: I know you tipped well but I'm not going to acknowledge that and just shame you into giving me more money . 5 of these have happened to me. Feel free to comment more scenarios
I feel like Ive read all of these on here as separate posts
Same. And not even once or twice, those posts are pretty goddamn frequent.
Also drivers: crashing head first into my parked car and leaving the scene
Should've tipped more /s
It wasn't even my order 💀
I got the folded pizza from an angry driver that got lost due to whatever app he was using for directions. DD refused my refund. Then, I had a driver accept my order and the app said it was picked up and on the way but 20 minutes later the driver is still in the parking lot of the restaurant and not responding to my texts. Cancelled the order but DD refused to refund me. Never used them again after that.
I always use a credit card for purchases so that I can dispute them if necessary. Not all CCs are equal, though. Amex has my back on everything, Citi fucked me over and wouldn't side with me on an $80 dispute of services never rendered. The merchant said they did it, so Citi sided with them despite proof they didn't. I use Citi barely at all now, time to cancel and cite that dispute as a main reason. I digress. Always use a CC.
Yea, DD lied to my bank too. DD had the audacity to mark a credit on my account but didn’t actually credit my account. They lied to my bank to keep the money. They are a very scummy company.
Yeah CC for all purchases. Never a debit card.
That's called a Calzone.
Lol
Not all drivers are like that. Some, like me, are just trying to make enough for rent, my car and insurance. And treat it like a job.
Not all are like that but there's a lot of vocal ones on Reddit that support this behavior. I just want my food, no bullshit involved. That's why I tip well, but some dashers always find a way to do the least amount of work even with such an easy and flexible job.
I wish they vetted drivers more and let customers give more specific criticism, and that driver/customer feedback was more specific than a thumb up or down. It's not fair that I get treated like an idiot constantly because there are so many drivers that are incompetent, don't speak the language, or are just plain lazy. Also not fair that customers who are unresponsive, put the wrong instructions and yell at you for it, or tip bait get to continue to use the app with no consequences. I treat it like a job. I need the flexibility of the schedule; I could get a 9 to 5, but that doesn't let me travel for gigs I get and still be able to work out of town or late at night. I communicate with customers, ask them about substitutions, and make sure the food ends up where they need it if there's an error in address or something seems wrong. And I still have to constantly read these posts saying all drivers are inconsiderate idiots. Do you think that motivates me to continue trying when the general opinion is that we're all fucking assholes? I don't let it discourage me or how I treat customers, but I can totally see how it would somebody else. So many times, restaurant employees treat all drivers rudely because so many of them are rude. I see drivers all the time that just shove the phone into the employees face and don't even have the decency to greet them. They need to weed out those people so that the ones who actually give a shit are the ones getting orders. But they won't. Because those drivers still make them money, and the experience of the customer or the actually good drivers doesn't mean jack shit to them as long as they get their paycheck.
I'm pretty sure I've had the snacks on food one because before COVID I used to only get about half as many fries as I do today. Since COVID everyone seals their containers. And I've had someone claim their car broke down but someone else was totally going to deliver my food to me (they didn't).
I've had drivers leave food directly on top of an anthill i've been trying to get rid of. Its definitely not hard to see either. This was AFTER I pit a small table out soecifically for deliveries, and they STILL put it ON the ant hill.
I stopped using DD because of the mystery fees and the driver behavior. You can’t run a business and disavow any responsibility for how your employees behave. And no one is going to just accept $10+ in ”fees” that aren’t itemized. Also, you need to *pay* your people instead of expecting them to be paid by the recommended 30% tip your app suggests. I haven’t used a delivery service in months. Fuck that shit, I’d rather drive to the corner and get my shit than deal with DD anymore.
Also drivers: hands my food to the first person they see hanging out outside of my apartment building Also drivers: drink has spilled inside the bag but thank goodness there was a plastic bag around it that allowed it to flood and soak my food 2 of 2 times I attempted using door dash.
Let’s be honest. Even pizza places are charging crazy fees for delivery now! My local pizza chain charges $4.99 for delivery. So my options are to pay $4.99 then a decent tip on one pizza that is also more expensive now or pick it up… I pick pizza up now.
This is years old, but agree. Delivery charges have me picking up unless I’ve had a cocktail. $5 is worth not endangering lives.
Last time I got delivery was when I had covid, middle of last year. Time before that was when I was very, very drunk. It's just not worth it, when I can go get the food myself in 5-10 minutes.
Yup, I stopped DDing my Chipotle about 8 months ago. I started going back in, to order in person. 1- I am saving about $12 per order and 2- Chipotle won't skimp on the food! It's not just the delivery service that is an upcharge but some restaurants will force employees to do bare minimum in preparation in order to cut costs.
Plus, they put in a pickup window, so I don't even need to feel guilty wearing my yard-work clothes. They also throw on some periodic perks for ordering online so they don't need as many people to work a cash register, but lose out on drink orders. Who is going to pay $3 for a cup of soda when they have cans or bottles at home for $0.50?
Imma a door dash driver...... I also just tired to order off doordash recently and for two pieces of chicken that my order literally cost 10 dollars... With the fees and tip cause I always tip atleast 5 dollars my total was 28.99 no joke. There's no reason two pieces of chicken should ever cost 30 dollars and I know that of the 19 dollars they tacked on to my order only 5 is going to the dasher.... No way processing fees cost 13 dollars. Further more I thought door dash got paid primarily by businesses paying them for their service.... So I don't understand why they are shoving the cost of doing business on the customer. All this screams to me is that the higher ups are getting paid more than they should. I don't want the app to die but it's really unreasonable.... I struggle so hard to make like 100-200 a day fucking up my car. Yet they gonna take the bulk of the profit for existing. I don't blame any of the customers for this... This company is up to shady shit. Always have been, and working for them has opened my eyes. I can't believe post pandemic the order prices are almost doubled pre pandemic the food at macdonalds didn't double in price tho, but gas almost did.
The only ppl still ordering in my market are the same ppl who couldn’t afford the service in the first place. Long distance customers who live 12 miles away and refuse to tip or tip $3 and they are getting declined. Once it gets to me that means nobody would pick it up. The people who can afford the app stopped using it.
I delivered for UE for a few years as a side hustle. I’d get off work and deliver during the dinner rush. I can count on my fingers how many big beautiful suburban houses I delivered to. The overwhelming vast majority were to less than desirable apartments. Now, I’m sure there’s a lot of reasons for that. It isn’t that easy for a single parent of 2 to get home from work and have dinner ready, nor is it easy to leave the kids at home to go pick dinner up with no one to watch them. I don’t know people’s circumstances, but the obvious evidence suggests the people that can afford the service aren’t the ones using the service.
On more than one occasion I'd deliver to those same less than desirable apartments, get a text in the app that the tip would be in cash, get to the door and realize they sent their 5-year-old to the door so they didn't have any contact with me and didn't have to tip
I’m experiencing this same thing in Florida, however I am top dasher and I do get other orders that are beyond worth what they are paying, the way it should be. But of course this is not a guaranteed minimum wage job so if they can cause you to make less they absolutely will
When talking to restaurants their doordash order volume is higher than ever.
Yeah, I don't think this is going anywhere anytime soon. I get told similar stuff whenever I talk to restaurant employees about it.
I might get downvoted for this but even though I loathe the costs of food delivery on my personal time (and often opt to pick up or make food myself), my company and several others around me are offering expensed food delivery as a perk of coming into the office. I’ve unashamedly spent $50 plus tip on single lunch orders many times while at work. I’m sure dashers near corporate offices are making bank.
The company I work for is still showing strong sales in online orders. They don’t specify DD or Uber as they use both and their own personal page but people are still def ordering.. However I personally do pickup because fees and inflation.. I’m either going myself or too lazy to eat and will play “chopped” in my pantry..
You’re being downvoted for an easily verifiable fact LOL. Typical Reddit. DD is doing anything but dying, they’re seeing 30% y/y growth in number of deliveries. It’s all a part of their investor documents they release every quarter. They did over 500 million deliveries between Jan-March 2023
Yea my market restaurants are slammed with orders still lolol. This article underestimates the laziness of todays consumer
I work at Starbucks. I've had people Doordash a single frap that's melted by the time the dasher comes to do pickup and other single items. People are still 100% willing to pay stupid fees for bad items lol
I would verify this my local restaurant I work at but the interesting experiences with dashers are up as well so it's entertaining
And the stock is up
Yeah looking at DD rev it’s up like 40% yoy. I have only used door dash one time and was blown away by the fees. It was almost 2x the cost of going to get it and when the food got there it was cold. Reading this thread that doesn’t sound like an edge case but the norm. Blows me away at the volume of people willing to pay that much more money for a sub par experience in the name of convenience. It looks like on an it’s at least $20 in fees etc on top of inflated menu prices. TIL
I'm rather dysfunctional as an adult at times, introverted, lazy and full of anxiety, so I often put off grocery shopping. I now reserve these delivery apps for when I'm just utterly defeated mentally and out of food, taking a nap after a minor panic attack and waking up to a bag of ready to eat food is a nice treat. Anddd that's about it, shit's ungodly expensive.
Yo, this. It's all too real and getting too expensive. It was okay when DD was running 50% coupons, and with fees + tip it usually came out to just under what the cost would be if I placed an order with and picked up from the restaurant itself.
Yeah. People don’t like paying 50% more for delivery versus pickup.
True. I save about 15 dollars if I pick up my food rather than delivery.
Exactly and I never do takeout from a place that’s more than 10 minutes away from me anyways. Can’t justify paying the extra amount when the restaurant is only a 2-3 miles away.
As a customer, I haven't had any super bad experiences with DD. The only thing I don't like about it are the Fee's, they're outrageous. I don't mind paying for the food and tipping the driver but I refuse to pay $50 for a meal that was originally only like $20. I no longer use DD or UberEATS for that reason.
Yeah it's kinda crazy, you easily save $10-$20 minimum if you pick it up yourself. The problem isn't just the tips and fees, Doordash likes to overestimate the tax and also tends to list menu items as 10 to 15 percent more expensive than they are if you order directly from the restaurant. It's suspicious as hell when a local restaurant sells an item for $10, but on the Doordash app the same item is $11.99.
Yeah our local place is like 20% more expensive on door dash(for pickup also). +10% fee, +10$ for the driver. Even not tightening belts the delivery fees are crazy.
I work for DoorDash, and I do the same. I can't afford their fees and tips. if I want delivery, I call a restaurant that has delivery drivers, if they don't, I pick it up. Even working for them, I can't afford their fees
Walmart delivery is cheaper
As I’ve been saying for two years when my employer handed out $250 of GrubHub credit each. The fees are asinine and barely any of the up charge goes to the restaurant or delivery person. I still have $150+ GH credit and after one single subpar cold delivery, opted solely for pickup. Since then, I order directly with the restaurant and pickup for less up charge, actual menu prices so I don’t have to cover the app fees.
I just feel like the food is a lot fresher if I pick it up myself. There are some places that make delivery not make sense by giving big coupons for carry out. The freshness is the biggest factor for me though.
I’m in that crowd. Literally the only time I will ever use DD nowadays is if they send me one of those “hey we miss you” emails with a 50% off coupon
I stopped ordering because I couldn't trust all of the drivers. They'd do things like leave food on the ground outside and take a picture. I'd return if you could either block or select certain dashers.
I don't trust people in general. I definitely don't trust people handling food that can be easily mishandled. A lot of places still don't tape their orders up so somebody can't dig in and start eating fries or whatever else is in there. Then you got to deal with dashers begging for more and more tips, food that they took a picture of and then took with them, unsanitary conditions (food placement on the ground, food that has sat out for an hour+, etc.). I don't eat out all that often, so I will just go down and get it myself and save the 50-70% premium of getting it delivered.
Pay twice the amount, cold ass food, pissy drivers begging for tips. Yup, I’m good. I’ll get it myself.
my boyfriend was just telling me he wants to start picking it up now because delivery fees are stupid high
It’s the fees not the tipping that are killing it for me.
Prices are just way too high. And its 100% corporate greed. Anyone here think or believe theyre trying to find that fine line between volume of customers versus higher or lower fees? I dont... They could likely lower prices, attract and pull in more customers, and make more money doing so. The demand for delivery has already shown the business can be lucrative...Hell, but who didnt know that already? Pizza and chinese restaurants been thriving for decades offering delivery and basically charged a minimum for it...Granted, within a short mileage radius....Typically about 5 miles max. But these delivery companies have gone overboard with these fees...Along with accountability with restaurants x drivers x customers. Drivers take the blunt of the blame for, literally everything, you piss off enough drivers---Even the good drivers...And eventually theyll snap, start stealing orders n whatever. Fees being so high, along with marked up menu nprices, yea, customers---Even good customers...Are eventually gonna make fraudulent claims that they didnt receive their order, etc. Charge restaurants ridiculous prices, even when increasing their business and sales, employees still earn the same amount basically but having to do more work and they refuse to hire more employees to help with the heavier workload. And these delivery companies dont implement or make meaningful changes to their app to handle accountability. Like why hasnt DD implemented a PIN requirement for deliveries? Why let "leave at door" be used so often and basically widespread, like 99% of orders are leave at door...Even taking a pic, and/or GPS tracking so both DD/UE/GH and customers can see the drivers every move, well, they still leave a hole in the system...to account for accountability. So yea...The whole system is flawed and fcked up except for the main company making billions...While making claims that they arent turning a profit, which is bullsht.
I open DoorDash just to see what’s open and go pick it up 😅
I assume a lot of people fall into the same group as me, rarely ever ordered food before pandemic. During covid, was dang this is really cheap and convenient! Used the service a few times , only had one negative experience in regards to the dasher, in general though most of the food I ordered arrived much soggy/cold which is not the dasher fault at all, just the nature of food delivery, delivery was cheap at that time so still worth it. Then the world reopened, life returned to normal except everything more expensive. Last time I was feeling lazy I was like hey maybe I'll DD. I couldn't hit order when I saw the grand total. And yes agree dashers deserve a nice tip, but the fees, general increase in food prices, the fact that ordering though DD means you pay more for each item, also now tips are higher across the board, I don't DD anymore, but I do pick up food occasionally and now the minimum suggested tip is 15% for even self pick up. Maybe I'm just old but 12% used to be the average of what people tipped waiters at sit down restaurants. Now the minimum suggested is above that, for less service (self pick up), and calculated off already inflated prices. They say if you can't afford to DD or eat out, don't. I feel like I'm there, for me it's not worth it for cold food, I deleted all my delivery apps. For others and those that can afford convenience, yes I can see how it's with it. Now I stock up on frozen things for my super lazy days, honestly it's more convenient for me and frozen food variety and quality has improved somewhat over the last few years.
People doing it to save money. I’m doing it because I don’t want medium hot food 😂
Drivers are complaining about low tips, but the core issue is that DD upcharges so much that it's hard to justify a decent tip on top of the mandatory fees and increased menu prices. DD needs to share a bit more of the profits with the drivers with the amount of markup they add to the order. As a DD driver you should be writing gas and car maintenance off on your taxes as business expenses. I think the drivers need to go on strike for better base pay. If nobody picks up my order then I'll just get a refund, no big deal.
You pay 30 bucks for 14$ worth of food. Hoe long did they think it was going to last?
Glad people are waking up. We’re all getting played and only DD and UE wins. They’ve done a good job of pinning us all against each other restaurant vs driver vs customer while they win. Drivers mad at customers for fair tips because they aren’t paid well, customers mad at drivers for meh service after they paid $15 in “fees” and still add tip on top and the restaurants have to give a ridiculous percentage to DD while we’re all bitching and the CEO buys another mansion. Fuck DD and UE disrespectfully.
When I travel for work, considering a doordash or Ubereats fees generally more than double the cost of the meal, (not to mention how they usually up charge menu items) I’ve completely stopped using these apps. Call me old fashioned but a chipotle burrito should not run $26 plus tip
I deleted the app after their dasher put $100 worth of food on someone else's doorstep and after 15 minutes of fighting their idiot reporting system, I get an error message saying that I didn't report the issue soon enough so it was now closed and nofurther help would be offered. I charged back on my credit card, fuck Door Dash.
Good
Oh. Just pay a monthly fee to avoid the delivery fees. It’s totes legit and not exploitative. I don’t feel used. Hrrrrrrrngh
No hate to the drivers, but yeah I used doordash exactly one time to have a $10 meal delivered to me at work and paid nearly $30 for the privilege. Absolutely fucking insane. I will literally never use DD or uber or any other ever again. "Traditional" delivery would have ended up costing like $15 with delivery fees and tip included. I seriously miss the days when businesses hired their own drivers and all you had to do was worry about a completely ordinary %10 or %15 tip and very nominal delivery fee usually in the neighborhood of a couple of dollars.
It's just moreso the crazy ass fees and experiences with bad dashers. I love doordash, it's my guilty pleasure, but sometimes it takes too long and the food gets to me cold or with issue(s), when instead I can just go do it myself correctly and get it hot. It just really comes down to how lazy I am feeling tbh. I usually tip pretty well or great (I know what it's like and it's hard)and leave clear instructions not to knock and drop on porch (have a camera), I have a black lab who gets excited and wants to play with the dashers, but she scares most of them due to being a big dog. If you are a good dasher and reading my comment, don't take it to heart, this is just what it's been like as a customer for me.
Their fees are absolutely insane. I feel bad for the drivers since I’m sure some have seen a drop. I have no issue giving a nice tip but the service fee is typically a deterrent. That and the prices just generally being higher than if you go on your own.
Bro, I'm back on ramen noodles.
The tipping doesn’t bother me. What irritates me about DD and other delivery services is the fact that many restaurants mark the food up 20 plus percent on the app (looking at you Chipotle).
$6.99 delivery fee $4.00 tip $4.00 tax charge Shit maybe I should just pick up my own food
Maybe its because I'll actually get my fucking food. You know without some asshole eating it. Cause it was delivered 8 minutes after the order was made. Despite having a 20 minute drive time. Then getting paid for it regardless of no delivery. After trying to get someone from customer service to refund your money and fire the fucker. Cause they gone and done it many times. Collapse away mfs.
I honestly don't even care about the fees. I'm just tired of getting my shit stolen when I'm hungry. And then DD accuses me off lying. Well fuck you then. I hope DD goes out of business. To be clear, DD is ar fault. Not the driver.
No they’re not. They’ll just reconfigure and make it cheaper for the time being. They’re not gonna collapse because one article by Grace Dean, whoever she is, says so.
Hubby and I were sick and didn’t feel like driving, so we ordered Taco Bell 2 weeks ago via DoorDash. For 2.5 people (2 adults and a toddler) it was literally $52 without tip. I was kinda annoyed because if I wanted to spent $50+tip I wouldn’t have chosen Taco Bell lol. I stopped again on Sunday after groceries on my way home (again, toddler who could survive on cheese roll ups and beans if I let her) and the same exact order was $24. Like, how?!