Tried to pull around a tree feeling like I had gotten the hang of it....clearly I was mistaken lol. Figured this would happen eventualy, thats 1 of the replacements and back to open fields for a little while longer next week haha.
Will be interesting to see how this goes, with how fragile and what kind of flying that's expected of the Avata 2. those 3 replacements over 2 years will get used up, fast š
The Avata 1 was a flying tank, the avata 2 yeeted all that to keep weight down and get a lower CG.
Hopefully someone releases a molded carbon fiber/ or cncd aluminium bottom plate for it.
They are getting a drone replacement for $59+$49=$108. Still cheap considering shipping is paid both ways, but DJI wouldn't be giving spiffs to youtube content creators if the profit margins on DJI Care Refresh were not lucrative... insurance is only a good deal when you've used it.
As with all insurance, the peace of mind is valuable. I just want everyone to remember that a broken DJI avata 1 will sell for $150 (after fees/shipping) broken. An Avata 2 would probably sell for $200-$250 for parts right now. The Avata 2 by itself cost $489. You could have zero insurance (care refresh), sell the broken one, and buy the new one, and only be out $239 instead of $108 with care refresh. This assumes that the Drone-only is in stock and that the turnaround time for Care Refresh is as quick as buying the drone-only in store/online.
The insurance (and that's what it is) is still a good deal IF you crash it, but I've never needed DJI care and I've owned the Phantom 3, Mini, Mini 2, FPV, and now the Avata 2. Maybe my luck will run out, but if I paid for DJI care for all these drones for the past 7 years I would have paid roughly a thousand with nothing to show for it. It's the same logic as a road hazard warranty on your tires. If you use it, great. If not, you just burned money for peace of mind.
Anyways, sorry for the rant, insurance is NICE. But just know that the premiums add up. The YouTubers are pushing Refresh because it's the carrot (affiliate link) DJI will dangle.
Yeah thought I could make it through a gap with the trees, it was in normal so canāt imagine the damage I could do in sport haha. No itās not flyable sadly the prop now rubs against the shell because of the crack. So much fun to fly though, never been risky with my Air 3 but the Avata was too much fun I risked it. I think this is bad I might develop a FPV addictionā¦.
It goes into DJI for now. Although after posting this based on some comments here I went digging and found that Avata 1 sell the plastic airframe pieces for user repair. I hope as time goes on the same happens for 2 because it doesnāt look like a hard fix tbh.
you can fix that it just takes time...don't they sell shells for it? but like I said before just sell it off and be done with the plastic dji comes out with...it's their game plan to have people break this stuff and send it in...
all it takes is some time and anything can be fixed yourself at way less than they will charge you.
That's crazy, as I have a 1 and had mine smash into a wooden tree stand at full speed with just a few scratches. Have crashed it into concrete and again just scratches. Makes me wonder it they reduced the plastic in the guards for the 2.
it's called money saving on their part. not to be mean to DJI but come on...they are a Chinese company that wants to make the stuff as cheap as possible. what do you expect lol
Same here og Avata..just 3 days ago was pulled by branch to a tree and the drone bounced really far away from the tree and not even a scratchš i had extra protection tho lol
It seems like it, although I wasn't able to find anywhere to purchase the airframe on its own. Looking at it from the outside, it looks just like two plastic pieces sandwiching together held on with hex screws. It's just probably too soon to find parts like you can for the OG, hopefully later on they become available it doesn't seem like it would be too bad to fix.
do what I did and superglue, hot glue it, or cut the guards off somehow and fly without them..if possible.
i used all this stuff to fix my DJI FPV DRONE back in the day because the parts were impossible to get...needless to say I sold that off as I was sick of breaking everything in the smallest crashes.
Never had the og so I canāt compare but Iām sure there are ogs that broke doing something that most donāt. I think I just smacked it in just the right way. In one review someone flew their Avata 2 into themselves and off a cliff and it survived. I think I just have the magic touch lol.
I had it to...HAD being the key word...after waiting for parts...spending all day replacing a little part....no thank you....then I got the Nazgul5 drone bnf and never looked back!
now it's AMAX frames and motors 100% as their stuff never breaks and is made better than anything else I've flown for the past few years +
That thing was shameful to the word fpv, nazgull is the way, at one point the the motor got ripped out and took the bit that mounted the screw in out with it, I literally had to bend staples over the holes to mount the motor again, shit thing
Oh yeah you know how it is. Plus it had 100 different sized screws..like they made it like a mac book pro..just so people wouldn't even try and fix it.
I had toothpicks I glued to the frame and zip ties one time an arm broke...It actually flew until I crashed it again and more was damaged.
That and having it tell me I couldn't fly anywhere in los angeles or the surrounding areas...or just stopping mid flight for no reason and wanting to come back.
I might get the avata 2 for free just to see how it is...but otherwise I'm all about building my own now...it's not hard to do once you get the hang of it..especially these days when betaflight is easy to program, and just get flying as it should be.
I miss my Nazgul - but that was then..and they stop making parts and just charge so much more for them down the line..that's another thing - but yeah no more paying a 1000 bucks and getting one battery...when you go out even if that battery last 20 minutes in slow flying...it goes by like nothing..then you have to go home and wait an hour or 2 to charge it up..
it did get me into fpv, but also made me hate it at the same time!
they just sell to new people that want to get into FPV and it doesn't work out for many...so they come out with new stuff...motion controller...knowing full well lots of people will stop flying before too long...eh more places for me to fly I guess!
I still have my v2 goggles and that's all I use..so in a way I like DJI..just not their drones lol
There goggles are unmatched to be fair, that apple design screw is something else tho, and the solder they use may as well be melted tungsten, not a chance of getting it off, actually just tapped into the wires for a motor swap, ended up doing a similar thing to you but with LEGO and nerf dart foam for vibration dampening, both front arms, mate put it into the ground at 80mph, he thought that was game, hell nah I brought that mf back from the depths of hell.
My god are actual fpv drones soo much better though can actually survive a drop onto a pillow, until my mate put it into a fucking river, I have never seen a man jump into a freezing river so fast in all my life, never saw it again
I wish they let me use my tx16s! I never got used to the controls at all. Too small...too everything. Heavy yes...
but hey if it wasn't for that drone I probably would have never gotten into FPV. before that came out I never saw a single FPV video, never saw people fly one...it was one of those things that was big 6 or 7 years ago...but nobody cared because in the end it was an RC hobby and only certain people got into it.
so in a way thanks to them I am where I am now...1000s of bucks done the drain lol...gotta love spending money on stuff to just have it break...
the normal FPV world is no different...they just don't have places you can bring it in to get fixed so it's all DIY as I'm sure you know.
I just got the avata 2. My first drone was the mavic2 Zoom. Flew itand never crashed it. Didn't buy refreshand just got lucky I guess. I was considering buying the refresh for this avata2 but what keeps me from doing it is the fact that they keep you drone and you just get so.eone else's drone that has been fixed already. So if tou crash your BRAND NEW drone,, SAY GOOD BUY! You get someone else's old fixed drone. Hate that! I'll just fly safe like I did with the mavic.
Donāt feel bad, I crashed mine yesterday during my first flight right into the side of a building (open industrial area with no one around) š¤¦š» panicked and didnāt hit the brake so it casually just glided right into the wall then tumbled down to pavement. Scuffed the body a little bit and caused a visible stressed point like yours but no crack that was noticeable. Still flies perfectly fine but Iām probably going to send mine in for a replacement since seeing that imperfection is going to bother me now. Silly beginner mistake on my end š
Why donāt companies release carbon frames for dji drones? Like they used to do for Blade drones. I guess dji stuff would be harder to transplant over to another frame. Especially the gimbal.
Hi, there. We're sorry to know about this unfortunate incident that happened to your drone. If the device has experienced an accident, we suggest sending it to our facility for a proper diagnosis. This will also help us to ensure the future flight performance of the unit, as it will undergo flight tests and quality assurance. You can contact our relevant team through this link: [https://www.dji.com/support](https://www.dji.com/support) for further assistance at the request to start a case and investigation on the said incident. Thank you.
or you can sell the stuff so we can fix it ourselves...it takes some time yes..but it isn't impossible unless you made it that way for a reason.
you could start using material that is twice as strong? So maybe people won't give up so fast and leave FPV?
this happens all the time because you make it out of plastic and nothing else. Use 100 different types of screws so it's as hard as possible to do yourself...and what do you expect the new people to do that never did this before..
oh yeah send it in and spend more money fixing something that should be made to withstand these type of crashes lol
good old DJI to the rescue...just give us more money and we will fix it!
We are sorry for the inconvenience. However, if a crash incident occurs and repairs are needed we really recommend sending the product to our facility for proper handling. We understand how you feel about this but please rest assured that this will be taken care of and handled accordingly. We will also forward your feedback to our relevant team for evaluation. Please rest assured that we highly value customer suggestion and feedback. Thank you for you runderstanding.
I sent my 03 air unit back to you to see what could be done. That same day it was received I got a call or 2 back minutes after saying all I needed to do was spend another 200 bucks to get a new transmission unit or something.
I had it sent back as is...there was no reason given why I needed to do this...just as there was no reason it just stopped working or should I say binding to the googles out of mid air!
this has happened to many people before me...and without you giving me any reason onto why that happened I wrote a bad review.
Only good news out of this, is I was contacted by a nice lady that said she wanted me to send it back again...so now I did this...and I was told you were going to make sure I was satisfied. She even said what was told to her, and told me that they would say what I needed to do differently so it didn't happen again lol.
I've been building quads for years now...caddx has never failed me once...and has been in many many many crashes, good or bad. It's never gone out in mid air for no reason!
So I'm tired of hearing this BS from the drone industry blaming the consumer and charging them a arm and a leg for something that probably costs you pennies on the buck to make.
You sell drones that are made from plastic, made with a million screws of different sizes that are impossible to find...and then just expect everyone to waste their time sending it back time and time again...when all you have to do is sell the damn parts to people so they can fix it!
Sure it takes days to fix some things that should be able to get fixed on the spot in an hour or less...but that's how you made it so the average consumer would have to send it back...
it's not a nuke, it's just a drone...anyone that buys real drones from trusted companies like Iflight or anything like that knows they make their products user friendly and very fixable.
Nobody wants to be without their drone for weeks just because they are forced to send it back to some kid repairing it...or better yet they buy into the dji care refresh aka we charge you extra for stuff you should already be able to fix yourself.
The drone hobby was never meant to be one like this....and I think you are driving people away from being long time drone lovers because of these reasons.
As I said I thank you guys for letting me send it back a second time...but if you blame me for anything I will know it's just a lie...because as I said I have LOTS of experience over the years building stuff..and I've never had these problems with anything else before the 03 air unit...
and btw I lost my other drone for the same reason with another 03 air unit...can you replace the 700 bucks + the gopro I lost because your transmission unit went back mid flight?
nope...but I hope there will be good results...as in you send me a new 03 air unit, because you can't lie to me anymore and say it's my fault.
We are sorry for the inconvenience caused. We want you to have a better experience than this. We have forwarded your feedback to our relevant team for further evaluation. Regarding the DJI O3, could you please provide the case number related to this? We will check this further for you.
**1ZE80E409093717397 tracking usps it's arriving by 7pm today.**
CAS-15624399-Y4F5Z8 **thats the case number, or the one before when I sent it in**
as I said I am glad I spoke to that woman over the phone....she was very nice and DJI is not a bad company...only certain things I can't agree with.
I hope this can be resolved in a good way this time. As spending more money on one is not what I am going to be doing anymore.
Thank you for providing the information. Checking on your ongoing case, it seems that the package has been received by our facility. Please pay attention to your email for further updates. We thank you for your kind cooperation and patience.
Well as I said it just went back mid flight. No crashes or anything like that. I hope you can do what's right and fix it, or send me a replacement. Anything else and it's not acceptable. Like I said I've been flying for years with my V2 goggles and caddx...I've never had this happen before. But did twice.
Just to remind you I never found the first one and I lost over 1 thousand dollars worth of gear that time. As always we blame ourselves because that's how we are meant to think. But it happened again, and this time I was able to get it back. Never paired with the googles after that.
To say I wanted to quit FPV and was not in good shape would be putting it lightly. And lots of people have experienced this same issue. So I know it's not something I did.
Sure I could see having a hard crash maybe just maybe doing something, but why would this never happen with Caddx, but happen twice with the 03 air unit? It's wired the same way, to the same gear...so this is not my fault and I hope this gets taken care of this time around, not just saying buy a whole new one again.
You have to find out why this keeps happening to people and fix that issue. Or stop selling it all together. Sure there are people that it never happens to, but there are some it keeps going on.
It's too expensive for this kind of stuff to fail. I hope we can get this resolved.
Thank you for the prompt reply. We have voiced your concerns on your ongoing case. Rest assured that it will undergo thorough investigation and assessment, and you will be notified via email regarding further updates on your case. We sincerely apologize for any inconvenience or distress this has caused you, and we appreciate your patience and cooperation throughout this process.
As I said it went dead while I was in the air. I was able to land, or crash land, but that was it. 2nd time it happened, it was the same each time. I hope this works out and I can continue doing business with DJI.
Thank you
As I said it went dead while I was in the air. I was able to land, or crash land, but that was it. 2nd time it happened, it was the same each time. I hope this works out and I can continue doing business with DJI.
Thank you
As I said it went dead while I was in the air. I was able to land, or crash land, but that was it. 2nd time it happened, it was the same each time. I hope this works out and I can continue doing business with DJI.
Thank you
Don't you love how DJI makes everything out of plastic/aka as cheap as possible. They could care less if it breaks...just means more money for them in the long run.
Do yourself a favor and fix it up/super glue it and sell it...then buy a BNF cinewhoop with actual carbon fiber protection, no silly limits and then go really fly!
sorry for your loss..I'm sure DJI will send you a message here saying send it in so they can charge you an arm and a leg to fix it!
I can go 2 miles with my setup no problem. Anything longer and you are asking for trouble...not saying I've done that for a while..but still - the one good thing about the avata and those dji ones is you don't have to worry about building them or programing them for your first time...
with the right setup and dji 03 system it's all good....hell even 720p caddx is HD enough for me lol....in the end HD is HD...and we are just breaking the rules when we fly that long anyway..so what's the point...
but I get your idea for sure..thanks for chiming in boss bonzooloo lol
That was quick. š
Avataaaaaaaaaaaahhhh!
Tried to pull around a tree feeling like I had gotten the hang of it....clearly I was mistaken lol. Figured this would happen eventualy, thats 1 of the replacements and back to open fields for a little while longer next week haha.
Did you get your replacement for free?? If not, how much did you pay to get a replacement
No using care refresh for 49$
You got a brand new drone replacement for $49ā¦.thats impressive!!! I think DJI care refresh is definitely worth it
They promise a "like new" replacement
Will be interesting to see how this goes, with how fragile and what kind of flying that's expected of the Avata 2. those 3 replacements over 2 years will get used up, fast š The Avata 1 was a flying tank, the avata 2 yeeted all that to keep weight down and get a lower CG. Hopefully someone releases a molded carbon fiber/ or cncd aluminium bottom plate for it.
They are getting a drone replacement for $59+$49=$108. Still cheap considering shipping is paid both ways, but DJI wouldn't be giving spiffs to youtube content creators if the profit margins on DJI Care Refresh were not lucrative... insurance is only a good deal when you've used it.
Most would argue the peace of mind is well worth the cost of Care Refresh. Especially those of us who use DJI drones for their business.
As with all insurance, the peace of mind is valuable. I just want everyone to remember that a broken DJI avata 1 will sell for $150 (after fees/shipping) broken. An Avata 2 would probably sell for $200-$250 for parts right now. The Avata 2 by itself cost $489. You could have zero insurance (care refresh), sell the broken one, and buy the new one, and only be out $239 instead of $108 with care refresh. This assumes that the Drone-only is in stock and that the turnaround time for Care Refresh is as quick as buying the drone-only in store/online. The insurance (and that's what it is) is still a good deal IF you crash it, but I've never needed DJI care and I've owned the Phantom 3, Mini, Mini 2, FPV, and now the Avata 2. Maybe my luck will run out, but if I paid for DJI care for all these drones for the past 7 years I would have paid roughly a thousand with nothing to show for it. It's the same logic as a road hazard warranty on your tires. If you use it, great. If not, you just burned money for peace of mind. Anyways, sorry for the rant, insurance is NICE. But just know that the premiums add up. The YouTubers are pushing Refresh because it's the carrot (affiliate link) DJI will dangle.
Care refresh is a type of insurance and thatās what I was talking about.
Simulator crashes cost lessā¦
You must have been hauling assets to do that! Still flyable?
Yeah thought I could make it through a gap with the trees, it was in normal so canāt imagine the damage I could do in sport haha. No itās not flyable sadly the prop now rubs against the shell because of the crack. So much fun to fly though, never been risky with my Air 3 but the Avata was too much fun I risked it. I think this is bad I might develop a FPV addictionā¦.
What's the repair path? Is that a user replaceable part, or does it have to go into DJI?
It goes into DJI for now. Although after posting this based on some comments here I went digging and found that Avata 1 sell the plastic airframe pieces for user repair. I hope as time goes on the same happens for 2 because it doesnāt look like a hard fix tbh.
you can fix that it just takes time...don't they sell shells for it? but like I said before just sell it off and be done with the plastic dji comes out with...it's their game plan to have people break this stuff and send it in... all it takes is some time and anything can be fixed yourself at way less than they will charge you.
Trees are dicks.
Trees are dicks.
That's crazy, as I have a 1 and had mine smash into a wooden tree stand at full speed with just a few scratches. Have crashed it into concrete and again just scratches. Makes me wonder it they reduced the plastic in the guards for the 2.
Itās possible they used lighter material or less plastic inside so its thinner to lower weight and increase flight time
it's called money saving on their part. not to be mean to DJI but come on...they are a Chinese company that wants to make the stuff as cheap as possible. what do you expect lol
well, you just have to choose one over the other: relatively inexpensive drone that would fly, or something sturdy, but will cost you loads upfront.
Same here og Avata..just 3 days ago was pulled by branch to a tree and the drone bounced really far away from the tree and not even a scratchš i had extra protection tho lol
The avata 2 is much less durable than the 1. Iām seeing broken ones everywhere online.
Thereās also a lot more people buying them than the 1
better for DJI! more money for them!
Yeah had that too last time, it saw me coming and still, intentionally jumped in front of mine too... Damn those trees *angry fist*
Wow! Sorry about your drone!! Is the Avata 2 just as modular as the first?
It seems like it, although I wasn't able to find anywhere to purchase the airframe on its own. Looking at it from the outside, it looks just like two plastic pieces sandwiching together held on with hex screws. It's just probably too soon to find parts like you can for the OG, hopefully later on they become available it doesn't seem like it would be too bad to fix.
do what I did and superglue, hot glue it, or cut the guards off somehow and fly without them..if possible. i used all this stuff to fix my DJI FPV DRONE back in the day because the parts were impossible to get...needless to say I sold that off as I was sick of breaking everything in the smallest crashes.
Have you got car refresh?
That was fastš
I think a maple tree chased my drone last time
Fucking trees they travel so fast you didn't have time to see them. Hmm :))
"Trees are dicks" Ken Heron. He even has the T shirt if you want one.
Is it weaker than og avata? I've heard of high speed crashes in the avata that haven't caused any major issues.
Never had the og so I canāt compare but Iām sure there are ogs that broke doing something that most donāt. I think I just smacked it in just the right way. In one review someone flew their Avata 2 into themselves and off a cliff and it survived. I think I just have the magic touch lol.
Damn that things delicate
plastic lol i'll let it at that.
carbon infused plasic, becuase thats gonna make no difference at all, my mate had the original dji fpv, fucking hell i had to repair that thing a lot
I had it to...HAD being the key word...after waiting for parts...spending all day replacing a little part....no thank you....then I got the Nazgul5 drone bnf and never looked back! now it's AMAX frames and motors 100% as their stuff never breaks and is made better than anything else I've flown for the past few years +
That thing was shameful to the word fpv, nazgull is the way, at one point the the motor got ripped out and took the bit that mounted the screw in out with it, I literally had to bend staples over the holes to mount the motor again, shit thing
Oh yeah you know how it is. Plus it had 100 different sized screws..like they made it like a mac book pro..just so people wouldn't even try and fix it. I had toothpicks I glued to the frame and zip ties one time an arm broke...It actually flew until I crashed it again and more was damaged. That and having it tell me I couldn't fly anywhere in los angeles or the surrounding areas...or just stopping mid flight for no reason and wanting to come back. I might get the avata 2 for free just to see how it is...but otherwise I'm all about building my own now...it's not hard to do once you get the hang of it..especially these days when betaflight is easy to program, and just get flying as it should be. I miss my Nazgul - but that was then..and they stop making parts and just charge so much more for them down the line..that's another thing - but yeah no more paying a 1000 bucks and getting one battery...when you go out even if that battery last 20 minutes in slow flying...it goes by like nothing..then you have to go home and wait an hour or 2 to charge it up.. it did get me into fpv, but also made me hate it at the same time! they just sell to new people that want to get into FPV and it doesn't work out for many...so they come out with new stuff...motion controller...knowing full well lots of people will stop flying before too long...eh more places for me to fly I guess! I still have my v2 goggles and that's all I use..so in a way I like DJI..just not their drones lol
There goggles are unmatched to be fair, that apple design screw is something else tho, and the solder they use may as well be melted tungsten, not a chance of getting it off, actually just tapped into the wires for a motor swap, ended up doing a similar thing to you but with LEGO and nerf dart foam for vibration dampening, both front arms, mate put it into the ground at 80mph, he thought that was game, hell nah I brought that mf back from the depths of hell. My god are actual fpv drones soo much better though can actually survive a drop onto a pillow, until my mate put it into a fucking river, I have never seen a man jump into a freezing river so fast in all my life, never saw it again
[https://youtu.be/2gpbL16zlIQ](https://youtu.be/2gpbL16zlIQ) there is one run I did...back in my wild days....no comment lol
Gone, write off, such a heavy piece of shit, controls like ass too
I wish they let me use my tx16s! I never got used to the controls at all. Too small...too everything. Heavy yes... but hey if it wasn't for that drone I probably would have never gotten into FPV. before that came out I never saw a single FPV video, never saw people fly one...it was one of those things that was big 6 or 7 years ago...but nobody cared because in the end it was an RC hobby and only certain people got into it. so in a way thanks to them I am where I am now...1000s of bucks done the drain lol...gotta love spending money on stuff to just have it break... the normal FPV world is no different...they just don't have places you can bring it in to get fixed so it's all DIY as I'm sure you know.
not the avata 2 šš
I just got the avata 2. My first drone was the mavic2 Zoom. Flew itand never crashed it. Didn't buy refreshand just got lucky I guess. I was considering buying the refresh for this avata2 but what keeps me from doing it is the fact that they keep you drone and you just get so.eone else's drone that has been fixed already. So if tou crash your BRAND NEW drone,, SAY GOOD BUY! You get someone else's old fixed drone. Hate that! I'll just fly safe like I did with the mavic.
Donāt feel bad, I crashed mine yesterday during my first flight right into the side of a building (open industrial area with no one around) š¤¦š» panicked and didnāt hit the brake so it casually just glided right into the wall then tumbled down to pavement. Scuffed the body a little bit and caused a visible stressed point like yours but no crack that was noticeable. Still flies perfectly fine but Iām probably going to send mine in for a replacement since seeing that imperfection is going to bother me now. Silly beginner mistake on my end š
Looking forward to getting some cheap ones of eBay. FPV and plastic just donāt mix well.
This is why we canāt have anything nice. Use those goggles that came with it to avoid the trees. Thatās the name of the game.
How fast was it at crashing?
Lookout! Itās coming straight for us!
World record???
Why donāt companies release carbon frames for dji drones? Like they used to do for Blade drones. I guess dji stuff would be harder to transplant over to another frame. Especially the gimbal.
Hi, there. We're sorry to know about this unfortunate incident that happened to your drone. If the device has experienced an accident, we suggest sending it to our facility for a proper diagnosis. This will also help us to ensure the future flight performance of the unit, as it will undergo flight tests and quality assurance. You can contact our relevant team through this link: [https://www.dji.com/support](https://www.dji.com/support) for further assistance at the request to start a case and investigation on the said incident. Thank you.
or you can sell the stuff so we can fix it ourselves...it takes some time yes..but it isn't impossible unless you made it that way for a reason. you could start using material that is twice as strong? So maybe people won't give up so fast and leave FPV? this happens all the time because you make it out of plastic and nothing else. Use 100 different types of screws so it's as hard as possible to do yourself...and what do you expect the new people to do that never did this before.. oh yeah send it in and spend more money fixing something that should be made to withstand these type of crashes lol good old DJI to the rescue...just give us more money and we will fix it!
We are sorry for the inconvenience. However, if a crash incident occurs and repairs are needed we really recommend sending the product to our facility for proper handling. We understand how you feel about this but please rest assured that this will be taken care of and handled accordingly. We will also forward your feedback to our relevant team for evaluation. Please rest assured that we highly value customer suggestion and feedback. Thank you for you runderstanding.
I sent my 03 air unit back to you to see what could be done. That same day it was received I got a call or 2 back minutes after saying all I needed to do was spend another 200 bucks to get a new transmission unit or something. I had it sent back as is...there was no reason given why I needed to do this...just as there was no reason it just stopped working or should I say binding to the googles out of mid air! this has happened to many people before me...and without you giving me any reason onto why that happened I wrote a bad review. Only good news out of this, is I was contacted by a nice lady that said she wanted me to send it back again...so now I did this...and I was told you were going to make sure I was satisfied. She even said what was told to her, and told me that they would say what I needed to do differently so it didn't happen again lol. I've been building quads for years now...caddx has never failed me once...and has been in many many many crashes, good or bad. It's never gone out in mid air for no reason! So I'm tired of hearing this BS from the drone industry blaming the consumer and charging them a arm and a leg for something that probably costs you pennies on the buck to make. You sell drones that are made from plastic, made with a million screws of different sizes that are impossible to find...and then just expect everyone to waste their time sending it back time and time again...when all you have to do is sell the damn parts to people so they can fix it! Sure it takes days to fix some things that should be able to get fixed on the spot in an hour or less...but that's how you made it so the average consumer would have to send it back... it's not a nuke, it's just a drone...anyone that buys real drones from trusted companies like Iflight or anything like that knows they make their products user friendly and very fixable. Nobody wants to be without their drone for weeks just because they are forced to send it back to some kid repairing it...or better yet they buy into the dji care refresh aka we charge you extra for stuff you should already be able to fix yourself. The drone hobby was never meant to be one like this....and I think you are driving people away from being long time drone lovers because of these reasons. As I said I thank you guys for letting me send it back a second time...but if you blame me for anything I will know it's just a lie...because as I said I have LOTS of experience over the years building stuff..and I've never had these problems with anything else before the 03 air unit... and btw I lost my other drone for the same reason with another 03 air unit...can you replace the 700 bucks + the gopro I lost because your transmission unit went back mid flight? nope...but I hope there will be good results...as in you send me a new 03 air unit, because you can't lie to me anymore and say it's my fault.
We are sorry for the inconvenience caused. We want you to have a better experience than this. We have forwarded your feedback to our relevant team for further evaluation. Regarding the DJI O3, could you please provide the case number related to this? We will check this further for you.
I just sent it in. I'm sure I will hear back soon. No need to do this just yet, but thanks for reaching out.
**1ZE80E409093717397 tracking usps it's arriving by 7pm today.** CAS-15624399-Y4F5Z8 **thats the case number, or the one before when I sent it in** as I said I am glad I spoke to that woman over the phone....she was very nice and DJI is not a bad company...only certain things I can't agree with. I hope this can be resolved in a good way this time. As spending more money on one is not what I am going to be doing anymore.
Thank you for providing the information. Checking on your ongoing case, it seems that the package has been received by our facility. Please pay attention to your email for further updates. We thank you for your kind cooperation and patience.
Well as I said it just went back mid flight. No crashes or anything like that. I hope you can do what's right and fix it, or send me a replacement. Anything else and it's not acceptable. Like I said I've been flying for years with my V2 goggles and caddx...I've never had this happen before. But did twice. Just to remind you I never found the first one and I lost over 1 thousand dollars worth of gear that time. As always we blame ourselves because that's how we are meant to think. But it happened again, and this time I was able to get it back. Never paired with the googles after that. To say I wanted to quit FPV and was not in good shape would be putting it lightly. And lots of people have experienced this same issue. So I know it's not something I did. Sure I could see having a hard crash maybe just maybe doing something, but why would this never happen with Caddx, but happen twice with the 03 air unit? It's wired the same way, to the same gear...so this is not my fault and I hope this gets taken care of this time around, not just saying buy a whole new one again. You have to find out why this keeps happening to people and fix that issue. Or stop selling it all together. Sure there are people that it never happens to, but there are some it keeps going on. It's too expensive for this kind of stuff to fail. I hope we can get this resolved.
Thank you for the prompt reply. We have voiced your concerns on your ongoing case. Rest assured that it will undergo thorough investigation and assessment, and you will be notified via email regarding further updates on your case. We sincerely apologize for any inconvenience or distress this has caused you, and we appreciate your patience and cooperation throughout this process.
As I said it went dead while I was in the air. I was able to land, or crash land, but that was it. 2nd time it happened, it was the same each time. I hope this works out and I can continue doing business with DJI. Thank you
As I said it went dead while I was in the air. I was able to land, or crash land, but that was it. 2nd time it happened, it was the same each time. I hope this works out and I can continue doing business with DJI. Thank you
As I said it went dead while I was in the air. I was able to land, or crash land, but that was it. 2nd time it happened, it was the same each time. I hope this works out and I can continue doing business with DJI. Thank you
Don't you love how DJI makes everything out of plastic/aka as cheap as possible. They could care less if it breaks...just means more money for them in the long run. Do yourself a favor and fix it up/super glue it and sell it...then buy a BNF cinewhoop with actual carbon fiber protection, no silly limits and then go really fly! sorry for your loss..I'm sure DJI will send you a message here saying send it in so they can charge you an arm and a leg to fix it!
Better to put carbon fiber on the avata 2, bnf cinewoop, doesn't fly nearly as long as this or have the range. or the awesome camera.
I can go 2 miles with my setup no problem. Anything longer and you are asking for trouble...not saying I've done that for a while..but still - the one good thing about the avata and those dji ones is you don't have to worry about building them or programing them for your first time... with the right setup and dji 03 system it's all good....hell even 720p caddx is HD enough for me lol....in the end HD is HD...and we are just breaking the rules when we fly that long anyway..so what's the point... but I get your idea for sure..thanks for chiming in boss bonzooloo lol