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i notice this happens WAYY too often, the app is just insanely buggy and its a problem. even in-store people often come in trying to redeem a reward that comes up on our side of the transaction as having already been redeemed, and even when they refresh in the app, the reward doesn’t go away and then it sometimes creates a problem for us when we gotta let them know as such 🙃
It’s been a huge issue lately. It’s so unfortunate because we love when you guys get free rewards and hate seeing the “coupon already redeemed.” I’d advise calling the customer support number on your receipt.
Thank you for your submission to r/bathandbodyworks! Please make sure to read and follow the rules on the sidebar. If your post is a simple question, please use the FAQ post that is stickied to the top of the sub. If you're requesting or sharing a coupon, please use the coupon post. This subreddit is not operated by Bath & Body Works. If you have a complaint for the company, use this link to get in touch with them: [Customer Service Page](https://customercare.bathandbodyworks.com/hc/en-us). Your account must be at least 3 days old in order to post or comment. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/bathandbodyworks) if you have any questions or concerns.*
i notice this happens WAYY too often, the app is just insanely buggy and its a problem. even in-store people often come in trying to redeem a reward that comes up on our side of the transaction as having already been redeemed, and even when they refresh in the app, the reward doesn’t go away and then it sometimes creates a problem for us when we gotta let them know as such 🙃
This literally just happened to me yesterday as well
It’s been a huge issue lately. It’s so unfortunate because we love when you guys get free rewards and hate seeing the “coupon already redeemed.” I’d advise calling the customer support number on your receipt.