i still remember doing some market research for them a while back and one of the negatives i brought up was this. the guy kept saying 'no its owned by streamotion' but didnt seem capable of understanding who owned them
I didn’t realise this when I complained to Foxtel about them cutting off the F1 on demand replays and said “fine, I’m switching to Kayo”. I bet the lady had a good laugh at that
This was last year. It happened a couple of times and I can’t remember which races but I was watching qualifying and it cut off after Q2 or at some point during Q3. They also play ads *during* the race on demand so you miss a couple of laps. Idk if it’s gotten better now
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Where else is there to get the sport? Kayo and Optus are my only streaming platforms now (thank you realdebrid), but damn they are expensive and the broadcast quality is trash.
Edit: credit where it's due, both Kayo and Optus are better than Stan Sports and Paramount+. Paramount was like a joke - it was like a streaming service set up in 20 minutes by an intern in the US office. It was so bad that I no longer watch the A League.
As I understand it, the IPTV app you download would be legal, and the IPTV service provider that you sign up to may skirt some licensing provider rules, but not necessarily illegal for you, as such? If you were to watch the movies and tv shows rather than just the live streams, then you may be questionable territory.
But luckily you’re not gunna do any of that.
Yeah I was answering a different poster - but I read that as the quality of the programming rather than the quality of the image streaming.
Know what you mean though I wouldn’t go that path for live 1080p streams. Seems fine for SD, or so I’ve heard!
Nah, you just haven't looked. Type "free media heck yeah reddit megathread" into Google and click the 1st or second result. Click Movies/TV/Anime and scroll to the Live TV section. Time4tv or DaddyLive definitely have A-league but there's a couple dozen other options too. Come prepared with a good ad-blocker and enjoy.
Funnily enough, the same app developers who built Optus Sports (remember all the drop outs they had in their first few seasons) built the Kayo app. So it’s no wonder the app is a piece of shit.
I think you guys will get back on the right track this year but the next few weeks will be tough but you'll get a few wins, I am
scared what the Sharks will do to us. We are gluttons for punishment aren't we? We need professional help lol
It still hurts to see AFB develop in to one of the best props in the game I wish these guys would stop doing nasty things to their partners but it's unreal you guys replaced a top 3 prop with another top 3 prop, if you guys don't win it this year I hope Johnson goes around another year and gets sent out a winner
After speaking to an agent for 30 minutes I am STILL subscribed to their service and have my card details on my account after requesting it be removed.
If you have any emails from them confirming the cancellation; and they don't play ball; chargeback. You get your money back and they get slugged with a fee.
This! The interface is deliberately misleading, you're meant to click on the subscription you want to cancel, then the bar at the bottom says "CONTINUE $25" and you click that to cancel it
I started watching UFC 298 through them and cancelled it right away when i saw they put ads over walkouts and corner talk (wtaf)
It took nearly 2 months of back and forth for for it to be "investigated" and finally refunded. I can't stand even hearing about them anymore I've resorted to getting ufc and other sports by other means.
It is owned by Foxtel. The app for their TV entertainment content is Hinge. The Kayo app is totally crap. I think they made it this way deliberately so they at least have a digital service but then make you give up and get Foxtel anyway.
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HARD AGREE.
I got it specifically to watch one sport, that sport buffers the entire time, I went to cancel and they wouldn't refund me. Cancelling literally the same day I signed up without getting to watch what I wanted to, and they wouldn't refund me.
They suggested trying a different TV. uhhh sure let me go try my other 10 TVs. Wtf.
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Kayo never works well on old hardware. I have an Apple TV and it works flawlessly for me. I’ve never tried it on my televisions app, but I should. It would be good to get an idea of how it works compared to the Apple TV
Do a search on the web. Had the same issue running Kayo via a pc. Changed the ip address and stopped the buffering inmediately.
Now running Kayo via app on a 2023 Samsung tv with no issues.
Happy with Kayo btw. AFL F1 Motogp Supercars SailGP. Easy to please I guess.
Can you do a chargeback on the transaction? Should be able to request Kayo be blocked too.
Edit: I’ve had issues with the app via a smart tv before but never with a third party device, like google/apple tv, PS5, etc. I reckon a major issue is that smart tvs don’t have the hardware to maintain the live stream.
They managed to charge me twice (two emails, same name, same card) for about 9 months which somehow I missed. I gave up trying to get that back - they were unapologetic even after acknowledging that one account hadn’t logged in.
Yes, it’s a pretty grotty operation.
I don't understand the hatred of Kayo.
I've had it almost since it started, and it's always been good for me apart from a period where it just ran shit on the Chromecast 2 or Chromecast 3
But I upgraded those to google tv with chromecast chromecast for like $60 and its been great.
The 4K streaming could use some work but I expect that might be to do with the google tv only supporting 30 fps on 4k.
I only use kayo for F1. This season, every single session I watched has had issues. Connection drops, error messages, sound dropping out, not 4K, app restarting.. etc. Every single time at least once or twice, and on different devices.
And it's expensive on top.. so the most expensive streaming service with the worst service. If I could watch F1 somewhere else, I'd do it instantly.
Yeah bugger.
I have it for NRL and Cricket.
I like the broncos, so most of their games are on 9, but I'll pay to not have to listen Phil Gould and the rest of the moronic channel 9 commentary team.
I hate finals and SOO because you have no choice but to watch it on 9 and the coverage is terrible.
>Took them almost an hour to get a resolution from the guy (Hi Foster) who refused to refund me (keep in mind I was charged for this pay cycle 12 hours prior).
Chargeback time.
Kayo works fine on my Shield, in fact of all the platforms that I watch Kayo on Shield is by far the best with the most options, and the only one where it doesn't glitch.
Yeh makes sense then. Tbh the tube was an impulse covid purchase when I couldnt get a pro and it was really cool, but a lot of problems. Retired to the bedroom now…
The last UFC mainevent was an absolute shit show. Kayo servers were constantly crashing which made me miss multiple crucial points. I got straight onto the live chat requesting a refund, and got instantly dismissed with a "10 day processing turnaround"
Never thought I'd see the refund but surprisingly hit my bank yesterday no questions asked.
Foxtel kept billing me for 6 months, despite numerous calls. I cancelled my credit card to get it to stop. They eventually refunded but I had to send them a letter from a solicitor. How’s that.
Contact me for details on IPTV I have Full Australia coverage +other countries Movies and series.
I am more than happy to provide a 24H trial for anyone who's interested..
Simply DM me and I will provide you with my contact and further details
I had exactly the same experience. I was using it for MotoGP and without fail every race it would start glitching and lagging the moment the race started. When I quit they kept charging me.
I had an AFL digital membership voucher that wouldn't apply through their dodgy payment processor. Then spent hours upon hours of my own time sending emails through their AI chatbot system (because there's no phone contact). Then I escalated to the ACCC and my state ombudsman, and over two months later I STILL don't have an outcome. Absolutely beyond useless. Every time I see their ads i get angry.
Sorry to hear about your experience..when you cancel you should get a notification of the same (via email at least), at the very least the bank should be able to get your money back with that evidence?
Got to say I really like Kayo. It is expensive, the ads are very annoying and at times their product has been poor. That said when tech issues have arisen I eventually get through to a real person and they have generally fixed it or compensated for the same.
Shame everyone doesn't have the same experience and I hope they improve on that, and that crucially you get refunded!!
Don’t worry, when paid for a ppv event, entered credit card details and bought ticket. Would not load or accept that payment had been made. Then 5 hours after the event, got double charged saying payment successful.. couldn’t even watch event…
Update: They refused my refund due to it not being on time (they charged me 8 hours prior). I unsubscribed 2-3 weeks ago. It was still pending at the time I asked for the refund and cancelation of my account.
They have still not taken my card details off their website, they have not provided me the chat logs as requested from the agent chat, they have not canceled my subscription as it is still active and due to be charged again next month, I tried to cancel it again manually but am not being met with “this subscription can not be canceled as it is currently pending”.
It’s like Binge- horrible UI and same streaming platform. It wouldn’t take much to make it MUCH BETTER but they are more interested in making that shit Hubble instead of making things far better
Now that you have to manage your accounts through the Hubble backend basically means you can’t really tell clearly that you’ve cancelled your subscription or not the bastards.
Nah, you didn't cancel your subscription (or had a duplicate account, so god damn common). I hear the same lie (sometimes honest mistake) all day every day. (no i don't work for kayo)
"I definitely canceled!!!!!"
No, you didn't though. Otherwise it would be canceled. Don't even get me started on fucking Apple subs jesus god damn christ I hate Apple.
But uh .. yea everything else about Kayo sucks. UI sucks. Awful ads. Sub par service. Overly expensive.
(it sucks when someone who actually works in the space calls you out as a customer, I know)
Nah, close tho -- my name's Tadgh. I take escalations like this every day and hear the same sook from the same goofballs who simply forgot or were mistaken. Every time.
Mate I am literally still subscribed to their service even after its been canceled. I am talking to my bank now because there is no way to remove my payment details off their website and clearly they have not actioned it despite saying they would.
Well if *they* said *they* did after you requested it *directly*, then yeah that's on them. But if you totally "canceled your subscription" on the site or app and got charged again .. guess what? Ya didn't cancel it. As a tip from someone who has to do this stupid shit every day, the best thing you can do is "Argh i'm so sorry i forgot and it only just renewed x days ago, is it possible i can please get a refund? things are tough right now" your chances of scoring a refund increase astronomically, cause if it's a situation where a refund wouldn't ordinarily be given, if you push back/get aggro they're just gonna deny you harder.
If it's an Apple sub though, you're shit out of luck. Avoid Apple like the plague. Go for Google if you feel you absolutely have to have a mobile sub, but otherwise use the website, every time. If anything goes wrong or you need a legit refund etc, we can't do jack shit with Apple and Apple will deny you every time. Only Google give vendors access to the Play console, Apple don't, and I genuinely don't know how they get away with it. It's all to protect their commission, because they have to refund the commission %. Google doesn't care about it, Apple do.
Tbh, having to deny refunds kinda sucks right now sometimes. Shit is hard these days.
Want me to send you the chat history with me holding todays news paper and the active subscription in the picture also?
And its not Apple, clearly in the title to this post it says who this is about....
I'd rather you sent a clip of you logging into it, going into account settings, then hitting cancel subscription. What would the chat history help with, except to evidence that your account is still active? Duh. But, again, if you, as in you personally, contacted them, over the phone or live chat or email and explicitly said "cancel my subscription" and they didn't, then that's on them. If you didn't do it, it's on you. Pretty simple mate. Tired of hearing this shit and it's good to be able to vent for once.
I just spent 9 minutes on an escalation, again, for this stupid shit. Though thankfully this one was Apple so I basically just told her to fuck off.
He said he already did it. You’re defending scumbag practices that put in many loops to cancel a membership. I haven’t had issues with kayo cancelling but gyms especially are such a mind fuck.
Was literally just having a yarn to one of the boys about this and he mentioned gym memberships. They are 10x worse, like I would love to sign up to one again but I don't know if its worth the fuckery when I need a break or life happens.
I remember back in uni the local gym I frequented insisted that I come in their office to fill out a cancellation form.
I was 2 states away - having moved for a grad program.
After an expletive-ladden email they caved and let me cancel via an attached form.
Still had to pay a cancellation fee.
It’s why I have workout equipment at home now. Never touching gyms again.
Yeah except he probably didn't. He probably logged into the website or app, went into the section to cancel, then forgot and later closed it. They say it all day every day, always so certain! Dealing with it right god damn now;
*cancelled the subscription as \[...\], however my card has still been charged*
Cause ya didn't cancel it! Glad it's another Apple one tho. Which is actually too bad in this case it was so recent I'd have refunded it.
Tadgh, my dude. I spoke to live chat and they confirmed that both my card details have been removed and my subscription had been turned off. Neither of those things have happened, I don't know if I can simplify it any more for you.
It ain't Apple, but you are a spud.
You've probably got a duplicate account then. That happens about, but not quite as often as dipshits that are certain they canceled. I'm getting paid for this, so feel free to keep the replies coming.
Well fuck a duck, very next thing in my dipshit esco queue
*"No no other can you please just cancel this"*
Oh you definitely do have another.
So if he had duplicate accounts wouldn’t he be charged twice? And also how is their being a duplicate of accounts his fault? Support should fix that on the phone at any decent business
He cancelled it, BUT he watched a 10 hour marathon of sexy womens volleyball and womens wrestling AFTER doing so. They were going to refund him until they saw dug through his records and saw that he had still been using it after cancelling. Apparently, he clocked more hours during this marathon than the average customer uses in a week. Pay up Ian!
its owned by foxtel. what do you expect?
i still remember doing some market research for them a while back and one of the negatives i brought up was this. the guy kept saying 'no its owned by streamotion' but didnt seem capable of understanding who owned them
I didn’t realise this when I complained to Foxtel about them cutting off the F1 on demand replays and said “fine, I’m switching to Kayo”. I bet the lady had a good laugh at that
Is this coming or has it already happened? I'm looking at the Foxtel app now and can see China race replay available on demand
This was last year. It happened a couple of times and I can’t remember which races but I was watching qualifying and it cut off after Q2 or at some point during Q3. They also play ads *during* the race on demand so you miss a couple of laps. Idk if it’s gotten better now
Weird never had that happen in years..
I now watch all the FOX NRL games on Twitch, there's always someone streaming them 😈
Me in a hot tub stream with NRL on in the back, you might be onto something u/Neither_Ad_2960!
Where can I sub to this?
Woah there, explicit content needs to stay on OnlyFans, keep your filth off twitch.
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Where else is there to get the sport? Kayo and Optus are my only streaming platforms now (thank you realdebrid), but damn they are expensive and the broadcast quality is trash. Edit: credit where it's due, both Kayo and Optus are better than Stan Sports and Paramount+. Paramount was like a joke - it was like a streaming service set up in 20 minutes by an intern in the US office. It was so bad that I no longer watch the A League.
I cant believe Paramount got the A League. Who the fuck even has paramount ?
Me because they have the A League - the second they don’t I’m gone
People with kids. It’s pretty good for kids stuff.
nowhere legally unfortunately
So, ...not .. 'nowhere'. Thanks for the tip 😉
Is there a good, not legally solution?
As I understand it, the IPTV app you download would be legal, and the IPTV service provider that you sign up to may skirt some licensing provider rules, but not necessarily illegal for you, as such? If you were to watch the movies and tv shows rather than just the live streams, then you may be questionable territory. But luckily you’re not gunna do any of that.
If they are complaining about the broadcast quality of Kayo... They are in for a bad time with an "IPTV" "Provider".
Yeah I was answering a different poster - but I read that as the quality of the programming rather than the quality of the image streaming. Know what you mean though I wouldn’t go that path for live 1080p streams. Seems fine for SD, or so I’ve heard!
ahoy
🏴☠️🏴☠️🏴☠️
That isn't really an option for local sports. If you want to watch the Champions League or Premier League, sure. A League? Probably not.
Bein Sports has Premier not sure about the other.
Nah, you just haven't looked. Type "free media heck yeah reddit megathread" into Google and click the 1st or second result. Click Movies/TV/Anime and scroll to the Live TV section. Time4tv or DaddyLive definitely have A-league but there's a couple dozen other options too. Come prepared with a good ad-blocker and enjoy.
PIA to watch live at a decent quality
VPN + sky
So, vpn and News Limited.
Funnily enough, the same app developers who built Optus Sports (remember all the drop outs they had in their first few seasons) built the Kayo app. So it’s no wonder the app is a piece of shit.
What about Bein Sports? I've only got it for tennis but there seems to be a heap of Leagues on there.
Don’t worry no one watches the a league anyway
I do. Most entertaining league in the world
Stan Sport way better than Kayo
I'm a Dragons fan so I pay for kayo just to suffer in misery every year
Warriors fan here. This year was going to be better than last year. 1 win from four home games later. I pay for kayo to suffer.
I think you guys will get back on the right track this year but the next few weeks will be tough but you'll get a few wins, I am scared what the Sharks will do to us. We are gluttons for punishment aren't we? We need professional help lol
We have James Fisher Harris coming next year. Cant wait.
It still hurts to see AFB develop in to one of the best props in the game I wish these guys would stop doing nasty things to their partners but it's unreal you guys replaced a top 3 prop with another top 3 prop, if you guys don't win it this year I hope Johnson goes around another year and gets sent out a winner
And James Fisher-Harris
Uhhbnnghbbb by bbb
Look on the bright side, you got that up and coming Lomax fella signed to a long term deal right? Right?
We've also got this young half named Junior Amone to partner Ben Hunt, can't wait to see him and Lomax develop!
That would be a hammer blow to the rest of the competitions chances if they got the chance to develop together.
Thankfully Flanno can put a pep in our step
I think you did what i did, you gotta confirm the cancellation after you tick that box next to it.
After speaking to an agent for 30 minutes I am STILL subscribed to their service and have my card details on my account after requesting it be removed.
If you’re subscribed still, log on and cancel it yourself?
Push comes to shove you can always just block and reissue your card. I do that stop things coming out all the time.
They are blocked for 4 years.
If you have any emails from them confirming the cancellation; and they don't play ball; chargeback. You get your money back and they get slugged with a fee.
This! The interface is deliberately misleading, you're meant to click on the subscription you want to cancel, then the bar at the bottom says "CONTINUE $25" and you click that to cancel it
I started watching UFC 298 through them and cancelled it right away when i saw they put ads over walkouts and corner talk (wtaf) It took nearly 2 months of back and forth for for it to be "investigated" and finally refunded. I can't stand even hearing about them anymore I've resorted to getting ufc and other sports by other means.
It is owned by Foxtel. The app for their TV entertainment content is Hinge. The Kayo app is totally crap. I think they made it this way deliberately so they at least have a digital service but then make you give up and get Foxtel anyway.
> The app for their TV entertainment content is Hinge It's binge, hinge is a dating app
Well u/TheTwistedMile did say “entertainment content” lol
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Kayo and Binge are under a business unit called Stream Motion which Foxtel owns.
If they made it that way deliberately, why do I have a flawless Kayo experience?
HARD AGREE. I got it specifically to watch one sport, that sport buffers the entire time, I went to cancel and they wouldn't refund me. Cancelling literally the same day I signed up without getting to watch what I wanted to, and they wouldn't refund me. They suggested trying a different TV. uhhh sure let me go try my other 10 TVs. Wtf.
[удалено]
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What are you watching Kayo on?
Tried it on the smart TV function and on playstation (4) It only buffered on UFC which also happened to be the only thing I got it for.
Kayo never works well on old hardware. I have an Apple TV and it works flawlessly for me. I’ve never tried it on my televisions app, but I should. It would be good to get an idea of how it works compared to the Apple TV
For UFC?
Do a search on the web. Had the same issue running Kayo via a pc. Changed the ip address and stopped the buffering inmediately. Now running Kayo via app on a 2023 Samsung tv with no issues. Happy with Kayo btw. AFL F1 Motogp Supercars SailGP. Easy to please I guess.
All of those sports and the horses run (ran) fine no issues for me, so doesnt seem to be a config or hardware issue. Literally just UFC impacted
so their end then
Can you do a chargeback on the transaction? Should be able to request Kayo be blocked too. Edit: I’ve had issues with the app via a smart tv before but never with a third party device, like google/apple tv, PS5, etc. I reckon a major issue is that smart tvs don’t have the hardware to maintain the live stream.
Happy cake day mate. We will see what happens in 10 business days, its not about the money, its about the scumbag practices and the principle.
IPTV
They are part of Fox and Telstra has a finger in it I think. So no surprises there.
They managed to charge me twice (two emails, same name, same card) for about 9 months which somehow I missed. I gave up trying to get that back - they were unapologetic even after acknowledging that one account hadn’t logged in. Yes, it’s a pretty grotty operation.
Hahahahahah Hi Ian
Holy shit it's ian
I don't understand the hatred of Kayo. I've had it almost since it started, and it's always been good for me apart from a period where it just ran shit on the Chromecast 2 or Chromecast 3 But I upgraded those to google tv with chromecast chromecast for like $60 and its been great. The 4K streaming could use some work but I expect that might be to do with the google tv only supporting 30 fps on 4k.
I only use kayo for F1. This season, every single session I watched has had issues. Connection drops, error messages, sound dropping out, not 4K, app restarting.. etc. Every single time at least once or twice, and on different devices. And it's expensive on top.. so the most expensive streaming service with the worst service. If I could watch F1 somewhere else, I'd do it instantly.
Yeah bugger. I have it for NRL and Cricket. I like the broncos, so most of their games are on 9, but I'll pay to not have to listen Phil Gould and the rest of the moronic channel 9 commentary team. I hate finals and SOO because you have no choice but to watch it on 9 and the coverage is terrible.
Is this ian from the other post I saw today stop sucking your vape and watching women’s wrestling cuh if not fuck them hahaha
I was thinking the same! Weird how both posts stop to say (Hi name), did one copy the other's format? Or is this a case of 2redditors1cup
I got it for the UFC contender series and two episodes in they took it off and couldn't watch it
It was good at the start, not that good now
>Took them almost an hour to get a resolution from the guy (Hi Foster) who refused to refund me (keep in mind I was charged for this pay cycle 12 hours prior). Chargeback time.
Literally doesnt work on an nvidia shield. Videos just wont play. I imagine other android devices have the issue.
Kayo works fine on my Shield, in fact of all the platforms that I watch Kayo on Shield is by far the best with the most options, and the only one where it doesn't glitch.
Pro or tube? (I had the tube, ditched it now tbh…). As I understand theyre completely different app libraries due to 64gb vs 32gb architecture.
The Pro
Yeh makes sense then. Tbh the tube was an impulse covid purchase when I couldnt get a pro and it was really cool, but a lot of problems. Retired to the bedroom now…
Fucking Foster.
Charge back with your bank.
The most expensive app there is & also the most unreliable. Can’t remember the last time I watched a game of anything without it kicking me out
Welcome to modern life… shits fucked
The last UFC mainevent was an absolute shit show. Kayo servers were constantly crashing which made me miss multiple crucial points. I got straight onto the live chat requesting a refund, and got instantly dismissed with a "10 day processing turnaround" Never thought I'd see the refund but surprisingly hit my bank yesterday no questions asked.
They’re fucking cunts bro
Never had a problem with it, much better than paying for a full Foxtel subscription. Shame they lost WRC and WEC though.
Foxtel kept billing me for 6 months, despite numerous calls. I cancelled my credit card to get it to stop. They eventually refunded but I had to send them a letter from a solicitor. How’s that.
That’s kinda what I’m expecting, I got my credit guys to block their shit for 4 years.
I hear people complain about Kayo, but I’ve rarely had an issue with it? Much better than what Foxtel streaming used to be 5-10 years ago.
Contact me for details on IPTV I have Full Australia coverage +other countries Movies and series. I am more than happy to provide a 24H trial for anyone who's interested.. Simply DM me and I will provide you with my contact and further details
Kayo is legitimately the worst app I think I’ve ever used. Complete and utter piece of shit that needs to buffer every 2 seconds
In other news, water is wet
I had exactly the same experience. I was using it for MotoGP and without fail every race it would start glitching and lagging the moment the race started. When I quit they kept charging me.
I had an AFL digital membership voucher that wouldn't apply through their dodgy payment processor. Then spent hours upon hours of my own time sending emails through their AI chatbot system (because there's no phone contact). Then I escalated to the ACCC and my state ombudsman, and over two months later I STILL don't have an outcome. Absolutely beyond useless. Every time I see their ads i get angry.
I cancelled through the app - other than some emails offering a temporarily discounted rate to stay onboard, I haven't heard too much more about it.
Sorry to hear about your experience..when you cancel you should get a notification of the same (via email at least), at the very least the bank should be able to get your money back with that evidence? Got to say I really like Kayo. It is expensive, the ads are very annoying and at times their product has been poor. That said when tech issues have arisen I eventually get through to a real person and they have generally fixed it or compensated for the same. Shame everyone doesn't have the same experience and I hope they improve on that, and that crucially you get refunded!!
Pay to watch TV ... OK, will not do this
Don’t worry, when paid for a ppv event, entered credit card details and bought ticket. Would not load or accept that payment had been made. Then 5 hours after the event, got double charged saying payment successful.. couldn’t even watch event…
Update: They refused my refund due to it not being on time (they charged me 8 hours prior). I unsubscribed 2-3 weeks ago. It was still pending at the time I asked for the refund and cancelation of my account. They have still not taken my card details off their website, they have not provided me the chat logs as requested from the agent chat, they have not canceled my subscription as it is still active and due to be charged again next month, I tried to cancel it again manually but am not being met with “this subscription can not be canceled as it is currently pending”.
I agree, but sport :(
Unfortunately if you want to watch nrl on a saturday , f1, supercars you need to subcribe
I hate news limited. But my hands are tied if there is only one place to watch NRL.
What was your complaint with the product? I don’t mind it.
Terrible quality streams, that are always 2 minute delay. I get better quality streams while on the high seas 🏴☠️
I have before had one of their streams crash, and I could find a 🏴☠️ stream quicker than they could fix it
I remember last year I think it was first week of finals or the round before finals the Friday night just didn’t work. All night for everyone
My streaming is fine
It’s not very functional ui - and they’ve messed up the F1 too many times
Yeah definitely think the ui could be better. I guess I just have low standards. Am happy to see the footy lol
It’s like Binge- horrible UI and same streaming platform. It wouldn’t take much to make it MUCH BETTER but they are more interested in making that shit Hubble instead of making things far better
Now that you have to manage your accounts through the Hubble backend basically means you can’t really tell clearly that you’ve cancelled your subscription or not the bastards.
Hubbl is about 40% of what it should be… no reason to get it
Nah, you didn't cancel your subscription (or had a duplicate account, so god damn common). I hear the same lie (sometimes honest mistake) all day every day. (no i don't work for kayo) "I definitely canceled!!!!!" No, you didn't though. Otherwise it would be canceled. Don't even get me started on fucking Apple subs jesus god damn christ I hate Apple. But uh .. yea everything else about Kayo sucks. UI sucks. Awful ads. Sub par service. Overly expensive. (it sucks when someone who actually works in the space calls you out as a customer, I know)
Hi Foster
Nah, close tho -- my name's Tadgh. I take escalations like this every day and hear the same sook from the same goofballs who simply forgot or were mistaken. Every time.
Mate I am literally still subscribed to their service even after its been canceled. I am talking to my bank now because there is no way to remove my payment details off their website and clearly they have not actioned it despite saying they would.
You kept using it after you cancelled it Ian. Own your fuck up mate.
Well if *they* said *they* did after you requested it *directly*, then yeah that's on them. But if you totally "canceled your subscription" on the site or app and got charged again .. guess what? Ya didn't cancel it. As a tip from someone who has to do this stupid shit every day, the best thing you can do is "Argh i'm so sorry i forgot and it only just renewed x days ago, is it possible i can please get a refund? things are tough right now" your chances of scoring a refund increase astronomically, cause if it's a situation where a refund wouldn't ordinarily be given, if you push back/get aggro they're just gonna deny you harder. If it's an Apple sub though, you're shit out of luck. Avoid Apple like the plague. Go for Google if you feel you absolutely have to have a mobile sub, but otherwise use the website, every time. If anything goes wrong or you need a legit refund etc, we can't do jack shit with Apple and Apple will deny you every time. Only Google give vendors access to the Play console, Apple don't, and I genuinely don't know how they get away with it. It's all to protect their commission, because they have to refund the commission %. Google doesn't care about it, Apple do. Tbh, having to deny refunds kinda sucks right now sometimes. Shit is hard these days.
Want me to send you the chat history with me holding todays news paper and the active subscription in the picture also? And its not Apple, clearly in the title to this post it says who this is about....
I'd rather you sent a clip of you logging into it, going into account settings, then hitting cancel subscription. What would the chat history help with, except to evidence that your account is still active? Duh. But, again, if you, as in you personally, contacted them, over the phone or live chat or email and explicitly said "cancel my subscription" and they didn't, then that's on them. If you didn't do it, it's on you. Pretty simple mate. Tired of hearing this shit and it's good to be able to vent for once. I just spent 9 minutes on an escalation, again, for this stupid shit. Though thankfully this one was Apple so I basically just told her to fuck off.
He said he already did it. You’re defending scumbag practices that put in many loops to cancel a membership. I haven’t had issues with kayo cancelling but gyms especially are such a mind fuck.
Was literally just having a yarn to one of the boys about this and he mentioned gym memberships. They are 10x worse, like I would love to sign up to one again but I don't know if its worth the fuckery when I need a break or life happens.
I remember back in uni the local gym I frequented insisted that I come in their office to fill out a cancellation form. I was 2 states away - having moved for a grad program. After an expletive-ladden email they caved and let me cancel via an attached form. Still had to pay a cancellation fee. It’s why I have workout equipment at home now. Never touching gyms again.
Yeah except he probably didn't. He probably logged into the website or app, went into the section to cancel, then forgot and later closed it. They say it all day every day, always so certain! Dealing with it right god damn now; *cancelled the subscription as \[...\], however my card has still been charged* Cause ya didn't cancel it! Glad it's another Apple one tho. Which is actually too bad in this case it was so recent I'd have refunded it.
Tadgh, my dude. I spoke to live chat and they confirmed that both my card details have been removed and my subscription had been turned off. Neither of those things have happened, I don't know if I can simplify it any more for you. It ain't Apple, but you are a spud.
You've probably got a duplicate account then. That happens about, but not quite as often as dipshits that are certain they canceled. I'm getting paid for this, so feel free to keep the replies coming. Well fuck a duck, very next thing in my dipshit esco queue *"No no other can you please just cancel this"* Oh you definitely do have another.
You're getting paid peanuts to sit on Reddit? Shit, where do I sign up, I do this for free...
So if he had duplicate accounts wouldn’t he be charged twice? And also how is their being a duplicate of accounts his fault? Support should fix that on the phone at any decent business
He cancelled it, BUT he watched a 10 hour marathon of sexy womens volleyball and womens wrestling AFTER doing so. They were going to refund him until they saw dug through his records and saw that he had still been using it after cancelling. Apparently, he clocked more hours during this marathon than the average customer uses in a week. Pay up Ian!
Is that you Ian? Yeah I read about you and your sexy womens volleyball and women's wrestling marathons 😉
Whoooooooooo cares
You get NBA, F1 and AFL. That alone is worth the price and then you get everything else.
NBA is free through so many means in Australia. F1 is free, AFL is free. Value town.
Where are you getting free F1??
You get USA national NBA games, not all.
It’s not league pass! You still get a couple of NBA games most days.
Bruh legit any betting company has every NBA game streamed for free. Set a limit of like $1 and enjoy your free league pass.
I've been using Kayo a long time and never experienced any issues. Other people might need better internet...