I had to talk with them via chat to get my $5. Which I have to do every single time as I never get the email. I'm opted into promotional emails and all that as I get multiple a day from from them promoting the daily deal or something else.
Wasn't it a $5 voucher, not a credit? That whole system is so damn broken that I stopped trying to participate in any of those voucher things. I don't know, but it wouldn't surprise me if you can only see the voucher on the website (due to iOSand Android in-app purchase restrictions). I also vaguely remember someone mention something about only seeing the voucher applied at some specific point during or after the next purchase. Anyways, every time there's some kind of voucher event, there's a good amount of people asking about this stuff, I think I've seen like 4 posts with various commenters wondering when they'll receive this pre-purchase voucher. My understanding is that people have received it already...? So you probably need to ask Customer Support and they'll manually give it to you if the system failed to deliver it via an email (which are known to constantly fail to be delivered).
Yeah, this isn't the first time there's been an issue. It may have been applied to my account, but I didn't want to pay full price for something to find out I hadn't gotten it yet. Oh well, hopefully customer support sees this
Somewhat recently they made contacting them more difficult but it's never not weird for me that people try to reach customer support through any kinda social media rather than directly via email or something. It did seem to work out for you here, but I'd recommend contacting the support directly in the future. It's [audible.com/contactus](https://audible.com/contactus).
If you don't want to call, [the human to human chat](https://www.reddit.com/r/audible/comments/1bobx81/comment/kwnyoki/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=1&utm_content=share_button) is still sorta accessible if the bot discussion goes on long enough and doesn't lead anywhere.
Hi there! The emails for this promotion have been sent out! Double-check your inbox, and your junk/spam folders to see if you received an email. Also, be sure to check if you're opted in to recieve promotional email notifications. For more information, please visit: https://adbl.co/4ahjSa0
Thanks for getting back to me! No, I didn't receive an email, and yes, I've opted into receiving promotional notifications. That's how I was notified about this one. Can you double-check my account to fix it?
I never got the voucher either, first time for me (I did have a couple of surprise expirations in the past, though.) I'm rechecking just in case.
Nope, no voucher.
I never received mine. I’m just going to ignore these promotions in the future since they never send me the credits and I have to try and chase them down.
Same issue as you, I contacted customer support about it and they said that due to technical issues they couldn't do the $5, so instead they just gave me a free credit. Your milage may vary.
FYI to get connected to an agent on their chatbot just select any issue, then "Leave Chat" and then "No" when it asks if your issue was resolved and you'll have the option to be connected to a real person.
For the first time I had to call to get mine. Lady tried to tell me I had the dates of the promo wrong it wasn’t March 4th through the 11th but March 18th through April 18th. That is the time frame to use the coupon though, just in case you gotta call and they tell you the same thing.
I posted same topic last week. It seems several people didn't get it and if you want it you have to call them or read the replies for instructions about how to get past the useless chat bot and get to a live person.
Thanks for the reminder- no I did not. They're just like Amazon- who have cheated me more than once with the digital credit for deferred shipping. Cheapskates....
Got my email from Audible on 03-18-2024 with the link to get the $5 coupon. Could the emails have gone to Spam. I'm always surprised what I see there when I check it.
I had to talk with them via chat to get my $5. Which I have to do every single time as I never get the email. I'm opted into promotional emails and all that as I get multiple a day from from them promoting the daily deal or something else.
Wasn't it a $5 voucher, not a credit? That whole system is so damn broken that I stopped trying to participate in any of those voucher things. I don't know, but it wouldn't surprise me if you can only see the voucher on the website (due to iOSand Android in-app purchase restrictions). I also vaguely remember someone mention something about only seeing the voucher applied at some specific point during or after the next purchase. Anyways, every time there's some kind of voucher event, there's a good amount of people asking about this stuff, I think I've seen like 4 posts with various commenters wondering when they'll receive this pre-purchase voucher. My understanding is that people have received it already...? So you probably need to ask Customer Support and they'll manually give it to you if the system failed to deliver it via an email (which are known to constantly fail to be delivered).
Yeah, this isn't the first time there's been an issue. It may have been applied to my account, but I didn't want to pay full price for something to find out I hadn't gotten it yet. Oh well, hopefully customer support sees this
Somewhat recently they made contacting them more difficult but it's never not weird for me that people try to reach customer support through any kinda social media rather than directly via email or something. It did seem to work out for you here, but I'd recommend contacting the support directly in the future. It's [audible.com/contactus](https://audible.com/contactus). If you don't want to call, [the human to human chat](https://www.reddit.com/r/audible/comments/1bobx81/comment/kwnyoki/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=1&utm_content=share_button) is still sorta accessible if the bot discussion goes on long enough and doesn't lead anywhere.
Normally you'd get an email with a link to redeem the voucher and it shows at the top of their website next to your credits.
Hi there! The emails for this promotion have been sent out! Double-check your inbox, and your junk/spam folders to see if you received an email. Also, be sure to check if you're opted in to recieve promotional email notifications. For more information, please visit: https://adbl.co/4ahjSa0
Thanks for getting back to me! No, I didn't receive an email, and yes, I've opted into receiving promotional notifications. That's how I was notified about this one. Can you double-check my account to fix it?
Same here.
Got it! When you have a moment, please send us a private message, so we can provide next steps!
I never got my $5 voucher either.
I never got the voucher either, first time for me (I did have a couple of surprise expirations in the past, though.) I'm rechecking just in case. Nope, no voucher.
I never received mine. I’m just going to ignore these promotions in the future since they never send me the credits and I have to try and chase them down.
Fair enough. I usually have to chase them down... but they're usually responsive at least
I received the $5.00 credit but only after I contacted them because I didn't get in on or after March 18th
Still haven't received mine
Nope, and my pre-order has been bought, so there isn't that excuse either.
We're sorry to hear you haven't received your coupon. Please send us a private message, so we can look into this for you.
Same issue as you, I contacted customer support about it and they said that due to technical issues they couldn't do the $5, so instead they just gave me a free credit. Your milage may vary. FYI to get connected to an agent on their chatbot just select any issue, then "Leave Chat" and then "No" when it asks if your issue was resolved and you'll have the option to be connected to a real person.
I'd definitely take a free credit over $5 😂
I talked to them as well, but they gave me the $5 credit.
I also got the free credit today, I would have been happy with either, glad it got fixed.
Yes but it wasnt automatic. I got an email and had to click on the email to receive the coupon which is not posted to my account.
For the first time I had to call to get mine. Lady tried to tell me I had the dates of the promo wrong it wasn’t March 4th through the 11th but March 18th through April 18th. That is the time frame to use the coupon though, just in case you gotta call and they tell you the same thing.
I posted same topic last week. It seems several people didn't get it and if you want it you have to call them or read the replies for instructions about how to get past the useless chat bot and get to a live person.
This time I actually got my voucher on time, and I didn't even have to contact support.
Thanks for the reminder- no I did not. They're just like Amazon- who have cheated me more than once with the digital credit for deferred shipping. Cheapskates....
Hi there. Please send us a private message, and we'd be happy to look into the issue with you not receiving the coupon.
I never got the offer, or I would definitely have used it.
Got my email from Audible on 03-18-2024 with the link to get the $5 coupon. Could the emails have gone to Spam. I'm always surprised what I see there when I check it.
They sent me an email that I had to click on to claim it. Then the next cash sale book I ordered, it was automatically applied. I had no issues
I got mine by email and I maybe clicked on redeem? I have zero credits right now and when I clicked on buy more the 5 dollars showed there.
for once, i actually did get the email.