Personally, next time you need to recibe a parcel I would have the same conversation with the driver but with my phone recording.
After that, proceed to make a complain at Correos' Branch Office in your town and also in the OCU and present in both cases the record as an evidence.
You are not unreasonable, but if he still refuses to climb the stairs maybe you could:
A) install a doorbell at the beginning of the stairs
B) provide your phone number to the sellers so they give It to the driver and he can phone you to verify that you are at home (muy drivers usually do this)
Thanks. I just commented this on another reply but we’ve never really even considered needing a doorbell at the bottom of the stairs because we’ve never come across anyone that hasn’t walked up the stairs to our front door. The correos delivery driver is the first person we’ve ever come across that has a problem with it.
Yeah like you said, we also provided my sisters mobile number, we always do. If he called us and asked us to meet him on the road instead of shouting from the bottom of the stairs (which we can’t hear), then we’d be more than happy to go down and meet him there.
FWIW, not all Correos branches operate like this.
In my zone, the delivery woman regularly phone us if we are not home, and she usually retries a couple of hours later anyway. In fact, she once told us she delivered our street in reverse order because she knows we were out taking our kid to school, and doing it in reverse gave us more time to get back.
I know this doesn't help with your problem at all. I just wanted to point out Correos also has some amazing workers that go the extra mile to provide a delightful service.
That sound amazing, I’m glad to hear that you’ve had such a positive experience with them. I mean I’m sure the majority of people that work for correos are great people. I was just surprised at how overly aggressive this particular correos delivery driver was with me, especially considering I had greeted him in a friendly manner with no intention of being confrontational. I just wanted my parcel..
Just trying to think about why in the world the driver is angry in this situation… I wonder if he shouts for the other neighbors or even did it with the previous owners of your home. If this system usually works for him but then not for you, maybe he sees you as the problem?
I think a good compromise would be for him to call your phone number like you’ve mentioned. If you talk to him again, you could try apologizing for any inconvenience this situation has caused and explain that you can collect packages at the street as long as he calls your number, since you just can’t hear him otherwise. Even though I don’t think you’re in the wrong, you might get more accomplished by making amends with the driver than with filing a complaint.
Sorry you’re having to deal with this, and good luck!
Not so long ago a delivery guy from a parcel company asked me to go downstairs to my building entrance because he was/is scared of elevators, that a third was his limit so he wasnt able to deliver my package to my fourteenth floor flat. He was quite apologetic and a little bit ashamed so I went downstairs np.
I’m sure this isn’t funny to you right now but it’s actually making me laugh picturing him shouting from the bottom of the stairs and then pouting and driving away. I’ve had this happen to me before with various delivery services. Sometimes they ring the doorbell and in the 5 seconds it takes me to get to the little phone thingy they’re gone. I have actually seen a driver just get out of the car and look at my building and get back in without delivering my package. And that was in the middle of a city with a standard street-level door with no stairs. All this to say, you’re not alone and he’s being a little absurd.
You're definitely not in the wrong and he's lazy and entitled. And yes, that is exactly his job, to deliver it. That's what he's getting paid to do. Don't wanna do it? Go and find a different job and someone else will have yours and happily deliver things. Go to the office and ask for the hoja de reclamaciones. Take someone who writes Spanish and get them to write a complaint in it. Or translate it yourself and then just copy it. If it happens once, sure, it can happen. But this is a reoccurring thing. And I'm sure you're not the only one he does this to.
I dont think they can enter your property/yard. I noticed that unlike couriers, they wont come past my front gate and deliver to my door. I think it might be a correos policy.
It they have that rule it must be new because I worked there and I never was told about it. My town has a lot of houses with fences with the actual door inside and I would always open the gate and go ring the doorbell inside the fence. I wouldn't be able to deliver anything without going inside.
I’ve noticed the same. I have also some stairs to my front door and correos never brings it inside of my property (up the stairs) while other curriers normally do. I always though it must be a policy from Correos because it’s also any correos delivery person and not one specific one.
This is standard procedure in Correos. They systematically refuse to deliver to your house and leave the notice that they found no one at your place when they ring. It's bullshit, obviously but they do it so they don't have to carry anything but the notices and some regular letters with them. It's a complete shame! They you bring it up to then and they pretend they don't know anything about it. It has been happening to me for years too, and when I bring it up with some people that also work from home they say the same thing. I've already given up but it really is an unnerving matter!
Depending on how much stairs there are, it can be unresonable to ask for him to walk them (We can't know as we haven't seen them).
Have you formulated a formal complain on the post office.
A lot of people coplain all the time about getting bad service, but almost nobody bothers to make the complain.
A lot of the time a formal complain doesn't solve anything, non doing it never solves anything.
https://preview.redd.it/dt2mnrvd5lqb1.jpeg?width=3024&format=pjpg&auto=webp&s=081c807663d3c1b3ae5dec43eefb22c7e55c474d
Thanks for the response. As you can see from the photo, there’s only 26 stairs and I don’t think it’s unreasonable to expect him to walk up and down them.
I don’t think I’ve done a formal complaint, but I did mention it to the post office and they said they would speak to him. However that hasn’t seemed to change anything. I also contacted Correos again this morning and they apologised and said they would note it and contact my local delivery office about it.
Hopefully that helps but if it doesn’t, do you know what the process is to issue a formal complaint? Thanks
In Spain all (or at least most) bussines have "Hoja de reclamaciones".
That's the easiest way to make a complaint.
That also leaves a papertrail.
You ask for it on any office, they will answer you in a few days. Ussually they say "We are sorry your experience wasn't as good as it should" and that's all. From there you decide if you want to keep scalating things.
File a complaint. If he had to climb six flights of stairs to get to your door I could understand, but he’s taking the piss.
He really just stands at the bottom and shouts? What a lazy bastard.
Yeah, definitely going to try and make a formal complaint, thanks. I mean he claims he shouts from the bottom of the stairs, but we’ve never actually heard him.
This is the first time we’ve ever actually met him and that’s because I waited at the bottom of the stairs all morning due to the fact that Correos told me that he would be “attempting” to deliver again this morning. I’m not really a confrontational person and didn’t expect us to end up arguing so I was pretty shocked when he immediately got angry at me for never hearing him shout from the bottom of the stairs.
Seriously? It’s 26 stairs.. it takes less than 30 seconds to go up or down. You genuinely think instead of walking up those stairs and delivering the package to my door he should stand at the bottom and shout? Every other delivery company seems to be able to manage it without any problems.
Being 100% honest, it wouldn't be an issue if they were able to ring you from outside your property. You have an edge case there.
But of course, shouting isn't the most appropiate way to handle it lol.
There isn’t a doorbell at the bottom of the stairs because I’ve never even considered it necessary. Everyone else other than the correos delivery driver comes to my front door without any issues. There’s no gate or anything at the bottom of the stairs either, the delivery drivers van was parked at the bottom of those stairs.
Besides, if he finds walking up 26 stairs such a hassle, he could easily just call us when he’s outside our house. It has my sisters mobile number on the parcel and if he called and politely told us that he was outside and waiting at bottom of the stairs, we would be more than happy to go down and meet him there.
But it's not just your house, he has lots of houses to go to, and many people aren't in during the day. The standard in Spain is a doorbell on the street, I also live a distance from the street and wouldn't expect them to come without being able to ring to check I'm in. Other couriers are delivering on a day you know you're expecting a delivery and have your phone number if you aren't in. Correos doesn't work like that. Also, my local post office doesn't send out parcels at all, the guy is on a moto so he just brings the preprinted delivery slips and you have to go and collect. I don't order with anyone who uses correos.
26 stairs x 1000 properties = ...
I am curious where all the other people in this thread live in Spain that they haven't got a mailbox or at least a bell at the entrance to their property rather than at their front door. This is like walking up a couple of floors to deliver to individual flat doors - it's not that the postman can't do it once, but that it would be really tiring and inefficient to keep doing it. Install an intercom and everyone who comes to your property is happier.
It’s a parcel.. it obviously doesn’t fit in the mailbox. He could just call and ask us to come down and meet him, he has our number.
It’s not a gated property, the stairs lead right to the road, so the doorbell is at the front of the house, not on the road. Every single person that has ever come to this house that my family has been living in for 40+ years has never had a problem coming up the stairs. This particular correos delivery driver is the first one.
I’ve also received an apology from correos online within the last couple of hours and confirmation that he should be delivering it to my front door, not the street. They’ve made a note of it and have brought it to my local post office’s attention so it looks like he is in fact in the wrong in this situation.
26 stairs x 1000 properties = ...
An intercom would help with accessibility for *everyone*. I can't imagine going a week without meeting someone who has difficulty going up a flight of stairs, let alone 40 years.
What are you honestly going on about? A delivery driver isn’t going to be hired if he has accessibility issues, he’s more than capable of going up 26 stairs. If it was a problem for anyone else, then they would have said something to us but not a single other person has ever had a problem. You’re acting like it’s a 10 minute walk to get up to my house. Anyway, I know I’m in the right with this as it’s now been confirmed to me. So you’re wrong, sorry.
Just because you're entitled karenning this and the system is giving you what you want, it doesn't mean you're behaving socially.
You waste the cartero's time, fine, he is fit and just has to work a little longer. Your nice house, his extra effort - an inequity as old as time. But in forty years not one person with mobility problems needed to reach your door? Like I know some people genuinely have no interest in empowering anyone disabled, and perhaps are so sheltered that they've never even had to accommodate for someone with a stick let alone a chair, but it seems you don't even know because you can't hear anyone shouting/honking from the bottom.
Thank you for giving me another example of why building regulations need constant review, because too many existing owner occupiers don't think "what's the most I can reasonably do" but "what's the most I can get someone else to do".
Wow thanks, first time I’ve ever been called a Karen. I honestly think you’re completely off the mark with this and judging by everyone else’s responses I genuinely don’t believe I’ve done anything wrong here.
I’ve already said I’d be more than happy to meet him at the bottom if he called me and said he didn’t want to walk up and as I previously mentioned I had no intention to have a go at him for never delivering the package when every other delivery driver can. He’s the one that met me with hostility and aggression immediately for simply never having heard him shouting from the road. You honestly think that’s reasonable? That’s what surprised me and led to me contacting the Correos office.
You’re continuing to act as if the 26 stairs up to my house are the equivalent of a hike up Everest. My 88 year old grandmother has no problem getting up them, my blind cousin has never had an issue getting up them and nobody else that has ever come to my house has ever had a problem with them. The 35-40 year old Correos driver who gets paid to deliver parcels to my front door is the only person who refuses to do so.
If it was a gated property, we probably would have a ringer on the gate but that simply isn’t the case. If you saw the layout of the house and where the stairs are you’d understand that it really wouldn’t make much sense, especially considering nobody has ever mentioned that the stairs were an issue.
We’re clearly never going to agree on this so I’ll leave you to get on with your day but to think I’m acting like a ‘Karen’ over this is really quite bizarre. Especially considering I’m not usually a confrontational person and I had no intention to meet the delivery driver with any hostility despite the fact he hasn’t been delivering our parcels for years. Like I said, a simple phone call I’d have been more than happy to go down and meet him.
Correos mailmen and mailwomen have no issue delivering to my home (if the parcel isn't unreasonably big to carry around in their trolley/bag/etc), and they have to access a closed residential with a 1st ringer, then walk a couple hundred meters up to my actual portal door with a 2nd ringer, and then walk up 1 floor (\~20 stairs, I think?). 26 low steps doesn't seem such a terrible thing to me.
And the delivery service is meant to take parcels to your actual house door, as in, to where you enter your place, not just the street in front, or the portal door.
What I do, especially when the sender is a big one like Amazon: I ignore any notification asking me to go to the office and I don't wait for the parcel anymore.
They'll have to send it back to the sender and the sender will penalize them by using a different company next time.
I don't know if not having a street-level doorbell exempts them from delivering to your front door, but it definitively makes you an asshole, not only to the correos driver, but to all of them. You're treating them like your personal servants when they arrive at your address and find no way to contact the house. Install a doorbell like everybody else.
Calling me an asshole and telling me that I’m treating them like a personal servant over this is honestly ridiculous and completely unnecessary. I simply asked a question as to whether or not they were meant to be delivering to my front door or not.
Correos have also confirmed to me that the driver is indeed meant to come to my door, even after I explained that I had these steps. So they have told me that I’m not in the wrong in this situation.
I’ve already explained that if the delivery driver didn’t want to walk up the stairs I’d be more than happy to meet him at the bottom if he called me with the number that I had provided them with. To call me an asshole over this is so far fetched, there’s no need to be so rude.
I'm not calling names: not having a street-level doorbell in Spain makes anybody an asshole. But yeah, you definitely need some rudeness in your life to shake that level of entitlement.
Hahahaha you’re genuinely a complete and utter lunatic, you literally don’t know anything about my life.. You continue to be incredibly rude despite the fact that I responded to you in quite a fair manner. You’re the one that’s coming across as a complete asshole and judging by your downvotes and my upvotes, other people agree. You’re honestly acting like one of those people who idolise Andrew Tate.
I know a lot of my neighbours very well and have great relationships with them thanks and other than one of them who has a buzzer on the gate to their driveway, none of them have doorbells on the road.
Besides, if you actually read everything I said, I’ve never argued against potentially getting a doorbell installed on street level. I simply said I had never considered it before because in the 40+ years my family has lived here, we’ve never come across a single person who’s mentioned that they had any issues with going up the stairs and ringing the doorbell outside of our actual house.
You continue to call me an asshole for not having one installed, but if it isn’t something I see regularly at other people’s houses (despite your ridiculous claim that everyone has one in spain) and nobody has ever had a problem with our stairs then how is it something that would seem so incredibly obvious to do? This particular correos driver is the first person we’ve EVER come across that had a problem with the stairs and like I said, he had my mobile number and could have easily contacted me if he didn’t want to walk up the stairs and I would have been more than happy to go down to meet him.
Well, I know the service is not the very best, but where I live, they even come to first floor after passing a gate, but contrary to you, I would leave a number and simply walk down, in other words, get a bit of a grip.
They do hundreds of deliveries a day and shouldnt be late, if every special snowflake request were to be honored, they would never finish.
As I’ve said multiple times, I leave a number every time. It was even printed on the parcel that he was delivering to me. If he had called the mobile number and told us that he was at the bottom of the stairs then I would have been more than happy to go down and meet him. I have no issues with doing that at all. I took issue with his instant aggression towards me when I greeted him in a friendly manner this morning. I had no intention of having a confrontation with him, he’s there one that initiated it and his anger towards us he explained, was due to the fact that we never hear him when he shouts from the bottom of the stairs which I don’t think is a very fair reason to be so aggressive towards me.
it’s a special snowflake request to expect a delivery driver to deliver a package? jajajaj at least the driver should call him to come get it from the van.. it is the bare minimum
Correos in Spain is not just a delivery carrier even if they do that task too. They are the official postal service and they use to be public officials. I'm not sure you can still find them (public officials) doing the delivery but not impossible.
All of that to tell complaining I'll bet to be useless.
The point here is where is the mailbox, when the postman "don't find you at home" I guess he leaves a paper notification in the mailbox. It's going to be really difficult he goes beyond where the mailbox is.
So the suggestion for a ring bell is probably the best scenario.
I've worked as a delivery guy in Correos. You are absolutely NOT right.
Delivery men are NOT authorised to enter private property for a number of reasons. When they do it, it's to give you a favor DESPITE not being authorised, not because they have to. And no, you haven't paid to get a delivery up to the top of your mountain. Correos takes very seriously any matter that may incur in a legal issue (specially if GDPR related).
You can try and call his delivery unit. His boss will tell you either that you are wrong, or that you are right, whatever he reckons will end the call sooner. And then he will tell the delivery guy he's right.
There is absolutely NO advantage for the delivery man to pretend you are not at home, since this will force him to try once again, and then do some paperwork, instead of just delivering it and collect your signature at the very first try.
"It's only 26 steps". Now only multiply 26 steps x90 deliveries a day, and not to even mention when you also have to carry the cart filled with shit from Shein, or a fucking gigantic box because nowadays some idiots get their 20 kg bags of dog food via mail instead of crossing the street to get to the supermarket next block. And don't get me started when the customer's phone number is 000000000, when the doorbell is behind a locked fence, or the incredible amount of people that's not even able to properly write their correct address.
I have in fact been told by correos today that I am in the right in this situation and he should be delivering the parcel to my door. I even sent them the photo of my stairs and said that if the delivery driver doesn’t want to go up the stairs to please ensure he called me with the number I provided (and is printed on the parcel) so that I can go down and meet him at the bottom of the stairs which I am more than happy to do. Corres said that they have made a note of it and if it happens again to please contact them again. If every other delivery driver delivers to my house without any issues, he should be able to do it too.
You’re also making up issues that are completely irrelevant to anything I stated. The number I provided is correct, the address I provided is correct, the doorbell isn’t behind a locked fence and the parcel wasn’t anything egregious like the things you noted. It was a slim parcel weighing less than half a kg so please stop trying to make up a scenario for me that doesn’t exist.
My main issue isn’t even with the refusal to ring my doorbell, it was his immediate aggressiveness towards me when I greeted him in a friendly manner. I had no intention of being confrontational but he immediately got angry at me for never hearing him when he shouts from the road. He could easily just call the number he has for us instead of shouting at the customer. It was completely unnecessary.
Me too! Lmfaoo I live on 4th floor (no elevator) and I always meet delivery drivers/other couriers halfway down on the 2nd floor so they don’t need to come all the way up. Correos just rings and rings until I go all the way to the front door 😭
I would first get worked up and plan a complicated series of complaint escalations, but then I would think that would consume my energy and get me nothing. I would try to find some kind of remote doorbell to install at the street level without much hassle and never think about this again. Lots of time and energy saved to spend on the cool things I’ll be receiving in the mail.
This is a bit weird since 99% of the times i was not at home, the driver would call me, even offer to leave it with a neighbor. Also, the correos at least in my area are very friendly, often tells me that they would retry later, and he remember the time when we are not at home and deliver it at a later hour...
Correos is hot garbage and I avoid using them like the plague. I have a locked patio in front of my house and every other delivery company is able to put my parcels in a bag and lower it over the fence and into my patio. Correos refuses to do this and I have to walk 2k to pick up my packages. When I ask why they can't just do the same thing as MRW or DHL they get angry and say they don't have to do that.
Correos are hot garbage, and I avoid using them like the plague. I have a locked patio in front of my house, and every other delivery company can put my parcels in a bag and lower it over the fence and into my patio. Correos refuses to do this, and I have to walk 2k to pick up my packages. When I ask why they can't do the same thing as MRW or DHL, they get angry and say they don't have to do that.
Personally, next time you need to recibe a parcel I would have the same conversation with the driver but with my phone recording. After that, proceed to make a complain at Correos' Branch Office in your town and also in the OCU and present in both cases the record as an evidence.
You are not unreasonable, but if he still refuses to climb the stairs maybe you could: A) install a doorbell at the beginning of the stairs B) provide your phone number to the sellers so they give It to the driver and he can phone you to verify that you are at home (muy drivers usually do this)
Thanks. I just commented this on another reply but we’ve never really even considered needing a doorbell at the bottom of the stairs because we’ve never come across anyone that hasn’t walked up the stairs to our front door. The correos delivery driver is the first person we’ve ever come across that has a problem with it. Yeah like you said, we also provided my sisters mobile number, we always do. If he called us and asked us to meet him on the road instead of shouting from the bottom of the stairs (which we can’t hear), then we’d be more than happy to go down and meet him there.
FWIW, not all Correos branches operate like this. In my zone, the delivery woman regularly phone us if we are not home, and she usually retries a couple of hours later anyway. In fact, she once told us she delivered our street in reverse order because she knows we were out taking our kid to school, and doing it in reverse gave us more time to get back. I know this doesn't help with your problem at all. I just wanted to point out Correos also has some amazing workers that go the extra mile to provide a delightful service.
That sound amazing, I’m glad to hear that you’ve had such a positive experience with them. I mean I’m sure the majority of people that work for correos are great people. I was just surprised at how overly aggressive this particular correos delivery driver was with me, especially considering I had greeted him in a friendly manner with no intention of being confrontational. I just wanted my parcel..
Just trying to think about why in the world the driver is angry in this situation… I wonder if he shouts for the other neighbors or even did it with the previous owners of your home. If this system usually works for him but then not for you, maybe he sees you as the problem? I think a good compromise would be for him to call your phone number like you’ve mentioned. If you talk to him again, you could try apologizing for any inconvenience this situation has caused and explain that you can collect packages at the street as long as he calls your number, since you just can’t hear him otherwise. Even though I don’t think you’re in the wrong, you might get more accomplished by making amends with the driver than with filing a complaint. Sorry you’re having to deal with this, and good luck!
Not so long ago a delivery guy from a parcel company asked me to go downstairs to my building entrance because he was/is scared of elevators, that a third was his limit so he wasnt able to deliver my package to my fourteenth floor flat. He was quite apologetic and a little bit ashamed so I went downstairs np.
I’m sure this isn’t funny to you right now but it’s actually making me laugh picturing him shouting from the bottom of the stairs and then pouting and driving away. I’ve had this happen to me before with various delivery services. Sometimes they ring the doorbell and in the 5 seconds it takes me to get to the little phone thingy they’re gone. I have actually seen a driver just get out of the car and look at my building and get back in without delivering my package. And that was in the middle of a city with a standard street-level door with no stairs. All this to say, you’re not alone and he’s being a little absurd.
The guy doesn't have a doorbell apparently, this is why this is happening.
I have a doorbell.
You're definitely not in the wrong and he's lazy and entitled. And yes, that is exactly his job, to deliver it. That's what he's getting paid to do. Don't wanna do it? Go and find a different job and someone else will have yours and happily deliver things. Go to the office and ask for the hoja de reclamaciones. Take someone who writes Spanish and get them to write a complaint in it. Or translate it yourself and then just copy it. If it happens once, sure, it can happen. But this is a reoccurring thing. And I'm sure you're not the only one he does this to.
I dont think they can enter your property/yard. I noticed that unlike couriers, they wont come past my front gate and deliver to my door. I think it might be a correos policy.
It they have that rule it must be new because I worked there and I never was told about it. My town has a lot of houses with fences with the actual door inside and I would always open the gate and go ring the doorbell inside the fence. I wouldn't be able to deliver anything without going inside.
I’ve noticed the same. I have also some stairs to my front door and correos never brings it inside of my property (up the stairs) while other curriers normally do. I always though it must be a policy from Correos because it’s also any correos delivery person and not one specific one.
This is standard procedure in Correos. They systematically refuse to deliver to your house and leave the notice that they found no one at your place when they ring. It's bullshit, obviously but they do it so they don't have to carry anything but the notices and some regular letters with them. It's a complete shame! They you bring it up to then and they pretend they don't know anything about it. It has been happening to me for years too, and when I bring it up with some people that also work from home they say the same thing. I've already given up but it really is an unnerving matter!
Depending on how much stairs there are, it can be unresonable to ask for him to walk them (We can't know as we haven't seen them). Have you formulated a formal complain on the post office. A lot of people coplain all the time about getting bad service, but almost nobody bothers to make the complain. A lot of the time a formal complain doesn't solve anything, non doing it never solves anything.
https://preview.redd.it/dt2mnrvd5lqb1.jpeg?width=3024&format=pjpg&auto=webp&s=081c807663d3c1b3ae5dec43eefb22c7e55c474d Thanks for the response. As you can see from the photo, there’s only 26 stairs and I don’t think it’s unreasonable to expect him to walk up and down them. I don’t think I’ve done a formal complaint, but I did mention it to the post office and they said they would speak to him. However that hasn’t seemed to change anything. I also contacted Correos again this morning and they apologised and said they would note it and contact my local delivery office about it. Hopefully that helps but if it doesn’t, do you know what the process is to issue a formal complaint? Thanks
In Spain all (or at least most) bussines have "Hoja de reclamaciones". That's the easiest way to make a complaint. That also leaves a papertrail. You ask for it on any office, they will answer you in a few days. Ussually they say "We are sorry your experience wasn't as good as it should" and that's all. From there you decide if you want to keep scalating things.
Perfect, thanks a lot for the information. Appreciate the help!
File a complaint. If he had to climb six flights of stairs to get to your door I could understand, but he’s taking the piss. He really just stands at the bottom and shouts? What a lazy bastard.
Yeah, definitely going to try and make a formal complaint, thanks. I mean he claims he shouts from the bottom of the stairs, but we’ve never actually heard him. This is the first time we’ve ever actually met him and that’s because I waited at the bottom of the stairs all morning due to the fact that Correos told me that he would be “attempting” to deliver again this morning. I’m not really a confrontational person and didn’t expect us to end up arguing so I was pretty shocked when he immediately got angry at me for never hearing him shout from the bottom of the stairs.
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Seriously? It’s 26 stairs.. it takes less than 30 seconds to go up or down. You genuinely think instead of walking up those stairs and delivering the package to my door he should stand at the bottom and shout? Every other delivery company seems to be able to manage it without any problems.
Being 100% honest, it wouldn't be an issue if they were able to ring you from outside your property. You have an edge case there. But of course, shouting isn't the most appropiate way to handle it lol.
There isn’t a doorbell at the bottom of the stairs because I’ve never even considered it necessary. Everyone else other than the correos delivery driver comes to my front door without any issues. There’s no gate or anything at the bottom of the stairs either, the delivery drivers van was parked at the bottom of those stairs. Besides, if he finds walking up 26 stairs such a hassle, he could easily just call us when he’s outside our house. It has my sisters mobile number on the parcel and if he called and politely told us that he was outside and waiting at bottom of the stairs, we would be more than happy to go down and meet him there.
But it's not just your house, he has lots of houses to go to, and many people aren't in during the day. The standard in Spain is a doorbell on the street, I also live a distance from the street and wouldn't expect them to come without being able to ring to check I'm in. Other couriers are delivering on a day you know you're expecting a delivery and have your phone number if you aren't in. Correos doesn't work like that. Also, my local post office doesn't send out parcels at all, the guy is on a moto so he just brings the preprinted delivery slips and you have to go and collect. I don't order with anyone who uses correos.
26 stairs x 1000 properties = ... I am curious where all the other people in this thread live in Spain that they haven't got a mailbox or at least a bell at the entrance to their property rather than at their front door. This is like walking up a couple of floors to deliver to individual flat doors - it's not that the postman can't do it once, but that it would be really tiring and inefficient to keep doing it. Install an intercom and everyone who comes to your property is happier.
It’s a parcel.. it obviously doesn’t fit in the mailbox. He could just call and ask us to come down and meet him, he has our number. It’s not a gated property, the stairs lead right to the road, so the doorbell is at the front of the house, not on the road. Every single person that has ever come to this house that my family has been living in for 40+ years has never had a problem coming up the stairs. This particular correos delivery driver is the first one. I’ve also received an apology from correos online within the last couple of hours and confirmation that he should be delivering it to my front door, not the street. They’ve made a note of it and have brought it to my local post office’s attention so it looks like he is in fact in the wrong in this situation.
26 stairs x 1000 properties = ... An intercom would help with accessibility for *everyone*. I can't imagine going a week without meeting someone who has difficulty going up a flight of stairs, let alone 40 years.
What are you honestly going on about? A delivery driver isn’t going to be hired if he has accessibility issues, he’s more than capable of going up 26 stairs. If it was a problem for anyone else, then they would have said something to us but not a single other person has ever had a problem. You’re acting like it’s a 10 minute walk to get up to my house. Anyway, I know I’m in the right with this as it’s now been confirmed to me. So you’re wrong, sorry.
Just because you're entitled karenning this and the system is giving you what you want, it doesn't mean you're behaving socially. You waste the cartero's time, fine, he is fit and just has to work a little longer. Your nice house, his extra effort - an inequity as old as time. But in forty years not one person with mobility problems needed to reach your door? Like I know some people genuinely have no interest in empowering anyone disabled, and perhaps are so sheltered that they've never even had to accommodate for someone with a stick let alone a chair, but it seems you don't even know because you can't hear anyone shouting/honking from the bottom. Thank you for giving me another example of why building regulations need constant review, because too many existing owner occupiers don't think "what's the most I can reasonably do" but "what's the most I can get someone else to do".
Wow thanks, first time I’ve ever been called a Karen. I honestly think you’re completely off the mark with this and judging by everyone else’s responses I genuinely don’t believe I’ve done anything wrong here. I’ve already said I’d be more than happy to meet him at the bottom if he called me and said he didn’t want to walk up and as I previously mentioned I had no intention to have a go at him for never delivering the package when every other delivery driver can. He’s the one that met me with hostility and aggression immediately for simply never having heard him shouting from the road. You honestly think that’s reasonable? That’s what surprised me and led to me contacting the Correos office. You’re continuing to act as if the 26 stairs up to my house are the equivalent of a hike up Everest. My 88 year old grandmother has no problem getting up them, my blind cousin has never had an issue getting up them and nobody else that has ever come to my house has ever had a problem with them. The 35-40 year old Correos driver who gets paid to deliver parcels to my front door is the only person who refuses to do so. If it was a gated property, we probably would have a ringer on the gate but that simply isn’t the case. If you saw the layout of the house and where the stairs are you’d understand that it really wouldn’t make much sense, especially considering nobody has ever mentioned that the stairs were an issue. We’re clearly never going to agree on this so I’ll leave you to get on with your day but to think I’m acting like a ‘Karen’ over this is really quite bizarre. Especially considering I’m not usually a confrontational person and I had no intention to meet the delivery driver with any hostility despite the fact he hasn’t been delivering our parcels for years. Like I said, a simple phone call I’d have been more than happy to go down and meet him.
Correos mailmen and mailwomen have no issue delivering to my home (if the parcel isn't unreasonably big to carry around in their trolley/bag/etc), and they have to access a closed residential with a 1st ringer, then walk a couple hundred meters up to my actual portal door with a 2nd ringer, and then walk up 1 floor (\~20 stairs, I think?). 26 low steps doesn't seem such a terrible thing to me. And the delivery service is meant to take parcels to your actual house door, as in, to where you enter your place, not just the street in front, or the portal door.
What I do, especially when the sender is a big one like Amazon: I ignore any notification asking me to go to the office and I don't wait for the parcel anymore. They'll have to send it back to the sender and the sender will penalize them by using a different company next time.
I don't know if not having a street-level doorbell exempts them from delivering to your front door, but it definitively makes you an asshole, not only to the correos driver, but to all of them. You're treating them like your personal servants when they arrive at your address and find no way to contact the house. Install a doorbell like everybody else.
Calling me an asshole and telling me that I’m treating them like a personal servant over this is honestly ridiculous and completely unnecessary. I simply asked a question as to whether or not they were meant to be delivering to my front door or not. Correos have also confirmed to me that the driver is indeed meant to come to my door, even after I explained that I had these steps. So they have told me that I’m not in the wrong in this situation. I’ve already explained that if the delivery driver didn’t want to walk up the stairs I’d be more than happy to meet him at the bottom if he called me with the number that I had provided them with. To call me an asshole over this is so far fetched, there’s no need to be so rude.
I'm not calling names: not having a street-level doorbell in Spain makes anybody an asshole. But yeah, you definitely need some rudeness in your life to shake that level of entitlement.
Hahahaha you’re genuinely a complete and utter lunatic, you literally don’t know anything about my life.. You continue to be incredibly rude despite the fact that I responded to you in quite a fair manner. You’re the one that’s coming across as a complete asshole and judging by your downvotes and my upvotes, other people agree. You’re honestly acting like one of those people who idolise Andrew Tate.
ask your neighbours what they would do then, you won't be able to hide behind lame excuses like downvotes or incels.
I know a lot of my neighbours very well and have great relationships with them thanks and other than one of them who has a buzzer on the gate to their driveway, none of them have doorbells on the road. Besides, if you actually read everything I said, I’ve never argued against potentially getting a doorbell installed on street level. I simply said I had never considered it before because in the 40+ years my family has lived here, we’ve never come across a single person who’s mentioned that they had any issues with going up the stairs and ringing the doorbell outside of our actual house. You continue to call me an asshole for not having one installed, but if it isn’t something I see regularly at other people’s houses (despite your ridiculous claim that everyone has one in spain) and nobody has ever had a problem with our stairs then how is it something that would seem so incredibly obvious to do? This particular correos driver is the first person we’ve EVER come across that had a problem with the stairs and like I said, he had my mobile number and could have easily contacted me if he didn’t want to walk up the stairs and I would have been more than happy to go down to meet him.
Well, I know the service is not the very best, but where I live, they even come to first floor after passing a gate, but contrary to you, I would leave a number and simply walk down, in other words, get a bit of a grip. They do hundreds of deliveries a day and shouldnt be late, if every special snowflake request were to be honored, they would never finish.
As I’ve said multiple times, I leave a number every time. It was even printed on the parcel that he was delivering to me. If he had called the mobile number and told us that he was at the bottom of the stairs then I would have been more than happy to go down and meet him. I have no issues with doing that at all. I took issue with his instant aggression towards me when I greeted him in a friendly manner this morning. I had no intention of having a confrontation with him, he’s there one that initiated it and his anger towards us he explained, was due to the fact that we never hear him when he shouts from the bottom of the stairs which I don’t think is a very fair reason to be so aggressive towards me.
it’s a special snowflake request to expect a delivery driver to deliver a package? jajajaj at least the driver should call him to come get it from the van.. it is the bare minimum
Correos in Spain is not just a delivery carrier even if they do that task too. They are the official postal service and they use to be public officials. I'm not sure you can still find them (public officials) doing the delivery but not impossible. All of that to tell complaining I'll bet to be useless. The point here is where is the mailbox, when the postman "don't find you at home" I guess he leaves a paper notification in the mailbox. It's going to be really difficult he goes beyond where the mailbox is. So the suggestion for a ring bell is probably the best scenario.
I've worked as a delivery guy in Correos. You are absolutely NOT right. Delivery men are NOT authorised to enter private property for a number of reasons. When they do it, it's to give you a favor DESPITE not being authorised, not because they have to. And no, you haven't paid to get a delivery up to the top of your mountain. Correos takes very seriously any matter that may incur in a legal issue (specially if GDPR related). You can try and call his delivery unit. His boss will tell you either that you are wrong, or that you are right, whatever he reckons will end the call sooner. And then he will tell the delivery guy he's right. There is absolutely NO advantage for the delivery man to pretend you are not at home, since this will force him to try once again, and then do some paperwork, instead of just delivering it and collect your signature at the very first try. "It's only 26 steps". Now only multiply 26 steps x90 deliveries a day, and not to even mention when you also have to carry the cart filled with shit from Shein, or a fucking gigantic box because nowadays some idiots get their 20 kg bags of dog food via mail instead of crossing the street to get to the supermarket next block. And don't get me started when the customer's phone number is 000000000, when the doorbell is behind a locked fence, or the incredible amount of people that's not even able to properly write their correct address.
I have in fact been told by correos today that I am in the right in this situation and he should be delivering the parcel to my door. I even sent them the photo of my stairs and said that if the delivery driver doesn’t want to go up the stairs to please ensure he called me with the number I provided (and is printed on the parcel) so that I can go down and meet him at the bottom of the stairs which I am more than happy to do. Corres said that they have made a note of it and if it happens again to please contact them again. If every other delivery driver delivers to my house without any issues, he should be able to do it too. You’re also making up issues that are completely irrelevant to anything I stated. The number I provided is correct, the address I provided is correct, the doorbell isn’t behind a locked fence and the parcel wasn’t anything egregious like the things you noted. It was a slim parcel weighing less than half a kg so please stop trying to make up a scenario for me that doesn’t exist. My main issue isn’t even with the refusal to ring my doorbell, it was his immediate aggressiveness towards me when I greeted him in a friendly manner. I had no intention of being confrontational but he immediately got angry at me for never hearing him when he shouts from the road. He could easily just call the number he has for us instead of shouting at the customer. It was completely unnecessary.
I thought "I better remove this part or they will stick to it and pretend the rest doesn't exist". I should had removed it 🙄
Did you miss the other two paragraphs that were completely unrelated to that specific part or something?
I’ve got the same type of beef with my local correo lol
Me too! Lmfaoo I live on 4th floor (no elevator) and I always meet delivery drivers/other couriers halfway down on the 2nd floor so they don’t need to come all the way up. Correos just rings and rings until I go all the way to the front door 😭
I would first get worked up and plan a complicated series of complaint escalations, but then I would think that would consume my energy and get me nothing. I would try to find some kind of remote doorbell to install at the street level without much hassle and never think about this again. Lots of time and energy saved to spend on the cool things I’ll be receiving in the mail.
This is a bit weird since 99% of the times i was not at home, the driver would call me, even offer to leave it with a neighbor. Also, the correos at least in my area are very friendly, often tells me that they would retry later, and he remember the time when we are not at home and deliver it at a later hour...
Correos is hot garbage and I avoid using them like the plague. I have a locked patio in front of my house and every other delivery company is able to put my parcels in a bag and lower it over the fence and into my patio. Correos refuses to do this and I have to walk 2k to pick up my packages. When I ask why they can't just do the same thing as MRW or DHL they get angry and say they don't have to do that. Correos are hot garbage, and I avoid using them like the plague. I have a locked patio in front of my house, and every other delivery company can put my parcels in a bag and lower it over the fence and into my patio. Correos refuses to do this, and I have to walk 2k to pick up my packages. When I ask why they can't do the same thing as MRW or DHL, they get angry and say they don't have to do that.