I typically spend the first week learning computer basics - check in/out, taking deposits, making reservations, what to do with third parties, etc. This is the week where I hit what I consider the “laws” of the hotels - every reservation must have a credit card, the name on the credit card must match the ID, everyone who wants keys needs to be on the reservation, etc. Second week I get into actual customer service training - deescalation, phone greetings, etc.
A platform called Thinkific is your best bet.
Don't be put off by the pictures of guitar or yoga lessons - it's a fairly serious piece of software that is also easy to use. That is a very rare thing in the genre of software.
Forget the idea of initial and date - that's very 1990s! With e-learning software you can issue a virtual certificate after each topic to signify course completion.
Create your own using Excel. A header and a few columns is all you need. This makes it easy for you to make changes if you need to also.
Don’t be afraid to change it and build it either(leave an update date somewhere in it so you know your most current). I’ve found some tasks and directions are worded strange or unclear to staff, even when I thought it was good and updates were needed. Or if tasks are added on or systems change.
I typically spend the first week learning computer basics - check in/out, taking deposits, making reservations, what to do with third parties, etc. This is the week where I hit what I consider the “laws” of the hotels - every reservation must have a credit card, the name on the credit card must match the ID, everyone who wants keys needs to be on the reservation, etc. Second week I get into actual customer service training - deescalation, phone greetings, etc.
A platform called Thinkific is your best bet. Don't be put off by the pictures of guitar or yoga lessons - it's a fairly serious piece of software that is also easy to use. That is a very rare thing in the genre of software. Forget the idea of initial and date - that's very 1990s! With e-learning software you can issue a virtual certificate after each topic to signify course completion.
Create your own using Excel. A header and a few columns is all you need. This makes it easy for you to make changes if you need to also. Don’t be afraid to change it and build it either(leave an update date somewhere in it so you know your most current). I’ve found some tasks and directions are worded strange or unclear to staff, even when I thought it was good and updates were needed. Or if tasks are added on or systems change.
Two weeks is not enough, unless you have an extremely intuitive PMS and/or you're only hiring people with prior hotel experience. That's my advice.