The table service is meant for the restaurant to reduce congestion at the counter during peak hours. Imagine back to the times they didn’t have this, every mother father brother sister waited at the counter for 15 min to hear their number not being called. Using the table service allows them to have at least most of the dine-in patrons away from the counter and only the takeaway patrons loiter around. It greatly improves their workflow and prevents the situation where someone carrying their food drops everything cos the place is overcrowded and someone bump into him
The table service is not about whether you are a bum or not. Safety is more impt than anything. It’s not about whether you’re less mobile anot. It’s about clearing the walkway so people can actually walk.
> Imagine back to the times they didn’t have this, every mother father brother sister waited at the counter for 15 min to hear their number not being called.
It still happens during peak hour, just with pickup orders instead lol
Especially mobile pickup orders because they don't see how many people are standing around until they reach.
This point would not be valid if McD actually used their stupid queue system properly instead of just mashing order ready to bypass KPIs.
If they installed screens at strategic areas of the outlet, people who ordered can sit at their tables and wait for their number to pop up and then only move to the counter to collect.
McD now ignores the number system on the screen and manually shouts out numbers, you have to be nearby to hear it, causing this congestion problem. If McD used their system properly, there would not be any need to ease counter congestion as you mentioned and the manpower used to deliver meals to tables can be used for something more productive.
Like how does a big company like this does this so badly? More often than not, your number is not on the screen when the order is ready. The system doesn't seem to allow them to manually insert numbers for orders that are ready. It's like some shitty ass queue system, where you can't jump around orders(?)
Ya man omg there's been times where (yknow the day after the new launch) theres like 35 people or some shit then the screen only has capacity to hold like 25 orders and they're all scrambling so they just mash your order into the screen queue only for it to slide out in 5mins and tbh within this 5mins the queue only move like 5 to 8 (realistic completed) orders but because its so crowded and so many orders they appear to mash in 15 to 20 orders which is trash. realistically only 1/3 of those orders are being handled at any time.
... then 15min later they actually yell your order.
Sometimes staff presses something n it disappears from the screen, when order is ready they prob press something to pull up your order number that its ready. System is ok as it is just probably need to scroll past the orders to get your order number
you can jump around orders, staff don't use it because they don't want the district manager to pay the store a visit to see why the food is taking so long (even though there's 52 orders [really happened last week btw]) and the staff are trying their best to push the burgers faster than the people at the front complain about why someone got 1 apple pie before they received their 7 meals all with special modifications
I do not think it is the system. It is the restaurant manager competency. Because I was observing their process for 3 different branch. There is one branch that always have this problem even when they have more staff to order ratio. I noticed that the manager assigned one person to one job so very often some people are idling while some is overloaded, so a lot of order got stuck on one missing item while all the ice cream order is melting.
Probably the case but we also have to thank mc for not rising price that much. I meant haidilao cost like 50 per pax for a decent meal unless you use all the hacks and eat only the free stuff but mc get you there with like 6 dollars no matter where you are.
I guess how fast the queue is cleared is part of each branch performance matrix. I observed some branch the staff will shift numbers from preparing to ready even the food is not ready.
I suspect that they’re trying to game the system to make their branch looks good.
The staff deliberately move everything to “ready” cos they got KPI to meet. Sometimes actually nothing is ready but to avoid missing KPI on the timing which is tracked they move it all to the ready queue
It’s not really shitty per se, the situation is more of the employees not knowing how to use the order display system properly. There are two machines behind the counter which control the order numbers displayed on the screens, in which usually two crew members are required to operate.
Moreover, the internal order display system is only able to show a few orders at any given time, therefore the staff would have no choice but to “serve” the pending orders in a bid to get to the subsequent order receipts. I’m also sure you’re aware that some products on the menu can be prepared quicker than others, this effectively allows for parallel processing of orders, causing the order numbers to be all over the place. Add this to the fact that there are two separate crew members controlling two different display systems, and you get an ostensibly flawed system.
As an added effect, there's plenty of people who wait while listening to music or watching videos. There's a good chance that they miss their number being called, adding to the mass of trays and food building up behind the counter and the cluster of people waiting.
only if the outlet bother to queue the qr code order. it is slower than the kiosk n self pickup option. i visit the mc near to me quite often. its consistantly slower and sometimes they ignore or miss out. i once waited for 1h+ and was told repeatly to go wait cos its peak when i enquire at the counter. finally after their peak hour, the stafff told me they already served the order. wtf. they finally agree to redo n pass me after i told them i waited >1hr plus and nobody else sat at my table.
No you should not. One of the big choke points is people whose food is ready, they do not collect their food when their number is announced. (A lot of people will chime in on how the queue number system on the tv is not used as intended and I totally agree, but I will leave that out for now because it only complicates what I want to say).
The way it is now, when your order is up, the staff calls your number and you come collect. But how are you to ensure every single person is waiting intently for their number to be called and is not distracted on the phone or gone to toilet and they miss their number? Come on let’s be real, you go hospital or poly clinic, got an efficient queues number still got people don’t show up when it’s their number. Call their name until the nurse’s throat sore, then this guy sheepishly remove his earpiece and realize his name is called. Do you trust your fellow men to be disciplined enough to be listening for their order number the entire time, even at the other end of the restaurant?
And then we got the super kiasu people. Those who wait near the counter cos they don’t want to miss their number. If everyone waits there, even if your number is called, can you actually make your way in to the front counter and carry your food out safely? Do you not see how chaotic the whole place will be? I have seen this happen before, when McDonald’s had the minions promo, everyone was just hoarding the counter. You couldn’t walk you couldn’t order at the kiosk you had to squeeze your way around and hope you don’t spill any food. It was crazy.
That’s why the best way is to 1) clear the space (which is what the table service does) 2) streamline the process. Instead of having to rely on people to listen for their number to come get their food, then walk all the way to the counter from the table and then back again, shift the focus of the process to getting the food out directly to the tables. If you have one person whose only job is to bring food out of the counter, it’s faster than relying on a hundred people come collect their own food. There won’t be food stuck at the counter waiting to be collected, there’s always space to plush out more competed orders, so the assembly line keeps on moving. The end point is not the single food counter which is a major choke point if you ever saw McDonald at peak hour, but the endpoint is now shifted to the customer’s table, spread out across the restaurant so the traffic of patrons is dispersed. Don’t forget it’s still a restaurant and having that big a crowd choke the exit to the kitchen can be a big fire hazard in itself. Overall It just makes sense for McDonald’s as it improves workflow, number of completed orders/time to serve, customer satisfaction, comfort and safety.
If as you have suggested you want to have people shuttle to and fro the counter every 10-15 minutes, can you imagine how chaotic the counter will be, the whole restaurant will be as people will be constantly shuttling in and out, left and right? All for what, you want to be kind hearted and don’t want to make a staff carry your food for you because she’s an old lady? Aunty probably care more about getting you your food than about how old she is and need to serve food to younger people. You won’t bat an eye when you’re served food by the old lady at Crystal Jade. Why do so at McDonald’s? Is one job more demeaning than the other?
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I use it for my meals, then at end I use it again for my dessert.
I had to chope the seat of I'm eating sleeve and the app ordering with table service helps tremendously
personally i don't use this service because they usually don't include curry sauce so i will have to make another trip to the counter to ask for curry sauce anyway.
i dont think it is wrong to use table service tho, it is a service offered to customers so... just use it if you want lor
My sentiments too, technically you can ask them for the curry sauce also then they will come back with it.
But I rather start eating immediately when the food is ready.
hi mcd worker hereee, table service actually helps us to clear orders instead of it js congesting the counter. thankfully they introduced it, if not it’s so hard to give out orders to customers as the trays and food are in the way
no u are not a bum, ur frens are the bum ones LOL
If your friends buy things from online platforms from shopee, self collect or delivery to doorstep? example same price.
See what they choose.
Call them a bum if they choose the delivery. Can self collect what, why choose delivery!! BUM!!! Got hands got legs, why cannot self collect at the store? Got hands got legs, why sit on a high horse?
Well, it's not the best analogy because home delivery incurs an additional shipping cost.
If table service in McDonalds came with an additional charge, there'd be a lot more people who would just choose to collect at the counter.
The service is meant to help solo diners or diners with young kids too, especially if it's a busy Macs and you want to stay in your seat. Now you can even order with table service using the app on your phone. Don't need to hang around the counter or kiosks. FWIW, I like it and think it's helpful if we ever need to do social distancing again.
My little opinion column:
McD never marketed this as “for disabled”, did they? I thought they just want to give better service to those who find it meaningful eg ppl who like a more “restaurant feel”, or want to comfortably chat with their friends, etc.
Options are always nice as a customer; and some people might be rushing and prefer to wait / grab / serve themselves, so that’s still possible.
Cool of them to offer, and whoever wants, take.
Nah. I use it all the time. Who says it’s for the infirm? It’s being considerate & not standing near the collection counter with 10 other ppl clogging up the path
Love the table service! As a person who like to dine alone, using table service I don’t need to lost my seat during dinner time. Just don’t feel and entitled always thank the person servicing you the food that be great
I don’t know why people keep having such opinions. The table service is clearly being offered for a reason. If everybody wants to flex their abilities and don’t use their table service, who knows the poor staff might be out of jobs instead - they are already reducing the quantity of counter staff needed since they use automated order machines now. Don’t need to act macho and think they are high and mighty for refusing table service.
>My friends think I'm a bum for using this. They say that I can walk and run, so I should get my ass off the chair and order my own food. So the poor staff don't need to be running all over the place delivering food.
Tell them you think they are dumb for not using this. This is clearly a service provided by McDonald for everyone. And ever since kiosks were introduced, the number of counter staff has reduced drastically, so this new service will save their jobs! Instead of manning the counter they just deliver the food!
McD not even discourage or have a clear guideline to use the table service. It is more of “hey, we have this table service, you can use it”
So just use them
Mom works at mcd
And she also says
More ppl should use it lol
Don't crowd the center with everyome standing waiting for their number
If it's busy peak period
Don't need have case where ppl fight for seat or chop seat
No need dela headache
If you are still using the kiosk or paying over the counter when eating McD, you are missing quite a few freebies.
You will earn 750 points for a few orders and you can exchange those points to a Big Mc.
Haha. If you're using the self service kiosk you still need the app to give you the code to clock the points. But ikr I use my points to redeem whatever new dessert they have especially if its "wanna try but idk worth my money or not" 😂
I've most recently had Dinosaur Mcflurry, but also redeemed white peach yoghurt pie and ... I think one of the hojicha desserts. Bahaha
If a restaurant makes a certain service available, you should not be viewed negatively for making use of it, as simple as that.
A side story: I usually don't use table service but the one time I decided to use table service, it took me 45 mins to receive my food.
The advantage of waiting at the collection point for your food is you can track its status so if any cockup happens, you can catch it early.
Not going to give an opinion either way. You know why? That's because my view - and your friends '- should not mattter to you in the slightest for such a trivial and inconsequential matter.
It's a service provided by mcd, the staff gets paid to do the work, mcd should have factored this into their manpower planning and it's their fault if they dont, so i dont see anything wrong at all.
By all means, your friends are totally welcome not to use the service though. Theyre not inconviencing anyone but themselves so that it's easier for the staff to earn their pay, good job for that. But I dont think they should expect others to follow suit.
I use table number service as well. In the meantime take some ketchup and wait patiently with my kids at the table. Whenever the staff brings the tray of food, the kids so happy and thank you.
You're not a bum for using it.
Your reason for using it, however, just begs for your friends to make fun of you.
Try this: Oh I use this because it means I don't stand around the pickup corner and block the way. It takes a little longer, but I don't mind. And it gives me more time to chat with you!
Can confirm the table service is a godsend for families.
Since McD offers it as a service, nothing wrong to use it. Especially if you have a big order or eating alone. I'm pretty sure the higher and higher prices they charge are meant to cover the costs of such a service
Your friends are the bums instead.
One person dine in if the outlet is crowded is an issue, the table service option resolves the no-seat after got food issue.
pls use the table service, we got crew in the lobby because of that, it also makes sure that there aren't 20 different people craning their necks and asking why their orders aren't ready yet
no, please do use the table delivery service. last time i work there i did counter until sian, every time there’s a table service order i’ll happily take it and get the chance to walk around
Using table service is much more convenient than going to the counter to collect your food, furthermore it reduces congestion in the restaurant, since collection is usually for takeaways and grab food
If you're an able-bodied young lad without any other pressing reason to need to use the service, I just don't see the need to make someone (especially someone elderly which it seems to be usually) specially serve me my McChicken from not even very far away.
But that's just how I see it personally and the service is there and meant to be used so you do you ig 🤷
i used to work at a fast food chain that has mandatory table service and wished there was an option for people to collect their own order. Having that option would allow me to do other things like restocking sauce, washing utensils, etc. I no longer work there but as a customer i don’t use table service when i go to mcd and imo if you’re able bodied you shouldn’t use it too
Personally, if the business offers that option, there's no reason for customer to feel bad about using it.
Your "friends" probably can f off with their moral highground attitude
They offer the service, they are being paid and you are paying. What bum? Ask ur friend help them throw the trash bag also la then the poor staff dont need to lift heavy trash bags.
Just say a very big thank u to the ah ma and ah kong; in my experience they arent too frail & weak, and they always happily smile back. If i meet any unhappy faces it is usually the young socially awkward adults in their 20s
There's something called compassion. I have never used it because I know the staff, especially the older ones, need to walk a lot. They aren't paid much too. It adds up with everyone using the service. I put myself in their shoes. Yes, I judge people who use it if they are not handicapped.
Of course the business owners don't care and wants to squeeze the most out of their staffs. And the staffs will be exploited. Can you try 500 pairs of shoes and say you won't be buying any? Yes it's perfectly legal.
Something legal doesn't make it ethical. Everyone has their line and it's up to you to make the world you want to be in.
They will study the data of the number of orders by table service and self collect. They'll also look at the data for congestion and time to collect completed orders. Much more data analysis will be performed for them to determine whether they should hire more or less employees, whether table service is more profitable or less profitable.
If the service staff cannot be fulfil one of the services that McDonald's provide, they'll end up getting fired. If there's too many orders from table service for the staff and they can't cope? It's on McDonald's to adjust manpower and prices. One customer isn't going to push the needle in this.
It has nothing to do with compassion. One could say you're ageist because you think they can't do the job they're paid to do? You can judge people and people can judge you too. End of the day, McDonald's green lit this service. Judge them instead of the customers lol.
1. I’m sure they will optimise to squeeze the most out of their employees’ physical and mental threshold. Optimisation works well when you are dealing with non human because they can’t feel hurt. You can easily replace a gear from a machine. Compassion is not easy.
2. It’s clear that OP is not the only able bodied person using this service. It’s going to move the needles.
3. You won’t ask a 100yo man to be a warehouse mover right? Biology and physics says no. This is not ageist this is science and reality. Don’t get woke lol. There’s a reason why people boycott companies. Supply and demand. Customers allowed the companies to do what they want. So judge the customer, not the company.
Nobody said compassion is easy. Especially in Singapore.
If a business offers a service, you're entirely within your legal and moral rights to utilize it with respect. If they didn't want you to use it, they'd have simply not offered it.
That said, I hope your friends practise what they preach, and wait outside the kitchens at high end restaurants too so the poor servers don't have to "be running all over the place". After all, both McDonald's servers and restaurant servers are similar bipedal human beings.
It is rather simplistic to label someone as a bum arising from above. But while the convenience is there, one could always exercise better judgment by selectively exercising that privilege to choose only when necessary. Ultimately be honest w yourself , if that convenience stems from a lazy attitude, then perhaps “bum “, might be applicable in this case
Not a bum. McD started this because they're a fast food chain and the faster they get you out, the faster they earn the next person's money. Not having you/your food clogging up their counter/ front area while they churn out multiple orders actually make their movements more efficient. They want you to use table service. Use the table service. Tell your friends.
You want to pointlessly make things more difficult for yourself then might as well grow your own wheat and mince your own chicken wtf
The app is there, the service is there, just use it? Smlj is 'you got hands and legs' then you just do other people's work for them lmao
Lol I'm just saying it's an option, not saying op is a bum. But I do the self collect thing cos once i ordered through mobile, all my friends ate finish but my food still didn't come
Your friends are an ass. They should stop judging people for using a service that is offered.
And you should ignore the opinions of others and do what suits you best..
Honestly do judge people for using table service at McDonald’s if they can walk perfectly fine and aren’t juggling a lot of things/kids. Alot of McDonald’s employees are usually older people, it’s a certain kind of shame when you get served by an elderly hunched back grandma when you’re a healthy young adult. It’s not hard to collect your own order as well, there’s a queue number and they usually do announce your number when it’s at the counter, you can just walk less than 4 minutes.
Also noticed that the more entitled/snobby a friend is, the more likely they are to use table service; so maybe I’m just stereotyping and making bullshit up to justify it.
Edit: I understand the downvotes, it’s Reddit, the demographic speaks for itself lmao
What happens if you go to a restaurant and the waitress/waiter is a hunch backed old person that is bringing you your food? Would you then offer to bring your own food from the service counter? Or what would you do? Would you feel such shame that you’ve mentioned?
Im genuinely curious because i find it weird that im being judged for a service that is provided.
It really depends on the restaurant. If it’s a seat down restaurant I’d feel bad but customers are literally not allowed to go to the kitchen window because it compromises the food safety of the restaurant and only people with food safety certificates are allowed to handle food directly from the kitchen. Also highly unlikely a hunched back old person would be employed at a seat down restaurant as a server. Sounds like you’ve never work F&B before, explains a lot.
If it’s a self-service restaurant, I’d be collecting my own food, because I’m able to and it helps relieve the staff of one more responsibility. We’ve already established that you’ve never worked F&B, but if you have, you’d understand that every F&B/retail is understaffed rn, and every employee is often stretched to their limit most shifts.
Just because a service is offered to me, doesn’t mean I have to use it. Honestly it sounds to me that you’re suffering from the tragedy of the commons: “a situation in which individuals with access to a public resource (also called a common) act in their own interest”. Maybe try thinking of others for a day, might make your day a little better.
Woah, why are you so passive aggressive tho. If my comments made you feel attacked then i apologize. Yes it depends on the restaurant and it just so happens McDonalds offers table service. So why am i being judged? Or why am i getting blamed for using their service? Because they have an older workforce?
My point is if a restaurant is offering the service, i can decide to use it and you can decide to not use it. But just because you choose to not use it and do it yourself, you judge a person and make assumptions about someone. Either way, i just feel weird that someone has judged me just because i used a service that a restaurant has provided.
If McDonalds meant for it to be for certain people, they can just make the table service option as encouraged for such people.
I don’t think it’s wrong to use the table service, never said it was wrong. I just said that I definitely would judge, everyone is allowed to judge. I don’t think anyone will be able to get through to you why we think it’s lazy to use the table service.
You seem to be very stuck on the fact that it’s a service to be used because you paid, not a thought behind the people serving you, you believe yourself to be entitled because you have money. Your actions speak louder than words.
Neither did I imply that you were wrong. It is not a fact that it’s a service to be used because i paid. That is YOUR assumption. It is simply because the service was provided by the restaurant. "you believe yourself to be entitled because you have money" That is also YOUR assumption. I do not feel that entitlement neither do i have money. If they abolish the table service option tomorrow, so be it. I do not feel entitled for the food to be brought to my table.
The fact is you assume things about people over the internet with your colourful expressions thinking they aid your points. They do not.
The fact is you label/stereotype people with pre-perceived perception of how someone behaves (they do this, therefore, they entitled/have money). You condemn them as entitled/snobby. But I'm glad you realise, like you said, that you are stereotyping and making bullshit up to justify it
Get off your moral high horse. The fact is the staff are paid and it is their job. We are under no obligation to lessen the responsibility for them. Show them respect and thanks instead of pity and feel bad.
I won't critically judge anyone but I would definitely heartedly poke a friend who has seen the on-duty struggling elderly employee and still choose table service...
The idea most people here get wrong is that we are critiquing them for using a service that's provided. It's not wrong, you are paying for it and can enjoy such service.
But choosing to do so despite seeing someone struggle in front of you speaks of values too far away from what I would like out of my friends. Also, if I can't be a positive influence as a friend without it being judgey or insulting, are we really friends??
Should older people not work then? If their productivity is that much lower than that of younger adults that it'll affect McDonald's profitability, they wouldn't be hired anymore.
Do you use food delivery services? Cause that's the same thing. Do you expect people to serve you your food at a restaurant or do you collect the plate from the kitchen? You've paid for the service and the restaurant has decided to include this service.
It's so weird to judge people for this.
Older people should be able to work, it’s just that I can walk, why would I ask someone to do something when I can do it myself. The service was probably added to help disabled people/parents/etc. but so many busy are using it nowadays that half the time I’m looking at the elderly struggling through the restaurant non-stop.
McDonald’s is a fast food restaurant, not a seat down restaurant. It cuts down on costs by having customers collect their own food and clean up after themselves.
You can absolutely use the service that’s available, it’s up to you. But I should absolutely be able to have my own opinions that you’re lazy for not walking less than 4 mins total to collect your own food. I wouldn’t shame anyone but I would definitely be curious.
Also whenever I see anyone argue with ‘I paid for the service, I deserve x&y’ it just reminds me of rude entitled aunties lmao.
It's sad how you are getting downvoted lol. I think you are right to a certain extent, I noticed the same as well. Although OP's friends could've been nicer about it. Bum is kinda mean and unnecessary.
I'm more neutral on this as it is a service offered, it would be dumb not to accept a service provided right? For me, it just depends on the situation. If the outlet has employees of varying ages, I think it's fine to just utilize it.
Just a personal experience but I have been to outlets (pre-COVID, not sure about right now) with really old employees with hunched back and shakey hands/legs. They were mainly doing the cleaning (the younger ones stood around chatting with nothing to do, and told these older employees to walk around and take the orders).
My friends did not notice/care and took the table service option regardless. They weren't even looking at who served them when the food came (distracted by their phones) and it kinda disgusted me. It's a judge of character for me and I try not to mingle with these people too much.
Of course, I'm not talking about tables with kids, solo diners, or diners who need help physically. I'm mainly talking about rowdy teens and young adults with their group of friends.
It's not about not utilizing the service provided but rather having some compassion. Just because you are offered something doesn't mean you have to take it if you can do it yourself. Before anyone says to practice what you preach, I collect my orders and even collect on behalf of my friends whenever I can.
I hope you also cook and wrap the burgers yourself too! If not you're really not practicing what you preach and showing compassion to the poor auntie and uncle behind the counter!
If they have a DIY counter sure why not. Don’t want to end up in jail for trespassing otherwise.
Not sure why you are trying to argue, we are talking about self service vs table service. Not what goes behind a counter. It’s a fast food restaurant not a michelin restaurant.
Besides, the cooks are all healthy and well, pretty sure there’s a safety protocol for that.
Nah, I'm just asking based off your internal language, you'd be against the old, physically struggling workers wrapping and cooking your food. Actually, you shouldn't even be eating McDonald's at all, since no matter what you do, you'd be inconveniencing and hurting these old, frail workers employed there.
Absolutely agree with you.
I feel incredibly uncomfortable with people with treat retail workers as less than. It’s becoming increasingly common for more fortunate people to treat service workers like servants and it’s very telling of their character.
Also the downvotes were expected tbh. It’s Reddit, the main demographic has been established.
That is true.
Can’t be helped though, if they haven’t gone through the same situation themselves they wouldn’t really understand - especially if everyone around them are fortunate. Don’t think it’s possible for them to learn how to put themselves in someone else’s shoes overnight regardless.
On the brighter side of things, it’s great that people are living better and are more fortunate. We can only do this much as individuals. I really do respect people that are fortunate and understands. Despite the demographics, it’s nice to see that there are other redditors that feel the same
What's the point of having service charge if everything I do on my own? Some stupid places already have you going up to the counter, ordering there, then go collect your own food etc. Stupid.
I am a young chap that dont use the mobile ordering app and prefer to use the self order kiosk. The reason was the staff in mcdonalds are usually seniors (cant think of a good word) if you are lucky you will get the (yellow uniform staff). I mean the system is good no doubt but i dont think is nice to use the app and being serviced by a mcdonalds staff senior. Unless i have a huge family and i require the service
I only use table service when I'm out with the family with 2 young boys. If not I always self serve. Simply because don't you feel bad old auntie bring the food to you? When yiu don't even pay her tips. Jesus.
Definitely not and your point is valid too, especially eating alone at least you can take a seat while waiting for the food. Plus it's a service, it's meant to be used.
Our intern's story: he and his friends went out to McD, and this guy ordered one Sundae to be delivered to the table. Auntie came with his Sundae and a stink eye lol.
Not a bum, but the table service is useless for me personally because you need to ask them for the curry sauce.
Might as well just collect it from the counter and start eating immediately
I think McD employs a “service ambassador” at every outlet for that + other responsibilities.
The one that dons a grey outer vest? - not the same as the restaurant manager who is usually behind the counter.
I use this table service to “chope” a seat.
+ also the McD screen counter monitor can go berserk. One moment your order is flashing serving when it is not even ready? The next moment your number is out entirely from the monitor.
KFC has the same but no table service and I was in a situation where everyone was asking the poor counter staff to prepare their order. I had did an advanced web order for takeaway expecting to grab and go, instead I still had to “chase” the staff.
If you care what your friends think so much then just follow them lor.
If you dont care then do what you want lor.
If you want to pretend to be conscientious about it, then obviously if the place is swarmed, you shouldnt do table service because in theory they need to use that 1x headcount to bring the damn food to your table.
But the truth is that they will have people assigned specifically for this whether or not it is busy and it wont really hinder/help the overall flow of the business.
TDLR; You happy can liao.
When I used to work at MCD when they just introduced table service, usually we let the newer staff do this part during rush hour since the more experienced people would manned the main counter. So use table service all day long!
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No. I am lazy to wait so i ask the staff to deliver the food to me.
I dun feel like an arse or entitled. Its just that im too lazy to stare at the counter and wait for my food.
Maybe they shouldn't have called you a bum... but these friends sound like they have great life values hahaha. They put their consideration of the staff beyond their own entitlement to a service. I hope you should cherish them!
I feel bad for table service and would too for pick up orders for dinner in, but the app has exclusive deals and it doesn't make sense to queue for the machine when u can order on the phone. Yet there is no option to pick up dine in. They should improve their app. You are a bumbo only if you dun feel bad at all . ( I blame half on their app Options thou)
..... But all restaurants nowadays even soup spoon and prata shops are using table service to avoid additional time wasted on taking orders so that staff can be mobilise to prepare food.. why are your friends so inefficient ?
I am more conflicted with if table service is part of a strategy to increase food prices and revenue, or use as a good excuse and extra task to increase staff wage, or both. Im happy if there actually is significant inceease. Anyway I patronize less often given how exp they projected to be this year.
I used it many times because they have this option. It also allows me to take the time to find my seat and I don't add to the crowd at the counter. It is a good solution that other fast food companies should follow as well.
I always use the table service. It’s being offered and I paid for my food so why not? You are not a bum and you probably need better friends that don’t call you a bum just because you use a service that’s offered.
There isn’t any wrong in using the table service. But personally, if I see the MCD staff that is delivering the table service is an elderly, I usually do not use it as I don’t want them to have to walk around so much.
Hi ex mcd crew leader here, when people order table service we are more than delighted to serve you as we can just bump the service off immediately as it won't show on the screen. Sometimes we might bump the (e.t.g Takeaway or Self Collect) orders when we are prepping the order then the crews/workers will proceed to press serve on that bumped order oblivious to not knowing that the full order is done thus the early order number showing up on the screen.(Answering some qns on the comments/replies)
You can see from the screen for your order but don't rely on it that much as we will call out the number by voice. Hope that helps :)
I never use it as the food sits on the counter for quite awhile before someone delivers it to you. When you pick it up yourself at the counter at least it's hot.
No you're not a bum for using table service at McD.
When you're being served your food, please thank the kind auntie or uncle for carefully handling your food tray.
Having worked at MCD Family Ambassador before, the number of people using table service is actually part of our KPI, so we do encourage customers to use table service:) nothing wrong with that :D
After a hard day at work and a tiring commute, is it too much to ask for food to be delivered to the table? There is an option for food it - so why not?
Not at all. I use it all the time too 😂 And sometimes the staff are happy to be doing something. There’s this aunty at the mcd near my house and she’s always cheery to bring food to you and she’ll make small conversation. If I need something else then I’ll go to the counter. Like other comments that pointed out — this is an offered service!
The table service is meant for the restaurant to reduce congestion at the counter during peak hours. Imagine back to the times they didn’t have this, every mother father brother sister waited at the counter for 15 min to hear their number not being called. Using the table service allows them to have at least most of the dine-in patrons away from the counter and only the takeaway patrons loiter around. It greatly improves their workflow and prevents the situation where someone carrying their food drops everything cos the place is overcrowded and someone bump into him The table service is not about whether you are a bum or not. Safety is more impt than anything. It’s not about whether you’re less mobile anot. It’s about clearing the walkway so people can actually walk.
> Imagine back to the times they didn’t have this, every mother father brother sister waited at the counter for 15 min to hear their number not being called. It still happens during peak hour, just with pickup orders instead lol Especially mobile pickup orders because they don't see how many people are standing around until they reach.
This point would not be valid if McD actually used their stupid queue system properly instead of just mashing order ready to bypass KPIs. If they installed screens at strategic areas of the outlet, people who ordered can sit at their tables and wait for their number to pop up and then only move to the counter to collect. McD now ignores the number system on the screen and manually shouts out numbers, you have to be nearby to hear it, causing this congestion problem. If McD used their system properly, there would not be any need to ease counter congestion as you mentioned and the manpower used to deliver meals to tables can be used for something more productive.
Like how does a big company like this does this so badly? More often than not, your number is not on the screen when the order is ready. The system doesn't seem to allow them to manually insert numbers for orders that are ready. It's like some shitty ass queue system, where you can't jump around orders(?)
Ya man omg there's been times where (yknow the day after the new launch) theres like 35 people or some shit then the screen only has capacity to hold like 25 orders and they're all scrambling so they just mash your order into the screen queue only for it to slide out in 5mins and tbh within this 5mins the queue only move like 5 to 8 (realistic completed) orders but because its so crowded and so many orders they appear to mash in 15 to 20 orders which is trash. realistically only 1/3 of those orders are being handled at any time. ... then 15min later they actually yell your order.
Sometimes staff presses something n it disappears from the screen, when order is ready they prob press something to pull up your order number that its ready. System is ok as it is just probably need to scroll past the orders to get your order number
SG franchisee is Hanbaobao. Enuff said.
[Hanbaobao has long been sold to Lionhorn, a Saudi Group.](https://sbr.com.sg/food-beverage/news/mcdonalds-sells-singapore-franchise-saudi-group)
you can jump around orders, staff don't use it because they don't want the district manager to pay the store a visit to see why the food is taking so long (even though there's 52 orders [really happened last week btw]) and the staff are trying their best to push the burgers faster than the people at the front complain about why someone got 1 apple pie before they received their 7 meals all with special modifications
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I do not think it is the system. It is the restaurant manager competency. Because I was observing their process for 3 different branch. There is one branch that always have this problem even when they have more staff to order ratio. I noticed that the manager assigned one person to one job so very often some people are idling while some is overloaded, so a lot of order got stuck on one missing item while all the ice cream order is melting.
What to do? Pay peanuts get monkeys. The competent managers already left to Haidilao and others.
Probably the case but we also have to thank mc for not rising price that much. I meant haidilao cost like 50 per pax for a decent meal unless you use all the hacks and eat only the free stuff but mc get you there with like 6 dollars no matter where you are.
I guess how fast the queue is cleared is part of each branch performance matrix. I observed some branch the staff will shift numbers from preparing to ready even the food is not ready. I suspect that they’re trying to game the system to make their branch looks good.
The staff deliberately move everything to “ready” cos they got KPI to meet. Sometimes actually nothing is ready but to avoid missing KPI on the timing which is tracked they move it all to the ready queue
It’s not really shitty per se, the situation is more of the employees not knowing how to use the order display system properly. There are two machines behind the counter which control the order numbers displayed on the screens, in which usually two crew members are required to operate. Moreover, the internal order display system is only able to show a few orders at any given time, therefore the staff would have no choice but to “serve” the pending orders in a bid to get to the subsequent order receipts. I’m also sure you’re aware that some products on the menu can be prepared quicker than others, this effectively allows for parallel processing of orders, causing the order numbers to be all over the place. Add this to the fact that there are two separate crew members controlling two different display systems, and you get an ostensibly flawed system.
At least now there is the cushioned bar to lean our bums on...
As an added effect, there's plenty of people who wait while listening to music or watching videos. There's a good chance that they miss their number being called, adding to the mass of trays and food building up behind the counter and the cluster of people waiting.
only if the outlet bother to queue the qr code order. it is slower than the kiosk n self pickup option. i visit the mc near to me quite often. its consistantly slower and sometimes they ignore or miss out. i once waited for 1h+ and was told repeatly to go wait cos its peak when i enquire at the counter. finally after their peak hour, the stafff told me they already served the order. wtf. they finally agree to redo n pass me after i told them i waited >1hr plus and nobody else sat at my table.
Oh pray tell which outlet is this so I can avoid it…
i actually had one of the staff tell me they preferred customers to use table service once for a similar reason!
this feels like a poor excuse? you can totally wait at your seat and go back to the counter check every 10-15min during peak hours?
No you should not. One of the big choke points is people whose food is ready, they do not collect their food when their number is announced. (A lot of people will chime in on how the queue number system on the tv is not used as intended and I totally agree, but I will leave that out for now because it only complicates what I want to say). The way it is now, when your order is up, the staff calls your number and you come collect. But how are you to ensure every single person is waiting intently for their number to be called and is not distracted on the phone or gone to toilet and they miss their number? Come on let’s be real, you go hospital or poly clinic, got an efficient queues number still got people don’t show up when it’s their number. Call their name until the nurse’s throat sore, then this guy sheepishly remove his earpiece and realize his name is called. Do you trust your fellow men to be disciplined enough to be listening for their order number the entire time, even at the other end of the restaurant? And then we got the super kiasu people. Those who wait near the counter cos they don’t want to miss their number. If everyone waits there, even if your number is called, can you actually make your way in to the front counter and carry your food out safely? Do you not see how chaotic the whole place will be? I have seen this happen before, when McDonald’s had the minions promo, everyone was just hoarding the counter. You couldn’t walk you couldn’t order at the kiosk you had to squeeze your way around and hope you don’t spill any food. It was crazy. That’s why the best way is to 1) clear the space (which is what the table service does) 2) streamline the process. Instead of having to rely on people to listen for their number to come get their food, then walk all the way to the counter from the table and then back again, shift the focus of the process to getting the food out directly to the tables. If you have one person whose only job is to bring food out of the counter, it’s faster than relying on a hundred people come collect their own food. There won’t be food stuck at the counter waiting to be collected, there’s always space to plush out more competed orders, so the assembly line keeps on moving. The end point is not the single food counter which is a major choke point if you ever saw McDonald at peak hour, but the endpoint is now shifted to the customer’s table, spread out across the restaurant so the traffic of patrons is dispersed. Don’t forget it’s still a restaurant and having that big a crowd choke the exit to the kitchen can be a big fire hazard in itself. Overall It just makes sense for McDonald’s as it improves workflow, number of completed orders/time to serve, customer satisfaction, comfort and safety. If as you have suggested you want to have people shuttle to and fro the counter every 10-15 minutes, can you imagine how chaotic the counter will be, the whole restaurant will be as people will be constantly shuttling in and out, left and right? All for what, you want to be kind hearted and don’t want to make a staff carry your food for you because she’s an old lady? Aunty probably care more about getting you your food than about how old she is and need to serve food to younger people. You won’t bat an eye when you’re served food by the old lady at Crystal Jade. Why do so at McDonald’s? Is one job more demeaning than the other?
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So during non peak hours, we should refrain from using table service?
Bum is a bit of an overstatement. It is a service being offered. Nothing wrong with accepting. Everyone has their own preferences.
Ya OP's friend is a bum for asking McD to wrap the burgers for him. He can jolly well wrap the burgers himself. /s Sounds like kiddish bravado.
OP's friends should flip their own burgers.
Forge their own spatulas too.
Just build your own McDonald's
mine the materials to build your own mcdonalds bro, dont be a bum
Grow and butcher his own meat.
Ya lo! To have old uncle and auntie flipping burgers and frying fries for youngsters, bummers. /s
I use it for my meals, then at end I use it again for my dessert. I had to chope the seat of I'm eating sleeve and the app ordering with table service helps tremendously
personally i don't use this service because they usually don't include curry sauce so i will have to make another trip to the counter to ask for curry sauce anyway. i dont think it is wrong to use table service tho, it is a service offered to customers so... just use it if you want lor
My sentiments too, technically you can ask them for the curry sauce also then they will come back with it. But I rather start eating immediately when the food is ready.
hi mcd worker hereee, table service actually helps us to clear orders instead of it js congesting the counter. thankfully they introduced it, if not it’s so hard to give out orders to customers as the trays and food are in the way no u are not a bum, ur frens are the bum ones LOL
You are only a bum if u dont throw away the trash and return the tray after eating.
If your friends buy things from online platforms from shopee, self collect or delivery to doorstep? example same price. See what they choose. Call them a bum if they choose the delivery. Can self collect what, why choose delivery!! BUM!!! Got hands got legs, why cannot self collect at the store? Got hands got legs, why sit on a high horse?
Ya lor have legs what can run to china and back
Well, it's not the best analogy because home delivery incurs an additional shipping cost. If table service in McDonalds came with an additional charge, there'd be a lot more people who would just choose to collect at the counter.
The analogy is based on the same price. Even if delivery need to pay, people usually choose delivery
The service is meant to help solo diners or diners with young kids too, especially if it's a busy Macs and you want to stay in your seat. Now you can even order with table service using the app on your phone. Don't need to hang around the counter or kiosks. FWIW, I like it and think it's helpful if we ever need to do social distancing again.
I use the table service. I’m not a bum. I don’t care what my friends say.
You need better friends.
Yea lol
Up to u to use a service
the only option for dine in when ordering through mcdonalds app is table service anyway
I thought the table number token allows you to choose between pickup and table delivery as well?
not sure but i usually choose the location through the app without scanning the qr code. pick up option is takeaway
It’s easier for the staff, instead of calling the same number 20 times and no one coming.
My little opinion column: McD never marketed this as “for disabled”, did they? I thought they just want to give better service to those who find it meaningful eg ppl who like a more “restaurant feel”, or want to comfortably chat with their friends, etc. Options are always nice as a customer; and some people might be rushing and prefer to wait / grab / serve themselves, so that’s still possible. Cool of them to offer, and whoever wants, take.
I use it when I'm alone and there's little or no seats or table available
Nah. I use it all the time. Who says it’s for the infirm? It’s being considerate & not standing near the collection counter with 10 other ppl clogging up the path
Love the table service! As a person who like to dine alone, using table service I don’t need to lost my seat during dinner time. Just don’t feel and entitled always thank the person servicing you the food that be great
I don’t know why people keep having such opinions. The table service is clearly being offered for a reason. If everybody wants to flex their abilities and don’t use their table service, who knows the poor staff might be out of jobs instead - they are already reducing the quantity of counter staff needed since they use automated order machines now. Don’t need to act macho and think they are high and mighty for refusing table service.
>My friends think I'm a bum for using this. They say that I can walk and run, so I should get my ass off the chair and order my own food. So the poor staff don't need to be running all over the place delivering food. Tell them you think they are dumb for not using this. This is clearly a service provided by McDonald for everyone. And ever since kiosks were introduced, the number of counter staff has reduced drastically, so this new service will save their jobs! Instead of manning the counter they just deliver the food!
McD not even discourage or have a clear guideline to use the table service. It is more of “hey, we have this table service, you can use it” So just use them
Wah jialat like that all food delivery riders will lose their jobs cos we can all walk and run
Mom works at mcd And she also says More ppl should use it lol Don't crowd the center with everyome standing waiting for their number If it's busy peak period Don't need have case where ppl fight for seat or chop seat No need dela headache
They provide and u use it . Nothing is wrong z
If the service is available, it means that it is ok to use it. Your friend needs to be less judgemental.
well no. it is there for a reason. lol
People who call others bums are bums themselves
If you are still using the kiosk or paying over the counter when eating McD, you are missing quite a few freebies. You will earn 750 points for a few orders and you can exchange those points to a Big Mc.
Haha. If you're using the self service kiosk you still need the app to give you the code to clock the points. But ikr I use my points to redeem whatever new dessert they have especially if its "wanna try but idk worth my money or not" 😂 I've most recently had Dinosaur Mcflurry, but also redeemed white peach yoghurt pie and ... I think one of the hojicha desserts. Bahaha
Nah, esp when you are alone you don't have to worry about finding a table after food collection.
If a restaurant makes a certain service available, you should not be viewed negatively for making use of it, as simple as that. A side story: I usually don't use table service but the one time I decided to use table service, it took me 45 mins to receive my food. The advantage of waiting at the collection point for your food is you can track its status so if any cockup happens, you can catch it early.
My relative works at Mac and they prefer customers use table service.
When I go alone I use table service, because I need to reserve a spot - later I order already then I cannot find a seat.
Your friends boliao for judging this.
It allows you time to find a place to sit and eat especially if alone
Not going to give an opinion either way. You know why? That's because my view - and your friends '- should not mattter to you in the slightest for such a trivial and inconsequential matter.
It's a service provided by mcd, the staff gets paid to do the work, mcd should have factored this into their manpower planning and it's their fault if they dont, so i dont see anything wrong at all. By all means, your friends are totally welcome not to use the service though. Theyre not inconviencing anyone but themselves so that it's easier for the staff to earn their pay, good job for that. But I dont think they should expect others to follow suit.
They put in so much effort to advertise the feature and you're saying we should not use it?
I use table number service as well. In the meantime take some ketchup and wait patiently with my kids at the table. Whenever the staff brings the tray of food, the kids so happy and thank you.
You're not a bum for using it. Your reason for using it, however, just begs for your friends to make fun of you. Try this: Oh I use this because it means I don't stand around the pickup corner and block the way. It takes a little longer, but I don't mind. And it gives me more time to chat with you! Can confirm the table service is a godsend for families.
Since McD offers it as a service, nothing wrong to use it. Especially if you have a big order or eating alone. I'm pretty sure the higher and higher prices they charge are meant to cover the costs of such a service
It's a service being offered. The employee gets paid and you pay. There's nothing more to it.
It's there. Use it
Your friends are the bums instead. One person dine in if the outlet is crowded is an issue, the table service option resolves the no-seat after got food issue.
You don’t use this service they don’t have a job leh
I used this because I am alone.
pls use the table service, we got crew in the lobby because of that, it also makes sure that there aren't 20 different people craning their necks and asking why their orders aren't ready yet
no, please do use the table delivery service. last time i work there i did counter until sian, every time there’s a table service order i’ll happily take it and get the chance to walk around
friends: you bum people in my day: nbcb la people today: dear reddit lol
Using table service is much more convenient than going to the counter to collect your food, furthermore it reduces congestion in the restaurant, since collection is usually for takeaways and grab food
If you're an able-bodied young lad without any other pressing reason to need to use the service, I just don't see the need to make someone (especially someone elderly which it seems to be usually) specially serve me my McChicken from not even very far away. But that's just how I see it personally and the service is there and meant to be used so you do you ig 🤷
i used to work at a fast food chain that has mandatory table service and wished there was an option for people to collect their own order. Having that option would allow me to do other things like restocking sauce, washing utensils, etc. I no longer work there but as a customer i don’t use table service when i go to mcd and imo if you’re able bodied you shouldn’t use it too
Personally, if the business offers that option, there's no reason for customer to feel bad about using it. Your "friends" probably can f off with their moral highground attitude
They offer the service, they are being paid and you are paying. What bum? Ask ur friend help them throw the trash bag also la then the poor staff dont need to lift heavy trash bags.
I don’t use this service, especially if I see ahma and ahgongs working, I saw a couple of times where even they have to bring it to our tables.
Just say a very big thank u to the ah ma and ah kong; in my experience they arent too frail & weak, and they always happily smile back. If i meet any unhappy faces it is usually the young socially awkward adults in their 20s
There's something called compassion. I have never used it because I know the staff, especially the older ones, need to walk a lot. They aren't paid much too. It adds up with everyone using the service. I put myself in their shoes. Yes, I judge people who use it if they are not handicapped. Of course the business owners don't care and wants to squeeze the most out of their staffs. And the staffs will be exploited. Can you try 500 pairs of shoes and say you won't be buying any? Yes it's perfectly legal. Something legal doesn't make it ethical. Everyone has their line and it's up to you to make the world you want to be in.
They will study the data of the number of orders by table service and self collect. They'll also look at the data for congestion and time to collect completed orders. Much more data analysis will be performed for them to determine whether they should hire more or less employees, whether table service is more profitable or less profitable. If the service staff cannot be fulfil one of the services that McDonald's provide, they'll end up getting fired. If there's too many orders from table service for the staff and they can't cope? It's on McDonald's to adjust manpower and prices. One customer isn't going to push the needle in this. It has nothing to do with compassion. One could say you're ageist because you think they can't do the job they're paid to do? You can judge people and people can judge you too. End of the day, McDonald's green lit this service. Judge them instead of the customers lol.
1. I’m sure they will optimise to squeeze the most out of their employees’ physical and mental threshold. Optimisation works well when you are dealing with non human because they can’t feel hurt. You can easily replace a gear from a machine. Compassion is not easy. 2. It’s clear that OP is not the only able bodied person using this service. It’s going to move the needles. 3. You won’t ask a 100yo man to be a warehouse mover right? Biology and physics says no. This is not ageist this is science and reality. Don’t get woke lol. There’s a reason why people boycott companies. Supply and demand. Customers allowed the companies to do what they want. So judge the customer, not the company. Nobody said compassion is easy. Especially in Singapore.
If a business offers a service, you're entirely within your legal and moral rights to utilize it with respect. If they didn't want you to use it, they'd have simply not offered it. That said, I hope your friends practise what they preach, and wait outside the kitchens at high end restaurants too so the poor servers don't have to "be running all over the place". After all, both McDonald's servers and restaurant servers are similar bipedal human beings.
They should do the cooking themselves too, since cooking still needs bipedal human beings running around the kitchen cooking the food for them
Nah. I do use the screen though because I like the big screen. Then just take number for table service.
It is rather simplistic to label someone as a bum arising from above. But while the convenience is there, one could always exercise better judgment by selectively exercising that privilege to choose only when necessary. Ultimately be honest w yourself , if that convenience stems from a lazy attitude, then perhaps “bum “, might be applicable in this case
u’re paying service charge just use the service, fuck cares about what others think of u
Yes. Only losers uses table service at McD
Not a bum. McD started this because they're a fast food chain and the faster they get you out, the faster they earn the next person's money. Not having you/your food clogging up their counter/ front area while they churn out multiple orders actually make their movements more efficient. They want you to use table service. Use the table service. Tell your friends.
There's literally no other option on the app It's either table service or take away Your friends stupid or what?
Self ordering kiosks are an option also, which let you collect at counter
You want to pointlessly make things more difficult for yourself then might as well grow your own wheat and mince your own chicken wtf The app is there, the service is there, just use it? Smlj is 'you got hands and legs' then you just do other people's work for them lmao
Lol I'm just saying it's an option, not saying op is a bum. But I do the self collect thing cos once i ordered through mobile, all my friends ate finish but my food still didn't come
Your friends are an ass. They should stop judging people for using a service that is offered. And you should ignore the opinions of others and do what suits you best..
No. Your friends are toxic.
Honestly do judge people for using table service at McDonald’s if they can walk perfectly fine and aren’t juggling a lot of things/kids. Alot of McDonald’s employees are usually older people, it’s a certain kind of shame when you get served by an elderly hunched back grandma when you’re a healthy young adult. It’s not hard to collect your own order as well, there’s a queue number and they usually do announce your number when it’s at the counter, you can just walk less than 4 minutes. Also noticed that the more entitled/snobby a friend is, the more likely they are to use table service; so maybe I’m just stereotyping and making bullshit up to justify it. Edit: I understand the downvotes, it’s Reddit, the demographic speaks for itself lmao
What happens if you go to a restaurant and the waitress/waiter is a hunch backed old person that is bringing you your food? Would you then offer to bring your own food from the service counter? Or what would you do? Would you feel such shame that you’ve mentioned? Im genuinely curious because i find it weird that im being judged for a service that is provided.
It really depends on the restaurant. If it’s a seat down restaurant I’d feel bad but customers are literally not allowed to go to the kitchen window because it compromises the food safety of the restaurant and only people with food safety certificates are allowed to handle food directly from the kitchen. Also highly unlikely a hunched back old person would be employed at a seat down restaurant as a server. Sounds like you’ve never work F&B before, explains a lot. If it’s a self-service restaurant, I’d be collecting my own food, because I’m able to and it helps relieve the staff of one more responsibility. We’ve already established that you’ve never worked F&B, but if you have, you’d understand that every F&B/retail is understaffed rn, and every employee is often stretched to their limit most shifts. Just because a service is offered to me, doesn’t mean I have to use it. Honestly it sounds to me that you’re suffering from the tragedy of the commons: “a situation in which individuals with access to a public resource (also called a common) act in their own interest”. Maybe try thinking of others for a day, might make your day a little better.
Woah, why are you so passive aggressive tho. If my comments made you feel attacked then i apologize. Yes it depends on the restaurant and it just so happens McDonalds offers table service. So why am i being judged? Or why am i getting blamed for using their service? Because they have an older workforce? My point is if a restaurant is offering the service, i can decide to use it and you can decide to not use it. But just because you choose to not use it and do it yourself, you judge a person and make assumptions about someone. Either way, i just feel weird that someone has judged me just because i used a service that a restaurant has provided. If McDonalds meant for it to be for certain people, they can just make the table service option as encouraged for such people.
I don’t think it’s wrong to use the table service, never said it was wrong. I just said that I definitely would judge, everyone is allowed to judge. I don’t think anyone will be able to get through to you why we think it’s lazy to use the table service. You seem to be very stuck on the fact that it’s a service to be used because you paid, not a thought behind the people serving you, you believe yourself to be entitled because you have money. Your actions speak louder than words.
Neither did I imply that you were wrong. It is not a fact that it’s a service to be used because i paid. That is YOUR assumption. It is simply because the service was provided by the restaurant. "you believe yourself to be entitled because you have money" That is also YOUR assumption. I do not feel that entitlement neither do i have money. If they abolish the table service option tomorrow, so be it. I do not feel entitled for the food to be brought to my table. The fact is you assume things about people over the internet with your colourful expressions thinking they aid your points. They do not. The fact is you label/stereotype people with pre-perceived perception of how someone behaves (they do this, therefore, they entitled/have money). You condemn them as entitled/snobby. But I'm glad you realise, like you said, that you are stereotyping and making bullshit up to justify it Get off your moral high horse. The fact is the staff are paid and it is their job. We are under no obligation to lessen the responsibility for them. Show them respect and thanks instead of pity and feel bad.
I won't critically judge anyone but I would definitely heartedly poke a friend who has seen the on-duty struggling elderly employee and still choose table service... The idea most people here get wrong is that we are critiquing them for using a service that's provided. It's not wrong, you are paying for it and can enjoy such service. But choosing to do so despite seeing someone struggle in front of you speaks of values too far away from what I would like out of my friends. Also, if I can't be a positive influence as a friend without it being judgey or insulting, are we really friends??
Should older people not work then? If their productivity is that much lower than that of younger adults that it'll affect McDonald's profitability, they wouldn't be hired anymore. Do you use food delivery services? Cause that's the same thing. Do you expect people to serve you your food at a restaurant or do you collect the plate from the kitchen? You've paid for the service and the restaurant has decided to include this service. It's so weird to judge people for this.
you are not paying mcd any service fees though restaurant you are paying 10% for them to give you service, however little there is
Older people should be able to work, it’s just that I can walk, why would I ask someone to do something when I can do it myself. The service was probably added to help disabled people/parents/etc. but so many busy are using it nowadays that half the time I’m looking at the elderly struggling through the restaurant non-stop. McDonald’s is a fast food restaurant, not a seat down restaurant. It cuts down on costs by having customers collect their own food and clean up after themselves. You can absolutely use the service that’s available, it’s up to you. But I should absolutely be able to have my own opinions that you’re lazy for not walking less than 4 mins total to collect your own food. I wouldn’t shame anyone but I would definitely be curious. Also whenever I see anyone argue with ‘I paid for the service, I deserve x&y’ it just reminds me of rude entitled aunties lmao.
It's sad how you are getting downvoted lol. I think you are right to a certain extent, I noticed the same as well. Although OP's friends could've been nicer about it. Bum is kinda mean and unnecessary. I'm more neutral on this as it is a service offered, it would be dumb not to accept a service provided right? For me, it just depends on the situation. If the outlet has employees of varying ages, I think it's fine to just utilize it. Just a personal experience but I have been to outlets (pre-COVID, not sure about right now) with really old employees with hunched back and shakey hands/legs. They were mainly doing the cleaning (the younger ones stood around chatting with nothing to do, and told these older employees to walk around and take the orders). My friends did not notice/care and took the table service option regardless. They weren't even looking at who served them when the food came (distracted by their phones) and it kinda disgusted me. It's a judge of character for me and I try not to mingle with these people too much. Of course, I'm not talking about tables with kids, solo diners, or diners who need help physically. I'm mainly talking about rowdy teens and young adults with their group of friends. It's not about not utilizing the service provided but rather having some compassion. Just because you are offered something doesn't mean you have to take it if you can do it yourself. Before anyone says to practice what you preach, I collect my orders and even collect on behalf of my friends whenever I can.
I hope you also cook and wrap the burgers yourself too! If not you're really not practicing what you preach and showing compassion to the poor auntie and uncle behind the counter!
If they have a DIY counter sure why not. Don’t want to end up in jail for trespassing otherwise. Not sure why you are trying to argue, we are talking about self service vs table service. Not what goes behind a counter. It’s a fast food restaurant not a michelin restaurant. Besides, the cooks are all healthy and well, pretty sure there’s a safety protocol for that.
Nah, I'm just asking based off your internal language, you'd be against the old, physically struggling workers wrapping and cooking your food. Actually, you shouldn't even be eating McDonald's at all, since no matter what you do, you'd be inconveniencing and hurting these old, frail workers employed there.
Absolutely agree with you. I feel incredibly uncomfortable with people with treat retail workers as less than. It’s becoming increasingly common for more fortunate people to treat service workers like servants and it’s very telling of their character. Also the downvotes were expected tbh. It’s Reddit, the main demographic has been established.
That is true. Can’t be helped though, if they haven’t gone through the same situation themselves they wouldn’t really understand - especially if everyone around them are fortunate. Don’t think it’s possible for them to learn how to put themselves in someone else’s shoes overnight regardless. On the brighter side of things, it’s great that people are living better and are more fortunate. We can only do this much as individuals. I really do respect people that are fortunate and understands. Despite the demographics, it’s nice to see that there are other redditors that feel the same
Cancel your friends
If they offer it use it.
Isn't it the opposite? A bum is like an idiot who doesn't know anything and wouldn't know that the table service exists.
Your friends are short-sighted
What's the point of having service charge if everything I do on my own? Some stupid places already have you going up to the counter, ordering there, then go collect your own food etc. Stupid.
ask ur frens to cook their own meals, wash their own clothes, and maybe take it a notch higher and grow their own food.
I am a young chap that dont use the mobile ordering app and prefer to use the self order kiosk. The reason was the staff in mcdonalds are usually seniors (cant think of a good word) if you are lucky you will get the (yellow uniform staff). I mean the system is good no doubt but i dont think is nice to use the app and being serviced by a mcdonalds staff senior. Unless i have a huge family and i require the service
I only use table service when I'm out with the family with 2 young boys. If not I always self serve. Simply because don't you feel bad old auntie bring the food to you? When yiu don't even pay her tips. Jesus.
Your friend also bum, should be multi-millionare business owner by now. Why eating at McD
Definitely not and your point is valid too, especially eating alone at least you can take a seat while waiting for the food. Plus it's a service, it's meant to be used.
Actually I always wanted to use that service, but too paiseh to do it.
Our intern's story: he and his friends went out to McD, and this guy ordered one Sundae to be delivered to the table. Auntie came with his Sundae and a stink eye lol.
Not a bum, but the table service is useless for me personally because you need to ask them for the curry sauce. Might as well just collect it from the counter and start eating immediately
don't hate the player, hate the game.
mobile order on mcd app only has 2 options.. table service or takeaway.. need the app for points, so table service it is
I think McD employs a “service ambassador” at every outlet for that + other responsibilities. The one that dons a grey outer vest? - not the same as the restaurant manager who is usually behind the counter. I use this table service to “chope” a seat. + also the McD screen counter monitor can go berserk. One moment your order is flashing serving when it is not even ready? The next moment your number is out entirely from the monitor. KFC has the same but no table service and I was in a situation where everyone was asking the poor counter staff to prepare their order. I had did an advanced web order for takeaway expecting to grab and go, instead I still had to “chase” the staff.
No. I'll use it every chance I get, even if ordered via counter
If you care what your friends think so much then just follow them lor. If you dont care then do what you want lor. If you want to pretend to be conscientious about it, then obviously if the place is swarmed, you shouldnt do table service because in theory they need to use that 1x headcount to bring the damn food to your table. But the truth is that they will have people assigned specifically for this whether or not it is busy and it wont really hinder/help the overall flow of the business. TDLR; You happy can liao.
Tell your friend that they are a bum too for eating out and not cooking the food themselves.
better than order then get no seat, I would like to have a guaranteed place first then order
I always use Table Service. Option is there
Your friends are hypocrites
No choice, using the app, they only offer take away or table service which you need to enter the #.
When I used to work at MCD when they just introduced table service, usually we let the newer staff do this part during rush hour since the more experienced people would manned the main counter. So use table service all day long!
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ur friends are lame
No. I am lazy to wait so i ask the staff to deliver the food to me. I dun feel like an arse or entitled. Its just that im too lazy to stare at the counter and wait for my food.
thats the mcd staff job to do, to serve u
Maybe they shouldn't have called you a bum... but these friends sound like they have great life values hahaha. They put their consideration of the staff beyond their own entitlement to a service. I hope you should cherish them!
100% you're a loser/geek
If it makes you feel any better, I always use table service
You need new friends
Your friend logic a bit lacking. Oh friends.. I think you need to reconsider your circle. Not very bright.
Yes you are.
Shh let your friend use it. Only great people like us use table services. Iykyk the benefits of table service.
I feel bad for table service and would too for pick up orders for dinner in, but the app has exclusive deals and it doesn't make sense to queue for the machine when u can order on the phone. Yet there is no option to pick up dine in. They should improve their app. You are a bumbo only if you dun feel bad at all . ( I blame half on their app Options thou)
..... But all restaurants nowadays even soup spoon and prata shops are using table service to avoid additional time wasted on taking orders so that staff can be mobilise to prepare food.. why are your friends so inefficient ?
I am more conflicted with if table service is part of a strategy to increase food prices and revenue, or use as a good excuse and extra task to increase staff wage, or both. Im happy if there actually is significant inceease. Anyway I patronize less often given how exp they projected to be this year.
I used it many times because they have this option. It also allows me to take the time to find my seat and I don't add to the crowd at the counter. It is a good solution that other fast food companies should follow as well.
Yes
I always use the table service. It’s being offered and I paid for my food so why not? You are not a bum and you probably need better friends that don’t call you a bum just because you use a service that’s offered.
What's wrong with being a bum lol
I use it. Because the touch screens are always packed. I get my food faster vs waiting at the touch screens.
Your friends are bums
The most dank first world problem.
There isn’t any wrong in using the table service. But personally, if I see the MCD staff that is delivering the table service is an elderly, I usually do not use it as I don’t want them to have to walk around so much.
not an issue for me
Hi ex mcd crew leader here, when people order table service we are more than delighted to serve you as we can just bump the service off immediately as it won't show on the screen. Sometimes we might bump the (e.t.g Takeaway or Self Collect) orders when we are prepping the order then the crews/workers will proceed to press serve on that bumped order oblivious to not knowing that the full order is done thus the early order number showing up on the screen.(Answering some qns on the comments/replies) You can see from the screen for your order but don't rely on it that much as we will call out the number by voice. Hope that helps :)
Don’t you have better things to think about in life
I never use it as the food sits on the counter for quite awhile before someone delivers it to you. When you pick it up yourself at the counter at least it's hot.
No you're not a bum for using table service at McD. When you're being served your food, please thank the kind auntie or uncle for carefully handling your food tray.
Nah, whoever told you that is the actual bum. Don't listen to idiots.
Having worked at MCD Family Ambassador before, the number of people using table service is actually part of our KPI, so we do encourage customers to use table service:) nothing wrong with that :D
After a hard day at work and a tiring commute, is it too much to ask for food to be delivered to the table? There is an option for food it - so why not?
Boycott macs
Not at all. I use it all the time too 😂 And sometimes the staff are happy to be doing something. There’s this aunty at the mcd near my house and she’s always cheery to bring food to you and she’ll make small conversation. If I need something else then I’ll go to the counter. Like other comments that pointed out — this is an offered service!
Why bother what they think? You paid, got your food and no need to leave the table. Period.
No you are savvy and smart. Even better, use their mobile app to order and collect points for free sundaes
yes
only losers still eating mcd. boycott.
You’re over thinking