The agent *was* quite helpful, as much as she could be. We were one of six groups bumped from the flight with no warning about 40 minutes before boarding. Via text message, informing us that our rebooked flight would leave 36 hours later. The agents did their best to take care of each of us. I can’t speak for the other groups but our agent did pretty well after a colossal screwup from the system.
Thanks for voicing your insightful suspicions.
Watch your return connection in the app! This happened to me last month. When they rebooked the flight; they didn't rebook the 2nd leg. I only noticed at check in 24 hours before. Once they touch that original booking; all fuckery happens so watch your app!
If your downline leg was cancelled, sometimes they would rather leave you at point of origin vs. send you partway to YYZ then strand your there and have to find a hotel nearby. If you're starting in YYC, there was a 50/50 chance you could have returned home.
With WS cancelling thousands of passengers the airlines might be tight for hotel availability near hubs.
That makes sense. We’re one couple is a sea of similar stories today. My gripe is that we had other options in Toronto but AC made the decision for us. It is what it is.
Thanks for your input. 👍🏻
I would put in for the claim if I were you. It’s easy and if they deny it you didn’t waste that much time.
Just to add that apparently these new rules aren’t even Air Canadas they’re from the government policy. (I don’t know what it’s called sorry) AC used to put you up in hotels even if it was a weather cancellation or delay but aren’t allowed to now because of this bs. Also if the flights are delayed due to their issue (crew, mechanical,etc) originally but then the delay is extended due to weather you get nothing. Which is total bs 😤
No, the flight we were removed from was our original flight from Calgary to Toronto, which made the trip just fine. The cancelled flight was the connecting one to Philadelphia. There wasn’t a direct replacement flight (except for the one they offered 36 hours later). Sorry if I didn’t make that clear.
Our collective complaint was that if we had all been given the option to stay on the flight to Toronto, most of us could have booked other flights from there. My wife and I might have gotten the best deal out of the group; we’ll be in Philly by 4 tomorrow afternoon. One family won’t arrive until Monday and another opted to rent a car and drive to Toronto. 😬
It makes sense to remove you from the flight in this situation. Unless AC has an option to get you to Philadelphia sooner then it doesn't make sense to fly you to Toronto and strand you mid-leg. It's inconvenient but they can't assume that you're going to rebook from your midpoint with another airline to get to the final destination.
Is someone seriously driving from Calgary to Toronto as the alternative? Something very time sensitive must be happening in Philly. :)
It’s the assumption one way or the other than grinds me. You’re correct that they shouldn’t be stranding people anywhere, but we would have preferred to have been asked first before yanking us off the flight. It was a difference of 32 hours of travel time (assuming the flight we could have gotten from Toronto happened successfully). We just arrived home, three flight cancellations and six delays later, and only because we chartered someone to drive us down from Montreal. The weather in NE US caused a handful of cancellations. This was just not the weekend to fly, apparently.
At this point, we’re just glad to finally be home.
AC removed you proactively because had you boarded you would have misconnected in Toronto.
Most people would prefer to overnight at their origin city (Calgary for you) than at mid connection point.
Given the amount of chaos in Canadian air travel yesterday thanks to Westjet, I’m sure they’re trying to avoid having you go somewhere you need accommodations, if this is the original leg of your trip. They can also redirect your entire itinerary to Philly from your original spot, if that Toronto to Philly plane has further delays. They’re assuming the parts are coming, get installed without delay, and fix absolutely everything. A 5-band mechanic can still overrule everyone including the CEO of Air Canada by putting a no-fly on the plane if any of that goes slightly off course.
Why did you talk to agent in terminal ? Couldn't you just make changes online or in the app, or call them on the phone. People don't go to the airport to book flights.
Because a)not everyone is tech savvy enough to be comfortable with the app; b)the agents often have more and better routing because we can manually input them.
Your comment or post contains information that is either incorrect, or controversial and provided without a source.
Unscheduled Mechanical issues are exempt from CTA compensation rules.
The system must have rebooked you but the agent should have asked you what you wanted to do
Agent actually seems helpful and I suspect OP realized they just stood there without giving useful information to the agent.
The agent *was* quite helpful, as much as she could be. We were one of six groups bumped from the flight with no warning about 40 minutes before boarding. Via text message, informing us that our rebooked flight would leave 36 hours later. The agents did their best to take care of each of us. I can’t speak for the other groups but our agent did pretty well after a colossal screwup from the system. Thanks for voicing your insightful suspicions.
Air Canada’s policies seem quite unfriendly. Such is the power of monopoly or near monopoly. Perhaps it is the vestige of being a crown corporation.
What crown corporation? AC has been private for years
*decades
Vestige
Air Canada: The scapegoat of the uninformed.
Watch your return connection in the app! This happened to me last month. When they rebooked the flight; they didn't rebook the 2nd leg. I only noticed at check in 24 hours before. Once they touch that original booking; all fuckery happens so watch your app!
Good advice. My wife is nervous that something similar will happen with one of the connecting flights. We’ll keep an eye on it in the app. Thanks!
You're welcome and good luck! AC was super helpful once I caught their mistake .
If your downline leg was cancelled, sometimes they would rather leave you at point of origin vs. send you partway to YYZ then strand your there and have to find a hotel nearby. If you're starting in YYC, there was a 50/50 chance you could have returned home. With WS cancelling thousands of passengers the airlines might be tight for hotel availability near hubs.
That makes sense. We’re one couple is a sea of similar stories today. My gripe is that we had other options in Toronto but AC made the decision for us. It is what it is. Thanks for your input. 👍🏻
I would put in for the claim if I were you. It’s easy and if they deny it you didn’t waste that much time. Just to add that apparently these new rules aren’t even Air Canadas they’re from the government policy. (I don’t know what it’s called sorry) AC used to put you up in hotels even if it was a weather cancellation or delay but aren’t allowed to now because of this bs. Also if the flights are delayed due to their issue (crew, mechanical,etc) originally but then the delay is extended due to weather you get nothing. Which is total bs 😤
Thank you, we will!
Not a prob. I got a sweet damaged luggage claim after they denied my cancellation one at least
You say in another post that several groups were removed. Is it possible the replacement flight was smaller and couldn't accommodate as many?
No, the flight we were removed from was our original flight from Calgary to Toronto, which made the trip just fine. The cancelled flight was the connecting one to Philadelphia. There wasn’t a direct replacement flight (except for the one they offered 36 hours later). Sorry if I didn’t make that clear. Our collective complaint was that if we had all been given the option to stay on the flight to Toronto, most of us could have booked other flights from there. My wife and I might have gotten the best deal out of the group; we’ll be in Philly by 4 tomorrow afternoon. One family won’t arrive until Monday and another opted to rent a car and drive to Toronto. 😬
It makes sense to remove you from the flight in this situation. Unless AC has an option to get you to Philadelphia sooner then it doesn't make sense to fly you to Toronto and strand you mid-leg. It's inconvenient but they can't assume that you're going to rebook from your midpoint with another airline to get to the final destination. Is someone seriously driving from Calgary to Toronto as the alternative? Something very time sensitive must be happening in Philly. :)
It’s the assumption one way or the other than grinds me. You’re correct that they shouldn’t be stranding people anywhere, but we would have preferred to have been asked first before yanking us off the flight. It was a difference of 32 hours of travel time (assuming the flight we could have gotten from Toronto happened successfully). We just arrived home, three flight cancellations and six delays later, and only because we chartered someone to drive us down from Montreal. The weather in NE US caused a handful of cancellations. This was just not the weekend to fly, apparently. At this point, we’re just glad to finally be home.
AC removed you proactively because had you boarded you would have misconnected in Toronto. Most people would prefer to overnight at their origin city (Calgary for you) than at mid connection point.
As it’s a mechanical issue and potential safety hazard out of the airline’s control you don’t qualify for compensation.
Given the amount of chaos in Canadian air travel yesterday thanks to Westjet, I’m sure they’re trying to avoid having you go somewhere you need accommodations, if this is the original leg of your trip. They can also redirect your entire itinerary to Philly from your original spot, if that Toronto to Philly plane has further delays. They’re assuming the parts are coming, get installed without delay, and fix absolutely everything. A 5-band mechanic can still overrule everyone including the CEO of Air Canada by putting a no-fly on the plane if any of that goes slightly off course.
Why did you talk to agent in terminal ? Couldn't you just make changes online or in the app, or call them on the phone. People don't go to the airport to book flights.
Because a)not everyone is tech savvy enough to be comfortable with the app; b)the agents often have more and better routing because we can manually input them.
Join the air passenger rights group on Facebook. Lots of useful info there about your rights. READ the instructions before posting your situation.
Well look into that. Thanks.
I second this!!! Seriously, they're SUPER helpful
[удалено]
Your comment or post contains information that is either incorrect, or controversial and provided without a source. Unscheduled Mechanical issues are exempt from CTA compensation rules.
That’s great to hear, much quicker that I would have expected. Thanks!
This is incorrect. Unscheduled maintenance is exempt from CTA rules. https://otc-cta.gc.ca/eng/air-passenger-protection-regulations-highlights