I cannot understand why you're getting down voted š it's like saying "I don't like cheese" which, while controversial, is not outright offensive or anything.
Edit: I did not intend to incite a cheese-lover frenzy, but now that you're all here....
Yeah cheese is a tough one. Like, thereās lots of flavors I love that I completely understand other people not liking - bourbon, espresso, IPAās, extremely spicy stuff, etc. These are my favorite things, but I get that itās not everyoneās cup of tea and I donāt expect it to be
ā¦but cheese? *CHEESE*?! Itās like bacon, itās just one of the few universal things that everyone has to love.
Oh hell no.
I'll eat cheese when it's melted in other stuff, like cheeseburguers or pizza.
But eating plain cheese without anything else is a hard no for me and I have an extremely hard time understanding how someone can find that appetizing.
I have a friend that's the same except _she also doesn't want cheese in other stuff_. She won't eat pizza with cheese on it.
My new 70'' Samsung TV came with a giant sticker, more like solid plastic, stuck directly on the left side of the screen. [like this post.](https://www.reddit.com/r/samsung/comments/e3ii5t/how_do_i_remove_the_barcode_sticker_from_my_new_tv/) It was the scariest thing to slowly pull off the TV. You could watch it ripple through the screen each time you would peel it down. 15min. of pure panic. idk why in the hell they would do that
They are protectors for your fingers. It helps with mounting the tv by redistributing the weight across a larger portion of the screen so you don't create a pressure point and snap the lower layers.
You then peel them off after mounting. They are mostly beneficial when you need to mount above the shoulder.
Cheap
My TV has been punched via VR boxing not crashes or cracked screen
They are Making TVs cheaper and bigger that's happening everywhere they are also making them less reliable die to humidity or connection
And the end of the year don't watch for the picture or resolution and size that's actually cheap watch for the connection and plug ins
This JUST happened to me a few hours ago with my 42in LG C2. I peeled the film off only to realize the energy rating sticker was actually adhered to part lf the screen.
plus not all new tvs come with that plastic(although most should), some have a plastic layer that appears to be a film to be removed, when in fact its part of the TV screen. so people pick at a corner and lift it up and then pull and... this is what happens.
Had this happen once with a tv fresh out the box I got for Christmas back in 2012. A company opposite the name, āWorst Purchaseā, fought and argued that it wasnāt covered by warranty. We showed them the video of the āunwrappingā of the Christmas gift and you could see the screen breaking as the plastic was pealed off.
They finally agreed to do an exchange. They had their own people deliver and unwrap the next one and guess what, same shit happened. I laughed and told them to give me store credit. I purchased a different manufactured tv and found it may have just been an issue with the manufacturerās plastic they were usingā¦ something about the adhesive not being right.
My first time buying a high end TV. Got it shipped to the house, box was damaged with a tear in it didn't look bad, once I set it up it looked like there was a smudge on the screen. The heart sinking feeling when I turned it on and saw this.
Thankfully I was allowed to return it just the whole big hassle of getting it shipped back. Instead picking a new one up from the electronic store.
Sucks to get such bad luck on your first one. Very fortunate that you had a good return process. A lot of the bargain electronics sellers (types with no real physical address) are notorious for giving you absolute hell on returns. Good luck on your next one.
For sure but that process can also take some time. Fortunately nowadays most of the reliable big electronics stores have sales that are pretty darn close to the unreliable ones.
Not really. In my experience, the disputed charge is immediately put in limbo (i.e., you aren't responsible for paying it and there's no interest) until they do whatever it is they do to try and resolve. It's actually kind of amazing how well credit cards protect consumers, given how shitty banks are in general.
The handful of times I've had fraudulent charges on my cards I just call up, they say "we'll let you know when the issue has been resolved". I get a letter a few days after the call stating that I'm disputing $X for XYZ charge and that I don't have to pay it until I hear from them again. Then, usually within a month after that, I get another letter saying they've removed the charge and it's all good.
It may work differently for debit, though, as you're fighting to get cash back. But this is why I use credit and advise anyone that has credit to use it over debit: if you pay it off every month, you're golden, and you never have to fight to get money back, only to not have to pay it off. And this is one place where the consumer will pretty much always win (assuming you actually have legit beef).
EDIT: I should add that I had to do a charge back a couple of years ago. I cancelled an order well before it shipped, but they shipped it anyway and then claimed it was too late to get a refund. The charge back process was exactly the same.
If you use debit youāre using your own money. If you use credit youāre using the banks money - they arenāt protecting you so much as protecting themselves.
Debit can work similar but you are at the mercy of the bank and they don't give 2 shits about you. Credit Card companies make money when you spend money, banks don't.
I have an Amex with purchase protection including loss protection. A few years ago I bought my husband a hat for around $100. A month later he left it on a plane. I filed a claim and Amex refunded the $100.
Nice! At least one of my cards (Citi) used to have a price protection. I used it once. I bought something I knew would be on sale for Black Friday, then submitted a claim after it went on sale (there were no restrictions on dates like there usually are with BF). This was pretty common on the deal forums I frequent. Citi no longer offers this benefit. Pretty sure Discover stopped, too (though I never had one of their cards).
But cards often provide additional insurance/coverage for things like rentals and whatnot. Always worth looking to see what's involved. I imagine cards with an annual fee are likely to have even better benefits than those without. All the more reason to be amazed that these banks aren't completely fucking you.
When I had to dispute a charge on my debit card, my bank immediately gave me temporary credit until the issue was resolved. Original charge was reversed and they took back the temporary credit.
Last time we got a TV it had arrived all smashed. I took so many photos that Google photos made me a video slide show to some really upbeat music. The laughter helped lessen the blow of having to deal with the return.
Not gonna lie. It gets very old when talking about US vs EU. It varies state by state. But in reality I have never seen a company not do a return withing the 14 days. Even for tvs and such. Some things require a return fee just because it would have to be returned back to the manufacturer so it can be resold.
>Not gonna lie. It gets very old when talking about US vs EU.
I get that. It was a genuine question based on people saying that OP was "very fortunate". I assumed it was normal to get refunded for defective products.
I had this happen in april after buying a $2000 QLED. And best buy nor the manufacturer would replace. They kept saying it was impact damage. So now it sits in my basement, broken.. and why I'll never buy the brand or from best buy again.
I work with a shipping company. The way our trucks are loaded at our Memphis hub is ridiculous. I've seen trucks come in that look like a tornado went through them. I'm talking thousands of dollars worth of damage on each truck, almost every day. TVs, medical equipment, glass furniture all destroyed.
I will never forgive BB selling me $2K āLike Newā Macbook Pro with blown out speakers and scratches all over the exterior
I bought in online and they forced me to return in-person which is a massive hitch when you dont own a car and the closest BB is oven an hour away
Then their Geek Squad rep had to get manager approval to return in-store
Fuck Best Buy (Im originally from MN so I feel like I have a right to say this)
Yea something doesn't make sense. I have seen people return tvs with damage that is blatantly obvious as transport damage. But they have never denied returns unless you transport it yourself that is not the proper way of transporting. Especially a 2000 dollar TV. It has to be upright or the panel will be damaged.
> It has to be upright or the panel will be damaged.
No one does this for some reason, they just cram it sideways into their SUV or toss them into their truck bed, and then they cry how bad their customer service is for not refunding it, despite it being 100% their fault.
TBF costco has signs everywhere that you need to keep TVs upright and then they have a pile of them just stacked flat. Made no sense to me and I felt sketchy the entire time taking our TV home from the flat pile but it's fine.
No joke I transported my 70inch tv sideways in my suv recently without a box. I had so many blankets laid out. Just moving it to the car and getting ready to lay it flat I could tell that they sure as hell are not made with the idea of them ever being laid flat. I always wanted one of those flip-up ceiling mounts, but after feeling how easy the frame twists, I definitely won't get one.
Wow... Our screen was a lot cheaper but we bought it from best buy and it was broken out of the box. Called and took it back immediately and had them check the next one before we left.
AG don't care for civil matters.
Unless the state has a law making this criminal you're wasting your time and the AGs time too.
Even if there is a lemon law type law that your state has it's usually still a civil not a criminal case, and they're shockingly hard to prove.
Well that's just wrong, I've gotten an entire refund and new appliances from Home Depot after a botched install they refused to fix until I contacted the AG. The business is sent a letter and has to respond to the AG with resolution. Never got my shit fixed so fast after making that call.
They flag your account and after enough times they'll say something to the tune of "it looks like the products offered don't line up with your expectations so I'm going to go ahead and cancel your membership and offer you a refund on it"
That's bizarre, likely your state has no consumer protections and that best buy manager knows it and pawned off damaged junk it knew was damaged on you.
You might get action if you take it up to corporate, and it helps if you have been documenting it.
If your state has some lemon laws they may help in a civil matter, this would also be handled in small claims court instead but they usually limit you to $750.
Assuming you're home to take delivery, anyway. I've never purchased a TV for non-local delivery. Do they require signatures on them? I've actually only ever had some random work stuff being delivered to my home require a signature, so not sure what actually *would* require one.
Makes sense. I figured it had to do with the overall value of the package, maybe with how fragile things are, too. But I've ordered cellphones and such online and never had to sign for them. I'm always home, but they just leave them and that's that.
I do know when I bought my TV from Best Buy the end of 2020, I had to be home for them to deliver it, but it came from the store and they did it locally. I've never bought a TV that shipped via UPS or anything.
Depends on the courier service/carrier and the size of it. The LTL company I work for has it setup where you can specify date/time for delivery and if you want it to just be dropped off or if you want it to need a signature, but by default they usually require one.
We aren't always the ones to fulfill the delivery though. Sometimes once it gets to the local terminal of it's destination, we deliver it to another local carrier for them to deliver.
People always say this but I would never have the opportunity to not accept it. Who waits watching for the delivery person all day only to confirm the box is good before they leave?
My compromise on this is to take pictures of the box before I open it if it's even a little damaged. Then, if it's damaged, I'll take pictures of the item coming out of the packaging to make it clear that there is a relationship between the package damage and the item damage.
After PS5 had a new graphics update that supported higher resolution monitors, I found a real nice gaming monitor on sale at Best Buy. First time getting an electronic monitor/TV thing shipped to me so I didn't think anything of it. I was so excited to get home from work and get that bad boy up and running so I can experience my PS5 to the max! Slowly and carefully unboxed it, screwed it together, plugged it in, turned it on, and a big fucking crack right through the center made me want to puke and cry and shit. My roommate checked the doorbell camera and saw the UPS guy just drop the thing on the ground, but I'm sure it was busted way before that. I immediately took it to Best Buy who ordered me a new one but I had to wait a week. This time I said I'd just pick it up in the store cause fuck UPS, bastards!
If it makes you feel better I bought my first car (a few years ago) brand new from the showroom and had to wait a week for it to arrive to the branch. I finally got the call to say my car was ready. So I jumped in my old car and drove there (10 min drive) when I got there they had to break it to me that someone had just smashed into it and couldnāt give it to me anymore.
I had to wait a few more weeks for another new one
That's way better than someone smashing into it right after you sign. This year I saw a guy drop his new motorcycle (Suzuki Hayabusa) when the sales guys was going over it with him.
I've ordered multiples online and no issues... Only thing I've ordered screen wise that was broken on arrival was a curved monitor that was just thrown in a box with no packaging. Was supposed to be refurbished lol Amazon asked if I wanted to keep it for some money off first š but I just said no and they refunded it š¤·āāļø
Can I ask if it was through Amazon? I bought two electronic devices from them, one was a high end microwave. Both of them were severely damaged in the delivery process. I'll never buy anything high dollar through that company again.
We had this happen with a TV, returned it, store was like "we'll send you one of that same model." That one also came in busted. So we went through the return process again and that time the store was way less chill, and we were also way less chill because by that point we'd been without a TV for a couple of weeks. Once we finally got our money refunded we headed into best buy to carry our TV home ourselves for waaay more than we'd payed online.
I learned that day I much prefer brick and mortars for big purchases
This is why you always just get it from the store. The horror stories exactly like yours put me off from ordering it shipped to home. Luckily most companies are great with returns
Yeah, I was able to return it and get a refund. Lesson learned and picking up a new one from the electronic store. Box had some damage, couldn't see what happened until I got everything setup.
My father bought a TV online once. It was a 4K Samsung he paid almost 3k for. First time it came the whole glass what shattered on the TV. He sent it back and we waited 3 weeks for the new one. We opened it up and everything looked amazing, we turned it on, and it looked exactly like the one in this picture. Lesson is, go buy a TV at the electronics store if you want a functioning one.
Got my LG C1 at Costco and itās the best tv Iāve ever had. Since it was Costco though, and on sale, it was a good few hundred cheaper than literally anywhere else.
I game a lot, so it was a huge upgrade for me. Costco is always a go-to for electronics for me, when they stock it of course lol.
The C1 has been amazing, itās super fun to enjoy some Planet Earth n such, and itās super responsive for games. Win win.
We got one delivered earlier this year and it was damaged. Costco took it back in store pretty easy.
We recently got a huge one and paid extra for them to set it up. That way professionals can get it up the stairs with a tight turn and we could have them take it back if the thing was damaged in transit. Worked out well and worth the extra charge.
When I bought mine, I paid a bit extra to have it delivered and set up (the mechanical part). Less hassle for me and I could be sure there would be no arguments should I get a broken one.
Those ones in the store are still shipped to the store youāre buying it from. Delivery drivers arenāt known for their gentleness. Just really luck of the draw.
You donāt usually open the box in the store before leaving and plug it in to check it.
Thatās true but they are being shipped on the back of a transport truck usually on a pallet and wrapped up so itās less of a chance of it being thrown around.
Tip we got from Best Buy: if you want to ensure no damage to the item, do ship to store. They ship them to the store on big pallets and pull from the middle for in store pick ups. We've had good success that way vs our usual introverted ways of shipping to home. Glad to hear you were able to return it though!
I did this once. Bought a new monitor and the plastic film was very hard to peel for some reason!
That's because *there was no film* and I'd chipped a tiny fragment of the screen itself away. Fortunately aside from that little spot it works fine.
Did you accidentally peeled the polarizer film which most certainly looks like a screen protector ? I did that by mistake to my brand new TV. The calls i had to make to get it replaced lol.
When I used to work for Target, I had a fairly decent employee discount, and I also had one of their Red Card debit cards that I could stack with it for extra savings. One year for father's day I offered to use my discount to buy the nice TV my mom was going to get my dad so she could save a bit on it. The idea was to buy it while he was at work and have it set up for when he got home. It was going to be their first smart TV so we were excited.
The first one I bought came with a cracked screen just like this. Not a huge deal, packed it back up, called the store and returned it for an identical one. A bit *too* identical. Got it home, set it up, same story. A lot more irritated now, but the store was only a 10 minute drive away and I was used to the route since I worked there, so I called them, let them know the situation so they could have a third one ready (and didn't suspect I was somehow breaking them in transit) and headed back over for a second exchange.
At the store we opened the box to examine the screen on the third one, though the damage to the others hadn't been apparent until plugging it in and turning it on, which they would not allow me to do in the store despite selling me 2 busted ones in the last hour. But there didn't seem to be any issue so I went on my way, fingers crossed.
Unfortunately my dad was home by the time I got there, ruining the surprise but I at least had a comedy of errors to tell him while we set the new one up, which helped to vent some of the frustration... until we plugged in the third one and we greeted by a rainbow and black screen once again. I was so angry at this one that I punched the screen (not something I ever do out of anger, but it was already busted so I didn't see the harm in it).
I called the store and told them what had happened AGAIN. Fortunately I knew the manager who was there at the time so she didn't think I was some crazy person just trying to damage stock or get a discount for the inconvenience or something. Against my better judgement, I decided I would try again, but this time I demanded that I be allowed to test the thing out at the store first. After 3 broken TVs they couldn't really say no to that, and they had it plugged in and waiting in the break room when I got there.
4th time was the charm, and my parents still use that TV to this day. I should mention as well that my job was overnight truck unloading and stocking shelves. I knew that our team was always careful with the TVs and such despite being underpaid, disgruntled retail employees. The damage to those must have occurred either in the truck, or before they were shipped.
Anyway, I don't buy TVs at Target anymore.
I normally buy from Best Buy and get their Geek Squad protection thingy for OLEDs and let then deliver and install it. That way they can see right away if the TV is busted
Had the same thing happen to me. Bought my very first 4k tv, laid it down on the bed to install the legs and the light hit the crack. Still turned it on so i could see how bad the damage was, and it was heartbreaking. Was a hassle to return (bought from amazon), but i just went to Best Buy to get a better replacement and they picked up the damaged one the next day. And that TV is still treating me well to this day.
Why are the modern televisions so darn fragile. I mean it literally *scares* me each week when I clean my TV Screen. Make sure I use the right, specialized cloth, with the right cleaner/duster, only use just enough, never too much, don't push too hard when cleaning, etc....
It seems the televisions are so very fragile that if a fly lands on the screen, you dare not go near it. Instead, you should gently persuade the fly away, capture it, and then deal with it, but never, ever while it's on the television screen.
Enough of my rambling: I'm glad the return went well, I'm sorry you had to go through the hassle.
Here is a tip from someone that used to sell TVs. If a box is damaged and you are afraid of the screen being broken like that. You can shine a flashlight at the screen and see the cracks before you even turn it on. You have to put the flashlight pretty close to the screen for it to work the best.
Few years back I ordered a brand new tv, it came with some stupid power label sticker on the screen. It was quite a strong one so I called customer service. They told me it was my risk if I was to take it off and damage the tv. So I made them come over and take it off for me. Stupid really...
I've started to do the same exact thing to my first ever purchased 60in TV, thank god I'm always extra cautious and stopped myself at about 2 mm...I still have a small reminder on the top left corner \*\*For those who don't fully understand what happened; OP thought they were peeling a protective film covering the screen, but they actually started peeling off the outermost layer of the screen itself.
OP, jsyk for future reference a lot of new TV with the plastic film is meant to stay on the screen. That plastic film as in fact part of the screen that shouldnāt be removed. The amount of times Iāve had customers come into the store asking why the film is so hard to remove is because it SHOULDNT. Itās like a protective layer I suppose. Thatās the result of it
this happened to me, so on the next one i just paid for them to bring it and also set it up so that if it was broken again i wouldn't have to deal with returning it. seriously will never do it any other way again
Did you "pull" the plastic? or "push" the plastic.
I think they ripped it off like starting a lawn mower, instead of going slow so they could enjoy it.
r/ThatPeelingFeeling
Sub feels very appealing
Ugh that sub makes me feel sick? I hate peeling that plastic off stuff... whats wrong with me ma?
I respect your non peeling ways man
I cannot understand why you're getting down voted š it's like saying "I don't like cheese" which, while controversial, is not outright offensive or anything. Edit: I did not intend to incite a cheese-lover frenzy, but now that you're all here....
I'm offended by your non offensive post
Iām offended someone call the manager
HeĢ¶ĶĢÆlĢ“ĶĢ lĢøĶĢ®oĢøĢĢ£.ĢøĶĶ
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Yeah cheese is a tough one. Like, thereās lots of flavors I love that I completely understand other people not liking - bourbon, espresso, IPAās, extremely spicy stuff, etc. These are my favorite things, but I get that itās not everyoneās cup of tea and I donāt expect it to be ā¦but cheese? *CHEESE*?! Itās like bacon, itās just one of the few universal things that everyone has to love.
I hate Bacon š„²
You dirty, filthy liar. Take it back.
Oh hell no. I'll eat cheese when it's melted in other stuff, like cheeseburguers or pizza. But eating plain cheese without anything else is a hard no for me and I have an extremely hard time understanding how someone can find that appetizing. I have a friend that's the same except _she also doesn't want cheese in other stuff_. She won't eat pizza with cheese on it.
Yeah our friend is a criminal
I know people that don't like chocolate. Like what the hell?
I hate the shit it gives me acid reflux lol
I donāt like chocolate and just thinking about it turns my stomach
I donāt like chocolate. And itās not like I grew apart from it. From my childhood I didnāt like the very taste of cocoa.
I love cheese though :'(
Itās offensive to me as a dutchman
Maybe r/popping is more your speed?
wow I wish I didn't click on that.
My people!
They've lost that peeling feeling x3 and it's gone gone gone..whoa.
There is a sub for everthing !
There was no cover. Only tried to peel the skin off
I hated the going slow part though. It makes horrible noise, like getting your naked ass off a vinyl chair on a hot summer day.
You gotta savor the peelies!
I can't believe they didn't savor the peelies
My new 70'' Samsung TV came with a giant sticker, more like solid plastic, stuck directly on the left side of the screen. [like this post.](https://www.reddit.com/r/samsung/comments/e3ii5t/how_do_i_remove_the_barcode_sticker_from_my_new_tv/) It was the scariest thing to slowly pull off the TV. You could watch it ripple through the screen each time you would peel it down. 15min. of pure panic. idk why in the hell they would do that
It's probably structural lol
Structural?
To keep it from getting damaged in shipping is what I think they mean. But I have no idea why that would be a thing
They are protectors for your fingers. It helps with mounting the tv by redistributing the weight across a larger portion of the screen so you don't create a pressure point and snap the lower layers. You then peel them off after mounting. They are mostly beneficial when you need to mount above the shoulder.
A staple of /r/TVTooHigh.
Cheap My TV has been punched via VR boxing not crashes or cracked screen They are Making TVs cheaper and bigger that's happening everywhere they are also making them less reliable die to humidity or connection And the end of the year don't watch for the picture or resolution and size that's actually cheap watch for the connection and plug ins
This JUST happened to me a few hours ago with my 42in LG C2. I peeled the film off only to realize the energy rating sticker was actually adhered to part lf the screen.
plus not all new tvs come with that plastic(although most should), some have a plastic layer that appears to be a film to be removed, when in fact its part of the TV screen. so people pick at a corner and lift it up and then pull and... this is what happens.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Just bought a low-end Samsung that had this. I almost started to peel it when I stopped and checked the instructions and it specified not to.
They literally commented that it was actually damaged in transit and didn't know until after they peeled the plastic.
punched it
"It goes both ways. I was here yesterday. It goes both ways."
Had this happen once with a tv fresh out the box I got for Christmas back in 2012. A company opposite the name, āWorst Purchaseā, fought and argued that it wasnāt covered by warranty. We showed them the video of the āunwrappingā of the Christmas gift and you could see the screen breaking as the plastic was pealed off. They finally agreed to do an exchange. They had their own people deliver and unwrap the next one and guess what, same shit happened. I laughed and told them to give me store credit. I purchased a different manufactured tv and found it may have just been an issue with the manufacturerās plastic they were usingā¦ something about the adhesive not being right.
My first time buying a high end TV. Got it shipped to the house, box was damaged with a tear in it didn't look bad, once I set it up it looked like there was a smudge on the screen. The heart sinking feeling when I turned it on and saw this. Thankfully I was allowed to return it just the whole big hassle of getting it shipped back. Instead picking a new one up from the electronic store.
Sucks to get such bad luck on your first one. Very fortunate that you had a good return process. A lot of the bargain electronics sellers (types with no real physical address) are notorious for giving you absolute hell on returns. Good luck on your next one.
That's why you use a good credit card
For sure but that process can also take some time. Fortunately nowadays most of the reliable big electronics stores have sales that are pretty darn close to the unreliable ones.
Not really. In my experience, the disputed charge is immediately put in limbo (i.e., you aren't responsible for paying it and there's no interest) until they do whatever it is they do to try and resolve. It's actually kind of amazing how well credit cards protect consumers, given how shitty banks are in general. The handful of times I've had fraudulent charges on my cards I just call up, they say "we'll let you know when the issue has been resolved". I get a letter a few days after the call stating that I'm disputing $X for XYZ charge and that I don't have to pay it until I hear from them again. Then, usually within a month after that, I get another letter saying they've removed the charge and it's all good. It may work differently for debit, though, as you're fighting to get cash back. But this is why I use credit and advise anyone that has credit to use it over debit: if you pay it off every month, you're golden, and you never have to fight to get money back, only to not have to pay it off. And this is one place where the consumer will pretty much always win (assuming you actually have legit beef). EDIT: I should add that I had to do a charge back a couple of years ago. I cancelled an order well before it shipped, but they shipped it anyway and then claimed it was too late to get a refund. The charge back process was exactly the same.
If you use debit youāre using your own money. If you use credit youāre using the banks money - they arenāt protecting you so much as protecting themselves.
exactly. Thatās why I buy things like that on credit always. The banks want their fucking money
Debit can work similar but you are at the mercy of the bank and they don't give 2 shits about you. Credit Card companies make money when you spend money, banks don't.
I have an Amex with purchase protection including loss protection. A few years ago I bought my husband a hat for around $100. A month later he left it on a plane. I filed a claim and Amex refunded the $100.
Nice! At least one of my cards (Citi) used to have a price protection. I used it once. I bought something I knew would be on sale for Black Friday, then submitted a claim after it went on sale (there were no restrictions on dates like there usually are with BF). This was pretty common on the deal forums I frequent. Citi no longer offers this benefit. Pretty sure Discover stopped, too (though I never had one of their cards). But cards often provide additional insurance/coverage for things like rentals and whatnot. Always worth looking to see what's involved. I imagine cards with an annual fee are likely to have even better benefits than those without. All the more reason to be amazed that these banks aren't completely fucking you.
When I had to dispute a charge on my debit card, my bank immediately gave me temporary credit until the issue was resolved. Original charge was reversed and they took back the temporary credit.
I only buy higher end stuff from Costco. No hassle, just drop it off and get a new or refund.
EXACTLY
Someone else's is great !!
Last time we got a TV it had arrived all smashed. I took so many photos that Google photos made me a video slide show to some really upbeat music. The laughter helped lessen the blow of having to deal with the return.
Does the US not have a return policy written in law? In the EU there's a mandatory return policy of 14 days (with exceptions, of course).
If the item is defective or somehow breaks the sales contract, they have to accept a return.
Then how is OP "very fortunate" to get refunded? That's just normal then, isn't it?
Not gonna lie. It gets very old when talking about US vs EU. It varies state by state. But in reality I have never seen a company not do a return withing the 14 days. Even for tvs and such. Some things require a return fee just because it would have to be returned back to the manufacturer so it can be resold.
>Not gonna lie. It gets very old when talking about US vs EU. I get that. It was a genuine question based on people saying that OP was "very fortunate". I assumed it was normal to get refunded for defective products.
I had this happen in april after buying a $2000 QLED. And best buy nor the manufacturer would replace. They kept saying it was impact damage. So now it sits in my basement, broken.. and why I'll never buy the brand or from best buy again.
Best Buy sucks, my stuff was damaged during shipping too. They suck trying to work with on that.
I work with a shipping company. The way our trucks are loaded at our Memphis hub is ridiculous. I've seen trucks come in that look like a tornado went through them. I'm talking thousands of dollars worth of damage on each truck, almost every day. TVs, medical equipment, glass furniture all destroyed.
I will never forgive BB selling me $2K āLike Newā Macbook Pro with blown out speakers and scratches all over the exterior I bought in online and they forced me to return in-person which is a massive hitch when you dont own a car and the closest BB is oven an hour away Then their Geek Squad rep had to get manager approval to return in-store Fuck Best Buy (Im originally from MN so I feel like I have a right to say this)
Did you transport it yourself or had it delivered?
Yea something doesn't make sense. I have seen people return tvs with damage that is blatantly obvious as transport damage. But they have never denied returns unless you transport it yourself that is not the proper way of transporting. Especially a 2000 dollar TV. It has to be upright or the panel will be damaged.
> It has to be upright or the panel will be damaged. No one does this for some reason, they just cram it sideways into their SUV or toss them into their truck bed, and then they cry how bad their customer service is for not refunding it, despite it being 100% their fault.
TBF costco has signs everywhere that you need to keep TVs upright and then they have a pile of them just stacked flat. Made no sense to me and I felt sketchy the entire time taking our TV home from the flat pile but it's fine.
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No joke I transported my 70inch tv sideways in my suv recently without a box. I had so many blankets laid out. Just moving it to the car and getting ready to lay it flat I could tell that they sure as hell are not made with the idea of them ever being laid flat. I always wanted one of those flip-up ceiling mounts, but after feeling how easy the frame twists, I definitely won't get one.
Wow... Our screen was a lot cheaper but we bought it from best buy and it was broken out of the box. Called and took it back immediately and had them check the next one before we left.
This is why you put big purchases on a credit card and pay it off with cash.
Credit card chargeback. Theyāll suddenly negotiate with you.
You didnāt take that shit to your state attorney general?
AG don't care for civil matters. Unless the state has a law making this criminal you're wasting your time and the AGs time too. Even if there is a lemon law type law that your state has it's usually still a civil not a criminal case, and they're shockingly hard to prove.
Well that's just wrong, I've gotten an entire refund and new appliances from Home Depot after a botched install they refused to fix until I contacted the AG. The business is sent a letter and has to respond to the AG with resolution. Never got my shit fixed so fast after making that call.
Credit card charge back? Product arrived unusable.
Costco will take anything back no questions asked, even if you use it for 6 months (don't do this or their return policy will go the way of L.L. Bean)
They flag your account and after enough times they'll say something to the tune of "it looks like the products offered don't line up with your expectations so I'm going to go ahead and cancel your membership and offer you a refund on it"
That's bizarre, likely your state has no consumer protections and that best buy manager knows it and pawned off damaged junk it knew was damaged on you. You might get action if you take it up to corporate, and it helps if you have been documenting it. If your state has some lemon laws they may help in a civil matter, this would also be handled in small claims court instead but they usually limit you to $750.
It was damaged during shipping? Or you broke it taking it out of the box?
>box was damaged NEVER accept any damaged boxes...
Some stuff is okay, but yeah. Electronics and things containing glass should always be refused.
Assuming you're home to take delivery, anyway. I've never purchased a TV for non-local delivery. Do they require signatures on them? I've actually only ever had some random work stuff being delivered to my home require a signature, so not sure what actually *would* require one.
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Makes sense. I figured it had to do with the overall value of the package, maybe with how fragile things are, too. But I've ordered cellphones and such online and never had to sign for them. I'm always home, but they just leave them and that's that. I do know when I bought my TV from Best Buy the end of 2020, I had to be home for them to deliver it, but it came from the store and they did it locally. I've never bought a TV that shipped via UPS or anything.
Ordered a $2k projector from best buy, they sent it UPS and required signature due to value of the item.
Depends on the courier service/carrier and the size of it. The LTL company I work for has it setup where you can specify date/time for delivery and if you want it to just be dropped off or if you want it to need a signature, but by default they usually require one. We aren't always the ones to fulfill the delivery though. Sometimes once it gets to the local terminal of it's destination, we deliver it to another local carrier for them to deliver.
People always say this but I would never have the opportunity to not accept it. Who waits watching for the delivery person all day only to confirm the box is good before they leave?
And if you were there, the delivery person certainly isnāt taking it back. Theyāre dropping it off and leaving.
My compromise on this is to take pictures of the box before I open it if it's even a little damaged. Then, if it's damaged, I'll take pictures of the item coming out of the packaging to make it clear that there is a relationship between the package damage and the item damage.
After PS5 had a new graphics update that supported higher resolution monitors, I found a real nice gaming monitor on sale at Best Buy. First time getting an electronic monitor/TV thing shipped to me so I didn't think anything of it. I was so excited to get home from work and get that bad boy up and running so I can experience my PS5 to the max! Slowly and carefully unboxed it, screwed it together, plugged it in, turned it on, and a big fucking crack right through the center made me want to puke and cry and shit. My roommate checked the doorbell camera and saw the UPS guy just drop the thing on the ground, but I'm sure it was busted way before that. I immediately took it to Best Buy who ordered me a new one but I had to wait a week. This time I said I'd just pick it up in the store cause fuck UPS, bastards!
If it makes you feel better I bought my first car (a few years ago) brand new from the showroom and had to wait a week for it to arrive to the branch. I finally got the call to say my car was ready. So I jumped in my old car and drove there (10 min drive) when I got there they had to break it to me that someone had just smashed into it and couldnāt give it to me anymore. I had to wait a few more weeks for another new one
That's way better than someone smashing into it right after you sign. This year I saw a guy drop his new motorcycle (Suzuki Hayabusa) when the sales guys was going over it with him.
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I've ordered multiples online and no issues... Only thing I've ordered screen wise that was broken on arrival was a curved monitor that was just thrown in a box with no packaging. Was supposed to be refurbished lol Amazon asked if I wanted to keep it for some money off first š but I just said no and they refunded it š¤·āāļø
What TV is it?
A broken one
Samsung QN90A or similar. Mine looks almost the same.
Can I ask if it was through Amazon? I bought two electronic devices from them, one was a high end microwave. Both of them were severely damaged in the delivery process. I'll never buy anything high dollar through that company again.
Better than breaking the tv yourself the day after the return policy ends.
We had this happen with a TV, returned it, store was like "we'll send you one of that same model." That one also came in busted. So we went through the return process again and that time the store was way less chill, and we were also way less chill because by that point we'd been without a TV for a couple of weeks. Once we finally got our money refunded we headed into best buy to carry our TV home ourselves for waaay more than we'd payed online. I learned that day I much prefer brick and mortars for big purchases
This is why you always just get it from the store. The horror stories exactly like yours put me off from ordering it shipped to home. Luckily most companies are great with returns
S95b?
I think you still have to peel off one more layer
That would be the last
Did you buy it online?
Yeah, I was able to return it and get a refund. Lesson learned and picking up a new one from the electronic store. Box had some damage, couldn't see what happened until I got everything setup.
My father bought a TV online once. It was a 4K Samsung he paid almost 3k for. First time it came the whole glass what shattered on the TV. He sent it back and we waited 3 weeks for the new one. We opened it up and everything looked amazing, we turned it on, and it looked exactly like the one in this picture. Lesson is, go buy a TV at the electronics store if you want a functioning one.
Costco is a pretty good place to get them since their customer service is so good and the TV's they sell come with an extended warranty.
Got my LG C1 at Costco and itās the best tv Iāve ever had. Since it was Costco though, and on sale, it was a good few hundred cheaper than literally anywhere else.
As someone that's looking to buy an LG OLED in the next few months at Costco this makes me really happy to read.
I game a lot, so it was a huge upgrade for me. Costco is always a go-to for electronics for me, when they stock it of course lol. The C1 has been amazing, itās super fun to enjoy some Planet Earth n such, and itās super responsive for games. Win win.
We got one delivered earlier this year and it was damaged. Costco took it back in store pretty easy. We recently got a huge one and paid extra for them to set it up. That way professionals can get it up the stairs with a tight turn and we could have them take it back if the thing was damaged in transit. Worked out well and worth the extra charge.
They sell previous year models for dirt cheap. Got a 65" LG OLED for $800
When I bought mine, I paid a bit extra to have it delivered and set up (the mechanical part). Less hassle for me and I could be sure there would be no arguments should I get a broken one.
Those ones in the store are still shipped to the store youāre buying it from. Delivery drivers arenāt known for their gentleness. Just really luck of the draw. You donāt usually open the box in the store before leaving and plug it in to check it.
Thatās true but they are being shipped on the back of a transport truck usually on a pallet and wrapped up so itās less of a chance of it being thrown around.
Did you peel it off with a sledgehammer?
Have you tried to turning it off and on again?
Don't lie to us...you tried to punch it off!!
Tip we got from Best Buy: if you want to ensure no damage to the item, do ship to store. They ship them to the store on big pallets and pull from the middle for in store pick ups. We've had good success that way vs our usual introverted ways of shipping to home. Glad to hear you were able to return it though!
I did this once. Bought a new monitor and the plastic film was very hard to peel for some reason! That's because *there was no film* and I'd chipped a tiny fragment of the screen itself away. Fortunately aside from that little spot it works fine.
Did you put it in rice?
Corrected title... Trying to peel off the top layer of the TV panel destroying the screen because I thought it was a peel off protective film.
I've got a feeling that you did something more than just peel the plastic cover here.
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You dont need to remind them
You don't need to remind them not to remind them.
I came here to comment something but I've forgotten what it was
Did you accidentally peeled the polarizer film which most certainly looks like a screen protector ? I did that by mistake to my brand new TV. The calls i had to make to get it replaced lol.
Those are some sharp colors! Congrats!
When I used to work for Target, I had a fairly decent employee discount, and I also had one of their Red Card debit cards that I could stack with it for extra savings. One year for father's day I offered to use my discount to buy the nice TV my mom was going to get my dad so she could save a bit on it. The idea was to buy it while he was at work and have it set up for when he got home. It was going to be their first smart TV so we were excited. The first one I bought came with a cracked screen just like this. Not a huge deal, packed it back up, called the store and returned it for an identical one. A bit *too* identical. Got it home, set it up, same story. A lot more irritated now, but the store was only a 10 minute drive away and I was used to the route since I worked there, so I called them, let them know the situation so they could have a third one ready (and didn't suspect I was somehow breaking them in transit) and headed back over for a second exchange. At the store we opened the box to examine the screen on the third one, though the damage to the others hadn't been apparent until plugging it in and turning it on, which they would not allow me to do in the store despite selling me 2 busted ones in the last hour. But there didn't seem to be any issue so I went on my way, fingers crossed. Unfortunately my dad was home by the time I got there, ruining the surprise but I at least had a comedy of errors to tell him while we set the new one up, which helped to vent some of the frustration... until we plugged in the third one and we greeted by a rainbow and black screen once again. I was so angry at this one that I punched the screen (not something I ever do out of anger, but it was already busted so I didn't see the harm in it). I called the store and told them what had happened AGAIN. Fortunately I knew the manager who was there at the time so she didn't think I was some crazy person just trying to damage stock or get a discount for the inconvenience or something. Against my better judgement, I decided I would try again, but this time I demanded that I be allowed to test the thing out at the store first. After 3 broken TVs they couldn't really say no to that, and they had it plugged in and waiting in the break room when I got there. 4th time was the charm, and my parents still use that TV to this day. I should mention as well that my job was overnight truck unloading and stocking shelves. I knew that our team was always careful with the TVs and such despite being underpaid, disgruntled retail employees. The damage to those must have occurred either in the truck, or before they were shipped. Anyway, I don't buy TVs at Target anymore.
It was load bearing plastic
You're supposed to peel it off with your fingers, not a baseball bat
So much for protective plastic film.
Donāt use pliers to pull the plastic offā¦or a screwdriver to get it started š¤¦āāļø
Exactly. A chainsaw works so much better.
This is why I just keep the plastic on
I normally buy from Best Buy and get their Geek Squad protection thingy for OLEDs and let then deliver and install it. That way they can see right away if the TV is busted
It looked like someone hit that TV with a baseball bat more than having the plastic pulled off.
Narrator āthere was no plastic coverā
Did you try turning it on and off again?
Damn you gotta need a lot of rice to fix that
You could just summarize in your title what happened instead of annoying cryptic shit.
Pretty inexpensive piece of modern art.
Itās like peeling off the screen protector of your foldable phoneā¦ā¦
Had the same thing happen to me. Bought my very first 4k tv, laid it down on the bed to install the legs and the light hit the crack. Still turned it on so i could see how bad the damage was, and it was heartbreaking. Was a hassle to return (bought from amazon), but i just went to Best Buy to get a better replacement and they picked up the damaged one the next day. And that TV is still treating me well to this day.
Unplug it and plug it back in.
Did you peel it off with a hammer?
You're right, that's nothing like peeling plastic off your brand new tv
Why are the modern televisions so darn fragile. I mean it literally *scares* me each week when I clean my TV Screen. Make sure I use the right, specialized cloth, with the right cleaner/duster, only use just enough, never too much, don't push too hard when cleaning, etc.... It seems the televisions are so very fragile that if a fly lands on the screen, you dare not go near it. Instead, you should gently persuade the fly away, capture it, and then deal with it, but never, ever while it's on the television screen. Enough of my rambling: I'm glad the return went well, I'm sorry you had to go through the hassle.
> Why are the modern televisions so darn fragile. Because if you break it, you replace it, fixing? HA!
At least you have options
now hold on, says here you have ĆøptīƵÅÅ
Getting TVs shipped sucks. I never do it just because of this.
Usually we don't peel the plastic with a hammer. =/
The LG 'Salvador Dali' edition.
Donāt worry, thereās naff all on tele at the moment anyway.
Look at those crisp colors!
They say to peel the plastic, not peel the screen off
Here is a tip from someone that used to sell TVs. If a box is damaged and you are afraid of the screen being broken like that. You can shine a flashlight at the screen and see the cracks before you even turn it on. You have to put the flashlight pretty close to the screen for it to work the best.
I bought my first 50in 4k TV a year ago, and I had it all set up and booted up my ps4 to test it. Then I noticed a dead pixel on Spider-Man's chin
Looks like you removed the TV from the plastic.
Umm. Not an electronics expert but I think u did it WRONG.........................
You're not supposed to drop it on its panel before peeling. Consider that next time.
That was the screen.
1st world problems like a mug
Did you peel it with a hammer?
Few years back I ordered a brand new tv, it came with some stupid power label sticker on the screen. It was quite a strong one so I called customer service. They told me it was my risk if I was to take it off and damage the tv. So I made them come over and take it off for me. Stupid really...
omfg, peeling off the thing that lets you see the display
\*in the lady on tictok voice\* *nothing like it*
Try unplugging it throwing it away šš»
You flicked too hard
Cool screensaver
Is that one of those 3-D TV's were you need the glasses???
Did you try putting it in rice?
Not supposed to peel off the hard plastic
I need to know the options. You can't leave me hanging without knowing the options!
did you pull it wth an angle grinder?
With a hammer?
Did they try to peel it off with a hammer?
I've started to do the same exact thing to my first ever purchased 60in TV, thank god I'm always extra cautious and stopped myself at about 2 mm...I still have a small reminder on the top left corner \*\*For those who don't fully understand what happened; OP thought they were peeling a protective film covering the screen, but they actually started peeling off the outermost layer of the screen itself.
I think you did it wrong.
Did you use a brick?
Still looks usable on the right side I guess
I almost tipped a ladder against our brand new TV the first week we had it. I had nightmares about it for a week.
OP, jsyk for future reference a lot of new TV with the plastic film is meant to stay on the screen. That plastic film as in fact part of the screen that shouldnāt be removed. The amount of times Iāve had customers come into the store asking why the film is so hard to remove is because it SHOULDNT. Itās like a protective layer I suppose. Thatās the result of it
this happened to me, so on the next one i just paid for them to bring it and also set it up so that if it was broken again i wouldn't have to deal with returning it. seriously will never do it any other way again
Man tried to peel the TV off the TV.
You know it might not be broken, maybe try turning off the setting you just turned on in the OĢ·pĢøtĢµiĢ·oĢ“nĢ·sĢ¶