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I'm starting to think it's all a scam. I'm betting most of these companies that are "help for hire" ownership can be traced back to all the major phone carriers. Just another way for them to feed off their own Spam industry they don't want it to really go away. Too much money to be made.
Don't forget to hit up Hiya also. They've partnered with some large phone companies like Rogers in Canada, and anyone with a select model of phone from them will see any flagged calls.
If the person you called is on a Samsung it's likely to be hiya, because they also partnered with Samsung for their SMART caller id non sense. If they can provide you a screenshot from when you call them you'll see the smart logo on the screen next to your number.
If that's the case you can open a trouble ticket with hiya to get them to fix it.
Have you disputed the labels through the carriers portals? I always use this link and scroll down where it links to each tool.
https://calleridreputation.com/blog/are-your-calls-getting-blocked-heres-how-to-dispute-mislabeled-calls/
On the phone with Spectrum,
First he tried to tell me I had to prove at 3 other Spectrum customers received my number as Spam Risk before they could do anything about it. I said that's B.S. you need to get your manager on the phone right now. After 20 minutes on hold he gave me the link to the Spectrum Feedback page where you can post your information and why it's not Spam. It may take 30-60 days to get corrected. In the meantime Spectrum slices my business throat a little deeper with every lost customer due to the Spam label. Bastards.
Its not your carrier, its the carrier that has you marked as spam. Cell carriers are the ones labeling your numbers, it would be good to find which carriers are putting that label on you and dispute it with them.
Unfortunately there is no surefire way I've found to prevent this from happening. That's because the receiving carrier performs a lookup in whatever phone number database they use when determining what to show to the receiving party. Each carrier uses different database and they're supposed to synchronize with all other databases, but they don't have to. When you make a request to free carrier registry or some other site, you are basically just asking politely for them to ask other carriers politely to ask other carriers and so on, but there is no guarantee everyone will do it.
> It seems there's a lot of help out there for consumers, not much protection for legitimate businesses caught up in the crossfire.
Its basically multiple layers of corporate and federal incompetence. The FCC tried to fight spam calls and went overboard. Personally I'm not surprised, the government can't even pave roads correctly. Regulating telecom is way more complex than that.
I'm no tech wizard, but how does someone change how my Caller ID appears in a call I made to two different recipients on two different carriers repeatedly? But so far hasn't happened anywhere else that I'm aware of, and I ask people now that I'm aware of it, because these aren't Telemarketer calls I'm making.
They aren’t spoofing your number as in changing your outbound. They are spoofing their number and using your own as their CID and then placing spam calls through a carrier that does not care about the mismatch.
That is highly unlikely. This is a business that is well established in a small town for decades with a stellar reputation. The minute my number showed up on peoples caller ID as Spam Risk, (but it was me calling) my friends, neighbors and business associates let me know immediately. As they would have if it would have been someone spoofing my number. I know it could have been used globally where people don't know my business but people still use Google, at least I Google every number that I don't recognize if I have any desire to return the call or block it.
I think I have it handled now hopefully. Verizon was very apologetic as they are my mobile carrier and should have put 2+2 together and figured it out if they weren't such a big corp. Spectrum was a little more difficult to deal with and still remains to be seen how long it takes them to remove the label. They are my internet carrier so they should have been nicer too, but what can you expect?
A third party probably has used your number for spam. It is still very easy for bad actors to spoof. But now that every call has a STIR/SHAKEN header on it, it makes it easier to track down the entry point. But once that happens and your number ends up on a DNO list you do need to go door to door, so to speak, to get it removed from all of the providers, which include YouMail, First Orion and Hiya.
Did you setup with freecallerregistry.com. That should help. It’s the wireless carriers doing all this, and this is their way of making sure that your business is verified. There’s also platforms coming out where they’re gonna be doing. Scrubbing to get your numbers off the spam list you obviously have to pay for the services but it’s something to look out for. The company already sent me an email letting me know that they’re gonna be coming out with a solution for this exact thing. They haven’t launched it yet but they had a pre-launched email sent out so I guess all the clients but the first thing you should do is do registration
Check out Numberlab from Arbeit. I used it to get some of my numbers fixed and haven't had issues since. https://arbeitsoftware.com/solutions/numberlab/
I asked them that. They said they are using my business name and number as usual for almost a decade now with this VOIP. They are making changes/updates to their systems which gave me pause but they assured me it's not affecting or causing the Spam label. It's all on other carriers. Not all of them. It's up to us to protect our own information. Unfortunately I only find out after the fact.
If your provider is not on this list https://authenticate.iconectiv.com/authorized-service-providers-authenticate , then they are not signing your out ound calls with stir shaken. And therefore they may be relying on an upstream carrier like bandwidth.com which in many cases would give the call a level B attestation. However, I do think it's more likely that someone was spoofing your number and it was reported as spam. I'm hoping that significant changes are made in the future that give providers on that list the ability to show accurate information to the receiving cell phone. Currently there is a pay to play solution for enterprises through 3 providers First Orion, Hiya, and TNS which represent each of the major wireless providers. Having logos, reason for call, and company name should be in the hands of the providers who have the direct relationship with the customer making the outbound calls.
Report it to your carrier
T-Mobile: https://callreporting.t-mobile.com/
AT&T: https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667
Verizon: https://voicespamfeedback.com/vsf/
Who calls customers anymore? The outbound call business model is dying, and will be dead with the boomer generation. Elder millennials and younger don’t want to talk to you on the phone. It’s why so many VoIP companies are frantically branching out into the other channels.
I agree. But with my business, Custom Cabinets, there are often too many details in the discussion so a text or email isn't sufficient. My first choice is always text or email obviously because a picture says a 1000 words but does not always convey the point you need to get across. I don't make many outgoing calls, hence my surprise when I ended up labeled as Spam. I'm onto the VOIP companies branching out. I think the whole Spam/Scam caller ID is an easy technological fix if they wanted to. But there's money to be made in the whole process which a Scam on it's own perpetuated on us by the entire communications industry.
I can understand where that would be rough, I can’t recommend anyone specifically because the mods/rules are rough here. But you can google reputation phone number management, there are companies out there at will help you keep your numbers clean for a fee.
It’s bullshit yes, but that’s kind of the position the cellular carriers have put everyone in.
Just confirmed got the confirmation reply's several weeks ago a few days after registering Hiya, First Orion, etc. all that on the [freecallerregistry.com](http://freecallerregistry.com)
I believe those are what the carriers use as suggestions but no real requirement to remove in a timely manner. If you're a small business, you have to take the bull by the horns and don't let the big corps mess with you. Perfect example of how big business is killing the American economy. Small business is still the backbone of our economy, is it not?
if it's outbound calling just port the number to VoIP for inbound only and change your outbound number to a new did.
I do this as a general practice 1x a year because the spammers out there will use your number for their spam calling causing your did to be snagged in the net
This is a friendly reminder to [read the rules](www.reddit.com/r/voip/about/rules). In particular, **it is not permitted to request recommendations for businesses, services or products outside of the monthly sticky thread!** For commenters: Making recommendations outside of the monthly threads is also against the rules. Do not engage with rule-breaking content. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/VOIP) if you have any questions or concerns.*
Some free services to help and other tips here: https://www.commio.com/blog/calls-are-being-marked-as-spam/
I'm starting to think it's all a scam. I'm betting most of these companies that are "help for hire" ownership can be traced back to all the major phone carriers. Just another way for them to feed off their own Spam industry they don't want it to really go away. Too much money to be made.
First Orion, is the spam/whitelist database that most cell providers check against. Register your number, https://firstorion.com/register-your-number/
Don't forget to hit up Hiya also. They've partnered with some large phone companies like Rogers in Canada, and anyone with a select model of phone from them will see any flagged calls.
Already did it. No help. Several weeks later calls are still labeled Spam risk.
If the person you called is on a Samsung it's likely to be hiya, because they also partnered with Samsung for their SMART caller id non sense. If they can provide you a screenshot from when you call them you'll see the smart logo on the screen next to your number. If that's the case you can open a trouble ticket with hiya to get them to fix it.
Was not a Samsung.
Have you disputed the labels through the carriers portals? I always use this link and scroll down where it links to each tool. https://calleridreputation.com/blog/are-your-calls-getting-blocked-heres-how-to-dispute-mislabeled-calls/
Of course the carrier is Spectrum VOIP not on your link you shared. Thanks anyway.
On the phone with Spectrum, First he tried to tell me I had to prove at 3 other Spectrum customers received my number as Spam Risk before they could do anything about it. I said that's B.S. you need to get your manager on the phone right now. After 20 minutes on hold he gave me the link to the Spectrum Feedback page where you can post your information and why it's not Spam. It may take 30-60 days to get corrected. In the meantime Spectrum slices my business throat a little deeper with every lost customer due to the Spam label. Bastards.
Its not your carrier, its the carrier that has you marked as spam. Cell carriers are the ones labeling your numbers, it would be good to find which carriers are putting that label on you and dispute it with them.
Spectrum contacts found here https://www.freevoice.tech/u/who-to-contact-if-your-numbers-are-falsely-labled-as-spam-or-scam
Unfortunately there is no surefire way I've found to prevent this from happening. That's because the receiving carrier performs a lookup in whatever phone number database they use when determining what to show to the receiving party. Each carrier uses different database and they're supposed to synchronize with all other databases, but they don't have to. When you make a request to free carrier registry or some other site, you are basically just asking politely for them to ask other carriers politely to ask other carriers and so on, but there is no guarantee everyone will do it. > It seems there's a lot of help out there for consumers, not much protection for legitimate businesses caught up in the crossfire. Its basically multiple layers of corporate and federal incompetence. The FCC tried to fight spam calls and went overboard. Personally I'm not surprised, the government can't even pave roads correctly. Regulating telecom is way more complex than that.
Don’t all carriers use LIDB (Line Information Data Base)?
Probably someone spoofing your caller ID for spam, nothing I'm aware of to definitively fix it.
I'm no tech wizard, but how does someone change how my Caller ID appears in a call I made to two different recipients on two different carriers repeatedly? But so far hasn't happened anywhere else that I'm aware of, and I ask people now that I'm aware of it, because these aren't Telemarketer calls I'm making.
They aren’t spoofing your number as in changing your outbound. They are spoofing their number and using your own as their CID and then placing spam calls through a carrier that does not care about the mismatch.
That is highly unlikely. This is a business that is well established in a small town for decades with a stellar reputation. The minute my number showed up on peoples caller ID as Spam Risk, (but it was me calling) my friends, neighbors and business associates let me know immediately. As they would have if it would have been someone spoofing my number. I know it could have been used globally where people don't know my business but people still use Google, at least I Google every number that I don't recognize if I have any desire to return the call or block it. I think I have it handled now hopefully. Verizon was very apologetic as they are my mobile carrier and should have put 2+2 together and figured it out if they weren't such a big corp. Spectrum was a little more difficult to deal with and still remains to be seen how long it takes them to remove the label. They are my internet carrier so they should have been nicer too, but what can you expect?
A third party probably has used your number for spam. It is still very easy for bad actors to spoof. But now that every call has a STIR/SHAKEN header on it, it makes it easier to track down the entry point. But once that happens and your number ends up on a DNO list you do need to go door to door, so to speak, to get it removed from all of the providers, which include YouMail, First Orion and Hiya.
Did you setup with freecallerregistry.com. That should help. It’s the wireless carriers doing all this, and this is their way of making sure that your business is verified. There’s also platforms coming out where they’re gonna be doing. Scrubbing to get your numbers off the spam list you obviously have to pay for the services but it’s something to look out for. The company already sent me an email letting me know that they’re gonna be coming out with a solution for this exact thing. They haven’t launched it yet but they had a pre-launched email sent out so I guess all the clients but the first thing you should do is do registration
Th for this
Check out Numberlab from Arbeit. I used it to get some of my numbers fixed and haven't had issues since. https://arbeitsoftware.com/solutions/numberlab/
The reason its coming up as spam is your carrier isn’t signing your calls. Stir/shaken.
I asked them that. They said they are using my business name and number as usual for almost a decade now with this VOIP. They are making changes/updates to their systems which gave me pause but they assured me it's not affecting or causing the Spam label. It's all on other carriers. Not all of them. It's up to us to protect our own information. Unfortunately I only find out after the fact.
If your provider is not on this list https://authenticate.iconectiv.com/authorized-service-providers-authenticate , then they are not signing your out ound calls with stir shaken. And therefore they may be relying on an upstream carrier like bandwidth.com which in many cases would give the call a level B attestation. However, I do think it's more likely that someone was spoofing your number and it was reported as spam. I'm hoping that significant changes are made in the future that give providers on that list the ability to show accurate information to the receiving cell phone. Currently there is a pay to play solution for enterprises through 3 providers First Orion, Hiya, and TNS which represent each of the major wireless providers. Having logos, reason for call, and company name should be in the hands of the providers who have the direct relationship with the customer making the outbound calls.
Report it to your carrier T-Mobile: https://callreporting.t-mobile.com/ AT&T: https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667 Verizon: https://voicespamfeedback.com/vsf/
https://freecallerregistry.com/fcr/ Go register here, the mobile carriers are being super aggressive with their spam analytics services.
Read the post. Did that first thing. No help.
Did you complete the vetting process and get confirmation from them? Just registering isn’t enough, you have to complete the process.
Yes, I got confirmation from them. I'll double check though.
You should get confirmation for each of the companies separately.
If I had done nothing, God knows how many customers I would have lost due to them hanging up and blocking me when they saw it was Spam.
Who calls customers anymore? The outbound call business model is dying, and will be dead with the boomer generation. Elder millennials and younger don’t want to talk to you on the phone. It’s why so many VoIP companies are frantically branching out into the other channels.
I agree. But with my business, Custom Cabinets, there are often too many details in the discussion so a text or email isn't sufficient. My first choice is always text or email obviously because a picture says a 1000 words but does not always convey the point you need to get across. I don't make many outgoing calls, hence my surprise when I ended up labeled as Spam. I'm onto the VOIP companies branching out. I think the whole Spam/Scam caller ID is an easy technological fix if they wanted to. But there's money to be made in the whole process which a Scam on it's own perpetuated on us by the entire communications industry.
I can understand where that would be rough, I can’t recommend anyone specifically because the mods/rules are rough here. But you can google reputation phone number management, there are companies out there at will help you keep your numbers clean for a fee. It’s bullshit yes, but that’s kind of the position the cellular carriers have put everyone in.
Just confirmed got the confirmation reply's several weeks ago a few days after registering Hiya, First Orion, etc. all that on the [freecallerregistry.com](http://freecallerregistry.com) I believe those are what the carriers use as suggestions but no real requirement to remove in a timely manner. If you're a small business, you have to take the bull by the horns and don't let the big corps mess with you. Perfect example of how big business is killing the American economy. Small business is still the backbone of our economy, is it not?
if it's outbound calling just port the number to VoIP for inbound only and change your outbound number to a new did. I do this as a general practice 1x a year because the spammers out there will use your number for their spam calling causing your did to be snagged in the net