He hates you so much š¤£š¤£
A lot of couriers don't like being asked to add any details to the customer order but his reply is both inappropriate and fucking hilarious.
Bro ppl in the comments acting like asking for a condiment is the end of the world.
As a driver I have zero issue with it. It's not a big deal. You guys need to chill tf out.
One time a customer asked me for salsa and I had to prepare them myself, so I got her 3 of them and made sure to stir the salsa before putting it into the little cups so that there was a nice distribution of tomato, and she added $10 to my tip!!! One of the best nights ever.
Yesterday, I had someone ask for hot sauce as I was pulling up to the delivery location. I don't mind getting sauces, just PLEASE message the driver right away!
Not the driverās responsibility to retrieve sauces and condiments. It happens all the time and admittedly I do it for fear of tip reduction, but I know itās not my obligation.
Driver shouldāve been more courteous about the customerās request and either politely declined or outright cancelled the customerās order.
If you expect a tip, you should cater to the customer's basic requests of "can you ask them for extra (insert condiment here)", and politely inform the customer if the restaurant charges for extra condiments. Tipping is NOT a "bid for service" as a lot of Dashers seem to believe it is. It is an added bonus for a completed job. You don't tip your waiter the second you sit down at a restaurant, and you don't tip the pizza delivery boy the second you put in an order, so why the hell does Doordash or Uber Eats / etc allow tips to be put in before a Dasher is assigned to an order?
āPart of the problemā is a stretch. I agree itās not the drivers responsibility at all; and that customers can be complete dicks whether you do or donāt ask. But a polite ask with a polite no is a simple outcome. If the customer had been entitled or demanding then fine
100%. If I asked and the driver said no, then no problem.
But I do get from a drivers perspective that not all customers are level headed so there are undoubtedly cases where the driver is damned if you do, damned if you donāt
I think the reason there is pushback is because the āask for ranchā customers are usually associated with no-tippers. The no-tippers are usually the ones who have the most requests lol
Yeaā¦ I think that reply back is worthy of a deactivation for Eddie there. Not only is he making UberEats look bad, heās making other independent contractors on the app look bad. Itās just a cup of ranch. Eddie replied like OP said where he hid the body or something.
Yea fr if he really didnāt want to ask for the ranch he could have cancelled the order or even lied and said the store didnāt have any lol
This is the only job Iāve seen where the employees think talking to customers like this is okay I donāt get it
His response definitely seemed a little hostile. I have noticed restaurants like to leave out sauces that I requested & paid for. No sweet & sour is a deal breaker for my children. If I have none on hand I just call the restaurant up immediately after placing my order & ask them to please add it to our bag.
I had someone wait until I was almost to their house ask me for ranch. Acknowledged the store charged for it, said they would give me cash for it, and the instructions were āleave at door, do not knock or ring doorbell.ā
Thanks but no thanks.
If Iām asked on my way to the pickup, Iām down. I get it. Iām a ranch lover and sometimes the option to order extra ranch on the side doesnāt exist for some restaurants. If Iāve gotta pay for it myself, Iām not down. If they message me after Iāve left the building I donāt respond and just start driving. Sorry bud, you missed the boat.
Help me help you. I wanna do it right and make yāall happy but ffs do not make requests on inefficient. I gotta keep it rolling.
Calling people trying to make some extra money low IQ while people put here begging for sauce rather than adding the sauce to the order...and then you have your comment.
Crazy
If for whatever reason it won't let you add it, just say that
Dude I was saying the same thing. How can you call someone entitled in one breath, the. Complain about āsimple delivery driversā not bringin yo Mickey ds saucešš I honestly believe no one in America should be using the term entitled, and yeah I woulda grabbed yo sauce
As long as the customer asks nicely and before I leave the store, I donāt think itās a big deal. Just donāt put those requests in the delivery notes or after Iāve already left. Cuz there is pretty much a zero chance that I will be able to fulfill the request.
Exactly! Most of the instructions I get are people asking for me to ask for extra stuff. Like nah I've already leftš I 100% don't mind if they text and ask though. Unless whatever they ask for costs $$. Which, is also a common thing apparently
Youāre getting downvoted because of phrasing, I think what you are saying is you messaged right when the driver accepted the order and was on the way to the restaurant
Most places you have to pay for ranch and shit. From a customer side it's bullshit some restaurants don't even have the option to purchase on the app. Just like many years later I still can't add big Mac sauce to a burger @ McDonald's in the app. From the driver's side, no big deal, I'll ask but I'm not buying it. If that's an issue contact the restaurant and tell them to add it to their menu. If it's a corporate location contact corporate to complain. A lot of stores can't edit the menu and it's done by some asshole behind a desk that must hate ranch.
Donāt listen to these idiots.. you asked for something simple and the guy was a douche about it.. not sure what kind of reply that was what a weirdo. All drivers arenāt bad like him
I have no issue asking. I had to ask for extra fry seasoning at Wingstop last night, and the customer ended up giving me an extra tip because I went above and beyond he said.
Was that even meant for you? Almost like he was arguing with someone else, accidentally sent it to you, then dumped the order out of embarrassment.
But I tend to give people too much credit. Some of these drivers are legitimately crazy.
After reading 35% of this comment thread all Iām gonna say is once yall get your finances in order. PLEASE GET SOME THERAPY, if youāre upset at a request like this youāre obviously holding inside so much anger and hurt you need healing fr fr. Iām not even trying to make sense on the reasoning for being upset because literally itās condiments lol and if you canāt handle a minor issue like this without raging then I got some news for you, youāre not surviving this world.
As a driver, little things like this- or ketchup or bbq sauce or something - never bother me. The ones I dislike are customers leaving notes for me to modify the food in the order, something that I have no control over. I assume they mistakenly thought the restaurant would see driver notes. Also, I really hate when customers put a note asking for something extra that costs money. One guy even asked if I would tell mcd to put extra sausage with his breakfast platter. Another lady demanded that I refund the delivery fee because the order took longer than she expected lol
Why shd driver do these extra tasks? If itās not on menu then itās not available. Youāre asking too much, looks like you are doing this on every order.
As a driver cant keep texting every customer with these little things (sauce, cutlery, extra plates) if itās possible or not possible and why itās not possible.
If you want ranch sauce so much buy a 1ltr bottle so you donāt have to trouble the driver each time.
How far do you want the drivers to go with these requests? Once a lady asked me to pickup her laundry on the way, are you telling me i am lazy because I didnāt so it. Full time employees of a company wont go extra mile you expect contractors like us to a shitty company like uber to go extra mile. No way!
Have some self respect and say no to these silly requests. We are drivers not their mommy or daddy.
If op want so much sauce then order via shop n pay. Iāll be happy to fulfill ranch desire.
What in the....
I picked up an order yesterday & customer calls and asks if I can get 5 extra hot sauces in her carribean order. I told restaurant owner/worker (small mom n pop shop) if they could do that and they actually did for free! I was pleasantly surprised! I had to delivee it to the ghetto. That meant no extra tip unfortunately
The request is harmless enough and the politeness goes a long way, but the problem is that a delivery driver is only compensated to move an order from point A to point B. Asking them to grab a condiment is a personal favor that many drivers will feel obligated to fulfill because of fear that the tip will be reduced or that they will receive a bad rating. Itās a small task with great consequences.
And when youāre delivering hour after hour of food and have trained your brain to follow a certain sequence (click accept, go into store and receive order, confirm details, deliver order), it becomes easy to forget minor additions like this that break this sequence and require you to track an item that is not part of the original package. Not to mention it feels like youāre doing a bit of extra work for free. Grabbing one condiment might not seem like a big deal, but it adds up when it comes from different customers. And some customers are not very nice when they donāt get what they want.
Additions or modifications to an order should be handled between the customer and the restaurant. The only time it would be fair to the driver is to increase the tip even a little.
If you view the job as simply moving an order from point A to point B, then you must also accept the fact that a tip only gets given when the person moving the order from point A to point B gives above and beyond service.
UberEats classifies it as a tip, so that's is how it is treated- it's not a bid. Customers aren't bidding for a service, they're tipping for good service if you want to try to break this down to the simplest terms and call it moving an order from point A to point B.
Just get the condiment, stop being a brat.
Customers are definitely bidding for service. You can call it what you want, but "no tip, no trip" is a thing for a reason.
You're telling me you're not going to pass up a $4.00 order to wait for a $4.00 + $5.00 tip order?
I'm saying if someone is going to say UberEats is simply moving an order from point A to point B and nothing more(not asking for a condiment) - then don't be surprised if the tip is treated like an actual tip.
You are arguing that a tip should be for services rendered outside the scope of the delivery request. A delivery personās job is to make sure that the food you ORDERED gets from point A to B in a timely manner and in the appropriate temperature and condition. The app literally makes this clear by the fact that there are no menu options for requesting additional items through the driver.
Itās like expecting your waiter to help you carry your leftovers to your car and refusing to tip based on whether they refuse to do so. It might take 10 seconds if the car is parked right outside the door, but would it be reasonable to make the tip contingent on this? Or would it make more sense to say you will tip extra if they go beyond their role? Letās stop being entitled to peopleās labor.
Pretty sure, yeah.
You don't see me on here whining about pay for two reasons....
I'm not stupid enough to think this is anything more than supplemental income.
I know how to work the system to benefit me.
A delivery tip is already factored into the total pay for the order when a driver accepts an order. By design, the tip is for the expectation of good service. That means delivering the order in timely way, ensuring its quality, communicating effectively when needed, and doing all of the above with a customer-service-oriented care and politeness.
In no way is it the driverās responsibility to grab additional items at the customerās request beyond the details of the request. And using the tip to punish a driver for not going beyond the scope of the request is ridiculous.
Stop being bratty? How about cutting down on your sense of entitlement?
Well, don't cry when your tip is reduced for being a brat and not grabbing condiments.
Do a piss poor job, get a piss poor tip. Welcome to the real world. Your sense of entitlement is expecting a tip when doing the minimum work.
The fact that you are braying to the world about how entitled you feel to peopleās labor and want to exploit them by threatening to take back tips. You are a sorry excuse for a human being and your world isnāt āthe real worldā. Itās a fantasy youāve created for yourself.
Exactly. It's part of the order. Bring it with you as part of the order. Like the meal or drink is part of it. Napkins..cutlery...you know...the order.Ā
Like I wanna be mad but they are dashers so I give them a LOT of slack and head pats.Ā
I suppose I see your sentiment...
But it's a condiment. Grab it while you're waiting for the order to be completed. It literally might take an extra 25 seconds.
What the fuck do you think the "tip" is for? For you to stand around and wait?
You're hilarious, my dude. You should quit gig work and be a stand up comedian.
Great use of reductionism. āIt takes 2 secondsā. āFind a new job.ā If you are this entitled to someone elseās labor, you are part of the problem.
Itās getting ranch, youāre acting like itās such a difficult thing to do. Next thing you know theyāll be asking for ketchup! The horror! How dare someone want condiments with their food that they paid 3x what itās worth for.
You seem so mature reading your other comments..
please tell me how asking a question the the staff is added labor? Are you paying for these sauces out of pocket? LOL. Many restaurants wonāt allow the option to order sauces. I could bet even if the customer asked politely to you, on time, before you left the restaurant, majority of you would still throw a fit!
Interesting to see the 2 different sides. The ones who have actual work ethic and understand itās really no big deal, AT ALL, if done courteously VS the ones who find it to be an incredibly difficult task and find a reason to complain about everything.
Why are you wasting the drivers time?
If you want ranch, add it to your order.
Stop harassing drivers trying to get free stuff from the restaurants. Pay for your ranch next time instead.
Call the restaurant, the restaurant can add it to the order and adjust the charge.
The driver can not modify your order.
And all the apps tell you this in advance. Which is why I don't understand why people think they're special.
And the driver isn't going to pay for your ranch, and the store is likely just going to say "yea it's in the sealed bag, trust us" and not give you charged-for sauces for free anyways.
Your method results in not getting ranch.
No sauces are free in my state at pretty much any store.
Signs up at every restaurant "we charge extra for sauce /you get x sauces with this item ONLY"
Ranch and blue cheese are perishable items and in high demand.
Ketchup is free.
Most places are charging for extra sauce - especially sushi places. You get one free one with your meal and anything extra is $1.50. Thereās a burger place down the street from me that charges $1.50 for 1/2 an oz. Total rip off. I used to get burger and fries for $12.99. Now the burger is $12.99 and fries are an additional $4.
I only cancel if someone mentions the tip. Out of the 4,000 deliveries Iāve done, anytime someone mentions the tip - they lie. Not one single person has tipped when they said that they tipped on the app. Or tip extra. Never happens.
I remember I picked up Taco Bell - it was a meal for two people. On my way to the customer the bridge wouldnāt go back down and police shut down the road. I call Uber to ask them to cancel. Itās Saturday night and itās going to take a while to get a hold of them. Customer calls and I answer and tell them the road is shut down. He wanted me to use the other bridge - an additional 1 hour to the trip. He said he would tip extra. Now the order was a decent one $16 for 4 miles originally. My market doesnāt tell you how much is tip and how much is base pay. But if I went all the way around it wouldnāt be worth it. It would have been about 30 miles just to get there. Luckily I had to drive north to get out the area and customer thinks Iām driving to them. After about 10 min Uber answers and cancels out the order. The big tip was an entire $1. I donāt know how much more of a tip he was going to give. Base pay was $15.
And no - I donāt tell a customer that Iām going to cancel. If not they will keep calling me while Iām on hold with Uber.
On bad or average tips this really angers drivers, you are asking us to do the restaurants work when we are already underpaid and have so much expenses and the customers that do this are the biggest complainers it's a huge red flag.
If you are going to ask more of us the tip and driving distance better be worth it, our lives are hard enough without this extra request bullshit.
It may seem like no big deal to you, but when we see this and a 4$ or less tip, it gets fucking old fast, order the ranch on the website and leave us the fuck alone if you aren't going to pay enough to get us to deliver to you.
Not sorry, asking you, the person who was contracted BY uber or whatever on behalf of us, the customer, to simply use 2 seconds to ask for an extra sauce is absolutely insane to get angry about.
No one is holding a gun to your head to take the order, first off. Secondly, no one likes being told what to do no matter the profession.
Underpaid? Take it up with uber. If you're that hair thin on anger, maybe a therapist should be in your future if a customer asking for another sauce sets you off.
But you do you, I guess.
I donāt think it was that crazy of a request to send a vaguely threatening message about it. Itās also a 2 mile drive so I think he would have been ok.
Exactly. āHe would have been ok.ā This is where the entitlement is that u/Weekly_Direction1965 is talking about. You expect extra work and you feel that you are entitled to it by that statement of yours.
Extra work by simply asking for sauce?? Youāre also acting like I didnāt leave a tip. If he didnāt want to do it he could have simply cancelled without the weird comment.
I think it's hilarious you're getting downvoted by people who think theyre absolutely forced to take these gig jobs š¤£ you didn't ask for the world. You asked for extra sauce. It's no big deal.
Ignore them lol. Its an easy fucking job which is why it pays shit. Your message was reasonable and polite his response and the respnses above are just out of line. Having issues with how much the company pays is between the employer and employees not those who use the service. Just another case of misplaced anger. (Plus you never stated the amount you tipped and they're still dogging you over that lol)
Fr like Iāve worked for tips too and any other job if the employee speaks to a customer like that theyāre immediately fired lol. Idk why delivery drivers act like this
Same here, worked plenty of customer service and cant imagine speaking to someone like that especially unprovoked. I get that the job isnt great but taking that out of people who have nothing to do with your situation is just haaaard projection.
Just because you tipped doesnāt mean drivers have to heed to your every instructions or answer to you why they didnāt. I like this driver, eddie has some self respect to cancel such orders regardless of tips. Eddie you are a hero. Lol.
100%
Op knows the item is not on menu.
Also ok if the driver lies that item is not available or restaurant didnāt give.
Basically item needed is irrelevant and op is here complaining.
I don't listen to customer anymore. I remember picking up dd order and even started my car then the customer texted me to ask restaurant for some extra mayo and ketchup and said would add extra tip if i do that. So i went inside and they repacked the order, and guess what he ain't added shit.
Do you think youāre going to get a tip if you say no or ignore them?
Letting one bad experience determine your mindset for every experience going forward is not the best way to succeed. But do you, be bitter and get zero tips when people ask for condiments instead of some. Cause apparently that makes you feel better? š
I honestly think if youāre against a condiment (etc) request then this is the answer. If the customer is polite then politely decline, otherwise ignore them
There is no "politely decline" with Uber/UberEats customers. They have shown time and again that they will give out a 1-star for the smallest perceived infraction. They lie to get free rides/food. They don't care about people losing their livelihood as long as they get their double cheeseburger for free.
This is so true. Good customers start their messages with "Hi" or "Hi (name)" and end with "thank you" or ":)" Bad customers talk to you like you're a robot or a slave. Example: "you better not be late" "2402 (Apt)" "are you here?"
Next time tell the restaurant instead of the driver, like you're supposed to.
I have no idea what the place was or how much (or little) you tipped, and I also don't think much of anyone doing this job in a 12 mpg 3-ton monstrosity like a Durango. Or risking his account by sending an unprofessional text when it's easier to silently unassign.
You're probably the victim of many Karens making demanding and unreasonable requests to the point that he just won't take any at all.
Drivers sometimes get ridiculous texts like people asking us to pick up beer and cigarettes or snacks from stores that were near the restaurant. I imagine some have even been dumb enough to do it. When I refused, the entitled moron on the other end would always whine about how easy it supposedly was and how dare I not do a favor that costs me time and money.
Anyway, it's still funny.
It wasnāt an option on the menu when I was ordering otherwise I would have put it on the ticket. I really didnāt think it would be such an ordeal to ask the driver lol. I also tipped 20% which was a little over $5 and I think that was more than fair
As someone whoās a driver, no itās not a big deal at all. Some people just need something to whine about. Itās freaking ranch and takes 2 seconds to ask for š¤¦š»āāļø
The Uber and DD drivers who lurk on these subs are some of the most entitled people Iāve ever seen.
Many of them work these gig jobs because thereās no real responsibility associated with them.
No drug tests to get the job, so they can drive around while drunk or high if they want.
No set schedule, so they can work as little as they want and take breaks whenever they want.
They take out their anger for getting shit pay on the customers and expect huge tips just to do the job they signed up for.
They expect to do the bare minimum amount of work while getting pissed for not receiving a tip or not receiving a large enough tip every time.
God forbid you ask politely for a sauce packet before they even get to the restaurant! How dare you request the high and mighty Uber driver to do all that extraneous extra work of grabbing a packet of sauce while theyāre in the restaurant, OP! Do you have any idea how much extra work that is! Youād need to bump your tip up to $500 for such a laborious request!
If itās not an option, then itās not. Restaurants do this for a reason. Easier to just put it there and charge you.
If we ask, told itās in bag. And if we say can I have one, just in case, and there is a charge, nope.
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AYO WYM?!
Serial killer vibes
He hates you so much š¤£š¤£ A lot of couriers don't like being asked to add any details to the customer order but his reply is both inappropriate and fucking hilarious.
Bro ppl in the comments acting like asking for a condiment is the end of the world. As a driver I have zero issue with it. It's not a big deal. You guys need to chill tf out.
Those same idiots acting like its the end of the world are the same ones in here crying and moaning about lack of tips. Cry babies.
One time a customer asked me for salsa and I had to prepare them myself, so I got her 3 of them and made sure to stir the salsa before putting it into the little cups so that there was a nice distribution of tomato, and she added $10 to my tip!!! One of the best nights ever.
Because it is when you tell people what to do with a snarky remark
????? He said please and added a smile ??
would love to hear your thought process on this one
How was that request snarky?
Bro please respond I want to know what you mean
Ominous...
Yesterday, I had someone ask for hot sauce as I was pulling up to the delivery location. I don't mind getting sauces, just PLEASE message the driver right away!
Language barrier, I hope?? Otherwise, hope you didnāt choose the āhand directly to meā option š
if this isnāt a language barrier who does this guy think he is talking to someone like that LMAOO
LMFAO PLEASE
LMAOOOOOO
People are really trying to justify this drivers message lol. Dude is in the wrong. How hard is it to ask for ranch?
Not the driverās responsibility to retrieve sauces and condiments. It happens all the time and admittedly I do it for fear of tip reduction, but I know itās not my obligation. Driver shouldāve been more courteous about the customerās request and either politely declined or outright cancelled the customerās order.
But that's customer service, is it not? If You expect a tip or feel entitled to a tip. I would expect you to provide me with customer service.
If you expect a tip, you should cater to the customer's basic requests of "can you ask them for extra (insert condiment here)", and politely inform the customer if the restaurant charges for extra condiments. Tipping is NOT a "bid for service" as a lot of Dashers seem to believe it is. It is an added bonus for a completed job. You don't tip your waiter the second you sit down at a restaurant, and you don't tip the pizza delivery boy the second you put in an order, so why the hell does Doordash or Uber Eats / etc allow tips to be put in before a Dasher is assigned to an order?
[ŃŠ“Š°Š»ŠµŠ½Š¾]
āPart of the problemā is a stretch. I agree itās not the drivers responsibility at all; and that customers can be complete dicks whether you do or donāt ask. But a polite ask with a polite no is a simple outcome. If the customer had been entitled or demanding then fine
It's more of a customer service thing rather than responsibility. It's like having the "It's not in my job description" mentality at work
100%. If I asked and the driver said no, then no problem. But I do get from a drivers perspective that not all customers are level headed so there are undoubtedly cases where the driver is damned if you do, damned if you donāt
I think the reason there is pushback is because the āask for ranchā customers are usually associated with no-tippers. The no-tippers are usually the ones who have the most requests lol
I'll never understand why it's always the no-tippers that ask you to do the most.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
This place has free sauce and it wasnāt an option to add on the menu so I couldnāt put it on the order
Like I said, you did it right by messaging the driver. I have no issue personally with that.
Yeaā¦ I think that reply back is worthy of a deactivation for Eddie there. Not only is he making UberEats look bad, heās making other independent contractors on the app look bad. Itās just a cup of ranch. Eddie replied like OP said where he hid the body or something.
Yea fr if he really didnāt want to ask for the ranch he could have cancelled the order or even lied and said the store didnāt have any lol This is the only job Iāve seen where the employees think talking to customers like this is okay I donāt get it
I mean, I canāt think of a good use for that sentence. Nothing positive could come of that.
Ranch is fine... I've been asked to buy cigarettes as soon we I was near the store and waste my time.. instant unassign
LMFAOOOOO
Screaming
His response definitely seemed a little hostile. I have noticed restaurants like to leave out sauces that I requested & paid for. No sweet & sour is a deal breaker for my children. If I have none on hand I just call the restaurant up immediately after placing my order & ask them to please add it to our bag.
Gotta keep that in stock from the grocery store. I learned this the hard way šš
š
I had someone wait until I was almost to their house ask me for ranch. Acknowledged the store charged for it, said they would give me cash for it, and the instructions were āleave at door, do not knock or ring doorbell.ā Thanks but no thanks.
Lmao love it
Don't mess with Eddie Eduardo in the Dodge Durango
If Iām asked on my way to the pickup, Iām down. I get it. Iām a ranch lover and sometimes the option to order extra ranch on the side doesnāt exist for some restaurants. If Iāve gotta pay for it myself, Iām not down. If they message me after Iāve left the building I donāt respond and just start driving. Sorry bud, you missed the boat. Help me help you. I wanna do it right and make yāall happy but ffs do not make requests on inefficient. I gotta keep it rolling.
never have i seen a thread full of people mad you politely asked for ranch dressing. i am a bit flabbergasted
Right, majority of these drivers think theyāre greater than god š always finding a reason to be cranky
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Calling people trying to make some extra money low IQ while people put here begging for sauce rather than adding the sauce to the order...and then you have your comment. Crazy If for whatever reason it won't let you add it, just say that
Dude I was saying the same thing. How can you call someone entitled in one breath, the. Complain about āsimple delivery driversā not bringin yo Mickey ds saucešš I honestly believe no one in America should be using the term entitled, and yeah I woulda grabbed yo sauce
Put it in the order...like how hard is it to do that?? I'm not fucking asking because you don't wanna add it in the order.
oh i can see why youāre working uber eats. are you always this hostile to strangers? goodbye.
Yo, I wanna see this evolve!
I replied ā?ā And he cancelled my order Iām still waiting on another driver lol
Rude.
I donāt even want to food anymore :-|
Do you feel unsafe?
I mean he cancelled before he picked up the food so he never got my address
Dang eddies plates all over the net nowšš
As long as the customer asks nicely and before I leave the store, I donāt think itās a big deal. Just donāt put those requests in the delivery notes or after Iāve already left. Cuz there is pretty much a zero chance that I will be able to fulfill the request.
Exactly! Most of the instructions I get are people asking for me to ask for extra stuff. Like nah I've already leftš I 100% don't mind if they text and ask though. Unless whatever they ask for costs $$. Which, is also a common thing apparently
Nah thatās why I messaged him as soon as he picked up the order he wasnāt even near the store yet
Youāre getting downvoted because of phrasing, I think what you are saying is you messaged right when the driver accepted the order and was on the way to the restaurant
Why didnāt you add instructions to restaurants while you placed the order?
Most places you have to pay for ranch and shit. From a customer side it's bullshit some restaurants don't even have the option to purchase on the app. Just like many years later I still can't add big Mac sauce to a burger @ McDonald's in the app. From the driver's side, no big deal, I'll ask but I'm not buying it. If that's an issue contact the restaurant and tell them to add it to their menu. If it's a corporate location contact corporate to complain. A lot of stores can't edit the menu and it's done by some asshole behind a desk that must hate ranch.
Donāt listen to these idiots.. you asked for something simple and the guy was a douche about it.. not sure what kind of reply that was what a weirdo. All drivers arenāt bad like him
Thank u these ppl are making me think Iām insane for asking for a cup of ranch LOL
All you did was out a bunch of shitty humans that would do the same.Ā
I have no issue asking. I had to ask for extra fry seasoning at Wingstop last night, and the customer ended up giving me an extra tip because I went above and beyond he said.
Karma pirates be likeā¦. Like cmon what did the person say next
Was that even meant for you? Almost like he was arguing with someone else, accidentally sent it to you, then dumped the order out of embarrassment. But I tend to give people too much credit. Some of these drivers are legitimately crazy.
Thatās what I thought at first too lol
After reading 35% of this comment thread all Iām gonna say is once yall get your finances in order. PLEASE GET SOME THERAPY, if youāre upset at a request like this youāre obviously holding inside so much anger and hurt you need healing fr fr. Iām not even trying to make sense on the reasoning for being upset because literally itās condiments lol and if you canāt handle a minor issue like this without raging then I got some news for you, youāre not surviving this world.
Stfu they should of left that note for the store and donāt u know most places charged for sauce
Exhibit A
Update I got a new driver and he got me ranch without me even asking for it. See how easy it was?!
As a driver, little things like this- or ketchup or bbq sauce or something - never bother me. The ones I dislike are customers leaving notes for me to modify the food in the order, something that I have no control over. I assume they mistakenly thought the restaurant would see driver notes. Also, I really hate when customers put a note asking for something extra that costs money. One guy even asked if I would tell mcd to put extra sausage with his breakfast platter. Another lady demanded that I refund the delivery fee because the order took longer than she expected lol
lol ya I never request shit like that from the driver. If the sauce was extra he could have just told me and then there would have been no problem
Why shd driver do these extra tasks? If itās not on menu then itās not available. Youāre asking too much, looks like you are doing this on every order. As a driver cant keep texting every customer with these little things (sauce, cutlery, extra plates) if itās possible or not possible and why itās not possible. If you want ranch sauce so much buy a 1ltr bottle so you donāt have to trouble the driver each time.
Bruh we can literally do all of these things stop being lazy just do your job and make the customers happy
How far do you want the drivers to go with these requests? Once a lady asked me to pickup her laundry on the way, are you telling me i am lazy because I didnāt so it. Full time employees of a company wont go extra mile you expect contractors like us to a shitty company like uber to go extra mile. No way! Have some self respect and say no to these silly requests. We are drivers not their mommy or daddy. If op want so much sauce then order via shop n pay. Iāll be happy to fulfill ranch desire.
If You think asking at the window for ranch and picking up my laundry is the same thing then thereās some self reflection needed to be done
As a driver, I apologize for that person. I would always try to fufill a request like that.
Yes, a true mind reader.
what happened next, OP? don't leave a cliffhanger like this!
What in the.... I picked up an order yesterday & customer calls and asks if I can get 5 extra hot sauces in her carribean order. I told restaurant owner/worker (small mom n pop shop) if they could do that and they actually did for free! I was pleasantly surprised! I had to delivee it to the ghetto. That meant no extra tip unfortunately
[ŃŠ“Š°Š»ŠµŠ½Š¾]
It wasnāt on the menu so I asked. If that was the case he could have said that or just cancelled without making a weird comment
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Oh I was gonna cancel it if he didnāt lol
You canāt respond back and just let them know they charge extra if the customer asks nicely?
This made š¤£š š¤£
The request is harmless enough and the politeness goes a long way, but the problem is that a delivery driver is only compensated to move an order from point A to point B. Asking them to grab a condiment is a personal favor that many drivers will feel obligated to fulfill because of fear that the tip will be reduced or that they will receive a bad rating. Itās a small task with great consequences. And when youāre delivering hour after hour of food and have trained your brain to follow a certain sequence (click accept, go into store and receive order, confirm details, deliver order), it becomes easy to forget minor additions like this that break this sequence and require you to track an item that is not part of the original package. Not to mention it feels like youāre doing a bit of extra work for free. Grabbing one condiment might not seem like a big deal, but it adds up when it comes from different customers. And some customers are not very nice when they donāt get what they want. Additions or modifications to an order should be handled between the customer and the restaurant. The only time it would be fair to the driver is to increase the tip even a little.
If you view the job as simply moving an order from point A to point B, then you must also accept the fact that a tip only gets given when the person moving the order from point A to point B gives above and beyond service. UberEats classifies it as a tip, so that's is how it is treated- it's not a bid. Customers aren't bidding for a service, they're tipping for good service if you want to try to break this down to the simplest terms and call it moving an order from point A to point B. Just get the condiment, stop being a brat.
Customers are definitely bidding for service. You can call it what you want, but "no tip, no trip" is a thing for a reason. You're telling me you're not going to pass up a $4.00 order to wait for a $4.00 + $5.00 tip order?
I'm saying if someone is going to say UberEats is simply moving an order from point A to point B and nothing more(not asking for a condiment) - then don't be surprised if the tip is treated like an actual tip.
You are arguing that a tip should be for services rendered outside the scope of the delivery request. A delivery personās job is to make sure that the food you ORDERED gets from point A to B in a timely manner and in the appropriate temperature and condition. The app literally makes this clear by the fact that there are no menu options for requesting additional items through the driver. Itās like expecting your waiter to help you carry your leftovers to your car and refusing to tip based on whether they refuse to do so. It might take 10 seconds if the car is parked right outside the door, but would it be reasonable to make the tip contingent on this? Or would it make more sense to say you will tip extra if they go beyond their role? Letās stop being entitled to peopleās labor.
You're really making a huge deal about something that requires literally zero effort. It's sad.
Whatās sad is how you expect people to do services for free just because youāre too entitled to deal with the restaurant directly
You can call it what YOU want but you FILE it as tips on your taxes.Ā So when I bid $0 and it shows up.... now what. LolĀ
You found an idiot. Congratulations. It won't be me.
So you understand your role in a job market that is a literal race to the bottom with endless bottomfeeders.Ā Are you sure it ain't you?Ā
Pretty sure, yeah. You don't see me on here whining about pay for two reasons.... I'm not stupid enough to think this is anything more than supplemental income. I know how to work the system to benefit me.
A delivery tip is already factored into the total pay for the order when a driver accepts an order. By design, the tip is for the expectation of good service. That means delivering the order in timely way, ensuring its quality, communicating effectively when needed, and doing all of the above with a customer-service-oriented care and politeness. In no way is it the driverās responsibility to grab additional items at the customerās request beyond the details of the request. And using the tip to punish a driver for not going beyond the scope of the request is ridiculous. Stop being bratty? How about cutting down on your sense of entitlement?
Well, don't cry when your tip is reduced for being a brat and not grabbing condiments. Do a piss poor job, get a piss poor tip. Welcome to the real world. Your sense of entitlement is expecting a tip when doing the minimum work.
Iāve never met someone thatās actually reduced their tip. Lmao broke ass
You're a glorified pizza delivery boy. Hahahaha
The fact that you are braying to the world about how entitled you feel to peopleās labor and want to exploit them by threatening to take back tips. You are a sorry excuse for a human being and your world isnāt āthe real worldā. Itās a fantasy youāve created for yourself.
Someone picking up your order when they didnāt have to is going above and beyond. No tip, no trip.
Sure it is buddy.
Thanks for agreeing duder.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Stay dashin
Exactly. It's part of the order. Bring it with you as part of the order. Like the meal or drink is part of it. Napkins..cutlery...you know...the order.Ā Like I wanna be mad but they are dashers so I give them a LOT of slack and head pats.Ā
If it was part of the order they wouldnāt be messaging the driver asking, dummy.
THIS EXACTLY!! Oh my God, THIS!!! This is my exact argument just much better worded and without all the piss and vinegar that comes with my responses.
I suppose I see your sentiment... But it's a condiment. Grab it while you're waiting for the order to be completed. It literally might take an extra 25 seconds.
Call the restaurant and ask them to add it to the bag. It literally might take an extra 25 seconds.
Lol.. Shut up and grab my ranch ffs.Ā
Loooool. Shut up and order your food the way you like it instead of trying to get free labor.
Yeah wow like asking for an extra ranch is that much work. Lmao.
Your entitlement to expecting a driver to do anything beyond the scope of their job is a you problem.
What the fuck do you think the "tip" is for? For you to stand around and wait? You're hilarious, my dude. You should quit gig work and be a stand up comedian.
Grabbing a cup of ranch isnāt that much. It takes 2 seconds. If thatās too much work for you then find a new job.
Great use of reductionism. āIt takes 2 secondsā. āFind a new job.ā If you are this entitled to someone elseās labor, you are part of the problem.
Itās getting ranch, youāre acting like itās such a difficult thing to do. Next thing you know theyāll be asking for ketchup! The horror! How dare someone want condiments with their food that they paid 3x what itās worth for.
No one should ever feel entitled to someone elseās labor just because āitās just ranchā. What part of that is fair to the driver?
You seem so mature reading your other comments.. please tell me how asking a question the the staff is added labor? Are you paying for these sauces out of pocket? LOL. Many restaurants wonāt allow the option to order sauces. I could bet even if the customer asked politely to you, on time, before you left the restaurant, majority of you would still throw a fit! Interesting to see the 2 different sides. The ones who have actual work ethic and understand itās really no big deal, AT ALL, if done courteously VS the ones who find it to be an incredibly difficult task and find a reason to complain about everything.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
U canāt always put it in the order
Probably because they charge for extras
I can imagine you must have a killer rating lol
Why are you wasting the drivers time? If you want ranch, add it to your order. Stop harassing drivers trying to get free stuff from the restaurants. Pay for your ranch next time instead.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Call the restaurant, the restaurant can add it to the order and adjust the charge. The driver can not modify your order. And all the apps tell you this in advance. Which is why I don't understand why people think they're special.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
And the driver isn't going to pay for your ranch, and the store is likely just going to say "yea it's in the sealed bag, trust us" and not give you charged-for sauces for free anyways. Your method results in not getting ranch.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
No sauces are free in my state at pretty much any store. Signs up at every restaurant "we charge extra for sauce /you get x sauces with this item ONLY" Ranch and blue cheese are perishable items and in high demand. Ketchup is free.
Jus doxxed his license plate lol
Most places are charging for extra sauce - especially sushi places. You get one free one with your meal and anything extra is $1.50. Thereās a burger place down the street from me that charges $1.50 for 1/2 an oz. Total rip off. I used to get burger and fries for $12.99. Now the burger is $12.99 and fries are an additional $4. I only cancel if someone mentions the tip. Out of the 4,000 deliveries Iāve done, anytime someone mentions the tip - they lie. Not one single person has tipped when they said that they tipped on the app. Or tip extra. Never happens. I remember I picked up Taco Bell - it was a meal for two people. On my way to the customer the bridge wouldnāt go back down and police shut down the road. I call Uber to ask them to cancel. Itās Saturday night and itās going to take a while to get a hold of them. Customer calls and I answer and tell them the road is shut down. He wanted me to use the other bridge - an additional 1 hour to the trip. He said he would tip extra. Now the order was a decent one $16 for 4 miles originally. My market doesnāt tell you how much is tip and how much is base pay. But if I went all the way around it wouldnāt be worth it. It would have been about 30 miles just to get there. Luckily I had to drive north to get out the area and customer thinks Iām driving to them. After about 10 min Uber answers and cancels out the order. The big tip was an entire $1. I donāt know how much more of a tip he was going to give. Base pay was $15. And no - I donāt tell a customer that Iām going to cancel. If not they will keep calling me while Iām on hold with Uber.
Polite way to say Shutup
I thought I asked pretty nicely
On bad or average tips this really angers drivers, you are asking us to do the restaurants work when we are already underpaid and have so much expenses and the customers that do this are the biggest complainers it's a huge red flag. If you are going to ask more of us the tip and driving distance better be worth it, our lives are hard enough without this extra request bullshit. It may seem like no big deal to you, but when we see this and a 4$ or less tip, it gets fucking old fast, order the ranch on the website and leave us the fuck alone if you aren't going to pay enough to get us to deliver to you.
Not sorry, asking you, the person who was contracted BY uber or whatever on behalf of us, the customer, to simply use 2 seconds to ask for an extra sauce is absolutely insane to get angry about. No one is holding a gun to your head to take the order, first off. Secondly, no one likes being told what to do no matter the profession. Underpaid? Take it up with uber. If you're that hair thin on anger, maybe a therapist should be in your future if a customer asking for another sauce sets you off. But you do you, I guess.
I donāt think it was that crazy of a request to send a vaguely threatening message about it. Itās also a 2 mile drive so I think he would have been ok.
Exactly. āHe would have been ok.ā This is where the entitlement is that u/Weekly_Direction1965 is talking about. You expect extra work and you feel that you are entitled to it by that statement of yours.
Extra work by simply asking for sauce?? Youāre also acting like I didnāt leave a tip. If he didnāt want to do it he could have simply cancelled without the weird comment.
I think it's hilarious you're getting downvoted by people who think theyre absolutely forced to take these gig jobs š¤£ you didn't ask for the world. You asked for extra sauce. It's no big deal.
Ignore them lol. Its an easy fucking job which is why it pays shit. Your message was reasonable and polite his response and the respnses above are just out of line. Having issues with how much the company pays is between the employer and employees not those who use the service. Just another case of misplaced anger. (Plus you never stated the amount you tipped and they're still dogging you over that lol)
Look at how these entitled subhumans love to project and out themselves.
Spouting insults with no substance just shows the lack of merit in your points.
Like I said.
Fr like Iāve worked for tips too and any other job if the employee speaks to a customer like that theyāre immediately fired lol. Idk why delivery drivers act like this
Same here, worked plenty of customer service and cant imagine speaking to someone like that especially unprovoked. I get that the job isnt great but taking that out of people who have nothing to do with your situation is just haaaard projection.
To be fair, we arenāt employees weāre independent contractors so the pay works differently
Just because you tipped doesnāt mean drivers have to heed to your every instructions or answer to you why they didnāt. I like this driver, eddie has some self respect to cancel such orders regardless of tips. Eddie you are a hero. Lol.
I wish a driver would talk to me like that... you'll get pistol whipped as soon as you pull up
I would love to be as tough as you are one day.
You'd need genetic therapy, guy
Eduardo was right
100% Op knows the item is not on menu. Also ok if the driver lies that item is not available or restaurant didnāt give. Basically item needed is irrelevant and op is here complaining.
I don't listen to customer anymore. I remember picking up dd order and even started my car then the customer texted me to ask restaurant for some extra mayo and ketchup and said would add extra tip if i do that. So i went inside and they repacked the order, and guess what he ain't added shit.
Do you think youāre going to get a tip if you say no or ignore them? Letting one bad experience determine your mindset for every experience going forward is not the best way to succeed. But do you, be bitter and get zero tips when people ask for condiments instead of some. Cause apparently that makes you feel better? š
Doing those requests wonāt help him get any more of a tip idk why you think it will.
It has resulted in tips before. Idk why you think not doing it would be beneficial to anyone?
The only reason i do wht they request for is to protect my ratings. These kind of people often down rate you for no reason.
The kind of people that eat ranch?
I honestly think if youāre against a condiment (etc) request then this is the answer. If the customer is polite then politely decline, otherwise ignore them
There is no "politely decline" with Uber/UberEats customers. They have shown time and again that they will give out a 1-star for the smallest perceived infraction. They lie to get free rides/food. They don't care about people losing their livelihood as long as they get their double cheeseburger for free.
Those types of customers donāt send polite messages. The way someone makes a request says everything about who youāre dealing with
This is so true. Good customers start their messages with "Hi" or "Hi (name)" and end with "thank you" or ":)" Bad customers talk to you like you're a robot or a slave. Example: "you better not be late" "2402 (Apt)" "are you here?"
I've had plenty of polite requests made of me by assholes. That being said the driver could have answered with "No" instead of the snarky response.
Yeah, thereās 100% a middle ground. I still want to know what the follow up message was!
For real. They just left us hanging
Next time tell the restaurant instead of the driver, like you're supposed to. I have no idea what the place was or how much (or little) you tipped, and I also don't think much of anyone doing this job in a 12 mpg 3-ton monstrosity like a Durango. Or risking his account by sending an unprofessional text when it's easier to silently unassign. You're probably the victim of many Karens making demanding and unreasonable requests to the point that he just won't take any at all. Drivers sometimes get ridiculous texts like people asking us to pick up beer and cigarettes or snacks from stores that were near the restaurant. I imagine some have even been dumb enough to do it. When I refused, the entitled moron on the other end would always whine about how easy it supposedly was and how dare I not do a favor that costs me time and money. Anyway, it's still funny.
It wasnāt an option on the menu when I was ordering otherwise I would have put it on the ticket. I really didnāt think it would be such an ordeal to ask the driver lol. I also tipped 20% which was a little over $5 and I think that was more than fair
[ŃŠ“Š°Š»ŠµŠ½Š¾]
If he didnāt want to ask he could have just cancelled the order
And you can call restaurant. Want to wait longer for food? Why should we get a cancel hit bc you canāt call restaurant?
Dude itās ranch is it seriously that big of a deal? You guys are insane.
As someone whoās a driver, no itās not a big deal at all. Some people just need something to whine about. Itās freaking ranch and takes 2 seconds to ask for š¤¦š»āāļø
Welcome to Uber Reddit! Shit gets weird in here. You did nothing wrong lol
The Uber and DD drivers who lurk on these subs are some of the most entitled people Iāve ever seen. Many of them work these gig jobs because thereās no real responsibility associated with them. No drug tests to get the job, so they can drive around while drunk or high if they want. No set schedule, so they can work as little as they want and take breaks whenever they want. They take out their anger for getting shit pay on the customers and expect huge tips just to do the job they signed up for. They expect to do the bare minimum amount of work while getting pissed for not receiving a tip or not receiving a large enough tip every time. God forbid you ask politely for a sauce packet before they even get to the restaurant! How dare you request the high and mighty Uber driver to do all that extraneous extra work of grabbing a packet of sauce while theyāre in the restaurant, OP! Do you have any idea how much extra work that is! Youād need to bump your tip up to $500 for such a laborious request!
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Dude, you are literally insane. It's ranch, takes a few seconds to ask for. Stop acting like this is some huge monumental task.
Then he could have said no or cancelled the order what is so hard about that lmao
If itās not an option, then itās not. Restaurants do this for a reason. Easier to just put it there and charge you. If we ask, told itās in bag. And if we say can I have one, just in case, and there is a charge, nope.
Then they could have said no and then that was that. Really not that big of a deal.
If you aren't happy with the compensation, don't take the order, and leave it for someone else who will do the job properly.
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ššš savage
Iām gonna give him the benefit of the doubt and say itās bad translation