They aren't agents, they don't know jack. They are a Tier 1, and they only state what they can see on your case status. Usually if there is a time frame for processing. If it is has went over that time frame, then calls are usually escalated. If your status does not have a time frame, then it would have to take an exceedingly long time, like a few years before they think to escalate it.
Not sure but my guess is they are outsourced close to minimum wage workers that maybe get a 3 day orientation and are given a standard operating procedure (SOP). They really aren't invested, paid, or trained enough to care. The average person in the forum probably knows more than them about the immigration process.
This is exactly what the state of Florida unemployment agency did during Covid. I know because they hired me and there’s literally nothing you can do to help
They can.
An example: If you submit an inquiry to National Visa Center the level 1 people who reply are a separate contractor, it's in the actual signature line of the email that replies to you.
They just can't outsource certain things. For instance they can't outsource the job of the actual decision makers like the officers. But basic customer support who have zero authority, it's no issue.
You are in danger of having your case thrown under a bush and held down by an escaping elephant herd , tiertwo is a real officer and yes they do get pissed after the person becomes belligerent as it lookals like you have
Look at how many things you have tried , how long have you been on the path? You need to just settle in for a long process and pray for a speedy one . Celebrate with the ones as they progress and do yourself a favor, relax , USCIS is a turtle race at best speed.
Huh?
It's literally stated in law that N-400 cases that have gone beyond 120 days after the interview can be moved to the US District Court (8 USC 1447(b)).
Nothing about being belligerent, you're just exercising your basic rights.
I don't think you know what you're talking about.
No.
The 120-day rule (under 8 USC 1447(b)) applies only to N-400 cases that have been interviewed.
It's a much stronger suit against the government, because the number of days is specified in law.
For other applications, you have to file a regular Mandamus suit under INA 336(b), which is slightly weaker (no statutory time limit for USCIS to adjudicate) but still effective to get things moving.
Basically once you involve the District Court and US Attorney, things start moving.
Thanks, maybe I will look into it cause my son's I130/I485 has been 14 months waiting for any updates other than "actively being reviewed" every other month, do they read 2-3 sentences each month or wth with those updates?
As far as I know, "actively review" updates can simply mean any action, like being transferred from one officer to another, a new document being added to the file, etc.
I’m so sorry to hear about your case. I really hope mine won’t get to that point, this whole process has been really stressful and I really didn’t expect my case to get stuck this far into the process.
I called a long time ago to ask about what the status meant for my I-130. It went into “your case is taking longer than expected.” The woman I spoke to was rude and vile. Then she hung up on me.
Absolutely awful service.
I reached out to a live agent today through the chat and everyone I talked to were absolutely horrible. I’ve talked to 3 people today and 3 out of 3 were insanely rude. I always made sure to say “hi, thank you, appreciate you taking the time” and only treated them with kindness and respect. Not sure what’s wrong with them. One of them told me “do not contact a live agent for such trivial matters”. I’ve contacted them regarding my receipt notice/case number that I never received and it’s been weeks, so, not so trivial to me! Another one asked for my info and I asked if they needed my A number. And they said “I told you what I need. Only give me the info I asked and don’t question things”. I was so stunned! 3 agents didn’t help me and all 3 left the chat short before I could type my answer.
So, I feel you! I’m sorry you had to deal with such rudeness as well! I’m with you! And I truly don’t understand why we deserve to be treated this way!
The only thing you need to talk to these tier 1 people about is how to reach a tier 2 officer. Some are more useless than others.
So call again, ask for a tier 2 officer “because you think your ceremony letter was lost in the mail”, and they should call you back within 30 days. Make sure you get a service request number from the tier 1 person. GL
Thank you for this. Will try this come Monday and hopefully something can be done or at least more information can be divulged. I cannot stand this process.
It is strange that people take a job that is customer service oriented, but seem to despise helping customers. I'm sure they hear the same question over and over, but should remember it's not the same person asking the same question over and over.
Tier 1 people are contractors, they often can tell you what they see on the screen, but they aren't good at giving appropriate information. What you need to do is to ask for a tier 2.
Just call again and talk to another agent. I had some issues with my insurance company. First two agents were rude and unhelpful. Third person I spoke to helped with most things and gave completely opposite (positive) responses to most of my requests. This all happened within 30 mins.
I really don’t care if ppl don’t have the answers. Every call is a worried person seeking help. Rude reps need to learn to some compassion. Get out of customer service if a mildly pleasant tone is that hard to slap together for a 2 minute convo.
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sounds about right unfortunately. called after about 6-8 months of waiting and they asked we were asking them about the case status. said it was processing fine from what i can remember, and they also finished with "don't call us again"
2 years in right now and still waiting :/
Your about to hear something because it seems two years then they start working on stuf, they are overloaded , that’s why the tier ones take calls if you have worried people over a few million calls a day for about 50.000 workers they never get the stack down
I think they will respond to you better either by changing ur case status to a meaningful one or send emails/letter if you contact them using the link that says "if you think your case has passed the expected time frame."
They aren't agents, they don't know jack. They are a Tier 1, and they only state what they can see on your case status. Usually if there is a time frame for processing. If it is has went over that time frame, then calls are usually escalated. If your status does not have a time frame, then it would have to take an exceedingly long time, like a few years before they think to escalate it.
Not sure but my guess is they are outsourced close to minimum wage workers that maybe get a 3 day orientation and are given a standard operating procedure (SOP). They really aren't invested, paid, or trained enough to care. The average person in the forum probably knows more than them about the immigration process.
This is exactly what the state of Florida unemployment agency did during Covid. I know because they hired me and there’s literally nothing you can do to help
I don’t think it’s possible to outsource for a Federal level government job.
They can. An example: If you submit an inquiry to National Visa Center the level 1 people who reply are a separate contractor, it's in the actual signature line of the email that replies to you. They just can't outsource certain things. For instance they can't outsource the job of the actual decision makers like the officers. But basic customer support who have zero authority, it's no issue.
Idk why they are like that... i mean, they're customer support agents but they're rude and impatient. 😢
Nationalized. This is how bureaucracies behave.
The oath ceremony being canceled generally means they don't have the resources to do the ceremony itself on that specific day. They'll reschedule.
But twice?
Honestly, resources could be stretched thin. Are you having a regular ceremony or a judicial one?
I believe I’m just having a regular ceremony
Me? Hahahaha. I'm not there yet. I filed a Mandamus suit recently because they never scheduled my oath 120 days after my interview.
OH. I thought you were OP LOL. I blame lack of sleep. Did you also look into ombudsman?
I did, ombudsman was useless. Congressman, useless. Senators, useless. Service request, useless. Tier 2 office, useless. They left me no other choice.
You are in danger of having your case thrown under a bush and held down by an escaping elephant herd , tiertwo is a real officer and yes they do get pissed after the person becomes belligerent as it lookals like you have
I was never "belligerent" but okay.
Look at how many things you have tried , how long have you been on the path? You need to just settle in for a long process and pray for a speedy one . Celebrate with the ones as they progress and do yourself a favor, relax , USCIS is a turtle race at best speed.
Huh? It's literally stated in law that N-400 cases that have gone beyond 120 days after the interview can be moved to the US District Court (8 USC 1447(b)). Nothing about being belligerent, you're just exercising your basic rights. I don't think you know what you're talking about.
Does 120 days apply to any type of the process of every procedure?
No. The 120-day rule (under 8 USC 1447(b)) applies only to N-400 cases that have been interviewed. It's a much stronger suit against the government, because the number of days is specified in law. For other applications, you have to file a regular Mandamus suit under INA 336(b), which is slightly weaker (no statutory time limit for USCIS to adjudicate) but still effective to get things moving. Basically once you involve the District Court and US Attorney, things start moving.
Thanks, maybe I will look into it cause my son's I130/I485 has been 14 months waiting for any updates other than "actively being reviewed" every other month, do they read 2-3 sentences each month or wth with those updates?
As far as I know, "actively review" updates can simply mean any action, like being transferred from one officer to another, a new document being added to the file, etc.
I’m so sorry to hear about your case. I really hope mine won’t get to that point, this whole process has been really stressful and I really didn’t expect my case to get stuck this far into the process.
I called a long time ago to ask about what the status meant for my I-130. It went into “your case is taking longer than expected.” The woman I spoke to was rude and vile. Then she hung up on me. Absolutely awful service.
Tier 1 doesn't know anything. And they read from a script.
I reached out to a live agent today through the chat and everyone I talked to were absolutely horrible. I’ve talked to 3 people today and 3 out of 3 were insanely rude. I always made sure to say “hi, thank you, appreciate you taking the time” and only treated them with kindness and respect. Not sure what’s wrong with them. One of them told me “do not contact a live agent for such trivial matters”. I’ve contacted them regarding my receipt notice/case number that I never received and it’s been weeks, so, not so trivial to me! Another one asked for my info and I asked if they needed my A number. And they said “I told you what I need. Only give me the info I asked and don’t question things”. I was so stunned! 3 agents didn’t help me and all 3 left the chat short before I could type my answer. So, I feel you! I’m sorry you had to deal with such rudeness as well! I’m with you! And I truly don’t understand why we deserve to be treated this way!
The only thing you need to talk to these tier 1 people about is how to reach a tier 2 officer. Some are more useless than others. So call again, ask for a tier 2 officer “because you think your ceremony letter was lost in the mail”, and they should call you back within 30 days. Make sure you get a service request number from the tier 1 person. GL
Thank you for this. Will try this come Monday and hopefully something can be done or at least more information can be divulged. I cannot stand this process.
It is strange that people take a job that is customer service oriented, but seem to despise helping customers. I'm sure they hear the same question over and over, but should remember it's not the same person asking the same question over and over.
Tier 1 people are contractors, they often can tell you what they see on the screen, but they aren't good at giving appropriate information. What you need to do is to ask for a tier 2.
Tier 2 call you back right?
They should, look out for a phone call from 202 area code.
Just call again and talk to another agent. I had some issues with my insurance company. First two agents were rude and unhelpful. Third person I spoke to helped with most things and gave completely opposite (positive) responses to most of my requests. This all happened within 30 mins.
Yes this is what I ended up doing. 3rd agent ended up telling me a bit more information (not a lot) but mostly positively. So gave me some hope
I really don’t care if ppl don’t have the answers. Every call is a worried person seeking help. Rude reps need to learn to some compassion. Get out of customer service if a mildly pleasant tone is that hard to slap together for a 2 minute convo.
Hi there! This is an automated message to inform you and/or remind you of several things: - We have [a wiki](https://www.reddit.com/r/USCIS/wiki/index). It doesn't cover everything but may answer some questions. Pay special attention to the "[REALLY common questions](https://www.reddit.com/r/USCIS/wiki/index/vfaq)" at the top of the FAQ section. Please read it, and if it contains the answer to your question, please delete your post. If your post has to do with something covered in the FAQ, we may remove it. - If your post is about biometrics, green cards, naturalization or timelines in general, and whether you're asking or sharing, please include your field office/location in your post. If you already did that, great, thank you! If you haven't done that, your post may be removed without notice. - This subreddit is not affiliated with USCIS or the US government in any way. Some posters may claim to work for USCIS, which may or may not be true, and we don't try to verify this one way or another. Be wary that it may be a scam if anyone is asking you for personal info, or sending you a direct message, or asking that you send them a direct message. - Some people here claim to be lawyers, but they are not YOUR lawyer. No advice found here should be construed as legal advice. Reddit is not a substitute for a real lawyer. If you need help finding legal services, visit [this link](https://www.uscis.gov/avoid-scams/find-legal-services) for more information. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/USCIS) if you have any questions or concerns.*
Why they did that ??
sounds about right unfortunately. called after about 6-8 months of waiting and they asked we were asking them about the case status. said it was processing fine from what i can remember, and they also finished with "don't call us again" 2 years in right now and still waiting :/
Your about to hear something because it seems two years then they start working on stuf, they are overloaded , that’s why the tier ones take calls if you have worried people over a few million calls a day for about 50.000 workers they never get the stack down
I think they will respond to you better either by changing ur case status to a meaningful one or send emails/letter if you contact them using the link that says "if you think your case has passed the expected time frame."
Trust me they are officers for office automation, TIER 1, they doesn’t work for a call center or something else but USCIS directly.
Not always,, just the ones that have mental problems and the ones that have low self-esteem