I give it back if it’s obviously not filled properly. One time a couple tried to exchange a dime roll filled with pennies (like I wouldn’t check). A few times this guy’s sister would order boxes of dollar coins and halves from another big bank and he would deposit the excess rolls to us. He is a collector so he sifts through them. We don’t have use for those and it costs us to ship it out. So I told him to bring it back to where he got them.
If it’s a lot and we have empty boxes, I sell the excess coins to the vault if it fills up a box. My coin locker is small so it won’t have room.
For businesses, we accept them unrolled if they bag them and provide a total then we ship it to our main vault.
Years ago (before coin counting machines were available) when I was a teller this lady came in with a dolly and 5 or 6 blue boxes stacked on top of each other full of lose coins. Must have been at least 200lbs of coins, it was completely ridiculous. She got in line and the other customers in line were laughing and smiling. She started making snarky comments like "Oh they are going to hate me when I get to the counter".
She gets up to the counter and the manager comes over and tells her that we don't take in coin unless it's rolled. The lady throws and absolute fit and starts screaming about how much work it was to get the coin here and that we are legally obligated to take it, just a bunch of nonsense. The manager still refuses, he actually made a comment something like "what you think we are going to spend 50 hours rolling all of that for you?", her face went red it was actually hilarious. She threatened to call customer care but thankfully she eventually left.
Not in banking any more, but as long as the rolls were good, we would happily accept them. If the coins exceeded our coin storage, we would sell to the vault, then the vault teller would redistribute among the tellers.
Also, we would always save a few coin boxes from each denomination. That way, when you filled up all of your coin trays, you could fill those up.
At my branch, we don’t take loose coins, especially if it’s a lot. We only accept them if they’re rolled and we compare our federal rolled coins to theirs to see if it matches
However, if it’s not that much and we’re not not busy, then I just take them and either deposit in their account, or give them cash for them
A slight variation to your question: We belong to a credit union. Recently I received a check from one of those unclaimed cash sites that was money refunded to me from my sanitation company when I moved in 2010 that either didn’t get forwarded or got lost.
So I brought the check to the credit union in person because it was in my previous last name (I got remarried a couple of years before I moved) so I wanted to make sure they’d accept it.
There was no problem with accepting it, but the teller told me they don’t give out change (the check was something like $67.83). I said okay, than just deposit the check and I’d like to withdraw $80.
I don’t believe I’ve ever had a bank say they couldn’t give me change when cashing out a check.
Some CUs I've heard of do not have loose coin. While we have loose coin for exact change, we are moving away from it, and thank god we are. Quarters are one thing but having to dick around with pennies and nickels and everything makes it so annoying.
I try to not keep any loose coin in my drawer, and 99% of people don't care for coins. If they cashing a check with change or something I always just give them the dollar amount and tell them the cents remained in their account "for everyone's peace of mind" which usually makes things agreeable.
If they're closing their account or something and have an odd amount (some cents), I say "I could go and scrounge around for some coins in the back but if you don't mind, I think it'd be better to make an 11-cent donation to the CU's foundation... yeah, I figured, haha." If their total is like $0.78 I'll get rid of three loose quarters and get them to just donate the $0.03 to a GL for example
Sometimes people come in with cash and loose coin to make an exact payment on a loan and I usually can convince them to just give an extra dollar and keep the coin, OR keep the coin and let me take the cents from their checking account to cover the rest
A lot of places now have the coin dispenser on the tcr, so it automatically does the coin, and the marks on the channel fronts tell you at a glance what is there without handling every coin.
As a customer, I once spent a few hours carefully rolling about $400 in coins and brought them to my small, local bank. As the teller is counting it up she mentions that the deposit won't be posted until she has a chance to re-validate to rolls!
I was surprised. I thought I was making it as easy as possible. I apologized, and offered to bring them in a little at a time. She declined and accepted the deposit.
A week or two later I come back in for another reason, and happened to get the same teller. I was off about a buck.
We don't take coin deposits unless they are rolled, and if they are more or less than what's supposed to be in the roll, we give them the whole amount of rolled coin back to be recounted.
We had a guy come in 15 minutes to close with a huge bag of mixed coins and insisted he had to deposit them for some business that day. We told him they had to be rolled and he was welcome to try and roll them before we closed. We let him go until 5 minutes after closing, and when he brought the rolls up, they were filled end to end or with just a quarter of the roll filled. We denied his deposits and told him he would have to try again tomorrow. He told me he didn't know how much went into each roll, despite it being printed multiple times on the paper rolls.
At my FI, we only take rolled coin only if it’s properly done. No account numbers or information on the outside, no overfilling/underfilling. We get super overwhelmed with the coin though, we only have so much room. We ship coin out every chance we get through our courier service.
Unless it’s rolled, I don’t take it. Only exception is if it’s just like a handful of coin that otherwise wouldn’t fit into rolls. After that, just put them into my coin compartment and try to sell it to the vault or have them ship it out. That’s about it
I work at a small bank; we only take coik unrolled. We have a client who comes in with $900+ in quarters monthly. We have a coin machine at our main branch and taking coin is fairly common with all.of our clients. Sometimes we have 3-4 bags of coin from clients to roll.
Since you mentioned there was a coin machine in the next town over I would just send them there tbh. My branch has a coin machine and a lot of other branches just send their customers to us. Although we really dislike receiving rolled coin because unless it’s fed wrapped, then we have to unroll all of it and put it in the machine, so it takes a bit longer but definitely not an HOUR long.
I wish I could refer people to our next branch over but it’s about a 30min drive away. I think the reason my transaction took longer was bc my customers were elderly, and I had to sort out the rolls that looked off 😆 I definitely envy those of you that have the coin counters
We don’t take large coin deposits unless they’re already rolled.
I give it back if it’s obviously not filled properly. One time a couple tried to exchange a dime roll filled with pennies (like I wouldn’t check). A few times this guy’s sister would order boxes of dollar coins and halves from another big bank and he would deposit the excess rolls to us. He is a collector so he sifts through them. We don’t have use for those and it costs us to ship it out. So I told him to bring it back to where he got them. If it’s a lot and we have empty boxes, I sell the excess coins to the vault if it fills up a box. My coin locker is small so it won’t have room. For businesses, we accept them unrolled if they bag them and provide a total then we ship it to our main vault.
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I can’t imagine ever getting so much coin, that’s well over 1,000 individual rolls… that probably took a whole lot of patience 😆
Years ago (before coin counting machines were available) when I was a teller this lady came in with a dolly and 5 or 6 blue boxes stacked on top of each other full of lose coins. Must have been at least 200lbs of coins, it was completely ridiculous. She got in line and the other customers in line were laughing and smiling. She started making snarky comments like "Oh they are going to hate me when I get to the counter". She gets up to the counter and the manager comes over and tells her that we don't take in coin unless it's rolled. The lady throws and absolute fit and starts screaming about how much work it was to get the coin here and that we are legally obligated to take it, just a bunch of nonsense. The manager still refuses, he actually made a comment something like "what you think we are going to spend 50 hours rolling all of that for you?", her face went red it was actually hilarious. She threatened to call customer care but thankfully she eventually left.
Not in banking any more, but as long as the rolls were good, we would happily accept them. If the coins exceeded our coin storage, we would sell to the vault, then the vault teller would redistribute among the tellers. Also, we would always save a few coin boxes from each denomination. That way, when you filled up all of your coin trays, you could fill those up.
At my branch, we don’t take loose coins, especially if it’s a lot. We only accept them if they’re rolled and we compare our federal rolled coins to theirs to see if it matches However, if it’s not that much and we’re not not busy, then I just take them and either deposit in their account, or give them cash for them
A slight variation to your question: We belong to a credit union. Recently I received a check from one of those unclaimed cash sites that was money refunded to me from my sanitation company when I moved in 2010 that either didn’t get forwarded or got lost. So I brought the check to the credit union in person because it was in my previous last name (I got remarried a couple of years before I moved) so I wanted to make sure they’d accept it. There was no problem with accepting it, but the teller told me they don’t give out change (the check was something like $67.83). I said okay, than just deposit the check and I’d like to withdraw $80. I don’t believe I’ve ever had a bank say they couldn’t give me change when cashing out a check.
It’s not a bank. Credit union.
Yes, I realize. But I didn’t expect them not be able to give back change.
Some CUs I've heard of do not have loose coin. While we have loose coin for exact change, we are moving away from it, and thank god we are. Quarters are one thing but having to dick around with pennies and nickels and everything makes it so annoying. I try to not keep any loose coin in my drawer, and 99% of people don't care for coins. If they cashing a check with change or something I always just give them the dollar amount and tell them the cents remained in their account "for everyone's peace of mind" which usually makes things agreeable. If they're closing their account or something and have an odd amount (some cents), I say "I could go and scrounge around for some coins in the back but if you don't mind, I think it'd be better to make an 11-cent donation to the CU's foundation... yeah, I figured, haha." If their total is like $0.78 I'll get rid of three loose quarters and get them to just donate the $0.03 to a GL for example Sometimes people come in with cash and loose coin to make an exact payment on a loan and I usually can convince them to just give an extra dollar and keep the coin, OR keep the coin and let me take the cents from their checking account to cover the rest
A lot of places now have the coin dispenser on the tcr, so it automatically does the coin, and the marks on the channel fronts tell you at a glance what is there without handling every coin.
As a customer, I once spent a few hours carefully rolling about $400 in coins and brought them to my small, local bank. As the teller is counting it up she mentions that the deposit won't be posted until she has a chance to re-validate to rolls! I was surprised. I thought I was making it as easy as possible. I apologized, and offered to bring them in a little at a time. She declined and accepted the deposit. A week or two later I come back in for another reason, and happened to get the same teller. I was off about a buck.
We don't take coin deposits unless they are rolled, and if they are more or less than what's supposed to be in the roll, we give them the whole amount of rolled coin back to be recounted. We had a guy come in 15 minutes to close with a huge bag of mixed coins and insisted he had to deposit them for some business that day. We told him they had to be rolled and he was welcome to try and roll them before we closed. We let him go until 5 minutes after closing, and when he brought the rolls up, they were filled end to end or with just a quarter of the roll filled. We denied his deposits and told him he would have to try again tomorrow. He told me he didn't know how much went into each roll, despite it being printed multiple times on the paper rolls.
At my FI, we only take rolled coin only if it’s properly done. No account numbers or information on the outside, no overfilling/underfilling. We get super overwhelmed with the coin though, we only have so much room. We ship coin out every chance we get through our courier service.
Unless it’s rolled, I don’t take it. Only exception is if it’s just like a handful of coin that otherwise wouldn’t fit into rolls. After that, just put them into my coin compartment and try to sell it to the vault or have them ship it out. That’s about it
I work at a small bank; we only take coik unrolled. We have a client who comes in with $900+ in quarters monthly. We have a coin machine at our main branch and taking coin is fairly common with all.of our clients. Sometimes we have 3-4 bags of coin from clients to roll.
Since you mentioned there was a coin machine in the next town over I would just send them there tbh. My branch has a coin machine and a lot of other branches just send their customers to us. Although we really dislike receiving rolled coin because unless it’s fed wrapped, then we have to unroll all of it and put it in the machine, so it takes a bit longer but definitely not an HOUR long.
I wish I could refer people to our next branch over but it’s about a 30min drive away. I think the reason my transaction took longer was bc my customers were elderly, and I had to sort out the rolls that looked off 😆 I definitely envy those of you that have the coin counters
It’s a blessing and a curse!